Total 30 qa engineer job vacancies in Customer Service category in d03 queenstown tiong bahru

Key Responsibilities

• Install new systems, machinery, or equipment at client sites, ensuring all components are set up according to manufacturer specifications and safety standards.
• Perform on-site commissioning to ensure systems are operating correctly, testing functionality, and providing training to customers on proper usage.
• Perform routine and preventive maintenance on equipment, systems, and machinery to extend operational life and reduce downtime.
• Diagnose and troubleshoot complex mechanical and electrical failures to identify the root cause and provide effective solutions.
• Repair and replace faulty components, parts, and equipment to ensure systems are restored to peak performance.
• Provide on-site or remote technical support to customers experiencing issues with their equipment, offering clear instructions and guidance.
• Document all service-related activities, including diagnostics, repairs, and parts used, into the company's service management system.
• Escalate unresolved issues to senior engineers or technical experts for more in-depth investigation.
• Act as a key liaison between the customer and the company, ensuring customer satisfaction through timely, high-quality service.
• Develop and maintain strong customer relationships to foster long-term partnerships and ensure repeat business.
• Monitor inventory levels of parts, tools, and consumables required for service jobs, ensuring timely reordering and availability.
• Ensure the proper handling and storage of tools and equipment to maintain their integrity and readiness for future tasks.
• Create detailed service reports documenting the service work performed, including diagnostics, repairs, parts replaced, and any customer feedback or recommendations.
• Ensure all work complies with safety, legal, and regulatory requirements, as well as company standards.

Pre-Requisites (Qualifications & Experience)

• Candidate must possess at least a Diploma or Degree in Biomedical or Electronics & Computer Engineering
• Knowledge in Information Technology and/or a wide range of medical product
• 2 – 3 years of field experience in the medical industry would be an advantage
• Able to travel as and when required
• Able to perform shift and standby duties
• Good organizational and problem solving skills
• Good interpersonal and communication skills
• Meticulous and detailed-orientated
• Self-started and able to multitask
• Critical thinker
• Willing to learn clinical knowledge
• Proficient in MS Office Application (Word, Power Point, Excel)
• Good Technical Knowledge

RESPONSIBILITIES

• Provide comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for scientific and/or biopharmaceutical equipment;
• Provide technical consultation to customers; with a focus on the refrigeration system;
• Respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline;
• Prepare service reports.

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Minimum 3 years of relevant technical work experience in service/ maintenance;
• Ideally process experience in similar industry (scientific/biopharmaceutical);
• Understanding of refrigeration system as focus;
• Excellent communication and interpersonal skills;
• Able to work independently and a team player;
• Self-motivated, results-oriented individual with good business acumen;
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Excellent technical exposure in the scientific/biopharmaceutical industry
• Fixed Monthly Transport Allowance

Job Responsibilities

• Assist in Setup of new PCs and Installation of Standard Office Application
• Troubleshooting of Problems Encountered by End Users
• Provides level 1 support for IT needs.
• Provide front line support for key field service activities in line with customers’ requirements.
• Update service record into database promptly and accurately.
• Perform Asset Tagging
• Perform rework on products and deployment when required.
• Assist in answering to customer enquiry and feedback
• To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
• To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Any ad-hoc duties as assigned.

Job Requirements:-

• Minimum qualification: Nitec in Infocomm or similar
• Able to Work Independently, Self-motivated and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
• Possess Analytical and Problem Solving Abilities
• Written and spoken Language Proficiency in English is essential
• Effective communication skills

RESPONSIBILITIES

• Provide comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for laboratory/ hospital infrastructures or research/ analytical equipment in the medical imaging industry;
• Provide technical consultation to customers with a focus on the refrigeration system;
• Respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline;
• Prepare service reports.

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Minimum 3 years of relevant technical work experience in service/ maintenance;
• Ideally process experience in similar industry (scientific/biopharmaceutical);
• Understanding of refrigeration system as focus;
• Excellent communication and interpersonal skills;
• Able to work independently and a team player;
• Self-motivated, results-oriented individual with good business acumen;
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Excellent technical exposure in the scientific/biopharmaceutical industry
• Fixed Monthly Transport Allowance

Job descriptions:

- Support the sales team with the product demonstration during presentation and workshop.

- Communicate with customer remote and on-site to deliver technical support.

- Responsible with delivery, installation, testing and commissioning of the devices and product service testing reports.

- Other related duties as assigned by the Supervisor.

Job requirements:

- Possess Diploma or Bachelor Degree in Biomedical Engineering or any related engineering fields

- Competent in computer skills is

- Able to work in a fast-paced environment and cope with company expansion plans

- Minimum 1 – 2 years of working experience in healthcare industry preferred but not compulsory.

- Fresh poly graduates are welcome to apply as training will be provided.

- Mid-career conversion personnel are also welcome to apply.

Job Description

1. Be responsible for on-site service of marine equipment such as ballast water management system, desulfurization and denitrification system, and dual fuel gas supply system.

2. Assist in customer relationship maintenance and market development work.

3. Assist in receiving and dispatching spare parts, as well as managing warehouse and office.

Requirements

Requirements include but not be limited to the following points: Applicants need to be proficient in software and related skills.

Skills Requirement:

1、 Familiar with electrical and automation related knowledge, with experience in PLC utilize（Mitsubishi/Omron）.

2、 Possess basic knowledge in the marine industry and ship equipment.

3、 Adapt to a work environment without fixed schedule（occasionally）.

Proficient in English speaking and writing.

Pluses

- Have experiences in maintenance work, such as BWTS or other marine electrical equipment.

- Ability to communicate in bilingual.

- Passionate in communication.

Responsibilities:

• Provide excellent customer service
• Provide IT technical onsite support for end user services problems which includes identification, diagnosis, rectification, and escalation.
• Support on desktops, notebooks, printers, scanners, hardware components.
• Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
• Installation of Apple IPad software’s and deployment.
• Generate reports and submission of daily/weekly updates.
• Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
• Printer Maintenance.
• Take on and resolve complex calls or tasks the other engineers could not resolve.
• Responsible for learning and working independently.
• Responsible for providing excellent support and timely service.

RESPONSIBILITIES

• Lead a small team of Service Engineers in the provisioin of comprehensive range of technical after-sales service support, installation, commissioning and repair plus preventive maintenance plans for laboratory/ hospital infrastructures or research/ analytical equipment in the medical imaging industry;
• Provide technical consultation to customers;
• Respond to customers’ requests by troubleshooting problems and taking corrective actions within targeted timeline;
• Prepare service reports.

REQUIREMENTS

• Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Minimum 6 years of relevant technical work experience in service/ maintenance;
• Possess people management and technical experience in similar industry;
• Excellent communication and interpersonal skills
• Charismatic leader with ability to work independently and as a team player;
• Self-motivated, results-oriented individual with good business acumen;
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Excellent technical exposure in the scientific and medical industry
• Fixed Transport Allowance

Responsibilities:

• To carry out installation, repair and preventive maintenance of customers Additive Manufacturing Solutions
• To provide timely and active customer service
• To record and submit all service data and reports and when required
• Problem analysis/diagnosis of users technical problems
• To record and submit all service data and reports and when required
• Problem analysis/diagnosis of users technical problems
• Able to learn 3D software
• Attend to the technical sale enquiries & quotations.
• To assist in testing out of 3D Materials and maintaince of Demo Centre 3D Printers

Job Descriptions:

• To provide after sales service including installation, troubleshooting and maintenance of various A/V equipment
• To provide technical consultancy and support to customers
• To conduct basic user functionality training on the equipment at customer’s site as and when necessary
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To develop and maintain excellent relationships with customers
• To prepare service reports
• Any other jobs as assigned by supervisor

Job Requirements:

• Possess Diploma in Electrical/Electronic Engineering
• Preferably a few years of relevant experiences in electronics industry. However, Entry level applicants may apply
• Prepared to work overtime and willing to travel overseas when needed
• Positive attitude with strong motivation to learn
• Fairly good spoken and written English
• Preferably with Class 3 Driving Licenses

Responsibilities

· Provide technical support and troubleshooting for end users on Microsoft 365 applications and services.

· Perform user account management and prepare laptop or desktop for new staffs.

· Manage and maintain end user computing devices, including desktops, laptops, and mobile devices.

· Adhere to Cyber Security Compliance

· manage and maintain and reporting for software/hardware purchases, licenses, IT inventory, service contracts, installation, and maintenance

· Liaise with vendors for purchasing of IT equipment and software licenses.

· Monitor and maintain the network infrastructure to ensure optimal performance and security including Voice Over IP (VoIP), Network Firewall, Network Switches and etc.

· Explore on new technology and solution which include system, network, security, voice, backup, disaster recovery and etc to improve solution design and delivery

· Collaborate with internal and external stakeholder implement IT projects and initiatives.

· Document IT processes, procedures, and configurations.

· Stay up-to-date with the latest technologies and best practices in IT support.

· Performs any other assigned duties as required by the organization, including within the IT department and broader company.

Requirements

· Degree/Diploma in Computer Science/Information Technology or equivalent

· Minimum 2 years of experience in the related field

· Ability to support PCs/Printers/Projectors/IT Peripherals Setup and Maintenance

· Experience with IT asset management and onboarding processes

· Good knowledge of Microsoft 365 cloud technology (SharePoint, One Drive, Azure AD) and Server, Network & IP Telephony technologies (TCP/IP, SIP, WIFI, LAN, WAN, DHCP, DNS)

· Basic understanding of cyber-security

· Good communication skills, teamwork ability, risk identification, problem solving, customer service orientation and a commitment to quality

At Transmedic, a company of EBOS Med Tech, we believe healthcare professionals and patients should have access to world-leading medical devices, whilst ensuring long-term economic sustainability within the healthcare system. As a leading independent distributor of medical technology, we bring innovative medical solutions to healthcare professionals by partnering with world leading companies who share our vision for innovation.

Job Responsibilities

• Responsible for product and spare parts installation, repair and maintenance of faulty system;
• Provide technical support in the commissioning, operation, maintenance and de-commissioning of medical equipment;
• Provide on-site service support;
• Monitor the Preventive Maintenance program to ensure minimal disruption to operations and to ensure that medical equipment is safe for use at all the times
• Provide technical advice and consultation to customer on product related enquiry
• Respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline;
• Attending to daily service requests, breakdowns and provide service support;
• Attend all emergency calls during office or non-office hours, including weekend and Public Holidays;
• Develop strong customer relationships, negotiating and closing contracts and developing the technical services business;
• Any other duties as assigned by the Reporting Manager.

Pre-Requisites (Qualifications & Experience)

• Diploma in Electrical, Electronics & Computer Engineering
• Strong background and understanding in electronics, electromechanical and computer networking.
• Knowledge in Information Technology and/or a wide range of medical product
• 1-2 years working experience in technical field service
• Must be able to travel locally and overseas
• Must be able to work at odd hours and weekends
• Excellent teamwork
• Good interpersonal and communication skills
• Meticulous and detailed-orientated
• ⁠Highly motivated and result orientated
• A self-starter who works independently with minimum supervision
• Critical thinker
• Analytical and able to trouble shoot complex issues

About our client: Our client is an EPC contractor in the Offshore Oil & Gas industry.

About the role:

• Provide technical support for JD Edwards EnterpriseOne applications, troubleshooting issues and ensuring system availability and performance.
• Collaborate with cross-functional teams to analyze, configure, and implement system enhancements and upgrades.
• Conduct regular system maintenance, including patching, updates, and monitoring system health.
• Offer end-user training and create documentation to facilitate efficient use of JDE applications.
• Respond promptly to user queries, identifying root causes and implementing solutions in a timely manner.
• Participate in the development and execution of test plans for system changes and enhancements.
• Maintain compliance with security standards, ensuring data integrity and confidentiality within the JDE environment.
• Proactively identify opportunities to streamline processes and optimize system performance.

About you:

• BSc Computer science or similar
• At least 3 years of working experience in providing applications/system support for JD Edwards.

Other information:

• Work location: West (company transport is provided in selected MRT stations)
• Working days: 5 days

*Please note that only shortlisted candidates will be contacted. *

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Vikneswaaree Subramaniam

EA Personnel Reg. No.: R24124033

Key Responsibilities

• Technical Support
• Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
• Provide L2 technical support and advice to users on systems-related issues or queries.
• Perform systems administration/maintenance and works toward continuous optimization of systems performance.
• Standby with on-call availability with varied shifts including nights, weekends and holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
• Cross group collaboration
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

• Diploma/Degree or equivalent
• Min. 5-7 years of experience preferred.
• Technical knowledge with infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
• Solid Experience with OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.
• Solid Experience with Virtual Machines – VMware, Hyper-V
• Experience with Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.
• Experience with network architecture and security, routers, switches, provisioning, firewalls, and security
• Possesses problem solving skills and able to prioritize and manage multiple tasks.
• Demonstrated verbal, written communication and interpersonal skills with stakeholders.

