Total 3,756 accounts officer job vacancies in Customer Service category in Singapore

Position: Customer Service Officer

Location: Serangoon

Time: Tuesday to Sunday, 12.00 pm to 8.00 pm

Job Description:

• Handling Customer Enquiries
• Handling Vouchers Redemption
• Handling Calls
• Data Entry

Job Requirements:

• Excellent customer service and communication skills
• Proficient in handling voucher redemption procedures
• Strong telephone etiquette
• Accurate and efficient data entry skills

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

The job holder will support the operations of Call Centre in the following areas but not limited to:

1. Engagement of residents and community partners to address enquiries about population health services and initiatives and link up with the appropriate team / service where appropriate;
2. Proactively liaising with teams and community partners to facilitate coordination of community based services for residents
3. Support the navigation and provision of community based resources / services to support residents and caregivers to take charge of own health
4. Assisting residents with community appointment related requests
5. Conduct outbound nudges to encourage enrolment and participation in screening and vaccination
6. Proactive team player to contribute to service improvement initiatives and projects and be part of implementation
7. Scan for new ways, tools and technology to improve resident and partners’ experience and efficiency of processes

Requirements

• At least Diploma in any field
• Highly independent, self-motivated and collaborative in team setting
• Highly adaptable and good situational judgement.
• Proficiency with Microsoft suite of applications
• Open to work extended hours eg weekends

If interested, please email me at [email protected]
➖
Alex Goh Hock Leong
(CEI.No: R1763413 l Recruit Express Pte Ltd (Healthcare & Life Science) | 99C4599)

Job Description

· In Charge of Import/Export Documentation & Processes

· Shipping documentation (Import/ LC/ documentation/ Bill of Lading )

· Provide customer support for shipments and advise various country customary rules and regulations; provide after-sales support and following up with client till the whole transaction is completed.

· Handling customer enquires or complaints

· Send all necessary information and documentation to clients / agents / sea companies / forwarders / warehouse accurately and on a timely basis

· Liaise and maintain good relations with agents and shipping companies.

· Knowledge in LCL Cargo Consolidation.

· Other ad-hoc duties if required

Requirements

· Minimum GCE N or O level

· Responsible, positive attitude, be able to work independently and as a team player

· Preferably with Logistics/ Shipping / Freight Forwarding Experience

Job Description

• Industry/ Organization Type: Logistics / Transportation
• Position Title: Customer Service Officer
• Working Location: Tanjong Penjuru (Transport provided from Jurong East MRT)
• Working Hours: 5 days (M-F, 8:30 AM-5:30 PM)
• Salary Package: Basic Salary up to $2,800 + AWS + Variable Bonus + Lunch Provided
• Duration: Permanent Role

Key Responsibilities

• Understand and manage License Warehouse Customs procedures, including permit declarations.
• Communicate with customers regarding orders, coordinate shipments with forwarders, oversee inventory, and carry out general admin and customer service tasks.
• Collaborate with shipping agents and transport companies for scheduling, booking shipments, and organizing local deliveries.
• Address customer inquiries, aiming to improve customer contentment.
• Carry out prompt and accurate billing and job closure in the system, and ensure information is sent to Accounting & Finance.
• Generate and submit warehouse reports for management review as needed.
• Handle customer complaints and claims effectively.
• Examine any issues related to shipment failures or product quality and ensure appropriate follow-up actions are taken.
• Maintain organized and auditable filing and documentation.
• Guarantee precise order processing in line with service agreements and guidelines.
• Regularly reconcile stock and resolve any discrepancies swiftly.
• Be open to involvement in new projects for professional growth.
• Engage with Singapore customs regarding any issues with incoming goods and for audits.
• Any other ad hoc tasks as and when assigned by the Assistant Manager.

APPLY NOW!!!

