Total 3,832 front desk officer job vacancies in Customer Service category in Singapore

• Responsible for handling in-bound calls, facsimiles and email requests for general enquiries within the hospital targeted service standard levels.

Requirements:

• Diploma in any discipline / GCE O Levels
• Experience working in Call Centre / Customer Service / or those from Consumer Sales seeking for a Non-sales role
• Able to provide quality customer service to patients over the phone
• Good communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Call Centre Officer

Andrea Eunice Tan Min Er
(R23112594)

Recruit Express Pte Ltd

EA License No. 99C4599

Front Desk Officer

• Working Hours: Monday to Friday (7:45am – 5:15pm) + alternate Saturday (7:45am – 11:45am)
• Salary: $1800 - $2400
• Working Location: Ubi

Requirements:

• Preferably with receptionist or customer service experience.
• Candidates with hotel lobby or with flight attendant experience would be an added advantage.

Job descriptions:

• Handle phone calls, answer general enquiries, take/pass messages to recipients.
• Greet, check in and announce customers’ arrival.
• Check visitors in and direct them to specific destinations.
• Responsible for incoming mails, parcels and front desk’s petty cash.
• Manage hardcopy filing of front desk’s monthly report.
• Coordinate with chauffeur on pickups and sending off customers.
• Summarise and verify retail transactions settlement for account use.
• Custodian for customer area’s cleanliness.
• General adhoc admin duties that may be assigned from time to time.

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Service Desk // L1 Support Engineer

Salary: SGD 2,000 - SGD 2,500

Working hour: 8am – 5pm / 10am – 7pm

Working day: Monday - Friday

Working location: Ang Mo Kio / Changi / Loyang

Job Responsibilities

• Log and categorize all incidents reported via email or phone
• Issue Incident ID to incident reporter
• Perform first level problem isolation, troubleshooting, bypass, recovery and resolution
• Escalate problems not resolved to appropriate 2nd level support parties
• Track/monitor problem status and follow-up with resolving parties
• Update resolved problems in the incident management system and inform the incident reporter
• Analyse problem causes/trends and coordinate corrective/preventive actions
• Generate monthly reports on trend and cause of problems
• Co-ordinate the rectification of simple faults such as jammed printers, virus scanning and removal and reconfiguration of the workstation settings
• Liaise with third party vendors for replacement parts/components and rectification of faults if the equipment is still under warranty or under maintenance
• Log Service Requests and track till closure
• Track and alert on SLA timelines and breach for incidents status and ageing
• Document and maintain Service Desk administration guides and SOPs

Requirements:

• Possess relevant technical IT skills or knowledge.
• Experience in technical skills: setup, configuration, troubleshooting and knowledge.
• Must have cloud experience such as Azure, Windows 365 or Office 365.

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Responsibilities:

-Perform daily Customer Service support via email, ticketing, phone calls.

-Work with CCN’s partners e.g. OCR, to improve accuracy and efficiency in the process.

-Manage existing, new and potential customers on any demo, trial and implementation of TradeNet services, including any enhancements needed to the TradeNet application.

-Supervise, guide and train on CCNhub, Cube, and other services, to both internal team and external customers.

-Assist in helpdesk support for CCN suite of products and services, may require some Onsite support.

-May require working after office hours and on weekends for urgent issues(additional allowance will apply)

Requirements :

• Possess a diploma or equivalent
• About 1-2 years working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

Job description

RESPONSIBILITIES

• Manage enquiries and feedback of our customers through email and telephone calls
• Send reports and SMS reminders to patients
• Perform service recovery
• Booking of OGD & Coloscopy appointments
• Do triage (temperature checking)
• Generate sales lead by answering product and service questions; suggesting information about other products and services (upselling)
• Manage end-to-end workflow with retailers: order management and fulfilment operations.
• Support other operation initiatives and administrative matters such as purchasing processes.
• Manage and uphold the customer relations quality of our staff
• Provide admin support to Sales & Marketing Executive
• Telemarketing duties
• Support service-related initiatives or projects to enhance customer experience
• Other duties as assigned by supervisor

REQUIREMENTS

• Min. GCE ‘N’ Level with at least 1 year of working experience in Customer Service or Sales operations
• Approachable and friendly- enjoy communicating with people from all walks of life and have great interpersonal skills
• Ability to understand and resolve first level enquiries/ complaints in a professional and time manner
• Good customer service and communication skills and ability to work independently and a team player
• Proficient in MS words, excel

Job Types: Full-time, Permanent

Duties and responsibilities:

- Develop and maintain positive relations with tenants via regular and proactive communication.

