JOB DESCRIPTION

· Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy

· Respond to customer enquiries and provide quotations to customers promptly

· Ensure timely and accurate processing of orders and issue billings accordingly

· Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to

· Work closely with overseas agent/partner and customer for scheduling of shipment

· Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier

· Follow up and update customer on all shipment details, schedule and status

· Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues

· Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice

· Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner

· Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary

· Check commodity harmonized system code if applicable

· Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc

· Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery

· Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately

· Work closely with accounts team to:

a. Resolve and reconcile credit note discrepancies against payment made by customers;

b. Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company

· Exercise good customer service skill when managing difficult customers and/or customer complaints

· Verify and analyse information gathered from customers’ feedback; and resolve the issues on the spot whenever possible. Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues

· Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned

· Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved

· Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations

· Other ad hoc duties as assigned

QUALIFICATIONS

· Minimum Diploma in Supply Chain Management, Logistics or relevant field

· Fresh Diploma/Degree graduates are welcome to apply

· Prior experience in customer service and/or in the logistics industry would be distinct advantages

· Knowledge in import/export shipping procedure, incoterms and documentation are added advantages

· Proficiency in Microsoft Office is a pre-requisite

· Excellent communications and interpersonal skills with ability to build key relationships across all levels with internal and external stakeholders

· Self-starter who is hands-on, motivated, flexible, meticulous, proactive and action driven

· Strong planning, organizing, prioritization and time management skills

· Strong analytical and problem solving skills with ability to identify and assess problems quickly; to apply judgment and recommend solutions within broadly defined guidelines

· A strong team player with commitment to collaborate with other functions of the Company

· Able to multitask and work under pressure and tight deadlines independently

LOCATION OF WORK

192 Pandan Loop #01-02 PANTECH Business Hub Singapore 128381

WORKING HOURS

Monday to Friday : 9am – 6pm

Extended hours depending on the exigencies of service

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Roles & Responsibilities

1. Provide first level of support and customer service

2. Provide quality customer service to customers over the phone or email

3. Require to listen, probe to clarify and understand customer needs

4. Escalate problems or issues promptly and resolve customer

5. Resolve all customer complaints in an expedient manner. He/she will need to act as a liaison to expedite requests between customers and multiple production locations.

6. It is important to process sales orders or changes by effective collaboration with internal departments and communication with customers.

7. Work closely with Inside Sales

8. Industry/Organization Type: Logistics & Warehousing

9. Working Hours: 5 days, Mon-Fri,9:00 am-6:00 pm

10. Duration: Permanent Role

Key Responsibilities

1. Achieve growth and meet sales targets by effectively managing the sales team.

2. Design and implement a strategic business plan to expand the

company's customer base and ensure a strong market presence.

3. Develop a comprehensive business plan covering revenue and expense controls to manage organizational sales effectively.

4. Recruit, set objectives, coach, and monitor the performance of sales representatives.

5. Develop the sales team through motivation, counseling, and continuous education on service knowledge.

6. Build and foster strong, long-lasting customer relationships by partnering with clients and understanding their needs.

7. Present realistic budgets and forecasts to the management team.

8. ldentify emerging markets and market shifts while staying fully aware of new products and

competition status.

APPLY NOW!!!

1. Minimum Diploma/Degree in a relevant field.

2. Proven track record in "business-to-business" sales, with at least 3 years of experience as a Sales Manager int he transportation, logistics, or warehousing industry.

3. Competent in planning and implementing sales strategies

4. Demonstrated negotiation skills and the ability to close business wins.

5. Success in developing sales plans and analysing the profitability of prospects, coupled with analytical and numeracy skills to review operational and financial data

6. Proficient in customer relationship management, with the ability to develop strong business relationships at all levels, including senior executives

7. Effective leadership, management and motivation of a sales team.

Role Overview:

The Vertical Sales Manager role will be responsible for landing new vertical logos to Apex and/or extend the share of our service scope for specified clients. As part of the company business development strategic across APAC, South East Asiamarket plays essential role for high-tech vertical and brand names. The Vertical Sales Manager is expected to have solid customer portfolio and relationship, business understanding so to utilize Apex unique strength of different air/ocean products and add value to customer supply chain demand. The candidate who with relatively strong experience in freight forwarding including air and ocean, and with proven track record of driving revenue growth for High-techcustomers would be a good fit.

Key Responsibilities:

• Identify effective sales leads
• Actively participate high-tech events and know-how of South East Asia market
• Collaborate with cross-functional teams to develop customized solutions that meet the unique needs of customers in the Asia Pacific market.
• Build and maintain strong relationships with existing customers, ensuring high levels of customer satisfaction and retention.
• Stay abreast of market trends, competitor activities, and regulatory changes to inform business strategy and decision-making.
• Sales discipline and activity management in CRM system

Qualifications:

• Bachelor's degree in business administration, logistics, or a related field.
• Minimum of 5-6 years of experience in business development, with a focus on S.E.A/APAC region and freight forwarding.
• Proven track record of successfully driving revenue growth and achieving sales targets in the designated vertical.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key stakeholders.
• Proficiency in English and additional language skills relevant to the Asia Pacific region preferred.

POSITION SUMMARY

• Follow up pricing enquires from overseas and ad-hoc project inquiry.
• To plan, direct & facilitate consolidation via SIN gateway based on situational scenarios.
• Assist in project management, business planning, service improvements & strategy development with the objective to provide progressive leadership for the workgroup, exceed service commitments & customer satisfaction, generate revenues and achieve long-term profitability.
• Support Pricing desk and Gateway arrangement.
• To assist the Load Planner to communicate, coordinate, monitor all airline space and warehouse activities.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Set strategy at area of control, create short term & long term plans for operational needs.
• Support Air Gateway Lead assigned tasks. Formulate, implement & review contingency plans to support overall operations & individual areas of operations.
• Provide direction & support for resolution of pricing issues, establish & execute service contracts, review customers’ feedback & initiate improvement measures.
• Initiate & plan long-term service enhancement projects, evaluate short-term & long-term results; assist in new operations development & initiatives in order to ensure continuous improvements at areas of control.
• Ensures compliance with system allocation policy and process to meet sales and operational service requirements.
• Follow handling procedures established by the management.
• Monitor the operations performance on system and ensure the timeline fulfillment.
• Other duties as assigned to the position.

JOB SPECIFICATIONS

Academic:

• GCE ‘O’ Level or above.

Experience & knowledge:

• Three (3) years relevant experience.
• Experience in the freight forwarding industry is required.
• Must be computer literate and able to prepare documentation quickly and accurately.

Attribute:

• Visionary leadership, human relations and communication skills.
• Problem-solving & decision-making.
• Detail oriented.
• Good communication skills.
• Must be fluent in English and local languages.

• Coordinate with customer on all administrative activities including reports.
• Responsible for all administrative functions within the respective account.
• Act as key interface to the customer by providing day-to-day logistics support.
• Ensure proper administration and documentation pertaining to order creation and shipments arrangement.
• Attending to customer’s inquires and handling of customer’s complaints.
• Managing customer orders as well as deliveries in the optimum manner.
• Data entry using various IT systems for incoming and/or outgoing shipments.
• To strive to achieve all metrics as stipulated by customer.
• Handle all customer enquiries
• Any other jobs as assigned by team lead

Requirements

• No relevant experience required
• 5 day work week
• Diploma in any related fields
• 1 year contract

Responsibilities:

· Coordinate and handling of daily Reefer Operations inside PSA Terminal

· Liaise with internal & external customers to ensure repair job carry out timely and efficiently

· Conduct warranty check and QA check on job done by technical team to ensure proper billing to customer

· Any other duties as assigned by Supervisor / Manager

Requirements:

· Min. GCE “O” / Nitec in Engineering or equivalent

· Proficient in Microsoft Office and Email

· Good interpersonal and communication skills and able to interact with people of all levels

· Willing to work on rotation shift including Sunday & Public Holiday

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified

This role provides support to essential business activities including daily operational activities, generating invoices, and other support to the Novogene NGS business.

Responsibilities

• Provide administrative support for local and international shipment activities, including inbound and outbound courier booking and tracking, ensuring shipment compliance.
• Support commercial activities and local despatch coordination, facilitating delivery or collection between the customers and service providers.
• Handle the receiving of biological samples, ensuring compliance with protocols.
• Understand and adhere to temperature requirements for samples. following established protocols.
• Handle customer enquiries through calls & emails.
• Support commercial activities, such as generating invoices and delivery order.
• Any other tasks as assigned.

Requirements

• Able to commit to a duration of 9-12 months.
• Strong computer literacy, with proficiency in Microsoft Excel.
• Prior working experience in the logistics industry is preferred.
• A team player.
• Details oriented, meticulous, and conscientious in work.
• Able to handle stress and adapt to changing priorities.
• Good coordination skills.
• Good communication skills, both verbal and written.
• Good phone etiquette, with the ability to communicate effectively with customers.
• Committed to supporting month-end business activities.
• Flexible and willing to accept ad-hoc and urgent tasks as needed.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Manage and oversee transportation projects from start to finish.
• Develop and implement project plans and schedules.
• Coordinate with internal and external stakeholders to ensure timely delivery and smooth operation.
• Monitor project progress, budget, and performance against established goals and objectives.
• Identify and mitigate project risks and issues.
• Communicate regularly with clients, vendors, and team members to ensure that all parties are aligned.
• Ensure compliance with safety regulations, industry standards, and company policies and procedures.
• Provide regular status updates and reports to upper management.
• Continuously evaluate and improve project processes and procedures to increase efficiency and effectiveness.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

The incumbent will be responsible in account management for a customer in the heavy equipment and power technology industry for its logistics and freight forwarding requirements. The incumbent will attend to the customer's needs and be instrumental in developing relationships with the client.

• Partner with the customer in providing dedicated support to their initiatives within the Crane Worldwide network and other forwarding business.
• Be the point of contact between customer and Crane Worldwide Logistics with regards to operational and account matters.
• Ensure that the company fulfills its service and performance standards as per agreed standards and agreements
• Manage customer’s s expectations and requests and work with internal stakeholders, both internal and external to deliver a consistent quality customer experience.
• To resolve disputes and service issues effectively and amicably. Promptly update customer on escalation issues.
• Collaborate across departments and work in partnership with Operations teams to deliver logistics solutions and achieve service and operational excellence.
• Prepare and submit required reports to customer on a daily, monthly or quarterly basis as deemed necessary
• Coordinate and partner operations team to provide tracking information as requested by the customer. Ensure proactive communications, checking milestone updates
• Ensure database are updated timely and effectively for complete visibility on job status and reporting.

Requirements

• Possess commercial acumen.
• Possess effective communication and interpersonal skills.
• Able to make impactful presentations.
• Driven individual
• Service oriented
• Possess 3 to 4 years of experience in a similar capacity.
• Possess Tertiary qualifications.
• Experience in logistics and Freight Forwarding, preferably both Air and Ocean freight.

We are seeking a highly organized and detail-oriented Crewing Assistant to join our dynamic ship management team. In this role, you will play a crucial part in ensuring the smooth and efficient operation of our vessels by providing comprehensive administrative and logistical support to our crew members.

Responsibilities:

Crew Changes and Shore Visits:

• Manage crew sign-on/sign-off procedures in strict adherence to the latest Maritime and Port Authority of Singapore (MPA) requirements.
• Prepare and submit necessary documentation for crews back from home leave.
• Coordinate with relevant authorities, agents, and internal departments to ensure seamless crew changes.

Crew Onboarding and Documentation:

• Liaise with new crew members to arrange their entry, travel, accommodation, medical check up and MOM WP registration.
• Consolidate and verify personal details, documentation, and certifications, including online authentication of certificates.
• Issue Personal Protective Equipment (PPE) to new and existing crew members, maintaining accurate stock records.
• Applying Flag state documents for crew.

Recruitment and Interview Coordination:

• Assist in the recruitment process by arranging interviews for ratings candidates.
• Coordinate with the Marine & Technical Managers to schedule officer / engineer interviews and ensure a smooth candidate experience.

Administrative Support:

• Perform essential administrative tasks such as filing, scanning, generating letters, recording crew details, and maintaining up-to-date records.
• Remind Technical/Marine Superintendents to deliver crew mail onboard vessels.
• Monitor crew members completing their 6-month probation period and report findings to the supervisor.
• Update ICA for crew details (New Passport No. / FIN no. expiry date)

Crew Welfare and Travel:

• Arrange transportation (sea/land) for crew members as required.
• Assist in monitoring crew personal documentation to ensure compliance with Flag State, Maritime Labour Convention (MLC), and MPA requirements.
• Report any crew issues or concerns to the supervisor promptly.
• Assist in travel arrangements for crew mobilization and demobilization, including booking air/ferry/land tickets, visa applications, and hotel accommodations.

Other Duties:

• Undertake any ad-hoc duties, projects, and activities as assigned by the supervisor.
• Ship visits for observation of crew work environment, performance, welfare and collect feedbacks on any crew personal issue.

What you should have:

• Diploma in Logistics, Supply Chain Management, Maritime Studies, or a related field.
• Strong understanding of crew management processes and relevant regulations (MPA, Flag State, MLC).
• 2+ years of experience in shipping operations or a similar role. Fresh graduates are welcome to apply.
• Proficient in Microsoft Office Suite and crew management systems.
• Strong communication and interpersonal skills. Able to communicate in Bahasa Indonesia or Bahasa Melayu will be an advantage.
• Meticulous attention to detail and accuracy

The Procurement Executive plays a crucial role in ensuring efficient and cost-effective procurement of equipment, services, and supplies for our fleet. This position involves close collaboration with the Purchasing Manager, vessel crew, and suppliers to meet the operational needs of our ships while adhering to company guidelines and industry regulations.

What you will be doing:

• Assist the Procurement Manager in daily procurement activities, handling ad-hoc tasks as required.
• Develop comprehensive plans for acquiring equipment, services, and supplies, considering factors such as cost, quality, availability, and lead times.
• Review existing administrative procedures and systems, identifying opportunities to streamline and improve efficiency in procurement processes.
• Ensure all procurement activities comply with the organization's purchasing guidelines, procedures, and relevant industry regulations.
• Track costs and expenses related to procurement, contributing to the preparation of accurate budgets.
• Arrange timely and cost-effective shipments of stores and spares via air, sea, and road freight to both local and international ports.
• Conduct occasional inventory and storeroom inspections on ships to understand crew needs, maintain positive relationships, and address procurement-related issues.

What we are looking for:

• Diploma in Business, Supply Chain Management, Logistics, Maritime Studies, or related field.
• 1 year of experience in shipping operations or a similar role. Fresh graduates are welcome to apply.
• Knowledge in technical shipping management is a plus.
• Proficient in Microsoft Office Suite and Ship Procurement System
• Good communication and interpersonal skills.
• Meticulous attention to detail and accuracy.
• Independent, resourceful, pro-active and team player.
• Sense of ownership and urgency.

JOB SUMMARY:

This position is responsible for managing and ensuring that all regional logistics services and capabilities needed to support Jabil’s operations and Customer programs are fully efficient and effective. This position is a member of the global logistics team and participates in formulating global and regional logistics strategy. Success in this position requires experience in deep and broad logistics knowledge, skill sets and practicing experience; as well as team management, managing multiple projects simultaneously, implementing and driving change, detail orientation, strong analytical skills, market industry knowledge, customer focus and sound judgment. The person in this position must have strong team leadership, facilitation and communication skills and an ability to work in a matrix organization and under constant tight /compressed time lines environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Provide in region logistics leadership for all Jabil logistics and trade compliance operations, guidance and strategy

· Formulate logistics strategy in support of business unit and site requirements.

· Manage, coach and mentor regional logistics team and site logistics managers.

· Provide guidance and direction to carrier mangers in regional carrier selection and negotiations.

· Manage; multi task and lead multiple projects simultaneously.

· Work in coordination with the other Regional Managers in formulating strategy and capabilities to

provide logistics support for cross regional operations.

· Develop and drive productivity initiatives for both in region and cross region operations.

· Ensure achieving and delivering regional logistics performances/KPIs

· Support customer sales initiatives and customer accounts.

· Lead dedicated customer logistics activity.

· Drive team productivity.

· May perform other duties and responsibilities as assigned

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS:

· Strong knowledge of global and regional logistics operations and industry (all transportation and

inter-modal logistics modes as well as Contract /WH-Hubbing Logistics)

· Carrier and 3PL management experience

· Strong proficiency in determining logistics requirements to enable company’s business goals and

objectives with ability to devise and implement strategy to achieve targets.

· Strong financial and analytical ability. Proficiency in managing business analytics to determine

optimum company footprint.

· Strong knowledge of regional direct and indirect taxes as well as regional customs regimes.

· Proven track record of successful change management accomplishments, implementing and

managing continuous productivity and cost reduction programs.

· Knowledge and experience in other key commercial/business elements; including general legal framework of business; contract of affreightment; commercial/INCO terms; region’s in - countries logistics bond zones and schemes, will be highly desirable

· Ability to manage multiple projects simultaneously

· Ability to prioritize and re-prioritize team’s workload

· Strong and convincing communication & articulation skills.

· Proficiency in use of personal computers, Microsoft Office products (Excel, Word and PowerPoint) and e-mail skills required.

EDUCATION & EXPERIENCE REQUIREMENTS:

· Bachelor’s degree required, Post Graduate degree in SCM/Logistics will be preferable

· Plus 7 - 10 years of significant international and regional logistics experience.

· Demonstrated high performance orientation, strong analytical skills, industry knowledge, negotiating ability, sound judgment and communication skills.

· Strong Project management and leadership skills.

· Must be able to influence senior management through well formulated business presentations.

· Must have ability and willingness to work and lead focused team within a matrix organization.

· Proficiency in Mandarin skills preferred as the successful person will need to liaise with Mandarin speaking counterparts.

· Agile, resilient and flexible work ethos/mind-set

· Ability for business travel when required.

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

• Strategically plan and manage logistics, warehouse, transportation and customer services
• Direct, optimize and coordinate full order cycle
• Liaise and negotiate with suppliers, manufacturers, retailers and consumers
• Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
• Arrange warehouse, catalog goods, plan routes and process shipments
• Resolve any arising problems or complaints
• Supervise, coach and train warehouse workforce
• Meet cost, productivity, accuracy and timeliness targets
• Maintain metrics and analyze data to assess performance and implement improvements
• Comply with laws, regulations and ISO requirements

Your position will be Sales Executive, your duties and responsibilities will be as designated by the Company, with an initial focus on:

• Develop and implement effective sales and marketing strategies, working with the team leader in executing those strategies, and ensuring the team's overall success.

• Identify and target potential clients in need of home removal services and international moving.

• Review our current lead handling process to increase the conversion ratio of leads received.

• Identify new business opportunities and stay updated on industry trends and competitor activities.

• Build and maintain a strong sales pipeline, consistently meeting or exceeding sales targets.

• Develop and deliver persuasive sales materials to prospective clients highlighting the value and benefits of our business services.

• Conduct on-site surveys and provide company introductions upon customers' requests.

• Negotiate and close quotations, ensuring customer satisfaction and establishing long term partnerships for referral business.

• Collaborate with marketing, operations, customer service, etc., to ensure the quality and smooth execution of the removal process and timely delivery of services.

• Identify areas for improvement, develop action plans, and implement strategies to meet or exceed sales targets.

• Stay updated on industry regulations and compliance requirements related to international removals.

• Prepare and submit accurate sales/leads reports, forecasts, and market feedback to management.

• Monitor and analyze sales data, key performance indicators (KPIs), and other metrics to assess team performance.

• Keep management informed about market information.

Requirements:

1. Tertiary education or above, major in business, marketing, or a related field.

2. Proven track record of success in sales, preferably in the logistics or removals industry.

3. Strong understanding of the international removals market, including knowledge of customs regulations, documentation requirements, and logistics processes.

4. Excellent communication and interpersonal skills, with the ability to build rapport and establish long-term relationships with clients.

5. Results-driven mindset, with a demonstrated ability to meet or exceed sales targets

6. Exceptional negotiation and persuasion skills.

7. Self-motivated and proactive, with the ability to work independently and as part of a team.

8. Detail-oriented with excellent organizational and time management skills.

Join our team and be part of a dynamic organization that offers a competitive salary, commission structure, and opportunities for career growth in the removal business industry.

Job Description:

• Support Supply Chain Manager, Logistics Manager and Operation Managers to make a project proposal to clearing offshore warehouse onboard all FPSO vessels respectively, aiming for making the physical inventory and the system’s inventory data (in AMOS) identical for better control over the offshore inventory and the consumable top-up purchase in future.
• Execute the proposed project above upon the approval of MdB President, i.e. organize the team if necessary, work out the detailed plan for each vessel with relevant project stakeholders such as Operation Managers, OIMs, Store Keepers, Maintenance Supers etc., go onboard to help offshore crews, especially OIMs and Store Keepers, to clean the physical inventory and the AMOS inventory together.
• Plan and perform random survey in the vessel’s inventory to check the data accuracy after completing the project described above.
• Plan and conduct training courses for all storekeepers.
• Identify opportunities of onshore common stock such as turbine, valves, compressors, safety gears and etc.
• Standardize AMOS material classification for all the vessels.
• Transfer any sort of expertise of material logistics to Logistics Manager and his team to strengthen the logistics organizational capability and knowledge.
• Advise Operation Management Team and Supply Chain Department of any possible efficiency improvement plans for various issues of material logistics offshore and onshore, incl. material handling procedures review, optimization of transportation, and systems and organizational reforms.

Job Description:

• Prepare Purchase Orders and various shipping documents such as invoices, packing lists, certificates of origin, beneficiary certificates, export permits, etc.
• Liaise with suppliers and customers to ensure smooth order fulfillment.
• Coordinate with banks, inspection bodies, and insurance companies for document submissions and Letter of Credit issuance.
• Handle Letter of Credit negotiations.
• Assist and support Sales Representatives with customer inquiries related to order fulfillment and documentation.
• Source freight and arrange shipment bookings.
• Prepare and submit regular reports as assigned.
• Perform other ad hoc duties as required by the department manager.

Requirements:

• Minimum qualification: ‘O’ Level.
• 3-5 years of experience in a similar role.
• Self-motivated, proactive, and results-oriented team player.
• Proficient in MS Office and SAP software.
• Ability to work cross-departmentally on specific projects and developments.
• Strong understanding of Supply Chain Management, International Trade, Business Contracts, and Negotiations, including UCP600 standards.
• Excellent interpersonal, verbal, and written communication skills.

Job Responsiblities:

• Contribute to the accuracy of inbounding and outbounding processes, by checking their manifests, paperwork and integrity, including dangerous goods, closely following up material handling team, and communicating to Material Logistics Supervisor any abnormality found, in accordance with MODEC's procedures.
• Contribute to the proper storage and control of materials onboard, by correctly labelling the items, allocating them in stores and recording in the system, critically assessing storage situation that require reorganization and
  supporting on possible adjustments.
• Contribute to the proper visibility of the stores of the unit, by assisting the Material Logistics Supervisor to develop various reports, as requested by Offshore and Onshore leaderships.
• Contribute to the load of backload of materials arrived through choppers, by participating in the chopper operations teams, providing operational support and checking all required documentation for the materials being embarked and disembarked, when requested.
• Knowledge on Brazilian legislation applicable to FPSO operation is required, including NR-10;
• Experience with offshore or FPSO is preferred.
• Required availability to move to Brazil and work offshore for the FPSO operation

Job Requirement:

1. Minimum 8 years experience operating with Oil and Gas industry;
2. Minimum 8 years experience working offshore as Storekeeper Onshore/Offshore;
3. Minium Bach in business logistics
4. Fluency in written and spoken english is preferred.

Job Scope

• Sales Order Excellence: Take the help of our sales order process, ensuring each customer’s journey from order to fulfillment is seamless and satisfying.To manage the accounts assigned to you by increasing the sales and developing new sales
• Logistic Coordination : Assign to SG logistics management , keeping our warehouse operations effective , support regular stock takes that inform business strategy and support sales success.
• Strategic Material & Stock Coordinating: Play a vital role as team member for internal Sale and Operation to collaborate with PMC , Sales and Product team to ensure stable supply chain and quality .
• Operational Dynamo: Propel efficiency through your involvement in the inbound and outbound logistics, demonstrating an eye for improvement and a knack for problem-solving.
• Customer Success Advocate: Act as a key contributor to our commitment to customer satisfaction, where your efforts in order execution and delivery management result in triumphant customer experiences.
• Other tasks assigned by supervisory or management

• Candidates must possess at least a diploma related to supply chain, logistics, or management.
• Excellent communication, interpersonal and presentation skills
• Able to work both independently and as an effective team member
• Bilingual proficiency in Mandarin and English will be advantageous as this role involves liaising with our associates in China
• at least 2 years relevant experience

Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.

Career Advancement Opportunities: We provide clear career progression pathways and support your development to help you reach your full potential.

Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

Summary

The Pacific Logistics team is the heartbeat of Operations at Apple. Come experience the best of both world - Work with the best Logistics partners in the industry, both internally and externally! We are growing our planning and analytics capabilities. This is an exciting opportunity for individuals who like to apply their analytical and stitching skills to plan logistics capacity to meet business's demands. We are looking for results-oriented individuals who will track all aspects of Logistics Planning, working with the Inbound/Outbound transportation and Distribution Centre (DC) Operations teams in Logistics. This is a central planning role and you will need to collaborate with the Supply/Demand Management, Operations Finance, Retail Fulfilment Operations and Reseller Operations teams on all Logistics capacity related matters and to drive further efficiencies in the Logistics Planning processes. The goal is to proactively influence and collaborate with the functional teams – meeting business requirements, balancing cost, infrastructure, supply, resources, credibility and supplier relationship and to scale to the right capacity across Logistics to maximise sell-through.

Description

IN THIS ROLE, YOUR RESPONSIBILITIES INCLUDE:

• Support Logistics Capacity planning related queries across Inbound, Outbound, Distribution Centers, all route to markets (Direct and Indirect business).
• Maintain Logistics Planning system tools to ensure accurate forecast and capacity plans to support the capacity planning process.
• Report on Key operational KPIs to monitor forecast performance against actuals.
• Analyse Forecast requirements against Logistics capacity to identify any risk to supporting Apple’s key events and volumes; where required collaborate with the Freight and Distribution Center Managers to enable more capacity. The role requires support the Logistics capacity planning team throughout the year including new product launches, event driven promotions and sustaining operations taking seasonality into consideration where applicable.
• Support all related reporting activities (dashboard, metrics, etc) including reviewing the need to enhance the tool to support the business need.
• Handle, supervise and understand variances between forecast and historical data profiles (both sustaining operations and during New Product Introduction).
• Participate in Logistics Cost and Shipping strategy reviews with Operations Finance, Reseller Operation and Supply/Demand Management.
• Drive continuous improvement in planning process and management system constantly looking for ways to improve the efficiency and effectiveness of handling the business.

Minimum Qualifications

• Bachelors degree preferred, applicants with 1-3 years relevant experience in supply chain/logistics will also be considered.
• Strong Data analysis and numeric skills with excellent attention to details and the ability to evaluate, analyse, present data to senior management team (as needed)

Preferred Qualifications

• Organised and able to react to the challenges of a dynamic environment
• Ability to deal with significant complexity driven by product transitions, macro factors (such as variations/exceptions in the supply chain), changing business landscape and supply or demand constraints
• Excellent communication, influencing and negotiation skills, both written and verbal
• Ability to establish positive relationships in a cross-functional team environment
• Positive mentality, energy and demeanor with strong work ethics
• Demonstrates initiative, perseverance, creative and flexibility
• Proficient at high level with Microsoft Excel
• Customers / Partners centric, focus on meeting the business demand, thinking of the big picture
• SAP, Tableau, Business objects (or equivalent) and database skills an advantage

This position generates new business by managing business relationships between UPS and designated Enterprise Accounts. He/She executes business plans by meeting and exceeding sales and revenue goals. This position leads service and sales activity across UPS's portfolio of products and services including Freight, Package, Forwarding, and Distribution. He/She drives global business growth through solution development, customer-facing communications, contract development, value creation, and negotiation. This position obtains knowledge about customers’ competitors to consult customers on UPS solutions that support their market competitiveness.

Responsibilities:

• Maintains contract compliance and renewal process to ensure elements of contracts are being followed and negotiated by both UPS and the customer.
• Maintains and monitors customer information and account performance data for Freight, Package, and Forwarding and Distribution to track sales performance against sales objectives.
• Utilizes business information and analysis reporting tools to assess account performance analysis.
• Monitors and tracks competitors to gain competitive intelligence to be used in engaging prospects and customers.
• Builds high level Customer Relationships
• Identifies key decision makers within customer organizations to expand business opportunities across the enterprise portfolio.
• Works with internal stakeholders to develop comprehensive account strategies for retention, penetration and acquisition of accounts.

Requirements

• Minimum Bachelor’s Degree in Supply Chain Management, Logistics, Marketing, Business, or relevant discipline. Master’s Degree or MBA will be a plus
• Possess at least 7-10 years of experience in a field sales role.
• Candidate with strong experience background in life science and/or medical device/pharmaceutical industry (or related) with extensive knowledge of GMP/GSP/GDP environment and 3PL/4PL experience will be an added advantage
• Candidate with healthcare regulations knowledge or healthcare service experience is strongly preferred
• Familiar with ISO certification knowledge (especially ISO 13485:2003)
• Proven track record of increasing sales against plan objectives in previous assignments
• Business related travel will be required