Total 19,658 service centre manager job vacancies in Customer Service category in Singapore

• Responsible for responding to public inquiries to ensureexceptional customer satisfaction. Crucial for maintaining a positive customer experience, upholding service delivery standards.
• Case Management
• Coordinating, responding to, and facilitating appeals, feedback, inquiries, and requests from customers promptly and accurately.
• End to end case management by collaborating with other units to ensure efficient, timely resolution and closure of public inquiries.
• Meeting service level requirements for customer interactions and adhering to writing guidelines and standards.

Requirements

• Singaporean only
• 1 Year Contract

Information

• Monday to Thursday: 8.30 am to 6 pm, Friday: 8:30 am to 5:30 pm
• Duration: 1 Year Contract

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/7745

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

about the company

My client design and manufacture of equipment, precision components. As a result of ongoing and continued success in both Singapore & internationally, they are recruiting for talented candidates to join them for their expansion.

about the job

• Set up AOI & vision inspection machine
• Machine alignment & testing
• Machine troubleshooting & T&C
• Equipment maintenance & installation
• Technical support of field service engineers and customers when required
• Evaluating and establishing vision system performance specifications
• Manage customer specific projects & documents
• Product improvement

skills & experience required

• Degree/Diploma / Higher NITEC in Electrical / Mecahnical Engineering / Manufacturing or relevant courses
• Min 3 years of experience in setting up & troubleshoot AOI/Machine Vision/Optical Inspection equipment
• Technical support on AOI / vision inspection related issue
• Working experience in semiconductor industry will be a plus
• Experience in any programming language (C++ or C# or Python) is a plus

If you are interested in the position , kindly send your CVs to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Service Crew | Up to $2200 | 6 Days | Beach Rd

Location: Beach Rd

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,200

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Broad Function

• Oversees technical functionality and provides users’ support for security and building systems including but not limited to Integrated Security Management System (ISMS), Electronic Access Control System (EACS), Contractor Management System (CMS), CCTV, Duress Alarms, Intrusion Alarm Protection (IPA), Electronic Key Management System (KMS), and Guard Tour System (GTS).
• Coordinates with hospital IT-provider Synapxe on cybersecurity compliance and processes, provides oversight to specialist system vendors to ensure established maintenance regime are adhere to, critical systems are operationally ready. Collaborate with Users on evolving system requirements, provide technical advice and solutioning that is practical and cost effective.

Key Responsibilities and Duties

Specific

• Ensure security and building systems are always ready to support routine and emergency operations. Able to anticipate, troubleshoot and resolve systems issues.
• Coordinate with hospital IT provider, to ensure cybersecurity requirements and processes are adhered to. Serves as a bridge between syste specialist vendors and IT provider to minimise, resolve issues over converged network and hardware to ensure all field devices are functional and ready.
• Provides technical advice and support to Facilities Management/Operations Support Group (OSG) and other hospital Users on evolving requirements, propose practical options that are cost effective.
• Provides oversight on systems maintenance regime by vendors, ensure proper documentation and records keeping. Ensure maintenance contracts are established or renewed on time.
• Review and provide recommendations on optimising security workflows, deployment, responsiveness to incident management by leveraging on existing and new systems and technology.

General

• Participate in organisation projects as assigned.
• Perform all other tasks as directed by Director of Operations Support Services (OSS), or Director of Operations Support Group (OSG).

Job Requirements

• Recognised University degree or equivalent.
• Minimum 5 years relevant experience, security systems and acute healthcare setting in an executive or managerial role.
• Familiar with setting up and managing full suite of security systems, including technical planning, budgeting, installation, testing, troubleshooting, programming applications and systems setup.
• Familiar with cybersecurity requirements, processes and workflows. Ability to work with multiple stakeholders to meet these requirements and ensure systems readiness and effectiveness are maintained.
• Strong interpersonal skills with eye for detail and high level of initiative.
• Strong leadership skills, excellent communication, and negotiation skills.
• Able to work under stress, make assessment and sound judgement calls with incomplete information.
• Ability to navigate through different interest groups, administrative processes, time, and resource limitations to reach win-win situation.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service. The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore. If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you!

