This is a 6-month contract role based in Singapore office.

Responsibilities:

• Bring operational excellence to a team that handles a large volume of requests from law enforcement and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
• Review, analyze and process high volumes of incoming requests from law enforcement authorities and governments in the Region, as business need arises, with high quality, speed, and accuracy.
• Record and clearly articulate operational decisions ensuring compliance in line with policies and procedures.
• Implement high-quality and efficient processes and practices for maintaining and exceeding productivity and quality service level agreements.
• Willing and able to maturely work with sensitive issues that may include graphic content which may be considered offensive or disturbing.

Requirements:

• Fluency in English is required.
• Excellent verbal and written communication skills.
• Strong attention to detail to ensure quality of work.
• Self-starter requiring minimal direction.
• Proven ability to analyze information to assess threat and risk.
• Proven ability to make effective decisions independently using good judgement and rationale.
• BA/BS degree and relevant operational experience.
• Experience prioritizing multiple functions and tasks while managing work time without compromising quality.
• General knowledge of the intersection of legal guidance, policy and free speech on the Internet (note that this is not a practicing attorney role).
• Knowledge of social media suite of products.
• Experience working independently and using good judgment.
• Experience with various computer systems, Internet technology and software.

Key Responsibilities

• Develop user interfaces for web applications using React.js.

• Collaborate with UX/UI designers to implement responsive and visually appealing designs.

• Implement state management using Reacts state and context API or popular state management libraries like Redux.

• Build reusable components and front-end libraries for future use.

• Ensure the technical feasibility of UI/UX designs.

• Integrate front-end elements with server-side logic using API calls.

• Collaborate with back-end developers to define and consume APIs.

• Document APIs for consumption by the front-end team and ensure proper communication between front-end and back-end teams.

• Optimize components for maximum performance across a vast array of web-capable devices and browsers.

• Conduct unit testing of components and perform debugging when necessary.

• Collaborate with QA engineers to ensure the quality of the front-end code.

• Participate in code reviews to maintain code quality and adherence to coding standards.

• Work closely with other developers, designers, and product managers to deliver high-quality software.

• Implement responsive design principles to ensure applications work well on various devices.

• Monitor front-end performance and address any issues promptly.

• Stay updated on industry trends, emerging technologies, and best practices in React development.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.

• Proven experience as a React Developer with a strong portfolio.

• Solid understanding of front-end technologies, including HTML5, CSS3, and JavaScript.

• Proficient in React.js and its core principles.

• Experience with popular React state management libraries (e.g., Redux).

• Familiarity with consuming RESTful APIs.

• Strong understanding of asynchronous request handling and data fetching.

• Knowledge of modern authorization mechanisms, such as JSON Web Token.

• Experience with version control systems (e.g., Git).

Job Summary

We are looking for an experienced Infrastructure Analyst to support a project, in the maintenance of Regional Infrastructure Systems within a large financial organization.

Mandatory Skill-set

• Bachelor's, or Master's degree in Information Technology, Computer Science, Computer Engineering, or an equivalent field;
• At least 2 years working experience in IT Support/Infrastructure Engineering;
• Hands-on in ensuring the effectiveness of service management functions like monitoring, network performance, capacity management;
• Demonstrate familiarity with networking principles and protocols;
• Knowledge of system applications such as MS SQL Server, backup software, Application Server, and Checkpoint firewall;
• Have experience in troubleshooting, system administration, and doing the root cause analysis;
• Advanced skills in Microsoft office suite- MS Excel and PowerPoint;
• Exhibit excellent communication skills to effectively interact with both technical and non-technical stakeholders;
• Demonstrate proficiency in troubleshooting and adeptness in problem-solving.

Desired Skill-set

• Command knowledge and practical experience in Information Technology (IT) servers or networks;
• Prior exposure to Virtualization technologies.

Responsibilities

• Collaborate and communicate work across multiple discipline of IT which includes, technical team, Applications, Project Managers and Architects;
• Involved in supporting the Infrastructure delivery services across Asia Region;
• Support the build function by ensuring execution of the major project changes;
• Responsible for the run and change initiatives by partnering with the production and application development teams to meet the SLA for Infrastructure readiness;
• Generate comprehensive documentation such as Maintenance Reports and checklists;
• Maintain accurate records of hardware and software inventory, document maintenance actions, and track issue resolutions;
• Develop and maintain technical documentation encompassing system configurations and procedural guidelines;
• Partner with various teams and tech teams to drive change request for Safety and Soundness which includes EOVS remediation, GEMS and Vulnerability Threat Management;
• Escalate intricate issues to appropriate teams or vendors as needed;
• Apply updates and patches to operating systems, software applications, and drivers to ensure security and optimize performance (Windows Server, RHEL);
• Oversee software license management to ensure adherence to compliance and proper usage;
• Implement robust security protocols to safeguard systems against potential threats and vulnerabilities.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Resource planning and fulfilment of billing hours for outbound (80%) and inbound (20%) sales model. Adoption and communication of global scheduling guidelines to appropriate stakeholders.
• Creation and optimization of schedule shells, allocating productive time based on interval level staffing needs, following region specific labor laws. Appropriate distribution of programmed shrinkage (activity codes) to guarantee the accuracy of projections related to productive staffing commitment.
• Provide visibility and reporting capabilities of main KPIs related to scheduling functions such as projected interval compliance, and bidding completion. Create data models to forecast long/short term business volume, set up multi-dimension capacity models & plans and determine the optimum one by balancing customer experience, employee experience and cost effectiveness, contributing to consistently achieved SLA goals.
• Design different shifts for the sites and make schedule plan ensuring no violation of local labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
• Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as policy team, product & system BP, sales team, sales management team and etc.
• Advise on staffing needs and performance issues impacting service levels to the WFM lead in a timely manner. Ensures staff optimization, sets goals and objectives, maintains employee records and facilitates effective communication among workers.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Deep understanding of workforce management, including volume & headcount forecasting, performance monitoring and processes/system optimizing and etc
• Proficient skills on EXCEL and good at data analyzing, familiar with formulas and Pivot Tables. Experience utilizing SQL, HQL and WFM systems is a plus
• Good communication skills, information analysis & interpret capability (ability to present detailed technical analysis, assumptions, and recommendations succinctly).
• Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Ability to work in a fast-paced, high-pressure environment with dedication, passion and motivation.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

JOB CONTENT:

• Conduct regular account reviews with assigned Asia Sales Management to review key performing indicators, ensure proper account qualification, coverage, strategy and assignments in order to maximize revenue.
• Responsible for working with assigned Asia Sales Management to ensure their activities are aligned with corporate strategy.
• Analyze and prepare executive summaries for senior / executive management highlighting branch performance, staffs’ productivity levels and recommendations.
• Drive initiative / projects that directly contribute to enhancements in efficiency and increased profitability.
• Collaborate with counterparts in other territories to oversee the Global Transfer Business process, which tracks business moving from one territory to another. Work with global sales teams in order to facilitate the transfer process.
• Mediate inter-branch conflict regarding fair distribution of revenue credit as it relates to transfer business.
• Ensure proper implementation of Sales Operating Procedures and Best Business Practices.

CREDENTIALS:

QUALIFICATIONS

· Diploma / Degree in Commerce, Economics, Finance or Business Administration.

EXPERIENCES

· Preferably 1-2 years business working experience.

· 1 years auditing experience and min 1 years’ commercial finance experience (supporting sales and involved in sales reviews)

· Experience driving and managing change. Strong ability to sell ideas and get the “buy-in” of peers and branch management.

· Experience working with Senior leadership team

· Ability to analyze data and present findings to senior level management in a concise manner.

· Comfortable working independently, as well as in a team environment.

· Travelling may be required.

Responsibilities:

• Liaise with Panasonic Group of Companies on logistics activities and manage business plan at regional level
• To oversee LSD function and involve in strategic planning of Logistics solutions
• To capture & analyze logistics KPI by country & by category for further actions
• To enhance regional logistics activities in alliance with NSC and Logistics Committee
• Promote APAC standard process and strategy of Supply Chain among NSC/Factory
• Work closely with respective logistics members and business units in APAC Region
• Analyze logistics cost and other KPIs for guiding to actions for achieving target
• Monthly Regional Activities Reports

Requirements:

• Diploma in logistics or related disciplines
• Computer literacy especially on Excel, PowerPoint and Words at least intermediate
• Min 3 years’ experience in freight forwarding, warehousing, Logistics and/or shipping industry
• Travel from time to time is required

Experience Requirements:

Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.

Relevant skill sets:

1. Microsoft .NET version 4.5 and above

2. C# / VB.NET/ Java programming

3. Microsoft SQL Server

4. IBM DB2 Mainframe

5. IBM Message Broker

6. Ascential Datastage

7. TIBCO

8. FairIsaac Blaze Advisor

9. Dollar Universe

10. Adobe

11. COGNOS

12. I-Sprint UAM

13. FileNet

14. EFlow

15. Centera

Main Responsibilities / Tasks:

• Design, Develop required applications using Microsoft technologies.

• Manage the team to ensure productivity and ensure effective and quality outputs.

• Manage the welfare of the team members.

• Ensure smooth day to day operations of the team.

• Responsible for the planning of the weekly work plan to ensure efficient productivity.

• Responsible for achieving his/her weekly work plan (targets) through tracking and ensure team hits dateline set out for the team.

• Take up ownership and drive through all issues faced by the team, e.g. address issues escalated from team members to resolve them in a prompt manner.

• Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.

• Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency.

• Actively observe and highlight to Group Lead areas for improvement in AM processes.

• Provide technical guidance or mentorship to fellow team members.

• Provide timely feedback to team members to assist and develop team members in technical and functional specialties.

• Ensure high team morale and efficient/professional work attitude.

• Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge. Review and approve any changes to these documents before checking into central repository.

• Take up the role of Group Lead in his/her absence when appointed.

Job Responsibilities

• Design, develop and implement software solutions for Building Management System (BMS) including chiller systems, HVAC, security, fire alarm and etc
• Design P&ID diagram
• Collaborate with engineering team to gather requirements and specification of BMS
• Write, debug and test the code to control and integrate with the existing BMS system
• Monitor, troubleshoot and resolve the BMS related issues
• Develop and maintai manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor degree in Mechanical, Electrical, or Energy-related Engineering with 5 to 10 years of experience in the development of BMS for chiller plants
• Proven track record in leading a technical team in the successful delivery of projects
• Strong technical skills and knowledge of industry best practices, standards, and regulations related to cooling, solar, and electric vehicle charging technologies
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders
• Possess the ability to use data insights to drive system performance improvements

Job Responsibilities

• Assist in (i) the design and development of software solutions for Building Managment System (BMS) including chiller systems, HVAC, security, fire alarm and etc, (ii) preparation of P&ID diagram related to the chiller system and its BMS, and (iii) In writing, debugging and testing of the code to control and integrate with the existing BMS system
• Collaborate with engineering team to gather requirements and specification of BMS
• Develop and maintain manuals of the developed BMS system including codes, logic diagrams and system configurations
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Requirements

• Bachelor's degree in Mechanical, Electrical, or Energy-related Engineering with at least 5 years of experience in the development of BMS for chiller plants
• Strong technical skills and knowledge of industry best practices
• Excellent communication skills, both written and verbal, with the ability to present technical information to non-technical stakeholders

Roles & Responsibilities

• Ensure safety and facility policies and procedures are observed and followed.
• Schedule frequent internal audits to ensure operations comply with all SOP’s, Quality policies, procedures, and test methods.
• Work with and provide support to the incoming material receiving team to maintain an excellent quality workflow.
• Manage the root cause and corrective action process, collaborating with operations to ensure effective and permanent corrective actions are implemented to address quality issues.
• Monitor internal and external Corrective Action Report status with root cause analysis.
• Provide solutions to unresolved quality problems and oversee the implementation of these solutions.
• Coordinate audits by external bodies, ensuring that the Company is well-prepared for the audits.
• Plan and execute internal audits according to procedures.
• Support QA Engineer/Executive for ISO document preparation.
• Master new measuring equipment using methods and train the team.
• Ensure all measuring equipment's calibration as per interval frequency and meet the standard requirements.
• Determine inspection critical points based on customer’s drawing & product spec for new projects.

Other Preferred Skills

• Well-versed in MS Office (Including Word, Excel, Outlook, PowerPoint).
• Proficient in collaborating effectively with cross-functional teammates.
• Positive attitude, ability to multitask.
• Capability to independently analyze and resolve quality issues
• Strong communication and interpersonal skills.
• Familiar with 8D and 5W problem solving methodology.
• Experience in data management or analysis

Experience, Qualification & Education Requirements

• Diploma/Bachelor's Degree in Quality Management/Engineering/Manufacturing or related field.
• Minimum of 2 years of experience in Quality Assurance & ISO System.
• Fluency in both English and Mandarin is essential for effective communication with business associates.

Please indicate the below information in your resume:

• Current & Expected Salary
• Reason(s) for leaving
• Notice Period / Availability to commence work

We regret that only short-listed candidates will be contacted for an interview.

Job Responsibilities:

Provide effective support and assistance to the Team Leader / Deputy Group Head in the daily operations of the Operations Control Group (OCG) mainly Account Services, Credit Limit Setup, Audit Confirmation & related Customer Services.

• Process transactions / requests in compliance with the Bank's Policy & Procedures, Head Office Rules in alignment with the local and related overseas laws and regulations. End-to-end understanding in terms of Controls associated with transaction / request processing must be robust.
• Observe the rules and regulations of the Compliance Manual of the Bank associated with the Anti-Money Laundering, KYC requirements, MAS regulations, etc.
• Participate actively with the Team Leader / Deputy Group Head in resolving operational issues, and manage change projects (including Business Analysis, support UAT planning & execution).
• Identify areas to improve the operational efficiencies (proactively contribute to Time & Cost Savings) and effectiveness (controls) of the Group, and propose and support the implementation of improvements of workflows & processes.
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc. and resolve issues including handling customer / stakeholder's complaints and escalating all issues promptly.
• Participate actively in the various Business Continuity Plan Drills which are held regularly by the Bank and the local regulatory authority.
• Cross-train other colleagues within Team OCG to ensure there is sufficient back-up to cover each process from time to time.

Job Requirements:

• Degree in Banking & Finance or equivalent.
• At least 3-5 years of Banking experience in Managing Customer Account Setup, including Maintenance, Offboarding & issuance of Audit Confirmation.
• Proficient in Microsoft Office with immediate Microsoft Excel skills.
• Possess critical thinking skills, and able to link diverse information to build a full picture and spot inconsistencies.
• Meticulous, attention to detail with a risk and control mindset.
• Good oral & written communication skills, strong inter-personal skills, and a strong customer service aptitude.
• Reliable team player, who is able to work with a diverse group of people.
• Keen and proactive learner.
• Effective time management skills, ability to work under pressure and meet cut-off times.

Job Responsibilities

• Process daily trade transactions in a timely and accurate manner within service level agreement
• Perform pre-processing review of customers’ submissions and conduct documentary checks
• Ensure that regulatory, bank’s policies, guidelines, control and compliance requirements are strictly adhered to
• Complete daily reconciliation activities and prepare reports to internal stakeholders and/or customers.
• Liaise with client on updating transaction statuses and support addressing transaction related queries.
• Contribute to various process improvements and other projects as allocated

Job Requirements

• Graduate, preferably in Banking & Finance.
• At least 1-3 years of trade operations experience
• Fresh graduates are also welcomed to apply
• Ability manage daily operations with strong risk awareness, analytical and problem-solving skills.
• Self-starter who can work effectively in a team setting.
• Good interpersonal skills, decisive in communications.
• Resilient and flexible in challenging circumstances.

Experience Requirements

Minimum 3 years’ experience in designing and maintaining a system of at least 500 man-days (system development effort), with the relevant skill setsin programming and development framework, integration, database, job scheduling and automation, document and content management, workflow management, and reporting. Familiar with Batch & online application design concepts & should have experience in handing large volume of data.

Relevant skill sets:

1. Microsoft .NET version 4.5 and above
2. C# / VB.NET/ Java programming
3. Microsoft SQL Server
4. IBM DB2 Mainframe
5. IBM Message Broker
6. Ascential Datastage
7. TIBCO
8. FairIsaac Blaze Advisor
9. Dollar Universe
10. Adobe
11. COGNOS
12. I-Sprint UAM
13. FileNet
14. EFlow
15. Centera

Main Responsibilities / Tasks:

• Manage the team to ensure productivity and ensure effective and quality outputs.
• Manage the welfare of the team members.
• Ensure smooth day to day operations of the team.
• Responsible for the planning of the weekly work plan to ensure efficient productivity.
• Responsible for achieving his/her weekly work plan (targets) through tracking and
• ensure team hits dateline set out for the team.
• Take up ownership and drive through all issues faced by the team, e.g. address issues
• escalated from team members to resolve them in a prompt manner.
• Escalate to Group Lead in a timely manner when issues or problems cannot be resolved.
• Ensure that team members follow the AM(Application Maintenance) processes and perform periodic reviews to ensure consistency.
• Actively observe and highlight to Group Lead areas for improvement in AM processes.
• Provide technical guidance or mentorship to fellow team members.
• Provide timely feedback to team members to assist and develop team members in
• technical and functional specialties.
• Ensure high team morale and efficient/professional work attitude.
• Manage the production application source codes, configuration files, database changes, related documentation, etc for all modules under their charge. Review and approve any changes to these documents before checking into central repository.
• Take up the role of Group Lead in his/her absence when appointed.

Principal Duties and Responsibilities:

• Assist in applying advanced financial concepts and numerical methods to develop financial models and analytical tool
• Assist in implementation and maintenance of quantitative trading process
• Manage and analyse large, complex data sets using a variety of statistical tools and techniques
• Using the database, responsible in managing routine reports to the local management (daily/weekly/monthly) as well as regional office to provide clear and concise brand performance evaluation in order to drive business decisions and communicate clearly the outcomes/potential implications
• Keep abreast of developments in quantitative risk management

Requirements:

• Degrees in engineering, mathematics, finance or computing are highly desirable
• Working on projects across the financial analytics lifecycle including origination, maintenance and collections
• Knowledge in analytics and decision science theories including regression techniques, classification, time series forecasting, neural nets, segmentation, cluster analysis, etc.  Strong programming skills in VBA, Java and/or C++, SQL Server and knowledge of MS Excel are highly desirable
• Familiarity with technology and comfort in using it to find innovative and efficient solutions to analytical problems
• Good interpersonal and communication skills
• Good command of English, Mandarin and/or Cantonese
• Working experience in the financial services industry not necessary but preferable

Responsibilities

• Perform AML monitoring/review on Trade post-transaction files.
• Review/investigate Trade manual screening alerts and red flag escalated by trade processing team for potential sanction violations in accordance with SMBC policies.
• Ensure that review and investigation conclusions are adequately and properly documented for regulatory/audit level review.
• Coordinate and/or prepare the required management information reporting data as applicable
• Perform daily name screening alert clearance
• Investigate and report discrepancies and irregularities arising from transactions, system failure, etc and resolve issues including handling stakeholder’s complaints and escalating all issues to Group Head / Deputy Group Head promptly.
• Other tasks as assigned by Group Head / Team Lead
• Regular update of Procedures and Manuals to ensure the group operations is in accordance to SMBC policies, audit comments and in compliance to local as well as related overseas law and regulations
• Contribute in key initiatives and other ad hoc projects as needed

Requirements

• Bachelors degree
• Able to link diverse information to build a full picture and spot inconsistencies
• Possesses knowledge of MAS regulation on AML and Sanctions requirements including KYC, Screening
• Strong team player
• Good communications skills, hands on, independent and proactive in carrying out investigation on customers and/or transactions. Able to work with front office and back office

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX.

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

What gets measured, gets managed.” The Business Analyst is responsible for gathering and understanding business requirements, collating and preparing data, performing analyses, extracting insights, and making recommendations to assist the company in developing meaningful business solutions and operational improvements. The position is also expected to monitor progress to agreed measurables and within set organizational procedures.

The ideal candidate can work on multiple initiatives simultaneously and translate data into digestible and actionable insights that improve our businesses.

You are also required to perform these job functions:

• Work on the analytics projects across operation performance, HR and finance etc at group level
• Work with operations & stakeholders across different regions, countries, and cultures to streamline data collection, transformation for reporting and analysis enabling better and faster decision making for C-Suite
• Conduct statistical analysis for better insights extraction.
• Provide data analytics support for operation whenever needed.
• Work with IT and data engineering team to set up proper backend for data storage and ETL.
• Proactively come up with new initiatives to improve the process & efficiency and optimize the existing practice.
• Educate internal/external users appropriate use of analytics and business intelligence
• Occasional travel may be required.
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Bachelor’s Degree or higher. Major in mathematics, statistics, business, marketing, analytics related are preferred.
• Strong interest in working with data/database/big data for business problem-solving.
• Proficient in BI tools such as Tableau and Power BI; knowledge/experience in SQL/Python/R is a plus.
• Able to navigate through large, messy and complex data to extract business insight to help solve business problems.
• Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing data solution for resolution.
• Strong analytical thinking, problem solving, strategic thinking, and presentation & communication skills in front of leadership and stakeholders, outstanding organizational and time management skills to handle complex tasks efficiently, excellent stakeholder management ability, able to thrive in an agile, dynamic and collaborative environment.
• Able to work independently and under pressure, and to influence others without having direct authority.
• Eager to learn, an initiative `taker, problem-solver and team player.

Who is TDCX?

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX

Basic + Commissions

Responsibilities:

• Achieve sales performance targets and maintain good client relations
• Manage assigned accounts and seek to grow them
• Generate and develop new key accounts
• Work closely with internal and external parties to propose solutions to meet customer’s needs
• Negotiate pricing with partners to ensure bids are competitive
• Develop and maintain professional and technical knowledge related to all our services
• Understand and keep abreast of market trends, relaying the information to management

Requirements:

• Diploma or Degree in IT/Engineering/Audio Visual or equivalent
• 2 years sales experience in a B2B environment with good sales track record
• Experience in a project-based, development of customized solutions sales environment
• Experience in the related Commercial Audio Visual Industries an advantage
• Good communication and interpersonal skills
• Proficient with Microsoft Office (Words, PowerPoint, Excel, Outlook)
• Class 3 driving license
• Energetic, independent and result driven

1. Job Description

- Play as Project Manager (Project Management Office) or Delivery Lead on banking system development or implementation projects.

- Manage the progress and milestone. Promote and control the issue & ToDo. Organize the progress report and report to client’s management. Also, manage the cost and human resource.

- Communicate closely with clients, business & IT related members. Organize teams and lead until the project ends.

- Manage client’s expectations to maintain the company’s impressions at a positive level.

2. Requirements

- Bachelor's Degree in Computer Sciences, Computer Engineer or Information Technology or related.

- IT Project Management Knowledge and Experiences

Must understand the overall software development life cycle.

3 or more years of experience of IT related project management or Delivery Lead. (Direct and manage project development from beginning to end)

Project Management Delivery tasks such as approach and plan definition, status tracking, issue and risk identification and resolution, resource planning, and governance execution

Will be able to understand and follow the process of the banking system development or implementation project.

- Japanese & English Language Skills

Must read, write and speak Japanese at a high level (native / JLPT N1 or higher) to engage with our Japanese-speaking clients and stakeholders.

Must speak English at a high level (business English) to communicate with team members from diverse cultural backgrounds.

- Banking Operation or Systems Knowledge and Experiences (as possible)

Will be able to understand the banking system structure, and high-level banking business.

- Others

Cheerful, good communication skill, able to work with team cohesively with high spirit

Highly self-motivated, enthusiastic and able to work effectively with teams that have diverse IT aptitudes and cultural backgrounds.

Attention to detail and highly organized, process-focused attitude.

Good conceptualization and analytical skills, enabling. Comprehension and development of solutions for complex business issues.

Ability to manage short, medium, and long-term planning horizons concurrently.

Job Summary:

If you are a self-motivated and independent UAT Analyst/Tester and aspiring to become Business Analyst, this role is for you within the banking domain.

Mandatory Skill-set:

• Degree in Finance, Accounting, Business Administration, Computer Science or equivalent;
• 1-3 years of experience in Banking Industry/Financial Industry;
• Proficient in Microsoft office suite of applications (especially Excel and PowerPoint);
• Experience in conducting testing or User Acceptance Testing (UAT), logging errors and documenting test scripts, results and findings;
• Maintain strong analytical, problem-solving, and communicating skills;
• Good interpersonal skills and a strong team player.

Desired Skill-set:

• Experience on Trade finance is a plus.

Responsibilities:

• Assist in Business Requirement preparation/Function Specification review activities;
• Assist/Participate in overall UAT management;
• Preparation of test scripts and writing SQLs based on mapping specifications;
• Report & monitor test progress & defects and document testing results / reports;
• Supervise change management by tracking, managing and escalating issues.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Responsibilities

• Study, analyse and understand business requirements in context to business intelligence.
• Design and map data models to shift raw data into meaningful insights.
• Utilize Power BI to build interactive and visually appealing dashboards and reports.
• Ensure data is cleansed, mapped, transformed and otherwise optimised for storage and use according to business and technical requirements.
• Automate tasks and deploy production standard code (with unit testing, continuous integration, versioning etc.)
• Build data pipelines to collectively bring together data.
• Design and implement written code.
• Test data from source to the presentation layer.
• Support and troubleshoot data pipelines.
• Other responsibilities include extracting data, troubleshooting and maintaining the reporting platform.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Manage Information Science, Banking and Finance or equivalent.
• Min. 5 years of experience in Data Analytics, Realtime data integration and Business Intelligence
• Experience in building and optimising ‘big data’ data pipelines, architectures, and datasets.
• Strong analytic skills related to working with unstructured datasets.
• Experience in Azure data integration tools e.g., Azure Synapse, Azure Data factory,
• Experience in Power BI report delivery.
• Knowledge in traditional ETL.
• Knowledge in financial sector technologies, products and services will be an advantage.
• Able to multi-task in a challenging technical environment to deliver high quality solutions.
• A meticulous team player who has proactive and positive attitude
• Excellent communication, interpersonal and presentation skills

Job Description & Requirements

Role Overview:

The SAP ERP domain technical business analyst plays an important role in bridging the technical and business aspects. This role involves understanding current ERP related business processes and assist the DnA team with respect to SAP ECC and future S/4HANA intricacies, collaborate with business on requirements gathering for new use case projects and support production operations team on-demand.

Requirements:

· Strong SAP Technical BA experience with core understanding of ECC/HANA systems and modules such as Finance, Procurement, Supply chain etc.

· Proficiency in data integration concepts, ETL processes, and data transformation.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal abilities.

· Familiarity with data analytics tools and technologies is a plus.

Responsibilities :

• Experience in integrating vision systems with automated processes, motion control based on model data, mathematical modeling experience and creating software solutions.
• Work in a multi-discipline team to aid in the collection and validation of system requirements.
• Create automated inspection and guidance solutions using vision and other sensing technology.
• Provide hands-on implementation and mentoring.
• Create innovative technical concepts, ensure costing and schedule to successfully deliver the project.
• Maintain knowledge of new vision, automation and sensing technology.
• Detailed design specification generation.
• Provide internal and on-site integration support.
• Aid in the creation of test plans and documentation.

Requirements :

• Bachelor's Degree in Electrical Engineering or Mechanical Engineering with min three (3) years of relevant experience.
• Experience working with vision system database.
• Knowledge of camera, light, and lens selection for applications ranging from defect detection to part location.
• Programming background with high-level languages such as Visual C# WPF, C++ and Python.
• Experience in developing vision system with Halcon and Opteon camera.
• Good knowledge in Machine Vision programming and experiences.
• Good experience on automation controls, motors & sensors like PLC, CTC, Beckoff PC and controllers, Servo & Stepper motors.
• Familiarity with wiring/cabling size/terminations and load/temperature requirements.
• Familiarity with industrial machinery design.
• Skilled in the utilization of statistical analysis.
• Required to travel regionally (average 20% of the time).
• 5 days work week.
• Transport pick-up at Bedok MRT station.

Responsibilities :

• Monitors and maintains the companys Office 365 email system.
• Carry out quality checks on performance and audit of email system and (provides discrepancy reports where necessary).
• Troubleshoots and resolves users' problems with and related to email systems.
• Constantly seeking improvements to secure the user environment and devices.
• Recommend policices and documents related to the acceptable use and standards of the system.
• Prepares training materials,or delivers training,on acceptable use of the system.
• Recommends backup and message retention.
• Install and configure anti-virus software.
• Updating anti-virus software patches and monitor for suspicious activities in the network.
• Peforms other related duties as assigned.

Requirements :

• Diploma in Computer Science or equivalent. Fresh graudate is welcome to apply.
• Experience in monitors and maintains the companys Office 365 email system.
• Preferrably at least 1-2 years of relevant working experience in IT and cyber security.
• Proficient in Office 365 administration and Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Good team player who is self-driven and result orientated.
• Organizational skills and attention to details.
• Preferrably able to join immediate or short notice.

Global Workforce Screening (GWS) – JP Morgan Singapore

Job Description: GWS Consultant

The position requires the administration of the background screening process and analyzing the verification results of all potential hires in the Asia Pacific region. This requires collection of information sources, research methodology, and dealing with screening vendors and internal clients.

Role & Responsibilities:

• Research and analyze the background of potential and existing hires. Communicate and explain any discrepancies that are found in the course of verification to the respective requestors.
• Prepare reports concerning investigations, security needs and recommendations.
• To assist in invoice processing and submission, generating monthly metrics or whenever required.
• To be actively involved in Team Projects as and when assigned by Team Manager.
• Handle time sensitive queries from different Line of Businesses and resolve issues.

The following skills are required:

• Strong oral and written communication skills (English) to deal with internal client’s requests, questions and issues.
• Computer skills–Microsoft Suite (Excel, Word, Access, PowerPoint).
• Able to coordinate with external vendors on the verification of background checks on all potential & existing hires and able to liaise with internal clients (HR, Line Of Businesses) in obtaining information, and resolving discrepancies found from these background checks.