- Manage tenants complaints and work to resolve them or provide feedback to Management

- Manage and schedule work order requests put in by tenants in a timely manner

- Coordinate with contractors for the works

- Respond to any emergencies promptly to minimise disruptions to tenant’s business

- Analyze current SOPs and make recommendations to the Management to improve operating efficiency

Requirements:

- At least a Diploma in hospitality preferred (Certified true copies of certificates must be presented)

- At least 2 years of experience

- Demonstrated proficiency with Microsoft Office like Excel and Google suite of products like Google Mail, Sheets and Calendar.

- Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment.

- Strong verbal and written communication skills.

- Strong interpersonal skills.

- High levels of integrity

- Ability to work independently and as a productive member of a team.

- Ability to work under pressure and meet deadlines.

- Willing to be on rotational weekend duty and answer texts (eg Tenant complaints and enquiries) outside of normal office hours.

Job Responsibilities:

· Handling import, export, and local shipments

· Prepare import and export permit declarations

· Ensures Job Sheets are accurately raised and completed in accordance with customer’s import and export job orders

· Update all charges/fees incurred in delivery of services to be borne by customers in the Job Sheet for finance to bill for customers

· Handle email correspondences with customers

· Ad hoc duties as assigned

Job Requirements:

· Minimum ITE or its equivalent but not necessary.

· Proficiency in MS Office.

· Knowledge of Tradenet is an added advantage (training will be provided).

· Good written and verbal communication skills.

· Independent yet a good team player.

Additional Information:

· Location: Tuas (2-way company bus provided)

· Salary: Salary will be commensurate according to experience & qualifications

Working days: Monday to Friday (8.45 am to 5.30 pm),

Alternate Saturday, work-from-home (8.45 am to 12.45 pm)

Interested candidates, please email your resume to [email protected], stating your availability, work experience, current and expected salary.

(Only shortlisted candidates will be notified)

Location: Orchard

Working hours: 5 days work week, normal office hours

Contract Duration: Asap - 4 months

Duties:

- Perform administrative/reception duties
- Attend to shoppers’ enquiries / feedback
- Assist in Advertising & Promotions activities such as issuing of contest coupons / gift vouchers
- Administrative duties and any other ad-hoc duties as assigned

Requirements:
- Willing to commit to weekends arrangement - including weekends and public holidays

- Experience in concierge/customer service role

- Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Responsibilities:

• Provide excellent customer service in the retail front office operations.
• Handle incoming enquiries and requests from residential customers.
• Engage in daily operations, actively contributing to problem resolution and providing customer service support.
• Explain invoices, address account-related queries, and manage retail contracts effectively.
• Able to understand and explain well on the company’s price plans and services.
• Communicate clearly and effectively with customers, ensuring a positive interaction.
• Demonstrating empathy and patience in handling customer concerns.
• Recording customer interactions and transactions accurately in the company’s system.
• Adhering to company policies, procedures, ethical standards, code of conduct, and compliance with relevant regulations and laws.
• Safeguard customer confidentiality and privacy throughout all interactions.
• Participate in system / process enhancement projects to improve overall efficiency.

Requirements:

• Preferably holding a degree or diploma.
• Some prior experience in customer service is desirable.
• Seek individuals who align with values emphasizing service excellence.
• Possess a positive and proactive working attitude.
• Demonstrate self-motivation, independence, and a proactive approach to tasks.
• Exhibits a willingness to learn and is prepared to grow with the organization.
• Demonstrates strong teamwork, with good interpersonal and communication skills.
• Exhibits an achievement-oriented and results-driven approach.
• Proficient in communication using multiple languages, including English and Mandarin. Proficiency in Malay is considered an added advantage.

Others:

• 5-day work week.
• Working Hours: Mondays to Fridays 9am to 6pm.

Interested applicants, please forward your detailed resume with enclosed photograph including your last drawn salary, expected salary and availability to [email protected]

Please indicate the position that you are applying on the subject.

(All applications will be treated in strictest confidence. We regret that only shortlisted candidates will be notified)

By submitting your personal data and/or resume to PacificLight (“us”) or to [email protected], you shall be deemed to have given consent to us collecting, using, and disclosing your personal data for the purpose of assessing your job application. Information collected may also be disclosed to PacificLight Group of Companies (“PacificLight”) which includes PacificLight Power Pte. Ltd and PacificLight Energy Pte. Ltd. for this purpose. Please read our privacy policy here.

Working days: Mon - Fri (8.30am - 6pm) (Work Overtime)

Work location: Novena / Clarke Quay

Salary: $3,000/month

Responsibilities:

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• Singaporean
• Have an excellent communication skills | Microsoft Excel | Site Visit
• Prior working experience in Customer Service/Call Centre is a big plus
• Experiences with KPI targets

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

If you are looking for part-time job on weekends to supplement your monthly income, value good customer service, eloquent in English, willing to learn and grow with the company, then you are most welcome to apply!

Responsibilities

• Attend to walk-in customers and incoming phone/email enquiries
• Provide professional course consultation and excellent customer service to prospective customers
• Work closely with the Operations Manager in student placements and scheduling of classes
• Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
• Process student registrations and payments
• Correspond with existing customers through phone, text messages, emails and letters
• Perform a variety of administrative duties in support of the day-to-day operations
• Process student registrations and payments
• Assisting the teacher in the class in ensuring the wellbeing of the students
• Ensure the safety and appropriate behaviour of students at the centre
• Tidy and prepare the classrooms before and after lessons

Requirements

• Fluent in English and Mandarin, to handle both English and Mandarin speaking customers.
• Confident and tactful in handling customer’s needs.
• Passionate in providing excellent customer service.
• Possess good communication skills.
• Must love children and comfortable working around them.
• Possess a cheery and pleasant disposition.
• Meticulous and systematic with administrative procedures
• Has a good eye for details.
• Excellent team player with a people-oriented personality.
• Must have basic marketing knowledge.
• Proficient in Microsoft Word, Excel and other administrative applications.
• Applicants with experience working in tuition or enrichment centres have an added advantage.

Working hours: Saturday and Sunday from 8.30 am to 7.00 pm, weekday (adhoc basis)

Work locations: Any one of the following centres:

· Pasir Ris Sports Centre at 120 Pasir Ris Central

· Our Tampines Hub at 1 Tampines Walk

· 135 East Coast Road

· Ang Mo Kio Hub at 53 Ang Mo Kio Avenue 3

. The Woodleigh Mall

. Safra Choa Chu Kang

Salary: $12 per hour for Weekday / $15 per hour for Weekend

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

YMCA of Singapore

The Role

You are responsible for providing prompt and exceptional service to customers.

Responsibilities

• Register guests by obtaining and/or confirming room requirements, verifying pre-registration and managing customer expectations and needs professionally.
• Respond to reservation enquiries promptly and deal with reservations accurately and efficiently.
• Responsible for providing prompt and exceptional service to customers.

Job Requirements

• Preferably with ‘O’ Level, ‘A’ Level or Diploma holder in any discipline.
• No related work experience is required as on-the-job training will be provided.
• Other general customer service-related experience will be advantageous.
• Customer service and people oriented.
• Good communication, listening and interpersonal skills.
• Innovative team player that is dynamic, self-motivated, pro-active, and mature.
• Willing to work on a rostered 5-day work week, including weekends and public holidays.

• Act as the first point of contact for the customers
• Understanding both internal and external customers, anticipating customer needs and giving a high
• priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

• Coordinate and monitor service arrangement. (e.g Travel plans, accommodation, and other document application etc)

• Handle administration and paperwork (e.g Marketing research, Meeting mints, etc).

• Ensure efficient in assisting our clients with any requirements, handling feedback.

• Prepare for consultation and recommendation report when required

• Handle clients’ mails, messages, and answering phone calls.

• Supervise and ensure the smooth and efficient ongoing project.

• Supervise on project budget, schedule, and quality.

• Ensure clients receive an optimum level of service and care at all times.

• Ensure vigilance of any service discrepancies.

• Perform any other ad-hoc duty as requested by superior or management. Not limit to perform Household Duty (i.e Regularly monitor maintenance work, Financial record, and shopping list etc. )

Desired Profile:

• Experience as concierge, customer service or from hospitality related industries would have advantage.

• Self-motivated and open-minded with ample cultural awareness and eager to work in a multicultural environment.

• Proficient in Microsoft office (Word, Excel,PPT and other Windows programs)

• Good attitude, strong communication, interpersonal and customer service skills.

• Excellent judgement, attention to detail and ability to handle confidential information.

• Having Experience service VVIP or VIP will have advantage.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Job Description:

The Customer Service personnel is responsible for providing post-sales support, to meet customer needs. The incumbent has to establish good rapport, both externally with customers and internally amongst co-workers.

• Handle all incoming phonecalls/emails/faxes, promptly and professionally

• Plan and coordinate daily deliveries & collections

• Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes

• Prompt follow-up and response, on customer backorders, contracts, enquiries and requests

• File all required records promptly and in proper sequence

• Work closely with internal teams (warehouse, operations, sales, technical and finance) to resolve customer issues

• Ensure conformance to required Standard Operating Procedures

• Provide administrative support, as and when required

• Act as backup for other team members, as and when required

Required Skills:

• Service-oriented and possess pleasant disposition

• Strong team-player, with ability to work independently

• Possess sense of urgency and able to work in fast-paced environment

• Good spoken and written communication skills

• Good interpersonal skills

• Systematic and meticulous

• Possess good initiative, with desire for continuous learning

Qualifications Required:

• Previous customer service experience will be advantageous

• Competent in Microsoft Office (especially MS-Excel) applications

Responsible for the provision of accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers.

1) To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight customers.
2) Be available to take calls.
3) Polite and professional service.
4) Prompt response to queries via voicemail / email / fax.
5) Accurate assessment/ resolution of problems. 6) Provide first level support to troubleshoot and solve technical problems.
7) Regular updates for follow up actions & problem status.
8) Escalation of problems to second level as per work instructions.
9) Work to improve processes where applicable.

10) Work with Team Lead to feedback and / or improve processes

Inbound Call Centre Officer ( 6 months contract,$2,500 per month)

5 days a week ( Monday - Sunday) 830am – 5:30pm / 1230pm – 930pm

Location:Clarke Quay

Job Description

• Respond to survey enquiries via inbound calls and emails
• Assist the respondents to complete the survey
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents’ comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1879511 (Serena Ho)

Find Out Even More At: https://tinyurl.com/mindflex-full-time-position

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,300 - $3,000/Month & Monthly Bonuses ($200 - $700/Month)
• Clear Salary Progression & Annual Salary Review (Min 10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Responsibilities:

• To attend to customers’ phone enquiries and calls deployment.
• To provide service reservations.
• To coordinate breakdown site services for customers.
• To answer live chat queries.
• To make outbound calls to remind customers for car servicing and surveys pertaining to after sales services.
• To update customers’ particulars in the system.
• To process online payment.
• To perform other ad-hoc duties as assigned.

Job Requirements:

• Minimum GCE ’O’ level or equivalent.
• Service-oriented mindset.
• Team player with good discipline and positive attitude.
• Equipped with administrative experience will be an added advantage.

By submitting your resume / application, it is deemed that you have acknowledge and give consent to the collection, use and disclosure of your personal data as provided in your application by the Company, for the purposes of verification, evaluation and other recruitment-related procedures in accordance with the Personal Data Protection Act.

Thank you for your submission and we regret that only shortlisted candidate will be notified.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies