Total 3,396 communications officer job vacancies in Customer Service category in Singapore

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

As an IT Service Management Officer (SMO), Your will part a team of highly motivated individuals in the IT Infra SMO Team, managing the development and maintenance of IT team on behalf of a key NCS client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.

What will you do?

You will be performing the following scope of work for a system or a family of systems for a NCS key client:

1. Service Management

2. Configuration Management

3. Incident Management

4. IT Security Management

5. IT Security Compliance & QA Management

Service Management

• Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
• Monitor and update client on operation concern and/or compliance matters and propose resolution.
• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
• Review reports from Operations & Support (O&S) project teams within the System Family
• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
• Prepare Management plan and submit compilation to the Client annually

IT Configuration Management

• Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
• Maintain oversight and review the Obsolescence at System Family Level.
• Prepare and submit report to Client

Incident Management

• Lead investigation and resolution of incident
• Conduct root cause analysis and recommend improvement solution for recurrent incident to Client

IT Security Management

• Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
• Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
• Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
• Escalate and/or seek Client’s acceptance and approval of assessed risks.

IT Security Compliance & QA Management

• Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
• Declare, review and report compliance status to SMO head office annually.
• During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
• Provide a Rectification Plan on any gaps found.
• Provide rectification plan for issues arising from audit.
• Seek waiver on compliance whenever it is justifiable.
• Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
• Work with Client on system enhancement required for policy changes and audit requirements.

The ideal candidate should possess:

• Degree in Information Systems, Computer Science or equivalent
• More than 5 years of IT Infra project management experience and at least 10 years of IT experience
• Familiar with IT Service Management, ITIL and IT Infra project management.
• Experience in IT business analysis techniques
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
• Able to lead, develop and maintain respectful and trusting relationship
• Knowledge and understanding of IT Infra/Network/Data Center operations and support.

Location: Upper Thomson

Working hours: Monday - Thursday : 8.30am - 6.00pm, Friday : 8.30am - 5.30pm

Job Description:

• Handles feedback pertaining to Vocational Licencing Matters (outbound calls and emails)
• Comfortable in speaking to members of public and also provide written responses as necessary
• To work closely with both internal and external stakeholders to resolve feedback
• Familiar with common office tools such as Microsoft office, outlook etc.
• On-the-job training will be provided for use of internal systems
• Follows guideline on feedback handling
• To perform any ad hoc duties as assigned

Requirement:

• Diploma and above
• Experience in Customer Service is preferred
• Good attendance is expected

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/9261

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Customer Service Officer- Part-Time Position

· Responsible for front desk duties and day to day housekeeping

· Receiving members/visitors and attending to telephone calls.

· Managing online Zoom Classes.

· Handling booking, cancellation and reconfirmation requests.

· Reconciling of daily sales, generating daily closing reports.

· Data entries and organizing or maintaining filing records.

· Ad-hoc duties assigned by Operations Manager.

novita is looking for a sincere individual to join us as a Customer Care Officer who can communicate effectively with people from all levels and is passionate in striving for service excellence.

Responsibilities:

• To deliver consistent customer experiences across multiple touch points
• Initiate ways to improve customers' experience
• Handle customers’ service repair requests, enquiries & feedback
• Handle sales enquiries (+ commission)
• Handle administrative matters pertaining to the department and any other duties or projects as assigned from time to time

Requirements:

• Min Diploma Level
• Min 1 year in customer service experience
• Possess excellent communication and interpersonal skills
• Good disposition with excellent service aptitude
• Good knowledge in MS Office applications
• Able to work independently or in a team environment
• Able to multi-task and work under minimum supervision

Working Location - North

Working hrs / day - 8.45am to 6.00pm (Mon - Fri), 8.45am to 1.00pm (first sat of the month)

We are committed to provide opportunity for career advancement and offer attractive salary that commensurate with work experience. Interested candidates, please send in your resume, cover letter, and portfolio via APPLY NOW button.

• 5 days work, Mon- Fri
• Medical and Dental Claim
• Performance Bonus & 13 months

Responsibilities:

• Liaise with internal teams (sales, warehouse, engineers) and external parties.
• Gather engineer feedback and communicate with distributors.
• Coordinate with suppliers for orders, lead times, and stock replenishment.
• Process internal purchase orders and maintain records.
• Update order status and shipment schedules.

Requirements:

• Diploma in relevant field.
• At least 2 years of relevant experience.

Aurora Asia Pacific (21C0671)|Ying Kee (R21103783)

Assists guests, residents and visitors, provide customer service support for, area locations and other concierge service needs. Complete records, reports and other administrative duties as required and assigned.

Responsibilities:

• Display a good disposition with warm and professional greeting to all those entering the property.
• Answers telephone line in professional manner with good phone etiquette.
• Maintains accurate records of service requests, logs of service requests and tracks the status.
• Responds promptly with accurate and comprehensive information according to the specific request.
• Provides administrative assistance to the Property Manager and members of the property management team.
• Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.
• Follows security and emergency procedures as defined for the property and responds to emergency situations calmly and efficiently.

Requirements:

• Minimum O levels or other relevant professional certification.
• Experience in customer service or frontline work is a strong advantage.
• Good interpersonal and communication skills.
• Positive, friendly disposition and customer service orientated.
• Attentive to details, well organized and team player.
• Open to work rotating shifts.

Interested candidates, please submit your application with resume including the following information:

1. Last drawn/ Current salary.
2. Expected salary.
3. Notice Period.

Inbound Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend (5 days per week)
Location: Changi / Jurong East
Duration: 12 months
Note: 3 months training

Working hours:

AM - 8AM to 8PM (8 hours working hours), example 8AM to 5PM or 9AM to 6PM

PM - 1PM to 12 Midnight (8 hours working hours), example 1PM to 10PM or 2PM to 11PM

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Contract Period: From 1 Nov 2024 to 31 Oct 2025 (period of 1 year).

Personnel to be deployed at the following hours:

• Mondays to Thursdays: 6.00am to 3.00pm, inclusive of ½ hour lunch break

• Fridays: 6.00am to 2.30pm, inclusive of ½ hour lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Job Description:

• Opening of the school early in the morning at 6.00am
• Provide logistic support for events such as carrying tables/chairs, etc.
• Accompany contractors for defect works and opening doors
• Cleaning of rooms.
• Clearing of waste bins.
• Any other operational support as required by Operations Manager.

Job Requirements:

• Secondary school education.
• Physically fit and healthy.
• Able to multi-task.
• Ability to converse in English and inter-personal skills.
• Good team player.
• Preferably staying in the west.
• Able to work in a fast- paced environment where under pressure.
• Candidates to have at least 3 years’ experience working in a local environment.

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

• Call Centre / Customer Service Experience
• Mon - Fri (8.30am - 6pm)
• CBD (Near to MRT)
• 6 Months Contract - Subject to Extension or Conversion depending on performance

Responsibilities

• Attend to enquiries via hotline or other channel eg emails
• Handle inbound and outbound calls, and sometimes email
• Proper recording of conversation with customer in the CRM system
• Achieve / Exceed individual and team KPIs set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Any other related ad-hoc duties as assigned

Requirements:

• Possess Call Centre / Customer Service experience
• No experience are welcome to apply & training will be provided
• Good communications and interpersonal skills
• Customer service oriented
• Good team player and able to work independently with minimal supervision

To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:

• Reason for leaving each past & current employment

• Salary drawn for each past & current employment

• Expected Salary

• Earliest availability date

We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.

Yoong Poh Feng

EA License | 14C7092

EA Registration Number | R1105076

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
• Concession related matters (i.e lost of card/replacement procedure/extension issues/application issues
• Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
• Point to point enquiries from customer
• Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibility:

-shall be competent and possesses the skill, knowledge and ability to manage customer relation issues and general project queries with the residents effectively;

-showing, explaining and demonstrating to residents the locations and purposes of the lift upgrading projects;

-dealing with requests and handling complaints of the residents with tact and patience; offering on-site suggestions of fall prevention measures, if necessary;

-arranging for lift upgrading works to be carried out outside flats timely; ensuring good rapport and maintaining positive relations with the residents;

-to attend and provide administrative assistance and logistic support in the construction working committee meetings

-minimum qualification of GCE "A" Level Certificate or Diploma with at least three years of public relations work experience. The PRO shall be capable of communicating effectively in English, one Chinese dialect and one other official language

Job Description:

• Provide customer service at an exemplary level upholding the professional image of the company
• Stay engaged with customers to ensure a positive customer experience
• Taking accurate and correct orders from the customers
• Provide product advisory, answer to customers enquiries, and explaining orders over the phone
• Update clients with any changes of delivery schedules and providing alternative
• Maintain and update customers’ records on timely basis

Job Requirements:

• Min N/ O Level

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Job Responsibilities

· Responsible for handling front office reception and administration duties

· Greet customers and answer all customers’ enquiries

· Perform for scheduling appointment calendar and sending reminders appointments to customer

· Generating and compiling of daily sales reports

· Perform outlet stock-take and other ad-hoc duties

· Perform cashiering duties such as payment collections.

Requirements

· Basic knowledge of Microsoft Word and Excel

· Good interpersonal and communication skills

· Passion for customer service

· Excellent telephone etiquette

· Preferably with experience. No Experience are welcome as training will be provided.

· Must to able to commit to retail hours and weekends.

Job Description:

- To attend to all correspondence relating to common property on behalf of the Town Council

- To manage and maintain proper records and files of correspondence, documents, drawings and materials pertaining to all Town Council matters

- To manage the register of owners' and tenants' particulars

- To advise and arrange to take out insurance policies against fire, public liability, Work Injury compensation, all risks and other insurances as directed by the Town Council

- To inform the Town Council immediately upon receipt of any notices from the authorities and other individuals and submit a copy thereof to the Town Council if requested

- To control and manage the use of the common property including all the recreational facilities and to approve usage of the common property on behalf of the Town Council

- To give notices to any owner or tenants or person in the said Town to comply with or remedy a breach of any of the Town Council's bylaws

- To coordinate applications to the relevant Government Departments, authorities, or other competent authority

- To assist the Property Manager and Property Officers in tracking the daily, weekly and monthly (wherever applicable) maintenance

schedule, improvement and upgrading works timeline, bulk refuse schedule, deployment, resources and IEMS cases

- To monitor staff movement and report to the Chief Operations Manager for arrangement of alternative deployment

- To handle permit and waiver applications and appeals

Requirements:

• Min GCE O Level in any field with 1 year of administrative support experience
• Has an eye for detail and possess a dynamic, committed attitude with strong sense of initiative
• Knowledge of Microsoft Office

Mon - Thurs 8:30 a.m. - 6 p.m.

Fri 8:30 a.m. - 5:30 p.m.

Sat 8:30 a.m. - 12:30 p.m.

This role has to promptly & professionally attend to the customers when they walk into our service centres. He/She coordinates the front line operation, booking of appointment and provide general administrative support (Handle first level of complaints, assisting Service Advisor's & Call agents ensure cleanliness and smooth operation of the centre and any adhoc tasks assigned by the customer service Manager).

Job Scope

• Attend to the needs of the customer’s professionally and quickly such that the customer’s waiting time is kept to the minimum.

• To assist in completion of payment transaction according to agreed terms before releasing vehicle.

• Provide assistance and support to Service Advisor's/Call agents/Customer Service Executive

• Walkabout in service centres and observe cues from customers

• Speak to customers waiting at the service lounge and perform upselling whenever possible

• Assist with inbound/outbound calls and making appointment booking for customers to visit the service centre.

• Do a follow-up call on no-show booking customers to fix another appointment booking date.

• Assist to answer all telephone calls within 3 rings in a courteous and pleasant tone and voice with appropriate greeting, salutation where appropriate, announcement of company name and personal name.

• Transfer the calls in a professional manner where the other party is being informed of the transfer and the extension that they are being transferred to.

• Record messages accurately from customers and follow-up with SAs to ensure that messages/ calls are replied.

• Assist in the daily operation of the reception.

• Assist with collation of intake reports.

• Assist Customer Service Executive in handling 1st level of complaint cases

• Assist with cashiering and document submission to finance and respective managers

• Handle non-booking walk in customers tactfully to uphold customer service level standards at all times.

• Any adhoc tasks assigned by customer service Manager

Knowledge & Skills

• Preferably Diploma Holders who specialized in Customer Service

• Minimum 3 years working experience in relevant customer service industry.

• Proactive and independent with positive attitude.

• Customer Oriented with good attitude and good team player

• Good interpersonal skills to communicate with internal stakeholders and customers

• Problem solving skills

Location: West
Salary: $2,100 - $2,400
Working Hours: Rotating shifts - 7am-3pm, 3pm-11pm, 11pm-7am

(including weekends and public holidays)

Job Responsibilities:

• Handle inbound and outbound customer calls related to vehicle breakdowns.
• Accurately take and enter job orders into the GPS/CAD system.
• Assign jobs and monitor job status to ensure timely service delivery.
• Liaise with contractors as needed for job completion.
• Address customer complaints professionally and escalate when necessary.
• Perform credit card transactions when required.
• Undertake ad-hoc tasks as assigned.

Job Requirements:

• Minimum of 'N' Level qualifications.
• Preferably 1 to 2 years of experience in customer service.
• Strong computer skills and communication abilities are an advantage.
• Service-oriented team player with a positive attitude.
• Able to work on rotating shifts, including weekends and public holidays.
• Graduates with a willingness to learn are welcome to apply.

If you are passionate about delivering excellent customer service and can commit to a dynamic work environment, we encourage you to apply!

Contract Period: 1 Jan 2025 to 31 Dec 2025.

Personnel to be deployed at the following hours (shifts on weekly

rotation):

• Mondays to Thursdays:

Shift 1 (6:30am to 4:00pm) or Shift 2 (9:00am to 6:30pm), inclusive of 1hr lunch break

• Fridays:

Shift 1 (6:30am to 3:30pm) or Shift 2 (9:30am to 6:30pm), inclusive of 1hr lunch break

• Service not required on Saturdays, Sundays and gazetted public holidays

Job Description:

- Maintain the general cleanliness of school environment and upkeep of school facilities.

- Provide support for routine operational tasks including day-to-day opening/closing of school.

- Carry out logistical support for routine and ad hoc school events and activities, including transporting and arranging furniture and equipment.

- Assist in the school’s safety, security and crisis preparedness activities, eg. arming and disarming of school alarm system, reporting faults in school premise in a timely manner.

- Any other duties assigned.

Job Requirements:

- Able to communicate in English and work in a team.

- Prior experience in cleaning duties, logistics-related work or simple administrative duties.

- Preferably at least 3 years of experience in any of these fields.

- Physically fit to perform the roles effectively.

- Other relevant skills such as coordinating skills, able to work under

tight timelines etc will be an added advantage.

Interested candidates please submit your resume/CV and include the following details:

1. Full name as per NRIC

2. Residential address (for job matching by location)

3. Minimum expected salary

4. Relevant education/qualification certificates and testimonials

Our client is a long standing Bowling establishment in Singapore

Location: Islandwide (Multiple Locations)

Working hours: 5 days work week, Rotating Shift Hours

Monday - Sunday, 12pm - 930pm / 230pm - Closing

Taxi Claimable for closing shift

Job Summary:

The Customer Service Officer at the bowling alley ensures a positive experience for customers by providing friendly and efficient service. This role involves handling inquiries, managing reservations, and maintaining a welcoming environment.

Key Responsibilities:

1. Customer Interaction: Greet and assist customers, handle inquiries, and resolve complaints promptly.
2. Reservations and Transactions: Manage lane reservations, process payments, and handle rental equipment.
3. Facility Maintenance: Ensure the reception area is clean and well-organized
4. Promotions and Events: Inform customers about promotions, events, and specials; assist in organizing and coordinating events.
5. Team Collaboration: Work with other staff members to ensure smooth operations and provide an excellent customer experience.

Qualifications:

• GCE "O" Levels
• Previous customer service experience preferred.
• Strong communication and interpersonal skills.
• Friendly, reliable, and a team player.

Business Registration Number: 202342719W.

License Number: 23C2002.

EA Personnel Registration Number: R23119217

Responsibilities:

• Provide excellent customer service to shoppers and visitors
• Attend to queries and feedback from shoppers and tenants
• Assist in customer loyalty programmes and redemption of reward programmes
• Play an active role during promotions and marketing campaigns
• Any other duties as assign by the Centre Management Office.

Requirements:

• Minimum GCE ‘O’ Levels or equivalent with 1 year experience in retail or hospitality industry in a customer service role
• Familiar with MS Office- Word and Excel
• Possess excellent communication and interpersonal skills
• Pleasant personality and service oriented
• Able to work on rotating shifts (including Sat, Sun and Public Holidays)

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to
  1. lost /replacement/extension issues/application issues)
  2. Filing of claims for customer
  3. Pointto point enquiries from customer
  4. Simple Technical issue
  5. Perform out bound calls to customers who leave callback
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceedall individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

*

• Sale of products at offices
• Assisting in refunds or claims
• Assist with dispatch duties

*Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

*

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project), within Service Levels and to deliver pleasant Customer Experiences
• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system

Working Hours

· able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays)

• staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
• staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm

---------------------------

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Job Responsibilites:

• Ensures highest standard of service delivery to our customers.

• Monitor and respond to incoming calls/emails/social media platform/written correspondences

• Maintains confidentiality of the Bank’s customers and data.

• Identifies and resolves customer issues and enquires received via calls/mail/emails/social media platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

• Uses customer service and sales skills to optimize the opportunity of each customer contact.

• Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

• Resolves customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues and subsequent solutions.

• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

• Uses technology and system tools as directed and within established guidelines.

• Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

• Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements:

• Degree/ Diploma in any discipline.

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.