Total 10,124 customer experience manager job vacancies in Customer Service category in Singapore

Customer Service Assistant

• Location: Bencoolen
• Working hours: Mon to Fri, 8.30am to 5:00pm
• Salary range: $2300 - $2800 + $80 Handphone Allowance + Contract Completion Bonus

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Requirements:

• ITE/Diploma holder with 1-2 years relevant experience
• With relevant customer service & admin experience
• This is a 1 year 6 months contract role, with opportunity to convert to permanent.

Responsibilities:

• Liaising and co-coordinating with customers on sales orders and enquiries
• Invoicing, P/O and D/O, purchasing / receiving
• Order processing
• Administration duties
• Supply chain management duties (back up)

Responsibilities:

• Facilitate the sale of CEPAS cards and related products at ticket counters or concession card replacement centers across various MRT stations and bus interchanges.
• Provide assistance with card top-ups, processing refunds, and handling card claims.
• Support dispatch tasks to different stations as needed.

Requirements:

• Minimum GCE ‘N’ or ‘O’ Level qualification.
• Strong customer service orientation.
• Excellent communication skills and a friendly, approachable demeanor.
• Must be comfortable managing and handling significant amounts of cash.
• Willingness to work in rotating shifts, including weekends and Public Holidays.

Interested candidates who wish to apply for the advertised position, please click on the apply button

EA License No: 96C4864

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Position: Customer Service Executive

Salary: Up to $3300

Working Hours: 5 days, 9am - 6pm

Location: Ubi

Responsibilities:

• Efficiently track and follow up on leads to convert them into potential customers
• Use communication channels, including social media, phone calls, and emails to secure appointments
• Manage appointments and inquiries for both new and existing customers, ensuring a seamless and positive experience
• Handle customer complaints and queries received through multiple channels, including phone calls, WhatsApp, and email.
• Portray a consistently positive and helpful attitude in addressing external and internal customer concerns.
• Work with internal teams to deliver high quality customer service
• Assist with any ad hoc administrative duties as assigned

Requirements:

• A minimum Professional Certificate / NITEC in any field
• Experience in beauty industry will be an added advantage
• Good interpersonal and communication skills
• Able to work in fast paced environment and responsible team player
• Being proactive and independent

HOW TO APPLY:

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short-listed candidate will be notified.

Reg No: R1433814

EA License No: 20C0426 (Elitez & Associates)

Mon-Fri 8.30am-5.30pm

Location: West, Company transport is provided

JD:

1. Respond promptly to customer inquiries via phone, email, chat, or social media platforms within 48 hours
2. Provide accurate and helpful information regarding products, services, pricing, and policies consulting with Sales team
3. Assist customers with placing orders, processing payments, and tracking order status.
4. Check packaging availability before committing to ship to customers
5. Pay notice on frequent changes shipment, payment delays and raw materials re-adjustment qty if any
6. Coordinate with internal teams, including sales and logistics, to ensure timely order fulfilment.
7. Address customer concerns, complaints, and service issues in a professional and empathetic manner.
8. Investigate problems, escalate complex issues as needed, and follow up to ensure resolution.
9. Develop a deep understanding of company products, features, and benefits to effectively assist customers.
10. Educate customers on product usage, troubleshooting techniques, and maintenance procedures.
11. Collect and document customer feedback, suggestions, and complaints.
12. Analyze feedback trends and collaborate with internal teams to implement improvements.
13. Identify opportunities to recommend additional products or services based on customer needs and preferences and top up required volume considering raw material MOQ kgs equivalent in finished goods in pcs
14. Promote special offers, discounts, and loyalty programs to enhance customer value.
15. Maintain accurate records of customer interactions, transactions, and order details in the Customer Relation Management CRM system.
16. Generate reports and analyze data to track customer satisfaction metrics and performance trends.
17. Identify inefficiencies or areas for improvement in customer service processes and procedures.
18. Propose and implement solutions to streamline workflows and enhance the customer experience.
19. Collaborate with cross-functional teams, including sales, marketing, and operations, to address customer needs and achieve business objectives.
20. Share insights, best practices, and customer feedback to improve overall service quality.
21. Raise the Purchase Request form & Justification form for the material need when received customer PO.
22. Raise Sample Request Form (SRF) For New Tool/Tool Modification/Prototype
23. Coordinate any Raw material required for SRF
24. Receive Customers’ POS through email/fax or download from EDI /Check Selling Price in Order
25. Perform Consignment billing issue /return
26. Review Raw Materials Replenishment & promptly raise Purchase Requisition to Procurement Executive
27. Liaise with Planners for Delivery Schedules & Promptly pre-alert and provide recovery schedules to customers.
28. Timely provide PO acknowledgement & delivery schedule to Customers
29. Update Delivery schedules into SAP promptly and accurately.
30. Create Return Material Authorisation (RMA) return order /follow up unblock /any replacement required
31. Follow up monthly forecast from customer and update for below planning: -
32. Quarterly Review Estimate, QRE – sales revenue projections update monthly with customers forecast
33. Raw material replenishment (customers’ liability & buffer stock agreement)
34. Plant capacity review -> provide to planning group
35. Review actual vs forecast & follow up action for huge disparity and stay to our commitment not to push out
36. Ad-hoc duties by superior or management

Compensation & Benefits

• Annual Increment
• Performance Incentive Bonus
• Career Progression

For quick reply, please contact me at +65 85878287

Registration Number: R21100938

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

You will attend to passengers at arrival claims with mishandled and damaged baggage.
Raise reports of mishandled and damaged bags, in according to the various airline requirements.
Trace mishandled baggage and keep passengers informed of the tracing status
Assist passengers with odd size bags
Answer hotline calls on baggage matters

Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent
Professionalism, Patience and a "People-first" attitude
Comfortable with shift work

Joining bonus of $5000

Terms and Conditions apply

• MNC
• Industry Leader
• Permanent Position
• Proven customer service/order processing experience, preferably within Food industry

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Coordinator.

RESPONSIBILITIES:

• Serve as the primary contact for customer inquiries.
• Process and manage customer purchase orders, stock returns, and liaise with stakeholders for smooth delivery and fulfilments.
• Generate packing lists, monitor account credits, and maintain customer account details.
• Manage credit/debit transactions and handle ad-hoc tasks as needed.

REQUIREMENTS:

• Minimum 1-2 years of relevant experience.
• Nitec / Higher Nitec / Diploma in Business Admin/Marketing or related field.
• Experience with SAP/Navision will be an added advantage.

OTHER INFORMATION:

• Location: West
• Working hours: Monday to Friday + Alternate Saturday half day
• Salary: Salary will commensurate according to experience & qualifications.
• The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Benefits:

· $2,200 higher

· 5 Days work week, 2 off days per week per duty roster

· Macpherson work location

Job Description:

We are seeking a friendly and customer-oriented Customer Service Associate to join our Sales & Marketing team. As a Customer Service Associate, you will play a crucial role in ensuring a positive experience for our customers.

Key Responsibilities:

Handle incoming phone calls and provide assistance to customers. Answer general inquiries related to our products and services. Greet customers as they arrive at the showroom. Check in customers and announce their arrival to the appropriate staff. Keep the showroom tidy and orderly. Provide customer hospitality, provide refreshments to customers during their visit. Create a welcoming and comfortable atmosphere.

Qualifications:

· Previous work experience as a receptionist or in a customer service role

· Customer-oriented with a high level of service attitude.

· Good verbal communication and social skills.

· Basic proficiency in MS Office and data entry.

· Able to commit to working weekends and Public Holidays, as per duty rota.

· Willingness to work in out-of-office locations as requested

Job Description

We are a fintech financial institution specialising in currency trade and money transfers and is looking for a highly dynamic Operations Executive (Corporate Services) to join our transactional team.

Do you have a knack for operational work and processes? Yearning for a regular, consistent role and yet will not back off when exceptions to the norm hits? To us, operations does not mean just repetitive work. While ensuring that we abide by the regulatory framework that governs our industry, we continue to push the envelope by innovating and optimising our processes to achieve a competitive edge.

If you are someone who is comfortable with numbers and takes an occasional challenge in the daily grind by its horn, we are looking for you.

Responsibilities:

• Monitor customer’s business function including currency exchange, monitoring of FX rates, capital and balances.
• Monitor and assist in customer’s account opening / administration.
• Monitor and execute trade facilities based on customers' instructions.
• Liaise with customers for operational issues and documentation collection.
• Generate and manage leads. In charge of following up with leads, confirming sales appointments and finding leads. Most of this work through phone contact with potential customers, timely communication is important.
• Assist in manage the overall business support strategy and tactical execution to ensure all end-to-end operations are continuously successful.
• Work closely with various internal groups to understand business requirements and develop a system through which the company can best leverage feedback from customers that we serve through our support channels to improve services.
• Provide administrative support. include preparing sales reports, marketing materials and written communication.

