Customer Support Executive

Job Responsibilities:

• Support service parts inventory management.
• Maintain balanced inventory consistent with service requirement and targets.
• Support inventory forecasting and ordering.
• Ensure timely parts stock-up for new models via recommendation from technical team.
• Update and maintain spare parts pricing.
• Process orders from parts distributors.
• Support technical team and service partners on spare parts related matters including processing of the spare parts warranty claims, provide weekly ETA update on spare parts shortage and etc.
• Process returned defective parts and main units.
• Monitor the Demo unit movement operation by Demo coordinator, ensure the Demo write off and disposal exercise is carried out quarterly and carry out stock check for demo units.

Job Requirements

• Diploma/degree in supply chain management, logistics, business, administration or related field.
• Preferable those with experience in parts management and forecasting especially in small item SKUs.
• Organized and meticulous in dealing with large data.

Responsibilities:

• Provide technical analysis and customer support on technical issues and change requirements
• Respond positively to change requirements and drive continual improvement of support practices
• Take ownership and drive effective closure to complex or escalated technical issues
• Responsible for designing and performing test scenarios for software usability
• Organise and plan project tasks and schedules
• Communicate project status to stakeholders and key project participants
• Manage users’ access rights in all environments upon request
• Manage case from internal and external users
• Troubleshoot and resolve issues with vendors
• Improve and enhance features as needed
• Liaise with event committee members for event requirements
• Assist in outline workflow diagram during requirement gathering
• Schedule Project meetings and record meeting minutes
• Any other administrative duties as assigned

Requirements:

• Diploma in Information Technology Computer Science or related disciplines, additional qualifications in Office Administration are advantageous
• Experience in office management software like MS Word and MS Excel
• Proven work experience as an Administrative Executive or similar role
• Excellent written, verbal communication skills, attention to detail and ability to multitask and prioritise
• Strong organisation skills with a problem-solving attitude

Please note that only shortlisted applicants will be contacted. Thank you.

COMPANY DESCRIPTION

Care Corner Singapore Ltd was founded in 1981, in a climate of changes in the early 1980s, as economic competition in the region intensified and the rift between the wealthy and the lower-income in particular the Chinese blue-collar workers, widened. Rev Tan Tien Ser and a group of passionate individuals believed that these marginalised people with lower income and little opportunities for a formal education could be helped to realise their potential and become more competent and fulfilled persons. Through a series of early outreach initiatives, Care Corner has evolved into an organisation offering a wide range of programmes and services delivered through various social service centres located island-wide. In a bid to stay relevant to the needs of the community, Care Corner has continuously strived to offer new and innovative programmes to support those in need and the less privileged.

RESPONSIBILITIES

Job Purpose

You will be part of the team to provide casework and counselling services for families, with the goal for families to achieve healthy family functioning, and to deliver divorce support programmes and services to families who are affected by divorce, with the goal for families and their children to achieve stability and self-reliance.

Job Roles and Responsibilities

Casework & Counselling

• Part of the Intake & Triage Team to conduct intake assessments for new intakesto identify needs, strengths, and risks and make necessary referrals for clients.
• Conduct counselling for individuals, couples and families who are experiencing stress due to marital and family-related issues.
• Conduct case management for clients and case conferences with stakeholders.

Support Programme & Workshops

• Plan, review and facilitate groupwork intervention for parents and children.
• Facilitate premarital and divorce related programmes and workshops to help equip couples and parents with knowledge that enhance relationships and skills to cope with life transitions.
• Facilitate and supervise visitation access of divorcing/ divorced parents with their children and ensuring that the session carries on smoothly and safely for both the parent and children.

Supervision

• Provide programme and practice/clinical supervision to junior Counsellor/Social Worker and interns/ Family Life Educators to ensure programme fidelity and quality service delivery.

Research & Practice

• Contribute to quality practice and professional matters in agency.
• Engage in research to evaluate activities and identify service gaps.
• Facilitate internal training for team / service point

Networking

• Support networking and advocacy sessions with partners and stakeholders

Job Requirements

• Master Degree in Counselling or Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)
• At least 5 years of relevant casework / counselling experience in counselling, social work, or related work involving family, parents and children, and have experience in conducting training and workshop
• Preferably accredited member of SASW or clinical member of SAC
• Will need to work half Saturday (Tues - Fri : 8.30 am - 6 pm and Sat : 1.30-6.30 pm)
• Comfortable in conflict management
• Able to work in multiple site but primarily based in East

Master Degree in Counselling OR Bachelor Degree in Social Work (preferably with a recognised certification in Counselling)

Thank you for your application. We regret that only shortlisted candidates will be notified.

Benefits:

• Basic up to $3000 (Salary will commensurate with experience & qualifications)
• 5 Days
• Central

Job Scope:

• Handle office documentations
• Handle of PO/DO/Invoices etc.
• Correspondence handling and email management
• File organization and data maintenance
• Phone call management and message handling
• Coordination of meetings and events
• General office tasks and support for the team or executive

Job Requirement:

• Admin / Customer service / sales support / SAP experience will have added advantage.
• Excellent Communication Skills

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

StaffKing Pte Ltd (20C0358) | Trance Teu (R1988522)

A Day in Your Life at MKS:

As a dynamic Senior Logistic Analyst, you will be responsible for Logistics and Shipping Management. In this role you will report to the Snr Manufacturing/Operations Manager.

You Will Make an Impact By:

• Monitor, coordinate and update SAP inventory stock record within the plant including external stock locations.
• Perform and coordinate SAP transaction for Stocks Transfer Orders (STO) and any system material movements to support company’s production orders, including the external production facilities.
• Coordinate, perform, rectify and verify every Weekly Cycle Counts reconciliation.
• Investigate any stock variances on-time due to stock discrepancies.
• Generate daily reports to monitor and rectify outstanding SAP transactions not perform on-time.
• Administer, maintain and update the logistics department’s Business Process Documents, Work Instructions, SOPs and Process Flow Charts.
• Administer and perform SAP transaction for RTV/RMA parts under Quality Notes (QN) process on-time basis.
• Arrange RTV/RMA with procurement and 3PL on defectives to ESI world wide’s repair vendor locations.
• Clearing and managing SAP DDs and parts list with 3PL.
• Perform SAP trouble-shootings such as reversal.
• Assist in updating internal and external audit reports.
• Generate daily and weekly reports under Logistics Department portfolios.
• Manage, execute and expedite all incoming & outgoing shipments to & from Singapore plant (SPO) to global destinations, including coordinating with 3PL on shipping matters.
• Co-ordinate with WIP, production and/or QM engineers/technicians for laser units received.
• Co-ordinate and expedite all trucking cargoes from Malaysia to Singapore plants, including ESI’s sub-contractors and vice versa.
• Assist and liaise with 3PL on Export Control permit declaration and shipping out Controlled parts thereafter.
• Support as back-ups for warehouse receiving functions including SAP GR process.
• Coordinate and provide Letter of Authorization (LOA) to ESI’s global shipment under courier services.
• Any other tasks assigned by management.

Skills You Bring: (Required Skills)

• Minimum Diploma level of any discipline.
• Well verse in SAP R/3 (MM Modules) with at least 3 years’ experience as an end-user in his/her last job.
• Ability to verify, rectify and trouble-shoot SAP discrepancies.
• Knowledge in inventory control management, probably MRP.
• Experience and knowledge in shipping coordination and documentation.
• Meticulous and passion on generate reports and write documents.
• Positive attitude and ability to communicate with co-workers, both verbal and written.
• Experience in using MS Words, Excel, Pivot table and Power Points.
• Willing to learn.

Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.
• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.
• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.
• Ensure the team meets KPIs and adheres to project timelines.
• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.
• Set growth targets and encourage personal development plans for team members.
• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.
• Demonstrate emotional intelligence in navigating team dynamics and conflicts.
• Promote work-life balance to prevent burnout while ensuring productivity.
• Ensure smooth training operations and effective team management.
• Connect team expectations with overall mission/goals through transparent communication.
• Build relationships across functions and represent the training team to senior partners.
• Support team members with coaching, mentoring, and assistance as needed.

Qualifications

You are/have:

• A Singaporean/Permanent Resident of Singapore (Please note that we are unable to sponsor visas for this role)
• Learning & Development experience, related L&D certifications, and experience with learning methodologies/strategies/techniques
• Ability to utilise and analyse data to craft compelling stories to influence stakeholders
• Ability to align strategy regionally and globally, and ensure scalability in training programs
• Excellent verbal & written English, and Communication Skills; proactive and outspoken with the ability to work well across all levels of the business
• Strong problem solving skills and analytical mindset, solving problems through available data, observations, and root cause analysis
• Strong presentation skills, with the ability to convey information and ideas through a variety of mediums in an engaging and concise manner
• A process-oriented ownership mindset and project management skills
• Experience working with tools such as Google Suites, Confluence, Jira, or learning/content management systems (LMS/CMS) is a plus
• Any additional language capabilities is a plus

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

MINIMUM EDUCATION DIPLOMA IN IT AND ONE EXPERIENCE.

DRIVING LICENCE A MUST.

GOOD INTERPERSONAL SKILL.

ABLE TO WRITE AND COMMUNICATE EFFECTIVELY IN ENGLISH.

RESPONSIBILITIES - TO ASSIST IN IT RELATED OPERATIONS. AND MUST BE ABLE TO MULTI TASK EFFECTIVELY. OTHER DUTIES AS ASSIGNED BY OPERATIONS MANAGER

Job Description:

As an IT Support Specialist, you will be responsible for ensuring the smooth operation of our office computers, providing technical support when needed, and assisting with website and e-commerce management. You will also contribute to the ongoing development of our e-commerce listings and may be required to handle SEO optimization tasks to improve online visibility.

Key Responsibilities:

• Provide technical support for office computers, including troubleshooting hardware and software issues.
• Manage and maintain the company’s WordPress website, ensuring it is secure, up-to-date, and optimized for performance.
• Oversee and update product listings on Shopee, Lazada, and Carousell, ensuring accuracy and compliance with platform guidelines.
• Assist with basic SEO management to optimize website content for search engines.
• Ensure the seamless integration of e-commerce listings with the company website.
• Collaborate with the sales and marketing teams to implement changes or updates as needed.
• Assist with IT infrastructure projects, such as software upgrades or setting up new devices.

Requirements:

• Proven experience in IT support or a similar role.
• Strong knowledge of WordPress and website management.
• Familiarity with e-commerce platforms such as Shopee, Lazada, and Carousell.
• Basic understanding of SEO principles and tools.
• Excellent troubleshooting skills and the ability to work independently.
• Strong organizational and multitasking abilities.
• Basic knowledge of web security best practices.

Preferred Qualifications:

• Experience with e-commerce SEO strategies.
• Experience in managing online stores or product listings.
• Familiarity with WooCommerce or other e-commerce plugins for WordPress.

Job Description:
The tier-3 support engineer will be supporting web browsers technologies in Windows 10 and 11 operating systems.

Area of responsibility:
• Key point of contact in Asia for tier-3 browser related support for incident and service request.
• Work with Lines of Business / Program Managers / Application Owners and stakeholders to ensure that web applications are functional on preferred browsers.
• Create and update baseline settings documentation for all browsers across all platforms.
• Maintain Intune CSP and related policy configuration.
• Manage support tickets in ServiceNow platform, including incident, service request, change and problem.
• Create and maintain Knowledge Base articles for the web browsers topics.
• Create and update baseline documentation for all browsers across all platforms.
• Collaborate with Packaging Team for deployment of browser frontend technologies.
• Troubleshoot complex issues with vendors.

Technical requirements:
• Good understanding of web browser technologies (MS Edge, Chrome, Safari, etc) on Windows, MacOS and Linux operating systems.
• Good knowledge of Microsoft Endpoint Manager (MEM) with focus on Intune, including basic knowledge of Autopilot process.
• Good knowledge in MEM Windows applications fundamentals.
• Good knowledge in Microsoft registry.
• Good knowledge in Microsoft Entra and Azure Active Directory fundamentals.
• Intermediate scripting skills in Microsoft PowerShell.

Pre-requisites:
Experience Level: L3

Skillset:
· Minimum 8 years of IT support experience with at least 2 years' experience in tier-3 browser support.
· Good business writing skills in documentation drafting.
· Well versed in MEM, Intune policy and GPO configuration for browser related configuration including CSP integration with third party browsers.
· Skilled in researching for solutions, understanding and implementing steps documented in Microsoft or third-party browser publishers’ KB articles and guides.
· An independent and dependable team player.

Education:
· Bachelor's degree in computer science / information technology / engineering or similar
· Certification in related technologies, such as Microsoft 365 Certified Endpoint Administrator, is desired.

Location: West
Salary: $2,100 - $2,400
Working Hours: Rotating shifts - 7am-3pm, 3pm-11pm, 11pm-7am

(including weekends and public holidays)

Job Responsibilities:

• Handle inbound and outbound customer calls related to vehicle breakdowns.
• Accurately take and enter job orders into the GPS/CAD system.
• Assign jobs and monitor job status to ensure timely service delivery.
• Liaise with contractors as needed for job completion.
• Address customer complaints professionally and escalate when necessary.
• Perform credit card transactions when required.
• Undertake ad-hoc tasks as assigned.

