Total 7,360 executive officer job vacancies in Customer Service category in Singapore

• Address customer inquiries received through telephone or email escalated from the Call Centre.
• Assist walk-in customers with their queries.
• Conduct initial troubleshooting for Internet e-services-related issues. Escalate intricate queries for intervention by superiors.
• Participate in change management campaigns to engage customers.
• Recommend enhancements based on customer feedback or interactions.
• Ensure timely submission of daily reports.

Requirements:

• Singaporean
• GCE ‘A’ Level
• At least 1 year of working experience
• Able to converse in Mandarin due to client demographics.

Other information:

• Salary: $3000
• Working days: Mon - Fri
• Working hours: 8:00am – 5.30pm
• Location: Bukit Merah

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Job Description

• Provide on-site frontline concierge service for employee service requests/status/enquiries/feedbacks at the Employee Concierge at the 3 different working locations
• Escalating the necessary to to the middle office via Employee Relationship Management System for case resolution
• Provide on-site support for Principal Offices for services including but not limited to the following, (Onboarding, Offboarding, Daily Duty, HR Admin, Logistics, Procurement and Finance)
• Any other ad-hoc duties assigned

Requirements

• Min Higher Nitec and one year of relevant working experience
• Singaporeans only
• Proficient in Microsoft Office
• Must be ok to work at 3 different locations (Central and West)

Our tuition centre is looking for an administrative executive who can perform the following tasks:

1. Customer enquiries and sales matters.

2. Attendance matters.

3. Lesson scheduling matters.

4. Payment matters.

5. Marketing matters.

6. Logistic matters.

Must be:

1. IT Saavy- possess basic knowledge of using computer, zoom

2. Proficient in written and spoken English & Mandarin

3. Team Player

Candidates with administrative related working experience preferred. Training will be provided.

Location: Near Choa Chu Kang MRT

Rates: $3600/month

Working hours: Mon-Thurs 2-10pm. Saturday 8.30am-4.30pm

Whatsapp Simon at 90625285 and drop me your resume.

$1800 - $2200

Location: Kaki Bukit

5.5 Days Mon to Fri 8am to 5pm, 8am to 12pm (Before probation)

After probation, Alt Sat 8am – 12pm (WFH)

Job Description

• Liaise with customer on work programs and service activities
• Liaise with the managers, executives & coordinators on work schedules, manpower allocation and scheduling
• Answer and record all incoming requisition from customers
• Disseminate work requests to operations staff and subcontractors
• Updating of work orders and schedules
• Prepare calls records summary including subcontractors work request
• Ensuring tools and equipment are issued and returned in proper working condition
• Data entry of records

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

About IMCD

IMCD is a global leader in the sales, marketing and distribution of specialty chemicals and ingredients. We offer a range of products and services to a variety of industries, including pharmaceuticals, personal care, coatings, food and nutrition, and more. IMCD operates in more than 50 countries worldwide, with over 4,300 employees working to provide customers with tailored solutions and technical expertise. Our mission is to create value for all stakeholders, including customers, suppliers, employees, and shareholders, by delivering innovative and sustainable solutions that help customers achieve their business goals.

Through our people, their expertise, and the creation of open and lasting partnerships, IMCD is able to provide advice on formulation, production process and application, thus generating unrivalled growth for our partners. Headquartered in Rotterdam, The Netherlands, IMCD had a turnover of EUR 4,6 Billion in 2022

Customer Service Executive

Location: Singapore

Job Description

The main features of this position is to ensure that the needs of customers are satisfied by providing excellence in customer services and procurement within the framework of defined business processes and company procedures. This role reports to the Operations Teams Lead, Singapore.

Objectives

• To ensure the supplier goods availability through maintaining optimized stock levels by managing the sales order process (incl. delivery plan) as well as the purchasing activities.
• Manage good relationships with customers; be proactive to anticipate on any feedback related to the deliveries and stock availability.
• Regularly review and align with company policies.

Working activities and responsibilities:

• Ensure that all key data are entered into the system on time and that teams use full capabilities of ERP- system.
• Regularly review with sales team to manage demand planning, maintain stock availability and optimize stock level.
• Lead the purchasing on the process of supplier procurement to optimize the efficiency, benefits and control of the company.
• Manage customer complaints adequately within well-defined procedures.
• Keep good communication and relationship with customers directly as well as through local teams
• Pro-active communication with related supporting departments to ensure a smooth delivery process and appropriate checks and controls in order processing (i.e. weekly meeting with supply chain/logistics, finance accounting, etc.)
• Manage supporting documents completed as per schedule delivery, as well as Invoice delivery to customers.
• Optimize delivery schedule arrangements in conjunction with supply chain/logistics.
• Providing KPI report and analysis to management on regular basis (weekly, monthly).

