Total 30 it specialist job vacancies in Customer Service category in d13 macpherson braddell

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Troubleshoot and resolve issues with software or hardware.
• Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
• Work experience in a service/help desk setting
• Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
• Possession of advanced knowledge of Wireless technologies and LAN
• Possession of advanced knowledge of all Laptop hardware and Desktop types
• Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
• Exceptional ability to work optimally in a fast-paced environment.
• Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD)
• Strong ability to effectively manage multiple tasks simultaneously
• Strong listening skills to fully understand what an end user’s needs and/or requests are.

Requirements:

• Possess Higher Nitec in any relevant IT/ Computer Science
• Ability to perform diagnosis of technical issues
• Able to communicate well with end-users & have a strong sense of responsibility
• Proactive and a good team player, with a positive working attitude and able to follow instructions
• Able to work independently and work as a team
• Able to adapt to a dynamic working environment quickly

Key Responsibilities:

· Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.

· Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.

· Provide remote assistance to users for software installations, configurations, and troubleshooting.

· Install, configure, and maintain desktops, laptops, printers, scanners, and other hardware peripherals.

· Perform software installations, upgrades, patches, and license management for operating systems, productivity suites, and business applications.

· Conduct regular maintenance tasks, such as system updates, disk clean-up, and antivirus scans, to optimize device performance and security.

· Maintain an inventory of IT assets, including hardware, software licenses, and peripherals, ensuring accurate records of procurement, deployment, and decommissioning.

· Assist in asset tracking, tagging, and disposal processes, adhering to organizational policies and regulatory requirements.

· Coordinate with procurement and vendor management teams to order, receive, and inventory new IT equipment and supplies.

· Manage user accounts, permissions, and access rights in accordance with IT security policies and business requirements.

· Assist users with password resets, account unlocks, and access requests for various systems and applications.

· Ensure compliance with user access control procedures and protocols to safeguard sensitive information and resources.

Qualifications and Requirements:

· Diploma in Information Technology, Computer Science, or a related field.

· Proven experience in providing technical support and troubleshooting in a helpdesk or IT support environment.

· Familiarity with operating systems (e.g., Windows, macOS, Linux), productivity software (e.g., Microsoft Office), and common business applications.

· Strong diagnostic and problem-solving skills with the ability to resolve technical issues efficiently and effectively.

· Excellent communication and interpersonal skills, with a customer-focused approach to providing support.

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Position Overview:

This position act as a single point of contact for customer, to assists customer with all the inquiries related to product and services. Manage entire order processing from end-to-end, handle customer complaint & product return. Ensure we are always meet/exceed customer's expectation.

Accountable For:

· Process all the customer's Purchase Order in QAD (Laerdal's ERP system) within 24hr.

· Issue Purchase Order to supplier (DCAP or 3rd Party Supplier) on weekly basis.

· Follow-up/Expedite goods delivery with supplier, to ensure On Time Delivery for all open Sales Orders.

· Provide weekly update Open Sales Orders to customers/distributors.

· Ensure we always achieve KPI target above 95%, Service Level in SalesForce.com.

Responsibilities:

· First point of contact to support customer.

· Provide quality customer service via phone or email.

· Answer customer’s inquiries efficiently, provide feedback and escalate the issue to respective team for next follow-up action.

· Always process customer's Purchase Order (PO) in a timely manner, send order confirmation within 24hr upon receipt.

· Generate quotation in SFDC, upon request by customer/sales team.

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Update customer immediately if shipment delay

· Monitor goods release to courier, follow up on Proof of Delivery (POD) to ensure goods successfully delivered to customer.

· Follow up closely with DCAP and 3rd party supplier on Goods Delivery Status

· Expedite deliveries to ensure smooth and efficient order cycle to meet customer's expectation.

· Perform goods receipt and stock allocation in ERP system upon incoming shipment.

· Liaise with 3rd Party Logistic company on Incoming Shipment, preparing upload document for 3PL

· Liaise with customer and 3PL for outbound delivery.

· Perform inventory reconciliation with 3PL (bi-weekly), to ensure both system is always aligned.

· Provide Weekly Open Sales Orders Report, to provide update and follow up the needful action with respective team.

· Follow up payment with customer, especially for those order with "Prepay" term prior delivery arrangement.

· Inform Finance upon payment receipt, for credit hold release, and to knock-off payment in QAD.

· Ensure all the sales/shipping documents are maintained in shared folder (Quotation, Proforma, Order Confirmation, Picklist, DO, Invoice, SR, POD).

Other Information:

Working Location: Near Tai Seng MRT

Working Hours: 5 days work week, 8:30am to 5:30pm.

Please send in CV to [email protected]

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Troubleshoot and resolve issues with software or hardware.
• Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
• Work experience in a service/help desk setting
• Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
• Possession of advanced knowledge of Wireless technologies and LAN
• Possession of advanced knowledge of all Laptop hardware and Desktop types
• Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
• Exceptional ability to work optimally in a fast-paced environment.
• Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD)
• Strong ability to effectively manage multiple tasks simultaneously
• Strong listening skills to fully understand what an end user’s needs and/or requests are.

Requirements:

• Possess Higher Nitec in any relevant IT/ Computer Science
• Ability to perform diagnosis of technical issues
• Able to communicate well with end-users & have a strong sense of responsibility
• Proactive and a good team player, with a positive working attitude and able to follow instructions
• Able to work independently and work as a team
• Able to adapt to a dynamic working environment quickly

**Job Description:**
We are seeking a dedicated and proactive After-Sales Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support for our smart lock products, ensuring customer satisfaction, and addressing any technical issues that arise.

**Key Responsibilities:**
- Provide timely and effective support to customers via phone, email, and live chat.
- Troubleshoot and resolve technical issues related to smart locks.
- Educate customers about product features and usage.
- Collaborate with the technical team to address complex issues.
- Maintain accurate records of customer interactions and issues.

**Qualifications:**
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Passion for technology and smart home solutions.

**Benefits:**
- Competitive salary
- Opportunities for professional development
- A friendly and supportive work environment

If you are enthusiastic about technology and customer service, we would love to hear from you!

**Job Description:**
We are seeking a dedicated and proactive After-Sales Service Specialist to join our team. The successful candidate will be responsible for providing exceptional customer support for our smart lock products, ensuring customer satisfaction, and addressing any technical issues that arise.

**Key Responsibilities:**
- Provide timely and effective support to customers via phone, email, and live chat.
- Troubleshoot and resolve technical issues related to smart locks.
- Educate customers about product features and usage.
- Collaborate with the technical team to address complex issues.
- Maintain accurate records of customer interactions and issues.

**Qualifications:**
- High school diploma or equivalent; a degree in a relevant field is a plus.
- Previous experience in customer service or technical support is preferred.
- Strong problem-solving skills and attention to detail.
- Excellent communication and interpersonal skills.
- Passion for technology and smart home solutions.

**Benefits:**
- Competitive salary
- Opportunities for professional development
- A friendly and supportive work environment

If you are enthusiastic about technology and customer service, we would love to hear from you!

We are looking to hire a skilled IT support engineer to assist our clients with all IT-related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Job Highlights

• Helpdesk support
• Networking and Network cabling
• CCTV Installation and Support

IT Support Engineer Requirements:

• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of Network switches and NVRs
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.

We are looking for a Customer Service Specialist who can work towards the company goals. The ideal candidate needs to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to promote the company services and products effectively.

What do you need to do:

• Identify and able to provide personalized solution to customer’s needs.
• Attend to customer’s feedback and questions in a professional and timely manner.
• Maintain a continuous high level of customer service delivery and satisfaction.
• Goal-Sales driven , self motivated individual with the ability to focus.
• Strong administrative skills and able to handle a fast paced environment.
• Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers.
• Liaise with other support teams as required to resolve requests/issues in a timely manner.
• Main task will include managing customer queries via whatsapp, social media and other platforms such as events/outlet.
• X factor and willing to go the extra mile to help customers.
• Savvy with all communications devices such as WhatsApp and multichannel platforms.

Job Requirements:

• 1 to 3 years of experience in Customer Service.
• Resourceful and high willingness to learn.
• Well-organized and committed.
• Positive, extroverted, and outgoing personality with the passion for customer service.
• Able to work on weekends.

We regret that only shortlisted candidate will be notified.

About the Company
This company is a renowned provider of advanced medical simulation products and training solutions used by hospitals, emergency services, and educational institutions worldwide. With a strong focus on innovation and quality, they support healthcare providers in enhancing patient safety and outcomes through realistic training environments.

About the Team | Manager
You will be part of a dynamic Service Department that offers ample opportunities for professional development and growth. This role reports directly to the Service Manager for the ASEAN region.

About the Job
With their expanding presence in the APAC region, they are seeking a Field Service Engineer & Network Specialist to provide exceptional technical support and service. You will be responsible for:

• Installing, troubleshooting, and maintaining medical simulation equipment (both hardware and software) at customer sites.
• Providing timely solutions to technical issues and maintaining accurate records of service requests in the CRM system.
• Collaborating with Project Managers, Sales Teams, and other stakeholders to define hardware, software, and system specifications before installations.
• Conducting network setup, software updates, system reimaging, and repair work both in-house and on-site as required.
• Delivering installation, integration, documentation, and training to support the operation of hardware and software in various customer network environments.
• Traveling up to 40% throughout the year to customer locations as required.

Skills and Experience Required

The ideal candidate will possess the following qualifications:

• A degree in IT, Electronics, or Electromechanical disciplines with at least 3 years of relevant experience.
• Strong project management skills and the ability to work in a customer-facing role.
• Proficiency in networking and IT skills, particularly in network administration and TCP/IP protocols.
• Excellent interpersonal, analytical, problem-solving, and negotiation skills.

Highly Desirable:

• Previous field engineer or network support experience.
• Strong commitment to customer satisfaction and ability to think critically and analyze systems.
• Experience managing and prioritizing multiple tasks and meeting deadlines.

If you are eager to join a team committed to making a positive impact in the healthcare industry, where your technical skills will directly contribute to advancing patient care and safety, this could be the ideal role for you!

To apply online, please click on the appropriate link.

Alternatively, please contact Johari Masod at +65 8282 1340

EA: 94C3609 / R1109554

Job Scope:

• Monitor system, performance issues and outages
• Providing end-user and technical guidance
• ATM monitoring and Microsoft windows patching to ensure all ATMs are up-to-date
• Creating batch script to simplify day to day jobs
• Running all BAU jobs and making sure all the job are completed without errors
• Assisting in system deployments and provides support
• Provides technical support for any system-related issues and escalate complex problem
• Document incidents and escalate issues to higher level engineers

Requirements:

• Experienced IT Support Engineer
• Strong interpersonal and relationship building
• Excellent verbal and written communications skills

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

About Eins Technology is a leading technology services company, with major applications and relations with government entities providing services and solutions in consulting, digital services, technology and more.

Job Description:
Provide service and level 1 IT support to clients and customers.
To assist in project assignments.
Ensure good rapport amongst our clients.
Working hours 10am – 7pm Monday – Friday.

Requirements:
Minimum: ITE Certification, NITEC/HIGHER NITEC in IT related studies
Completed National Service if applicable.
Possesses Class 3 license (Advantage).
Keen and eager to learn.
Great Organization Skills and Good Team Player.
Knowledge of Computer Hardware & Software, Excellent Communication, Presentation & Negotiation Skills, Project Management Skills, and Excellent Problem-Solving Skills
On the job training will be provided.
Kindly send your resume to [email protected] or send your resume through WhatsApp at 8883 4463

Duties and Responsibilities:

· Ensuring the day-to-day order management activities are executed flawlessly and timely.

· Works closely with Commercial partners to measure customer satisfaction relating to ordering process and delivery management.

· Responding to customer queries in a timely and accurate way, via phone, email or chat

· Build sustainable relationships of trust through open and interactive communication

· Order management inclusive the following :

·Processing of orders, consignment fill up, billing and returns

·Product recall handling – collection & replacement

· Generate backorder report

· Generate sales order report

· Consignment Inventory Management

· Project Management

· Participates Customer’s supply chain related meeting / review

· Actively notify management on the changing needs and recommends process changes to accommodate customer requirements.

· Responds to and resolves complex customer complaints. ·

· Work with 3PL/4PL to ensure service and order deliver on time to customers and collaborate on specific projects or initiatives to support business growth or process improvements

· Ensure Customer Service activities are aligned with the total Supply Chain strategies

· Participate actively in alignment and adherent to business objectives, policies and procedures · Undertake any other duties or responsibilities deemed necessary for the advancement

Qualification: · Degree Holder preferably in Business Management, Economics, International Studies, with minimum 3 year of Customer Service/ Supply Chain/ Order Fulfilment experience

· Experience in Healthcare sector is a plus

· SAP System knowledge, especially in “Order To Cash” process

· Basic Understanding of Return & Rejection Process

· Strong in Analytical Skill, Problem Solving and PC Literate

· Understanding of basic business finance

· Strong leadership and decision making skills

· Demonstrated ability to handle multiple tasks

· Cultural sensitivity and ability to work and thrive in a multi-cultural environment, as well as an ability to work in a matrix environment are required.

· Ability to adapt to an ever- changing supply chain environment and organization development driven.

· Willing to work on Public Holiday / Extra Working Hours. Off-in-lieu/ Time-off will be compensated

· Strong application and knowledge of MS Excel, Words and PowerPoint

We are seeking for IT Support and Laptop Technicians to join our technical team.

Preferably past experience or background in computer hardware repairs, computer troubleshooting skills.

This role involves diagnosing and resolving technical issues, performing hardware and software installations and replace laptop parts.

Key Responsibilities:

• Diagnose and repair hardware and software issues on laptops and other tablet devices.
• Perform hardware upgrades and installations.
• Provide technical support and assistance to end-users.
• Maintain accurate records of repairs and services performed.
• Ensure timely resolution of technical issues.
• Collaborate with team members to improve overall service quality.

Qualifications:

• Basic knowledge of operating systems (Mainly Windows OS/Mac OS)
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication skills and customer service skills.
• Detail-oriented with the ability to manage multiple tasks effectively.

Here at iDevice Repair Centre, we specialize in laptop repairs, providing affordable and reliable services to ensure our customers' devices are running smoothly. We pride ourselves on our commitment to customer satisfaction and technical excellence. Join our team and be part of a company that values teamwork, continuous growth and learning.

We are seeking a motivated and friendly Customer Service Specialist to join our team. The successful candidate will be the first point of contact for our customers, providing exceptional service and support.

Responsibilities:

• Respond to customer inquiries via phone, email, and in person
• Provide information about our services, pricing, and repair processes
• Handle customer complaints and provide appropriate solutions
• Process service orders and manage repair tickets
• Coordinate with the technical team to ensure timely updates on repair status
• Maintain accurate customer records and documentation
• Follow up with customers to ensure their satisfaction
• Assist in administrative tasks as needed

Qualifications

• Strong communication and interpersonal skills
• Strong work ethic and reliability. Positive attitude and willingness to learn more about computer hardware
• Ability to handle challenging situations with professionalism and patience
• Excellent organizational skills and attention to detail
• Ability to manage multiple tasks simultaneously
• Basic knowledge of laptop hardware and software is a plus (not mandatory)

Benefits:

• Opportunities for professional development and growth
• Performance bonuses
• Friendly and supportive work environment
• Health / medical insurance

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

To provide IT support to end users and help IT department to implement IT projects.

Academic Qualification: Diploma

Industrial Experience: 2 to 5 years

Experience in: End users IT Support

Knowledgeable in:

- Microsoft Windows operating system, Win 10 and Win 11

- Microsoft Office software and Office 365 cloud applications

- Microsoft servers and Computer networking.

Main Duties & Responsibilities:

- Provide IT support to end users.

- Provide support on servers and computer networking.

- Setup and migrate computer systems for end users.

- Assist in implementation of new IT projects.

This position reports to IT Manager.

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Position Objective

Highly motivated tech-support professional skilled in troubleshooting, analyzing, and resolving technical problems, utilizing resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are promptly escalated as per protocol.

• To act as a single point of contact for all user incidents, requests and general communication.
• Provide Level 0/1 support to all applications or software systems used in school
• To improve user awareness of IT issues and to promote appropriate use of IT services and resources.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young person’s for whom they are responsible, or with whom they come into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, they must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.

• Management of IT incidents in the incident management system
• Act as a single point of contact from customers (internal staff) regarding IT issues via phone, email or in person.
• Provision of professional and high-level customer service ensuring unresolved issues and queries are promptly escalated as per protocol
• Provide Level 0 /1 support all applications and infrastructure
• Repair and upgrade PC hardware and software, including scheduled maintenances
• Maintaining inventory of equipment and software licences; update computers with latest service packs, patches and applications; prepare Service Desk reports to enable the IT operations to run effectively
• Managing the provisioning and de-provisioning process of school’s IT resources by engaging staff and students to ensure that device and get connected to the network and provide support data backup and recovery
• Managing classroom support for IT and Audio Visual (e.g. Apple TV, Projectors, Interactive technology, and applications)
• Managing logistics for school’s IT needs (e.g. ipads, ipad charging carts, computers, copiers, printers, projectors, etc.)
• Mobile Device Management operation
• Desktop operation system management and planning
• To research and investigate new technologies that can help improve IT support and processes
• Ensure that helpdesk processes/procedures and kept up-to-date
• Administrative Support for Technology department (e.g. Department Information & Activities)

Position Requirements

• Must possess strong analytical and problem-solving skills. Ability to think outside of the box and apply creative solutions.
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
• Hands on approach with the ability to learn new systems quickly and apply them in the work environment.
• Good command of English with clear, concise verbal communication skills.
• High standard of customer service skills and excellent telephone manners.
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
• Understanding of and commitment to the principles of confidentiality.
• Familiar with basic network troubleshooting
• Familiar with Active Directory account management
• Familiar with Office 365 account administration
• Familiar with CASPER suite for managing Apple devices
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

• Fresh graduates from the Post-Secondary Education Institutes (“PSEIs”), such as the Polytechnics and Institute of Technical Education
• Domain knowledge of the following:

1. Microsoft Windows 10 & 11
2. Apple IOS
3. Apple OS X
4. Active Directory
5. Microsoft Office365

• Networking
• Able to work independently
• Possess highly developed interpersonal and teamwork skills.
• Excellent verbal and written English skills
• Good references on request

Contacts

• Works closely with Regional and School team
• Liaises with 3rd party solution providers as requested

Working Conditions

• School Environment
• Will be required to work independently and as part of a collaborative team effort
• Extended working hours to complete projects as required

Terms of Employment

• Working Hours: 7.45am to 4.45pm’ or ‘8.00am to 5.00pm’ or ‘8.15am to 5.15pm’, Monday to Friday, plus occasional staff meetings and trainings
• Some weekend or late-night duties are expected to support maintenance, installations or upgrades in non-business hours
• Annual Leave: 21 working days
• Medical Benefits: Medical insurance provided where applicable
• Sick Leave/Hosp: 60 days hospitalization leave including 14 days sick leave
• Probation Period: 3 months from date of commencement
• Referee request: Required
• Background Check: Required

Stamford American International School is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Pre-employment background checks are mandatory and appointments are strictly subject to confirmation that all reference and background checks are completed to the satisfaction of Cognita, Stamford’s parent organization.

We are an equal opportunity employer and disallow discrimination of age, ethnic origin, nationality, gender, religion, sexual orientation, family status, pregnancy, marital status, medical or mental health history, physical characteristics or disability. We welcome applications from all qualified candidates.

Please note that only shortlisted candidates will be notified.

About Us

Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space.

Job Summary

As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients.

Responsibilities:

• Proactively reach out to existing clients via phone, email, WhatsApp and in-person meetings to discuss website maintenance renewals.
• Understand clients’ current website maintenance needs and provide personalized recommendations for renewal packages based on their requirements.
• Prepare and present renewal proposals and contracts to clients, negotiating terms and pricing as needed to secure renewals.
• Coordinate with internal teams such as sales, support, and finance to ensure smooth renewal processes and address any client concerns or questions.
• Act as a primary point of contact for clients regarding maintenance-related inquiries, updates, and issue resolution.
• Provide timely and effective technical support to website users via email, chat, or phone, addressing inquiries, troubleshooting issues, and resolving problems.
• Maintain detailed records of renewals, support interactions and follow-up activities.

Sales and Customer Engagement:

• Engage with clients to understand their needs, provide product recommendations, and assist with the purchase process.
• Utilize upselling and cross-selling techniques to maximize revenue and increase average order value.
• Proactively reach out to existing and potential customers to promote special offers, discounts, and new maintenance plans.
• Leverage customer feedback to identify areas for improvement and enhance the overall renewal experience.

Reporting and Analysis:

• Track and analyse customer interactions, sales metrics, and support ticket data to identify trends, patterns, and opportunities for improvement.
• Generate regular reports on website maintenance, renewal rates, and sales effectiveness.
• Collaborate with cross-functional teams to implement strategies to optimize renewal sales and enhance customer satisfaction.

Qualifications:

• Diploma / ITE in Business or a related field.
• Excellent negotiation and persuasion skills to successfully close renewal deals and upsell additional services.
• Strong communication skills, both written and verbal.
• Experience working in Sales will be an advantage.
• Motivated, result-oriented, and good time management
• Good team player and able to work independently.
• Proven experience in website maintenance is a plus, preferably in a web design or digital agency.

Why Join Us:

• Opportunity to work in a dynamic and creative environment.
• Competitive salary and performance-based incentives.
• Career growth and development opportunities.
• Collaborative team culture.
• Contribute to the success of a leading web design agency in Singapore.

To apply, please send your resume outlining your relevant experience and why you are the ideal candidate for this role to [email protected]

Roles :

· Providing first level contact and convey resolutions to customer issues

· Properly escalating unresolved queries to the next level of support

· Tracking, routing and redirecting problems to correct resources

Requirement:
1. Minimally Nitec qualifications in IT related disciplines
2. Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
3. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
4. Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
5. Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

SECTION A: POSITION SUMMARY
- The 1st Level Remote Support is required to provide 1st point of contact for clients and provide excellent customer service to address their inquiries, concerns, or complaints.

SECTION B: KEY RESPONSIBILITIES AND RESULTS
1. Answering incoming calls and making outbound calls to customers or clients.
2. Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
3. Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
4. Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
5. Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
6. Ensuring accurate and complete documentation of customer interactions and transactions in the system.
7. Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.