Responsibilities:

• Assisting the team in administrative works including but not limited policy issuance via insurer’s portal, checking and follow-up of policies
• Liaise with Insurers to obtain the most favorable coverage on client’s behalf.
• Collate documents and information relating to claims
• Handle and manage renewal business
• Ability in handling clients and communicating with underwriters
• Any other tasks assigned by HOD

Requirements:

• At least 2 years of experience in administration positions
• Minimum Diploma in Business Administration or equivalent
• BCP, PGI, ComGI and HI certifications will be an added advantage

Interested applicant, kindly send your detailed resume to [email protected]

CEI no.: Jerlin Aw Bi Zhi (R1218675)

Recruit Express Pte Ltd

EA Licence no.: 99C4599

Responsibilities

• Responsible for attending the customer complaints and develop resolution
• Responsible in planning and coordinating with the Production on non-conformance product screening as well as conducting containment measures and minimizes DMR issued by customers
• Responsible for providing engineering support to Internal Departments related to quality and technical issues

Requirements

• Min Degree in Mechanical Engineering or its equivalent
• Min 1 years of working experience in process or fixture designs

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

Exchange Traded Derivatives (ETD) Operations Transformation and Change Analyst

Contract until 31 Dec 2024 (extendable)

Responsibilities:

• Work with BAU teams to identify and agree user requirements for strategic Cleared Derivatives architecture solutions

• Work with BAU teams to understand impact of Regulatory change and inform design of strategic solutions for implementation

• For funded projects track UAT status including schedules, resourcing, environments, scripts, and results reporting

• Produce high quality program reporting, including capture and maintaining projects in Bank of America program management tool. Present program status in existing governance routines.

• Provide ad hoc support across Change book of work

Core Skills:

• Experience of having worked on a change initiative with strategic deliverables required

• Confident communicator who can convey complex messages to a wide audience and is adept at negotiating and navigating at all levels across an organization

• Instance credibility across ETD Experience of Exchange Traded Derivatives Execution or Clearing Operations, or previously worked in a supporting BAU process

• Experience of using an Exchange Traded Derivatives clearing platform beneficial but not essential

• Experience in driving process forward independently whilst seeking steer and guidance as and when necessary

• Candidate should be intellectually curious and understand what drives processes

How to Apply:

Interested applicants, please email your resume to [email protected]

Clara Crystal Lim Tyn Wei

CEI No: R23117784

Recruit Express Pte Ltd

EA Licence No: 99C4599

Responsibilities :

• Responsible for performing daily SAP helpdesk support, trouble-shooting on SAP reports and EDI/B2B issues for local & regional operations.
• Responsible for all SAP ABAP development, EDI and B2B-BizTalk development and enhancement.
• Perform SAP Helpdesk support, trouble-shooting and debugging.
• Perform SAP ABAP development changes.
• Perform SAP Sap script / Smart forms changes.
• Perform SAP EDI / B2B – BizTalk support and development changes.

Requirements :

• Degree in Computer Science, Information Systems or equivalent, with 3-5 years’ relevant experience.
• Prior experience in SAP Abap reports using ALV, dialog programming, BDC, Layout sets, LSMW and Data dictionary.
• Experience in User Exits, Enhancement points, BADIs and BAPI is a must.
• Experience in EDI / ALE and work flow and any middleware and B2B applications.
• Professional SAP Certification will be advantageous
• Any prior experience working with EDI / ALE and work flow and any middleware and B2B applications.

Responsibilities:

• Provide first level technical support, troubleshooting for desktop hardware, software & network incidents and service requests.

• Adhere to ITIL processes for incident management, problem management, and change management.

• Record, categorize, prioritize, and escalate incidents and service requests following established procedures.

• Perform remote and on-site troubleshooting of desktop systems, printers, peripherals, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, software applications, and patches/updates.

• Provide support to end-users via a service counter, addressing walk-in inquiries, issues, and requests promptly and professionally.

• Ensure compliance with IT policies, standards, and security protocols.

• Collaborate with cross-functional teams to resolve complex technical issues and escalate problems, as necessary.

• Contribute to knowledge base articles and documentation for efficient problem resolution and user self-help.

• Assist in maintaining inventory and asset management records for desktop equipment and software licenses.

• Provide training/support on desktop usage, best practices & IT service requests.

Requirements:

• Certifications in ITIL Foundation Certification, CompTIA A+, or Microsoft
• Certified Desktop Support Technician (MCDST) are a plus.
• 2 years of experience in L1 desktop support role
• Understanding of ITIL framework and processes, particularly incident management, problem management, and change management.
• Proficiency in diagnosing and resolving desktop hardware, software
• Experience support to end-users at a service counter or in-person setting.
• Familiar with Windows and macOS, Microsoft Office Suite
• Strong knowledge of TCP/IP, DNS, DHCP, and network protocols.