Minimum Qualifications:

• Minimum of 3 years relevant experience in customer service in the trading/distribution industry
• Customer and service oriented, exceed customer expectations
• Has excellent communication (verbal and written), organizational and numerical skills
• Pleasant personality, can-do attitude

Position: Survey Experience Officer (Inbound)

Salary: S$2,500

Work duration: up till 31 August 2024 (May extend till 30 September 2024 depending on project requirements)

Working hours: 5 days work per week Monday – Sunday (Based on duty roster). Up to 44 hours per week.

Work location: Clarke Quay area (work in office)

Responsibilities:

• Respond to survey enquiries via inbound calls and emails

• Assist the respondents to complete the survey

• Conduct survey interviews via outbound calls

• Reach out to the respondents to assist them to complete the survey

• Compile, record, input survey returns and data accurately into the system

• Conduct verification to ensure completeness and accuracy of data collected

• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation

• Explain survey objectives to respondent

• Interpret survey questions to help respondents’ comprehension

• Respond to queries from respondents in a professional manner

• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Strong phone and verbal communication skills along with active listening

• Proficient in using computer and Microsoft Office

• Excellent customer service skills - Focus on quality and customer service

• Able to work in high pressure, stressful situations

• Solid time management skills

• Team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd

• RCB No. 200007268E

• EA License No. 01C4394

• Reg No: R23117785 (Lok Ding Hann)

Role:

• Schedule audit and training assignments
• Co-ordinate with auditors and clients regarding audit assignments
• Compile and maintain clients' records
• Update and maintain accurate client database
• Review clients' application and audit reports
• Issuance certicates to clients

Requirement:

• Those with minimum 2 years working experience in customer service will be added advantageous
• Familiar with Microsoft Words, Excel & Outlook
• Possess good interpersonal and organizational skills
• Bilingual in English and Mandarin

Job Highlights

• Positive Working Environment
• Fixed Allowances
• AWS + Quarterly Performance Incentive Bonus
• Career Growth

Job Descriptions

• Overseeing and ensuring smooth operation of the Front Office.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Building rapport and strong relations with the Front Office team.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.
• Assisting and handling serious guest complaints.
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Other ad-hoc duties/ projects assigned by management.

Requirements

• Minimum Diploma in Hotel Management.
• Minimum 5 years' experience in Front Office.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Able to lead the team and drive results.
• Able to exercise high level of flexibility and adaptability.
• Efficient organization of time and work.
• Excellent numeracy, verbal and written communication skills.
• Works under pressure without negative impact.
• Develops and maintains co-operative working relationships.

Primary Responsibilities

• Maintain good, professional working relationships and effective communications with existing, and new customers and all internal departments, affiliate offices, and partners.
• Support and handle all sales and other enquiries from local customers, overseas offices/agents/customers and handle RFQs.
• Provide quotation for Air, Sea (for both export/import) and Land transportation freight enquiries.
• Ensure all requests received for cost quotations, are responded to within the shortest possible time frame/deadline.
• Build and maintain good rapport with customers to fulfil their requirements.
• Provide excellent customer service support and attend/address customers’ complaints.
• Generating sales/customers report.
• Maintain good relationships with carrier/service provider to obtain more competitive cost.
• Co-ordinate with vendors and customers for bookings via faxes and emails and seek approval of shipment.
• Work closely and coordinate with operation to meet customers service expectation and provide supports whenever is required.

Secondary Responsibilities

• Joint visits with HOD/Sales to customer/vendor to build rapport, strengthen business relationship, review process and seek business opportunities.
• Support HOD in training and guiding new staff.
• Support and develop business.
• Monitor competitors, market conditions, and product development.
• Plan, design and propose Better Freight Solution.

(a) Care duties

• Manage befriendees and befrienders
• Match, conduct training and onboarding for befrienders
• Timely and accurate data input of activities
  in Salesforce
• Facilitate and support in Step-up care for befriendees and CREST P3 clients
• Serve as a conduit for other Brahm Centre’s services (COMIT, Case Management, Elder-sitting, Counselling, Wellness etc)
• Participate and support ad-hoc excursion trips
• Assist in planning and support of mass dementia screening and mental health awareness outreach events
• Assist in regular outreach and community screening of assigned portfolio
• Provide case management services (i.e. visit and assess their home situation, study family dynamics and care needs for both clients and their caregivers)
• Provide holistic care support to clients who are at risk of depression, dementia and other mental health conditions
• Conduct regular home visits and/or phone calls and make periodic invitations to suitable clients to attend social activities and programs conducted in the Centre
• Provide person-centric care (social and health), psychoeducation, information, and support for clients and caregivers through emotional support, follow-up, and service linkage
• Collaborate with community partners, healthcare institutions and government agencies to provide holistic care support and service interventions to clients and caregivers
• Maintain proper documentation and secure storage of case files, referrals, and other related documents across various systems

(b) CSO area

• Attend to the daily operations of the centre, including ensuring proper housekeeping and serviceability of facilities and availability of material resources
• Assist with centre programs support and administrative duties
• Preparation of venue and logistics for courses and other events. Ensure facility is in compliant with necessary health regulations
• Attend to general enquiries and feedback from customers
• Assist with pre and post course/event preparations.
• Ensure accuracy and timely input of data in salesforce
• Ensure daily reconciliation of takings with tracker

(c) Programs

• Ensure trainers and Finance are informed of final number of participants for a course
• Have oversight on programs and activities offered by Brahm Centre and to promote their sales
• Host and facilitate centre events
• Prior experience in handling or coordinating events and volunteers and ability to speak dialect is an added advantage.

Job Responsibilities:

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction in the Club Lounge.
• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
• Handling cashiering duties and food and beverage services.
• Attends to guests with regards to general inquires, request and complaints.
• Assist in VIP check in.
• Provides support to both Rooms and Guest Management in the area of supporting arrival and departure activities for Pacific Club Guests
• To anticipate and exceed guest expectations especially in the area of delivering the arrival and departure experience of our guests.
• Extensively collect and gather all feedbacks from guests.
• Preparation of welcome letters, registration card and key holders for arrival guests.
• Maintain and update guest history/profile consistently according to standards set.
• To provide support to Hotel Security Management in being vigilant of the hotel, our guests and associates’ security and safety, especially in floors pertaining to the Pacific Club.
• Perform any other duties as assigned by Superior.

Talent Profile:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will empower future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

The Job

The successful candidate will act as a customer advocate to drive user-centric mindsets and behaviours in the organisation transversally. He/she must be passionate about creating a positive customer experience, and a strong believer in the fact that positive customer experience is critical to Mighty Jaxx’s success. This is a pivotal role for Mighty Jaxx, and presents a unique opportunity for professional growth within the organisation.

Responsibilities

• Serve as a point of contact for customers who send queries or feedback via email, Facebook, Instagram, or other social media channels or platforms
• Collaborate with key internal stakeholders to promptly investigate issues and respond to customers within specified timeframes
• Ensure compliance with service recovery protocols, and suggest improvements
• Oversee and optimise customer journey from the point of purchase to continued engagement, ensuring a seamless and positive experience
• Implement strategies to enhance customer satisfaction scores and loyalty
• Lead initiatives relevant to Customer Experience (CX), with a focus on revenue generation through online platforms and social media
• Act as a community manager for Mighty Jaxx’s social platforms: Discord, Instagram, Facebook, TikTok, YouTube etc - to engage with customers, create hype for new launches, and flag out upcoming launches
• Collaborate with internal e-Commerce, Marketing and Sales teams to identify opportunities for upselling and cross-selling
• Develop and implement crisis management plans to address issues that may impact the customer experience
• Work closely with cross-functional teams to ensure effective and timely resolution during crisis situations

Requirements

• Proven track record of successfully implementing strategies that drive revenue growth
• Familiarity with the consumer goods industry would be a bonus
• Proficient in leveraging online platforms and social media for revenue generation and customer engagement
• Experience in planning and executing crisis management strategies
• Strong analytical skills to assess customer data and market trends
• Willingness to adapt to changing market dynamics and evolving responsibilities
• Understanding and appreciation of cultural differences, with the ability to tailor customer experience strategies for diverse markets
• Proficient in Microsoft Office applications
• Knowledge of Zendesk software is a bonus
• Self-sufficient and proactive in providing recommendations to improve processes
• Ability to remain calm and make effective decisions during high-pressure situations
• Excellent verbal and written communication skills
• Ability to communicate effectively with internal teams and external partners

To apply, please send an updated copy of your resume to [email protected]

While we value all submissions, we regret that only shortlisted candidates will be contacted by our HR team.

Customer Care Executive (5 days, premium cars)

Company highlights

• Join one of the world’s leading multinational automobile manufacturers
• Job stability for long-term career growth
• Location: Accessible from MRT / Working hours: Mon - Fri 9am-6pm

Responsibilities

• Provide top-notch customer service, showing patience and care in resolving inquiries.
• Deliver exclusive service to exceed customer expectations and build the good relationships.
• Respond promptly and professionally to customer inquiries across multiple channels (phone/ mobile apps, email, etc.).
• Maintain accurate customer records and assist with data cleanup.
• Prepare promotional mass-emails and announcements.
• Monitor call center agent performance and extract data for analysis.

Requirements

• GCE 'O' level/Diploma.
• 2 years of customer service experience in luxury goods/ premium retail line.
• Passion for and willingness to learn about and premium cars.

If you are interested in this opportunity, submit your application now to find out more about this position.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Customer Service Executive

Salary: $2,500 - $3,000

Working hour: Monday - Friday (8:30AM – 6:00PM)

Working location: Toa Payoh

Job Responsibilities:

• Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
• Assign and dispatch Field Services Engineers (FSE’s) to assign service orders based on the advice of the FSE with helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
• Coordinate inbound / outbound delivery of parts, and local shipment to customer site
• Plan & coordinate the Preventive Maintenance schedule with customers & FSE.
• Escalate to CS Delivery Manager for non-compliance
• Prepare services and spare parts quotations to customer following the Quotation Process and process customer purchase order for services and spare parts
• Compile service reports, parts delivery notes and other supporting documents for the purchase order invoicing
• Create quote based on requested services from a customer and send the approved quote to the customer.
• Follow up delivery status of ordered spare parts. Identify delivery issues and take corrective actions timely by working closely together with suppliers and physical distribution to resolve the issues
• Knowledge in using vlookup and pivot table in Excel is added advantage
• Any adhoc duties assigned by Superior from time to time.

Job Requirements:

• At least 2 years of relevant experience
• Proficient in SAP, MS Office Applications and possess good knowledge of Excel (Pivot table and vlookup)

Karen Lee Kai En Reg No: R22108159

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Working Day: 5-6-work weeks (follow roster)

Working Hours: 8am to 5pm

Location: Geylang Bahru

Salary: Basic $2500 - $3000

Job Description:

• Handles phone-manning
• Data entries and record keeping
• Provide best solution or alternative to complaints
• Work closely with operations department
• Other ad-hoc duties assigned

Job Requirement:

• Diploma holder with a minimum of 2 years of customer service experience
• Possesses IT knowledge
• Able to do shift work, and work on Public Holidays and Overtime

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

This is a pivotal role that requires a versatile person with professional communication skills to handle and resolve issues.

Key Responsibilities:

• Oversee and manage the Guest Experience Index (GEI) to measure customers’ sentiments of the brand and develop strategies to drive a high standard of customer satisfaction.

• Work collaboratively with various internal stakeholders to ensure customers’ experiences align with the company's brand and mission.

• Manage and optimize the Customer Relationship Management (CRM) system to ensure seamless integration across the company and accurate data capture throughout the customer lifecycle.

• Analyse customer feedback from all consumer touchpoints, identifying trends, areas for improvement, and opportunities to increase customer loyalty.

• Offer prompt and accurate responses to customer inquiries via phone, email, social media, and chat.

• Investigate and resolve customer complaints, ensuring solutions align with brand values and improve customer satisfaction.

• Collaborate with internal stakeholder teams to address and prevent recurrent issues.

• Prepare and present weekly and monthly customer service reports on feedback, GEI and NPS scoring, service recovery, and actionable recommendations.

• Undertake additional Marketing administrative duties as required, including sourcing quotations, preparation of minutes, reports, and upkeep marketing assets inventory.

• Manage the CEO's schedule, including organizing appointments, meetings, travel arrangements, and expense claims.

