Total 3,973 purchasing engineer job vacancies in Customer Service category in Singapore

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.

• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Responsibility:

• Performed on site Wafer Fab Cleanroom machine installation, repairing, servicing and maintenance
• Ensure all jobs are properly coordinated and completed within allocated time frame
• To perform all works in accordance with the specified standards and qualities
• Responsible for providing timely, professional and accurate information to customer’s technical service enquires at all times
• To liaise with principal on unresolved technical problems, and ensure proper record are maintained
• Data collection and compilation on site
• Perform stand-by duty, able to work OT and shift

Requirements:

• Degree/Diploma in Electrical/Mechanical/Mechatronic Engineering.
• Preferably candidates with mechanical engineering background.
• Possess good interpersonal skills and great communication skills.
• Good and positive working behavior.

Job Description:

(a) Minimum one (1) year of EUCD Support, ICT End User Computing or Service Desk Agent experience;

(b) Ability to perform the daily EUCD Support operations with minimum supervision;

(c) Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;

(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems; and

e)Knowledge to support Microsoft Outlook Client, MS-Office O365, Microsoft windows 10, etc)

MUST possess at least one (1) of the following certifications:

(i) Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;

(ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or

(iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

Responsibilities

· Repair and maintenance of IQIP equipment (rental fleet and customer equipment)

· Assist with loading and offloading of equipment

· Operates the overhead cranes and forklift

· After a proper introduction period, onsite trouble shooting may be required

· In due course able to work offshore to operate the equipment

· Hands on, flexible and inventive, willingness to learn and perform ad hoc duties as assigned

Responsibilities

• To provide 24 x 7 support for Data Center running on 12 hours shift
• Assisting the Customer in the verification, isolation and/or provision of a temporary work around for the incident/problem logged.
• Resolving the incident/problem onsite.
• Escalating unsolvable problems and service requests to the System and/or
• Software Engineer and reporting the escalation to the Project Manager.
• Generating the relevant administrative records and reports.
• Introducing and integrating new technologies into existing environments.
• Applying operating system updates, patches, and configuration changes.
• Adding, removing, or updating user account information, resetting passwords, etc.
• Answering technical queries
• Maintaining the configuration of the system.
• To implement Service Request and Change Request
• Contacting OEM/Vendor for technical support

Requirement

• Possess Degree/Diploma in Computer Science/Electronics/IT or equivalent
• Minimum 1 year of relevant working experience in IT infrastructure operation
• Able to perform 12 hours shift working

Interested candidates, please click on “Apply Now”. Alternatively, you may email us detailed resume to [email protected]

Tempserv Pte Ltd

License No : 06C3745

Consultant In-Charge: Daniel Lee / EA Personnel No: R1989151

Our client is a well-established MNC, one of the leading players in the Machinery Manufacturing sector. Due to their current expansion plan, they are looking for a Field Service Engineer to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities:

• Analyze errors and perform repairs to electronics, mechanics, etc
• Collaborate with relevant personnel form Service Center to determine solutions.
• Document all completed service and maintenance work/report.
• Conduct electrical and mechanical installation of equipment and provide commission for installation
• Provide preventive maintenance and advice to customers on servicing equipment and spare parts
• Implement service-updates and data protections.
• All other ad-hoc duties as assigned.

Requirements:

• Minimum Diploma or Degree in Mechanical/Mechatronic/Electrical Engineering or other relevant field studies
• Minimum 3 years’ relevant working experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic

infrastructure, and network connectivity issues.

• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

*General Description*

• Provide first level technical support to end-users for desktop and laptop hardware, software basic infrastructure, and network issues.
• Diagnose and resolve desktops, laptops, printers, peripherals, basic infrastructure, and network connectivity issues.
• Install, configure, and maintain desktop operating systems, applications, and network drivers.
• Perform preventive maintenance, upgrades, and software installations on desktops, laptops, and network devices.
• Follow ITIL processes for incident, problem, and change management.
• Assist with basic infrastructure and network troubleshooting, escalating complex issues to the appropriate teams.
• Maintain accurate and up-to-date records of all desktop, infrastructure, and networkrelated activities.
• Ensure compliance with IT policies and procedures.
• Assist with the management of the asset inventory for desktops, laptops, and network devices.
• Provide training and support to end-users on the use of desktops, laptops, and basic network connectivity.
• Any other task assigned by reporting manager or team lead.