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

EA License Number: 19C9998

Workstone Pte Ltd

Job Summary

Assist in the management and analytics work of Compensation programs in the Corporate C&B team within Venture group of entities.

Responsibilities :

As an Analyst / Senior Analyst, the incumbent is to manage end to end transactional and analytical aspects of compensation matters. The major duties as below but not limited to:

• Assist in managing the annual salary review cycle from benchmarking to analysis and creation of salary ranges and structures within the Venture group of entities.
• Participate in survey data analysis or gathering with local HR on annual market survey data submission.
• To partner with local HR in developing compensation solutions to support the people strategies of the Company
• To manage job evaluation and market benchmarking in accordance to company set principles.
• Assist in prepping and providing high quality analytics to management.
• Develop compensation training materials and train/educate HR Business Partners who in turn train the business they support
• To partner with the HR Operations group to develop technology/operational interfaces that support self-service or automation and facilitate ease of access to information.
• Develop data analytics and reporting on C&B analysis for quality decision-making.
• Manage compensation projects.
• Analyze cost containment strategies and growth strategies.
• Reviews proposed salary adjustments for conformance to established guidelines and recommends corrective or alternative actions to resolve compensation-related problems.
• Formulates recommendations regarding development of company salary structure, job revisions and organizational structures. Recommend company salary structure movements and salary increase budgets.
• Ensures company compliance with local legislation governing both compensation and benefits practices.

Requirements :

• Bachelor's Degree in HR, Finance, Business or related disciplines
• 5 to 8 years' relevant C&B experience from MNC or high-tech manufacturing industry.
• CCP / GRP is preferred.
• Excellent data analytics skills in MS Excel is a requisite; Power BI and design thinking is a plus
• Strong analytical and problem-solving skills and proven ability to exercise independent judgment and work independently.
• Strong interpersonal, organization and communication skills.
• Positive, can-do, mature attitude. Hands-on and able to work under tight deadlines and challenging environments.
• Good knowledge of C&B principles and concepts.
• Familiar with Asian compensation and benefits laws and regulations, experience in managing Europe and US markets a plus.
• Prior experience in a medium to large matrix organization, and managing stakeholders from different cultural backgrounds is a distinct advantage.
• Strong aptitude for statistical analysis and management reports.

• Minimum 3 years of experience
• The successful candidate will be expected to support application operations and project implementation.
• Experience in Java (SpringBoot/Maven).
• Experience in SQL and PSQL Oracle database.
• Possess learning and collaborative mindset.
• Strong analytical and problem solving skills.
• Skillsets (Goood to have) -Familiar with DevOps tools, CICD cycle, GitHub, and Jenkins, Experience in Linux environment, Experience in Python.

Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and Fixed services (Broadband, TV and Telephony) for our customers. We are committed to celebrating inclusion and diversity and is a strong believer to upskill and nurture all individuals. Come join us today as we build Singtel’s Networks of tomorrow, and Empower Every Generation to live, work and play in new ways!

Make an Impact by:

• Lead and supervise the Broadcast TechOps team, ensuring that all technical operations run smoothly.
• Manages and supports three broadcast data centres onsite/remotely.
• Service recovery of live services – headend, ingest and playout.
• Event management – Major events (EPL, FIFAWC, EURO, national significant broadcast event).
• Ops excellence – IT Disaster Recovery Plan exercise, IMDA regulatory compliance, and Security audit compliance.
• Managing live content/sports event acquisition via satellite, fibre and IP delivery.
• Work closely with the project, operations, and external parties in overseeing technical aspects of projects and system issue resolution.
• Planning and implementing system upgrades to keep the broadcasting technology up to date. Perform system administration tasks such as system hardening, patch installation and inventory.
• Maintaining records and documentation related to equipment, maintenance, and technical procedures.
• Developing and implementing disaster recovery and emergency response plans to ensure minimal downtime in case of technical failures.

Skills for Success:

• Degree in Electronics or Computer Engineering.
• 5 years’ experience in the broadcasting/media industry. Preferably working as Support Engineer/Team Lead/Supervisor.
• Operation and maintenance of various SDI and IP - based broadcast systems (e.g. audio/video processors; audio/video broadcast monitor; graphics; subtitling; video routers; video transcoding; and video compression/transport)
• Experience in networking preferably CCNA certified.
• To ensure 24/7 availability of the TechOps team, to cover shift when required.

Rewards that Go Beyond

• Hybrid work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Next Level Racing is looking at hiring a Sales Operations Exective to support the fast growth of company in Singapore

The role essentially is managing shipments and billing for the global customers from factories in China. This requires coordination with factories, freight forwarders and customers to optimise the shipments and supply chain.

The candidate should have understanding of logistics and shipments and sales support functions.

The position is working from home ; the team meets based on needs.

Job Summary

To provide IT professional SAP Basis for Venture group companies and Support day-to-day system operations. Responsible for system configuration, administration, monitoring, and troubleshooting SAP environment. Provide technical support and leadership for SAP systems, which can include implementing standards and requirements, overseeing upgrades, establishing processes for monitoring performance, and system configuration, design, and application.

Responsibilities :

• Ensuring 24/7 SAP system availability.
• Responsible for Managing User/Client Administration, Authorization Management, System Performance Management, Audit Management, Transport Management System, Background Job, Patches installation, System Backup & Recovery, Kernel Upgrade, OS & Database Maintenance for Venture Group wide.
• Responsible to manage SAP Business Continuity Planning, Disaster Recovery.
• Ensure Optimum server performance and Preventive maintenance to keep daily operation smooth.
• Manage SAP daily support ticket within defined Service Level.
• Custodian for SAP System Architecture, Hardware, and integration landscape.
• Direct reporting to IT Manager and work closely other IT pillar.
• Manage and liaise with third party vendor.
• Deliver all IT projects on time.

Requirements :

• Degree in Computer Science , Information Systems, Engineering, or equivalent
• Knowledge in Basis Administration is a must
• Minimum 5-7 years of relevant of SAP consulting or manufacturing industry experience.
• Basic knowledge on SAP NetWeaver technology
• Interested in processes within software development landscapes
• Prior experience in S4/Hana would be advantageous
• Analytical, meticulous and have good sense in troubleshooting
• Ability to articulate and communicate with people of all levels in the organization
• Able to work independently and lead in projects
• Willing to travel to support subsidiaries in regional countries if required
• SAP Basis ECC / S4Hana environment

• Permanent position with flexi benefits
• Shift allowance + transport allowance
• Willing to work shift
• Degree holder major in Chemistry / Chemical lab testing experience
• Candidates with no experience are welcome

Job Description

• To continuously plan, organise and perform routine QC analysis of incoming material, in-process and finished process samples in accordance to documented testing methodology. Planning and co-ordination of the workload is required to meet the demands of other departments and the wider business.
• To be responsible for making daily decisions on any QC results, problem solving skills are required to ensure only true results are accepted which could have a minor impact on the business.
• Proactively identify and initiate continuous improvements to products and systems used within QC.
• To carry out short term projects involving non-routine analysis (upto six months). This includes customer complaint investigations which requires problem solving which could be based on vague information, involving multiple departments and knowledge of the site products.
• May be responsible for calibration of equipment and maintenance of the records follwing routine procedures.
• To liaise and communicate daily (both verbal and written) correct results and information to the appropriate departments in a timely manner. Accurate results and attention to detail ensures that the customer receives the correct quality of product to their specification requirements. This minimises the number of quality complaints and claims from the external customers.
• Role holders provide guidance to plant operators when in the laboratory and assume full responsibility of the QC laboratory outside of standard working hours. To work with no supervision outside normal hours.
• Decision making that impacts other departments will be through referral to line managment or shift managers (or equivalent) outside normal hours.
• To supervise and train new members of the department together with providing information and awareness of products and test methods.
• The role requires the job holder to have a good knowledge of site analytical techniques.

Requirements

• Degree holder major in Chemistry, candidate with no experience are welcome to apply
• With Chemical lab testing experience added advantage
• Willing to work in shift
• Willing to work at Seraya, Jurong Island

Kindly be informed that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Company Overview

The concept behind Snap Fitness, the world's fastest-growing fitness franchise, is a simple one: compact, 24/7 gyms with state-of-the-art equipment, minimal staffing and no fuss.

Founded in 2003 in the United States, Snap Fitness has taken on a rapid expansion plan and has currently more than 2,000 clubs worldwide including USA, Canada, Mexico, Australia, New Zealand and now Singapore. We now offer fitness solutions to more than half a million members worldwide.

About the role

We are seeking a highly motivated and organized individual to join our corporate team as a Franchise Support and Development Executive. You will play a crucial role in providing support and guidance to our network of franchisees, ensuring the successful establishment, operation and growth of Snap Fitness franchises. Your responsibilities will include assisting franchisees in various aspects of their business, addressing inquiries, and facilitating communication between franchisees and the corporate team.

Working within a small, yet dynamic team of like-minded individuals, you will be required to be a self-starter, an accomplished problem solver, possessing excellent customer service ethic and communication skills, whilst maintaining high standards of work with a focus on attention to detail, and accept that ownership of the support role to our network, cannot be placed on paper – it is a way of thinking.

What you’ll do

Franchisee Support

• Monitor and engage with franchisees and provide regular updates to corporate headquarters
• Guide and support franchisees through the pre-opening process, providing detailed information about our brand, business model, and franchise requirements while maintaining the brand's standards and expectations
• Collaborate with franchisees during the opening process, ensuring a smooth and successful launch of their facilities
• Conduct training sessions for new franchisees on operational procedures, brand standards, and customer service to ensure consistency across all locations.
• Serve as a liaison between corporate headquarters and franchisees to address inquiries, concerns, and provide ongoing support.

Compliance Oversight

• Work closely with franchisees to ensure that approved plans are properly executed and aligns with the franchise guidelines.
• Conduct regular audits and inspections to ensure that operational and brand standards are communicated, trained, and maintained across the network
• Provide constructive feedback and recommendations to franchisees to enhance the overall brand consistency and member experience

Location Scouting

• Research and analyze potential locations for new franchises, considering demographic trends, competition, and market demand.
• Collaborate with real estate agents, property owners, and developers to identify and negotiate favorable lease agreements for new locations
• Evaluate the feasibility of potential locations based on factors such as technical suitability, foot traffic, accessibility, and local zoning regulations.

Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Experience in franchise support, business development, or a similar role within the fitness or hospitality industry is an added advantage
• Excellent communication and interpersonal skills to build positive relationships with franchisees and external stakeholders.
• Strong organisational and planning skills to manage multiple projects simultaneously
• Analytical mindset with the ability to assess potential locations based on various factors.
• Attentive to detail and a strong understanding of brand guidelines and franchise requirements

What’s in it for you

• Competitive remuneration
• 13th month Annual Wage Supplement
• Complimentary Gym Membership
• Health and wellness benefits
• Opportunities for professional development and career advancement
• Join a vibrant and passionate team dedicated to promoting fitness and well-being
• Training and development opportunities to enhance your skills and knowledge.

If you are passionate about the fitness industry, enjoy supporting entrepreneurs in their business ventures, and have a keen eye for maintaining brand consistency, we invite you to apply for this exciting opportunity to join our dedicated team at Snap Fitness and contribute to the growth of our dynamic fitness company.

Only shortlisted candidates will be contacted.

Fujifilm Business Innovation Asia Pacific is seeking a dynamic and highly motivated Senior Systems Analyst (Business Intelligence) to provide support to FUJIFILM Asia Pacific (FFAP), FUJIFILM Business Innovation Asia Pacific (FBAP), and all operating companies in the Asia Pacific region on applications relating to Business Intelligence (BI) for management & operational reporting and integration layer with source data systems. In this role, you will participate in implementation-enhancement projects to plan, coordinate, and liaise with users on system requirements gathering, solutions, design, and documentation.

The primary focus will be on in-house developed applications, supporting in areas of business operations, KPI reporting, and business analytics.

If you are a skilled professional with a strong background in Data Warehousing and BI tools, we would like to encourage you to apply.

RESPONSIBILITIES & TASKS:

As a Senior Systems Analyst, your responsibilities will include:

Key Accountabilities:

• Design BI Architecture in Azure Cloud and migrate on-premise BI systems to Azure
• Lead in user requirements gathering and perform system impact analysis of changes required by business from a technical perspective
• Drive user discussions and conduct workshops to facilitate information-gathering
• Perform a feasibility study to ascertain the area of automation
• Propose and review solutions with respective stakeholders affected by the change
• Document user requirements into user specifications (functional and technical)
• Lead in system design and development of solutions according to the agreed user specifications
• Develop test plans and scripts
• Conduct testing on developed solutions to ensure compliance with user specifications and internal quality assurance requirements (e.g. system performance benchmarks)
• Lead in user training and user acceptance testing
• Ensure proper deployment of changes to the production environment in accordance with internal procedures
• Collaborate and initiate change with business users to provide improvements to standardize system processes and propose business solutions meeting business needs/requirements. This involves a good collaborative effort with staff members from cross-functional areas (e.g. sections, departments, and entities from the Asia Pacific region)
• Review all work deliverables from development resources assigned and provide guidance to development accordingly. Resources can be internal or extended vendor resources on technical delivery
• Provide periodic reports to the reporting manager on work status/project progress
• Accountabilities are applicable to daily support, change order sustenance, and project work
• Ensure full compliance with company policies, internal procedures, information security, and JSOX audit requirements for all work performed
• Other duties as assigned by the supervisor

Daily Support:

• Dedicate about 30% of your time to daily support activities
• Provide 24x7 systems support according to the business units’ SLA of the Asia Pacific region on in-house developed business applications
• Handle issues resolution in accordance with SLA
• Report any system or operational deficiencies and recommend areas for improvements

System Sustenance Change Orders:

• Dedicate about 30% of the time to change request fulfillment activities
• Manage full change order fulfillment for the designated systems (independently end to end from feasibility study to final delivery)
• Manage development resources allocated as per change order requirements (usually of medium complexity)

Projects:

• Dedicate about 40% of your time in project work
• Contribute as a key project member/team lead/technical subject matter expert in new implementation/enhancement projects for small, medium to high complexity projects.
• Collaborate with other ICT team members, application SME's, and other vendors as and when required by the project and ensure delivery of projects in accordance with project KPIs
• Project activities include but are not limited to requirements gathering, design, testing, training, documentation, deployment, coordination, quality assurance, etc.
• Review all project outputs in relation to IT system deliverables from project development resources

Qualifications, Skills, and Experience:

To succeed in this role, you should possess the following qualifications, skills, and experiences:

• At least 7 years of Information Management experience in an MNC within the High Tech industry, with 5 years in an IT lead role in project/support environment
• At least 5 years of implementation and support experience in Data warehousing and BI tools
• Degree in Computer Science / Engineering or IT-related fields
• Preferably certified in Data engineering and/or Data analysis
• Preferably Project Management certified (PMP) or Agile Certified
• Excellent hands-on experience in Power BI, Cognos BI, Azure data lake, Azure Synapse, Azure/Oracle Datawarehouse, and ETL tools
• Proficiency in Power BI and Cognos BI Administration, Security, and Framework Manager Dimensional Modelling
• Experience in DAX, M query, SQL, stored procedures, database/data processing concepts, data modeling, reports, and dashboard development
• Good knowledge and in-depth experience in designing data warehouse systems and data flow in source systems such as Oracle eBusiness Suite or Azure D365
• In-depth knowledge and experience in designing and developing a flexible & and scalable BI model that can cater to business reporting needs
• Familiar with IT SDLC and agile methodologies.
• Familiar with business analytics and reporting in areas of Finance, Supply chain, Sales and distribution, Service CRM
• Good knowledge of application deployment and solutions
• Excellent understanding of data mining, data visualization, and statistical modeling
• Proficient in Microsoft Office Tools (e.g., Word, PowerPoint, Excel)
• Good analytical mind and problem-solving attitude/skills
• Possesses great attention to detail while also being flexible to adapt to a dynamic environment and changing priorities
• Proficient in business as well as technical writing/documentation
• People-oriented with good interpersonal and communication skills, both written and verbal
• Experience collaborating and working with multiple internal and external stakeholders
• Customer focus and business sense
• Accountable, decisive, good leadership and emotional intelligence
• Professional ethics and integrity
• Change adaptability, flexibility, ability to work under pressure or tight deadlines

Interested candidates who wish to apply for the advertised position, please click "Apply"

EA Licence No: 11C5502

EA Registration Number: R23118280

Job Role

Support Executive

Job Title

Operations BAU Support

Skill

EIS : BaaN ERP Administration and Support

Skill Type

Marketable

Experience

7 - 14 Years

Qualification

Others

Location

Singapore

JOB DESCRIPTION:

Salary – 10000 Singapore dollars /Year ( liite high or low is fine)

Role: Operations BAU Support

Experience: 7+ Years

Location: Singapore

• Provide 7 x 24 operational support for all production practices including weekends and holidays for:
• Basis IT troubleshooting knowledge on both Window and Mac machine.
• Update and maintain good working knowledge of DWP platform and other associated system and processes.
• Help in documenting BAU support processes
• Assist Property team in managing Video Conferencing rooms room
• Support DWP CSAT
• Provide technical expertise to facilitate investigation of complex technical issues.
• Possesses strong understanding of technical in DWP systems to identify and resolve issues in a timely fashion.

Job Responsibilities:

1. Analyse and evaluate the credit ratings of borrowers, provide credit evaluation reports and support decision-making.

2. Conduct risk analysis and evaluation of the market and industry, formulate corresponding risk management and control strategies.

3. Analyse and mine business data, provide data support and recommendations for risk control decisions.

4. Collaborate with model teams to develop and optimise risk models based on company risk strategy and business needs, improve risk assessment accuracy.

5. Monitor and evaluate risk assessment models, formulate and implement risk management measures to improve risk control effectiveness.

6. Collaborate with business teams, data teams, and technical teams to solve risk control problems in a timely manner.

Job specifications:

1. More than 3 years of relevant work experience, bachelor's degree or above in economics, finance, mathematics, statistics, computer science, or related majors.

2. Experience with credit card-related businesses, bank, or Fintech companies is preferred.

3. Proficient in using Python, R, SQL, or SAS for analysis.

4. Strong self-learning ability, solid communication skills and teamwork.

5. Experience with credit risk management, such as credit granting strategy, anti-fraud, modelling, mid-loan monitoring, and post-loan monitoring.

To provide executive support to Centre Director, as well as all the administrative processes related to the centre such as HR matters, student matters, finance matters, publicity and events support.

Key Responsibilities:

• Track and manage the Centre’s assets, funding, procurement, manpower and space resources.
• Manage the Centre’s special programmes and daily operations.
• Prepare progress reports, audit and budget statements in a timely manner.
• Provide updated and organized data capture and management on centre information.
• Be part of the working team to ensure that the Centre operates at maximum efficiency and complies with policies, procedures and standards.
• Provide workshop/conferences/events support and visits to the Centre.
• Serve as a liaison to internal and external stakeholders.
• Provide effective executive support to Centre Directors.
• Continual review of work processes for improved efficiency and effectiveness in administration.
• Any ad-hoc duties assigned by Centre Directors.

