iNova was certified as a Best Place to Work in 2021. We are innovative, motivated, and passionately solution focused to support our customers in leading a healthy lifestyle. Join the team to experience the reasons why people love working for us!

The Opportunity

We currently have an opportunity for an experienced Pipeline Business Analyst & Program Manager to join our Group Innovation team on a full-time basis.

Reporting to the Executive Director – Portfolio Strategy & Innovation, the primary purpose of this position is to support and coordinate the management of this iNova pipeline, including the NPD governance model (iGate/iLaunch, with support to various related sub-processes), business analytics and reporting to ensure efficient resource deployment and enable effective and accurate decision making

Key accountabilities include:

1. iGate & NPD portfolio process management

• Manage iGate executive meeting calendar, agenda, pre-reads, scorecards, TM1 uploads, etc. for both central and delegated model iGates, all iGate documentation, storage and workflow (Cloud-based SharePoint and TM1). Gatekeeper for iGate Stage gate process – ensure templates are populated correctly and ready for iGate executive review and approve. Relay decisions and outcomes from iGate executive to relevant parties across regions
• Manage all iGate communications across all regions and evolve iGate process in line with company needs as needed and work with project managers and innovation leads to populate aggregate iNova NPI portfolio tracker, Project status reports (RAG review) and NPD grids. Arrange ad hoc iGate training as/when required across regions
• Coordinator for pre-iGate Triage forums. This includes agenda build, coordinating inputs, generating reports building presentation decks, sending pre-reads and follow up actions/minutes and support for other iGate/iLaunch related sub-processes with SME’s and process owners (e.g. change control process, Veeva artwork process, NPD claims support process, etc.

2. Pipeline Analysis & Reporting

• Accountable for managing all new product pipeline data (project and financial details) across all iNova systems and platforms (TM1, Power BI, Portfolio Tracker, 5 year NPD grids, etc.). Ensure timely uploads and ongoing accuracy checking, working with relevant data owners and stakeholders. Generate regular pipeline reports for various stakeholders and meetings (ED- Strategy & Innovation; iET, TPG board meeting, Innovation team WIGO’s, to aid decision making and resource planning.
• Coordinator for regular NPD Prioritisation Reviews. This includes agenda build, coordinating inputs, generating reports, building presentation decks, sending pre-reads and follow up actions/minutes, troubleshoot as required – e.g. pacing of NPD across years, regions and markets; gaps x region, NPD launch year bottle necks; pacing of iGates fortnightly; resource gaps/insufficiency, etc.

3. Innovation Software Systems & IT platform management

• Manage current system (PTT/TM1) including TM1 uploads from iGate templates with IO and finance leads, checking data integrity of iGate metrics in TM1 and reports with IO’s/Finance leads, generate relevant NPD portfolio reports and metrics. Migrate current systems into new software solutions and manage ongoing and manage SharePoint repository for iGate process and documents (including electronic workflow)

About You

To be successful in this role, you will possess a minimum of 3 years’ experience in managing multiple OTC/healthcare projects from a project management and program management perspective

Other key requirements for this role include:

• Project Management qualifications
• MS Project software or similar
• NPI portfolio software or similar
• Process management and Coordination
• Business Analytics skills
• IT acumen
• Innovation process experience and skills

Additional Requirements / Working Conditions

• Adhere to company values at all times

The Company

iNova has a diverse portfolio of iconic brands across 20 countries including Australia & New Zealand, Asia and Africa and a dedicated team who put people's health first every day. With our unique blend of leadership and empowerment, we are just that little bit different and are proud of who we are.

We know our people perform their best when they are happy and healthy at work, so we offer a range of benefits including:

• Health and wellness initiatives
• A thriving awards and recognition program
• And a day off for your birthday!

How to Apply

If you wish to be part of an energetic team within a thriving organisation, focused on bringing innovative products to market, please APPLY TODAY by sending your resume to Elisse Lee at [email protected]! We want you to join us in our pursuit of healthy living!

Contract type: Full Time- permanent.
Location: Singapore.

JOB OVERVIEW
We are seeking a Senior Data Analyst to offer analytics support to crucial business sectors, with a focus on delivering valuable management information and insights to a diverse range of internal and external stakeholders. Key to this position is the capacity to collaborate with stakeholders at various organizational levels, ensuring their needs are transformed into both technical and non-technical outcomes. A vital aspect of the role involves actively contributing to advancing Study Group's transition towards a more data-driven culture, all while supporting data governance initiatives.