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• ITE/Higher NITEC/Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Experience in Diagnostic Imaging and IT will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

RESPONSIBILITIES

• Provide after-sales service support, installation, commissioning and repair of laboratory/ research/ analytical equipments
• Provide technical consultation to customers
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To prepare service reports

REQUIREMENTS

• Diploma/Degree in Electronics, Electrical, Mechanical Engineering or equivalent
• Able to work independently and a team player
• Excellent communication and interpersonal skills
• Ability to work under pressure and strong problem-solving skills
• Self-motivated, results-oriented individual with good business acumen
• Minimum 2 years of related work experience in service / maintenance
• Understanding of refrigeration system & robotic liquid handling equipment will be an advantage
• Valid Class 3 driving license and personal vehicle will be an added advantage

BENEFITS

• Attractive remuneration package
• Career development opportunities
• Five-day work week
• Medical benefits

Join our team at Quest Asia Technologies, a subsidiary of AJJ Healthcare focusing on the distribution of premium ultrasound technology. We are at the forefront of healthcare innovation, and a dynamic force in the Singapore's medical technology industry. Our collaboration with a world-renowned brand exemplifies our commitment to excellence and cutting-edge solutions. We are a company where passion for improving healthcare meets the thrill of technological advancement. If you're looking to make a real impact in the medical field with a team of dedicated professionals, Quest Asia Technologies is your destination.

Job Scope:

Organizing visits for service, installation, repair, troubleshooting, and relocation.

• Commissioning and installing new equipment at customer locations.
• Dismantling and setting up equipment for demonstrations.
• Providing training to users for equipment familiarity.

Customer Interaction:

• Responding to service inquiries.
• Participating in user meetings.
• Committing to customer satisfaction and fostering a service-oriented team culture.

Service Administration:

• Preparing service quotations, contracts, reports, and invoices.
• Managing the procurement and distribution of spare parts from suppliers.
• Coordinating the delivery and collection of equipment for in-house repairs and new installations.
• Addressing outstanding debts with proactive measures.
• Returning faulty parts to vendors for analysis and testing.
• Supplying technical information and quality reports to the Principal.

Requirement

• Freshgraduate with relevant backgroud is welcome to Apply!
• Min. Diploma in engineering.
• Prior experience with diagnostics imaging devices would be an advantage
• Independent and strong team player
• Training will be provided plus opportunity for factory training with certifications

Senior Field Service Engineer

• Provide on-site technical support to resolve customer issues promptly.
• Lead troubleshooting and solution development for both end-users and internal support teams.
• Manage pre-sales, installation, and post-sales support for the company's products.
• Collaborate with Sales and Project teams to deliver solutions and ensure customer satisfaction.
• Travel extensively (up to 75%) for on-site support and project work.

Minimum Qualifications:

• Degree/Diploma in Mechanical Engineering or equivalent experience.
• 3-5 years of experience as a Senior Technical Support Engineer.
• Expertise in troubleshooting, diagnosing, and solving Dosing Pumps related problems.
• Excellent customer service, communication, and time management skills.
• Ability to work independently, prioritize tasks, and thrive in a fast-paced environment.

JOB DESCRIPTION

1. Provide technical support, troubleshooting and repair of car park equipment.
2. Diagnose and troubleshoot electronic boards, CCTV, network issues.
3. Perform preventive maintenance, replacement of parts at car park sites.
4. Termination of different types of electrical, communication cables.
5. Install, test and commission car park systems.
6. Documentation of service, maintenance and testing records.
7. Provide end-user training.
8. Any other tasks as assigned by superior.

JOB REQUIREMENT

1. ITE / Diploma / Degree in Electrical/Electronic or equivalent.
2. Class 3 driving license.
3. Background in car park system, CCTV, alarm system, access control system is a plus.
4. Minimum 3 years of working experience in networking, servicing and maintenance of car park systems.
5. Candidate with more years of experience will be considered for senior position.
6. Possess analytical, problem-solving with strong end to end troubleshooting skills and good inter-personal communication.
7. Good planning and time management skills to achieve job efficiency.
8. Mature, pro-active working attitude and team player.
9. Able to work independently with minimal supervision at different locations.
10. Able to work two rotating shifts and weekends.

Key Responsibilities

· Technical Support

o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.

o Provide L2 technical support and advice to users on systems-related issues or queries.

o Perform systems administration/maintenance and works toward continuous optimization of systems performance.

o Standby with on-call availability with varied shifts including nights, weekends and holidays.

o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

· Cross group collaboration

o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

· Diploma/Degree or equivalent

· Min. 2-3 years of experience preferred.

· Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers

· Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.

· Knowledge of Virtual Machines – VMware, Hyper-V

· Knowledge of Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.

· Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security

· Possess problem solving skills and able to prioritise and manage multiple tasks.

· Demonstrated verbal, written communication and interpersonal skills with stakeholders.

Job Description

• Conduct installation and commissioning of security systems and solutions
• Carry out preventive maintenance and corrective maintenance of security systems to ensure optimal performance.
• Investigate and respond to system faults and violations.
• Troubleshooting including hardware, software, firmware and system upgrades.
• Manage day-to-day client interactions and expectations for optimal results.
• Ensure timely service delivery and completion of scope of works at clients’ premises/project sites.
• Ensure that works carried out are in compliance with the Workplace Safety and Health Act.

Requirements

• Diploma in Engineering/Higher Nitec/Nitec in Security Systems or Electrical Engineering
• 2-3 years of related experience
• Previous experience in security systems industry is advantageous
• Possess a service and problem-solving mindset
• Pro-active and able to multi-task
• Able to work under pressure and meet tight timelines
• Dependable and a team player
• Rotation on standby 24x7
• Candidates with more years of relevant experience and skillset may be considered for a senior position.

Suitable candidates can look forward to a competitive remuneration package including basic salary, allowances, mobile, standby incentives and benefits such as medical reimbursements, employee insurance and training sponsorships.

Job Descriptions

• To provide after sales service including installation, troubleshooting and maintenance of various A/V equipment
• To provide technical consultancy and support to customers
• To conduct basic user functionality training on the equipment at customer’s site as and when necessary
• To respond to customers’ requests by troubleshooting problems and take corrective actions within targeted timeline
• To develop and maintain excellent relationships with customers
• To prepare service reports
• Any other jobs as assigned by supervisor

Job Requirement

• Possess Diploma / Degree in Electrical/Electronic Engineering
• Preferably a few years of relevant experiences in electronics industry. However, Entry level applicants may apply
• Prepared to work overtime and willing to travel overseas when needed
• Positive attitude with strong motivation to learn
• Fairly good spoken and written English
• Preferably with Class 3 Driving Licenses

We are a dynamic group of companies headquartered in Singapore with diversified business activities spanning across the Asia Pacific region. Our businesses are grouped into 3 business divisions and we have gained a reputation in the industries of polyurethane metering machines & equipment, industrial automation products and solutions, safety footwear and chemical transfer pumps.

Rim Polymers Industries Pte Ltd has more than 30 years’ experience in the polyurethane Industry is renowned for supplying high quality smart Industry 4.0 able PU machines, plants and reliable services. Our network in the Asia-Pacific region has positioned Rim Polymers as one of the leading manufacturers of Polyurethane machines and plants for automotive, refrigerator & freezer, solar water heaters, wind energy, marine flotation, insulation for LNG tank, panel, pipe insulation and other applications. We are rapidly transforming our machines to be Industrial 4.0 enabled for greater operational efficiency.

Key Responsibilities:

• Installation, commissioning, servicing and troubleshooting of PU foam dispensing machines including mould carrier, panel press and other conveyor system.
• Liaise and work closely with customers and suppliers to ensure best solutions are identified and problems are solved with minimum supervision.
• Liaise with head office for information and status of the ongoing projects.
• Sourcing for new suppliers/ contractors required for ongoing projects.
• Coordinate and ensure smooth start up, work closely with the customer and to get acceptance signature.
• Provide feedback to engineering and service dept to reduce parts replacement, shorten the installation time and meeting customer satisfaction.
• Conduct user training for end-customers.

Requirements:

• Diploma in Electrical or Mechatronic Engineering.
• Able to read and understand electrical / hydraulic / pneumatics schematics drawings.
• Knowledge and experience in PLC programming an added advantage.
• Good time management and communication skills.
• Customer relationship management skills.
• Strong analytical and troubleshooting skills.
• Frequent overseas travel is required.
• Able to communicate in Mandarin to support customers in China and to work with associates based in China.

JOB DESCRIPTION

1. Provide technical support, troubleshooting and repair of car park equipment.
2. Diagnose and troubleshoot electronic boards, CCTV, network issues.
3. Perform preventive maintenance, replacement of parts at car park sites.
4. Termination of different types of electrical, communication cables.
5. Install, test and commission car park systems.
6. Documentation of service, maintenance and testing records.
7. Provide end-user training.
8. Any other tasks as assigned by superior.

JOB REQUIREMENT

1. ITE / Diploma / Degree in Electrical/Electronic or equivalent.
2. Class 3 driving license.
3. Background in car park system, CCTV, alarm system, access control system is a plus.
4. Minimum 3 years of working experience in networking, servicing and maintenance of car park systems.
5. Candidate with more years of experience will be considered for senior position.
6. Possess analytical, problem-solving with strong end to end troubleshooting skills and good inter-personal communication.
7. Good planning and time management skills to achieve job efficiency.
8. Mature, pro-active working attitude and team player.
9. Able to work independently with minimal supervision at different locations.
10. Able to work two rotating shifts and weekends.

Main duties:

• Provides technical support for sales staff, including installation, commissioning, testing and maintenance of all products handled by the respective divisions in the region.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently