Responsibilities

Provide technical support and operations services for IT systems.

Troubleshoot laptop/desktop, email, and software issues for end users.

Offer helpdesk services for user inquiries and technical issue reporting via phone and email.

Assess technical issues to determine if they can be resolved with the provided system access level; escalate unsolved cases to the appropriate team.

Possess basic networking knowledge.

Provide level 1 & 2 user support to end users and VIPs.

Collaborate with vendor support contacts to resolve technical issues within the desktop environment.

Communicate timely updates on issue status and resolution to stakeholders.

Maintain user request updates for all reported incidents.

Demonstrate clear communication skills and ability to work effectively in a team environment.

Requirememts

At least a Professional Certificate/NITEC /Diploma/Bachelor’s Degree level in Computer Science/ Information Technology or equivalent.

Minimum 2 years of working experience in desktop support.

Proficient in Microsoft Office applications (Outlook, Excel, etc).

Job Description and Requirements:

• Provide L1(Remote) and L2(On-Site) Support in a client’s managed environment.
• Support scope involves troubleshooting, diagnosis and resolution of IT related issues.
• Assist in patch/change management and network configuration requests.
• Maintain records of all IT-related issues via in-house ticketing system.
• Assist in routine reporting on all incidents, problems, status and resolutions.
• Organise and provide training and awareness workshops.
• Provide consultancy and IT roadmap planning for client environment.
• Handle routine administration and other ad hoc matters.
• Have at least 2 years’ experience in supporting End-User Computing devices.
• Possess knowledge in IT networking and LAN.
• Possess experience in managing an Office 365 corporate environment.
• Able to communicate well in both written and spoken English.

Additional Info:

• Working hours: 8.30pm to 6pm, Mondays to Fridays, excluding Public Holidays.
• Good remuneration, career progression and learning opportunities.

Job Title: Regional IT Support Specialist

Our Client: A well-regarded intellectual property firm in the Asia-Pacific, specializing in patent, trademark, and design protection. They assist clients across numerous sectors in securing and managing their IP rights.

Key Responsibilities:

• Provide daily support for end users with PC applications and infrastructure
• Act as a primary contact for internal users seeking technical help via the support ticketing system for systems and network issues
• Ensure strict adherence to operational and change processes, as well as architectural principles
• Support projects by facilitating the transition to business-as-usual (BAU) support, identifying operational needs for new systems or changes, determining required resources for projects or change requests, and maintaining consistency in IT change implementations
• May need to work outside regular hours and on weekends occasionally based on business needs

Requirements:

• Minimum diploma or degree in Information Technology or Computer Science, with 2 years of relevant experience in Microsoft Windows Desktops, Servers and Networking and Virtualisation technologies, Microsoft 365, and Cloud
• Experience in IT operational processes, Help Desk processes, Systems maintenance, and IT Ticketing Tool
• Able to work independently while also being effective in a collaborative team setting
• Good interpersonal and communication skills to effectively influence and manage stakeholder relationships at all levels

Disclaimer: The Company complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

JO Reference: JO-240912-363392

Working hours (Have to work weekend as it is on rotating shift)

8.30am – 8.30pm, on 5-day work week

with rotating shifts, Mondays to Sundays and public holidays.

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Provide IT support to end users for hardware and software problems and resolve the issues in a timely manner, in a non-office environment.

Responsibilities

• Support project teams in implementation, installation, and configuration of PCs/Workstations OS., applications and related peripheral devices.
• Provide phone and on-site support, resolving, troubleshooting and investigating issues pertaining the PCs, applications and peripherals for systems.
• Record incidents into the incident management system, either through incident tracking software or email.
• Ensure all incidents are addressed within the defined Service Level Agreement (SLA).
• Follow through all necessary escalation from L1.
• Prepare daily situation reports for management review.
• Provide timely updates on assigned requests.
• Verify the functionality of newly deployed PCs and IT peripherals; escalate any issues for resolution.
• Maintain accurate asset information in the asset database, including required documentation.
• Assist in the testing and rollout of the system bug fixes/ enhancement / patches.
• Provide regular progress updates to Project Leads regarding bug fixes, enhancements, or patches

Requirements

• Only Singapore Citizens need apply
• Must be comfortable working in a non-office environment.
• Be on 24x7 standby or on shift / rotation to attend on-site 24 hours emergency service / issues or additional scheduled work arrangement.
• Minimum ITE / Diploma in Computing and Information Systems.
• At least 2 years of equivalent work experience (in operations support).
• Knowledge of Office automation tools, MS Operation Systems.
• Experience in desktop software for patch management, software packaging and software delivery is an added advantage.
• Proficient in Microsoft Office, e.g Words, Excel, PowerPoint, etc.
• Strong aptitude in picking up (operation knowledge) in more than one type of system.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong oral and interpersonal communication.
• Excellent analytical and problem-solving skills.
• Must be independent, resourceful, pro-active and a team player.

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

Key Responsibilities:

• Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
• Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
• Monitor service levels and performance metrics to identify areas for improvement and implement strategies to enhance efficiency and customer satisfaction.
• Collaborate with other IT teams and departments to resolve complex technical issues and ensure seamless service delivery.
• Develop and maintain service desk and technical procedures, documentation, and knowledge base to facilitate efficient problem resolution and training.
• Conduct regular performance evaluations, provide constructive feedback, and identify training and development needs for team members.
• Stay up to date with emerging technologies, industry trends, and best practices in IT service management.
• Perform regular IT audits of processes to discover areas of weaknesses and fortify them.
• Collaborate with Infrastructure on device deployment and ensure change management is followed to minimize risk to the business.

Experience required:

• Minimum of 2 years of experience in IT support, with 1 years in a leadership or supervisory role.
• Proven experience in managing and motivating a team to achieve performance targets and deliver high-quality customer service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Demonstrated problem-solving abilities and a proactive approach to identifying and resolving issues.
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.

• Be available to take calls.

• Prompt response to queries via voicemail / email / fax.

• Accurate assessment/ resolution of problems.

• Provide first level support to troubleshoot and solve technical problems.

• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.

• Coordination for employee user account administration, activation, changes, and terminations.

• Receive and answer all users' IT service request calls.

Requirements:

• Min Nitec in any discipline

• Good command in English to liaise with different entities

• Junior level position is available.

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding of Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment
• Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Responsibility

• Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
• Ad-hoc duties such as software installation, clone laptops, inventory checks, disposal etc.
• Perform troubleshooting in systems and report the status to superior on time without delay .
• To support project from another team/section/department as instructed by superior .
• To perform any ad-hoc assignment as instructed by superior .

Requirements

• Diploma or Higher Nitec studied in IT or related fields
• Preferable with at least 1-2 years of relevant working experience
• Responsible, meticulous, fast learner and able to understand the internal system process quickly
• Able to follow the internal systems thoroughly to make sure the tasks are smoothly process

Interested applicants, please Email , and look for

Jensen Fang Lifa

[email protected]

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

• Attend to and perform daily support, maintenance and troubleshooting onsite and offsite
• Provide on site support for various systems, network and desktop troubleshooting, to ensure that the service meets the SLA
• To work with product team on any system enhancement or troubleshooting.

Requirements:

• Diploma in IT or relevant discipline
• Prefer experience in desktop support and good working knowledge in Windows OS, Basic Networking
• Experience in customer support environment will be advantageous
• Good technical, analytical and troubleshooting skills, with strong customer-oriented attitude and inter-personal skills
• Willing to travel to multiple sites
• Willing to work alternate shift hours: 2 days work and 2 days off rotational shift (AM Shift: 8AM to 8PM; PM Shift 8PM to 8AM).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 20733

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Job Description

• Industry/ Organization Type: Accounting & Secretarial Service Provider
• Position Title: IT Support Executive (Server Setup/User Support)
• Working Location: East - Macpherson
• Working Hours: 5 days / Monday-Friday: 8.30 am - 6 pm
• Salary Package: Up to SGD 3500 + AWS + Project Incentive
• Duration: Permanent

Key Responsibilities

• Provide technical support to end-users of accounting and inventory solution
• Investigate, troubleshoot, and provide solutions to user
• Troubleshoot hardware/software issues on virtual server, windows server, network connection
• Responsible for the creation of all system documentation, prepare backup procedures, and ensure these are kept up to date
• In charge of server preventive maintenance, backup procedures, network and PC

APPLY NOW!!!

• Min. Diploma in Accounting, Information Technology or equivalent
• Min 2 years of working experience in implementation & technical support of accounting or inventory software
• Experience with setup & maintenance of Windows servers, virtual machines (HyperV, Citrix) remote desktops, routers, and Fortinet firewalls is a plus
• On-the-Job Training provided

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67934 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Responsibility

• Manage and maintain Windows-based systems, servers, CCTV and network infrastructure.
• Oversee and troubleshoot WiFi connectivity and network issues.
• Administer Active Directory (AD) and manage user access and security.
• Provision new computers and set up hardware and software for employees.
• Managing Help Desk tickets in a timely manner.
• Collaborate with corporate IT on inter-office projects, ensuring technology alignment and efficiency.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Maintain up-to-date documentation of IT systems and procedures.

Requirements

• Bachelor's degree in computer science, information technology, information systems, or similar.
• Applicable professional qualification, such as Microsoft, or Cisco certification.
• Familiarity with Active Directory and access control management.
• At least two years' experience in a similar role.
• Extensive experience with IT systems, networks, and related technologies.
• Excellent interpersonal and communication skills.
• Exceptional organizational, and time management skills.
• Strong analytical and problem-solving skills.
• Strong written and spoken command of English and Mandarin-Chinese languages at a business level.

Job Description:

• Provide support for IT troubleshooting end-to-end including service levels monitoring of both internal and outsourced IT service partners.
• Manage processes and data to meet the quality service and customer satisfaction standards.
• Collate, analyse and maintain data records for service standards tracking, dashboard reporting, audit and governance.
• Manage IT assets including storage and accounting of the laptops, coordination with partners for stocktake, maintenance, and top-up of centralised asset pool.
• Manage IT hardware tokens such as IT cards including collection, destruction, and distribution of cards to users.
• Manage IT accounts including coordinating with service partners for account creation, updates, enabling/disabling, deletion in accordance to prevailing IT and security policies.
• Manage IT provisioning and IT induction on new hires first day of work to issue them IT devices and orientate them on usage of the accounts and devices based on IT policies.
• Support rollout of IT projects / initiatives e.g. coordination with stakeholders and employees, data progress tracking. Facilitate authorisation of IT configuration changes, account access rights based on prevailing IT security policies.
• Educate and guide users on the policies, processes and their responsibilities in management of IT devices and accounts.

Skills & experience needed:

• Diploma in IT / Computing/ Engineering or ITE Certificate with relevant IT experience
• Good knowledge of IT and Microsoft Office software/applications (e.g. Excel) and ITIL foundation trained will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Deployed to 1 location)
• Salary: $2,400 - $3,000
• Performance Bonus
• 14 Days Annual Leave
• Duration: 5 Years contract (yearly renewable)
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

About the Company

Our client is a well established MNC in the APAC region and are known to be major producers of printers, photocopiers and optical devices.

Responsibilities

• Ensure the smooth operation of both frontend and backend systems application by providing Level 1 support.
• Perform L2 and L3 escalations.
• Ensure and follow helpdesk procedures for all call and ticketing tracking from start to end.
• Take ownership of all problems reported to helpdesk. Outstanding issue pending user response, report and alert the IT Manager/POC for internal escalation procedure.
• Interface with other maintenance vendors for problem, reporting and resolution.
• Perform IT project rollout.
• Install and configure application and offer onsite technical support as required.
• Provide comprehensive day to day support for end users and their PCs, including installation, troubleshooting, configuration, and testing of hardware and software.
• Coordinate with third-party vendors for computer hardware, such as barcode scanners, printers, notebooks, etc., ensuring prompt issue resolution.
• Perform any additional duties as assigned.
• Open to working for 5.5 days in the East

Requirements

• Diploma or Nitec in IT or related principles
• Minimum 1 years' experience in IT helpdesk environment
• Good knowledge of computer hardware and software such as MS Office Suite, Adobe Reader, AutoCad, Barcode, etc.
• Experiences in Windows systems (Windows10 or 11, Office365 Email, Antivirus software, Microsoft Office)

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

About the Company

Our client is a well established MNC in the APAC region and are known to be major producers of printers, photocopiers and optical devices.

Responsibilities

• Ensure the smooth operation of both frontend and backend systems application by providing Level 1 support.
• Perform L2 and L3 escalations.
• Ensure and follow helpdesk procedures for all call and ticketing tracking from start to end.
• Take ownership of all problems reported to helpdesk. Outstanding issue pending user response, report and alert the IT Manager/POC for internal escalation procedure.
• Interface with other maintenance vendors for problem, reporting and resolution.
• Perform IT project rollout.
• Install and configure application and offer onsite technical support as required.
• Provide comprehensive day to day support for end users and their PCs, including installation, troubleshooting, configuration, and testing of hardware and software.
• Coordinate with third-party vendors for computer hardware, such as barcode scanners, printers, notebooks, etc., ensuring prompt issue resolution.
• Perform any additional duties as assigned.
• Open to working for 5 days in the East

Requirements

• Diploma or Nitec in IT or related principles
• Minimum 1 years' experience in IT helpdesk environment
• Good knowledge of computer hardware and software such as MS Office Suite, Adobe Reader, AutoCad, Barcode, etc.
• Experiences in Windows systems (Windows10 or 11, Office365 Email, Antivirus software, Microsoft Office)

If you are interested in this role and would like to discuss the opportunity further please click apply now or email Chew Kai-Xinn at [email protected] for more information.

Only shortlisted candidates will be responded to, therefore if you do not receive a reply within 14 days please accept this as notification that you have not been shortlisted.

Morgan McKinley Talent Solutions

Morgan McKinley Pte Ltd EA Licence No: 11C5502

EAP Registration No: R2196712

EAP Name: Chew Kai-Xinn

Responsibilities:

• Setup PCs and laptops for users
• Perform user PC software installation and assist users to setup their mobile devices for Outlook email and Microsoft Teams meeting
• Attend to end users' requests and resolve their PC/laptop hardware and software issues either onsite or remotely
• Perform Preventive Maintenance including all office PCs /shop floor and CMM PCs
• Perform Ivanti Patching and Windows updates for all PCs and Laptops
• Work with vendors to resolve IT hardware failures and proprietary software issues
• Prepare documentation for IT software installation, troubleshooting steps, server rack and network diagram
• Maintain and update IT inventory list and IT spare parts management.
• Work together with Local and HQ IT Team members for IT Project implementation
• Work together with global infrastructure Team members for ring central maintenance.
• Active Directory User and computer account management
• Other Ad Hoc and urgent tasks such as investigate computer virus outbreak, recovering users' data from crashed PC, providing support and properly shutdown the servers and network devices during plant power shutdown etc

Qualifications:

• Experience in Office 365 & MFA application and operation. (Multi-factor authentication (MFA)
• Ability to communicate ideas in both technical and user-friendly language.
• Self-motivated and directed, keen attention to detail and customer service orientation.
• Excellent project management and research skills, as well as analytical and creative problem-solving abilities.
• Effective written, oral and interpersonal communication skills are critical.
• Strong Team Player and ability to work in a fast–paced deadline-driven environment.
• Previous responsibility for providing customer support.
• Ability to meet deadlines.

Interested candidates who wish to apply for the advertised position, please click on

the APPLY button below to send in your resume

EA License: 13C6305

Reg. No.: R24122460

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use, or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Company’s Profile

Established since 2015, this Shipping Solutions Management company has grown their clientele rapidly to include reputable MNCs and forward-thinking SMEs. They pride themselves on offering cost-effective and reliable solutions to their customers.

Location: Alexandra

Working Hours: Mon – Fri, 9.00am – 6.00pm

Responsibilities:

• Ensure that Company’s IT Policy is updated and adhered to;
• Provide day to day IT support to end-users within the company;
• Provide IT support for Vessels via remote tools or vessel visit if required;
• Support and ensure normal IT server operations within the company and vessels;
• Maintain and update Office Hardware inventory
• Administer Company's Marine ERPs;
• Ensure that backup and replication is done for ERP's and office servers
• Collaborate with other Business Units on new technological needs or expand uses for existing technologies to increase functionality or efficiency if required;
• Arrange or conduct IT training for new users or technologies;
• Coordinate with vendors and service providers when required;
• Maintain/create user documentation and training materials.
• Actively explore and deploy new software/hardware, unit standards, policies and procedures and effectively manages to achieve them when required

Requirements

• Min Diploma in Information Technology or related fields
• Min 2-4 years’ experience in IT support in Shipping company
• Able to manage multiple projects/proposals
• Basic SQL Knowledge to run/apply queries.
• Experience of working on an ERP Software will an added advantage.

Your recruiter for this job: WhatsApp Celine @ 84940873 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Interested candidates may apply directly as well. For more job opportunities, follow SnatchJobs on Telegram: https://t.me/sgfulltimers

Celine Chan | R21103433

Recruit Now Singapore Pte Ltd | EA No: 21C0845

SERVICE DESK AGENT

Position Summary
We are seeking a 1st Level Remote Support professional responsible for providing first-level troubleshooting and support for users’ queries/incidents. The ideal candidate will ensure timely, professional responses to incoming incidents and provide resolutions or escalate as needed.

Key Responsibilities & Results:

1. First Call Resolution (FCR) Technical SupportProvide technical support via phone and email, ensuring calls and emails are promptly addressed.
   
2. First Level TroubleshootingPerform basic troubleshooting on reported incidents and escalate to 2nd level resolver groups when necessary, following work instructions.
   
3. Customer CommunicationKeep customers informed on the status of unresolved issues within the targeted Service Level Agreement (SLA).
   
4. Case OwnershipMaintain ownership of cases, follow up on issues until closure, and record accurate, detailed information for each incident.
   
5. Incident Surge ManagementMonitor for unusual surges in calls and escalate to the Team Lead as needed.
   
6. Incident Classification & PrioritizationClassify and prioritize incidents, track resolution progress, and provide regular updates to customers.
   

Requirements:

• Minimum Diploma in IT-related fields.
• At least 1-year experience in End-User Support, Desktop Support, or Technical Service Desk.
• Experience in non-technical customer service environments will not be applicable for this role.
• Proficiency in: Windows OS
  Active Directory Account Administration
  MS Outlook
  Mobile device support
  

Job Responsibilities:•

• Immediate handling of incoming purchase orders from vessels
• Send orders to relevant suppliers for quotations
• To negotiate prices and order follow up with suppliers
• Evaluate incoming quotations and confirm to choose supplier after approval by Superintendent/Technical Manager or higher authority
• To liaise closely with warehouse, suppliers and to ensure on time delivery
• Give forwarding instructions to supplier
• Keep the vessels and Vessel Managers updated about deliveries
• Contact with vessel’s port agents
• Custom clearance
• Make necessary formal bookings for service and repairs based on the practical arrangements made by the Vessel Manager
• Maintain and update supplier’s database on various platform.

Job Requirements:

• Diploma holder in related field/discipline
• Self-motivated individual with minimum 3 years experience in marine industries is a MUST
• Possess initiative and able to multi-tasks
• Resourceful with good negotiation skills
• Tech Savvy, adaptable to working with ERP

Job Description

• Monitor and maintain office network infrastructure, ensuring optimal performance and security through regular maintenance and updates.
• Manage incidents, change requests and support projects related to network and system operations where needed
• Act as an escalation, point for customer problems & contact for service issues, and commit to SLA requirements of our ticketing system, ensuring timely resolution of technical issues.
• Ensuring network systems are compliance to security policies, follow the standard operating process (SOP)
• Implement and maintain IT security measures, including firewalls, to safeguard company data and systems.

Job Requirements

• Diploma or degree in Computer Sciences, Information Technology or a related field preferred
• Minimum 2 years of relevant experience operating in a similar role.
• In-depth knowledge of computer hardware, software, and OS (Windows and macOS).
• Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals.
• Understanding of incident, problem, and change management processes.
• Competent at documenting standard operating procedures and knowledge articles.
• In-depth knowledge of best practices, control, and monitoring of network infrastructure.
• Ability to cover after-office hours and weekend support when needed.
• Proactive, strong ownership mindset and willingness to learn in a fast-paced environment.
• Good problem-solving and analytical skills.
• Good interpersonal and communication skills to interact effectively at all levels.

Preferred Qualifications:

• Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus.
• Professional Qualification - Microsoft Certified/CCNA is a plus.
• Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus.

Potential candidates with limited experience are welcome to apply.

Company’s Profile:

Our client is a leading commodity shipping and vessel management company with established key partnerships across the region and internationally and are now looking for an IT Support Executive to join their dynamic and fun-loving team!

Work location: Alexandra

Working hours: Monday – Friday, 9am – 6pm

Job Responsibilities:

• Update Company’s IT Policy and ensure compliance
• Provide day to day IT support to end-users within the company
• Provide IT support for Vessels via remote tools or vessel visit if required
• Support and ensure normal IT server operations within the company and vessels
• Maintain and update Office Hardware inventory
• Administer Company's Marine ERP's
• Ensure that backup and replication is done for ERP's and office servers
• Collaborate with other Business Units on new technological needs or expand uses for existing technologies to increase functionality or efficiency if required
• Arrange or conduct IT training for new users or technologies
• Coordinate with vendors and service providers when required
• Maintain/create user documentation and training materials
• Actively explore and deploy new software/hardware, unit standards, policies and procedures and effectively manages to achieve them when required

Requirements:

• At least 3 years’ IT support experience in shipping companies
• Basic SQL Knowledge to run/apply queries
• Education qualification in Information Technology or equivalent
• Good communication skills to work with internal and external stakeholders

Interested candidates may whatsapp your resume to 8494 1966. Only shortlisted applicants will be contacted.

Cassie Chan | R2197426

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Summary / Purpose of Position:

Provide technical support across the company.

Essential Duties & Responsibilities for this Position

· Setup, configure, maintain, and troubleshoot third party software packages to support trading and development.

· Setup and configuration of desktops, laptops, printers, phone systems, and cameras.

· Maintain existing office infrastructure and design, plan, and implement improvements based on evolving needs on the business.

· Select and liaise with vendors for various office related projects.

· Update and maintain hardware and software inventory.

· Able to provide support off hours or perform ad hoc duties as required

Qualifications, Skills and Knowledge Required

· Diploma in an IT related field.

· Minimum of 3 years’ experience as an IT support specialist.

· Ability to provide technical support and resolve queries in a timely manner.

· Strong network troubleshooting and tech support skills.

· Clear communication skills in English.