Total 3,903 pr executive job vacancies in Customer Service category in Singapore

About Ferrari Group

As a one-stop service provider specializing in shipping, integrated logistics and high value-added services for precious goods worldwide, Ferrari Group is a leading corporation in the freight forwarding business for luxury clients.

Founded in Italy, now headquartered in London, UK, Ferrari group has a network of offices and agents in over 80 cities.

The Singapore office, with 3 offices across the city, is seeking talents to join our team in our expansion project.

Responsibilities

• Providing consistent interaction with clients to create and maintain customer relations.
• Preparing quotations and proposals
• Handling day to day customer enquiries, order takings, in-house system data entry
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the Superior.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

Roles & Responsibilities

• Programme Planning and Implementation for seniors
• Ensure that the programmes and activities meet the performance indicators and operating guidelines
• Oversee and manage the Alert Alarm System (AAS) during the centre’s operating hours, rendering assistance when necessary
• Establish networks with local community-based services/ resources, such as grassroots, social services, corporate organisations and schools, to engage volunteers to help run or assist in the programmes, start income generating activities, conduct outreach efforts etc., to match the needs of seniors.
• Recruit, interview and screen potential volunteers.
• Provide and co-ordinate orientation of volunteers to their assigned role and the mission and objectives of the centre.
• Place volunteers to suitable positions and areas of need
• Review and evaluate the volunteer programme to ensure relevance and to meet future needs.
• Manage the monthly petty cash utilization of the centre.
• Implement checks and controls in the accounting system to ensure proper accounting records and also to safeguard against misappropriation of the centre’s assets
• Lead, motivate and train junior personnel.
• Administrative Duties
• Provide secretariat support to the Division of Senior Services.
• Undertake any other duties as required.

Requirement

• Min. Diploma in related industry such as healthcare, social or community services sectors would be good
• Min. 1-3 years of related working experience in healthcare, social or community services sectors handling outreach or volunteer management scope
• Keen to work in the community setting.
• Able to work independently as well as embrace teamwork.

Interested applicants, please email your updated CV to [email protected] or WA 91792208 for more information.

Recruiter's Ref Code: #HHM

EA Personnel No: R21103938

EA Personnel Name: Reina Ng Hwee Min

Company Registration Number: Recruit Express Pte Ltd (99C4599)

Job Summary:

Salary package: $2,900 - $3,400, Handphone allowance: $60 Eligible for June bonus (1 to 2 months) + December bonus (1 month) and Flexi dollars: $800 / year

Annual leave: 14 days

Working hours: Monday - Friday: 9AM - 6PM. Alternate Sat: 8.30am - 12.30pm
Working location : Raeburn Park (Free shuttle bus provided to and from Outram Park MRT from 7.30 am to 10 am, and 5.15 pm to 8 pm on weekdays)

Job Responsibilities:

· Able to handle key customer account or manage accident claims operation team.

· Manage daily operational activities to ensure smooth handling of customers.

· Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.

· Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.

· Manages the operation and maintenance of the organization's motor vehicles.

· Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.

· Manages fleet management budgets by negotiation of repair pricing with authorised workshop.

· Develops and implements vehicle and equipment preventative maintenance programs.

· Be the main person to manage all assigned customer feedback/ complaints in relation to vehicle conditions and repairs.

· Manages through subordinate managers and professionals in larger groups of moderate complexity.

· Give input into developing budget.

· Provides input to strategic decisions that affect the functional area of responsibility.

· Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

· Develops and maintains outside vendor and service provider relationships.

Requirements:

· ⁠ Mininum O Level.

· 1 to 2 years relevant work experience (car rental).

· Valid Class 3 License.

· MS Office proficiency.

· Team player, motivated and able to work well under pressure.

· Must be contactable by means of hand phone at any time including weekend and public holidays.

· Ability to handle key customer account.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret that only shortlisted candidates will be notified.

