Total 18 research assistant job vacancies in Customer Service category in ntu novena campus singapore

Job Highlights

• Central, above Novena MRT station
• Office hour, 5 day work-week (Mon-Fri)
• All entry level candidates are welcome (fresh A level or Diploma holder)
• Full and Part time vacancies available

Job Responsibilities

• Assist the dentist in providing dental treatment to patients.
• Prepare and sterilise dental instruments and equipment.
• Maintain the overall sterility, cleanliness and neatness of the clinic at all time.
• Perform general administrative duties.
• Perform front counter duties like patient relations, registrations, taking appointments, dispensing medicine and billing etc.

Job Requirements

• Entry level candidates - Diploma & "A" level holders from Polytechnic & Junior College. Candidates waiting for results are welcome.
• Candidates with NO EXPERIENCE are WELCOME. Training will be provided.
• Willing to learn and a pleasing personality with good interpersonal and communication skills. Able to work independently.
• Placements for full-timer, part-timer, permanent and temporary (at least 6 months) positions.
• Singaporeans only

Interested candidates are invited to apply online with a comprehensive resume, via the APPLY NOW button.

Phone calls and Recruitment Agents will not be entertained.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

Responsibilities:

• Ensure all incoming calls are answered and directed to respective employees promptly and politely.
• Welcome all company’s visitors and assist them in locating the employees that they want to meet.
• Courier services are properly coordinated.
• Distribution of incoming mail. Ensure mails are being distributed according to the distribution list.
• Recording and maintenance of records for incoming and outgoing mails.
• Responsible for office pantry, stationery ordering and maintenance, maintenance of general cleanliness of the office premises, surveying state of office equipment and furniture and liaising with repairmen etc.
• Liaising with IT personnel on office computers and server maintenance
• Arranging for office events such as birthday parties, fun runs, charity events etc
• Complete all assignments as assigned by the General Manager.
• Complete other duties assigned by the Senior Administrator.

Requirements:

• At least "N" / "O" Level or Certificate in Business Administration
• At least 1 year of related working experience
• Possess good communication and administrative skills.
• Able to work independently & efficiently.
• Computer literate with knowledge in MS Word, Excel and Powerpoint.
• Preferably able to commence immediately.

If you meet our criteria, please forward a comprehensive resume, stating notice period required if applicable, and your current and expected remuneration to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

Responsibilities

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

1. Assist Manager in planning and executing customer service functions.

2. Plan, coordinate and assign daily workload to customer service team

3. Supervise team in providing excellent and outstanding services to customers.

4. Ensure that team addresses customer inquiries and concerns promptly and professionally.

5. Assist in resolving employee concerns and developing customer focused environment.

6. Organize job training to team to meet departmental objectives.

7. Ensure that the team follows company policies and procedures

8. Assist in employee recruitment, training, disciplining, performance evaluation, promotion and termination activities.

9. Resolve escalated and complex customer issues on-time.

10. Provide back-up assistance to team members when needed.

11. Deliver world class services to ensure customer satisfaction.

12. Anticipate customer needs and deliver timely response to meet their expectations.

13. Identify and resolve problems that affect customer service quality and efficiency.

14. Recommend best practices to meet service level agreements and improve customer satisfaction.

15. Handle high volumes of customer calls and should work well under pressure.

Responsibilities:

• Ensure all incoming calls are answered and directed to respective employees promptly and politely.
• Welcome all company’s visitors and assist them in locating the employees that they want to meet.
• Courier services are properly coordinated.
• Distribution of incoming faxes and mail. Ensure faxes and mails are being distributed according to the distribution list.
• Recording and maintenance of records for incoming and outgoing mails.
• Responsible for office pantry, stationery ordering and maintenance, maintenance of general cleanliness of the office premises, surveying state of office equipment and furniture and liaising with repairmen etc
• Liaising with IT personnel on office computers and server maintenance
• Arranging for office events such as birthday parties, fun runs, charity events etc
• Complete all assignments as assigned by the General Manager.
• Complete other duties assigned by the Senior Administrator.

Requirements:

• At least "N" / "O" Level or Certificate in Business Administration
• At least 1 year of related working experience
• Possess good communication and administrative skills.
• Able to work independently & efficiently.
• Computer literate with knowledge in MS Word, Excel and Powerpoint.
• Preferably able to commence immediately.

If you meet our criteria, please forward a comprehensive resume, stating notice period required if applicable, and your current and expected remuneration to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

Responsibilities:

• Ensure all incoming calls are answered and directed to respective employees promptly and politely.
• Welcome all company’s visitors and assist them in locating the employees that they want to meet.
• Courier services are properly coordinated.
• Distribution of incoming faxes and mail. Ensure faxes and mails are being distributed according to the distribution list.
• Recording and maintenance of records for incoming and outgoing mails.
• Responsible for office pantry, stationery ordering and maintenance, maintenance of general cleanliness of the office premises, surveying state of office equipment and furniture and liaising with repairmen etc
• Liaising with IT personnel on office computers and server maintenance
• Arranging for office events such as birthday parties, fun runs, charity events etc
• Complete all assignments as assigned by the General Manager.
• Complete other duties assigned by the Senior Administrator.

Requirements:

• At least "N" / "O" Level or Certificate in Business Administration
• At least 1 year of related working experience
• Possess good communication and administrative skills.
• Able to work independently & efficiently.
• Computer literate with knowledge in MS Word, Excel and Powerpoint.
• Preferably able to commence immediately.

If you meet our criteria, please forward a comprehensive resume, stating notice period required if applicable, and your current and expected remuneration to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

Responsibilities:

• Ensure all incoming calls are answered and directed to respective employees promptly and politely.
• Welcome all company’s visitors and assist them in locating the employees that they want to meet.
• Courier services are properly coordinated.
• Distribution of incoming mail. Ensure mails are being distributed according to the distribution list.
• Recording and maintenance of records for incoming and outgoing mails.
• Responsible for office pantry, stationery ordering and maintenance, maintenance of general cleanliness of the office premises, surveying state of office equipment and furniture and liaising with repairmen etc.
• Liaising with IT personnel on office computers and server maintenance
• Arranging for office events such as birthday parties, fun runs, charity events etc
• Complete all assignments as assigned by the General Manager.
• Complete other duties assigned by the Senior Administrator.

Requirements:

• At least "N" / "O" Level or Certificate in Business Administration
• At least 1 year of related working experience
• Possess good communication and administrative skills.
• Able to work independently & efficiently.
• Computer literate with knowledge in MS Word, Excel and Powerpoint.
• Preferably able to commence immediately.

If you meet our criteria, please forward a comprehensive resume, stating notice period required if applicable, and your current and expected remuneration to:

[email protected]

(All applications will be in strict confidence. We regret that only short-listed candidates will be notified)

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

As a Customer Support Assistant, you will be responsible for the following duties:

• Support the Customer Support Representative team
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates from the system and promptly email them to customers.
• Retrieve and distribute invoices and Statements of Account from the system via email to customers and other Regional Sales Managers upon request.
• Keep track of urgent orders, providing customers with updates on their status and shipping details.
• Respond to Requests for Quotations (RFQs) received through the customer portal as necessary.
• Upload order confirmations and tax invoices to customers' portals.
  Assist in managing the Customer Service and mailboxes by rostering duty with other
• Customer Support Representative
• Support with miscellaneous administrative tasks, including ordering office supplies and stationery.
• Perform additional duties as directed by the Customer Support Manager and Director.

Requirements:

• Possess a Diploma or GCE O Levels minimally
• Possess at least 2 years of experience working experience
• Fluency in Mandarin is essential for communicating effectively with partners in China
  

To apply, simply click on the ‘’apply’’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address: [email protected]

We regret to inform that only shortlisted candidates will be notified

ALLIED SEARCH PTE. LTD.

EA LICENSE : 19C9777

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Responsibilities

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Responsibilities:

• Input or update information into trading system
• Filing/ Document Management
• Administrative support to the trading department
• Assist with market analysis, reports and presentations
• Prepare and execute commercial contracts and relevant documents
• Perform other ad-hoc duties assigned

Requirements:

• Diploma in Business, Finance or Maritime Studies
• 2 years’ experience in oil trading industry
• Proficient in Microsoft office applications
• Excellent communication skills.

Emma

R1217919

AT.SPACE STUDENT CARE is a student care centre that guides children to understand self-worth, independence, responsibility and mindfulness

We currently manage centres in both Bishan and Novena.

We are looking for teachers to join our aspiring team in Novena.

Responsibilities:

• Ensure smooth daily operations and provide guidance and support for teachers.
• motivate and work with the team towards achieving excellence and to meet centre target(s) and key performance indicators.
• Manage care routine for primary school children.
• Supervise homework, life-skills & recreational activities.
• Plan and conduct indoor, outdoor activities, field trips, excursions or visits.
• Provide a positive, nurturing, safe & secure learning environment for students.
• Upkeep and maintain Centre's facilities.
• Communicate with clients and management of any noteworthy incidents that occur while the students are under your supervision.
• Conduct lessons according to the center’s curriculum.
• Perform other related duties as required.
• Able to commit 5 days a week, Mon-Fri
• Applicants with Diploma & above are an advantage.
• Energetic, enthusiastic character with passion in the education environment
• Enjoy communicating with students.
• Basic interpersonal skills
• Able to teach and conduct lessons in English / Mandarin
• Student care centre experience preferred
• Positive work attitude & full of initiatives
• Able to work independently as well as in a team

Working Hours & Days:

Monday to Friday,

12.30pm - 8.00pm (School Term)

8am - 4.30pm or 12.30pm-8pm (School Holidays)

Salary: $2,400 - $2,700

Full time position available.

Professional Roles

• Train, coach and assess students and employees with special needs on-site to meet industrial standards and requirements of the nursing homes incorporating Work-readiness Skills and Work Habits – hard and soft skills.
• Support students and employees in integrating in workplace environment, including managing relationships with co-workers and supervisors
• Facilitate and support the implementation, review of the vocational education curriculum to enable students and employees with special needs to achieve competencies in both hard and soft skills.
• Preparing documents, reports and other communication materials, where necessary, for the purpose of communicating information to parents, documenting site observations or incidence reporting
• Monitor students and employees with special needs’ performance using CATs (Continuous Assessment Tools) and SWPs (Standard Work Performance)
• Provide on-site training/supervision as and when needed.
• Work with stakeholders that include trainees, their families, Professional Partners, Allied Professional, Job Coaches, instructors, alumni service team and Reporting Officers

Clinical Care

• Assist the nursing team in the delivery of nursing care to the residents by students and employees with special needs in the nursing homes.
• Assist the therapy team in the delivery of the therapeutic activities to the residents by students and employees with special needs in the nursing homes.
• Help to maintain a clean, safe and neat environment for the residents by students and employees with special needs in the nursing home.

Administration

• Provide administrative support for training and development activities under SG Enable
• Participating in meetings and trainings to develop relevant knowledge and skills
• Maintain confidentially in all aspects of participants, staff and organisation information
• Other duties as assigned by Care Programme Executive and/or Administrator

Pre-requisites

• A Diploma or GCE A level qualification
• Able to travel to offsite work locations, i.e. employer work sites, with possibility of more than one location a day
• Possess effective communication skills as required to communicate with external employers and workplace co-workers
• Strong organizational skills with strong detail orientation
• Ability to work in a fast paced, dynamic and challenging work environment
• Desire to learn about Autism and the passion to help special needs students/adults
• Proficiency in Microsoft Office applications

• Lead the team of helpdesk engineers and provide support.
• Responsible for software and asset management (including asset disposal, commissioning, and decommissioning)
• Resolves issues related to desktop computing, software, and hardware
• Support all end-user BAU activities such as software upgrades, installation / Uninstallation of approved software. 
• Performing break-fix issues on: Desktop/Laptop, IT Peripherals, iPhone/iPad, Windows, MAC OS, Microsoft 365, SharePoint, Mobile Device Management, VPN connectivity related issues.
• Printer support and installation, basic network connectivity troubleshooting, Zoom Telephony.
• Responsible for incident tickets and service requests are constantly acknowledged, prioritized, resolved to agreed SLA; or ensure to send to resolver groups as necessary.
• Incident management for P1 to P4 tickets.  Managing users communication and broadcast.
• Produce operational documentations and evidence for internal and external audits.
• Oversee, develop and optimize the End User Services processes and procedures to continually adapt to changing requirements of modern workspace services.
• Continually track hardware and software licensing inventory and consumption.

• Minimum 7 years’ experience in IT environment
• Excellent knowledge in ServiceNow is essential.
• Excellent knowledge in troubleshooting on Windows, Mac, operating system.
• Basic network infrastructure skills
• Ability to work proactively with direct manager, business users and stakeholders
• Ability to stay calm under pressure and very well organized in advancing tasks assigned.
• Ability to communicate and supervise 3rd party vendor effectively
• Knowledge in ServiceNow, JIRA, Confluence
• Strong skills in Microsoft Excel and Macros is recommended.

The Office of Information, Knowledge and Library Services (OIKLS) provides seamless access to information and services to support the learning, teaching and research needs of the NTU community.

OIKLS seeks a service-oriented, innovative and enthusiastic Assistant Manager to support the team in conceptualizing and executing process improvements projects, manage change communication, and develop and uphold and service excellence standards. The successful applicant will work with different stakeholders across the University in innovation-driven projects with a focus on service excellence.

Responsibilities

• Oversee service quality standard at Service Desks, main phone line and online Central Enquiry Management system.
• Manage the implementation of newly introduced library operations improvement initiatives at the seven libraries.
• Develop and execute change communication plans for new services.
• Manage the development of publicity materials and events to implement service excellence initiatives to stakeholders.
• Perform data analytics and provide reports on user feedback on the impact of services at the libraries and recommendations on enhancements for an improved user experience.
• Review and assess user feedback, identify areas of concern and track impact of service improvement initiatives.
• Manage and train a team of executive staff and student assistants on new processes for service excellence initiatives.

Requirements

• A recognized degree in any discipline.
• At least 3 years of experience in library related work.
• Experience in operations, customer service or communications role in academic libraries or large libraries.
• Experience in executing innovation-driven or process improvements projects.
• Experience in developing communication plans or stakeholder management in education industry.
• Service-oriented mindset with focus on customer service.
• Strong communication skills in customer interactions, presentation to stakeholders and training delivery.
• Organized and detail-oriented with ability to analyze processes and identify areas for improvements.
• Experience in Project Management experience will be an advantage.
• Able to work independently and collaboratively in a team.
• Able to adapt and thrive in rapidly changing, complex and ambiguous environments.

NTU Shared Services (NSS) is a centralized unit within Nanyang Technological University (NTU) that provides a wide range of administrative, operational, and support services to various departments and units within the university. Its primary goal is to streamline and optimize processes, enhance operational efficiency, and deliver high-quality services to support NTU's core mission of education and research.

The Assistant Manager, as a member of NTU Shared Services (NSS) IT Team, is responsible for overseeing Service Desk operations, leading initiatives to enhance and optimize Access Control requests to ensure exceptional service delivery. The candidate shall understand service fulfillment process and identify opportunities for improvements through process re-design, automation development or system improvements. While ensuring the smooth operations of Service Desk activities.

The Assistant Manager is also responsible for reviewing and managing IT Service Desk services Service Level Agreements (SLA), working closely with Level 2 support teams to re-design service fulfilment processes, perform issue resolution and suggest improvements to be able to adhere to the set SLA.

The ideal candidate should possess strong leadership skills, excellent problem-solving abilities, good analytical skill and experience in process improvements, automation development and a passion for delivering outstanding customer experiences.

Candidates with no working experience in automation development but able to demonstrate accomplished projects in this field are welcome to apply.

Responsibilities:

• Collaborate closely with stakeholders and analyse inputs from customer satisfaction survey results

• Identify improvement opportunities through process re-design, automation development or system improvements.

• Ensure timely and accurate provisioning and deprovisioning of user access

• Perform regular access reviews and audits to ensure compliance with security policies

• Ensure documentation on access control procedures, work instructions and configurations are accurately maintained

• Review and manage IT Service Desk services Service Level Agreements.

• Handle customer’s feedback and ensure prompt and effective resolution

• Lead and manage Service Desk Agent to ensure optimal performance

Requirements:

• Degree in Computer Science, Information Technology, Software Engineering with minimum 3 years of relevant experience in operation management of contact center / service desk

• Hands-on experience on End-user Computing, Active Directory, Office365, Exchange Admin Centre

• Experience in low-code platform e.g. UiPath, Outsystems, Power Query

• Good interpersonal, communication, and organization skills

• Analytical and problem-solving skills with the ability to work autonomously

• Preferably ITIL Certified, knowledge of ServiceNow, APIs, data integration and transformation and programming experience

Clinical Patient Service Assistant - HealthCare Assistant

Roles & Responsibilities

Responsibilities:

· Performance of ECG, Spirometry, Eye, Hearing Test, Step Test and other inclinic Testing etc

· Performance of Patient Escort / Transport to & from Hospital and Clinic

· Coordinate with the Medical Personnel

· Maintain medical equipment/ medications etc in working order and cleanliness and working environment

· Attends to any other patient / clinical requirements when needed.

· Use of Telemedical devices to assist Medical Doctor/Nurse for Patient Care

. Assisting the Doctor for Various procedures ,in clinic test and services

. Handle registration of patients, phone calls, emails, electronic communications etc

. Provide In clinic Patient care services

. Use of Electronic Medical Records

. Medication – dispensing and management

. Helps to maintain a clean, safe and neat clinic environment

Requirements:

· Female Personnel / Male Personnel

· Relevant experience is welcome

· Punctuality and Responsible - a very important aspect

· Able to work independantly

. Working Hours: 5.5day week -- 8am/9am to 5pm/6pm - Weekdays, 8am/9am to 12noon/1pm- Saturday

Successful applicants without the qualifications or relavant experience will undergo in house training

Salary starts from $1800 - depending on relavant experience

Applicants

Only Singapore Citizens or Permanent Residents need apply

All potential applicants to send in resume/CV to:

Email: [email protected]

All applications by email please write in Subject: " Clinical Patient Service Assistant - HealthCare Assistant"