ABOUT THE ROLE

• Undertake simple and complex statistical analysis of a variety of different datasets whilst producing (and monitoring) performance measures, modelling scenarios and outcomes as necessary, for a variety of stakeholders across the organisation. This will include internal and external data, and the use of quantitative and qualitative analytics techniques. Data quality checks and screening are often necessary as is the ability to provide quality assurance re: imported data.
• Derive insights and explain/interpret trends identified, and their implications which can include presenting findings to stakeholders. This will involve preparing and leading on reports and producing suitable metrics which are appropriately benchmarked. An integral component of the role is ensuring that data is fully understood and utilised appropriately, providing further information or context as required, and training end users on new reports and dashboards.
• Manage and design the reporting environment, working to identifying areas to increase efficiency and automation of processes, whilst establishing and maintaining automated data processes. This will involve working with the Data Architecture Team around the data lake by identifying and revising reporting requirements. Will need to develop and maintain MI/data reports and dashboards. Reports often must be generated from multiple systems and some data integration work will be required. Also there is a responsibility to maintain documentation relating to reports and dashboards.
• Create appropriate data visualisations, utilising PowerBI, Tableau and other appropriate tools like R, all in service of providing an accessible way to see and understand trends, outliers, and patterns in data.
• Manage complex data-related projects and the production of data products from their inception to conclusion, including those involving complex data modelling and forecasting. This will include supporting initiatives for data integrity and normalisation.
• Support adhoc requests for data.
• Process confidential data and information according to guidelines, with a complete understanding of GDPR and the Data Protection Act and the implications for the work – advising stakeholders as appropriate.
• Collaborate with colleagues to share knowledge and understanding of data analysis tools and techniques, ensuring effective data utilization. Contribute to discussions on systems, databases, platforms, software, and data tools, particularly concerning data and analytics requirements for new or upgraded systems.
• Take a lead in promoting improved data literacy within Study Group and contribute to fostering a data culture across the organization. Advocate for enhanced use and management of data at Study Group.

ABOUT YOU

• Undergraduate degree (2:1 or above) from a reputable university or equivalent experience.
• Preferably holds a master’s or PhD qualification.
• Extensive experience in a Management Information/Analyst role using Cognos Business Analytics or PowerBI, Tableau, advanced Excel, and SQL.
• Proven track record of effective collaboration with stakeholders in specialist and technical roles, including IT infrastructure, data, and analytics specialists, as well as senior executives.
• Demonstrated ability to exercise sound judgment and initiative in managing competing priorities and requirements while ensuring key objectives are met.
• Ideally experienced with SQL server, Microsoft Azure Data Lake, or Oracle databases and data warehouses.
• Highly desirable to have experience with Alteryx, R, and/or Python.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

• Coordinate and support the sales team in achieving their sales targets for insurance policies and products.
• Support the sales team in preparing and processing insurance policies, quotes, and applications.
• Respond to inquiries about insurance coverage, policy details, claims, and related issues.
• Prepare and maintain accurate sales reports, records, and customer databases in compliance with relevant regulations and company policies.
• Communicate effectively with team to gather required information, answer inquiries, and provide exceptional customer service.
• Provide administrative support to the sales team by managing paperwork, filing, and documentation.

Requirement:

• GCE ‘N’ level & above.
• At least 2 years of admin experience in Insurance industry.
• Proficient with Microsoft Office

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Responsibilities

• Support the product team for iFAST product financing business (margin loans) in the management of the margin business and drive growth for the regional loan book across Singapore/Malaysia/Hong Kong
• Research and analyse current market trends to develop and execute marketing campaigns to drive offshore wealth and banking business division for key markets
• Assist and collaborate in large-scale regional Fintech projects that would add value to iFAST ecosystem and support in end-to-end planning and delivery of project cycle
• Work closely with internal stakeholders including legal/compliance, IT, finance, operations and various regional business units to achieve project outcomes
• Support in the ad-hoc UAT testing on web and mobile application portals for ongoing and new projects
• Additional/ ad-hoc duties may be assigned by Manager when required

Requirements

• Bachelor’s Degree in Business/Finance/Marketing
• Strong ownership and accountability
• Strong analytical skills and verbal/written communication skills
• Knowledge in financial products, banking services and wealth management is a plus
• Some experience in project or product management would be an added advantage

All applications will be treated in strict confidence. We regret that only shortlisted applicants will be notified.

Note: Job responsibilities / requirements are representative and are not intended to be a detailed list. Other tasks/abilities may be required of the incumbent, relative to the specific assignment.

• Attend to helpdesk requests and provide 1st level desktop support to all users.
• Troubleshoot issues related to computers, applications and mobile phones.
• Setup PCs & printers.
• Setup projectors for meetings.
• Install desktop applications.
• PC upgrade and migration of data.
• Any other matters / projects that the management may require assistance with from time to time.

Requirements:

• Diploma in Information Technology or Computer Science.
• Minimum 2 years of working experience in similar capacity preferred. Applicants without working experience may also apply.
• Strong problem-solving skills.
• Able to work independently with minimal supervision.
• Good interpersonal skills and a team player

Please visit our website at www.drewnapier.com for more information.

Kindly email us your detailed resume in MS Word or PDF format only, stating full details of qualifications, experience, current and expected salaries.

(We thank all applicants for writing in. Only shortlisted candidates will be notified. All applications will be treated with the strictest confidence).

14

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Description

To perform business support for the Internal Control and Administration team of Global Corporate & Investment Banking Division (GCIB) with a focus on the responsibilities set out below.

• To provide support to GCBDA and AIBD for general administrative duties such as, but not limited to, scheduling, systems set up/access application, expenses, logistics and other tasks such as filing, scanning, printing, binding, sending documents, assisting on conference room setup, issuing visitor access pass, reviewing business card application, vault/warehouse management & new joiner on/offboarding process and stationery management.
• Supporting Managing Directors in GCBDA and AIBD for business trip and Gift & Hospitality event pre-event arrangements and post-event claims.
• To arrange payment of invoice and to submit claims in relation to business trip, entertainments and miscellaneous expenses which cannot be requested or processed by MGS (outsourcing entity).
• Personal Assistant (PA) and cover PA for senior management, when they are out of office as a backup.
• Support and work closely with assigned internal stakeholders and colleagues across varied departments and also offshoring team to ensure smooth delivery of work responsibilities and operations.
• To coordinate and control office’s equipment (e.g., mobile PC, soft/hard token, assets verification report, etc.) in GCIB.
• To provide support in administrative matters and ad-hoc tasks assigned by HOD from time to time.

Job Requirements:

• Minimum Diploma Qualified
• Minimum 5 years’ experience in business support, coordination, or administration.
• Team player with good interpersonal and communication skills.
• Ability to work under strict timelines and manage multiple tasks simultaneously.
• Ability to adapt to the changing needs of the organization and demands of internal and external stakeholders.
• Attention to details and desire to deliver high quality outputs.
• Proficiency in MS Excel (e.g., running and creating functions, pivot tables, charts), Word, PowerPoint

Job ID: 10063866

We are looking to speak to Software Support Analysts with experience in supporting or developing applications.

Responsibilities

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams
• Process and issue daily, weekly and monthly reporting on data and tickets
• Able to work in shifting schedules (ASIA and EMEA)

Requirements

• Possesses strong analytical, logical and problem solving skills
• Technical background (basic/intermediate knowledge of databases, application servers and programming languages)
• Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
• Possesses strong written and verbal communication skills in English.
• Strong perseverance, diligence towards attaining goals and effective time management
• Self-motivated, flexible and an excellent team player
• Understanding and respect of cultural diversity
• Ability to multi-task and work independently with minimal supervision
• Understand concepts of IT Production environment and deployment process
• Experience working in the financial industry or a similarly regulated environment
• Programing or scripting skills for automation purpose

iKas International (Asia) Pte Ltd

“Sanderson-iKas” is the brand name for iKas International (Asia) Pte Ltd

EA License No.: 16S8086

EA Reg Personnel No.: R21101138

Job Responsibilities:

• To manage the loan drawdown process for front office groups - preparation of necessary documents for account opening, loan execution and drawdown
• To liaise with customers and facility agents for on-boarding and ongoing account management matters
• To manage the administrative aspect of an Account Bank (such as quoting of rates, rate fixing, update of signatories, liaising with customers and back office)
• To liaise with various booking offices on loan administration matters and update control sheets, other records from drawdown, rollover, interest fixing and repayments
• To prepare various management reportings (such as portfolio credit reportings)
• To support the daily monitoring of MTM exposures of IRS and FX facilities
• To support the periodic MAS reportings (such as MAS Top 100, MAS610, MAS757, s35)

Job Requirement:

• At least a high school/secondary school completion certificate
• At least 5 years in a financial institution, in a loan administration function
• Good understanding of the mechanics of loan administration functions
• Good working experience of Word and Excel applications
• Ability to work independently to deliver within timeline
• Strong coordination abilities, to manage multiple tasks concurrently within tight timeframes
• Willingness to deal with issues/challenges in a solution-oriented manner

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description:

Job Objectives

As Flight Training Operations Specialist - Training Support & Delivery, you will be responsible for providing day-to-day operational and administrative support to the flight crew training courses conducted by AATC whilst ensuring the highest quality of flight training and satisfaction is delivered to Airbus customers.

Primary Responsibilities

• Act as the primary focal point for internal/external customers and their trainees from start to end of their training in AATC.
• Check and ensure trainees fulfil all necessary flight experience and prerequisites during the registration process. 
• Check and ensure all regulatory approvals are attained before training commencement. 
• Prepare grade sheets, course materials and other relevant training paperwork for Training department.
• Perform trainee registration using Company tools and in accordance with Company procedures.
• Conduct welcome briefings for trainees on the first day of their training.
• Monitor completion status of trainees attending remote learning courses.
• Provide regular updates to customers’ training department on trainees’ progress when courses are ongoing.
• Liaise with Training department and instructors on the completion of training records when courses are ongoing and/or completed.
• Collaborate with other internal departments (Planning, Training, Maintenance, Quality, Customer Experience and Commercial Sales) on operational matters during training execution.
• Manage any training disruptions or unscheduled changes to training course programmes with internal departments and customers.
• Prepare course certificates, licensing paperwork and organise training records for customers in accordance with Company procedures upon customers’ completion of training.
• Manage test notifications, process and submit flight crew licensing paperwork to Civil Aviation Authorities on behalf of Training department and/or customers.
• Perform archiving of trainee folders in accordance with Company procedures.

Secondary Responsibilities

• Participate and contribute to Training Operations improvement projects under guidance of Training Operations Director
• Collaborate with other departments to deliver exceptional customer experience, such as birthday celebrations for trainees and welcome ceremonies for new airline customers.
• Assist in any ad-hoc operational duties assigned by the Training Operations Director

Requirements

• Strong organisational skills with attention to detail
• Strong interpersonal and communication skills
• Adaptable team player and able to work in a fast-paced environment
• Ability to work in a multicultural / multinational setting
• Min. Diploma in aviation/aerospace/aeronautical fields with 2-3 year working experience
• Proficient in Microsoft Office / Google Workspace
• Understanding of CAAS and/or EASA flight crew licensing regulations will be advantageous

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

-------

Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Company overview

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com

Aon’s Benefit Index®, Nomura’s benefits rank #1 amongst our competitors

Nomura's Operations department supports the company's business activities through efficient operational processes. The team collaborates with senior leadership, business units, and stakeholders to develop effective operational strategies, providing guidance on process design, implementation, and management to align operations with business objectives. Nomura's Operations team specializes in trade processing, settlement, custody, and asset servicing, known for providing exceptional service to clients. With a strong track record and commitment to innovation and global reach, Nomura's Operations department is well-positioned to continue driving growth and success in the financial industry.

Function Overview
The Know Your Customer (KYC) Controls team has a regional exposure covering the controls against money laundering and terrorist financing for different entities of Nomura in the region. The requirements for compliance are conferred by regulations and guidelines in different countries.

Role description

• Conduct name screening for client on-boarding or periodic review due diligence for Wealth Management clients, counterparties and other parties
• Ensure name screening alerts are handled according to Bank guidelines and procedures
• Ensure client information and documents are validated / updated correctly for name screening
• Ensure proper reasoning and justification on any escalations to FCC, Legal & Compliance teams
• Ability to work with minimal supervision, oversight and with cross region teams
• Flexible and be quick to adopt change in policies, systems and requirements

Job Requirement:

• Degree in Banking/Business/Economics/Finance
• Preferably with 1 to 2 years of relevant experience in KYC
• Knowledge of AML/KYC regulatory requirement in Wealth Management / Private Banking
• Team player and willing to take on adhoc initiatives and projects
• Accuracy, attention to details to avoid errors
• Proficient technically and analytically
• Good communication and interpersonal skills
• Good knowledge and skills on MS Excel and MS PowerPoint
• Ability to read and understand Chinese is an advantage

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

SFID: 5633

To provide application support the following system:

1. CRMS

2. CIMS

3. CRMS

• Daily Monitoring and Support of servers and equipment
• Monitoring of alerts during and after office hours
• Perform hotfixes as and when required.
• Perform monthly deployments and quarterly DB password change.
• Adhoc task related to system activities such as server patches, troubleshooting and assist in monthly report preparation.
• Monitoring of servers to ensure efficient operations.
• To be well versed with our integrated Customer Relationship Management system in order to respond to technical queries.
• To provide first level support to business users in a timely, effective, and efficient manner.
• To collaborate with business partners, third party vendors, and technology teams to achieve effective issue resolution within the specified SLA.
• To analyse, document and track all actions taken throughout the lifecycle of the issue.
• To evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues.
• To participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users’ requirements.
• To assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved.
• To report to the Project Manager pertaining all production support activities.
• To participate in system maintenance activities at odd hours when required including midnights, weekends and public holidays.

Overview

With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Connected Customer Support Experience delivers connected support experiences to our customers to gain and keep their trust.

Our Service Manager will be positioned and aligned with our customers as Chief Operating Officers within the account, strategically placed to ensure that we have the appropriate level of engagement to support and drive the customer’s reactive support landscape and improve operational health. As such you will work with some of the world’s largest companies, public sector depts and not for profit organisations pursuing strategic activities, utilising Microsoft technologies to modernise their business.  
We create an environment where you can do your best work and build a career both in the Service Manager role as well as the wider Microsoft. As your interests and goals evolve we will enable you to connect you with a diverse, thriving community that can help you grow.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Customer Resolution

• Acts as an internal expert to resolve longer running, sensitive, or escalated issues or acts as a primary contact for escalated issues on behalf of less experienced IC levels. Identifies and builds relationships with various internal and external teams and senior leaders to resolve customer issues. Leads strategic projects. Informally provides coaching, mentorship, or support to less experienced Support Escalation Managers to resolve customer issues.
• Leads inter-regions, cross-regions, cross-group, or account team unit (ATU) initiatives by creating plans and managing relationships with other business units to improve the customer support experience for a group of customers or a specific region/area. Acts as a subject matter expert on best practices to support the customer experience.
• Reviews status updates to customers and provides informal guidance to others on communicating with internal stakeholders through various channels of communication for highly sensitive or difficult issues.
• Leads strategic projects designed to improve resolution times, customer satisfaction, and support experience.
• Proactively coordinates resources and establishes relationships to drive opportunities within the team and across stakeholder groups in postmortem discussions to remediate future issues.

Collaboration

• Leverages relationships across teams to remove roadblocks. Establishes and oversees the development of written protocols to ensure customer issues are resolved. Identifies reoccurring roadblocks across the team and escalates as needed.
• Owns escalated issues and manages account-aligned customer incidents to identify and remove barriers. Ensures existing processes are not a blocker to customer issue resolution and influences the direction of process improvement efforts with a global perspective. Acts as an expert and provides informal guidance to Support Escalation team members on how to handle moderate to highly complex cases.

Communication

• Manages customer and field expectations around issue response and represents the company independently. Ensures customer and MSFT internal stakeholders stay informed on the response and resolution status of customer issues.
• Communicates and influences internally to drive faster issue resolution.
• Identifies and builds strategic relationships with internal teams, partners, and
  communications with senior leadership to resolve issues that are complex in
  scope.

Process Improvement

• Surfaces feedback from the team and drives collaboration across functions to identify systematic issues and leads process breakdowns to ensure resolution/progress. Creates strategy for process improvements and leads project or workgroup to improve internal processes.
• Reviews postmortem executive summaries and identifies patterns across customer issues. Creates strategies to resolve reoccurring or highly sensitive issues in partnership with leadership.

Vendor Relationships

• Owns and leads relationships with outsource vendor to resolve issues and foster positive cultural and behavioral changes.

Other

• Embody our culture and value

Qualifications

Required/Minimum Qualifications

• 9+ years technology industry, customer service, or related experience
• OR Bachelor's Degree in technology, business, or related field AND 6+ years technology industry, customer service, or related experience
• OR Master's Degree in technology, business, or related field AND 4+ years technology industry, customer service, or related experience
• OR equivalent experience.

Additional or Preferred Qualifications

• 12+ years technology industry, customer service, or related experience
• OR Bachelor's Degree in technology, business, or related field AND 9+ years technology industry, customer service, or related experience
• OR Master's Degree in technology, business, or related field AND 8+ years technology industry, customer service, or related experience
• OR equivalent experience.
• Project management experience.
• Experience working with Microsoft products and services.
• Cloud Technology Certification (Azure Fundamentals. M365 Fundamentals)

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

In this role, you will have an in-depth understanding of business processes, and define the use cases / user story for applications in Prudential Singapore. You will also develop acceptance criteria to provide assurance for quality of the applications releases. As part of this dynamic role, you will report to Lead Business Analyst, and work closely with business units and other IT teams to deliver leading edge digital capabilities for Prudential Singapore.

Job Description:

• Understand business processes and able to translate business requirements into precise, high quality user stories that are clear and concise and are easy to understand and implement by the development team.
• Conduct gap analysis of current business process to identify improvement opportunities.
• Solid consulting and business analysis experience, preferably exposed to digital transformation challenges.
• Design IT solutions together with relevant IT teams that will meet business requirements and timeline.
• Deliver IT solutions in accordance to relevant IT policies and procedures.
• Provide and share knowledge to other team members.
• Good understanding of Software Development Life Cycle (SDLC) processes.

Who we are looking for:

Competencies & Personal Traits

• Independent and works well across different functions.
• Strong analytical, problem-solving skills and delivery mindset, being experienced working in an agile delivery environment.
• Excellent verbal and written communication skills.
• Strong sense of drive and commitment to deliver on responsibilities.
• Works well in a dynamic environment.
• Ability and willingness to be hands-on.
• Self- motivated with a positive can-do attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Demonstrated ability to understand and discuss technical solutions.

Working Experience

• 2-8 years in delivering IT applications.
• Experience in Agile software development.

Education

• Bachelor degree

Language

• Fluent written and spoken English

JOB SCOPE:

Job Responsibilities:

• Provide domain expertise & focus in payment/securities domain.
• Propose alternative solutions and technologies to improve and bring about high-quality system solutions.
• Ensure that the resulting IT solution meets the needs of the defined business requirements.
• Plan and lead requirement gathering and design.
• Clarify requirement and manage scope against baseline.
• Participate in developing and reviewing Functional Specifications/Use Cases
• Participate in developing test plan, reviewing Test Specifications and test results.
• Lead testing team to conduct test plan and when required, conduct the testing together with team.
• Provide domain/functional guidance to software engineers in delivering in accordance to requirement
• Lead and co-ordinate various testing phases, managing internal and external stakeholders.

Experience:

• Bachelor’s degree in computer science, Information Systems, or a related field.
• Hands-on experience in implementing (from start to finish) at least one of the following transaction processing platforms for multiple countries or markets (preferably ASEAN, AU, HK):
  o domestic payment system
  o cross border payment system
  o securities middle / back-office system (for post trade, settlement and custody)
• Hands-on experience in handling ISO 20022 message standards for payment (PACS), cash management (CAMT) and securities (SESE, SEEV, SEMT)
• Familiar with payment business lifecycles – from initiation, to clearin
• settlement, accounting and reporting (advice and statement.
• Familiar with government securities business lifecycles – from issuance, auction, allotment, settlement (primary and secondary markets), collateral management, repo, re-issuance, corporate actions, redemption (full or partial)
• Demonstratable traits in business analysis, problem solving and troubleshooting.
• Demonstratable track record in solutioning for transaction processing systems
• Articulate in thought process and oral/written communication
• Familiar with Software Development Life Cycle (SDLC)
• Ability to produce specifications for documentations and implementations.
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Ability to lead, develop and maintain respectful and trusting relationship.

The Company

Our client is a global consulting firm working with a global bank specialized in Wealth Management. We are looking for a Financial Crime Prevention – STR Testing Analyst with the ability to join as early as possible on an exciting 6 months project with potential of extension.

The Role

• Support the post-mortem review of STRs filed in the past.
• Identify and evaluate the effectiveness of controls designed to address FCP risks, provide practical, innovative, and value-added solutions to issues identified, and prepare reports of compliance testing findings for senior management.
• Develop and draft compliance testing reports summarizing design review and testing results and remediation efforts required by line management to address open issues.
• Help to develop applicable and appropriate compliance testing methods, processes, and templates to be used for specific compliance tests.

Your profile

• University degree or international equivalent, with a focus in a finance or internal audit related fields.
• 8 to 10 years of experience performing compliance testing and/or internal audit/program assessments either at a bank or a consulting/internal audit company to a bank, preferably Big 4 or similar.
• Familiar with the products of Wealth Management/Private Banking.
• Industry knowledge of relevant regulations, regulatory expectations, testing concepts and methods (e.g., sampling).
• Prior experience conducting AML related investigations.
• Well organized, especially in the areas of testing workpapers, documenting testing results and decision making, as these will be subject to review by internal audit and regulators.
• Good team player, and ability to work independently and confidently drive stakeholder discussions.
• Effective communication skills with all seniority levels, strong verbal and in writing skills.

Apply Today

Please send your resume, in WORD format only and quote reference number GO12880420, by clicking the apply button. Please note that only short-listed candidates will be contacted.

Robert Half International Pte Ltd. Co. Registration no.: 200612189E | EA Licence No.: 07C5595 | Gabriela De Brito Lopes Prestes Oxby EA Registration no.: 1989404

OUR IMPACT

Multi-Asset Solutions (MAS) is a multi-asset class investing group that sits within the Asset Management Division at Goldman Sachs. It designs and develops comprehensive investment management solutions customized to meet the investment objectives and relevant constraints of clients. These solutions bring together state-of-the-art techniques for multi-asset portfolio design and implementation and reflect proprietary research and analytics conducted by the MAS team. With investment professionals across the globe, MAS invests or advises on assets for some of the world’s leading corporations, sovereign wealth funds, pension plans, governments, financial institutions, endowments, foundations, and family offices.

YOUR IMPACT

We are seeking a member to join our Multi Asset Solutions (MAS) Lead Portfolio Management (LPM) team. As a member of the Lead Portfolio Management Team within MAS Partnership Portfolios channel, the person will have the responsibility for designing and constructing multi-asset class portfolios for large institutions particularly insurers, public pensions, sovereign wealth funds and government institutions. This role is client-facing and highly analytical, focusing on developing and communicating customized investment solutions and asset market views to clients.

Core responsibilities include:

• Portfolio design, construction and oversight of client portfolios involving areas such as strategic asset allocation, investment manager / vehicle selection and oversight, risk / performance management and evaluation
• Develop client relationships by understanding client investment needs and proposing appropriate portfolio solutions
• Communicate and develop materials for clients and prospects including investment-related analysis, client and prospect presentations and developing responses for client Request for Proposals (RFP)
• Work with distribution channels, senior portfolio managers and internal team to drive business opportunities
• Conduct and be involved in client training sessions to discuss portfolio construction, approach to asset allocation, markets and economy

SKILLS & EXPERIENCE WE'RE LOOKING FOR

• 2-4 years of investment or portfolio management experience, with a preference for cross-asset experience
• CFA charter holder preferred, or someone pursuing it
• Client-focused mentality with ability to communicate complex market ideas/strategies to clients of varying levels of sophistication in both large and small audiences
• Strong interest in the financial markets and a good investment sense/commercial instinct
• Highly organized individual able to manage multiple tasks in a fast-paced environment
• Intelligent, creative, and good problem-solving abilities
• A self-starter, should have ability to work independently as well as thrive in a team environment
• Detail oriented and meticulous, strong quantitative and analytical skills

JOB SCOPE:

Responsibilities

1. Provide domain expertise & focus in payment/securities domain.
2. Propose alternative solutions and technologies to improve and bring about high-quality system solutions
3. Ensure that the resulting IT solution meets the needs of the defined business requirements
4. Plan and lead requirement gathering and design
5. Clarify requirement and manage scope against baseline
6. Participate in developing and reviewing Functional Specifications/Use Cases
7. Participate in developing test plan, reviewing Test Specifications and test results
8. Lead testing team to conduct test plan and when required, conduct the testing together with team
9. Provide domain/functional guidance to software engineers in delivering in accordance to requirement
10. Lead and co-ordinate various testing phases, managing internal and external stakeholders.

Requirement

1. Hands-on experience in implementing (from start to finish) at least one of the following transaction processing platforms for multiple countries or markets (preferably ASEAN, AU, HK):
   • domestic payment system
   • cross border payment system
   • securities middle / back office system (for post trade, settlement and custody)
2. Hands-on experience in handling ISO 20022 message standards for payment (PACS), cash management (CAMT) and securities (SESE, SEEV, SEMT)
3. Familiar with payment business lifecycles – from initiation, to clearing, settlement, accounting and reporting (advice and statement)
4. Familiar with government securities business lifecycles – from issuance, auction, allotment, settlement (primary and secondary markets), collateral management, repo, re-issuance, corporate actions, redemption (full or partial)
5. Demonstratable traits in business analysis, problem solving and troubleshooting
6. Demonstratable track record in solutioning for transaction processing systems
7. Articulate in thought process and oral/written communication
8. Familiar with Software Development Life Cycle (SDLC)
9. Ability to produce specifications for documentations and implementations
10. Degree Holder
11. Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
12. Ability to lead, develop and maintain respectful and trusting relationship
13. Proficient in written and spoken English

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gR7_gzJP

• Opportunity to lead Business transformation
• Engagement with senior business stakeholders

About the company
Our Client is a market leader within their industry. They have a well-established presence of more than 50 years with a global footprint of more than 15 countries. With rapid expansion plan, they are now looking for a new SAP C4C / sap sales cloud / SAP Sales & Service Cloud, Hybris System Analyst / SAP Cloud for Customer Analyst to join their team.

About the job

Your responsibility involves:

• Engaging key business stakeholders (Sales and marketing team) which includes gathering requirements and translating them into solution design for the Cloud for Customer platform
• Performing the role as subject matter expert for Cloud for Customer with assistance of external vendors. This includes providing support for Cloud for Customer platform
• Leading Cloud for Customer project transformation/ implementation which includes, milestone planning, progress reporting and external vendor management.
• Exploiting new and emerging technologies technology and translate them into viable IT Digital implementation to increase productivity. This is done with the aim to improve top line (revenue/sales) for the company

Skills and experience required

As a successful applicant, you will have at least 5 years of experience in direct business stakeholder engagement / project management relating to CRM. At least 2 years of experience in sap sales cloud / Hybris / Cloud for Customer SAP C4C is required for this role.

Candidates with regional exposure will be of added advantage.

Whats on offer

This is an excellent opportunity to join a leading end user environment with opportunity to engage with senior business stakeholders across Asia. You will have the opportunity to lead business transformation through SAP Cloud technology.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gR7_gzJP (EA: 94C3609/ R1219669)

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Requirements

• Experience of derivative product characteristic, including structure of products, valuation/pricing information associate with the products
• Knowledge with vanilla product and derivatives and understand the general market practice
• Understand the basic concept of valuation/pricing approach of vanilla and derivatives
• Knowledge in market data
• Experience with scripting language, i.e. Python or Excel Macro
• Master in Financial Engineering, Quantitative Finance or CFA will be a great plus

Responsibilities

• Principle duties are collecting functional requirements from stakeholders, and able to document and explain the requirements to development and QA team
• Facilitate requirements workshops to engage the various stakeholders such as Front Office, Middle Office, Finance users to elicit and validate business requirements.
• Lead and manage issues during UAT/Sprints, and ensure all requirements have proper traceability.
• Leverage the subject matter experts in Technology & Operations in delivery of structured and well-thought through solutions.
• Become an effective “bridge” between business users and technology.
• Good team player with strong interpersonal skills.
• Respond promptly to issues raised, through good understanding of business, operational and technical considerations, and recommend sound solutions.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Must have)

At least 1-2 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF300 billion and operating from over 25 offices across 4 continents.

With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions.

“Rethink Everything” is our philosophy – it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients.

Your Role:

• Produce in-depth companies’ ESG qualitative analyses (multi-sector/region) & detailed reports based on data available through in-house databases and through company’s own disclosure.
• Review the positioning of companies in the sustainable regulatory framework with a bottom-up perspective. In particular, assess companies on “Do No Significant Harm” and “Minimum Safeguards” principles.
• Leverage on sustainability expertise to support stewardship team to engage companies on industry-specific challenges.
• Contribute to various research projects to improve our corporate and sovereign proprietary rating & reporting systems.
• Interact regularly with financial teams to provide extensive advice on ESG & sustainability issues.

Your Profile

• Bachelor’s or Master’s degree in sustainability-related fields, economics or finance.
• Excellent research and analytical skills with high attention to detail.
• Ability to break down complex concepts.
• Excellent understanding of industry-specific sustainability challenges and global trends
• Excellent understanding of sustainability landscape and data in the financial industry (ESG information, impact & risk metrics, SDGs, etc.).
• Previous experience in ESG research, corporate sustainability management or company engagement is a must.
• Capabilities in data management, processing and reporting (coding experience would be a plus).

Our Maison’s DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication.

Job Summary:

This position reports to and works closely with the APAC Trade Compliance Manager and the global compliance team, managing the day-to-day operations of trade compliance and logistics for the APAC region.

Scope:

Experience in maintaining and managing positive relationships with internal customers and external vendors and consultants is required. Excellent communication and interpersonal skills are required to communicate and interact across all functions and levels within the company.

Essential Functions:

• Reports to and partners with the APAC Trade Compliance Manager.
• collaborates with the APAC distribution and logistics teams to implement trade compliance policies.
• Work with approved freight forwarders and customs brokers to ensure exemplary compliance performance.
• Conducts internal training on trade customs compliance topics.
• Provides expertise advisory to the global compliance team for daily oversight of imports to ensure compliance with all rules and regulations and on-time delivery of products to customers.
• Develops and maintains KPI’s and quality scorecards relating to compliance as outlined in compliance manuals.
• Audits and under the Global Trade Compliance, approves international freight invoices.
• Works with the local and global RAQA personnel to obtain updated US Food & Drug Administration information for CooperVision, and with local regulatory authorities throughout APAC region to ensure accurate and timely filing of license/registration information upon import.
• Determine HS code/ECCN for items being export or imported by CooperVision, review export license.
• Partners with the global compliance team with ongoing projects.
• Collaborates with stakeholders in the APAC region in trade facilitation projects.
• Independently solve moderately complex issues with minimal supervision while escalating more complex issues to appropriate staff.
• Other duties and projects as assigned.

Knowledge, Skills and Abilities:

• Experience in importation of medical devices in the APAC region desired.
• Bilingual (Mandarin and English) is a plus.
• Must possess demonstrated administrative skills.
• Excellent verbal, written and interpersonal communication skills.
• Strong computer skills are required with expertise in MS Office Suite such as Outlook, Word, PowerPoint and Excel as well as other internet applications.
• Strong verbal/written communication skills are required.
• Must have the ability to prioritize and meet deadlines.

Experience:
A minimum of 2-4 years’ experience dealing with APAC customs and FDA is required.

Education:
Associate degree preferred.

Work Environment:
Hybrid, work from office environment.