Job Requirements:

• A degree in any discipline from a recognized university with at least 3 years of relevant working experience. Applicants with working experience in a university capacity preferred.
• Strong interpersonal & written skill
• Strong analytical and problem-solving skills
• Meticulous, adaptable and able to multi-task
• Able to work independently
• Proficient in Microsoft Office applications

The Business Analyst modifies, enhances, or adapts existing or proposed systems within an organisation with the purpose of improving business efficiency and productivity. He/She plans activities involving the examination and documentation of technical requirements for new solutions to be created and user needs analysis. He/She analyses the feasibility of new systems and enhancements to existing systems, translates technical requirements into system specifications and writes test cases. He/She develops documentation and guides for the use of new or enhanced systems.

He/She is open-minded and innovative in exploring new and alternative solutions to optimise systems. He/She can engage and support others in the team, and readily put forth his/her ideas in a clear and compelling manner.

Critical Work Functions and Key Tasks

Identify business needs

• Liaise with stakeholders to identify business needs

• Conduct in-depth analysis of the business requirements specifications and feasibility studies on possible solutions

• Support the development of business cases defining potential benefits, solutions to increase efficiencies of business processes and associated risks

Analyse business processes

• Support the review of existing business processes to identify opportunities

• Develop alternative solutions to streamline processes

• Evaluate the viability and feasibility of possible improvements to processes

• Support the development of recommendations to increase efficiency of processes

• Develop reports and strategic analysis of business processes

Translate business requirements into technical specification

• Determine optimal means of meeting needs and requirements

• Translate business requirements and user needs into functional specifications

• Collaborate with developers to ensure requirements are incorporated into system design

• Function as the liaison between users and technical staff throughout the solution implementation cycle

• Work with relevant stakeholders on user acceptance testing

• Verify that business requirements are incorporated into the design

• Manage risks associated with solution integration

Faciliatate change management

• Support the development of change management plans

• Develop technical documentation and training materials

• Conduct user training to facilitate adoption of new systems

• Act as a point of contact for users regarding complex queries

Manage projects

• Schedule activities to drive deliverables toward meeting the overall project plan

• Work with users, technical staff and management to determine and resolve issues associated with project implementation

• Review work at critical milestones with team leader or sponsor to maintain their commitment and support

• Provide timely and accurate project progress information

Requirements / Qualifications

• Bachelor degree in IT, Computer Science, Information Systems or equivalent
• At least 8 years of relevant working experience
• Good 8 years of knowledge of Scrum and Agile frameworks and methodologies
• Strong analytical, planning, organizational, problem solving and conflict resolution skills
• Excellent communication and presentation skills
• Self-motivated, ability to work under tight project deadlines
• Domain knowledge in healthcare applications is an added advantage

Job Description:

The Business Operations Analyst role requires the incumbent to interact across business functions both within and outside the Business Operation Division, to support overall development and execution of key business processes and Strategy roadmap within Ingram Micro. Involve in business unit initiatives to increase operational efficiencies.

Key focus will include:

• Drive projects for ASEAN HK for all the Program Rollouts based on 3 Year Strategic Roadmap.
• Ability to work for the core objectives with country Senior Leaderships and Regional IT Teams.
• Ability to drive projects and being able to articulate Internal Applications and processes.
• Design and transform business requirements into solutions.
• Steward the development and implementation of efficient and effective processes, by being the process owner of the order-to-cash process and by working closely with Finance, Procure-To-Pay, Supply-Chain-Execution process owners, both within Singapore and ASEAN, working with Regional and Global teams.
• Organize and manage all analytical reporting activities for Business Operations division to provide accurate information about sales, procurement, warehouse and vendor management and the performance of the company in the most efficient way.
• Champion of Internal ERP System and other subsystem (included but not limited to EDI and E-commerce, B2B, B2B2C) remediation and new deployment through business requirement assessment, in collaboration with P2P, FIN and SCE process owners.
• Have solid understanding of Order to Cash Processes in Distribution Industry and be able to articulate business inputs into requirements and work with Technical teams and local country business to achieve operational efficiencies.

Major Responsibility: Business Operations and Data Analytics

• Establish, continuously evolve consistent Business Operations and Reporting to support better intelligence and decision making.
• Work with business operation and BU to collect, analyze, and evaluate data to track business operation performance and important developments related to operation. Develop appropriate metrics and build and automate dashboards to monitor business performance
• Drive execution of new business tools & workflow adoption rates, whilst identifying best in class deployment strategies & tactical plans.
• Actively participate in cross functional teams to evaluate adoption of new business models set or transformation of old models
• Actively participate in key data driven projects across the business, provide insight using BI to assist formulating business plans.
• Good Hands on and Understanding for Reporting and Power BI: Understanding on Query Languages (SQL, MS Access)
• Understanding on Automation (SQL Stored Procedures, SSIS, APIs)
• Reporting/Data Visualization Tools (Excel, Power BI, etc.)

Major Responsibility: ERP Champion

• Lead ASEAN business Projects by working closely with business teams. Prepare requirement documents, liase with Regional Teams and help business to manage the projects and move them to closure.
• Coordinate with other functions super users to seek optimized deployments, agree common utilization tracking & best practices.
• Develop Project training plans, plan and organize new program trainings for BU.
• Coordinate with Global ERP / IS teams to ensure correct business alignment and milestones are achieved.

Major Responsibility: PMO (Sub Region & Global Initiatives)

• Working closely with Business Operations to continuously improve business processes.

Requirements:

• 5 years project execution experience, with strong background of IT markets with Master’s degree.
• Ability to execute the IT Roadmap and work with Senior Leadership to execute the Business demands.
• Have prior experience on Distribution Industry business processes.
• Strong interpersonal & communication skills, with the ability to communication across all levels within a global organization, proving balanced and objective statements, with strong negotiation skills
• Proven ability to resolve complex problems with minor leadership direction, apply pragmatic judgment in remediation solutions & execution
• Self-motivated with a team spirit, sets realistic & achievable goals, objectives & timelines
• Cross culturally aware to adjust influencing & negotiation skills without compromising to the objective
• Advanced analytical skills with high attention to detail
• Highly adaptable in a fast-paced environment, ability to transition from Strategy to Hands-On mentality to deliver success criteria.

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW:

The Helpdesk Operations Technician(Level 2) acts as the primary user-facing support staff for IT. In this role you will enthusiastically teach internal users how to best interact with and utilize technology; providing support as needed via face to face interaction, chat, email, and video calls.

WHAT YOU’LL DO:

• OS troubleshooting (Windows) user endpoints – virtual desktop, PC & laptop
• Installation and configuration of OS (Windows)
• Installation and configuration of all applications as per BAML user requests while adhering to software policies
• Standard Microsoft desktop application installation and support
• Troubleshooting the OS and standard Microsoft applications
• Ensuring endpoint patching up to date using BAML tools
• Installing and configuring messaging client on workstations
• Email troubleshooting and housekeeping at the client end (Outlook)
• Troubleshooting & resolving user problems remotely for Second level using available tools and engineer spatch at third level.
• Support of corporate mobile devices.
• Support of various virtual meeting software.
• Monitor and prioritize incident tickets received through bank standard ticket management system (ITSM)
• Monitor and prioritize request tickets received through bank standard ticket management system (ITSM)
• Installation & Configuration of drivers for standard peripherals like Printer, Scanner, and Modem Etc. Desktop rollout / replacement for users
• Software update / upgrades to be done using approved deployment tool as per agreed bank standards
• Support file printing from desktop environment.
• Escalate issues in a timely manner as appropriate for incident classification
• Support all desktop hardware devices and peripherals including LCD, keyboard of all types, mouse, webcam, speakers etc.

WHAT YOU NEED TO SUCCEED:

• 2+ years of experience as an IT Support Engineer, Analyst, or Administrator
• Be empathetic, humble, and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic
• Flexibility to work outside of standard work hours to accommodate special projects
• Must speak fluent English

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit

Responsibilities:

• Manage IT Security Protection System, address technical and security issues, and perform Health Checks.
• Review and enhance IT security policies, procedures, and documentation based on industry standards.
• Enforce IT Security Policy compliance, assess security posture, and recommend measures to mitigate threats.
• Develop and enforce security policies to safeguard against unauthorized access and potential threats. Configure and manage IPSEC for secure communication and maintain Access Control Lists (ACLs).
• Implement POA to enhance network security and address vulnerabilities. Develop Plans of Action (POA) based on specific requirements and execute them efficiently.
• Implement and enforce IT security policies on firewalls to safeguard the network infrastructure. Manage and maintain various firewall platforms, including ASA, Juniper SRX, Fortinet, and Palo Alto.
• Utilize network monitoring tools such as SolarWinds, Manage Engine, Netflow, Cacti, and Tivoli to ensure proactive network management and security.
• Analyze and resolve complex network problems, ensuring minimal impact on business operations. Provide comprehensive network support, ensuring smooth operations and quick issue resolution.
• Support Cyber Security Incident management and response for both internal and external parties
• Collaborate with cross-functional teams to address network-related challenges and implement effective solutions.
• Leverage these tools for real-time analysis and reporting on network performance.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• At least 2 years proven experience in information security and network administration. Familiarity with industry best practices and emerging trends in information security.
• Proficient in Cyber and Network Security Management, IT Compliance and/or Risk Management. In-depth understanding of IPv4, Network Address Translation (NAT), Address Resolution Protocol (ARP), and Dynamic Host Configuration Protocol (DHCP).
• Firm understanding of TCP/IP, OSI Layer, network security, network routing and switching, firewall and etc
• Experienced with Gemalto, RSA, Splunk, SEP and other cybersecurity technologies is advantageous.
• Certification in cybersecurity and/or network design (e.g. SSCP, CISSP, CCNA, CISA)
• Strong understanding of ISO27001 and/or PCI Data Security Standards.
• Strong project management and communication skills (written and spoken)
• Be on standby to provide support for critical security alerts and incident management outside office hours.

• Maintaining contacts with airlines, trade, industry and government bodies to keep abreast of information and economy/market developments
• Manage daily shipping co-ordination of shipments by air, sea (export/import/3rd party/local delivery)

Requirements:

• GCE O Level and above
• At least 2 years of working experience as Sales admin

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Installation and configuration of operating systems and software for PC
• Provides support for users and various clients
• Diagnose and Resolve Hardware and Software issues
• Assisting users on operating system, email and software related issues
• Install and support network printers
• Coordinate with equipment and 3rd party vendors to resolve problems
• Assist in network and wireless troubleshooting and network connectivity issues
• Deployment of PC, Notebook and Printers for temporary staffs
• Configuration of VoIP phones, Communication Handheld devices and Smartphones
• Processing of service requests
• Managing of active directory accounts creation and file rights management
• Ensure cases and service requests are resolved within SLA
• Constant improvement on current practices to streamline processes
• Familiar with encryption software is an added advantage

Requirements

• Nitec/Diploma in Information Technology, Engineering or related fields
• Strong hardware and software knowledge
• At least 1 year experience in providing technical support
• Must be familiar with Windows operating system
• Familiar with encryption software
• Good planning, analytical and negotiation skills
• Good interpersonal and communication skills
• Must have in-depth interest in IT support and must be IT savvy
• Able to multi-task and work independently
• Provide friendly customer service to users and clients
• Office hours / 12hrs rotating shift available

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

About the company

My client is a growing software company that aspires to be a pioneering force in the realm of employee medical benefits and they believe in streamlining the healthcare process for the benefits of both companies and employees.

As part of their business expansion to oversee their inbound sales channel, they are looking for a Sales Support Specialist to follow up on customer inquiries and ensure that they are directed to the proper channels.

About the role

Reporting to the Head of Sales, your responsibilities will includes

• Ensure timely and professional responses to customer inquiries across various communication channels.
• Engage in virtual meetings with potential clients and, as needed, participate in face-to-face appointments.
• Develop comprehensive proposals, quotations, and cost estimates tailored to prospective clients.
• Implement consistent follow-up strategies throughout the sales cycle to drive successful deal closures.
• Maintain and keep sales databases and tracking tools current and accurate.
• Collaborate effectively with account managers to facilitate a smooth transition for closed-won accounts.
• Keep abreast of new product launches and features, providing valuable insights to enhance sales strategies.
• Identify and propose improvements to the sales process for enhanced efficiency. Contribute data and constructive feedback to the Marketing team to optimize digital marketing initiatives.

Skills and experience required

• Min 3 years of relevant experience with hands on experience with CRM systems
• Able to work independently and collaboratively with cross functional teams in a fast paced environment
• Strong verbal and written communication skills and with a customer centric mind-sets

If you are interested in the position, please click “apply” David Lerh (EA:94C3609/ R1769977)

We are looking for a System Analyst specializing in Business Intelligence.

• 5 days work week (Mon - Fri).
• Basic salary up to $7,200.
• Be part of nation-wide initiatives.

Responsibilities:

• Collaborate with stakeholders to understand business needs and translate them into technical specifications.
• Conduct thorough analysis of data sources and business processes to identify opportunities for leveraging BI solutions.
• Develop and maintain data models, ETL (Extract, Transform, Load) processes, and data warehouses to support BI initiatives.
• Design and implement dashboards, reports, and visualizations using BI tools such as Tableau, Pyspark, Azure Databricks or similar platforms.
• Provide technical support, training, and documentation to end-users on BI tools and solutions.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience (6 years) working as a System Analyst, BI Developer, or similar role in Business Intelligence.
• Strong knowledge of BI tools such as Tableau, Pyspark, Python, SQL Programming, Azure Databricks or similar.
• Experience with ETL processes, data warehousing, and data integration techniques.
• Understanding of business processes and the ability to translate business requirements into technical solutions.

Interested candidates may apply via email to [email protected] (indicating Job ID J43349 for faster processing). All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Lee Wen Ying (Mattias) - R23112909

ScienTec Consulting Pte Ltd - 11C5781