*Work Experience Requirements*

• 3 years of experience in desktop support, maintenance, and basic infrastructure/network troubleshooting.
• Basic understanding of infrastructure and network concepts, including TCP/IP, DNS, DHCP, and network protocols.
• Strong technical knowledge of desktop operating systems, applications, and hardware.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Flexibility to work outside of normal business hour

*To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Role & Responsibilities:

• To perform monthly maintenance & servicing of Fire Protection System
• Perform equipment installation and attend to equipment breakdown / troubleshooting at customers’ site
• Perform preventive maintenance and repair
• Supervise and manage site work, so-ordinate / meeting with project team
• Prepare maintenance report, breakdown report and other reports as required
• Handle Fire Alarm System (FAS) schedule service and maintenance activities for various facilities

Job Requirements:

• Diploma / Degree in Engineering / Construction or equivalent
• M & E Experience preferred
• At least 2 years of working experience
• Experience in the Construction industry
• Proficient in MS Office and Auto-CAD
• Excellent Communication, Leadership, Interpersonal and Problem-solving
• Ability to multitask, stay organized, work under pressure and manage deadlines
• Ability to work effectively in cross-functional and collaborative teams

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

The job:

Responsible for:

• Commissioning, troubleshooting & on-site training on freight container handling equipment.
• Arrangement for warranty and non-warranty works on site.
• Compiling safety risk assessments and ensuring safe work methods are used.

Requirements:

• A recognized Diploma in Engineering with 8 to 12 years’ experience in working with heavy industrial machinery, preferably port handling equipment.
• Good knowledge and experience with finetuning & debugging PLC programs and troubleshooting on electrical & hydraulic systems.
• Good oral and written communication skills in English and Mandarin (to communicate with our China plant).
• Possess class 3 driving license.

The position is based in Singapore, overseas travel to ports in Asia & Middle East will be required.

Our client is a Global MNC, one of the leading players in the Medical Devices sector. Due to business needs, they are now recruiting an IT Support Engineer (Navision System) to be part of their team for ongoing transformation projects. They are located in the East – easily accessible.

Responsibilities Desktop Support Engineer (Navision System):

• Provide support and maintenance for the ERP system.
• Perform programming for e-commerce platforms and participate in website design and development projects.
• Design and develop websites according to specified requirements.
• Troubleshooting and provide training to end user.
• Offer support for implementing new EDI solutions and applications, including developing and maintaining EDI integrations using XML.
• All other ad-hoc duties as assigned

Requirements:

• Minimum Diploma in Computer Science, Information Technology or other relevant field of studies
• Minimum 2 years of relevant working experience in ERP System Implementation and Maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Reg. No. R22108850 (Chan Mun Mun)

• Minimum one (1) year of EUCD Support, ICT End User Computing or Service Desk Agent experience
• Ability to perform the daily EUCD Support operations with minimum supervision
• Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices
• Possess knowledge in IT networking and LAN to troubleshoot computer problems
• Knowledge to support Microsoft Outlook Client, MS-Office O365, Microsoft windows 10, etc
• MUST possess at least one (1) of the following certifications

1. Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent
2. Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent
3. CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent

• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing and other planned requests on the end user devices as per the Operational Service Manual (OSM)
• Deal with incoming incidents and end to end management of EUC Tech Support.
• Troubleshooting and resolving IT related incidents
• Communicate with business the status of the IT related incidents
• Procurement of end user devices & accessories
• IT Audit & Hardware asset management
• Disposal of end user devices as per Schroders’ policy
• Business Continuity Process (BCP) & Disaster Recovery Support
• Work closely with Information Security to ensure continued high levels of Security are maintained
• Be aware of regional and global regulations, keeping Schroders true to their compliance requirements
• Ensure customer satisfaction.
• iPad, iPhone, Android – basic troubleshooting,

• At least 3 years of Desktop Support Experience.
• Knowledge in Call Management, Ticket Management and Escalation Management.
• Knowledge/provisioning /profile administration on Active Directory, MS Teams/ Skypes
• Mobile Iron /Intune configurations, troubleshooting/ installation, configuration, upgrade, removal.
• User profiles administration, provisioning.
• Proficient in IT Services Management experience. Strong customer service focus.
• Basic / 1st Level troubleshooting:

Desktop Support Engineering, IT Support

Responsibilities:

• Offer client services to contract customers.
• Maximize service sales and customer satisfaction.
• Provide the Executive and Field Service frequent feedback to raise efficiency of Service Operations.
• Guarantee that the profit margin, service sales objective, and payment collection are achieved.
• Strengthen partnerships with both contractual and non-contractual clients.
• Guarantee service sales forecasts and work pricing are accurate.
• Pursuit quotations to yield high success rate
• Uplift and encourage department employees.
• Promote leads for service sales

Requirements:

• Degree or Diploma in Electrical or Mechanical or an equivalent qualification
• At least 2 years of technical experience of HVAC systems, Chiller Plants, Airside, and Building Services.
• Has a good record of Customer Support

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

The service engineer will be reporting to the Project manager and Workshop Manager and will be working for the maintenance, installation, commissioning of the Life-Saving appliances installed on board our customer’s vessels and workshop.
This is a hands-on role requiring the service engineer to work on board vessels and within the company' workshop located in Tuas.
The candidate will join a young and dynamic team.

Duties and responsibilities:

Periodical inspections of Life-Saving Appliances (LSA), such as winches, davits, lifeboats, and release hooks.

• Prepare detailed technical service reports with the computer.
• Maintenance, overhaul and testing of hydraulic parts such as hydraulic cylinders, stored power oil accumulators at company workshop or on board vessels.
• Ensure company workshop is well kept, tools and equipment are clean and easily available to use.
• Create maintain installation data, service information, and repair log in the database.

The successful profile:

• Minimum previous technical experience in repairs, inspection, maintenance, and commissioning work in maritime industry.
• Experience working on LSA equipment (winch, hooks, and davits) is required.
• Ability to solve challenging problems in stressful and time constrained situations.
• Available to travel overseas on board our customer’s vessel.

Job Requirements:

· Diploma/Degree in Information Technology or equivalent

· Must have minimum 3-5 years of working experience in windows system administration (Active Directory/Exchange/MS Office 365/Azure AD)

· Must have experience in IT Hardware and software installation

· Experience in handling ServiceDesk requests.

· Good to have experience in healthcare domain

· Excellent written and verbal communications skills

General information

As a Service Engineer, you will be responsible for executing Service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines.

Reporting to Service Manager, you will be delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB.

Health and Safety

• Apply safety rules and safe practices as well as environmental responsibilities
• Report unsafe practices and incidents

Service Delivery

• Execute after sales business activity preventive & condition based maintenance, trouble-shooting, repairs and commissioning.
• Actively coordinate with operation supervisors for optimal service potentials from regular customer interactions.
• Proactively involve in self learning and practical exposure for continuous competence and productivity improvement.
• Maintain high level of personal leadership on safety and quality on work performed as well as documentations.
• Reports early any technical/contract/quality/program/cost issues to management, along with recommendations for resolution.

Additional Requirement

• Understand customer needs & manage customer relationships
• Co-operate actively with other ABB units to achieve common targets
• Support sales team

Leadership

• Provide leadership and coordination for the service team
• Create and develop good team spirit

Continuous improvement

• Proactively identify area of improvement eg. Self-technical knowledge, job safety and etc
• Participate in discussion, meeting, training and e-learning

Your background

• Diploma, ITC or equivalent in Electrical/Electronics engineering with at least 3 years hands on repair and service experience on electrical equipment.
• Experience on LV & MV VFD will be an advantage
• Strong electrical or electronics engineering fundamental knowledge. Knowledge on theory, structure, application, testing methodology and component fault diagnosis/analysis will be added advantage.
• Strong self-discipline with initiative and learning spirit with positive attitude, team work and responsibility.

Assistant Service Engineer / Service Engineer

• Salary: $2000- $3500
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Responsibilities:

• Offer technical assistance to clients through phone, email, and chat channels to resolve issues related to our digital solutions.
• Identify and troubleshoot software, hardware, and network problems, collaborating with the development team for resolution.
• Monitor application-related alerts and provide proactive services.
• Escalate complex issues to senior support staff or developers and ensure timely follow-up on resolutions.
• Plan and implement strategies and configuration changes to ensure optimal quality assurance for all applications.
• Create and update technical documentation and knowledge base articles.
• Participate in testing new digital solutions and features.
• Provide training and support to clients for effective use of our digital solutions.
• Collaborate with cross-functional teams to enhance digital solutions and ensure a positive customer experience.

Requirements:

• Possess a Bachelor’s degree or Diploma in Computer Science, Information Technology, Electronics, or a related field.
• Previous experience in technical support, preferably in a software or SaaS company.
• Knowledge of programming languages and Linux Operating System is advantageous.
• Strong understanding of web-based applications, mobile applications, and APIs.
• Familiarity with software development processes and methodologies.
• Knowledge of networking concepts and ability to troubleshoot networking issues.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexibility to work varying hours to support clients in different time zones.
• Willingness to attend onboard vessels/sites.

Industry: Manufacturing

Located at Ubi

Japanese MNC

Have AWS + Bonus + Yearly increment

Mon to Fri 8.30am to 5pm

Basic $2400-$2800+fix allowances $500 or $1200 (own car)

Training provided

Job Description

• To support, troubleshoot and maintain automation machine in Field / Site.
• To setup and debug automation machine in factory.
• To support commissioning and decommissioning on automation machine.
• To provide training to customer for automation machine at site.
• To assemble Mechanical modules, reference from CAD model.
• To troubleshoot errors in design on First Article machine.

Requirements

• Diploma in any Engineering
• No experience / fresh entry welcome to apply

Applications:

Please submit a copy of your updated CV in MS Word format stating to [email protected]:

• Current Salary
• Expected Salary
• Date of Available and Reason for Leaving

All applicant will treated private and confidential

Emily Fong

Senior Talent Specialist

Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443

EA Personnel Reg No.: R1768368

Summary / Purpose of Position:

Provide technical support across the company.

Essential Duties & Responsibilities for this Position

· Setup, configure, maintain, and troubleshoot third party software packages to support trading and development.

· Setup and configuration of desktops, laptops, printers, phone systems, and cameras.

· Maintain existing office infrastructure and design, plan, and implement improvements based on evolving needs on the business.

· Select and liaise with vendors for various office related projects.

· Update and maintain hardware and software inventory.

· Able to provide support off hours or perform ad hoc duties as required

Qualifications, Skills and Knowledge Required

· Diploma in an IT related field.

· Minimum of 3 years’ experience as an IT support specialist.

· Ability to provide technical support and resolve queries in a timely manner.

· Strong network troubleshooting and tech support skills.

· Clear communication skills in English.

SUMMARY

The Logistics & Automation Department's Service Engineer will be primarily responsible for installing, maintaining, and troubleshooting our warehouse automation equipment and is expected to work at customer sites regularly. The Service Engineer must handle equipment involving mechanical parts, motors, PLC programming, and electrical wiring in control boxes.

ROLES AND RESPONSIBILITIES

1. Install, repair, maintain, and troubleshoot our automated warehouse systems.
2. Communicate and resolve equipment problems while working with other team members
3. Prepare service and maintenance reports after the task is completed.
4. Liaise with customers to arrange jobs and update customers on work progress.
5. Attend to customer inquiries, prepare quotations, and arrange deliveries of replacement parts.

REQUIREMENTS

1. Minimum requirement of an ITE Diploma in an engineering-related discipline.
2. Physically fit and comfortable working at heights.
3. Training will be provided. No prior experience is required.
4. Basic knowledge of Automated Storage and Retrieval Systems (ASRS) is an advantage.

PREFERRED SKILLS

1. Possesses good communication skills and teamwork.
2. Can be relied upon to complete tasks without constant supervision.
3. Able to manage duties and work under stress during busy periods.
4. Ability to diagnose technical problems arising from mechanical equipment.