Total 32 it technician job vacancies in Customer Service category in d13 macpherson braddell

Job Scope:

• Support Level 1 & Service tasks
• Ensure customer satisfaction in maintenance and support
• Analyse, Troubleshoot, solve assigned tickets by the Team lead.
• Formalize corrective action plans or local workaround within the SLA
• Solve or escalate the analysis to the Level 2 support
• Communicate regularly to keep the customer informed on the progress
• Maintain components of IT infra and backend, including Hardware and Software
• Replacements of Hardware/Endpoint equipment when faulty.
• Perform site administration activities – Regular health checks on endpoints, Regular restart of services, monthly report submission.
• Perform Preventive maintenance of servers and wide range of endpoint devices.
• Backup and Restore – Database backups, logs housekeeping, Image backup of endpoint, workstation, servers etc.,
• Perform OS Patching, Anti-virus update, security patching.
• Assist in Change/Service request deployment and testing.

EA License No: 96C4864

Reg. No.: R24121728

Key Responsibilities:

· Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.

· Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.

· Provide remote assistance to users for software installations, configurations, and troubleshooting.

· Install, configure, and maintain desktops, laptops, printers, scanners, and other hardware peripherals.

· Perform software installations, upgrades, patches, and license management for operating systems, productivity suites, and business applications.

· Conduct regular maintenance tasks, such as system updates, disk clean-up, and antivirus scans, to optimize device performance and security.

· Maintain an inventory of IT assets, including hardware, software licenses, and peripherals, ensuring accurate records of procurement, deployment, and decommissioning.

· Assist in asset tracking, tagging, and disposal processes, adhering to organizational policies and regulatory requirements.

· Coordinate with procurement and vendor management teams to order, receive, and inventory new IT equipment and supplies.

· Manage user accounts, permissions, and access rights in accordance with IT security policies and business requirements.

· Assist users with password resets, account unlocks, and access requests for various systems and applications.

· Ensure compliance with user access control procedures and protocols to safeguard sensitive information and resources.

Qualifications and Requirements:

· Diploma in Information Technology, Computer Science, or a related field.

· Proven experience in providing technical support and troubleshooting in a helpdesk or IT support environment.

· Familiarity with operating systems (e.g., Windows, macOS, Linux), productivity software (e.g., Microsoft Office), and common business applications.

· Strong diagnostic and problem-solving skills with the ability to resolve technical issues efficiently and effectively.

· Excellent communication and interpersonal skills, with a customer-focused approach to providing support.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Troubleshoot and resolve issues with software or hardware.
• Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
• Work experience in a service/help desk setting
• Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
• Possession of advanced knowledge of Wireless technologies and LAN
• Possession of advanced knowledge of all Laptop hardware and Desktop types
• Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
• Exceptional ability to work optimally in a fast-paced environment.
• Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD)
• Strong ability to effectively manage multiple tasks simultaneously
• Strong listening skills to fully understand what an end user’s needs and/or requests are.

Requirements:

• Possess Higher Nitec in any relevant IT/ Computer Science
• Ability to perform diagnosis of technical issues
• Able to communicate well with end-users & have a strong sense of responsibility
• Proactive and a good team player, with a positive working attitude and able to follow instructions
• Able to work independently and work as a team
• Able to adapt to a dynamic working environment quickly

The Company
AGIS Medical Supplies Pte Ltd is an importer and distributor for medical equipment including motorised wheelchair, mobility scooter, hospital bed and home nursing equipment. We are looking for service oriented candidate with a caring heart to join our dynamic team.

Office at 50 Kallang Pudding Road #06-03 Singapore 349326

Job Description

• Assemble new equipment for delivery.
• Troubleshooting, service and repair for our equipment.
• Training will be provided.

Requirements

• Diploma, ITE, Nitec, N/O level
• Basic office skill and MS office.
• Some working experience in Technical Support or related field will be an advantage.
• Class 3 Driving license

Benefits:

• Attractive salary
• Annual Leave
• Medical benefits

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

JOB DESCRIPTION:

• Performroutine maintenance and repair tasks on marine propulsion system and other related systems
• Carry out installation and testing of marine related systems
• Carry out Inspection and conduct diagnosis for marine propulsion systems
• Carry out repair and replacement of faulty parts
• Read and interprete technical manuals and blueprints
• Maintain detailed records of repair and maintenance work
• Advise customers on maintenance and repair issues
• Ensure compliance with safety and environmental regulations
• Provide excellent customer service, answering queries and explaining complex technical issues in a clear and understandable way
• Stay up-to-date with the latest developments in marine technology

REQUIREMENT

• No minimum requirement for academic qualification
• At least 3 years in the marine industry
• Candidates with knowledge in marine propulsion system will have added advantage

Job Description & Requirements

Key Responsibilities:

1. Attend to troubleshooting and repairs of equipment

2. Respond to fault calls promptly

3. Provide hands on preventive maintenance service on equipment deployed

4. Ensure good quality of work and abide to safety and environmental regulations

5. Provide and maintain good customer support

6. Any ad-hoc and other duties as assigned by the company

7. Willing to work on night shift

Requirements:

1. A good team player with positive attitude

2. Possess good problem-solving and analytical skills

3. Possess valid driving license will be an advantage

☑ MNC - Medical Device & Equipment Manufacturer

☑ Basic $ 2800 - $4000 + Transport Allowances $350 - $1050 + OT + Standby Allowance + Bonus

☑ 5 Days, Flexi Hours - Required to standby once a month

☑ Location: Island-wide (Parking & ERP Fully Claimable)

☑ Good Benefits & Career Prospect

Responsibilities:

• Install, maintain, and troubleshoot medical imaging equipment.
• Prepare service reports, process orders, and maintain accurate records.
• Build strong relationships with clients and ensure their satisfaction.
• Develop technical skills and stay updated on industry advancements.
• Work independently, collaborate with team members, and maintain a positive attitude.

Requirements:

• Strong foundation in electrical, electronic, computer hardware, and networking.
• 1-3 years of experience in the medical device industry or engineering field preferred.
• Open to both experienced professionals and entry-level.
• Willingness to work night shifts and travel required.

Remuneration will be commensurate with experience and qualifications.

Only shortlisted candidate will be notified.

Yang Hui Shan (Sherri)

EA Reg No.: R22106683

Key Responsibilities:

• Installation & Commissioning: Install, configure, and commission environmental testing equipment such as climate chambers, temperature control systems, and other specialized Weiss Technik products at customer sites.
• Maintenance & Repair: Perform routine preventive maintenance, troubleshooting, and repair work on Weiss Technik equipment to ensure optimal performance and minimize downtime.
• Calibration Evaluation: Perform calibration on Weiss Technik products according to ISO requirements.
• Technical Support: Provide on-site and remote technical support to clients, diagnosing issues and offering solutions to operational challenges.
• Customer Training: Conduct technical training sessions for clients to ensure correct operation and maintenance of Weiss Technik products.
• Documentation & Reporting: Accurately document all service activities, including installations, repairs, and maintenance, ensuring that service reports are submitted in a timely manner.
• Management Tools Management: To maintain and manage all tools, test equipment, parts, and assets.
• Product Testing & Validation: Assist with testing equipment functionality and performance to meet required specifications, as well as validate system installations.
• Spare Parts Management: Coordinate with the spare parts team to ensure availability of critical components for repairs and maintenance tasks.
• Compliance & Safety: Adhere to company and regulatory safety standards during installation, maintenance, and repair work.
• Continuous Learning: Stay up-to-date with Weiss Technik's latest products and industry trends to enhance service delivery.

Qualifications & Skills:

• Diploma or Degree in Mechanical, Electrical, Electronics, or Mechatronics Engineering (or related field) with HVAC certification is a plus.
• At least 1-3 years of relevant experience in equipment installation, maintenance, or repair, preferably in the environmental simulation or testing industry.
• Strong technical knowledge in electrical systems, refrigeration technology, and mechanical processes.
• IT competency in Outlook, Teams, SharePoint and OneDrive and Microsoft Office 365, especially Excel.
• Familiarity with PLCs and control systems is a plus.
• Excellent troubleshooting and problem-solving skills.
• Attention to detail, inquisitive mindset, ability to analyse data and solve complex problems.
• Good communication and interpersonal skills to liaise with customers and collaboration with internal teams.
• Ability to work independently and manage multiple service tasks.
• Willingness to travel locally to customer sites.
• Posses Class 3 license - own car is an added advantage
• Singaporean/PR to apply only

What We Offer:

• Competitive salary package and performance-based incentives.
• Opportunities for professional development and continuous training.
• Collaborative and supportive work environment.
• Exposure to leading-edge technology in environmental simulation and testing.
• Car allowance.

About Globotix Pte Ltd:

Globotix specializes in the niche industry of robotics and high technologies for the environment sector in Singapore. From as early as 2016, we have been transforming the Facilities Management scene with AI-enabled robots, that channel the powers of computer vision, advanced monitoring, real-time optimization, analytics software, data streaming and so much more. From a trailblazing first mover to our current undisputed market leader status in the Facilities Management field, Globotix’s innovative product offerings continue to deliver impactful real-world results in the ever-challenging marketplace that enterprises face today. We remain dedicated to doing great things in the hi-tech space --- always driving the next wave of cutting-edge technology in Singapore as well as globally.

Job Description:

We need to build an in-house technical capability to demo & deploy robots and machines, as well as keep them in top condition post sale including planned maintenance and repairs.

The technical support will have two main roles; support the sales team during demos and deployments as well as conduct routine repairs on the robots and machines.

Main Tasks:

• Undergo training and knowledge transfer with an engineer in Singapore.
• Support and repair robots and machines in the field. This could be electrical, mechanical, hardware components or even software-related repairs.
• Support the sales team by helping them do demos and deployments at customers' sites.
• Communicate with local/overseas technical teams to troubleshoot hardware repair problems or problems encountered doing demos and deployments

Requirements:

• Nitec in Automotive Technology (Light Vehicles) course completion or similar qualification.
• CompTIA A+ certification or equivalent.
• Demonstrated competence in troubleshooting wiring and mechanical problems.
• Ability to use computers (Microsoft Windows, Chrome/Firefox, etc)
• Excellent communication skills in English.
• A Drivers license (manual Class 3) is required to drive a truck/big van to transport the robots and machines for demos.
• Driven individual, passionate about robotics, self-starter.

Bonus:

• Experience working with robots or complex electro-mechanical devices
• Hobbies that involve using tools.
• Experience driving large vehicles such as trucks, pickups, vans etc. The robots will either go in a truck, van, or trailer pulled by a pickup truck. Class 3.

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Troubleshoot and resolve issues with software or hardware.
• Work experience in an IT environment supporting desktops, laptops, peripherals, and printers
• Work experience in a service/help desk setting
• Proficient in applying tablet, desktop, Server Operating Systems, and all Microsoft applications
• Possession of advanced knowledge of Wireless technologies and LAN
• Possession of advanced knowledge of all Laptop hardware and Desktop types
• Strong knowledge of Active Directory and various technical support concepts, procedures, and practices
• Exceptional ability to work optimally in a fast-paced environment.
• Active Directory & Azure Maintenance Support (which includes Azure AD, On-Prem AD)
• Strong ability to effectively manage multiple tasks simultaneously
• Strong listening skills to fully understand what an end user’s needs and/or requests are.

Requirements:

• Possess Higher Nitec in any relevant IT/ Computer Science
• Ability to perform diagnosis of technical issues
• Able to communicate well with end-users & have a strong sense of responsibility
• Proactive and a good team player, with a positive working attitude and able to follow instructions
• Able to work independently and work as a team
• Able to adapt to a dynamic working environment quickly

We are looking to hire a skilled IT support engineer to assist our clients with all IT-related technical support issues. As an IT support engineer, you will meet with clients to determine the nature of the problem, diagnose hardware or software issues, provide effective assistance, and maintain strong customer relationships. You may also be required to install new software applications and train clients on proper application use.

To ensure success as an IT support engineer, you should have in-depth knowledge of business software and hardware systems, excellent troubleshooting skills, and high-level interpersonal skills. Ultimately, a top-class IT support engineer resolves all IT issues quickly and effectively while maintaining a good relationship with the client.

Job Highlights

• Helpdesk support
• Networking and Network cabling
• CCTV Installation and Support

IT Support Engineer Requirements:

• Bachelor’s degree in information technology or computer science.
• Proven work experience as a technical support engineer.
• Knowledge of Network switches and NVRs
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.

Job Description & Requirements

Key Responsibilities:

1. Attend to troubleshooting and repairs of equipment

2. Respond to fault calls promptly

3. Provide hands on preventive maintenance service on equipment deployed

4. Ensure good quality of work and abide to safety and environmental regulations

5. Provide and maintain good customer support

6. Any ad-hoc and other duties as assigned by the company

7. Willing to work on night shift

Requirements:

1. A good team player with positive attitude

2. Possess good problem-solving and analytical skills

3. Possess valid driving license will be an advantage

Service Technician

The Company
AGIS Medical Supplies Pte Ltd is an importer and distributor for medical equipment including motorised wheelchair, mobility scooter, hospital bed and home nursing equipment. We are looking for service oriented candidate with a caring heart to join our dynamic team.

Office at 50 Kallang Pudding Road #06-03 Singapore 349326

Job Description

• Assemble new equipment for delivery. Equipment include electric mobility aids and beds.
• Troubleshooting, service and repair for our equipment onsite.
• Ad-hoc delivery.
• Training will be provided.

Requirements

· Diploma, ITE, Nitec, N/O level

· Basic office skill and MS office.

· Some working experience in Technical Support or related field will be an advantage.

· Driving license prefered

Benefits:

· Attractive salary - renumeration adjustment after training

· Annual Leave

· Medical benefits

☑ Basic $ 3000 - $3300 + Transport & Standby Allowance + OT Pay + Standby Allow + AWS + Min 1.5 mth Variable Bonus

☑ 5 Days, Flexi Hours - Required to standby once a month.

☑ Location: Island-wide (Private Hire, Parking & ERP Fully Claimable)

☑ MNC - Medical Device & Equipment Manufacturer

☑ Good Benefits & Career Prospect

Job Responsibilities:

• Install, maintain and troubleshoot medical angiography systems equipment at customer sites.
• Perform routine inspections and CM/PM maintenance to ensure equipment reliability.
• Collaborate with engineering teams to relay customer feedback and contribute to product improvement.
• Deliver technical training to clients and internal staff.
• Maintain accurate documentation for FSN/FMI/FSCA reporting on assigned products.
• Develop a higher level of troubleshooting and analytical skills.

Job Requirement:

• Diploma / Degree in Biomedical, EEE or Mechatronic Engineering.
• OR 1 - 3 years of strong hands-on field servicing skills in medical device are highly advantageous.

Interested applicants are welcome to apply online with updated CV or email to [email protected]

Only shortlisted candidate will be notified

Yvette Kam Soo Leng

Registration: R22107492

Job Description:

• Providing Level 1 support to end-users on Company's infrastructure network and system
• Provide timely attention and action to IT helpdesk support on user's issues
• Monitor and maintain IT infrastructure ensuring optimal performance and security

Job Requirements:

• Minimum Diploma and above majoring in Computer Science/Engineering or IT related qualification
• Possess basic Network and Wintel system administration knowledge as well as basic SQL skill
• Having knowledge in Manufacturing system such as WMS,MES is a plus
• Candidate must be comfortable in working for Afternoon shift (3pm - 11pm)
• This role requires liaison work between several Chinese counterparts, customers and HQ. Proficiency of Mandarin is essential and required

☑ Basic $ 2500 - $ 3500

☑ 5 Days (Mon – Fri: 08:30am – 5.30pm)

☑ MacPherson, Island wide travel & Class 3 license needed.

☑ Good Benefits + Career Growth

Key Responsibilities:

• Install, repair, and maintain safes and vaults.
• Manoeuvre safes using hand tools and equipment.
• Install and service mechanical and electronic locks.
• Keep accurate records of all work performed.
• Provide excellent customer service and address client needs.

Qualifications:

• Experience in safe installation/repair; able to handle heavy safes.
• Skilled with tools and locking systems.
• Class 3 driving license needed

Interested applicants are welcome to apply online with updated Resume.

Only shortlisted candidate will be notified

Yvette Kam Soo Leng

Registration: R22107492

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

Job Scope:

• Monitor system, performance issues and outages
• Providing end-user and technical guidance
• ATM monitoring and Microsoft windows patching to ensure all ATMs are up-to-date
• Creating batch script to simplify day to day jobs
• Running all BAU jobs and making sure all the job are completed without errors
• Assisting in system deployments and provides support
• Provides technical support for any system-related issues and escalate complex problem
• Document incidents and escalate issues to higher level engineers

Requirements:

• Experienced IT Support Engineer
• Strong interpersonal and relationship building
• Excellent verbal and written communications skills

About Eins Technology is a leading technology services company, with major applications and relations with government entities providing services and solutions in consulting, digital services, technology and more.

Job Description:
Provide service and level 1 IT support to clients and customers.
To assist in project assignments.
Ensure good rapport amongst our clients.
Working hours 10am – 7pm Monday – Friday.

Requirements:
Minimum: ITE Certification, NITEC/HIGHER NITEC in IT related studies
Completed National Service if applicable.
Possesses Class 3 license (Advantage).
Keen and eager to learn.
Great Organization Skills and Good Team Player.
Knowledge of Computer Hardware & Software, Excellent Communication, Presentation & Negotiation Skills, Project Management Skills, and Excellent Problem-Solving Skills
On the job training will be provided.
Kindly send your resume to [email protected] or send your resume through WhatsApp at 8883 4463

We are seeking for IT Support and Laptop Technicians to join our technical team.

Preferably past experience or background in computer hardware repairs, computer troubleshooting skills.

This role involves diagnosing and resolving technical issues, performing hardware and software installations and replace laptop parts.

Key Responsibilities:

• Diagnose and repair hardware and software issues on laptops and other tablet devices.
• Perform hardware upgrades and installations.
• Provide technical support and assistance to end-users.
• Maintain accurate records of repairs and services performed.
• Ensure timely resolution of technical issues.
• Collaborate with team members to improve overall service quality.

Qualifications:

• Basic knowledge of operating systems (Mainly Windows OS/Mac OS)
• Excellent problem-solving skills.
• Ability to work independently and as part of a team.
• Strong communication skills and customer service skills.
• Detail-oriented with the ability to manage multiple tasks effectively.

☑ $ 2800 - $3500 + Good Benefits & Attractive Bonuses !!

☑ Semiconductor Equipment Top 10 Supplier – MNC

☑ East Area - 4 mins walk from DTL

☑ 5 Days, 8.30am – 5 : 00pm.

☑ Cleanroom Experience + own transport highly advantageous !!

Main Duties

• Machine setup, installation, servicing, troubleshooting & repair.
• Handle Jigs and report writing.
• Provide training and support to customers fab on equipment usage.
• Perform standby and ad-hoc duties as required.

Job Requirement

• NITEC, Diploma in Electrical, Electronic or Mechatronics.
• Able to work irregular hours & standby duty.
• Semiconductor or automation background highly advantage !
• Candidates without experience are welcome to apply, training provided !!

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button or email to [email protected]

Only shortlisted candidate will be notified

Kam Soo Leng, Yvette

Registration: R22107492

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner

To provide IT support to end users and help IT department to implement IT projects.

Academic Qualification: Diploma

Industrial Experience: 2 to 5 years

Experience in: End users IT Support

Knowledgeable in:

- Microsoft Windows operating system, Win 10 and Win 11

- Microsoft Office software and Office 365 cloud applications

- Microsoft servers and Computer networking.

Main Duties & Responsibilities:

- Provide IT support to end users.

- Provide support on servers and computer networking.

- Setup and migrate computer systems for end users.

- Assist in implementation of new IT projects.

This position reports to IT Manager.

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.

This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.

Key Responsibilities:

• Provide technical support and assistance to end users via phone, email, remote tools, and in person.

• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.

• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.

• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.

• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.

• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.

• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)

• Perform software updates, patches, and system upgrades as required to ensure security and stability.

• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)

Qualifications:

• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)

• Experience troubleshooting hardware, software, and network issues in a Windows environment.

• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)

• Familiarity with remote desktop support tools and techniques.

• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.

• Strong problem-solving and analytical skills, with attention to detail.

• Ability to work independently and collaboratively in a fast-paced environment.

Soft Skills:

• Self learner & team player

• Proactive and strong analytical skills

• Quick Learner