Requirements:

• University degree in the field of accounting & finance, business administration, or other related disciplines. An advanced degree in one these fields is a plus.
• Minimum 2-3 years of working experience in a similar capacity. Fresh graduate are welcome.
• Good knowledge of financial services industry will be a strong plus.
• Proficient in English and Mandarin languages to liaise with Chinese counterparts
• Strong interpersonal skills, able to engage a variety of personalities and build strong rapport.
• Teamworking skills

Position Overview: As the Chief Customer Officer, you will be responsible for shaping our customer experience strategy and ensuring that we deliver exceptional service to customers of the Chocolate Finance Managed account.

You will be responsible for overseeing all aspects of customer interactions, from managing our customer service team to developing and executing customer engagement strategies. Additionally, you will be responsible for managing digital marketing efforts, agency partnerships, and customer acquisition platforms to drive growth and engagement through the sales funnel.

Key Responsibilities:

1. Customer Service Management:

Lead and manage the customer service team, ensuring efficient and effective handling of customer enquiries, complaints, and requests. In line with MAS compliance rules.

Develop and implement service standards and KPIs to measure and improve customer service performance.

Establish training programs to enhance customer service skills and knowledge within the team.

2. Customer Strategy and Process:

Develop and execute a comprehensive customer engagement strategy to enhance customer loyalty and satisfaction.

Continuously evaluate and optimise customer service processes to improve efficiency and effectiveness.

Implement customer feedback mechanisms and drive improvements to the product based on customer insights.

3. Customer Engagement and Communications:

Create and execute customer engagement campaigns across multiple channels, including email, SMS, and in-app communications.

Develop personalised customer communication strategies to enhance customer retention and upsell opportunities.

Collaborate with cross-functional teams to ensure consistent and impactful customer messaging.

4. Digital Marketing Management:

Manage the agency responsible for all paid advertising campaigns, SEO, and social media marketing efforts.

Develop and execute digital marketing strategies to drive customer acquisition and brand visibility.

Monitor and analyze campaign performance metrics and adjust strategies accordingly.

5. Public Relations Management:

Oversee the agency responsible for public relations efforts, including media relations and crisis management.

Develop and maintain positive relationships with media outlets, influencers, and industry partners.

Ensure that the company's image and reputation align with brand values and objectives.

6. Platform Management:

Manage Appsflyer and Blueshift platforms to optimize customer acquisition and engagement throughout the sales funnel.

Analyze data and customer behavior to identify opportunities for optimization and growth.

Collaborate with technology teams to implement platform enhancements.

7. Content Management and Strategy:

Develop and oversee a comprehensive content strategy that includes blogs, FAQs, and influencer collaborations to engage and educate our customer base.

Work closely with content creators, both in-house and external influencers, to produce high-quality, informative, and engaging content that aligns with our brand and resonates with our target audience.

Monitor content performance metrics and user feedback to refine and optimise content strategies, ensuring that our customers have access to valuable and relevant information to enhance their financial journeys.

Responsibilities:

• Supervise and ensure the effective utilization of center-based services, including day care, community rehab, and center-based nursing.
• Conduct initial assessments and orientations for potential clients and families, which may involve accessing and verifying information through the National Means Test System (NMTS) and Financial Assistance (FA) systems.
• Provide orientation and counseling to clients, family members, staff, and volunteers at the Center.
• Collaborate with key partners to plan, track, and implement programs and schedules.
• Assist in managing the budget and ensuring cost-effectiveness in the Center's operations.
• Identify and plan for training needs for staff and coordinate with HR for required training programs.
• Manage Center facilities and logistics, including procurement of supplies, vendor and contractor management, and transportation fleet management.
• Collaborate with the Communications & Development department to secure donations, volunteers, and sponsorships.
• Manage adverse situations and ensure the well-being of Center clients, staff, and volunteers.
• Maintain confidentiality of information related to the Center, clients, staff, volunteers, and service providers.
• Develop, review, and implement Standard Operating Procedures (SOPs) for Senior Care Centers and Active Aging Centers.
• Provide oversight and support to the Center Supervisor in managing the Day Care Center.
• Collaborate and initiate partnerships with Active Aging partners and stakeholders to enhance health and well-being.

Requirements:

• Diploma/ Degree in Nursing and above.
• At least 5 years of working experience in healthcare or senior care setting.
• At least 3 years of supervisory experience
• Day Care setting experience

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1985956

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Our client is one of the leading players in the Education sector. They are looking for a Customer Service Executive to join their team, in hopes of developing the current high performing team. They are located in the Central - easily accesible.

Job Responsibilities:

• Handle daily emails and phone inquiries.
• Provide support, advice, and counseling to students.
• Manage graduation logistics, including payment checks and distribution of transcripts and certificates.
• Schedule and coordinate deferred mid-term tests.
• Arrange exam script viewing sessions for students.
• Explain transfer contracts to students.
• Organize orientations, LinkedIn workshops, and graduation ceremonies.
• Conduct class visits and manage ad-hoc projects or audits.
• Oversee administrative tasks, including attendance checks, student tracking, and course evaluations.

Requirements:

• Min Diploma in Business or other relevant equivalent field of study.
• Min 1 year of customer service experience, with confidence in attending to students' enquiries.
• Entry level is welcome, with prior customer service exposure is highly prefered.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Job Description:

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Manage order processing and ensure high customer satisfaction by handling

orders, inquiries, and maintaining exceptional service.

Key Responsibilities:

• Serve as the primary contact for customer inquiries.

• Process and manage customer purchase orders, stock returns, and liaise with stakeholders for smooth delivery and fulfilments.

• Generate packing lists, monitor account credits, and maintain customer account details.

• Manage credit/debit transactions and handle ad-hoc tasks as needed.

Job Requirements:

• 1-2 years of relevant experience.

• Diploma in Business Admin/Marketing or related field. Ability to work independently and under pressure with strong organizational skills.

• Proficiency in English (Mandarin preferred), strong communication skills, and familiarity with Microsoft Office and SAP/Navision.

Additional Responsibilities:

• Resolve customer complaints and improve service procedures.

• Provide feedback to management to enhance products and services.

Benefits:

• Team Sales Target Incentive

• 14 days of Annual Leave.

• Group Medical & Hospitalization Insurance.

• AWS and Variable Bonus

Working location: Pandan Loop

Working days/timing: Monday to Friday (8.30am to 5.30pm) and Alternate Saturday (8.30am to 12.30pm)

Salary: Up till $2700 basic + $200 monthly incentives + Variable Bonus + AWS

Please indicate the below information in your resume:

• Current & Expected salary
• Reason(s) for leaving
• Availability to commence work

We regret only short listed candidate will be notified. All applications will be treated with the strictest confidence.

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: 1 Year (renewable yearly up to 5+5 Years)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Responsibilities

• Greet visitors and manage their inquiries.
• Distribute incoming mail and send out daily and registered mail.
• Arrange and prepare documents for local and international courier services.
• Organize and sort procurement documents.
• Handle daily deliveries and manage office supplies.
• Source items and manage purchasing and inventory.

Requirements

• “O” Levels & above
• Min 1 year working experience in general or purchasing administration
• Proficient in MS Software

Additional Details

• Contract: 6 months
• Location: Yishun
• Working hours: Mon - Fri (9am - 6pm)

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

• Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
• Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
• Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Responsibilities:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Edith Patisserie is one of the leading bakeries in Singapore with a specialisation in unique buttercream cakes and bakes.

We are expanding our team and we are looking for a passionate and dedicated individual to join our team and make a difference by delivering the best customer service we can offer to our clients.

· Engage with current and new clients via email, WhatsApp and social media to facilitate order enquiries.

· Manage orders placed by clients on our website

· Manage customer feedback and service recovery.

Requirements:

· Some experience in customer service industry

· Proficient in managing comms channels like WhatsApp and email

· Well-organised with good time management

· Personable and professional

· Work well in a team environment

Sounds like you? Join us today!

Job Type: Part-Time

Salary: $12-15/hour

Available shifts:

Flexi shifts, available shifts are from Mon-Sun, 9.30am-6.30pm.

Ability to commit to 4-hour shifts for 5 days a week is preferred.

Location: 275 Outram Road, S169064

• Position : Customer Service Coordinator (Coordinating/ Quotation/ Manufacturing Industry)
• Location : Tai Seng Ave (10 minute walk from MRT)
• Working hours : 5 days a week Monday to Friday. 830am to 530pm
• Salary (commensurate with experience) : Up to $3700 + Commission + Performance Bonus + 14 Days annual leave
• Duration : Permanent
• Industry : Supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries.

Main Responsibilities:

• Direct telephone contact or email with international and domestic customers:
• Give pricing and delivery
• Enter order via ERP systems
• Follow up and expedite orders/ shipments
• Promote sale of service parts.
• Process all domestic/international credits and follow up on outstanding non-receivable parts.
• Process and coordinate all repair orders with customers and work closely with our U.S head office.
• Process all invoice billings for parts department.
• Process replenishments for the off-site warehouse
• Process all incoming domestic and international email for price quotes.
• Enter customer orders into ERP systems.
• Other duties assigned by the Customer Service Supervisor or Service Parts Manager.

Requirements:

• Minimum 1 to 3 years of experience in customer service industry
• Minimum O-Level, Diploma in any field or its equivalent
• Proficient with Microsoft Office or related software.
• Ability to stay calm and excellent in handling difficult customers
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

· Attend to walk-in customers

· Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

· Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction

· Prospect and introduce customers to the Bank’s products and services

· Educate and migrate customers towards our digital platform

· Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Ensure compliance with all regulatory requirements

· Contributes to self and team effort by accomplishing related results

-Communicate in Mandarin with Chinese Speaking Clients

Our client is a reputable luxury fashion house that has retail stores all over the world and is currently looking to build their SG / MY teams to handle the markets directly

Working Schedule: 5 day work week (including weekends and public holidays)
Work Timing: Shift hours, no overnight shifts
Working Location: Tampines Central

• Attend to calls and queries regarding products and services, and delivering exceptional advice exceeding Client's expectations
• Attend to e-mail enquiries
• Attend to queries and feedback via Social Media (Facebook & Twitter)
• Assist in coordination and communication between Clients and various channels (Stores, Repair Centre, Client Services Overseas, RMS, Stocks etc)
• Coordinating events nationally and internationally, RSVP of VIP Clients and Media (Fashion Shows, Openings, Exhibitions)
• Outbound calls to Clients includes invites to events and Client Satisfaction Surveys

Requirements

• Min. 1 year experience in call centre environment.
• Strong communication skills in English and Vietnamese / Hindi / Punjabi to deal with the local speaking customers.
• Possess a good learning attitude and is customer service oriented.
• Has working knowledge in Microsoft Office
• Willing to work on weekends and public holidays as per schedule.

Interested candidates may send their updated resume indicating availability to [email protected]

1. Job Purpose

To deliver outstanding and professional service to Bank’s Wealth segment customers who visit Bank’s Centres (MBFC, Ngee Ann City, Siglap) for their banking needs.

To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.

2. Key Accountabilities

• First Touch (Face of Bank) to receive and welcome customers.

• Digital Advocate to educate customers to bank digitally

• Drives Service Excellence focusing on customer satisfaction-

customer wait time, problem resolution, customer feedback and error

rates.

• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, Digi-banking and cards related request

etc.

• Collaborates with team members and working partners for problem resolution.

· *Staff will be assigned to a main centre but subject to relief other bank branch Centre when the need

· Lively/Bubbly

· Keen to learn

· Digitally Savvy

· Provide service with a smile

· Customer service experience or are customer facing would be preferred

Job Highlights

• Location: Cecil Street (Telok Ayer MRT) / Scotts Road (Orchard MRT)
• Working Hours: 8.45am to 6.15pm
• Working Days: 5-days
• Annual Bonus: Subject to individual performance

Job Description

• In charge of managing service office
• Ordering office supplies
• Handling office Tenants and Vendors
• Process basic invoicing

Job Requirements

• Prefer candidate with customer-service experience
• Pleasant-looking and good working attitude
• Must be able to converse in English & Mandarin

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified*

We wish you all the best in your career search.

Mavenside Consulting Pte Ltd | EA License No.: 20C0204

Kerine Tan | EA Personnel No.: R2095889

Contract duration: 18 months

Work location: East

Working hours: Mon - Fri (9am - 6pm)

Salary: Up to $3800 + Completion Bonus!

Responsibilities

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements

• Preferably ’A’ Levels or Diploma holder with relevant working experience.
• Good interpersonal and communication skills.
• Proficient in written and conversational English. (Mother Tongue will be advantageous to support non-English speaking customers).
• Possess a pleasant and cheerful disposition.
• Meticulous and detailed-oriented.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/4977

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

About the role:

• As a Regional Customer Marketing Manager for the Asia region, you will play a key role in conceptualizing, developing, prioritizing, and carrying out compelling marketing strategies and plans with regional commercial stakeholders, functional marketing teams and alliance partners to accelerate lead conversion and market share in existing customer base and net new accounts.
• You will be responsible for owning end to end marketing plans and budget, from prospect acquisition to engagement to conversion via tactical marketing mix including events, social media and digital platforms.
• In this role, you will identify, create, and scale cost-effective customer acquisition and lead generation campaigns across new and established target market audiences.
• Success in this role relies on the ability to build collaborative relationships at multiple levels internally.
• A positive, upbeat approach and the ability to manage several simultaneous tasks and projects whilst remaining calm and focused are also key factors to successful performance.

Your background:

• In this pioneering role, you'll be the architect of our inbound marketing strategy, leveraging inbound tactics and marketing technology to drive website performance, lead conversion, and market share growth.
• You'll collaborate with regional and global marketing teams to develop and execute data-driven campaigns that attract, engage, and convert high-value audiences.
• You will shape a data-driven strategy and drive execution for accelerating pipeline through inbound marketing tactics.
• You will connect the dots between innovative Mar Tech and traditional multi-channel marketing tactics, using technology to power personalization-at-scale and seamless engagement experiences to target audiences and for re-marketing.

Mandatory Skillset:

• Inbound Marketing Campaigns: Expertise in designing, executing, and optimizing inbound marketing campaigns to attract, engage, and convert target audiences.
• Analytics and Action from Insights: Proficiency in interpreting data from marketing campaigns and other sources, turning insights into actionable strategies to improve performance and ROI.
• MarTech Products: Hands-on experience with marketing technology platforms, tools, and solutions to automate, optimize, and measure marketing activities.
• Customer Analytics & Data Management: Skilled in analyzing customer data to derive meaningful insights and applying these insights to drive personalized marketing efforts and customer engagement.
• Chatbots and AI Assistants: Experience in integrating and managing AI-driven tools, such as chatbots and virtual assistants, to enhance customer interaction and support.
• B2B Marketing with Digital Focus: Demonstrated success in B2B marketing, particularly in utilizing digital marketing strategies to drive lead generation, brand awareness, and customer retention.

EA License Number : 11C4879

• You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. 
• You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. 
• You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management
• Be customer centric, and own customer relationships from implementation onboarding to continuous productadoption across multiple departments, stakeholders, and business users (including first-level technical support).
• Create, identify and qualify upselling opportunities by maintaining regular contact with customers.
• Dedicated point of contact for product training and platform questions.
• Analyze customer behavior and data to formulate strategic engagement plans.
• Proactive strategic engagement with clients.
• Get customer feedback and feature requests for products to contribute to product development and road map.
• Maintain a high degree of advocacy, management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals, growth and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.
• Ensure that all issues and incidents are handled and supported in a timely manner

• Minimum 5 years experience in Customer Success & Enterprise Solution delivery roles
• Bachelor's degree
• B2B software experience is preferred / Project Management experience is a plus
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills.
• Strong team, networking and relationship building skills.
• Highly organized, collaborative and detailed oriented
• Good communication skills: able to draw analogies, distill complex situations into simple concepts.
• A Strong sense of urgency and prioritization
• Solid presentation skills; ability to present and discuss strategies and technical information in a manner that builds rapport, able to persuades others, and help customers gain understanding

• Hybrid work arrangements
• Engagement
• Leave benefits

Customer Service Executive

Working Time: Monday to Friday, 8.30 am – 5.30pm / 9am – 6pm
Working Location: Singpost Centre [Nearest MRT: Paya Lebar]
Salary: $3200 - 3800

Overview for the role:

This Role reports into the OCSM and will form the focal point for customer queries and supply chain operations. Maintenance of close relationship with both internal & external customers in all business activities of company including affiliated companies, associates, and partners. This involves responding to all enquiries in a timely manner, opening and closing of all files, perform costing for invoice preparations and be called upon to perform activities and work closely with other departmental functions to achieve the goals set by the company.

Job Duties:

• Handles all clients inquires, concerns and complaints in a professional manner
• Monitor shipments with contractors and vendors and update both internal & external stakeholders
• Performs data entry, opening & closing of files and costing preparation in tandem to invoice generation
• Collaboration with all departments to better address clients needs, providing regular updates to higher management
• Assist in the preparation of Pricing & Quotations
• Support & involvement in continuous improvement programs with internal team to ensure control & processes to provide a high level of customer service & work efficiencies
• Upselling company products and identify new business opportunities through clients’ referrals

Job Requirements:

• Possess Diploma in Logistic / Supply Chain / relevant discipline is preferred.
• Relevant work experience in the Logistics / Shipping or Freight Forwarding Industry is a plus
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279