The Senior Director, Client Success is a leadership role, responsible for managing a team of Client Success Managers who build post-sales relationships with clients to drive and increase adoption and utilization of company products and services.

This role is accountable for leading and managing the identification of opportunities and closing of additional revenue from assigned clients, including upselling and cross-selling of related products/services, client renewal, and retention results.

The Senior Director, Client Success ensures that the Client Success Management strategy is achieved by driving in-contract growth and renewals (with minimum churn). This is in pursuit of revenue and gross profit targets (for contracts within the Client Success Management account base) set out in the go-to-market services strategy.

This role is required to work in partnership with sales and client/service delivery management teams to deliver in-contract growth and a successful on-time renewal as the primary customer contact point.

Core Duties and Responsibilities

• Accountable for the achievement of services revenue and gross profit targets for the region through - In-contract growth by up-sell / cross-sell of service offerings within the Client Success managed account base; On-time renewals (with minimal client or price churn) for either all contracts within their region or those within the Client Success managed account base.
• Leads a team of Client Success Management professionals (Client Success Specialists and potentially Client Success Country Leads) in delivering strategic Client Success Management objectives.
• · Provides mentoring, coaching and manages the performance and professional development of their team of Client Success Management professionals.
• Continuously upskills and improves the capability of the Client Success Management professionals in line with Client Success Management strategy.
• Accountable for development of client contract strategies which are aligned to the overall Client Success strategy and objectives, ensuring these are developed and executed in a consistent manner.
• Works closely with Client Success Management professionals and other client-facing stakeholders to ensure consistent and effective client engagements.
• Remains constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required.
• Develops and maintains relationships with key strategic clients to promote the value of Client Success Management offer and enhances understanding of clients’ strategic needs.
• Contributes to the development of the global Client Success Management strategy and oversees resulting regional delivery programs.
• Ensures alignment to the Client Success Management operating model and strategy across the regional Client Success Management community.
• Drives proactive and collaborative membership of global Client Success Management community for their region, supporting practice initiatives and sharing local knowledge/best practice.
• Develops and maintains relationships with cross-functional stakeholders to promote/evangelize the Client Success Management agenda.

Knowledge, Skills and Attributes

• Ability to develop and maintain solid stakeholder relationships (across relevant cross-functional teams and within client environments where necessary).
• Excellent communication skills (verbal and written) coupled with good questioning skills.
• Significantly vast leadership skills and ability to drive standards of performance.
• Significantly vast understanding of financial statements and metrics, including revenue, expense control, and growth relative to market.
• Significantly vast ability to interpret complex data/reports, derive business insights and define relevant operating responses.
• Significantly vast understanding of organization's high-level operating model (how we work, and which functions are involved).
• Significantly vast understanding of the organization's services business and commercial service offerings available.
• Significantly vast knowledge and understanding of IT service environment, service operations and ITIL practices.
• Demonstrates a significantly vast understanding of and the ability to position “partnership” offerings.
• Significantly vast understanding of company approach to Client Success Management, including the strategic direction and operating model.

Additional Requirements

• Bachelor's degree or equivalent in business management or related field.
• Additional relevant vendor certifications are advantageous.
• Significantly vast demonstrable experience in a client-facing role in one or more of Sales, Service or Consultancy disciplines in a large scale (preferably multi-national) technical services company, such as a data center services provider, telecommunications and/or internet services provider or another similar technical organisation.
• Advanced subject matter and services product expertise within sales and operations.
• Advanced experience in a Managed Services and/or Outsourcing environment.

Job Description

• Prepare presentations and proposal for clients
• Qualify and assess leads – understand their goals, constraints, and platform requirements
• Liaise with both the client and delivery teams to ensure that all parties are aligned on the scope of work
• Consistently follow up with clients to understand their business’ needs and adapt our approach accordingly
• Analyze existing client relationships to see how we can upsell & cross-sell services
• Ensure that the Salesforce CRM is up-to-date and leads are registered correctly on partner portals
• Maintain productive & positive relationships with partner companies
• Act as a team lead for all business development representatives by mentoring them, supporting them on pitches, and engaging in enablement activities
• Create & research meaningful content for case studies, website posts, webinars, and white papers, while building a repository for these files for future reference
• Aligning with company leadership for new outbound campaigns, including LinkedIn messaging, creating phone scripts, and EDMs
• Support marketing initiatives
• Present value messaging effectively to customers with solutions selling mindset
• Respond to tender opportunities and lead pursuit strategy
• Seek & establish deep understanding of the client’s business across all client stakeholders
• Establish trusted advisor client relationships to enable mutual growth in the future
• Identify goals and deliverables with appropriate budgets for a particular project opportunity
• Establish and refine processes where required to manage accounts efficiently

Qualifications & Experience:

• Bachelor Degree in Engineering/Technology/Computer Science or equivalent
• At least 15 years of relevant Sales experiences in hunting and managing government agencies & public accounts, prefer experiences serving/managing Government accounts with proven BD/sales track record.
• Experience in managing Key Accounts in government segment such as Education/Utilities/Statutory Boards
• IOT technical knowledge
• Smart Building domain knowledge, energy/ environmental sustainability knowledge a plus
• Familiarity with government procurement process especially GreenLane, Bulk tender, GEBIZ process
• Strong understanding in automation, digital and IoT is a plus
• Proven experience of in operational and business acumen in relevant field
• Vast client and partners network in this area
• Strong account mapping ability to deal key stakeholders at different level
• Outstanding presentation and interpersonal communication skills
• Proven ability to handle multiple tasks, prioritize, and manage stretched assignments
• Highly resourceful and comfortable working in a fast-paced entrepreneurial environment
• Self-motivated with high quality and ethical standards for themselves and others
• Ability to function effectively and decisively in sometimes fluid or ambiguous situations
• A strong team players and collaborative in nature
• Solid analytical and consulting skills with good knowledge of industry best practices.

Job Responsibilities

1.Media Resource Development:

Independently expand and manage domestic and international media resources, including SSPs and app developers. Maintain daily partner relations, resolve issues, and coordinate internal processes.

2.Industry Insights:

Provide valuable insights and business model analysis through client/media interactions and industry research.

3.Market Tracking & Product Improvement:

Monitor mobile advertising trends, competitor moves, and product applications, proposing improvements and updates as needed.

4.Project Coordination & Monetization Optimization:

Work with internal teams to develop ad monetization solutions aligned with global market and developer needs, driving scalable revenue growth.

Qualifications

1.Experience: 5+ years in overseas media partnerships; knowledge of DSP, ADX, SSP, SDK preferred. Proven ability to accelerate business growth.

2.Market Insight: Strong analytical skills for identifying and driving overseas market opportunities.

3.Communication & Ownership: Independent thinker with excellent communication, innovative mindset, and strong accountability for project success.

4.Fluent in English and Mandarin

The Agency for Science, Technology and Research (A*STAR) is Singapore's lead public sector agency that fosters world-class scientific research and talent to drive economic growth to transform Singapore into a vibrant knowledge-based and innovation driven economy. For more information about A*STAR, please visit: www.a-star.edu.sg

A*STAR is spearheading a series of Strategic Research & Translational Thrusts (SRTT) that harnesses its multidisciplinary expertise to undertake a focused research mission. Operating as a cross-A*STAR initiative, SRTTs are geared at delivering impact and outcomes in specific thematic areas. Led by the A*STAR Research Office (RO), SRTTs will be actively managed where the SRTT Programme Directors and research team members will be provided dedicated central support. Under the newly established Central Initiative Administration (CIA), A*STAR is recruiting a Manager/Senior Manager/Assistant Director for SRTT Programme Research Administration and Operations.

Responsibilities & Duties

• Support the overall administration, office management and operations of SRTTs, including research admin support (e.g., support Project Investigators (PI) in grant administration and reporting, ethics review, research software support, scientific advisory panel meeting logistics, etc.)
• Provide corporate and business service support to SRTTs, working with Corporate Group (CG) and Space, Infrastructure and Admin (SpIA) Partners and Research Institute (RI) admin teams.
• Craft, review, and implement business process workflows to achieve efficiency and optimization.
• Work with the Central Initiative Directorate (CID) team to manage and track the operating budget for supporting the SRTTs; this includes costs of SRTT staff training, development and engagement, engaging experts / advisors, CG support, and other costs that may not be directly attributed to specific SRTTs.
• Work closely with RO and other relevant stakeholders to formulate, communicate, and implement administrative policies and procedures, adhering to relevant A*STAR policies and guidelines.
• Onboard new staff and students, including visiting scientists/professors.
• Plan and prioritize to cater to the different needs of SRTTs.

Requirements:

• Preferably possess a BSc or BA in a scientific discipline.
• Minimum 5 or more years of experience in research administration and operations preferred.
• Strong analytical and system thinking abilities, and good project management skills.
• Good communication and presentation skills (both written and oral).
• Ability to build relationship and work across different functions and departments.
• Proficiency in data analytics is a bonus.

The above eligibility criteria are not exhaustive. A*STAR may include additional selection criteria based on its prevailing recruitment policies. These policies may be amended from time to time without notice. We regret that only shortlisted candidates will be notified.

Key Responsibilities:

Family & Personal Support:

• Manage the Director’s family calendar, including family events, social gatherings, and appointments.
• Coordinate travel arrangements for family vacations, personal trips, and events.
• Oversee household management, including liaising with domestic staff, vendors, and service providers.
• Plan and coordinate family events, celebrations, and vacations (including logistics, catering, invitations, etc.).
• Assist with personal errands such as shopping, gift purchasing, and other family-related tasks.
• Maintain and track household inventories, ensuring necessary items are replenished or ordered as needed.

Communication & Liaison:

• Act as the primary point of contact between the Director, family members, and external contacts.
• Maintain effective communication with household staff, contractors, and service providers.
• Ensure that family members’ needs are met, providing a seamless experience for both the Director and their loved ones.

Additional Duties:

• Research and assist with finding appropriate services or accommodations for family needs (e.g., medical, legal, or personal).
• Provide occasional support for family members in managing their personal affairs as needed.
• Run errands, such as grocery shopping, picking up dry cleaning, and similar tasks.

Qualifications:

• Experience: At least 10-15 years of experience as a Personal Assistant supporting senior executives or high-net-worth families
• Skills:
  • Exceptional organizational and time-management skills.
  • Strong written and verbal communication abilities in English and Chinese (both written and spoken)
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general office software.
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Discretion and confidentiality are essential.
  • Excellent problem-solving skills and attention to detail.
  • Flexibility to adapt to changing schedules and priorities.
  • Ability to maintain a calm demeanor under pressure.
• Education: Diploma or equivalent professional experience preferred.
• Personal Qualities:
  • Strong interpersonal skills and ability to work with a diverse range of people.
  • High emotional intelligence and empathy, with an ability to anticipate the needs of others.
  • Trustworthy, reliable, and detail-oriented.
  • Ability to manage both professional and personal tasks seamlessly.

Work Environment:

• The role will involve both office and home-based tasks.
• This position may require flexibility in working hours, including evenings and weekends, depending on the Director’s schedule.

Key Responsibilities:

• Develop and execute marketing strategies to increase brand awareness and customer engagement in Europe, North America, and South America.
• Manage the marketing team, including recruitment, training, and supervision, ensuring team performance targets are met.
• Collaborate with channel partners to enhance campaign effectiveness and ensure brand message consistency.
• Plan and execute integrated marketing campaigns, including digital marketing, social media, event planning, and other promotional activities.
• Oversee and participate in on-the-ground marketing efforts in different regions to maintain consistent brand exposure.
• Analyze market trends, competitor activity, and customer behavior to optimize marketing strategies.
• Develop and manage the marketing budget to maximize ROI and resource efficiency.
• Produce detailed marketing reports to track campaign performance and provide recommendations for improvement.

Qualifications:

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum of 5 years of experience in marketing; experience in the gaming or entertainment industry is a plus.
• Proven success in developing and executing marketing campaigns for international markets, particularly in Europe and South America.
• Fluent in English (primary working language).
• Knowledge of Portuguese is an added advantage.
• Willingness to travel frequently and adapt to diverse work environments.
• Experience managing multicultural teams and working in a diverse environment.
• Familiarity with digital marketing, content creation, and analytics tools and platforms.
• Strategic thinker with the ability to adapt to market changes and emerging trends.

Preferred Qualifications:

• Experience in iGaming or online gaming marketing.
• Proven experience in building and managing an internal marketing team.
• Familiarity with regulatory compliance and marketing practices in Europe and South America.

Compensation and Benefits:

• Competitive salary and benefits package.
• Opportunity to expand into international markets within a fast-growing company.
• Diverse work environment and professional development opportunities.

Strategic Marketing Leadership:

• Develop and execute a comprehensive international marketing strategy that aligns with the company’s broader business objectives. Identify key target markets, customer segments, and conduct competitive analysis to inform strategic decisions.

Brand Development and Positioning:

• Drive brand awareness and strengthen positioning in global markets through targeted marketing campaigns, PR efforts, and thought leadership initiatives. Ensure consistent brand messaging across all platforms and regions.

Market Research and Analysis:

• Conduct in-depth market research to assess industry trends, customer preferences, and competitive positioning in diverse regions. Use insights to tailor marketing strategies that effectively engage local audiences.

Product Launch and Promotion:

• Lead the introduction of new products and services in international markets by developing promotional strategies that highlight their unique value propositions. Collaborate with R&D and product teams to ensure alignment between marketing initiatives and product innovations.

Digital Marketing and Lead Generation:

• Leverage digital marketing channels (SEO, SEM, social media, email marketing, content marketing) to drive lead generation and customer engagement in target markets. Continuously optimize campaigns based on performance metrics and analytics.

Partnership Development:

• Identify and nurture strategic partnerships with local distributors, resellers, and industry influencers to enhance market reach and brand visibility. Manage partner relationships and negotiate contracts to ensure mutually beneficial collaborations.

Sales Enablement:

• Equip the sales team with the tools, training, and materials they need to effectively promote products in international markets. Develop sales collateral, presentations, and case studies that support the sales process.

Budget Management:

• Oversee the international marketing budget, ensuring resources are allocated efficiently to maximize return on investment. Monitor expenses and adjust marketing strategies as needed to stay within budgetary limits.

Cross-Functional Collaboration:

• Work closely with cross-functional teams, including sales, product development, customer support, and finance, to ensure marketing efforts are aligned with business goals and operational capabilities.

Performance Measurement and Reporting:

• Establish key performance indicators (KPIs) to measure the success of marketing strategies and campaigns. Provide regular performance reports and insights to the executive team, highlighting market trends and growth opportunities.

Requirements:

• Proven 8 years experience in international marketing, preferably within the technology sector or a high-tech company.
• Strong understanding of global marketing strategies, market entry tactics, and customer acquisition in diverse cultural contexts.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

EA License No: 20C0270

EA Personnel No: R22110981

EA Personnel Name: Law Mei Fong

What You'll Do:

Develop and implement creative plans that help us hit our goals and keep everything aligned. Oversee daily operations in the events department to ensure smooth sailing for all our events
Review and enhance our processes quarterly to boost efficiency, cut costs, and elevate event quality. Bring your best practices in event management, logistics and resource handling!

Leverage the latest tech and innovation solutions to streamline operations and minimise risks
Oversee the planning and execution of all events, making sure they're on time, within budget, and meet our high standards

Work closely with the general manager, project managers and business development manager to align all event aspects with clients' and organisation goals
Approve and monitor event-related spending and keep our financial records on point. Discover ways to save money without compromising on quality.

Guide and support the project team, providing direction and developing training programs every six months to level up their skills
Conduct quarterly reviews of team performance and give helpful feedback to keep everyone on track

Advise project managers to ensure client needs and expectations are met for every event.
Keep the senior management in the loop about operational performance, including event results, budget status, and any challenges every quarter. Join all post-event meetings with project managers to share insights

What We're Looking For:

8+ years of experience in event management in a fast-paced environment

Proven leadership skills, with the ability to inspire and guide a diverse team

Strong project management skills and experience in managing budgets Excellent communication and interpersonal skills

Ability to juggle multiple projects while keeping your cool and creativity flowing

Proactive and adaptable, with a knack for problem-solving

Asia-Pacific Corporate Banking Department, Project Finance - Power & Infrastructure ("PF P&I")

We are now seeking an experienced professional to join the team.

Our PF – Power & Infrastructure is responsible for the project finance business in Asia, excluding Japan. There are four sections in PF, namely Power & Infrastructure, Natural Resources, Agency and Credit. This position reports to the Head of Power & Infrastructure.

Your key roles & responsibilities include:

· Initiating Project Finance marketing activities in the Asia Pacific region

· Providing lead in financial advisory and major debt arrangements

· Preparing of pitch books, advisory reports and marketing materials to promote business in both advisory and lending functions, and presenting analysis and findings to clients

· Developing relationships and maintaining strong networks with clients for new or future business opportunities

· Conducting relevant due diligence to mitigate credit risks and preparing credit applications to obtain credit approvals by coordinating with various related stakeholders

· Cash flow analysis to examine robustness of project economics in a range of scenarios as well as proposing of appropriate debt pricing levels to manage risk profile and adhere to profitability guidelines

What you should have:

· At least a Degree/ Master Degree in Business, Banking & Finance or Engineering with a minimum of 10 years of relevant working experience

· Good understanding of principles of project finance, execution of projects and good knowledge of Export Credit Agency related finance

· Experience in Power projects such as (i) gas fired IPP and also any renewable energy, (ii) water treatment, waste to energy and other utilities, and (iii) other transportation and social infrastructure, and with coverage in the South East Asia highly preferred

· Willing to travel to Asia region when required.

· Ability to communicate in another Asia language such as Chinese Mandarin, Bahasa Indonesia or Bahasa Melayu would be advantageous for communication with clients in the respective countries.

· Business-level proficiency in both English and Japanese as the incumbent is expected to read and understand documents as well as respond and present in these two languages.

You will lead the work on some of the most popular consumer brands in the world, impacting the daily lives of nearly 2 billion people in the fastest growing region in the world. You will work for clients who not only care about success in the marketplace but are passionate about the role of brands in helping bring about social change. The Business Director is responsible for the overall management of a client account including creation and communication of effective brand strategies, annual fee and contract negotiations, account staffing and oversight of all client relations and presentations; and provides support and oversight to an Account Management team.

Expectations of a Business Director/Group Account Director 

• Manages a portfolio of brands 

• Along with Creative Directors and Strategic Planner, sets creative and strategic tone for client account 

• Partners with Senior Planners to develop and implement highly strategic plans for brand 

• Problem solves on high level account and production issues and knows when to involve Management 

• Builds and maintains top level client relationships; acts as key partner and advisor to clients offering strategies and solutions to address their business challenges. 

• Oversees annual fee and contract negotiations; works closely with Finance on contract and fee proposals 

• Leads monthly client revenue tracking and analyzes revenue impact on account and agency profitability  

• Committed to constantly improving our work, and how we work 

• Always on a look out for opportunities to grow business behind access to wider Groupe capabilities 

• Maintains a sense of discretion and professionalism, representing the Groupe  

Expectations as a member of our community 

• You believe passionately in the power of creativity. But you’re realistic and have a clear-eyed view of what it will take to get there, inspiring people with a diverse range of skills and perspectives to work towards a common goal 

• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities, they are our most precious assets 

• You will be tested and challenged, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other 

Expectations as a team leader 

Your primary goal will be to nurture the next generation of leaders. You will reflect our “People First” ethos, where we believe that the best work comes from a team that feels happy, secure and motivated, with a clarity of purpose. You understand that humility and kindness are equal in importance to daring and initiative.  

In your role, you will specifically be expected to: 

• Provide the required leadership and inspiration to department team 

• Monitor client account team to deliver beyond client’s expectations 

• Motivate your team, and be the glue that keeps teams going 

• Lead career conversations, to set goals and KPIs for each team member, review progress regularly and support them to achieve 

Join a vibrant community that places love and care at the heart of its mission!

This inclusive school has been transforming the lives of children with diverse learning needs for over 13 years. Dedicated to helping individuals from 4 to 40 years old, they create a nurturing environment where students thrive through education, vocational training, and life skills development.

You’ll be part of a passionate team fostering inclusivity, offering high-quality education, and making real, positive impacts on families and students!

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Work Location:
Woodlands

Working Hours:
8:30 AM – 5:30 PM, Monday – Friday

We are looking for a Special Needs and Inclusive Education Specialist to work with children aged 7 to 12. In this role, you will nurture and support students' growth, develop Individualized Education Plans (IEPs), and collaborate closely with your team to ensure students’ well-being and success.

Key Responsibilities:

• Provide care and supervision for students with diverse learning needs.
• Plan and monitor IEPs, student progress, and activities.
• Organize daily routines, exercises, and activities for physical well-being, life skills, and hobbies.
• Foster positive communication with parents, caregivers, and staff about student progress.
• Participate in organization events and initiatives.

Requirements:

• Prior teaching experience is required.
• Experience in working with special needs individuals is an advantage but not mandatory.
• A strong passion for supporting children with diverse learning needs.
• Good communication and teamwork skills.

Make a Difference Today
By joining us, you will not only be part of a supportive and passionate team but also help shape the futures of children with diverse needs, empowering them to reach their full potential.

Apply Now!
If you’re committed to making a meaningful impact, we invite you to apply and start your inspiring journey today!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Job Description

• Assist and guide primary students with their school homework
• Marking of assessment books

Job requirements

• Able to check P1-P5 homework independently & accurately
• Able to handle a class of 10-15 primary students, training provided
• Subjects: EMS or EMCS
• Flexible working schedule based on your availability
• Weekdays only 3pm to 6pm
• 10 mins walk from admiralty MRT
• Students are welcome to apply
• All ages are welcome
• Able to commit at least two month
• Salary $9/hr

Candidate who is keen to apply please send an updated resume to [email protected]

Shortlisted applicants will be notified.

Thank you for your interest.

Reporting to Senior Paid Media Director , you will create impact within our Paid Search Team, in the Paid Media Capability. At Jellyfish, we are committed to fostering professional growth and the Paid Media department consists of team members with expertise in executing all forms of Paid Search. We are looking for a highly motivated leader to join our global team .

Your primary responsibilities will include:

• Provide support and collaborate with local and international teams
• Nurture positive, collaborative working relationships with clients, colleagues and third-party suppliers
• Oversee a portfolio of digital campaigns and provide guidance and recommendations to paid media practitioners to exceed client expectations and KPIs.
• Managing and monitor the production and presentation of client facing reports, studies and presentations to Jellyfish brand standards
• Collaborate with Media Strategy and Client Management teams to drive innovative solutions for our clients
• Achieve continuous improvement by proactively assessing Jellyfish's working relationships, practices and methods
• Support the company's corporate culture including adhering to established ethical and brand standards
• Maintain an in-depth understanding of Jellyfish's marketplace and the digital landscape, with emphasis on all emerging formats, technical solutions, and initiatives.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Lead desktop research, analysis, interpretation and reporting of corporate and strategic information.
• Project manage key (including cross-functional) strategic initiatives/projects assigned by the President.
• Prepare the relevant material for the President's engagement with Board of Trustees and follow up matters.
• Represent the President at strategic meetings with external parties, as required by the President.
• Represent the University in international fora where appropriate, to build brand, reputation and mindshare.
• Responsible for the appropriate management of ad-hoc emergent matters and troubleshooting as needed, often in collaboration with relevant offices within the University.
• Collaborate and work with Office of Corporate Communications and Marketing in the creation of executive-level communications materials for speeches, reports, and presentations; and produce, as part of a team, presentation material for President's speaking engagements.
• Serve as secretariat to the PEEC and UEEC; propose and manage meeting agenda in consultation with the President; responsible for recording of minutes of meetings, and ensuring appropriate and timely follow up on post-meeting action plans and activities.
• Other duties as may be assigned by the President.

• A university degree or equivalent with at least 15 years of relevant work experience in a similar capacity.
• Notable qualifications and experience in research and analysis, general administration, project management and delivery, stakeholder engagement and relationship building.
• Proficient in planning, anticipating, strategizing and initiating, without detailed instructions.
• Adept at designing and scoping projects, timelines and deliverables.
• Able to adapt and innovate under conditions of uncertainty and rapid change.
• Understanding government, public policy and public service delivery.
• Proven ability to engage and manage senior stakeholders (e.g., senior government officers, heads of NGOs and international organisations, etc.).
• Excellent verbal, written and interpersonal skills along with strong organizational skills.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

JOB SUMMARY

• This role could be based in Singapore and India. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.
• The role involves leading the development and maintenance of an AI agentic framework specifically designed for applications in Risk and Compliance, Financial Crime, and Conduct (CFCC). The individual will serve as a critical liaison between Risk Function Officers (RFOs) within the business and the IT AI teams. This position requires a deep understanding of both business needs and technical capabilities to ensure that AI solutions and advanced analytics are effectively integrated and utilized to enhance risk management and compliance functions.

Key responsibilities include:

• Overseeing the Design and Implementation of AI Frameworks: Leading the development, implementation, and continuous improvement of AI frameworks to ensure alignment with business objectives.
• Ownership of Advanced Analytics Development: Leading the development of advanced analytics capabilities, including machine learning models and forecasting algorithms, to enhance business intelligence and predictive capabilities.
• Development of Advanced Analytics AI: Owning the development and implementation of advanced analytics AI applications, ensuring they provide actionable insights and support decision-making processes.
• Facilitating Communication and Collaboration: Acting as a bridge between business stakeholders and IT professionals to ensure cohesive integration of AI solutions.
• Designing and Maintaining Business Prompts: Ensuring the optimal performance of AI business agents by designing, maintaining, and refining business prompts to enhance the accuracy and efficiency of AI responses.
• Senior Business Stakeholder Management: Managing relationships with senior business stakeholders to ensure their needs and expectations are met and to drive the strategic direction of AI initiatives.
• Prioritization of Use Cases: Prioritizing AI use cases to ensure that the most critical and impactful projects are addressed first, aligning with business goals and risk management strategies.
• Team Leadership: Leading a team of AI Prompt Engineers, overseeing their performance, and ensuring that prompt engineering efforts are effective and contribute to the overall success of AI applications.
• This role is pivotal in driving the strategic use of AI and advanced analytics in Risk and CFCC, ensuring that both AI and non-AI solutions are not only technically sound but also aligned with business objectives and regulatory requirements. The individual will be instrumental in leveraging advanced analytics to transform data into strategic assets that drive business performance and compliance.

​​​​​​​RESPONSIBILITIES
1. Strategy

• Develop and Execute AI Strategy: Formulate a comprehensive AI strategy for Risk and CFCC applications, ensuring alignment with overall business goals.
• Strategic Planning: Engage in strategic planning sessions with senior management to define AI objectives and roadmaps.
• Innovation and Continuous Improvement: Drive innovation in AI applications and continuously seek opportunities for improvement and optimization.

2. Business

• Liaison Role: Serve as the primary liaison between business stakeholders and IT AI teams, ensuring clear communication and understanding of business needs.
• Stakeholder Management: Manage relationships with senior business stakeholders, ensuring their needs and expectations are met.
• Use Case Prioritization: Identify, evaluate, and prioritize AI use cases based on business impact and strategic importance.

3. Processes

• Framework Development: Oversee the design, development, and maintenance of the AI agentic framework.
• Prompt Design and Maintenance: Design and maintain business prompts to ensure the optimal performance of AI business agents.
• Process Optimization: Continuously evaluate and improve processes to enhance the efficiency and effectiveness of AI applications.

4. People & Talent

• Team Leadership: Lead and manage a team of AI Prompt Engineers, ensuring they are motivated, skilled, and aligned with organizational goals.
• Talent Development: Invest in the development and training of team members to build a high-performing AI team.
• Collaboration and Coordination: Foster a collaborative environment that encourages coordination between business and IT teams.

5. Risk Management

• Risk Identification: Identify potential risks associated with AI applications in Risk and CFCC.
• Mitigation Strategies: Develop and implement strategies to mitigate identified risks, ensuring compliance with regulatory standards.
• Monitoring and Reporting: Continuously monitor AI systems for risk management and provide regular reports to senior management.

6. Governance

• Compliance: Ensure that all AI applications comply with internal policies, regulatory requirements, and industry standards.
• Policy Development: Develop and enforce governance policies for the use of AI in Risk and CFCC.
• Audit and Review: Conduct regular audits and reviews to ensure the integrity and effectiveness of AI systems and processes.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles

Our Ideal Candidate

• 10 plus experience in advanced Analytics in a bank.
• Expertise in designing, developing, and maintaining AI frameworks, ensuring they meet business needs and technical requirements.
• Expertise in developing advanced analytics capabilities, including machine learning models and forecasting algorithms, to enhance business intelligence and predictive capabilities.
• Experience in Market Risk and Credit Risk Analytics Including Stress Test.
• Skills in designing and maintaining business prompts to ensure the optimal performance of AI business agents.

Role Specific Technical Competencies

• AI Framework Development.
• Market Risk and Credit Risk Analytics Including Stress Test
• Advanced Analytics Development.
• AI Prompt Engineering
• Stakeholder Management
• Team Leadership
• Strategic Planning and Execution

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

Job Responsibilities:

Client Management and Strategy

• Manage and lead the Project Finance (power, natural resources, and infrastructure) (PF) and Real Estate Finance (RE) sub-units in the implementation of solutions through stakeholder negotiations with clients, bank syndicates, external specialist advisors and internal stakeholders including negotiation of waiver terms and amendment documents.
• Co-work with Origination team in the arrangement of refinancing transaction, such as deal execution, negotiation, documentation review.
• Maintain good client relationships through regular direct contact with clients to represent the business objectives to resolve issues while managing customer needs.

Portfolio Management, Credit Risk Analysis and Reporting

• Manage and lead the PF and RE sub-units to actively manage the overall risk profile of its assets including ongoing monitoring of client and project conditions, proactive risk identification, recommend changes where necessary to mitigate risks, and manage relevant reporting to internal stakeholders.
• Lead the PF and RE sub-units in the assessment and execution of secondary loan sales in collaboration with the Distribution Team
• Lead the PF and RE sub-units in the oversight and negotiation of waiver terms and amendment documents.
• Lead the PF and RE sub-units in the preparation, management and oversight of the approval process for borrowing ratings, of credit applications and reviews.
• Lead the PF and RE sub-units in the preparation and oversight of Management, Head Office and Regulatory Reporting.
• Lead the management and oversight of the approval process for internal operational matters of the team including accounting-related reporting, internal audit and credit examinations, internal operational/administrative/system authorisations, reporting for asset evaluation, covenant monitoring and other valuations, etc.

Leadership, Team-level Initiatives and Staff Management

• Advise the Head of Department in and spearhead various strategic initiatives from overall team perspective and/or specific projects, including enhancements to the risk management, credit monitoring process to improve business efficiency, optimising exposure and provisioning, budgeting control.
• Advise the Head of Department in overall management of the portfolio and sector coverage.
• Responsible for and manage the PF and RE sub-units in the day-to-day management of the team in ensuring alignment with internal credit policies and operational guidelines.
• Develop, execute and lead the PF and RE sub-units in the implementation of business strategy to enhance operational efficiency of the team.
• Act within limits of delegation authority
• Represent the team in divisional and regional meetings on behalf of the Head of Department when needed.
• Responsible for staff management including performance review, recruitment, mentoring, motivating, addressing professional development of staff and resource allocation matters for the PF and RE sub-units.

Job Requirements

• People Manager with experience leading a regional team in banking
• Minimum 18 years’ experience in origination, loan documentation, credit and risk analysis, recommendation to senior management and credit committee across multi disciplines for Project Finance and Real Estate
• Experience in credit risk or financial analysis, critical and data analysis, impact sensitivity studies, cashflow or financial modelling, options analysis, valuation, financing documentation and legal considerations.
• Experience in specialised Shipping transactions
• Degree qualified in Finance, Banking Accounting, or related discipline
• Have experience to manage operational and administration function
• Strong understanding of banking products
• Excellent technical skills, a strategic mindset and sound business acumen with proven track record.
• Excellent organisation skills and attention to detail and accuracy.
• Excellent negotiation, communication and writing skills.
• Strong management skills, Including collaborating with other departments and other regions.
• Proactive, resourceful and a good team player, with ability to build rapport with internal and external parties.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

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Summary: The Operations Director is responsible for overseeing food service and front-of-house operations across multiple sites. This role focuses on managing day-to-day operations, financial planning, budgeting, and ensuring high levels of client satisfaction. The Operations Director will also work closely with leadership to guide organizational development, drive continuous improvement, and achieve business targets. This position requires strong leadership, organizational skills, and the ability to thrive under pressure in a dynamic environment.

Responsibilities:

• Lead and manage food service and operational teams, addressing operational challenges effectively.
• Analyze factors affecting business performance and implement both short- and long-term solutions.
• Develop and execute financial strategies, including budgeting and reporting, to meet business unit targets.
• Collaborate with the leadership team to improve operational processes, policies, and resource allocation.
• Ensure client satisfaction by regularly reviewing service and operational standards.
• Provide leadership to site managers, fostering a culture of efficiency and teamwork.

Requirements:

• Diploma/Degree in F&B Operations, Hospitality, or equivalent.
• Minimum 5 years of experience in managing multiple sites in a managerial capacity.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage under pressure and work effectively with internal and external stakeholders.
• Preferably experienced in setting up F&B outlets.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Tay Shiong Luan | EA Personnel No.: R23115166

About the Role:

Epsilon empowers brands to activate first-party data for personalized customer experiences across the entire open web. Our platform drives full-funnel growth – from targeted programmatic advertising to onsite personalization, conversion rate optimization, and retail media – fostering lasting relationships that unlock a brand’s full potential.

Epsilon is seeking a dynamic and results-oriented sales leader, a true "door opener" and "deal closer", who possesses the experience, creativity, passion, and strategic vision to drive our ambitious growth plans. You will have a proven track record of initiating and cultivating strategic partnerships, successfully negotiating and closing complex deals, and effectively managing cross-functional teams to deliver exceptional revenue growth. We seek someone who balances problem-solving and creative solutions with a tenacious and inquisitive sales approach.

As Director, Business Development (AdTech) - SEA, you will be responsible for driving client growth in the region and implementing the sales strategy for acquiring new logos for Epsilon’s AdTech business. You will have an enviable array of cutting edge digital solutions with which to win clients, powered by the leading digital Identifier Epsilon COREID. This is an opportunity to have real influence and recognition within an innovative, dynamic, and ambitious company. Ideal candidates will currently be working within the digital advertising ecosystem and be interested in how data is used to drive real-time relationships with users/audiences. Curiosity about how incremental growth is changing the face of the digital market and openness to challenging the current status around attribution models are essential.

We’re looking for someone who lives and breathes our values: Passion, Accountability, Inclusion.

What You’ll Do

• Drive Sales Pipeline & Execution: Lead the full sales cycle for Epsilon's Digital Media Solutions, Yieldify, and Retail Media solutions, from prospecting to deal closure.
• Client Relationship Management: Establish and nurture deep relationships with key stakeholders, positioning yourself as a trusted advisor to align Epsilon’s solutions with the client's business objectives.
• Achieve Revenue Targets: Deliver quarterly and annual revenue targets by closing new contracts and ensuring efficient delivery in collaboration with Client Services, Product, and Delivery teams.
• Market Penetration & Growth: Secure high-value clients and drive significant revenue growth by penetrating new markets in SEA and establishing strategic partnerships.
• Consultative Sales & Negotiation: Apply business acumen to understand client needs, market trends, and offer consultative solutions. Negotiate and close contracts with key decision-makers.
• Stakeholder Engagement: Leverage relationships with senior stakeholders (CMOs/CIOs) to drive account penetration and provide tailored solutions.
• Internal Collaboration & Coordination: Coordinate internal resources to prepare and deliver solutions that align with client objectives. Act as the voice of the client across the organization to champion Epsilon’s products and solutions.
• Product & Market Expertise: Maintain an in-depth understanding of Epsilon’s products and services, effectively communicating their value to stakeholders. Use your knowledge of digital media, technology platforms, and data solutions to drive new client acquisition and retention.

What You’ll Bring

• Education: Bachelor’s degree in Marketing, Business, or a related field
• Leadership & Revenue Achievement: Over 15 years of leadership experience with a track record of achieving sales targets and driving significant revenue growth, particularly in AdTech and MarTech
• Proven Deal-Closing Abilities: Demonstrated success in closing large media sales, AdTech or MarTech deals through strategic planning, focus, and drive
• Market Expertise: Deep understanding of the Media/Advertising sales landscape in Southeast Asia, with significant experience in AdTech and Retail Media in the region
• Client Management & Consultative Sales: Expertise in managing client relationships, particularly in ad solutions, direct marketing, and agency environments. Proficiency in consultative sales and solution selling approaches
• Strategic Planning & Analytics: Strong strategic planning skills with a solid quantitative background. Ability to leverage analytics to inform sales strategies
• Negotiation & Communication Skills: Exceptional negotiation abilities and communication skills, with experience engaging senior stakeholders and managing complex sales processes
• Digital Marketing Proficiency: Extensive knowledge of Digital Marketing, marketing technology, and data solutions. Proven ability to use this expertise to drive business development and client acquisition
• Industry Network & Collaboration: Strong network within the industry, with a history of collaborating with executives from advertising agencies and various verticals. Demonstrated ability to work cross-functionally to drive strategy and secure new client logos
• Organizational Skills: Highly organized, able to manage multiple priorities under pressure
• Analytical Skills: Strong analytical skills to inform sales strategies

Job Description:

We are seeking a highly skilled and execution-oriented Director of Sales and Marketing

to lead our growth initiatives. Based in Singapore, this strategic role focuses on driving sales and marketing efforts for new ventures, while establishing and streamlining marketing functions across the entire group.

Key Responsibilities:

• Lead the sales and marketing strategy for our new international school and education programmes in Singapore.
• Establish a digital marketing department to integrate digital tools into the overall group’s marketing efforts.
• Align and streamline sales and marketing functions across the Stalford Education Group.
• Collaborate with cross-functional teams to drive brand awareness and student enrollment.
• Monitor market trends and ensure strategies align with the group’s growth objectives.

Qualifications:

• MBA, bachelor’s degree, or equivalent experience in marketing, sales, or business development.
• Proven expertise in digital marketing and track record in driving successful campaigns.
• Strong leadership, communication, and organizational skills.
• Ability to thrive in a fast-paced environment and manage multiple initiatives.
• Passionate about contributing to the advancement of education and growing with the company.

We are seeking a skilled, proactive, and detail-oriented Paralegal and Executive Assistant to support the Director. This unique role combines paralegal responsibilities with executive support, ideal for a candidate who thrives in a dynamic environment and is capable of handling a wide range of legal and administrative tasks. The successful candidate will play a key role in managing the Director’s legal and administrative needs to help drive company goals.

Accountabilities & Responsibilities

Legal Support:

• Conduct legal research, prepare case summaries, and draft and review legal documents including contracts, agreements, and compliance paperwork.
• Assist in preparing for meetings, hearings, and other legal proceedings.
• Manage and maintain legal files, case files, and ensure that all documentation is accurate and easily accessible.
• Liaise with external counsel and other stakeholders as necessary.
• Assist in compliance and regulatory matters, ensuring all documentation and records align with the latest legal requirements.

Personal / Executive Assistance:

• Provide direct executive support to the Director, including managing the Director’s calendar, coordinating travel arrangements, and organizing meetings, including personal and family support.
• Handle email correspondence, draft communications, and prioritize and organize emails and tasks for the Director’s review.
• Prepare agendas, briefing materials, and reports for the Director’s internal and external meetings.
• Act as the Director’s primary point of contact, managing inquiries and representing the Director in professional and courteous communications with clients and stakeholders.
• Handle confidential information with discretion and maintain the highest level of professionalism.

Administrative Management:

• Coordinate cross-departmental projects as assigned by the Director, tracking progress and ensuring deliverables are met.
• Organize and maintain a digital filing system to ensure the accessibility and security of key documents and records.
• Assist with budget management, invoicing, and tracking expenses related to corporate and personal functions.

Requirements

• Bachelor’s degree in Law, Business Administration, or related field with Paralegal certification.
• At least 3 - 5 years of combined experience as a paralegal and executive assistant, supporting senior executives.
• Strong understanding of legal terminology and processes.
• Exceptional organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• High level of confidentiality and discretion.
• Proficiency in Microsoft Office, legal research tools, and case management software.
• Detail-oriented with strong problem-solving skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced environment.
• Adaptability and resilience under pressure.
• Professional demeanour and ability to build strong working relationships.

JOB SUMMARY

Lead the CIB Data Management & Governance team’s activities in ensuring good Data Management and Data Quality within CIB platforms and process through the following activities:

• Create, maintain and oversee the execution of the CIB Data Quality capability strategy and roadmap.
• Support the Global Head of Data Governance & Governance CIB & EA in exercising oversight of CIB wide Data Management through the CIB Data Forums and/or related committees.

RESPONSIBILITIES

Strategy

• This role is positioned to support the Head of Data Governance & Management CIB & EA and the Head of Data Governance & Programmes CIB, focusing on ensuring good Data Governance and Management.

Business

• Develop a cross-cutting view and understanding of the current state of data, processes, and systems for CIB.
• Develop and maintain the CIB Data Quality capability assessment, formulate the CIB wide strategy and roadmap to deploy the improve capabilities and oversee the execution of the strategy.
• Effectively engage senior business stakeholders across geographies - Strong communication skills and ability to tailor complex content to stakeholder audiences.
• Build strong and effective relationships with programme and business counterparts.
• Proven experience in co-ordination of multiple dependencies and stakeholders in complex environments

Processes

• Develop and maintain CIB wide Data Governance processes that supports the oversight of CIB Data Management activities.
• Master and gain in-depth understanding of the Data Conduct Policy and related Standards.

People & Talent

• Influence teams and individuals across CIB and supporting partners to ensure that deliverables are completed timely and to the required quality standards.
• Effectively manages relevant business stakeholders across CIB.
• Courageous and able to challenge the status quo.
• Ability to multi-task and manage stakeholders at various levels (both senior and working level)
• Optimistic attitude, enthusiastic learner with broad shoulders

​​​​​​​Risk Management

• Master and gain in-depth understanding of the Bank’s Enterprise Risk Management Framework.

Governance

• Supports the setup and/or maintenance of the relevant Data Governance forums, including the development and maintenance of Data Governance metrics.
• Responsible for ensuring compliance to Data Governance requirements across all CIB Data Management teams.
• Provide advisory to CIB on Data Governance matters, supporting CIB Data teams in navigating complex bank wide governance requirements.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Head of Data Management, CIB
• Head of Data Management & Governance
• CFCC / Risk Framework Owner
• Operational Risk
• Standard Owners
• Central Data Office (CDO)
• Chief Product Owner and the Hive
• Business Heads/ delegates
• Product Management (System/Platform Owners)
• Technology Delivery Partners

Other Responsibilities

• Embed Here for good and Group’s brand and values in CIB Data team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• 8+ years of strong financial services or consulting experience
• Experience working in a risk governance or an operational strategy development role is desired.
• Strong prioritisation and organizing skills matched with the ability to manage stress, time, and change effectively
• Strong problem solving / analytical skills
• Ability to take initiative, identify opportunities and work with minimal management oversight
• Ability to create effective work relationships across functions & borders
• Good presentation, time management, negotiation and influencing skills
• Strong stakeholder management skills with experience in managing various stakeholder groups is required.
• Excellent communication skills – oral, written and presentation

Role Specific Technical Competencies

• Project Management
• Business Acumen
• Data Governance
• Planning: Tactical, Strategic
• Agile Methodologies
• Analytical Thinking
• Business Process Design
• Stakeholder Management
• Communication (oral, written, presentation)
• Time Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

JOB SUMMARY

• This role is responsible for supporting the delivery of integrated marketing strategies and campaigns within Corporate & Investment Bank. The individual will develop marketing strategies to support the Strategic Advisory Group and make recommendations based on an understanding of the business and market dynamics, as well a client needs and insights. The individual will need to align and collaborate with global, product and geographic plans across our network order to drive the most effective outcomes. With deep experience and understanding of B2B marketing, we are looking for a proactive, results-oriented individual with strong organisational and project management skills.

RESPONSIBILITIES

Strategy

• Support the delivery of integrated marketing strategies and campaign to support the Strategic Advisory Group working in partnership with countries, clusters and product marketing.
• Working closely with business leads to ensure marketing plans are supporting commercial opportunities and effectively position the Bank, our products and capabilities to the clients we serve, and the clients we aspire to bank.
• Identifies through data and analytics changes to campaign strategies based on campaign insights and measurement of campaign effectiveness.
• Responsible for tracking marketing budget/spend related to coverage sector marketing activities, establishing metrics to evaluate ROI against CIB Business and Marketing scorecards.

Business

• Work with the Strategic Advisory Group Heads globally to deliver integrated marketing campaigns focused on the key priorities of each vertical aligned to CIB Strategy and plans.
• Build relationships and networks across the business and liaise with key business stakeholders on a regular basis to understand their specific needs, the clients they serve, and the opportunities that exist.
• Develop marketing strategies that puts client data, analytics and insights at the centre, with clear articulation of how marketing is supporting specific business outcomes.
• Share regular updates with senior business stakeholders on marketing campaigns and performance
• Drive continuous improvement in marketing campaigns - led by creative, innovative ideas and a desire to think outside the box.

Processes

• Liaise with procurement, legal and compliance to ensure contracts, and content processes are aligned with corporate policies and compliance.
• Identify areas for process improvement and recommend ways to increase functional effectiveness and improve operational efficiencies

People & Talent

• Drive impactful engagement between Corporate Affairs, Brand & Marketing teams
• Foster a culture of collaboration, accountability and innovation within the team and across the organisation

Risk Management

• Ensure adherence to the Risk Management Framework, Group Code of Conduct and various Policies, Procedures, and Guidelines of the Bank
• Ensure compliance with Third Party Risk Management, and Vendor Engagement and Sponsorship policies
• Ensure integrated marketing strategy complies with regional/local legal and regulatory requirements
• Work closely with the Media, Reputation & Issues team to mitigate any reputational risks possible from digital marketing campaigns, and community initiatives.

Governance

• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
• Ensure adherence to the Operational Risk Framework, Group Code of Conduct and various Policies, Procedures and Guidelines of the Bank by the regional Brand & Marketing teams
• Maintain high awareness and understanding of the regulatory framework in which the business operates, and the regulatory requirements and expectations relevant to the role
• Completion of all mandatory training needed including e-learning within stated timeframes to support the understanding of the roles for delivering effective governance

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• External Stakeholders
• Vendors & Agencies
• Internal Stakeholders
• Group & Cluster CABM stakeholders
• Global CIB product marketing
• Global CIB Heads of Business

Other Responsibilities

• Embed Here for good and Group’s brand and values in Group CIB Marketing Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• 5+ years of experience developing marketing strategies to support the Strategic Advisory Group and make recommendations based on an understanding of the business and market dynamics, as well a client needs and insights
• In-depth B2B marketing experience
• Experience in tracking marketing budget/spend related to coverage sector marketing activities, establishing metrics to evaluate ROI against CIB Business and Marketing scorecards
• Ability to develop marketing strategies that puts client data, analytics and insights at the centre, with clear articulation of how marketing is supporting specific business outcomes
• Pivotal in driving continuous improvement in marketing campaigns - led by creative, innovative ideas and a desire to think outside the box

Role Specific Technical Competencies

• Integrated Campaign Marketing
• Project Management
• Content Marketing
• Creative Content Production
• Client Experience, Behaviours & Preference
• Partnership management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

• Regulatory Affairs Associate with global Medical Device MNC
• Opportunity to work on local and regional submissions

Partnering with a global Medical Device MNC with an established branding, our client is seeking a Regulatory Affairs & Quality Assurance Executive (6-Months Contract).

Reporting to the RA/QA Director, we are looking for someone with good knowledge of regulatory framework.

In this role, you shall assist in the execution of the regulatory strategies in assigned markets throughout the company product life cycle, with a focus on efficient pre-market and post- market regulatory approvals.

You will also support the review and approval of:

• Change control activities
• Product promotional activities
• Product registration
• Product labeling
• Regulatory inspections and audits

You should have at least 2 years’ of regulatory experience in medical devices and a related science degree.

For more information, please apply with your updated CV (in Word document).

Ambrose Chan

Registration Number: R1218177
EA License Number: 17C8502

Responsibilities:

• Learner-Centered Service Delivery - Execute daily work processes to ensure seamless service delivery.
  
• Leadership - Provide guidance and support to team members, enabling effective and efficient performance.
  
• Performance Management - Conduct monthly analysis of student interactions; provide coaching and training to improve team performance when required.
  
• Budgeting and Resource Allocation - Contribute to the annual budgeting process for the Student Services department, providing input on resource needs and allocations.
  
• Continuous Improvement and Innovation - Plan, review, and lead enhancements in systems and processes to boost efficiency and effectiveness within the Student Services department.
  
• Quality Control - Implement and monitor procedures to ensure all student interactions meet policies, procedures, and regulatory requirements.
  

Job Requirements:

• Education & Experience - Bachelor’s degree preferred, with 3 - 6 years of relevant experience in a customer-focused role, ideally within an education environment.
  (Prior supervisory experience is an advantage)
  
• Skills & Knowledge - Strong understanding of customer service or call center operations, with expertise in handling inquiries and service delivery.
  
• Additional Information
  Candidates must be proactive, have a service-oriented approach, and be comfortable working within a customer-focused environment.

In this role, you will:

Strategic Planning and Execution: Responsible for the overall direction and success of the Product and Technology Development Department based on the company's strategy, Sequence and stack-rank priorities into near-, medium- and long-term for successful execution against the company's overall business plan

Product Management: Be responsible for the comprehensive operation and maintenance of B-end business product lines, including product requirement analysis, functional design, iterative optimization, and lifecycle management, ensuring stable and efficient product performance.

Design and Development of Stores Listing: Lead the team in designing store listing projects for existing B-end products in the Singapore market, including market research, competitor analysis, user experience design, technical architecture design, and development implementation, creating competitive product solutions.

Technology Innovation and R&D: Drive technology innovation and R&D efforts, seeking new technologies and methods to enhance product performance and user experience, maintaining the company's technological leadership in the B-end market.

Team Building : Build and manage an efficient product and technology team, including recruitment, training, performance evaluation, and team culture building, enhancing the overall capability and cohesion of the team.

Interdepartmental Collaboration: Collaborate closely with sales, marketing, customer service, and other departments to ensure products meet market demands, improving customer satisfaction and market share.

Requirements:

Education: Bachelor's degree or above in Computer Science, Software Engineering, Information Technology, or related fields.

Work Experience: 5+ years of experience in B-end product management, with a proven track record of successfully managing large product lines or complex R&D projects. Familiarity with the Singapore market is preferred.

Technical Skills: Strong technical foundation, familiar with software development processes, project management tools, and B-end product design principles. Understanding of cloud computing, big data, AI, and other cutting-edge technologies.

Leadership: Excellent team management and leadership skills, able to inspire team potential and lead the team to efficiently complete tasks.

Communication Skills: Outstanding interdepartmental communication and coordination abilities, able to clearly articulate product vision and effectively drive project progress.

Creatve Thinking: Keen market insight and a sense of innovation, able to continuously drive product and technological innovation and development.