Job Requirements:

• Minimum of 'N' Level qualifications.
• Preferably 1 to 2 years of experience in customer service.
• Strong computer skills and communication abilities are an advantage.
• Service-oriented team player with a positive attitude.
• Able to work on rotating shifts, including weekends and public holidays.
• Graduates with a willingness to learn are welcome to apply.

If you are passionate about delivering excellent customer service and can commit to a dynamic work environment, we encourage you to apply!

Job Description & Requirements

Senior Techno functional business analyst with atleast 15 year’s experience

Bachelor’s degree with a minimum of 10+ years of experience in Temenos T24 Software technical consultancy, expert Services, and ideally in a banking environment.

- Experience and proven track record in the end-to-end implementation of T24 Core Banking transformation or Wealth Suite projects with hands-on T24 Architecture design will be highly preferred.

- Techno functional consultants with both technical experience and Product experts with in-depth knowledge of the below T24 modules are highly preferred.

- Securities and Corporate Actions, Derivatives (DX), - Structured Products (SY), and - Treasury Modules (MM, FX,and Swaps)

- Financial Accounting and GL reporting with hands-on experience in preparation of Accounting Schemas, Chart of Accounts, analysing GL mismatches and corrections will be highly preferred - Experience in Planning and Execution of multiple T24 upgrades, TAFC to TAFJ Migration, and Performance tuning projects will be an added advantage.

- Hands-on experience in Integration framework, IRIS and Design Frameworks are highly preferred

- Technical knowledge: INFOBASIC, T24 JAVA API coding, JAVA, ORACLE 10 (or above) operating systems, knowledge, and familiarity with the functionality of UNIX, AS400, and NT, particularly disc structures.

- Exposure To Wealth Suite Integration (T24 - TAP Integration TTI and TDS Integration). - 9. Other: Analytical, organized, team player and able to work in a multicultural environment, excellent presentation skills

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Government Solutions Business Unit is looking for a Business Analyst

Internal Code: A24105

This is a one-year contract role.

What will you do?

As a Business Analyst, you will serve as a vital bridge between external stakeholders and internal teams, ensuring seamless communication and alignment between business needs and technology solutions.

Your role involves understanding and analysing business requirements, translating them into functional specifications, and facilitating the successful implementation of solutions that meet both external and internal expectations.

Requirement Gathering and Analysis:

• Collaborate with stakeholders to elicit, document, and prioritize business requirements.
• Conduct interviews, surveys, and workshops to gather detailed information about business processes and needs.
• Analyse and translate business requirements into functional specifications and user stories.

Solution Design and Implementation:

• Work with Design & Technical teams to design and validate solutions that meet business requirements.
• Participate in testing and quality assurance activities to ensure that solutions are delivered as intended.
• Support the implementation of new systems and processes, including user training and change management.

Project Management Support:

• Assist in project planning, tracking, and reporting activities, ensuring alignment between external expectations and internal capabilities.
• Facilitate communication between stakeholders, project managers, and development teams.
• Monitor project progress and address any issues or risks that may arise.

Data Analysis and Reporting:

• Analyse data to identify trends, issues, and opportunities for process improvements.
• Develop and deliver reports and presentations that provide actionable insights for decision-making.
• Create and maintain documentation of business processes, systems, and workflows.

Continuous Improvement:

• Identify and recommend opportunities for process improvements that benefit both external stakeholders and internal operations.
• Stay updated with industry trends and best practices to ensure that solutions are innovative and competitive.

What are we looking for?

• Good understanding of IT systems, databases, and software development processes.
• Development experience or knowledge of programming languages and concepts.
• Experience with software and tools used for business analysis and documentation.
• Strong analytical and problem-solving skills with the ability to think critically and strategically.
• Advanced proficiency in Excel, including experience with complex formulas, pivot tables, and data visualization.
• Excellent communication and interpersonal skills, with a proven ability to facilitate collaboration between external and internal parties.
• Proficiency in business analysis tools and techniques (e.g., UML, BPMN, wireframing).
• Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall) is desirable.
• Diploma/bachelor’s degree in computer science, Information Technology or related field.
• CBAP or PMI-BA is a plus.

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 3 years experiences in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities
1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies
• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint

Activate Interactive Pte Ltd (“Activate”) is a leading technology consultancy headquartered in Singapore with a presence in Malaysia and Indonesia. Our clients are empowered with quality, cost-effective, and impactful end-to-end application development, like mobile and web applications, and cloud technology that remove technology roadblocks and increase their business efficiency.

We believe in positively impacting the lives of people around us and the environment we live in through the use of technology. Hence, we are committed to providing a conducive environment for all employees to realise their full potential, who in turn have the opportunity to continuously drive innovation.

We are searching for our next team members to join our growing team.

If you love the idea of being part of a growing company with exciting prospects in mobile and web technologies that create positive impact on people’s lives, then we would love to hear from you.

Co-Development Business Unit is looking for a Business Analyst

Internal Code: A24091

What will you do?

• The IT Application BA shall be involved in strategizing and implementation of the project and initiatives involving the requirement study, procurement, testing, management, implementation, and maintenance support of applications.
• You will be working in a Healthcare Domain Project.

What are we looking for?

• Minimum of 5 years of IT Application BA experience
• Practical experience with Agile Methodologies, tools and delivery.
• Recent experience in implementing any product/project (mobile apps and/or website)
• Good understanding of Cloud Technologies and have attended the related fundamental Cloud Technology trainings
• Experience in Vendor and Contract Management, Change Management/Service Request Management, Problem/Incident Management will be an added advantage
• Solid experience in managing projects
• Experience in supporting Government Projects
• Experience in supporting/implementing projects with databases ie Oracle and/or Postgres Database, middleware: weblogic or JBoss or Tomcat as well as exposure in automated software testing
• Strong analytic, conceptualization and problem solving skillsets
• Strong communication skills, both oral and written and able to pitch to engage stakeholders
• Relevant healthcare domain knowledge will be an added advantage
• Experience in supporting applications operations will be an added advantage

What do we offer?

• Fun working environment
• Employee Wellness Program

Does it sound like something you are interested in exploring further? Please be in touch with our team for an initial chat at [email protected]

Activate Interactive Singapore is an equal opportunity employer. Employment decisions will be based on merit, qualifications and abilities. Activate Interactive Pte Ltd does not discriminate in employment opportunities or practices on the basis of race, colour, religion, sex, sexuality, national origin, age, disability, marital status or any other characteristics protected by law.

Protecting your privacy and the security of your data are longstanding top priorities for Activate Interactive Pte Ltd.

Your personal data will be processed for the purposes of managing Activate Interactive Pte Ltd’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results, and as is otherwise needed in the recruitment and hiring processes.

Please consult our Privacy Notice (https://www.activate.sg/privacy-policy) to know more about how we collect, use, and transfer the personal data of our candidates. Here you can find how you can request for access, correction and/or withdrawal of your Personal Data.

We are representing our IT Solutions provider client in seeking an experienced Business Analyst. The successful candidate will be responsible for delivering IT solutions and supporting projects across various domains, including mobile apps and websites, with a focus on cloud technologies and database management.

Business Analyst

Responsibilities

• Lead IT application projects, with practical experience in Agile methodologies, tools, and delivery.
• Implement and support projects, specifically in mobile apps or websites.
• Apply knowledge of cloud technologies, supported by fundamental cloud technology training.
• Manage vendors, contracts, change requests, and incidents/problems, ensuring seamless project execution.
• Collaborate with stakeholders, pitching ideas and engaging effectively in both written and oral communication.
• Manage databases such as Oracle or Postgres, middleware (WebLogic, JBoss, Tomcat), and integrate automated software testing into project workflows.
• Support government projects with in-depth understanding of their requirements and processes.
• Contribute to application operations, ensuring smooth support and maintenance of IT systems.

Requirements

• Minimum 5 years of IT Application Business Analyst experience.
• Strong understanding of Agile methodologies and delivery processes.
• Familiarity with cloud technologies and completion of relevant training.
• Proven experience in Vendor/Contract Management, Change Management, and Incident Management.
• Experience in supporting projects involving Oracle, Postgres databases, middleware (WebLogic, JBoss, Tomcat), and automated testing.
• Strong analytical, conceptualization, and problem-solving skills.
• Effective communication skills, able to engage with and present to stakeholders.
• Experience in supporting government projects or healthcare domain knowledge will be an added advantage.

Interested applicants, kindly forward a copy of your updated resume in WORD document to [email protected] stating your current and expected remuneration together with notice period required by current employer.

EA License No: 12C6254 | EA Personnel Registration No: R1879665

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Functional Business Analyst.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Key responsibilities

1. Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification.
2. Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling.
3. Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
4. Review requirements to ensure alignment to design principles and information architecture.
5. Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
6. Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
7. Review solution proposal from Tech team and provide effective challenge and counter proposal
8. Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
9. Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
10. Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities
11. Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness
12. Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
13. Participate in various workshops from BU initiatives
14. Perform other duties and responsibilities, as assigned

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Functional Business Analyst.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Key responsibilities

1. Contribute to projects / initiatives, starting from Requirements Gathering, Design, Solutioning, Functional Specs review to User Acceptance Testing and Live Verification.
2. Must have good working hands-on experience in data querying (SQL and such) and handling of data schemas and data wrangling.
3. Works in close collaboration with various Workstreams, UX Designer and Tech counterparts to elicit business requirements, supports the design and conceptualization of new requirements and visualisation, analyse all possible scenarios, and articulates impacts and risks, as identified, ensure consistent use and implementation of processes.
4. Review requirements to ensure alignment to design principles and information architecture.
5. Attend to user stories/requirements and work with Tech partners on solutioning and implementation based on prioritisation.
6. Join regular scrum meetings and user stories grooming sessions to ensure that enhancements are delivered accordance to business requirements/solutions and is within budget and timelines.
7. Review solution proposal from Tech team and provide effective challenge and counter proposal
8. Evaluate existing BAU process and identify areas that need improvement and propose options as solutions
9. Familiarity with Risk data and good knowledge of data discovery and lineage between data tables in ADA will be a plus
10. Maintain robust communication among all the stakeholders to ensure proper coordination and delivery of tasks and activities
11. Maintains all required documentation related to data flow, the design and process changes to a high standard for audit readiness
12. Adept at juggling between tight timelines, limited resources, and multiple deliverables. Able to anticipate needs and problems to ensure successful and timely delivery of projects and initiatives
13. Participate in various workshops from BU initiatives
14. Perform other duties and responsibilities, as assigned

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

The IT Business Analyst at Lifelong Learning Institute (LLI) will support and enhance LLI’s IT systems by collaborating with vendors and internal stakeholders to identify business needs, design system improvements, and ensure smooth project delivery.

The role focuses on managing the intranet system, improving procurement processes, and facilitating system automation to optimise LLI’s operations.

Responsibilities

Business Analysis & Solution Design

• Collaborate with vendors and business users to manage and maintain the LLI intranet system
• Analyse and document business requirements, specifically for procurement processes, and translate them into system design specifications
• Work closely with the procurement team to identify system improvements and automation opportunities to streamline operations
• Collaborate with internal stakeholders to understand their requirements and develop detailed documentation to support system improvements
• Analyse current business processes, identify inefficiencies, and recommend enhancements for greater efficiency and system optimisation
• Collaborate with IT teams to design technical solutions that align with LLI’s business objectives

Project Management

• Assist in project planning and tracking, ensuring milestones are met, and projects are delivered on time and within scope
• Monitor progress to ensure alignment with business goals and manage any risks or roadblocks that arise during the project lifecycle
• Develop and execute test cases to ensure that the solutions implemented meet business requirements
• Prepare training materials and support users post-implementation to ensure smooth system adoption

Vendor Management

• Manage relationships with external vendors, ensuring service delivery aligns with business requirements and project timelines
• Work closely with vendors to ensure system performance, upgrades, and issue resolution are handled promptly and efficiently

Requirements

• A bachelor’s degree in IT, Computer Science, Business, or a related field. Agile or PMI-PBA certifications are a plus
• 2-4 years of experience as an IT Business Analyst or in a similar role, with hands-on experience in both Agile and Waterfall methodologies
• Experience working with a System Integrator (SI) or IT services company, with strong vendor management skills
• Familiarity with software development lifecycle (SDLC), ITIL frameworks, and basic networking
• Proficiency in the Microsoft ecosystem (M365, MS Intune, MS Purview) and experience with Windows systems
• Familiarity with SharePoint portal user permissions and content management is an advantage
• Understanding of procurement processes and ERP systems is a plus
• Strong communication, analytical, and problem-solving skills with excellent attention to detail
• Understanding of industry regulations such as GDPR, PDPA and ISO 27001 is preferred

Candidates without the required qualification but with relevant experience are welcome to apply

Successful candidates will be offered a 2-year contract in the first instance and may be considered for an extension or be placed on a permanent tenure

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Generating sign ins for new hires during the onboarding process
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analysing data to diagnose problems with computer systems
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed
• Enable faster and smarter business processes and employee productivity
• Serve as the subject-matter expert supporting Mac OS X, Windows, and widely used software and applications, such as Microsoft, Adobe, and Google Workspace
• Train employees in using software and hardware, and provide technical support when needed

Job Overview:

We are seeking a detail-oriented and computer-savvy Procurement Executive to join our team. The successful candidate will play a critical role in managing procurement tasks, including communicating with suppliers, handling orders, and managing logistics for our lighting products. The ideal candidate should have strong language skills in both English and Mandarin, with an ability to effectively collaborate across cultures.

Key Responsibilities:

• Communicate with suppliers in Europe and China to make purchases and negotiate terms.

• Review and verify proforma invoices to ensure accuracy and compliance with company guidelines.

• Coordinate with the sales team to provide product information and clarifications on orders.

• Obtain shipping quotes and coordinate shipping arrangements for orders.

• Track and follow up on shipments to ensure timely delivery and resolve any logistics issues.

• Assist in maintaining an organized and up-to-date record of all orders, invoices, and shipping details.

• Collaborate with the logistics and sales teams to support product inventory management.

Qualifications and Skills:

• Strong command of both English and Mandarin (written and verbal).

• Proficient in using computers, including MS Office.

• Excellent attention to detail and organizational skills.

• Strong communication and negotiation skills.

• Ability to manage multiple tasks and deadlines efficiently.

• Prior experience in procurement, purchasing, or logistics (preferred but not required).

Job Description:

Tetsuyu Healthcare Holdings is seeking a motivated and customer-centric Software System Customer Support Executive (CSE) to join our team. This role focuses on providing high-quality customer support for our care management solutions, including CARES, CARES4CAREGIVERS, CARES4WOUNDS, and CARES4ME. The ideal candidate will work closely with clients, technical teams, and support resources to ensure efficient and effective resolution of software-related queries.

Key Responsibilities:

• Client Support & Issue Resolution:
  • Respond to customer queries and concerns regarding Tetsuyu’s software solutions through various channels (email, phone, chat).
  • Utilize the system support chatbot to provide accurate answers to client questions.
  • Investigate and troubleshoot client-reported issues and escalate to the development team when necessary.
  • Ensure timely responses and follow-up on customer queries until resolution.
• Collaboration with Development Team:
  • Liaise with the development team to prioritize and resolve issues based on severity and impact.
  • Communicate detailed information on bug fixes, patches, and software releases to clients.
• System Knowledge Database Management:
  • Perform periodic updates to the system support knowledge base, ensuring that all information is accurate and current.
  • Collaborate with the development team to ensure that updated manuals, troubleshooting guides, and feature documentation are available for both internal and external use.
• Software Releases and Patches:
  • Notify clients regarding regular and ad-hoc software updates, including new feature releases, patches, and bug fixes.
  • Ensure proper communication of any known issues and workarounds to clients as part of the release process.
• Customer Training:
  • Provide training to customers on how to use new features or modules introduced in CARES, CARES4CAREGIVERS, CARES4WOUNDS, and CARES4ME.
  • Update and maintain user manuals, training materials, and documentation as needed.

Requirements:

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Healthcare IT, or a related field.
• 1 to 2 years experience in customer support or help desk role, preferably with software systems. Fresh grads with potential will also be considered.
• Understanding of healthcare-related software is an advantage.
• Excellent communication skills with the ability to translate technical information into user-friendly language.
• Problem-solving mindset with strong analytical skills to investigate and resolve technical issues.
• Ability to work collaboratively with cross-functional teams, including developers and product managers.
• Proficient with customer support tools, software ticketing systems, and chatbots.

Preferred Skills:

• Experience with healthcare management systems or care-related software products.
• Prior experience or interest in working with chatbots or AI-driven customer support tools.
• Exposure to software development life cycle (SDLC) and bug tracking systems.

Why Join Us?

• Be part of a team working to transform care management with cutting-edge technology.
• Gain exposure to various facets of healthcare software support and development.
• Opportunities for professional growth and development in a fast-paced and dynamic environment.

If you're passionate about customer support and healthcare technology, we'd love to hear from you! Apply now to join Tetsuyu and make a meaningful impact on the lives of caregivers and healthcare providers through innovative software solutions.

Responsibilities:

• Assisting in establishing the processes and workflow for launching of new funds (or any other asset management products) and monitoring the existing products.
• Analyse current market trends and identify opportunities for new products development as well as investment.
• Address any operational, legal, compliance or risks issues and ensure all compliance to rules and regulations.
• Negotiating and reviewing of legal documents and agreements relating to the asset management business.
• Participate in the development and monitoring clients’ portfolio.
• Assisting in asset management new product implementation and approval process.
• Filing and keeping systematic records for all relevant processes.
• Assisting the Fund Manager in preparation of investment meeting, report writing and any tasks relating to fund management activities.
• Perform the Department’s BAU and day-to-day operations as required.
• Perform ad hoc tasks / projects as assigned by the Department Head from time to time.

