Total 3,643 contract manager job vacancies in Customer Service category in Singapore

As a Service Consultant at Nation, you will be the face of the company for our customers who are the employers, and the Migrant Domestic Workers. Your primary role is to interact with customers, understand their needs, and attend to their requirements. By understanding the customers' requirements, you would then be able to find the most suitable match and drive our business success by converting these interactions into sales for our company.

Responsibilities

• Find prospects and leads, and understand our service offerings;
• Provide quality customer service to customers, and perform service recovery when needed;
• Understand the needs, and explain how we can align with their needs;
• Facilitate the selection & interview of Migrant Domestic Workers;
• Administrative and training duties in connection with the placement of Migrant Domestic Workers;
• Ensure that all the necessary documents are processed with the Ministry of Manpower;
• Travel to customers' location to follow up on leads;
• Any other ad-hoc duties as may be assigned from time to time.

Requirements

• Certificate of Employment Intermediaries (CEI) is a distinct advantage;
• Applicants without CEI may also apply; Applicant without CEI must be comfortable with taking the course + exam
• Minimally O-Levels;
• At least 2 years' working experience in customer service field;
• Team player and able to work independently;
• Good time management skills;
• Great interpersonal and communication skills;
• Willing to work on Weekends / Public Holidays (off days based on duty roster).

Office Locations

• Jurong East (5 minutes walking distance from Jurong East MRT station)
• Tampines East (5 minutes walking distance from Tampines East MRT station)
• Toa Payoh (10 minutes walking distance from Braddell MRT station)
• Yishun (5 min walking distance from Yishun MRT station)

Remuneration

• Basic Salary $2,500 - $3,500 (subject to experience and CEI) + Commission

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• Opportunity to work on a Global Implementation
• Newly created role

About Our Client

The client is a Singapore-based company strategically expanding its IT operations. With a robust IT team headquartered in Singapore, they are poised for continued growth and success in the technology landscape..

Job Description

As an IT Service Manager, you will be responsible for:

• Managing a team of help desk team members to provide HQ IT helpdesk requirements.
• Managing escalations and ensuring any issues are resolved in a timely manner.
• Making recommendations to improve operational efficiency.
• Administer ISD document repository and activities
• Liaison with HR and Admin on ISD team training and Company admin functions
• Compliance with Safety and Environment policies.

The Successful Applicant

At least 5 years experience in managing senior executive IT helpdesk requirements and IT functions

• In-depth knowledge of IT service management frameworks and best practices (e.g., ITIL).
• Familiarity with ITSM tools and technologies.

What's on Offer

This role offers excellent benefits and a work-from-home arrangement while focusing entirely on business partnering.

About the Company

Cybereason is on a mission to reverse the adversary advantage by empowering defenders with ingenuity and technology to end cyber attacks. Talking of technology, we posted the best results in the history of MITRE ATT&CK Evaluations and were named a leader in the 2023 Magic Quadrant for Endpoint Protection Platforms by Gartner Inc.

We have the technology, and now we are looking to expand our talent! - Come and talk to us about joining a market leader and a diverse team of passionate people who win as one, ensuring a customer-first approach is core to everything we do and never giving up on reversing the adversary advantage.

ABOUT THE ROLE

We're seeking a highly talented Customer Success Manager with a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer-centric approach.

Customer Success at Cybereason drives adoption and ensures our customers become our biggest advocates. We ensure that each and every one of our customers realise the full potential of our technology. We work internally with every department to be the voice of the customer and ensure a world-class experience for our customers.

We are looking for empathetic, tech-savvy communicators who understand the critical role Cybereason plays in defending the health of our clients’ enterprises. Our Customer Success Managers are more than just post-sale relationship managers; we are looking for client partners who are able to act as the face of the Company to protect and expand our bottom line.

The successful Customer Success Manager must be able to effectively drive adoption and align proper internal and external resources to ensure value realisation. You'll leverage your deep proficiency in project management and communication to manage expectations, create air-tight feedback loops and ensure the constant maturation of our internal processes and feedback mechanisms.

If you have five years of relevant experience in Customer Success, Cybereason could be the place for you!

Day to Day

• 5+ years of experience in customer success, technical account management, project management or related customer-facing roles.
• Experience in the cyber security domain is highly desirable; other backgrounds in technology, particularly SaaS and enterprise technology, may be considered for exceptionally qualified candidates.
• Project management experience with all aspects of the post-sales experience, from small to enterprise-sized customers, spanning tasks from onboarding, product upgrade planning, and providing L1 support to feature training.
• Be the voice of the customer internally; bring in the right people to deliver the best service.
• Track record of developing strong, trusted relationships with economic buyers and technical stakeholders.
• Project management expertise: You approach customer support with consistent, proactive meetings/touchpoints that positively impact loyalty and revenue growth.
• Strong internal and external communication skills.
• Salesforce knowledge, metrics-driven
• Ability to travel as needed (<20%)

WHY JOIN NOW?

• Leading technology in MITRE ATT&CK Evaluations and the Gartner EPP Magic Quadrant
• Opportunity to transform a region
• Best in Best-in-breed sales training in MEDDPICC and Command of the Message
• Access to sales tools, people and processes designed to make you successful
• Great earnings potential
• New hire stock equity
• Diverse and inclusive workplace culture

More About Cybereason:

Our culture and how we operate reflects in our shared values. Our #Defenders are individuals with diverse skill sets and backgrounds who are driven to innovate and scale with our growing organization. We are a team that strives to learn from each other, solve challenging problems, and work collaboratively toward our goal of reversing the adversary advantage.

Core Values:

• Win As One: The power of an individual is less than the power of a team.
• Ever Evolving: Change keeps us at the forefront, so we encourage it.
• Daring: To achieve the impossible, we must dare to be different.
• Obsessed with Customers: We believe gaining our customers’ trust is the most important part of what we do.
• Never Give Up: We are tenacious and resilient, and we never stop.
• UbU: We believe people can only unlock their full potential when they work somewhere that accepts who they are.

If these values resonate with you and our vision excites you, join us today and help us end cyber attacks from the endpoint to everywhere! #Defenders

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Cybereason we are dedicated to building a diverse, inclusive, and authentic workplace (#uBu), so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East and are easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Scope:

• Analyze customer purchase orders to determine specifications. Input orders into the ERP system, overseeing portal management.
• Engage with warehouse roles, Sales, and Quality teams to ensure timely order resolution, prioritizing based on shipping deadlines.
• Utilize ERP system for research and resolution.
• Ensure prompt shipment for vital orders through internal coordination and stakeholder liaison.
• Resolve customer claims, manage credit processes, and implement corrective actions.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.
• Proficiency in Program Management and/or Customer Support.
• Capability to efficiently enter substantial order volumes into the system.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

• Lead, manage and coach the Asia Pacific team of customer service personnel in Asia Pacific region.
• Develop customer service policy and procedures.
• Establish and monitor meaningful service metrics.
• Audit customer service procedures and trends and determine system improvements.
• Manage the Order to Cash process for various product lines.
• Drive business simplification to increase productivity and reduce cost.
• Manage manpower requirement and grow the team to support business growth.
• Work with various stakeholders on inbound and outbound logistics.
• Answer customers’ questions, resolve problems, and maintain customer satisfaction by providing problem-solving solution.
• Attend to service-related customer feedback. Timely investigate root causes of non-conformance incidents and recommend preventive actions.
• Liaise with banks, foreign consulates, statutory boards, and external parties as necessary on trade financing and documentation issues.
• Undertakes ad-hoc projects.

Qualifications/Experience:

• A degree in business, industrial engineering or a related field.
• Minimum 10 years’ work experience in customer service, material management or business planning area, preferably in a chemical company.
• Minimum 5 years’ experience in managing or supervising people.
• Ability to communicate effectively, make sound decisions and lead by example.
• Possess in-depth knowledge of Order to Cash, Shipping and Trade Financing processes.
• Proficiency in Microsoft Office and SAP.

Interested applicants, kindly send your resume in MS WORD format to [email protected] or please click on “Apply Now” and provide the below details in your resume. We regret only shortlisted candidates will be notified. Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). Please read our privacy statement on our corporate website https://www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Sook Fun

EA Personnel Reg No: R2311798

Job Description & Requirements

We are a Premium Student Care Brand in Singapore. Our dynamic centres located at the Flow@East Coast, Link @896, Aranda Country Club are looking for aspiring, mature and passionate Assistant Student Care Centre Managers! The successful incumbent can look forward to being part of the highly committed & fun-loving teaching team in their journey to uphold the high-quality early learning environment for our young learners.

Branch Managers [-]
Interested in educational leadership? We are looking for energetic and confident self-starters with good leadership qualities, organisational and communication skills to manage our branches.

Job Description:

• To ensure the smooth day-to-day running of the Branch.
• To ensure that the welfare and needs of the children are met at all times.
• To act as a role model for the Company to the parents and keep the Management updated of any issues.
• To ensure staff are motivated at all times and maintaining high enrolment levels.

Requirements:

• Proven track record as a leader and an effective team player
• Patient and genuine love for children
• Self-motivated and able to motivate others
• Good organisational and project management skills
• Excellent interpersonal and communication skills
• Willingness to attend workshops and staff meetings
• Initiative and ability to excel under pressure
• Good work ethics and uphold a professional disposition at all times
• Familiar with student care or primary education
• Minimum qualifications: Diploma

Candidates who are keen building a solid teaching career and be a part of the ‘kampung spirit’ family are welcome to send an updated resume to [email protected]

*Roles & Responsibilities*

Seeking talents and professionals who are experienced with Client Relationship and Customer Service to join our team at The Gentle Vet!

Whether you’re an experienced client relationship professional, an operations tour de force, or simply a people-oriented person with a heart to serve, The Gentle Vet will always be an open door for you!

We offer competitive remuneration and the chance to work in an environment with our companion animals.

We aspire to provide dynamic customer service and exceptional hospitality, and ensure our patients and clients receive the very best care whilst with us.

*Main duties:*

Client Relationship Professionals are important members of today’s modern veterinary team. They work alongside veterinary surgeons and veterinary nurses to create and maintain optimal client experience and good service, upholding the team ensuring client's expectations are met, and the wellbeing of the patients is paramount.

Here are some of the key duties for this role:

· Greet and welcome patients and clients as soon as they arrive at the clinic

· Attend to incoming enquiries and triage on patient's medical conditions on phone, Whatapp and email

· Provide basic and accurate information in-person and via phone, Whatsapp and email

· Manage and plan appointments according to client and patient's best interest

· Liaise between medical departments with discretion and professionalism

· Assist with admissions/treatment as per protocols

· Receiving and verifying payments

· Liaising with courier services and laboratories to ensure that samples are delivered and collected on time

*Requirements:*

· Diploma and Degree holders are welcome

· Minimal 3 years of customer relations, customer service or hospitality experience

· Animal lover

· Good communication skills, fluent in spoken & written English

· Knowledge in animal health care or relevant working experience is an advantage. Training will be provided.

· Responsible, good interpersonal skills and able to work under pressure

. Part-time or Full-time positions

*Offer:*

· Competitive Salary

· Medical Insurance

. Performance bonus

If you think you could be the right person for this job, enjoy working with people and animals, please send us your resume and availability details to [email protected] Personal data collected will be used for recruitment purpose only.

• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To Apply:

Interested candidates, who wish to apply for the above position; please click the "Apply Now" below and send in your resume to <[email protected]>

We regret that only shortlisted applicants would be notified.

Bautista Gia Grace De Guzman | REG No : R23111973

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East and are easily accessible.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Scope:

• Analyze customer purchase orders to determine specifications. Input orders into the ERP system, overseeing portal management.
• Engage with warehouse roles, Sales, and Quality teams to ensure timely order resolution, prioritizing based on shipping deadlines.
• Utilize ERP system for research and resolution.
• Ensure prompt shipment for vital orders through internal coordination and stakeholder liaison.
• Resolve customer claims, manage credit processes, and implement corrective actions.

Job Requirements:

• Proficient knowledge of Microsoft Office applications (including Excel, Word, and PowerPoint).
• Familiarity with Warehouse environments.
• Proficiency in Program Management and/or Customer Support.
• Capability to efficiently enter substantial order volumes into the system.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

· US MNC

· Location: West, Lok Yang

· 1 year contract with full benefits and completion bonus

Key Responsibilities

· Develop and implement a comprehensive global paid media strategy that aligns with Company Innovations' business goals and brand values.

· Manage large-scale media budgets and ensure optimal allocation across various channels for maximum ROI.

· Lead the planning, execution, and optimization of paid campaigns across all channels, including search, social, display, video, and programmatic advertising.

· Collaborate with cross-functional teams, including brand management, creative, analytics, and sales, to ensure cohesive messaging and strategy.

· Analyze and report on campaign performance, providing actionable insights and recommendations to stakeholders.

· Stay ahead of industry trends and advancements in digital media, adopting new and innovative approaches to drive performance.

· Build and mentor a high-performing global paid media team, fostering a culture of excellence and continuous improvement.

· Negotiate and manage relationships with media agencies, platforms, and other partners.

· Ensure compliance with all legal and regulatory requirements related to advertising and media.

Requirements:

· Bachelor s degree in Marketing, Advertising, Business, or a related field; Master’s degree preferred.

· Minimum of 10 years of experience in paid media with a proven track record of successful

· full-funnel omni-channel campaigns.

· Strong expertise in both brand and performance marketing, with the ability to balance long-term brand building with short-term sales objectives.

· Exceptional analytical skills, with proficiency in analytics tools and platforms.

· Excellent leadership and team management abilities, with experience leading global or multi-regional teams.

· Outstanding communication and interpersonal skills, with the ability to influence and engage direct and indirect reports and peers.

· Strategic mindset with a focus on innovation, efficiency, and scalability.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Alternatively, you may wish to email your resume in a detailed Word format to [email protected]

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09 PLUS Building, Singapore 049705

Tel: 6950 9748

http://www.peopleprofilers.com

[email protected]

Consultant in charge: So Boon Shyen, Debbie

EA Licence Number: 02C4944

Registration Number: R1111376

Our client is Singapore’s leading sustainability-driven energy company. Due to their current expansion plan, they are looking for a Customer Relations Officer to join their team, with the goal of further developing the already high-performing team. They are located in the North.

Responsibility:

• Assist with customer inquiries and fees.
• Follow up on emails and confirm appointments.
• Promote gas appliances and partnerships.
• Any administrative tasks that’s assigned.

Requirements:

• Minimum O level qualification.
• Proficient in spoken and written English.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115655 (Michelle Yeo Swee Xiang)

Job Highlights:

• Basic up to $3200
• Monday to Friday
• 9am to 6pm
• Kallang
• 6 months contract (convertible or extendable)
• Our client is a unisex IPL salon

Job Responsibilities:

• Manage the full spectrum of accounts for the Salon/Clinic, ensuring accuracy and completeness.
• Oversee daily cash operations and petty cash management, contributing to ongoing enhancements in cash management processes.
• Process expenses, staff reimbursements, payments, and claims efficiently.
• Generate timely and precise daily, weekly, and monthly sales reports.
• Maintain comprehensive stock records to ensure inventory completeness.
• Reconcile Inter-Company Accounts to ensure accuracy in financial records.
• Prepare schedules, post journals, and assist in the creation of financial reports.
• Ensure compliance and timely submission of corporate and income tax filings.
• Provide assistance and advice on financial management matters.
• Collaborate with internal and external auditors, company secretary, tax agents, government associations, and other relevant entities concerning reporting issues.
• Undertake any additional tasks or ad hoc duties as delegated by management.