• Minimum 1-2 years of relevant experience in warehouse/logistics operations
• Knowledge of Form D and COO handling will be an advantage
• Knowledge of SAP will be an advantage
• Team player with the ability to collaborate well with others

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66152 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Call Centre Officer

Duration: 6 months contract

Working hours: Monday - Friday

Mondays to Fridays: 8.30am-6pm

Location: Kallang

Job Scope:

• Respond to a high volume of incoming customer calls through an automated phone system.
• Initiate outbound calls to patients, referrals, and sales contacts as necessary.
• Employ available resources to diagnose and resolve patient concerns or problems.

Requirements:

• Minimum Diploma in relevant studies
• 1-2 years of customer service experience required
• Call center experience preferred

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R22106363

EA Personnel Name: LUM PEI YEE

Are you looking to take step into healthcare but not sure where to start? Come join us and enter the world of healthcare.

BJIOS Orthopaedics is looking for an individual who is able to aid in the coordinating of care across multiple healthcare providers and settings. This role enhances the overall patient experience and the quality of care. To carry out this role, the following lists down the responsibilities of the PSA/O.

Core Responsibilities

• Scheduling appointments for Patients
• Providing and educating patients and family members on health grants and medical assistance information
• Registering and processing payments of patients
• Assist patients with Insurance and Medisave claims
• Assist Nurses and Doctors in administrative and clinical support

Requirements

• Minimum General Certificate of Education (GCE) Ordinary Level or equivalent
• Able to work in a team or independently with minimal supervision
• Outgoing and pleasant personality with good interpersonal and communication skills
• Proficient in computer skills
• Service Oriented and patient focused
• Possess organisational and problem-solving abilities to manage coordinate schedules

Benefits

• 16 Days annual leave
• 13 Month AWS with Variable Bonus
• Medishield-rider benefit
• Outpatient Medical & Dental coverage
• Discounted in-house services

Working Hours

Mon- Fri: 8:30am to 5:30pm

Sat: 8:30am to 12:30pm

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Benefits Summary:

• Up to $2100 + AWS + Bonus + Allowances
• 4 days per week, including weekend
• Working Location: Central

Responsibilities:

• Support daily customer service
• Prepare and deliver appropriate presentations on products and services
• Maintaining good relationship with new and existing client
• Undergoing outdoor sales activities and roadshows
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

Follow us on Telegram for more job opportunities:
https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Reporting to the Customer Service Executive, the Customer Service Officer’s main responsibility is to handle the billing processes.

Responsibilities:

• Perform billing administration and customer service function
• Ensure invoices are in order and billed correctly
• Verification of proof of delivery documents
• Basic administrative duties include filing, scanning, or copying
• Attend to inquiries from customers

Competencies

• Self-starter, positive working attitude, and good team player
• Able to work independently and handle high volume work under a tight deadline
• Meticulous with an eye for detail
• Bilingual in English and Chinese for effective communication with our Mandarin-speaking associates

Requirements:

• Minimum GCE "O" Level
• At least 1 year of related working experience in billing-related functions.
• Proficiency in MS Office with expertise in Microsoft Excel & Words
• Availability on short notice preferred

The position will be based at Lim Chu Kang.

Company transport is provided at Kranji MRT Station.

• Lead and Manage Customer Service Team.
• Initiate and Manage Continuous Improvement Activities.
• Support data processing and analysis on inventory data / transaction data.
• Compile the relevant specification with operation team for any purchasing / sourcing.
• Communicate and liaise with procurement team for any operational supply, equipment.
• Attend to customer’s enquiries & complaints when required.
• Ensuring the smooth operation & cooperation with the team members.
• Monitoring customer service members, coordination & improvements.
• Keep any operational documents properly.
• Immediate reporting to direct superior upon any irregularities

Job Highlights

• AWS
• Variable Bonus
• Structured training programmes

Job Description

• Arrange appointments with owners
• Hand over new condominium units to owners
• Conduct briefings on the rules and regulations of the estate
• Respond to residents' feedback/queries promptly
• Liaise with contractors on the internal defects/design of the condominium units
• Monitor the progress of defects rectification
• Act as a liaison officer for the developer

At Knight Frank, our people are crucial to success. We invest in our employees' lifelong learning and create a remarkable opportunity for everyone to grow personally professionally.

Knight Frank offers a Transformation and Growth Scheme that will help you develop your skillsets across a range of topics, including service excellence, improvement of writing skills, and knowledge of Building Maintenance & Strata Management Act (BMSMA).

Accelerate your career growth today by joining our professional development program!

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Traffic Coordinator to support our sales teams and liaising with the operations for distribution and delivery. Job scope also include planning, arrangement, and monitoring of the deliveries and shipments of the loose cargos. You will represent our company in a professional and cost-effective manner to increase our profitability and customer satisfaction.

Job Description:

• Handling all incoming and outgoing shipments
• Process customer’s orders/ enquiries timely and accurately and timely responses to emails and requests (internal and external)
• Handling LCL documentation
• Monitor vessel schedule via PSA PortNet, SATS or SIA
• Ensure all customers’ standard operating procedures are followed and updated
• Liaison work with drivers, customers, external vendors and etc
• Manage all customer enquiries
• Resolve operational issues encountered
• Plan, arrange and monitor the deliveries and shipments of the loose cargo
• Identify any risk factors that may impact efficiency and safety during transport execution
• Coordinate closely with the drivers and team of internal coordinators to ensure smooth and efficient transportation
• Review daily transport operational activities and ensure all delivery activities are carried out within schedule in a very efficient and cost-effective manner
• Schedule vehicles for routine servicing / repairs / LTA inspection
• Meet compliance at all times
• Perform any ad-hoc tasks/projects as assigned

Requirements:

• Minimum 1 year experience in Customer Service (Transportation Industry)
• Familiar with PSA PortNet, SATS or SIA
• Minimum 2 years’ experience in Logistics & Supply Chain (Transportation industry preferred)
• Strong communication, presentation and customer service skills
• Reasonable knowledge of Singapore roads, yard and port operations
• Ability to perform under a fast-paced and performance driven environment
• Able to work independently with pro-active attitude
• Ability to communicate with one other languages a plus
• Good communication and customer service skills

Alternative, can email your CV to [email protected]

Responsibilities:

• Attend to customers' enquiries and feedback on customer orders' status
• Manage and oversee all inbound and outbound inventory activities
• Review materials forecast and execute supply plan
• Analyze Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.
• Analyze the variance of demand and supply
• Monitor the fulfillment gaps, drive investigation of root cause and recovery plan
• In-charge of inventory control and analysis
• Ad hoc duties as assigned

Requirements:

• Diploma in Supply Chain Management, Logistics or equivalent
• 1 - 2 years of customer service/ supply chain/ inventory distribution management experience

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• Ensure daily operations run smoothly
• Handle enquiries professionally
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with Cashiering / Customer Service experience
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Jurong East / Tuas Link MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• Ensure daily operations run smoothly
• Handle enquiries professionally
• Ensure that all office equipment, computer peripherals and communication equipment are handled and maintained in good working condition
• Reconcile and take custody of all payment collections at the end of shift with the report generated by POS machines to ensure they are properly accounted
• Any other ad-hoc duties as assigned

Job Requirement

• Minimum GCE O Level with Cashiering / Customer Service experience
• Meticulous with details, good communication and interpersonal skills
• Able to maintain confidentiality and sensitivity in the management of work

Working Hours / Location

• Woodlands MRT / Marsiling MRT
• 4 days work, 2 days off (rotating basis)
• 10am to 10pm / 10pm to 10am (2hrs break)
• Basic + Incentives + Allowances + Bonus! Uniform provided!

We regret to inform, only shortlisted candidates shall be contacted.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Our client is an property management company. They are looking for a Contract Admin Assistant to assist their team for the next phase of their business. They are located in the Central - easily accessible.

Job Duties:

• Schedule key appointments with buyers.
• Share daily schedule with project stakeholders.
• Manage general administrative duties.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

19C9682 (Recruitpedia Pte Ltd)
EA Reg. No. R23119064
TEOH ZINI

Working hours

11am to 8pm or 12pm to 9pm

2 days off per week (1weekday 1 weekend)

Job Description:

• Handle all new and/or existing customers appointment booking.

• Attend to walk-in customers at the outlet.

• Assist all customers enquires via emails and callings, including cold calling.

• Assist outlet manager on individual's commission calculation including data entry work.

• Manage outlet POS System for all transaction.

• Handle of monetary receipts and payment.

• Any other ad-hoc duties as assigned.

Only Candidates with Customer Service or Reception experience( in any industry) will be shortlisted.

Working Location:

Ang Mo Kio-AMK Hub

Paya Lebar-PLQ

Clementi-Clementi Mall

Salary: up to $3200

Working Days & Hours: Mon-Fri Office Hours

Location: Simei

Job Description:

Generate monthly invoices, verify the accuracy of the bills and obtain approval before distribution.

Perform daily reconciliations of e-payments and off-set against individual invoices for accurate arrears tracking.

Track clients with outstanding balances for follow-up, and propose for write-off if criteria are met.

Prepare and verify EFT reports prior to submission for GIRO deduction.

Process GIRO applications and liaise with clients/ banks for failed deductions.

Process refunds for discharged cases.

Track, submit and reconciliate claims related to healthcare financing schemes and subsidies (ILTC, Medisave, SMF, Medifund, One-Rehab etc).

Assist in preparing month-end and year-end management reports including P&L analysis, workload statistics etc.

Assist in annual fee revision process.

Assist in finance-related audits including preparing reports and liaising with auditors.

Assume other responsibilities delegated from time to time.

Job Requirements: Min GCE O Level / Diploma in Accountancy / Business or similar w min 2 yrs of relevant experience

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

5-day week (Monday to Friday)

Regular office hours: 8.30 am to 6.00 pm

Easily accessible work location: International Plaza (above Tanjong Pagar MRT station)

On-the-job training will be provided

Benefits

Career advancement opportunities and job rotation for Customer Service Officers and Customer Service Executives with the potential for supervisory and / or managerial role.

Job Description

Reporting to the Senior Manager, the Customer Service Officer or Customer Service Executive will provide customer service, via emails and phone, aligned to the company’s business and strategic goals.

Job Responsibilities

• Handle engagement with customers over phone calls and emails.
• Resolve customer service-related issues efficiently and effectively, with appropriate actions plans, in accordance to company’s procedures and policies.
• Deliver excellent customer service experiences, assist in enquiries, preparation of quotations in a timely and professional manner.
• Work closely with other departments to ensure seamless responses to customers and thorough follow-through with customers.
• Contribute ideas to better serve customers and improve efficiency and productivity.
• Build positive relationships with new and existing customers.

Job Requirements

• Good communication, coordination and people skills.
• Good command of spoken and written English.
• Ability to multi-task and possess strong analytical and problem-solving skills.
• Meticulous and able to handle challenging situations calmly.
• Minimum of 3 years’ work experience in customer service and / or frontline roles.
• A strong team player with positive work attitude and committed to work duties and responsibilities.

Summaries:

• Working Hours: 5.5 days work week including weekends, 2 shifts
• Working Location: East Coast
• Salary up to $2200 based on experience and qualification
• Benefits: AWS, Performance Bonus, Medical and Dental, Birthday leave

Job Description:

• Registration of patients, scheduling appointments, dispensing medications and consumables and payment collection
• General administrative duties in the clinic assigned by the clinic supervisor/manager
• Updating of medical billings/invoice
• Assisting Doctor in providing treatment and medical examination
• Responsible for monthly stock taking of drugs and consumables

Job Requirement:

• Experience working in clinic
• Pleasant personality and service oriented
• Must be willing and able to work on rotating shifts

Interested applicants may send your resume and your particulars via WhatsApp with below format to +65 6990 0439

Job Position:
Full Name:
Resident Area:
Availability:

**We regret to inform that only shortlisted candidates would be notified.**

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

Loi Pei Ting
Registration Number: R22110135
MCI Career Services Pte Ltd

EA License No: 06C2859

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

SEB is a leading northern European financial services group. Bring an entrepreneurial mindset, passion for earning, and a collaborative nature, and you will have the opportunity for a long and exciting career here.

At SEB, we have always believed that the future depends on turning great ideas into reality. Ever since we welcomed our first customer in 1856, we have been a catalyst for positive change by providing responsible advice and capital to people with ideas for the future. Grounded in our long history and strong heritage, we want to create long-term value for all our stakeholders by being curious about what the future holds. We have a strong ambition to accelerate the pace towards a sustainable future for people, businesses, and society. Our skilled and dedicated employees stand by our customers in good times and bad and offer financial products and services that meet their ever-changing needs – both in our home markets in northern Europe and through our international network around the world.

Read more: https://sebgroup.com/

Client Support Service, Private Wealth Management & Family Office Singapore

We are looking for an experienced, committed and result oriented talent to join us as the Client Support Service Officer to support the. Private Wealth Management & Family Office in Singapore.

The main responsibility is to assist in Client Servicing and Administration, Operations, Know Your Customer (KYC) and Anti Money Laundering (AML) updates for the PWM & FO in Singapore,

The role is based in Singapore and reports to the Head of Private Wealth Management & Family Office in Singapore.

Duties and Responsibilities:

Client Servicing/Administration /Operations

• Responsible for preparing account opening forms and ensure complete submission of documents.
• Assist with different reporting needs of the unit.
• Support in operations processes that will ensure delivery of good customer service levels, such as: payments verification/perform independent voice logs for payments & updates of client data, statement mailing and archiving, internet banking devices/Digi passes, credit cards, etc.
• Prepare relevant files and account reports for Client Executives prior to meeting clients.
• Coordinate and follow-up on credit card matters
• Archival of client records
• Assist in other administrative tasks where necessary.
• Coordination of client events

Anti Money Laundering/Know Your Customer/Know Your Transaction (AML/KYC/KYT)

• Assist in the AML/KYC/KYT process to ensure documentation is complete, submitted within deadlines as well as to coordinate with Head Office on reviews relating to cross border managed account. Ensure prompt update of KYC documentation review status in the system. Google name screening.

Requirements:

• At least 2-4 years’ experience in the banking industry preferrable within private banking.
• Ability to multitask, prioritize and work well under pressure with minimal or no supervision.
• Ability to work with sensitive information in a professional and confidential manner.
• Good knowledge of the organisation’s set up combined with a well-established collaborative network of contacts across the organisation to facilitate liaison.
• IT literacy and the ability to use in-house systems in addition to relevant work-related software applications.
• Communication skills: ability to express clearly and logically, verbal and written.
• Process Improvement – analysis and restructuring of processes and work flows to improve quality and promote greater efficiencies and/or cost savings.

Work Environment:

• Located in Woodlands
• Within walking distance to MRT station
• Working hours: 8.30am to 5.30pm (Monday to Friday), 8am to 12pm (Saturday)
• Fully air-conditioned working environment
• Staff discounts upon confirmation

Responsibilities:

• Manage customers’ enquiries on orders, deliveries and product features.
• Provide delightful customer experience through email, phone, messaging and social media touch-points.
• Monitor and follow up on customers’ feedback, requests, claims and delivery requirements.
• Provide suitable product recommendations and advice for enquiries on pet supplies.
• Manage and update online store inventory, and to ensure that sufficient stocks are available through regular and ad-hoc stock checks, to minimize the out-of-stock occurences for our customers.
• Liaise with customers and suppliers on out-of-stock arrangements, returns and exchanges of defective or damaged products.
• Assist in product listing, orders' fulfilment and shipping arrangement on company's e-commerce platforms.
• Monitor the daily delivery status of the delivery teams, for customer service interventions, when necessary
• Assist the operations team in the daily warehouse activities, i.e. picking, checking and packing of items, when necessary
• Any other administrative work as assigned by the Operation Manager / General Manager.

Requirements:

• Adaptable to fast changing environment
• Responsible, focused & motivated team player with a positive attitude
• Possess good analytical and communication skills
• Physically able to work in an operational warehouse environment
• Good interpersonal and communication skills
• Experience in pet care or pet food supply chain (preferred)
• Experience with established e-commerce platforms in Singapore (preferred)