Requirements:

• Demonstrable experience in customer service, ideally within the hospitality or F&B service sector.

• Exceptional written and verbal communication and interpersonal skills.

• Proven ability in problem-solving, maintaining a customer-focused approach and exceeding customers’ expectations.

• Able to manage stressful situations with poise and professionalism.

• Proficiency in PowerPoint and Excel

Roles & Responsibilities

We are on the lookout for experienced Customer Service Executive to join us

Job Responsibilities:

• Provide prompt frontline services and perform administrative tasks and reception duties.
• Attending to phone and email enquiries
• Maintain proper filing and disposal of confidential documents
• Identify and assess our sales team's needs to achieve customer satisfaction
• Build sustainable relationships and trust with our sales team through open and interactive communication
• Handle complaints, provide appropriate solutions and alternatives within time limits; and follow up to ensure resolution

Requirements:

• Minimum Diploma in any discipline
• Proficient in MS Office applications
• Strong interpersonal and communication skills
• Team player and foster a cooperative work environment

Who will thrive in this role?

• You'll be experienced in a service-oriented environment, resolving customer questions, issues and enquiries is something that comes naturally to you.
• Excellent time management and communication skills
• High attention to details

Other Benefits & Perks

• Medical, Dental, and Insurance Benefits
• Career Progression and Training & Development opportunities

Job Description

• Handle customer enquiries and request
• Handle any operations issue regarding customer's order, PO invoice, Letter of Credit
• Assist in preparation of quotation, service agreement and other documents needed for the service provision, based on the templates.
• Support monthly reporting
• Handle sales incoming calls/enquiries and convey messages to relevant sales
• Other Ad hoc duties as assigned

Requirements

• Min NITEC or Diploma in any related course of studies
• Experience in coordination and customer service
• Able to handle customer service and multi tasking
• Good at communication or coordination

All qualified applicants, please send in your resume to: [email protected]

Recruiter's reference code: #HCG

Tricia Celestine Goh (R1981653)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

Operations and Customer Service Executive

• Salary: $2300 - $3200
• Location : Tampines East
• Working Days : 5 days (Friday & Saturday off)
• Working hours Monday - Thursday 12pm - 9.30pm | Sunday 830am - 7pm

Job Responsibilities:

• Front Desk Excellence: Be the welcoming face of our studio, greeting students and parents, assisting with inquiries, and creating a warm and inviting atmosphere.
• Administrative Support: Handle administrative tasks, including scheduling, maintaining student records, and ensuring the studio's efficient daily operation.
• Sales Assistance: Assist in sales activities by providing information to prospective students and parents, supporting enrollment, and promoting our offerings.
• Customer Service: Deliver outstanding customer service, addressing questions, concerns, and inquiries professionally and with a smile.
• Marketing Coordination: Collaborate with the marketing team to support marketing initiatives, such as coordinating campaigns, assisting with social media, and helping to organize events.

Job Requirements

• With relevant experience in music school is an added advantage
• Diploma or equivalent qualification
• Basic understanding of marketing and sales principles.
• Proficiency in Microsoft Office and willingness to learn relevant software.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Benefits Summary:

• Freight Forwarding Industry
• Basic up to $3500
• other benefits disclose during interview
• Monday - Friday, 8.30am - 6pm
• Location: Changi Airfreight Centre

Responsibilities:

• Assigned to Business Development Manager as their sales support
• Provide RFQ
• Shipping coordination of air / sea / cross border / 3rd party shipments
• Billing advise and recoveries
• Other duties assigned by the superior

Requirements:

• Minimum Diploma Holder
• Sales admin experience
• Able to work in fast pace environment

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We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

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Job Responsibilities

• Verifications of customer’s / banker’s signatures
• Checking of teller transactions
• Transaction overriding
• Manage queue waiting time
• Problem solving and handling of customer feedback and complaint
• Preparation and checking of reports
• Reporting of suspicious transaction
• Ensuring that operational procedures are carried out and adhered to regulations/rules set
• Supervision / counselling of staff
• Training of staff in job knowledge

Job Requirements

• Diploma holder and above
• At least 3 years working experience in a retail branch
• Self-motivated with strong customer service orientation
• Effectively bilingual in English and Chinese so as to communicate with Chinese-speaking customers
• Interpersonal and communication skills.
• Problem solving skills
• Able to work on Saturdays (full day)