Job Requirements:

• At least 2 years or above working experience as a full set of accounts
• Candidate must possess at least a Diploma in Accounting / Business related or equivalent
• Proficiency with Microsoft Excel, Plato, and Xero will be considered an advantage

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252
JD1013

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, as a member of NTU Shared Services (NSS) IT Team, is responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control requests to ensure exceptional service delivery. The candidate shall understand service fulfillment process and identify opportunities for improvements through process re-design, automation development or system improvements. While ensuring the smooth operations of Service Desk activities.

The Assistant Manager is also responsible for reviewing and managing IT Service Desk services Service Level Agreements (SLA), working closely with Level 2 support teams to re-design service fulfilment processes, perform issue resolution and suggest improvements to be able to adhere to the set SLA.

The ideal candidate should possess strong leadership skills, excellent problem-solving abilities, good analytical skill and experience in process improvements, automation development and a passion for delivering outstanding customer experiences.

Candidates with no working experience in automation development but able to demonstrate accomplished projects in this field are welcome to apply.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results

• Identify improvement opportunities through process re-design, automation development or system improvements.

• Ensure timely and accurate provisioning and deprovisioning of user access

• Perform regular access reviews and audits to ensure compliance with security policies

• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained

• Review and manage IT Service Desk services Service Level Agreements.

• Handle customer’s feedback and ensure prompt and effective resolution

• Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

• Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk

• Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre

• Experience in low-code platform e.g. UiPath, Outsystems, Power Query

• Good interpersonal, communication, and organization skills

• Analytical and problem-solving skills with the ability to work autonomously

• Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

1) Oversee the Test Operations in terms of production, quality, resources utilization, machine setup and maintenance

2) To drive and adopt the world class manufacturing practices across company ATS facilities.

3) Create strategies and drive performance excellence of the ATS facilities as well as improve operational excellence across the whole procedure.

4) Continuous upgrade/evolution of human resources, process, and technology of ATS team.

5) Ensure high employee engagement at every level through effective motivation, coaching, training and development of personnel in ATS team.

6) Accountable for leading projects and team members to achieve company goals.

7) Working with the team to build effective roadmaps of improvement initiative, understand the linkage and dependencies with all departments, divisions and corporate initiatives.

8) Cost management technique for productivity enhancement & process improvement.

9) Creating standard and specific SOP, training material and conducting process and system audit to make continual process improvement.

10) Monitor KPIs for continuous improvement.

11) Work with customers directly with continuous improvement to operational requirement & regular process review.

12) Designated as member of the Safety Committee cooperating and upholding Safety protocol/SOP.

13) Enforce and ensure all times compliance of Company Safety and Security protocol/SOP.

JK Tan (R1875280)

Job Expert Pte Ltd (Co Reg: 202007543Z; EA License 21C0766)

By submitting your personal data and/or resume, you are giving consent to collect, use and disclosure of your personal data and/ or resume by the company (or its appointed EA ) for the purpose of the processing and administration relating to this job application.Only shortlisted candidates will be notified.

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the Country Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and Field Service Engineers.

• Rotork Site Service (RSS) Financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
• Achievement of budgeted / forecasted growth targets
• Promote a solutions-oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition. i.e. any brand repair, network integration, subcontracting, asset management, etc
• Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
• Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
• Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
• Function as an integral part of the site management team reporting into the Country Manager
• Work to develop improved methodology, processes and shared best practices
• Ensure that departmental resources are properly planned and coordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
• Drives utilization to meet corporate expectations while controlling overtime
• Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
• Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
• Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
• Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites
   

Our client is an aerospace and aviation company. They are looking for a Temp Customer Support Specialist to assist their team for the next phase of their business. They are located in the East - easily accessible.

Responsibilities:

• Reviews customer orders to understand needs.
• Manages and updates customer orders in the ERP system.
• Works with warehouse and other departments to resolve orders promptly.
• Prioritizes orders based on delivery dates and analyzes if additional input is needed.
• Uses the ERP system to research and resolve order issues.
• Modifies and addresses pending orders.
• Ensures timely shipment for critical orders through coordination with other teams.
• Monitors and expedites urgent orders.
• Resolves customer claims with various departments and recommends corrective actions.
• Manages part usage and demand for contracts and programs in collaboration with Customer, Sales, and Planning teams.