Requirements:

Education & Qualifications:

• Bachelor’s degree in Finance, Economics, Accounting, or a related field. A Master’s degree or CFA qualification is a plus.
• Strong understanding of financial markets, investment principles, and accounting.

Experience:

• 1-3 years of experience in an investment role, financial analysis, or similar environment (e.g., asset management, private equity, banking).
• Familiarity with equity and fixed income markets, Exchanged Traded Fund, financial instruments, and investment management strategies.

Technical Skills:

• Strong knowledge of financial modeling, valuation techniques, and financial statement analysis.
• Proficiency with financial tools such as Bloomberg, FactSet, Thomson Reuters, and
• Excel (VBA skills are an advantage).
• Experience in using financial databases and analytics platforms.

Key Competencies:

• Analytical Thinking: Ability to process large amounts of data and translate it into actionable investment insights.
• Attention to Detail: A meticulous approach to data gathering and analysis, ensuring accuracy in reports and recommendations.
• Communication Skills: Strong verbal and written communication skills to present complex data clearly and concisely to internal and external stakeholders.
• Problem-Solving: Adept at identifying investment challenges and finding strategic solutions.
• Teamwork: Ability to work collaboratively with different teams and share insights to support broader business goals.

Personal Attributes:

• Self-Starter: Capable of working independently and managing time efficiently.
• Passion for Markets: Keen interest in financial markets, macroeconomic trends, and emerging investment opportunities.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities.
• Ethical Standards: High integrity and adherence to ethical guidelines in handling sensitive financial information.

Application Support Engineer

Requirements

Support Analyst

. Responding to customer queries

. Investigate issues and do Root Cause Analysis

. Regular maintenance activities

. Change requests

. Vendor Management for 3rd party applications

- good banking application support experience with Linux, Windows, AIX, MQ, MSSQL, Maria DB, Jboss ,CD ,Tivoli. ISCD hardening, NVA

Wise’s audiovisual team ensures that all the AV equipment is ready for events and meetings in our offices across the world. The team makes sure that the events run in a smooth and orderly manner from the technical perspective. While the day to day duties vary slightly based on the situation, the AV technician is responsible for supporting cross office events and web conferencing meetings.

What you’ll do:

• Run the technical production of cross-company events of varying complexity, size, and locations in collaboration with our established AV partners
• Deliver the best AV experiences for in-room and remote participants using Zoom, Vimeo and various other hardware that we use in our offices (Logitech, Neat, etc)
• Maintain and upgrade AV solutions in our offices while working together with Wise’s Workplace team to keep the AV systems up-to-date and automated where necessary and possible (office refurbishments and new offices)
• Create, maintain, and update the runbooks that document the usage of our event spaces and meeting rooms
• Develop and maintain standards and ensure all deployed AV solutions are raised to those standards
• Lead the knowledge/skill growth with the wider Support units to offload operational workload as much as possible
• Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings
• Deal with support related service requests and incidents for the supported technologies and infrastructure together with other IT support teams

About you:

• Are a Singaporean Citizen/Permanent Resident of Singapore (please note that we are unable to sponsor visas for this role)
• A Bachelor's degree in related technical studies, or equivalent work experience
• At least 3+ years of experience of running corporate events either in an events space or other fast paced setting (ideally in-house). Experiences with stage setup, maintenance and troubleshooting, running live shows, and the ability to wear multiple hats at once (such as camera op, vision mixer, technician and direct support to presenters and other staff members) is strongly preferred
• At least 2+ years of professional experience and expertise in an IT support role focused on video conferencing and AV solutions and troubleshooting
• User centric mindset where customers’ needs come first
• A combination of experience in any of the following fields or others related: sound and video engineering, streaming, AV integration, events manager, video editing.
• A good understanding of Zoom and other cloud based conferencing services
• A good understanding of Google Workplace
• Strong analytical, and hands-on problem-solving and troubleshooting skills and ability to manage complex or escalated support issues
• Creative approach to doing things out of the box while also learning and adapting to new technologies
• Familiarity with other AV platforms and solutions and good understanding of trends in AV space
• Ability to travel around the world to other Wise offices and relevant events

Nice to haves:

• Basic IT skills such as remote device management, security and password management, cloud storage, documentation and ticketing systems (JIRA).
• CTS (Certified Technology Specialist) Certification
• Some experience with internal IT help desk and/or customer support related work
• Some knowledge of Q-Sys programming for audiovisual event spaces