Lau Jie Xi - DT13

Registration Number: R21103272

EA Licence No: 16C8004 (Elitez Pte Ltd)

• Free Shuttle Bus Service (Jurong East MRT)
• Youthful & Dynamic Work Culture Environment
• Career & Growth Development

Roles & Responsibilities

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you.

Join JIJI.SG's operations and customer service team to help us improve and exceed our customers' expectations when they shop with us!

In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Most importantly, future team members must have a strong sense of dedication to our customers' happiness.

Job Description

• Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat.
• Going the extra mile to ensure customers’ needs and expectation are met.
• Actively involved in refining customer experience through customer feedbacks and observing daily operations.
• Proactive and initiative to constantly improve internal processes.

Requirements

• Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry.
• Cheerful and friendly disposition when communicating with customers.
• Strong sense of dedication to our customers’ happiness.
• Process-oriented and good attention for detail.
• Accountable and responsible team-player.
• Able to work independently and also as a team.
• Past experience in either operations or customer service will be a plus.

Summary:

• Mon - Sun 8am to 11pm on rostered arrangement
• 9.5hr / day including 1hr break
• 5 days / week (including public holiday)
• Hybrid arrangement by roster
• First 3 months in office for training
• Location: Marina Square

Job Description:

• Handle web-chat queries and inbound calls.
• Respond to customer emails.
• Update and record customer information in CRM.
• Investigate complex cases or complaints submitted by clients and provide solutions to the cases/complaints.
• Communicate effectively with clients and intermediaries to ensure a satisfactory resolution of the cases/complaints within a reasonable timeline.
• Provide regular reports on case resolutions to internal stakeholders and external clients.
• Review and enhance work processes with internal and external stakeholders to improve customer experience.
• Work with stakeholders to implement the enhanced work processes.

Requirement:

• Candidates with contact center or PSA experience may apply

Interested candidates kindly click the APPLY NOW button.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application. *We regret to inform that only shortlisted candidates would be notified.*

Gao Shan (Jane)

Registration Number: R23118568

EA License No: 06C2859 (MCI Career Services Pte Ltd)

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests.
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery.
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

You have:

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts

Location: Somerset

Working Hours: 8.30am - 5.30pm/ 5 days

• Stock Management: in the store and in the warehouse; movements between stores; centralization of the merchandise
• Responsible for purchase order entry and updates. Keep track of and communicate status of upcoming POs.
• Input designated SKUs for markdown into appropriate merchandising system
• Produce an on-going set of weekly reports (e.g. On Order Report) as well as ad hoc business reports
• Prioritize multiple responsibilities to ensure all deadlines are met, and resolve any issues in a timely manner by partnering with appropriate business partner(s).
• Less broken sizes in the stores (following up the consolidation among the stores also constantly working on clusters per category for each store)
• Liaise between 3PL & store on all deliveries matters

Interested applicants please send your resumes to [email protected]

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

Summary:

• Basic+AWS+Bonus
• 5 days, 830am-530pm
• Company with great career prospect

Job Scope:

• Responsible for overseeing Import/Export Documentation and Processes.
• Managing shipping documentation, including Import, LC, Bill of Lading, and FTA Agreement.
• Offering customer support for shipments, advising on country-specific rules and regulations, providing after-sales support, and following up with clients until the transaction is completed.
• Handling customer inquiries or complaints.
• Ensuring accurate and timely delivery of all necessary information and documentation to clients, agents, sea companies, and forwarders.
• Building and maintaining positive relationships with agents and shipping companies.
• Managing container inventory control, maintenance, and repairs.
• Compiling and comparing rates from various carriers.
• Participating in other company projects and assigned duties.
• Performing other administrative and ad-hoc tasks as needed.

Requirements:
• Candidates with Logistics and Freight Forwarding background are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

Customer Service Executive

5 days 8:45am - 6pm

work on Saturday once in every 3 months (9:30am - 12pm)

$2500 - $3200 (Depends on Experiences)

Jalan Pemimpin (Marymount)

Responsibilities:

• Provide support to sale department

• Co-ordinate between customers and transporters, warehouse etc

• Preparation of documents for Import / Export/Transhipments/D/O release

• Verifying for all costs

• Attend to enquiry on rates, shipment tracking, etc

• Liaise with overseas agents and customers to ensure smooth shipment

Job Requirements:

• Min1-2 years of working experience in the related field is required for this position.

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Responsibilities:

• Handling customer order process.
• Assist with sales team member for issuing sales order, delivery order, invoice and credit note
• Manage the customer enquiries or issue with monitor and reply on email correspondence.
• Able to check all the information of documents like receipts, amounts and records all are tally and correct.
• Able to handle all customer incoming enquiries
• Able to handle daily sales order
• Communicate with other departments to fulfil customer's order
• Handle indoor sales customer
• To perform any other ad-hoc work duties as and when required by Management

Requirements:

• ‘O’ Level and above
• Excellent in communication skills, good personality and convincing power.
• Experience in ERP/NAV system.
• Experience in Food Manufacturing industry is an advantage.

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R23117856

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

If you are looking for an opportunity in Customer Service and Support, Gentle Group Pte. Ltd. has an excellent role for you! The Customer Care and Billing Administrator handles the order-related queries from customer, interfaces and coordinates with plant operations and logistics team to ensure seamless and timely order fulfilment.

In This Role, Your Responsibilities Will Be:

Handle order-related queries from customer, interface and coordinate with plant operations and logistics team to ensure seamless and timely order fulfilment.

Responsible for delivery and logistics processing using excel and other business tools.

Ensure commercial documentations are proper, complete and align with sales recognition policy and organize shipment/delivery/logistics release on timely basis.

Able to work with various functions Order Management, Accounts Receivable, Trade Compliance, Plants Operations teams to ensure timely release of goods through system.

Able to communicate well with all the partners/customers/external parties to ensure smooth execution of according to established guidelines.

Ensure all documents are filed according to Record Retention Policy.

Packing of items and updating inventory

If you are looking for an opportunity in Customer Service and Support, Emerson has an excellent role for you! The Customer Care and Billing Administrator handles the order-related queries from customer, interfaces and coordinates with plant operations and logistics team to ensure seamless and timely order fulfilment.

Print packing list, pack orders, update inventory, print labels.

You will be working with a great team serving the esteemed customers in a buzzing bakery. Bakery Brera is committed to be the leading artisanal bakery providing quality baked products and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for mature individuals to work in professional artisan bakery:

- to serve customers(corporate, walkin, online, events) with pride and care.

- opportunity to work from home for planning and paperworks, replying customer enquiries, invoicing, ordering, supplier management, sourcing, social media, strategic marketing etc.

- opportunity for executive tasks when more experience about company and products, manage staff scheduling, process improvement, product testing etc.

- managing and curating menus for corporates, parties and events with more experience.

- embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.

- to promote the products and presenting value add information (e.g allergy, dietary requirements).

- to deliver service excellence: Provide consultation on products and services to walk-in, online including social media etc and corporate customers.

- to develop and monitor housekeeping and hygiene standards.

- checking stock and replenishment.

- manage order fulfilment and customer satisfaction.

- having good product knowledge on bread and pastries (training provided).

- Manage mobile apps, POS and laptop applications.

- Build relationships with customers.

- inspired individuals and serve with a mission heart.

- looking for long term working relationship to grow with company.

- capable seniors, homemakers are welcome.

- Locals and Singapore PRs only.

- whatsApp/Call Thrina at 98163637 for a quick chat.

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Benefits Summary

• Government Healthcare Sector
• Up $3500 + AWS + Bonuses
• Full Time Company Benefit Entitlements
• Stable Career Opportunity

Job Responsibilities

• To supports and providing with administrative support and collaborates with community service providers, government agencies, and multi-disciplinary hospital and healthcare teams to provide coordination and continuity of patient care across the healthcare continuum.
• To enable early detection of deterioration and faster access to care.
• To assist in supporting patients and their family members in navigating their healthcare journey within the community.

Requirements

• Strong team-player, with natural ability to interact with patients/ residents, healthcare team and community partners of all levels.
• Organised, analytical, able to fit different pieces of the puzzle together.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Chanel Loh Su Fui

Registration Number: R22110419

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

EA License No: 06C2859

• Supporting local sales and Malaysia deliveries (order processing, quotation , delivery arrangement)
• Coordinate with 3PL with orders release and arrange transportation
• Supporting the Singapore and Malaysia sales in liaising with customers, providing timely and accurate execution of customers' needs including sample requests
• Follow on orders and ensure sufficient inventory for customers Inventory management (and disposal of inventory , if required)
• Participation of survey requested by the Department of Statistics
• Provide weekly Sales and inventory reports
• Arrangement for blending and drumming activities
• Update landed costs for all the deliveries/shipments

Requirements

• Chemicals background is preferred
• Excellent communication and interpersonal skills with experience dealing with both internal and external customers
• Ability to work collaboratively within a team environment
• Meticulous in daily job execution
• Effective complaint management skills
• Knowledge of Incoterms
• Knowledge of SAP, PDF edit, MS Excel, Word, Pivot /Vlookup
• Positive attitude with good time management

We are seeking a dynamic IT Support Executive adept at providing technical assistance to both internal teams and external stakeholders.

Responsibilities:

. Level 1 support (remote/onsite), maintenance and resolution of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organization.

· Vendor escalation for desktops/laptop hardware purchases, repairs or software troubleshooting.

· Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.

· Support, review & liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines (ISO 27001, EA, MTCS, etc).

· Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.

· Proactively propose suggestions to improve IT systems and operations.

· Assist to drive digital transformation initiatives in line with strategic objectives of the organization.

· As part of the digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.

· Be willing to learn new technology (M365, Cloud, Biometric devices, etc)

. Actively learn to operate new equipment or software to support company functions.

. Research and test new software to support existing or new operational requirements.

· Liaise with multiple vendors and stakeholders in resolving problems in the rolling out of new applications and ensuring that project delivery is on time.

· Any ad-hoc tasks as assigned by the Management.

Job Requirements:

· Strong technical background in network systems.

· Knowledgeable of best practices in general IT and end user support.

· Self-motivated, proactive, meticulous and adaptable to fast changes.

· Good communication skills and a team player.

· Prioritize tasks effectively and able to work well under pressure.

· Able to explore new ideas and innovation; and, partner with key teams across the organization to deliver effective IT solutions.

· Able to work both as part of a team and independently with minimal supervision, with reasonably good analytical and problem solving skills.

· Resourceful, innovative and able to adapt in a changing environment.

· Able to work with external parties (stakeholders, external parties, vendors and service providers) to deliver results through collaboration, partnerships and services.

· Perform simple repair and faulty parts replacement as necessary.

Qualifications:

· Minimum Diploma or Bachelor Degree in IT discipline, computer engineering or related field.

· Minimum of 2 years of relevant work experience; ideally with project management experience.

Job Summary

This role exists to handle policy processing transaction and deliver quality customer service.

The key result indicators for this role are:

• Provide excellent customer service to policy owner, business partner and public through various means including but not limited to letter, email, audio/video call, in person meeting, etc.
• Perform policy processing transaction independently with zero error and within target turnaround time.
• Report and escalate any daily operations issues and propose feasible solution for management review.

Responsibilities

• Collaborate with business partner and different internal teams to deliver quality customer service.
• Handle enquiry/feedback/complaint from internal and external customers through different means of contact including but not limited to letter, email, audio/video call, in person meeting, etc.
• Process financial and non-financial policy servicing transactions in different administration systems in complying to the process guidelines, target turnaround time and with zero error.
• Ensure a good follow-through of customer’s service request up to its completion.
• Report daily operations issues to team leader with proposed feasible solution.
• Manage the file retention and destruction process.
• Back up other team member to ensure service continuity.
• Comply with internal policies, procedures and the relevant laws and regulations.
• Perform ad-hoc projects or tasks as assigned.

Requirements

• Degree or equivalent
• At least 3 years’ of insurance operations experience in insurance industry.
• Strong desire to learn the ropes in preparation for a career in the insurance sector.
• Understanding of different entity structure, AML guidelines, FATCA and CRS requirements
• Able to work independently and under pressure with minimal supervision
• Customer centric mind set with a desire to provide excellent customer service
• Have good problem-solving skills
• Excellent interpersonal and collaboration skills
• Possess good verbal and written communication skill
• Good team player and accountable
• Have good organization skills and attention to details.
• Proficiency in MS office, Excel, Word, Powerpoint

Interested candidates are invited to submit the application with detailed resume stating educational background, working experience, current and expected salaries and contact number.

Your application will be treated in strict confidence. Only shortlisted candidates will be notified.

Personal data collected will be used for recruitment purposes.

Personal data of unsuccessful applicants may be retained up to two years only.

Job Info:

• Salary: Basic up to $3800 + AWS + VB
• Working Hour: Monday - Friday (9.30am - 6.00pm); Saturday (WFH) - 9.30am - 1.00pm
• Location: Somerset

Job Scope:

• Address customer inquiries and generate quotations as needed
• Organize and coordinate import and export logistics operations
• Communicate with international agents to ensure compliance with shipping regulations and documentation requirements
• Collaborate with warehouse personnel to oversee cargo handling and movement activities such as receipt and delivery
• Manage customs procedures by providing instructions to customs brokers
• Maintain regular communication with vendors, shippers, customers, carriers, and international agents
• Ensure accurate documentation for billing, invoicing, and file closure post-shipment
• Coordinate door-to-door shipments, including transhipments, for both imports and exports
• Collaborate with project managers to plan and execute shipment strategies and address ad-hoc requirements
• Generate airway bills and handle booking arrangements
• Arrange transportation logistics
• Utilize Electronic Data Interchange (EDI) systems for efficient data exchange
• Manage Customer Carrier Notes (CCN) efficiently

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Ian Gan Zhi Shen | EA Personnel No.: R21102913

- 1 year Contract (Non-renewable)

- Mon to Fri. From: 8.30am to 6pm

- Near Outram Park MRT

- Up to $3600 (depend on experience)

Responsibilities & Duties:

• Support the training and development programmes of the Nursing departments.
• Assist with the planning, initiating and implementing of the programmes, and are expected to manage the training courses and monitor the statistics.
• Assist in the coordination and recruitment of the trainees and student nurses.
• Handling patients’ enquiries and other duties as assigned by your supervisor.

Working Hours:

• Mon to Fri, 8.30am to 6pm

Period:

• 1 year Contract (Non-renewable)

Salary:

• Up to $3600 (depend on experience)

Location:

• Near Outram Park MRT

Candidate Requirement:

• Diploma in any discipline with at least 2 years’ administrative experience
• Proficient in Microsoft Office applications
• A team player with strong organisational, analytical and communication skills

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R23114826)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Description:

• Respond to customer inquiries
• Prepare quotations and follow up with customers for their acceptance.
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met.
• Prepare delivery orders, sales invoices and other relevant documents
• Ensure proper record keeping for all job orders.
• Co-ordinate the ordering of materials between different departments
• Co-ordinate the job arrangement with operation department
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers’ requirements/instructions are addressed.
• Build and maintain long term business relationship with customers

Requirements:

• Minimally 2 years of working experience
• Prior customer service or sales coordinator experience will be an advantage
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills

Role and Responsibilities

• Provide assistance, knowledge and user support in all aspects of IT .

• Technical support to Desktop, Local Area Network (LAN\WiFi) and all business applications.

• Install standard business desktop/laptop Images to an agreed standard.

• Configure and install appropriate hardware/software to the user’s desktop in a professional manner and timescale in order to meet business needs.

• Provide basic hardware/software configuration, fault finding and problem resolution.

• Provide video and audio-conferencing system support to end users

• Manage incidents and requests from customers.

Job Requirements

• Have a basic understanding of the desktop and LAN\WiFi\WAN technical domains, involving familiarity with a wide range of environmental components and support tools.

• Good knowledge of computer hardware, Windows and Mac operating systems, and software applications

• Good understanding of mobile/smart devices, Android, and iOS

• Good working knowledge of video conferencing platforms, Zoom, BlueJeans, Skype for Business

• Good working knowledge and experience in managing Office365 and Azure

Do you have a knack for formatting Word documents perfectly? Do you consider yourself to be systematic, efficient & meticulous?

If you love administrative work & are fantastic at supporting different teams, you might just be the team member we're looking for!

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research, data-driven methodologies & have one overarching goal: to make learning fun, shorten learning curves & help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology & examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia & Philippines. We take pride in our open, fast-paced & flat organisational structure where every team member is valued for their skills & competencies, not just their job titles.

[Your Role]

As our Administration Executive, your mission is to take good care of all administrative matters within the academic team, so that our academic faculty can perform at their best.

You’re the behind-the-scenes, selfless magician who is always making things better & more convenient for others, which everyone is thankful for!

Being successful in your role means that you can make things run like clockwork & help more students learn Science & Math easier, better & faster.

Here’s what a typical workday will look like for you:

(1) Participate in the vetting process to ensure that published materials comply with the organisation’s internal guidelines: This is an extremely important task & we need superheroes with eagle eyes to catch bad grammar & inconsistent spacing & fix them!

(2) Assist in the production of lesson materials: While it sounds easy as pie, it takes a lot of skill to produce lesson materials according to our guidelines. We'll be equipping you with the skillsets comparable to veteran printers who have perfected the blend of precision & creativity.

(3) Exercise database hygiene by curating & tidying questions in our database, so they’re always publication-ready: If you are passionate about organising stuff & making sure everything looks neat, this is it!

(4) Assist in the formatting of targeted practices: To accomplish this task well, you need to be able to appreciate & master the art of formatting documents on Microsoft Word. Think: section breaks, headers/footers & line spacings!

[You, Our Ideal Administrative Executive]

We’d love to have a chat with you if you meet the following criteria:

Personality

• Independent, Proactive & Organised: You need to be able to work well under pressure & complete your tasks dutifully with minimal supervision.
• Strong Attention To Detail: You will be working with plenty of illustrations & text. You must be highly meticulous & always have a habit of checking your work before submitting it.
• Humble & Always Strive For Improvements: You are willing to receive & act on feedback to pursue excellence in your work.

Skills

• Strong Command Of The English Language: You should be able to communicate effectively with our team in written & spoken English. In particular, you should be able to pick up grammar mistakes in our work akin to Grammarly.
• Some Interest In Science & Math: You should have some interest & understanding in Science & Math. BUT it doesn’t matter if you do not have a Science or Math-related major! What we value more is the right attitude to pick up the skills needed for this career.
• Good Understanding of Digital Technologies: You need to be well-versed in technology & be resourceful enough to figure out how different tools work.
• Good Proficiency In Microsoft Word
• [Good To Have] Good Proficiency In Adobe Software (Adobe Illustrator & Acrobat): If you have no/limited experience working with these tools, we’ll teach you on the job as long as you are willing to learn!

[How We Take Care Of You]

1. [Biggest Takeaway] Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration (depending on skills & experience)
3. Annual Performance Bonus
4. Medical, Dental & Vision Benefits
5. Productivity & Tech Benefits (Apple Equipment & Peripherals)
6. Up to 16 Days of Paid Vacation Leaves
7. Paid Birthday Leave
8. Paid Marriage Leaves
9. Paid Compassionate Leaves
10. Time-off From Work For Errands
11. Wellness Breaks
12. Fully-stocked Pantry
13. Free Meals on selected school holidays & weekends
14. Fun Company Socials

[Other Important Information]

• This is a full-time position, which requires you to work onsite at our office given the nature of your work.
• Office Location: 10 Jalan Serene, #02-20, Serene Centre, Singapore 258748 (Next to CC19/DT9: Botanic Gardens MRT)
  (NOTE: We are targeting a centre relocation to GR.ID Mall (Near DT21: Bencoolen MRT; CC1/NE6/NS24: Dhoby Ghaut MRT) from July 2024)
• Working Hours: Wed to Fri: 10AM to 7PM (8 hours + 1-hour lunch break)
  Sat & Sun: 8.30AM to 6.30PM (9 hours + 1-hour lunch break)

Our client is a MNC company, one of the leading players in the Environmental sector. Due to business needs, they are now recruiting a Customer Service Executive to be part of their team for ongoing transformation projects. They are located in the West – easily accessible.

Responsibilities:

• Create profiles for the company’s new customers in the internal customer management software, and ensure adherence to the company’s guidelines
• Communicate and work closely with the various teams on the reception of customer orders, and liaise with the various customers accordingly on receipting/forecasting
• Input/Maintain data records using the company’s system for the various customers job orders
• Prepare the various customers’ account summary/statement and manage the invoicing process
• Liaise with both customers and company stakeholders on pricing/transfers
• Handle the various payment preparations with utmost confidentiality
• Address/Resolve the various customer concerns effectively and efficiently
• All other adhoc duties as assigned

Requirements:

• Minimum Diploma in any field of studies
• Minimum 2 years of relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

RecruitPedia Pte Ltd

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

Personality and Competencies/Skills

Meticulous and organised
Able to multi task and able to work under pressure
Team player, able to work independently with minimal supervision
Good communication and interpersonal skills

Duties and Responsibilities

Support and administer network and applications including troubleshooting on any technical issues remotely and/or on-site
Evaluate causes, implications of problems, ascertain glitches and identify possible solution options
Monitor and maintain proper inventory of hardware and software licenses
Support and administer outlets CCTVs, POS system, receipt printers, routers, etc
Compile and prepare reports regularly
Travel to stores for support when needed
Setting up, managing and maintaining IT-related equipment for new workstations or stores
Update and maintain Policy & Procedures for the IT Department
Keep updated with latest technology and security risks
Any other IT adhoc duties that may be assigned from time-to-time

This role will report to the Customer Service Team Leader.

As a Customer Resolution Executive, you will be the go-to person for our offshore Customer Service Officers. You will be involved in assisting the Customer Service Team Leader in managing day-to-day operations of the contact center - provide insights, advice and approvals to technical cases escalated by our customer service officers and take over any complex cases and complaints as a level 2 support staff. This role requires you to have a strong interest in consumer electronic products and keeping up-to-trend with the technologies. Your main goal will be to ensure customer satisfaction and provide a positive experience with our brand.

Job Descriptions:

1. Provide timely, accurate and quality responses to complex cases, complaints and VIP customers via various contact points such as Emails, Live Chats and Phone Line
2. As the 2nd level support, review escalated cases and provide advice to frontline agents
3. Build sustainable relationships and act as the liaison between customer service department and various BUs such as technical team, operations team, etc.
4. Resolve customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution and customer satisfaction
5. Identify emerging issue with products and provide insights to Team Leader early through data collection and an 'eye for details'
6. Audit works submitted by agents to ensure data integrity and accuracy
7. Analyze customer data and feedback to identify trends and opportunities for improvements. Work with Team Leader to design and implement changes

Requirements:

• Minimum Diploma holder
• Competent in written and spoken English. A second local language is a bonus. (Chinese, Malay, Tamil)
• Previous experience working in a contact center (technical support and e-commerce will be an advantage)
• Basic understanding on consumer electronics and smart appliances such as monitors, smart TVs, etc
• Strong interest in consumer electronics and technology
• Think big - make decision based on risk assessment and proper judgement
• Be a self-starter and always seeks to improve yourself - dare to step outside of your comfort zone
• Data driven - you will be required to generate data, structure them and provide insights