Requirements:

• Minimum of 2 years of relevant work experience
• Work experience in warehouse environment
• Proficient in using MS Office applications

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23117211 (Hew Lee Dea)

· Represent company in corporate meetings (Both in Singapore and in China).

· Acquire new partnerships in the China market.

· Creating, optimizing, and monitoring corporate travel policies.

· Analyzing and preparing reports on travel tours.

· Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels and airlines.

· Negotiating preferred rates with vendors of direct travel.

· Planning and running travel tours for different purposes such as recreation, education and business.

· Managing and overseeing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

· Assisting with any travel-related issues that may arise

· Ensuring the operations to run smoothly

Job Requirements

· A minimum of 10 years experience in the travel industry is a must

· Knowledge of travel management process

· Excellent communication and interpersonal skills

· Well organized and able to work independently with a high level of initiative and drive

· Able to travel regularly if work requires

ClearSK manages the award-winning ClearSK® chain of medi-aesthetics clinics island-wide in Singapore and overseas branches in Shanghai /Suzhou. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the max.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills.

Responsibilities

You will report to the Business Centre Branch and HQ. Your primary responsibilities are to provide customer service and perform branch administration.

• Attend to customer’s incoming calls, SMS and Whatsapp messages
• Issuance of invoices for different branches
• Update of customer information on internal database
• To support sales consultants by securing appointments
• To place outbound cold calls and provide good customer services
• To keep our customers informed on the latest update and ongoing promotions
• To be inquisitive and sensitive towards customers’ requirements and concerns over call
• Other administrative duties as assigned from time to time
• Reports to head of department and senior operation manager

Role Requirement

· Suitable candidate should possessed ‘A’ Levels or Diploma and above

· 1 years relevant experience from service industry such as retail, healthcare, hospitality, airlines and spa & beauty including nursing and allied health diplomas advantage.

· Students & Fresh Grads are welcome too.

· Able to handle English and Mandarin speaking customers with proven Sales and Customer Service ability.

· Comfortable using computer and IT systems.

· A responsible and good team player with passion and ability to learn continuously to achieve professional excellence in aesthetics.

· Able to work on some weekdays and Saturdays.

Benefits

• Career Progression for driven individuals
• Flexi-work plans available for Part-time, 3 months Contract based (renewable)
• Convenient working locations
• Able to work from home for well-trained staff

APPLICATION PROCESS:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture. It only takes 3 to 4 minutes to complete:

https://forms.gle/hRJVt819mXFCyWXp8

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Dear Job seekers ,

We are actively looking for Customer Success Manager

• Support the Board's Project Officer to monitor project progress
• Support all aspects of project tasks in the project life cycle to ensure on time delivery
• Schedule project meetings with vendor, stakeholders and users
• Collaborate and facilitate discussions with work groups and relevant stakeholders
• Record of project meeting minutes.
• Prepare project reports for management review
• Work with Board's contractors to manage projects issues and risks
• Create and maintain comprehensive project documentation
• Participate in system functionalities test and ensuring the requirements are delivered accordingly to technical specification
• Work closely and report to the Board’s project manager and stakeholders on the project progress, delays and any other matters pertaining to the assigned projectsregularly
• Supervise Board’s contractor’s work to ensure the work is completed to the Board’s satisfaction
• Preparation and submission of necessary documents (clearance form, Change
• Request form and others) to carry out the work
• Other assigned ad-hoc project administrative tasks

Interested candidates please send your CV to [email protected]

Position: Manager, Affiliate Management

Working Days: 5 working days

Working Timing: 8am-5pm, 8.30am-5.30pm or 9am-6pm

Working Location: Pandan loop

Salary: $5,000 - $7,000 (depends on experience）

Responsibilities:

• Jointly drive business development initiatives together with the regional affiliates
• Coordinate internal reporting processes and provide analytical support to the regional affiliates • Ensure work procedures are carried out in accordance with Standard Operating Procedures and Policies (SOPPs)
• Support the regional affiliates in their financial budget & performance KPIs.
• Support the management of the regional affiliates to optimize their mid/long-term investment returns

Requirements:

• Min 5 years working experience in port industry and Min 3 years in port equipment engineering or port operation business
• At least Bachelor’s degree preferably in Engineering / Business studies / Maritime related studies
• Able to adapt to the challenges of working overseas
• Familiarity with financial reporting and/or financial modelling will be an advantage

Loh Suet Yan Reg No: R22108031

The Supreme HR Advisory Pte. Ltd. EA No: 14C7279

JOB RESPONSIBILITIES:

1. Daily - Reception Duties

• Conduct daily walkthroughs of meeting room, conference room and the general area to ensure set up are according for use/occupancy.
• Greet and welcome visitors in a friendly and professional manner.
• Attending to phone calls, emails enquiries and pass to the respective.
• Provide good customer services through answering general inquiries, and direct calls to the appropriate person or department.
• Schedule and manage appointments for stakeholders, or employees, ensuring that the calendar is organized and up to date.
• Receive and sort daily mail and place it at the respective pigeonhole.
• Receive packages, and deliveries, and distribute them to the appropriate individuals or departments.
• Sending outgoing mail through local courier or by DHL services.
• Keep the reception area clean, organized, and presentable, ensuring that it reflects a professional image of the organization.
• Provide information to visitors about the organization's products, services, or policies. Assist with general inquiries or direct individuals to the appropriate resources.
• Monitor and maintain office supplies, ensuring that there are sufficient stock levels. Assist with placing orders for new supplies when needed.
• Assist with various administrative tasks, such as filing documents, data entry, preparing reports, or coordinating meetings.
• Ensure the security of the premises by monitoring visitor access and maintaining visitor logs. Handle sensitive information with confidentiality and discretion.
• Undertake other ad-hoc duties as required by the superior.

2. Monthly – Duties

• Every Mid-month compile staff or department events lifestyles ordering. Send order to Parts Distribution Centre Malaysia.
• Every first week of the month - lifestyle ordering will arrive, print out invoice, put in the staff name that have order items and forward it to accounts to do the billing before released the items. Track items received completion progress.
• Keep track end month postage – save in USB thumb drive and input credit balance in postage record in excel sheet.
• Keep track of monthly pest control, plant maintenance (Raise PO every 3 months).
• Raise monthly Purchase Order for cleaning Services, fruits ordering, Iron Mountain storage, Plant Maintenance Services.

3. Ad-Hoc - General Office Administration

• Administrator (Storeroom cleanliness and tidiness).
• Keep TV Wall update with the latest videos or any request from staff to put in welcome note for their workshop.
• Administrator for external document storage with Iron Mountain, keep track of new storage/retrieval of document so that it tallies with their monthly invoice billing.
• Printing name card / letterhead / envelope / ordering of stationary / pantry supplies (raise PO).
• Update postage record for the franking machine once amount running low raise PO for Top-up to SingPost).
• Update all vendor maintenance contract folder & follow-up with all services.
• Raise Purchase Order / Purchase Requisition for repair works, purchases, maintenance. Helping others department raise Purchase Order (Example - HR/Admin/Finance, MD, Asia Custom, Data Privacy Protection).
• Track progress and proper closure of Purchase Order / Purchase Requisition with e-invoice in SAP.
• Grand Door ID card access for BMW staff from any country to Singapore office, and email Keppel Bay Concierge.
• Keep track of Door / Lift ID Card issue out to Auditors / Guests / Contract Staff.
• Fire warden (twice yearly organize by Keppel Bay Building Management).
• Help with organize CNY Lunch / Lucky Draw / purchase CNY Mandarin Oranges yearly.
• Monitor staff attendance, part of COVID-19 Safe Management measures.
• Monitor cleaning lady and pantry lady attendance.
• Attend to any electric items that are faulty. (purchase and claims from Concur).
• Sourcing for contractors / suppliers for Ad-hoc project etc.
• Arrange yearly Glass Window / Blinds Cleaning and Chairs / Carpet shampooing.
• Keep track of Frame Contract renewal, sourcing for 3 Quotations from vendor, compile info & send to purchasing department to review contract renewal.
• Keep track of stationeries and groceries if need to replenish stock (every 2 months).
• Keep track with the asset lists, fill up disposal Form for any items that was broken / sold / faulty etc.
• To assist with any renovation work in the office.
• Keep track of yearly budget report for all Office Maintenance and Expenses for Controlling Department.
• That include all the maintenance Services - CCTV Maintenance Services, Sliding Door, Alarm Monitoring, Office Tea lady yearly fees, External document Storage, Plant Maintenance, Water dispenser, Hot & Cold filtration tap, Fire extinguishers, Pest Control, Nespresso machine & capsules, Yearly Electrical Installation License fees, Stationery / Pantry / Local coffee powder expense / Hand Sanitizer etc.

JOB REQUIREMENTS:

• Minimum a Diploma/ Degree in any discipline
• Minimum of 5 years of working experience in an administrative or relevant field
• 2- 3 years of working experience in Customer Service
• Good interpersonal and multi-task skills
• Highly motivated, with a positive mindset, good working attitude, strong customer service skills, and a sense of responsibility.
• Solution-focused with the ability to work independently and minimal supervision.
• Fluent in both English and Mandarin.
• Proficient in Microsoft Words, Excel, Outlook & PowerPoint
• Experience in SAP.

Purpose of Position:

Service Manager – LCM is responsible to develop and implement processes, structures and competencies for care and grow activities for Tool Park Management Solutions to help our customers with effective management of their power tools and other asset with the ultimate purpose to achieve sustainable and productive growth.

Role Requirements

• Take full ownership for care and grow activities for our flagship Tool Park Management service offering for South- East Asia Pacific Region by developing and implementing structured LCM program
• Analyze and execute customer journey and lifecycle strategies to help drive business objectives for key customer segments
• Measure, track and provide recommendations based on data input & communication output effectiveness
• Develop & maintain contact strategy including targeting & opportunity identification
• Implement triggered lifecycle campaigns to further grow our Tool Park Management business with existing customers
• Ensure implementation of efficient back-office processes to enable scalability of care and grow activities
• Ongoingly develop competencies and train local Service Managers and Service Consultants
• Work collaboratively with key internal stakeholders to ensure lifecycle initiatives are commercially sound

Person Specification:

• Degree in business, marketing, or related discipline
• At least 5 years of experience in sales / business development and at least 3 years in service area
• Previous experience in product marketing or service offering is an added plus
• Strong proficiency in both written and spoken English
• Highly motivated, dynamic, comfortable in leading change and with entrepreneur spirit
• High output of work with attention to detail
• Ability to interpret data and understand complex analytics
• Experience in planning customer journeys across a range of scenarios and engagements
• Able to drive and influence other different departments to work together towards same direction with strong winning and high performing mindset

Job Description

• To visit newly admitted patients and to ensure patient’s confidentiality at all times.
• Conduct regular visits to wards to check on patient’s well-beings/ address requests/ potential feedbacks/ complaints
• To be able to provide service recovery for potential feedback/ complaints that are addressed
• Redirect patients based on mitigating routes during different phases of renovation/ lift prioritization based on an emergency matrix
• Escalate crucial issues to Service Executive if beyond scope for service recovery
• Report and track patients whom service recovery has been provided to

Job Requirements

• Comfortable with handling customers face to face
• Comfortable to stand and walk for long hours on the job
• Able to start work immediately or within a short period
• Able to work on weekends and public holidays

Interested candidates can write in to Ann at "[email protected]"

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

Job Descriptions:

• Responsible in processing customer transaction request for trade settlement.
• Ensure timely processing to meet service level standard with business with accuracy.
• Handle adhoc enquiries received from internal/external stakeholders.
• Support any adhoc assignments from time to time.

Period:

• 5 months; subject to extension

Location:

• Raffles Place

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• up to $3000

Job Requirements:

• Minimum Diploma/Degree holder with relevant working experience

In lieu of physical interviews, we will be conducting virtual interview, i.e. Skype/WhatsApp/Facetime/Zoom

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg