Responsibilities

• Driving innovation and fostering collaboration.
• Gather requirements from clients on innovation / technology gaps for business growth opportunities.
• Reach out for innovation / technology / partners and link-up with clients.
• Translate business needs into technology needs.
• Curate technologies that can address upcoming trends.

Requirements

• Degree in Engineering or equivalent.
• Experienced in Innovation Ecosystem and IP Licensing.
• Minimum 5 years of experience in Innovation Technology Industry.
• Possess client-facing and R&D experience.

Interested candidates who wish to apply for the advertised position, please click APPLY to submit your updated resume.

EA License No: 13C6305
Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Highlights

• Pre-opening team
• Dynamic work environment
• Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible as part of the pre-opening team.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

As overall project manager, you are responsible for extensive construction projects and strategically relevant projects. You also lead the internal project team as well as the external partners, engineers and specialist planners. Together with them, you realise future-oriented and innovative construction projects from feasibility to turnkey handover. You will be able to assert and assert yourself in the management of complex and interdisciplinary projects. Your activities also include contract negotiations, chairing meetings, project management and controlling.

The ideal candidate should possess extensive project management experience in large design and construction projects preferably with Health Care Sector background.

Responsibilities:

• Being in charge of specific project(s)
• Chairing as well as attending client, contractor as well as design meetings
• Managing and negotiating service contract with client as well as contracts with subconsultants and contractors
• Managing change requests by client, subconsultants and contractors
• Oversees all architectural teams in project-in-charge and coordinates with all disciplines involved in project (e.g., architectural, structural, mechanical, and electrical, medical planning, interior design, and landscaping).
• Oversees review process for shop drawings, RFI, material samples, method statement, etc.
• Liaises with design team on design, coordination issues.
• Oversees and monitor progress of on-site work and resolves any arising issues.
• Establish requirements of Site Office Operations by the contractor.

Qualifications:

• Graduated with a recognized Degree in Architecture and registered with the Board of Architects, Singapore.
• Possesses 10 or more years of relevant experience.
• Effective verbal and written communication skills.
• Good knowledge of architectural details, working drawings and construction practices.
• Possess good knowledge of local building codes and regulations, authority requirements and compliance ability.
• Team-oriented personality and at the same time, be able to work together with Design and Site personnel.

As the Admin Manager, you will be responsible for ensuring the smooth and efficient functioning of our corporate offices. You will lead a team of administrative professionals who manage various office services, including company drivers, office supplies and receptionist services. You will oversee the daily operations of the Corporate Office, implementing process improvements, and maintaining a welcoming and productive office environment.

Job Responsibilities:

· Supervise, lead and manage a team of drivers, administrative assistants, receptionists, and personal assistants.

· Co-ordinate to ensure efficient workflow among team members, optimizing productivity and responsiveness.

· Oversee the scheduling, routes, and performance of drivers to ensure timely and safe transportation.

· Provide direction to administrative assistants in handling daily office tasks.

· Supervise receptionists in managing front desk activities, including handling inquiries and directing visitors.

· Support and coordinate activities with the personal assistant to executives.

· Monitor expenditures and manage budgetary requirements for the administrative department.

· Manage office premises maintenance (for eg: insurance for fire and hazards, insurance coverage for employees, agreements etc.).

· Manage monthly payroll process and staff claims.

· Liaise with third parties (eg: bankers, auditors, tax agent, corporate service provider etc. on finance, HR, tax and other matters)

· Ensure adherence to company policies and procedures within the administrative team.

· Identify opportunities for process improvements and implement best practices.

· Prepare management reports.

· Other Ad-hoc duties.

Requirements:

· Strong leadership skill in managing all the teams effectively.

· Excellent verbal and written communication skills.

· Strong organizational and multitasking abilities.

· Proactive problem-solving skills with the ability to make decisions in a fast-paced environment.

· Able to collaborate and work effectively with cross-functional teams to be a good team player.

· Flexibility to adapt to changing priorities and responsibilities.

· Meticulous with an eye to details.

· Proficient in Microsoft Office (Excel, Outlook, Power Point and Word).

Job Description

• Steer each market’s sales and marketing direction and develop matching strategies in line with S.E.A’s direction through intensive internal & external communication/adjustment.
• Work on the improvement plans for each country’s marketing mix strategy based on the S.E.A and Global direction of Reginal HQ & Japan HQ respectively.
• Manage distributors’ sales activities in ASEAN region including emerging countries like Vietnam, Philippines, Cambodia, Myanmar and Laos.
• Responsible for achieving sales targets and increasing Timepieces sales volume through management of distributors’ activities.
• Responsible for elevating brand position of each key brand in the mid/longer term and achieving long term business growth.
• Manage PSI (Purchase/Sales/Inventory) performance indicators for the region.
• Keep abreast of market situations in the region and provide regular reports to CSP and Japan HQ.
• Required to travel to regional countries on regular basis.

Job Requirments

• Bachelor Degree in Sales/Marketing, Business Administration or related discipline
• Minimum 3 to 5 years relevant working experience at Managerial Level in Japanese MNCs in a similar role, acting as a liaison between Japanese HQ and its overseas subsidiaries
• Strong planning and project management skills.
• Good business acumen and strong leadership skills.
• Confident, aggressive, good communication skills and open minded
• Proficiency in MS Office Skills especially PPT and Excel
• Proficient in Japanese language (JLPT N1) necessary to perform presentation and translation in Japanese for management reporting and facilitating communication between Japan and English speaking subsidiaries on day to day basis.

The Manager, Continuing Education & Enrichment adds value and contributes to the growth of the Continuing Education and Enrichment Department by being forward-looking well-informed of the emerging trends in the Training and Education sectors. The incumbent must possess strong industry and business acumen to maximise opportunities for growth.

• Develops sustainable programmes for upskilling the professional capabilities of individuals in our community and prepare them for career resilience.
• Develops sustainable enrichment programmes which promote critical thinking and problem-solving skills, improve children's ability to concentrate, and make learning more meaningful, valuable, and rewarding.
• Designs assessment processes, manages accreditation and certification processes and identifies opportunities to enhance curriculum effectiveness.
• Builds new profitable income channels for all programmes

Pre-requisites:

• Passionate about continuous learning for both adults and children
• Skilful and knowledgeable with the various funding schemes from the public agencies, and the use of Training Partners Gateway (TPG) and online learning platforms such as Teachable and Udemy
• At least 4 years of hands-on working experience in curriculum development, education and training sector
• Independent and confident in using digital and web technologies to conduct trainings, webinars, seminars and etc
• Ability to write business and marketing proposals
• Has initiative, resourceful, good interpersonal skills, analytical, detail-oriented and creative in publicity
• Ability to follow through programmes and projects implementation
• Must possess the ACTA/ACLP and DACE qualifications and/or a Degree/Diploma in Early Years Education
• Proficient in Microsoft Office Applications

Job Relationship : Reports to Deputy Head of Communications

A. Job Summary

You will manage, recruit, deploy and motivate caregiver leaders/volunteers for the effective accomplishment of Caregivers Alliance Limited’s (CAL) corporate goals. You are responsible to manage all elements of volunteering within CAL. Your role involves assessing CAL’s needs and meeting those needs through the recruitment, placement and retention of volunteers. You will also establish and maintain good relationship between these volunteers and CAL.

B. Responsibilities

• Bears the overall responsibility for the management of volunteers (caregiver leaders and community volunteers) in CAL
• Research and write volunteer policies and procedures
• Recruit volunteers, understand how they work, develop partnerships and assess their volunteering needs
• Generate appropriate volunteering opportunities and role descriptions based on the needs of CAL
• Ensure volunteers are appropriately matched and trained for a position
• Monitor, support, motivate and accredit volunteers for their work
• Celebrate volunteering by nominating volunteers for awards and organizing celebration events
• Offer advice and information to volunteers and external organisations through face-to-face, telephone and email contact
• Organise profile-raising events to attract new volunteers
• Manage budgets and resources, including the reimbursement of expenses
• Keep up-to-date with legislation and policy relating to volunteering and make any necessary modifications to accommodate changes
• Maintain the volunteer database in the Customer Relationship Management system
• Generate appropriate volunteering opportunities and role descriptions based on the needs of CAL

C. Job Requirements

• Degree in Human Resource or Marketing or related discipline
• Has at least 5 years of related experience in marketing, human resource or related fields
• Possesses good organisational, communication, networking and administrative skills
• Capable of innovative and strategic thinking beyond conventional boundaries
• Proficient in the English Language and has good writing skills
• Has the passion and dedication to work with families and persons with mental health issues
• Displays integrity - sincere in own behaviour and in dealings with others
• Results-oriented and is comfortable in working independently
• Works with others in a collaborative and solutions focused manner to achieve win-win outcomes

Key Responsibilities:

1. Product Development

• Conduct market research and analysis to identify customer needs, trends, and opportunities for new products or improvements to existing ones.
• To manage the product development lifecycle, from ideation and concept validation to product launch and post-launch evaluation which includes products P&L with a focus on product feature design, loyalty program development and enhancement opportunities.
• Collaborate with cross-functional teams (Merchant Acquiring, Risk, Finance, Operational, Technology) and lead the design and development of differentiated value propositions or operational processes for new and existing commercial products to win in the target market segment.
• Develop value added marketing contents for various communications assets including product marketing materials to drive cardmember engagements.
• Develop a thorough understanding of our customer portfolio and identify new dynamic targeting capabilities to grow spend. This includes creating segmentation, cost/benefit analysis, developing business cases to assist in campaign development.

2. Business Development:

• Identify potential partnerships, distribution channels, and collaborations to expand the Commercial Card's market reach and drive revenue growth. Develop and implement acquisition strategies (opportunity sizing, identifying effective lead generation sources, outbound and inbound campaign development, enhancing partnership channels) to drive activation and sales volume growth.
• Maintain current knowledge of all cards products and services offered, including commercial business cards use and travel management solutions.
• Engage with prospects or customers to understand their business needs, identify and sell-in relevant opportunities for DCS suite of working capital card solution to address their need.
• Build and maintain strong relationships with existing and potential clients, partners, and stakeholders to promote business opportunities and enhance customer satisfaction.
• Lead negotiations for deals, contracts, and agreements that align with the company's objectives and financial targets.
• Conduct competitive analysis to identify market trends, benchmark the company against competitors, and propose strategies for gaining a competitive edge.

3. Financial Analysis and Reporting

• Monitor and analyze key performance indicators (KPIs) to assess the success of Commercial Card products and business development initiatives.
• Prepare regular reports and presentations for senior management, outlining progress, challenges, and opportunities in product and business development efforts.
• Develop and manage budgets related to product development and business expansion activities

Qualifications:

• The candidate should possess at least 5-6 years of relevant Product development experiences, with the knowledge in Commercial Card Issuing and Acquiring businesses.
• Highly motivated, strategic thinker and has the ability to work closely with key business partners to deliver new initiatives to success
• Ability to work and collaborate in a complex environment, with a diverse group of internal stakeholders and with external partners.
• Good understanding of the card payment business or the network partner model, will be an added advantage.
• Strong financial analysis and insight discovery experience with an action-oriented outlook.
• Project and process management experience, with a high comfort level for technical complexity with attention to details and ability to multi-task
• Strong analytical skills with a creative flair
• Strong leadership and interpersonal skills
• Ability to take ownership and drive results in areas outside of direct control
• A strong team player who is flexible and maintains a positive attitude during changing work priorities.
• Strong communication skills (written & oral) with ability to articulate effectively at multiple levels. Proficency in Mandarin is essential in order to manage chinese-speaking clients.

The Visual Merchandising Assistant Manager role is to support the specific brand clusters in TR APAC and assist the VM manager with daily operations and implementation of TR APAC VM Guidelines, Design proposals, VM planograms follow up & managing collateral orders. He/She will work closely with brand marketing team and key stakeholders in keeping track that Design deliverables are met timely.

The role is to partner internally with brand marketing & sales team and local vendors & partners to drive excellence in executions in TR APAC permanent counters and promotional event sites. The key focus is on ensuring the brand equity is delivered in the highest level and design language is applied consistently across the Regional Travel Retail sites/locations.

This role is based in Singapore & is located within the Asia Pacific Travel Retail division. This role reports to the APAC SDVM VM Manager.

1. VM Launch Guidelines

a. Develop & issue TR APAC VM guidelines.

b. Study TRWW launch guidelines with marketing team & adapt for TR APAC to different market’s needs.

c. Ensure a timely ordering of collaterals for each launch campaign to ensure timely execution.

d. Update VM planograms based on assortment changes and product strategy.

e. Assist VM Manager to train Field Merchandisers to execute VM for ASOMs through training, workshops and regular visits to markets as required.

2. VM Planograms – New door opening / Renovations / Events

a. Work on VM planograms and order collaterals, lightbox visuals in timely manner.

b. Assist VM Manager to establish new launch format for template and process.

c. Develop & produce update tiles for local executions via TRWW offering or local suppliers.

d. Brief Field Visual Merchandising team, local sales team and installation vendors for store set up.

e. Consolidate images of store execution and report for review and follow up on rectification.

3. Lightbox Planning

a. Assist VM Manager to align with TRWW & APAC marketing on launch priories and lightbox cadence.

b. Review lightbox visual cropping/layouts with supplier for different markets/formats across APAC.

c. Lead color proofing and copy review to finalize quality output with supplier.

d. Maintain high visual lightbox standards throughout all environments through training, workshops and regular visits to markets as required.

4. Event Design & Planning

a. Review promotional sites and develop unique requirements for launches/promotions including HPP/SPP.

b. Assist VM Manager to keep track of the kit of parts.

c. Manage agency with event design and development of the scaled drawings and details.

d. Consolidate completion & execution with photos for review and follow up.

e. Review quality of executions from suppliers with Field Merchandisers.

5. IMD Ordering for new launches & counter installations.

a. Review offerings being sent out via IMD or TRWW.

b. Establish requirements through forecasting & orders with marketing.

c. Place Collateral orders & replenishments & planning for TR APAC.

d. Track status of orders & ensure timely delivery to installations of new doors.

e. Issue and manage POs in timely and organized manner.

6. Vendor management

a. Supervise VM vendor on technical drawings, review prototypes and samples for local production.

b. Manage cost within budget and delivery time for local production.

Procurement

• Manage procurement processes, including record keeping and ensure compliance to organisation’s policies and processes.
• Ensure budget holders provide procurement plans in a timely manner and work closely with them to plan and initiate procurement.
• Ensure that procurement needs for the team and payment for invoices are properly carried out and processed respectively according to CMSG’s procedures and guidelines.
• Conduct reviews, recommend and implement KPIs, SOPs, etc to improve work efficiency and effectiveness to achieve better procurement outcome, contract management and corporate governance
• Manage and coordinate internal and external audits to ensure timely response to the auditor and follow-up by the team.

Office Management

• Update and maintain latest HR/ Admin policies and processes.
• Manage and process onboarding/outboarding of staff/ interns.
• Coordinate with the parent company on admin matters where necessary.
• Manage and track all purchases to meet timeline and operational needs.
• Manage and oversee all contracts in the organisation.
• Maintain office records, including timely disposal of old documents according to guidelines.

Asset Management

• Monitor office stocks, assets and work with Finance Manager to conduct inventory count on an annual basis.
• Manage assets register by tagging all assets.
• Regular review of asset disposal and submit recommendations for disposal in a timely manner.

Requirements

• Preferably at least 3 years of relevant experience in procurement and office admin.
• Working experience in public sector and charities would be advantageous.
• Preferably with working knowledge of accounting software in Xero and MS Office applications.

Main Purpose of the Job:

Function as the Senior Project Manager in delivering professional PM services for large scale projects in the CRE and/or DC sector.

Job Description (Key Responsibilities):

• Act as a Project Lead in the project to liaise with all levels of stakeholders (Client, Consultants, Contractor, Authorities and end-users) on project related matter.
• Lead site team in project and manage the project managers involved in project.
• Chair meetings with key stakeholders involved i.e. Key Personnel Meeting, Project Control Meeting, EOT meetings and other ad hoc meetings called by the Client.
• To attend as necessary the Site Progress Meeting, Technical Meetings and Design and Coordination Meetings; and to keep the meeting minutes of these meetings.
• To monitor and review the project master schedule and advise the Client on the impact of any delay events.
• Monitor project cash flow projections, ensuring payments are processed promptly and recommended to the Client for payment on time.
• Manage the review of variations with Consultants and Client.
• Project administration and liaison with client on project implementation
• Manage consultants and ensure deliverables based on agreed program and completion dates.
• Ensure that the project deliverables are on time, within budget and at the required level of quality.
• Facilitates the handing over process of the completed project to the relevant stakeholders.
• Manage the defects reporting and rectification process during Defects Liability Period.
• In collaboration with other consultants, to manage the process of variation certification and closure.
• Prepare the Monthly PM report to the Client.
• Any other ad hoc duties as assigned

Core Requirements for all AIS employees:

You are:

• Culturally aware, able to embrace diversity and flourish within a multinational environment.
• Committed to maintaining a harmonious working environment by always treating colleagues and stakeholders with respect and curtesy.
• Working with integrity in everything you do and obeying all rules, regulations, and laws that affect your role.
• Committed to maintaining a safe working environment for all stakeholders.
• Able to assess challenges and ask for help when needed.

Job Requirements & Person Specification (Qualifications, Experience, Skills & Behaviours)

KNOWLEDGE, SKILLS AND ABILITIES

• Familiar with building plans submission procedures and approvals, construction sequencing and handing over process.
• Relevant working experience in the built environment sector and proven management abilities
• Effective communication skills and leadership qualities
• Ability to lead a site team.
• Have undertaken a PM role associated with healthcare or equivalent.
• Familiar with building contracts such as SIA, REDAS.

CREDENTIALS AND EXPERIENCE

• Degree in Project Management, Building / Quantity Surveying, Architecture, Civil & Structural or Mechanical / Electrical Engineering or other relevant qualifications
• Minimum 8 years’ experience in the built-environment industry handling new projects, CRE/DC projects with major A&A scope or large projects either fit out or new build or both.
• Minimum 1 Project Management related qualifications - [PMP, SPM, RICS, PRINCE2]

Asia Infrastructure Solutions is a leader in delivering project & programme management, cost management, sustainable design, engineering, business advisory and consultancy solutions for the infrastructure, buildings, and environmental sectors. The company was established by Global Infrastructure Solutions Inc. (GISI), the largest privately owned construction manager in the commercial building, industrial and healthcare markets, and a leading project / construction manager in the environmental and public infrastructure sectors. GISI and its founding members have over 90 years of project experience in Asia and currently employs 12,500 employees globally, operating in more than 90 countries.

Asia Infrastructure Solutions has a strong and diversified team of project managers, construction managers, programme managers, cost managers, sustainability consultants and various disciplines of engineering professionals with a long track record in the infrastructure, building and environmental sectors delivering the future for the built and natural environment. Our professional and technical expertise and capabilities are inherited from the Arcadis Design & Engineering / Hyder / Freeman Fox in Hong Kong and Arcadis Consulting / EC Harris / Davis Langdon & Seah businesses in Singapore which span many decades in the Asia region.

Notable projects in Singapore include the Jewel at Changi, CapitaSpring, the North-South Corridor, various hotels, data centers and corporate headquarters for the world’s leading MNCs to name a few.

We empower our employees to succeed and we invest in their professional growth through learning & development programmes as well as membership of professional bodies. Our employees also receive a range of benefits that includes opportunities for hybrid/flexible working, a share-ownership scheme, and private healthcare coverage.

Asia Infrastructure Solutions . Delivering the Future . AsiaInfraSolutions.com

Fair recruitment practices:

Asia Infrastructure Solutions adheres to the Tripartite Standards for Recruitment Practices in Singapore and uses fair, merit-based, and inclusive hiring practices.

Employment agencies:

Candidates referred by employment agencies will not be considered unless the agency has been explicitly instructed to provide candidates for the stated role.

• Ensuring that all security staff are trained on policies and procedures including conflict resolution techniques
• Maintaining good relationships with local law enforcement agencies to ensure they can be called upon in case of an emergency
• Interviewing potential employees to determine whether they have the right qualifications and experience for the job
• Ensuring that nightclub security personnel are trained in conflict resolution methods and laws regarding the use of force
• Overseeing the financial operations of the nightclub to ensure compliance with industry standards
• Determining the number of employees needed to run the business efficiently and effectively
• Coordinating the entertainment schedule with the DJ and other staff members, such as security guards or event coordinators
• Overseeing the hiring process for new employees to ensure that they meet all requirements
• Discussing any concerns patrons might have with security staff and resolving issues if possible

Main Responsibilties

1. Develop all promotional materials for using internal resources and external agencies so that potential students, agents etc receive accurate and reliable information on courses

2. Develop and implement communications campaigns with appropriate media to attract enquiries from prospective students and agents. (Advertising, direct mailings, newsletters etc)

3. Develop a reliable and accurate marketing information system (statistics, target market info, competitor research etc) to facilitate strategic decision making for marketing & management purposes.

4. Develop and maintain a database of student, academic and agent contacts to facilitate customer relationship management & direct mailing to recruit prospective students.

5. Represent company at relevant conferences and events and visit overseas agents and clients to promote our courses and recruit students. (China)

6. Managing the marketing & promotions budget to meet the student targets in the most cost-effective manner.

7. Prepare an annual marketing report to facilitate strategic decision making by management.

Planning and Organising

1. Planning marketing and promotions strategies over a 1 – 3 year period and presenting these to management for discussion and agreement.

2. Planning and organising the production of promotional material (print & online) up to one year in advance to ensure that deadlines are met.

3. Planning and execution of communication campaigns for all courses (advertising, direct mailing, CRM) a year in advance to facilitate lead in times of prospective students.

4. Planning, organising and carrying out overseas trips up to a year in advance.

5. Planning the allocation of the annual marketing budget to cover all aspects of the marketing plan that year.

Problem Solving

1. Problem: low student numbers on specific courses. The job holder is responsible for advising other members of the management team of possible solutions and for then implementing them as appropriate.

2. Problem: lack of marketing infrastructure / materials eg information systems. The job holder seeks out possible solutions and implements inline with budget.

Decision Making

1. In general, the job holder identifies and implements key marketing activities as per the marketing strategy. Collaboration is generally sought from the director of the institute on larger projects eg redesign of website, overseas travel.

2. Decides on which publications to advertise in.

3. Decides on allocation of marketing budget inline with marketing strategy.

4. Determines own work load and prioritisation.

Knowledge, Skills and Experience Needed for the Job

- Appropriate first degree.

- Professional qualification in Marketing.

- Wide knowledge and experience of consumer and marketing (China and Singapore education system)

- Project management skills

- Strong communication skills (Chinese and English)

- Strong organisational skills

- Innovative & strong initiative

- Able to travel

- Able to work long hours including weekend.

Are you interested to unlock the potential of Travel Retail channel in APAC and help brand recruitment across the region?

Bring your account management capabilities to the table and help craft the way the LEGO Group engages with kids, families and adults in the APAC Travel Retail business!

Core Responsibilities

• Lead account planning with strong Plans and data driven sales projections- this includes ownership of account flow and the various sales planning tools, inputs into overall S&OP process
• Be like a business consultant to our customers, able to advise customers on business performance, insights from across the broader LEGO business, aid in forecasting upcoming top-SKUs)
• Drive channel and store execution excellence from assortment listing excellence, inventory management, in-store merchandising, and Through-The-Line campaign execution
• Lead overall contract renewal process including negotiations
• Ensure Business-As-Usual tasks are done on a consistent & timely basis – CTT claims, data collation and analysis, Credit Limit simulations, timely POs from customers)
• Adhoc problem solving

Play your part in our team succeeding

In this role, you would play a key role in helping LEGO accelerate our presence in the top airports across APAC. Being in a team of 3-4 people, there are opportunities to be creative and entrepreneurial as we build the business & category of toys in Travel Retail - to ultimately inspire and develop the builders of tomorrow.

As per Eric Maugein, LEGO Group’s APAC Regional President for Markets and Channels, “We want a presence across key airports in APAC,” and this is a role where you can directly drive impact to achieve this mission!

Do you have what it takes?

• Minimum 5 years experience in key account management within the retail industry
• Familiarity with duty-free shopping, airport retail, and other travel-related sales channels highly preferred, including but not limited to in-depth understanding of the travel/retail market dynamics and trends in the APAC region
• Proven track record of successfully managing key accounts and driving sales growth.
• Strong negotiation skills and experience in contractual development
• Strong analytical capabilities, with well-rounded understanding of consumer goods business to develop insights to develop account plans and identify business opportunities
• Independent, driven and a self-starter – able to navigate through ambiguity
• Appreciates and values teamwork and mutual feedback in ways of working
• Able to communicate well English and another APAC language in writing would be helpful
• Flexibility to travel as needed within the APAC region

Please note: This is a permanent position based in our Singapore office. Our flexible working model allows employees to work 2 days/week from home (3 days in the office). Relocation support is not offered for this role.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
• Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

Please apply on our LEGO Careers Portal today: https://www.lego.com/en-sg/careers/job/travel-retail-key-account-manager-c1bdf1682b931000edf2568b0c5c0000

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONETHK – Empowering the Community.

RESPONSIBILITIES

Overview:

In this role, you will be responsible for co-developing, monitoring and evaluation of the strategic initiatives. Working closely with executive leadership, you will analyse trends, opportunities and develop plans to achieve long-term objectives. This role requires a deep understanding of business strategy of our agency, excellent analytical skills, and the ability to lead cross-functional teams to execute strategic plans.

As a Strategy Manager you will play a pivotal role in shaping THKMC’s future and ensuring its long-term success. You should possess a combination of strategic thinking, leadership, and analytical skills, along with a keen understanding of the social service and community care sector environment in which the agency operates.

Key Responsibilities:

1. Enabling Growth:

• Lead development & execution of THKMC's strategic plans & initiatives to drive growth & enhance competitive advantage.
• Monitor & evaluate continuously the progress of strategic initiatives, adjusting as necessary.

2. Research:

• Conduct comprehensive Social Service and Community Care (SS&CC) sector research, competitor analysis, and sectoral trend assessments to identify opportunities & threats. Understand how this data could be relevant for THKMC services & operations.

3. Data Analytics:

• Analyse data & perform quantitative analysis to glean insights about THKMC client, caregiver, volunteer & corporate partner populations.
• Use data to understand THKMC positioning in SS&CCA sector & recommend improvements.
• Analyse data (including financial statistics, budgets & forecasts), formulate & test hypotheses, and develop models to quantify feasibility of recommended strategic decisions.
• Identify THKMC strategic initiatives and key performance indicators (KPIs).

4. Cross-Functional Collaboration:

• Lead cross-functional teams, internal and external stakeholders to work cohesively towards achieving strategic objectives. 

5. Reporting and Communication:

• Track performance of strategic initiatives. Construct & update THKMC Management dashboard for monitoring & reporting KPIs.
• Prepare Strategic Planning and Transformation (SPT) discussion & presentation papers. Partner Secretariat(s) to table SPT presentations & updates of THKMC Management dashboard
• Work with Head (SPRM) to achieve functional objectives & deadlines.

Requirements:

• Bachelor’s degree in business or related field. Post-graduate degree or professional certification would be a plus.
• Minimum 12 years’ experience in management consulting, strategic planning, change management and / or business development, with at least 5 years in leadership roles.
• Proficiency in project management principles to oversee execution of strategic initiatives.
• Conversant with Enterprise Design Thinking & Business Process Re-engineering.
• Good working knowledge of Data Science.
• Strong working knowledge of visualization & collaboration tools. Proficiency in Microsoft Office, Power BI & Tableau.
• Expertise in Change Management.
• Deep understanding of Singapore Social Service and Community Care sector.
• Analytical. Independent problem-solving skills.
• Precision, accuracy & high attention to detail in all aspects of work. Strong stakeholder management & interpersonal skills.
• Strong written & verbal communication skills.
• Able to work autonomously & deliver under tight deadlines.

Job Highlights

• Pre-opening team
• Dynamic work environment
• Open and collaborative culture

Opening in 2023, Artyzen Singapore will be the first new hotel added to Singapore’s Orchard Road district in over a decade. What was once the sprawling home of the late Tan Hoon Siang (grandson of Singapore philanthropist Tan Tock Seng) is being transformed into a 20-story luxury property. The 142 rooms will sport a distinctive aesthetic, fusing reinterpreted facets of Peranakan art and style with contemporary design.

Responsibilities:

• To support Executive Housekeeper to create an environment for the team to successfully execute all Housekeeping operations ensuring both guest and employee satisfaction, and highest level of cleanliness.
• To oversee day-to-day operations relating to the Housekeeping Department (including Rooms) and administer supervision of all housekeeping staff in conjunction with the Executive Housekeeper.
• Effective and efficient assignment of manpower and resources to achieve cost saving, based on operations requirements.
• Establish a cross training program to enable staff to be multi-tasking with multi-skill.
• Assist the Executive Housekeeper in efficiently managing the department according to the established concept statement, providing a courteous, professional, efficient and flexible service at all times.
• Assist in liaising and organize with other relevant department that the established cleaning schedules are strictly adhered to.
• Inspects and double-check Guest Laundry, Dry Cleaning and press work on a daily basis, to ensure optimum quality of work, prompt pickup and delivery of garments.
• Develops standard operating procedures, as well as production and quality standards.
• Assist in conducting monthly inventory checks on all operating equipment and supplies.
• Assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
• Make Periodic inspections of all areas to check on Housekeeping standards, and issue necessary orders to correct shortcomings.
• Know the operational use and available facilities of the PMS.
• Assist in the revision and updating of the Departmental Operations Manual on an as needed basis.
• Maintain the Daily Log Book.
• Make recommendations to Management for modernization of equipment, methods or supplies.。
• Assist in coordination and monitoring of the implementation of the “Perfect Room” program.
• Be proactive and cooperate with hotel departments on sustainability program and initiatives.
• Monitor the handling of guest complaints and take ultimate responsibility to resolve complaints.
• Contribute to and complete the Asset Management Programme of the hotel.
• Be responsible for cleaning all public areas and back of house areas such as employee locker rooms, toilets, corridors, offices, service lifts etc.
• Be responsible for special maintenance projects

Qualifications:

• Higher diploma or degree holder in business administration or related discipline
• Minimum of two years of previous experience in a similar position
• Experience in the hospitality industry will be an advantage
• Ability to lead and motivate a team in a fast-paced environment.
• Strong attention to detail and ability to follow specific instructions.
• Knowledge of cleaning chemicals, proper storage, and disposal methods.
• Ability to work well in a team environment and under pressure.
• Strong sense of responsibility and attention to detail.
• Ability to respond quickly and effectively to emergencies.
• Must be available to work flexible hours, including nights, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to work as a team.
• Good command of written and spoken English.
• Ability to work under pressure and be flexible as part of the pre-opening team.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Key Responsibilities:

• Conduct end-to-end recruitment processes, from candidate sourcing and assessment to offer negotiation and onboarding.
• Develop and maintain strong relationships with clients and candidates.
• Collaborate with hiring managers to understand their staffing needs and provide strategic recruitment solutions.
• Stay updated on industry trends and market conditions to contribute valuable insights to the team.
• Drive continuous improvement initiatives to enhance recruitment processes and outcomes.

Qualifications:

• Proven experience as a Recruitment Consultant, with a focus on Engineering industries.
• Strong understanding of the Singapore job market and recruitment trends.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Results-driven mindset with a proven track record of meeting and exceeding targets.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected].

EA License No: 13C6305

Reg. No.: R1985234

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The Tax team handles Income’s corporate tax and GST matters and ensures that Income meets all its tax obligations as a corporate citizen.

You will be covering the preparer role within the tax team to support key tax reporting work responsibilities during the contract period:

• Extraction and review of general ledger listing for purpose of preparation of the first full corporate tax returns of Income
• Responsible for the timely and accurate preparation of tax computation
• Perform relevant reconciliations, controls and procedures to ensure accuracy and timely completion of tax reporting and operational tasks
• Investigate exceptions and engage with relevant internal and external parties to follow up on queries and address issues
• Ensure adherence to controls, compliance with relevant policies and procedures
• Research and implementation of tax reporting requirements
• Assistance with review of quarterly GST returns
• Participation in projects or other ad-hoc tasks as allocated

Requirements:

• University Degree in the Accounting or Business
• Minimum 5 years relevant experience in tax reporting
• Prior experience in insurance tax will be an added advantage
• Strong tax knowledge, skills and experience in financial sector
• Strong communication, writing and interpersonal skills
• Able to work effectively in a team environment to ensure timely and accurate preparation of the first full corporate tax computation for Income
• Support of review of quarterly GST filing

The successful candidate will be responsible for the full spectrum of engineering operations.

Lead and manage the maintenance department to ensure high quality standards for building maintenance, M&E operations, managing projects and implementing preventive maintenance programs to ensure that the facilities are well-cared for and adequately support the business operations.

Requirements:

• Possess a Diploma in M&E or its equivalent with at least 6 years’ experience in serviced apartment/hotel Engineering functions;
• Knowledge of Building Automation System preferred;
• Good leadership and effective time management skills;
• A qualified Fire and Safety Manager will be a plus, am well-versed in all maintenance process and health and safety rules & regulations.

*Roles & Responsibilities*

Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet!

Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door for you!

We offer competitive remuneration and the chance to work in an environment with our companion animals.

We aspire to provide dynamic customer service and exceptional hospitality, and ensure our patients and clients receive the very best care whilst with us.

*Main duties:*

Client Relationship Professionals are important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to create and maintain optimal client experience and good service, upholding the team ensuring client's expectations are met, and the wellbeing of the patients is paramount.

Here are some of the key duties for this role:

· Greet and welcome patients and clients as soon as they arrive at the clinic

· Attend to incoming enquiries and triage on patient's medical conditions on phone, Whatapp and email

· Provide basic and accurate information in-person and via phone, Whatsapp and email

· Manage and plan appointments according to client and patient's best interest

· Liaise between medical departments with discretion and professionalism

· Assist with admissions/treatment as per protocols

· Receiving and verifying payments

· Liaising with courier services and laboratories to ensure that samples are delivered and collected on time

*Requirements:*

· Diploma and Degree holders are welcome

· Minimal 3 years of customer relations, customer service or hospitality experience

· Animal lover

· Good communication skills, fluent in spoken & written English

· Knowledge in animal health care or relevant working experience is an advantage. Training will be provided.

· Responsible, good interpersonal skills and able to work under pressure

. Part-time or Full-time positions

*Offer:*

· Competitive Salary

· Medical Insurance

. Performance bonus

If you think you could be the right person for this job, enjoy working with people and animals, please send us your resume and availability details to [email protected] Personal data collected will be used for recruitment purpose only.

Primary Responsibilities

Banquet Operation

· Take charge of banquet event operation

· Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.

- Attend pre-function meeting with Event Organisers, disseminate information and changes to colleagues and relevant departments.

- Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log

- Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received

- Ensure that team members with direct guest contact possess good product knowledge

- Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations

- Check and ensure that all operating supplies are well stocked and sufficient to run operation

- Plan the manning allocation/work assignment per Banquet event

- Implement appropriate and effective measures to keep costs and expenses within budget

- Supervise the maintenance of service standards during banquet service operations

- Engage and obtain guests’ feedback during operations to ensure satisfaction

- Handle guests’ complaints and comments tactfully and efficiently

Team Management

· Interview, select and recruit F&B and banquet employees

· Ensure that new hire induction and required trainings are completed within three months of employment

· Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards

· Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required

· Maintain department communication logbook and update notice board.

Other Responsibilities

· Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features

· Be well versed in hotel fire & life safety/emergency procedures

· Attend all briefings, meetings and trainings as assigned by management

· Report for duty on time wearing clean and complete uniform at all times

· Maintain a high standard of personal appearance and hygiene at all times

· Perform other reasonable duties assigned by the Management of the Hotel

Only shortlisted candidates will be contacted.

Job Description

1. Must be able to apply effective project management methodologies and ensure appropriate action applies in corrective needs
2. Responsible for the development of project plans, activities and schedule
3. Strong in tracking project scope, requirements, timelines, milestones and deliverables.
4. Responsible for project Profit & Loss
5. Must be able to manage cross-functional teams in project deliveries
6. Manage contract requirements, terms, change management, identify potential risks and devise contingency plans.
7. Provide regular projects communications including status updates to customers, senior management, customers and stakeholders
8. Established and maintain comprehensive project documentation
9. To design appropriate training programs and workshops for project team
10. Experience in managing deployment of IT infrastructure, such as systems & networks and cybersecurity solutions
11. Experiences in major IT infrastructure & cybersecurity system updates, upgrades, OS hardening and migrations.
12. Constantly keep abreast of latest technology changes to maintain deployment and operational efficiency
13. Create a positive team environment and coordinate work effort of each team member in a cohesive fashion
14. Good vendor management skills.
15. Participate in tender project management and maintenance costing & quotation
16. Competent and proficient understanding in IT Infrastructure Services, Cybersecurity Solutions, Cloud Computing and Systems Integration.

Requirements

1. Diploma or Degree in Computer science / IT / Cyber/ Engineering or equivalent
2. Highly motivated and self-driven to complete assignment with the limited resources and tight schedule
3. Good technical skills in engineering, computer, cybersecurity and IT systems, and preferably in communications technologies as well
4. Good knowledge of Systems Engineering, Project Management and Systems Integration
5. Good communication and writing skills
6. At least 2 years’ experience respectively) in project management. Able to handle complex projects, technical challenges and different groups of users and external contractors
7. Good to have PMP or CITPM or PRINCE2 certification with strong understanding of techniques and methods
8. Strong familiarity with project management software E.g. MS Project
9. Strong customer management in collaboration and understanding their requirements
10. Strong vendor management in negotiation and collaboration
11. Strong in people management

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

As the Global Clients Executive, you will partner closely with LinkedIn Global peers to expand our footprint by aligning LinkedIn’s diverse portfolio of professional solutions with the complex requirements of our largest global customers.

You will act as the regional single point of contact to our key global customers, conducting Executive-level commercial discussions related to the procurement of LinkedIn Talent Solutions (LTS) products and solutions as set at global headquarters.

In order to ensure our customers generate the highest return on their investment, you will ensure that all LTS Products and Solutions are being utilized effectively in region and, ultimately, will provide compelling recommendations for additional investments and renewals in LinkedIn.

This is a highly collaborative role requiring a passion for building strong and lasting relationships which allow our largest customers to be, and feel, successful with LinkedIn products and solutions. Although you strive to meet and exceed quota, you will always act in the best interest of the customer.

Responsibilities:

• Develop territory and strategic account plans in collaboration with your Global Client Director (GCD) to deliver growth.
• Responsibility to hunt for new or additional revenue in your set of Global accounts, thereby ensure client’s highest return on investment on existing investments acting as trusted advisors.
• Prospect relentlessly to build pipeline and build strong personal relationships with prospects.
• Apply solutions expertise across our Talent and Learning product solutions offerings.
• On a weekly basis, plan and prioritize your book, activities, and meetings to ensure you are focused on your largest opportunities.
• Understand your customer’s business and objectives through detailed discovery.
• Gain commitment and buy-in of customers and prospects to proactively grow the account off-cycle by selling new solutions, add-ons, and renewals.
• Invest in meaningful relationships with economic buyers and advisors in your accounts by providing high-quality customer engagement activities (training, quarterly business reviews) on the solutions in which they have already invested.
• Build custom presentations and demonstrations based on customer defined objectives and goals versus needs.
• Be open, collaborative, and customer-focused in all communications and transactions with your global account team and clients.
• Close all orders with the larger LinkedIn investment in mind and provide post-contract support to ensure product delivery and satisfaction.
• Invest in colleagues and give coaching and advice when you see an opportunity for improvement.
• Be proactive about solving problems even if it’s outside of your area and be ready to take on additional initiatives and responsibilities as they emerge.
• Seek out opportunities to be a leader and do everything you can to help the company achieve its larger objectives.
• Demonstrate sales operational excellence by using our CRM tracking activities and, most importantly, forecasting.

In your first 12 months in this role, you will accomplish:

• Over-attainment of individual quota targets while understanding how your efforts contributed to the wider account team success.
• A deep understanding of some of LinkedIn’s most complex global accounts, how to plan and prioritize across this complexity and significantly increased business acumen.
• An understanding of how to manage & deliver to value for long-term partnerships and at the long-tail to support broader account-based objectives.

Qualifications

Basic Qualifications:

• 7+ years of experience in a quota-carrying role

Preferred Qualifications:

• Fluency in Korean
• Demonstrated ability to generate and execute a plan, lead with solutions to problems, not products.
• Ability to understand complex requirements and craft custom creative solutions. Experience is SaaS solution is desired.
• Strong verbal and written communication skills, ability to work with Excel & PPT, CRM Dynamics and SharePoint.
• Experience selling to EVPs, CXOs and end-users (in the same sales cycle doing multi-threading) in both individual and team sales environments.
• Experience in solution selling to global/multi-national customers, with complex organization structure.
• Strong experience in hunting and closing new business in maybe penetrated accounts. Farming & managing existing accounts and grow revenue QoQ.
• Ability to translate data and insights into crisp and relevant customer narratives.

Suggested Skills :

• New Business
• Prospecting
• Territory Planning
• Multi-threading
• Influencing

• To guide consultants and review their design to ensure the design adequacy to meet the relevant requirements and preferences of the contract.
• To optimize the design to reduce cost and construction schedule effectively.
• To coordinate with construction team to ensure the feasibility and constructability of the designed scheme.
• To train and enhance capabilities of design engineers/managers.
• Coordinate and review all design matters with LTA, authorities, consultants, subcontractors, etc.
• Provide technical solutions/advice on design issues to related teams
• Manage and control design deliverables related to BIM, technical, contractual and cost issues
• Manage subcontractors, review shop drawings to check to meet all design requirements

• At least 5 years of experience in the design of civil & structures / Architectural works for LTA MRT projects
• Degree in Civil Engineering or equivalent.
• Prefer candidates with relevant experience in Project and design management.
• Candidate must be detail-oriented.
• Strong writing and presentation skills.
• Strong in planning and documentation.

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Front Desk Assistant Manager with Conrad Hotels and Resorts supervises the activities at the hotel front desk, responsible for assigning work and ensuring the completion of daily tasks, including check-in/check-out, guest requests, concierge services and promotion of in-house activities.

What will I be doing?

As a Front Desk Assistant Manager, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments to deliver outstanding guest service and financial profitability. A Front Desk Assistant Manager is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard
• Ensure your shift team has a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day
• Assign daily shift tasks and ensure the tasks completion by every end of the shift
• Maintain and update guest history and marketing database as required
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place.
• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
• Maximize sales revenues through up-selling and marketing program
• Manage Guest requests, inquiries, and complaints promptly and completely
• Support new team members in any areas that they are not yet competent to handle independently
• Conduct daily training, coaching and guidance accordingly to new team members, to provide evaluation to team members when required
• Handle group arrivals and departures in the absence of the group coordinator
• Coordinate with various departments such as F&B, Engineering, Finance, Housekeeping, Sales, and external parties when running as a Group coordinator.
• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Follow up on required actions to Guests and team members in other departments
• Monitor departure rooms promptly in order to manage the room situation and avoid any guest disputes
• Ensure that the Front Desk is sufficiently stocked with daily essentials (including stationery, letterheads, folio paper etc.)
• Support in receiving and confirming room reservations
• Supervise financial transactions at the front desk
• Ensure that operational challenges and Guest comments/ issues are communicated to the Manager on Duty
• Aid the shift team in cashiering-related matters as required
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Conversant with Operator operations, computer and CRM / HotSOS / Kipsu / Vision systems
• Follow and adhere to company brand standards and Forbes guidelines.
• Attend training and meetings as required
• Familiarize with hotel and Front Office policies
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Front Desk Assistant Manager serving Hilton Brands is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3 years of Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
• A relevant supervisory/management certificate/diploma or degree, preferred

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!