Job Description

• Managing bookings, registrations, waitlists, and inquiries for transit tours.
• Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.
• Ensuring the security and proper maintenance of booth equipment.
• Escorting passengers to meeting points and coordinating with tour guides.
• Handling customer feedback and complaints professionally.
• Compiling daily reports for project managers and supervisors.
• Attending required training sessions and keeping up to date with new information.
• Performing other ad-hoc duties as assigned

Job Requirements

• Bachelor’s degree in Tourism, Hospitality Management, Business Administration, or related field.
• Excellent verbal and interpersonal skills
• Strong organizational and multitasking skills.
• Willingness to work in a fast-paced environment and learn continuously.
• Proficiency in MS Office and tour management software.
• Ability to work under pressure and meet deadlines.
• Knowledge of travel regulations and industry standards.
• Fluency in English both verbal and written.
• Availability to work at least four shifts a week, including public holidays and weekends.

Assistant Officer | Service QA Department | Elevator Industry | 5 Days | Up to $3.2k | Jurong East

Working Days: 5 days (8am - 6pm)
Office Location: Toh Guan Road
Salary: $2500-$3200
other benefits: flex benefits $100-$300/year + transport allowance $50-$120/month + will state exact amount of confirmation increment $50 - $200

Summary:
To plan, co-ordinate and perform inspection works on newly installed and existing equipment under maintenance contracts.

Requirements:

• Experience in lift industry will be advantageous
• Diploma / Degree in Electrical Engineering

Job Scope:

• Assist the management/senior engineer in technical aspect o the equipment
• Carry out inspection on newly installed equipment and equipment under maintenance
• Attend to safety and performance-related breakdowns of equipment
• Planning and implementation of new measures to improve performance of equipment
• Investigate and submit report on the technical failures of equipment
• Act as calibration committee member when assigned by senior manager and to ensure all instruments within the department are properly documented and calibrated
• Assist in technical training of subordinates within the department
• Any other duties as assigned by superior

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Description

• The Compensation team is looking for an innovative compensation professional to support a develop the global compensation philosophy and strategy.
• The successful candidate will partner with the Compensation team to design, assess, and implement compensation programs organization wide.
• The successful candidate will play a key role in the design, assessment, and implementation of organization compensation programs.
• The key responsibilities include:
• Maintaining and administering key compensation databases and tools
• Gather and analyze compensation data to perform analysis and support business needs
• Participating in compensation surveys and providing analysis of competitive positioning
• Contributing to the development of base salary, bonus, and equity programs
• Contributing to the development of compensation policies and practices
• Performing staff support activities to develop, implement, and administer job architecture and compensation policies and programs
• Assisting with the annual compensation planning process
• Build and maintain relationships with key internal and external partners and vendors

Requirements

• Min 5+ years of experience as a compensation analyst/ Manager, consultant, or similar role
• Exceptional knowledge of Excel
• Demonstrated analytical skills
• Strong interpersonal skills
• Excellent communication skills
• High integrity and ethics in handling confidential information

Preferred Qualifications

• Highly collaborative style and strong team orientation
• Energetic, self-starter with the ability to successfully manager multiple priorities in a complex, matrix and fast-paced environment
• Ability to get involved in the details while maintaining broader view
• Attention to detail and commitment to excellence

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Benefits:

• Basic salary up to $2600+AWS + Bonus
• 5 days, office hours (No Shift)
• West (2 way transport)

Job Responsibilities:

• Answer incoming calls from customers, provide assistance, resolve inquiries, and make outbound calls for various purposes such as follow-ups, surveys, or sales
• Build and maintain relationships with existing and potential customers through regular communication via phone calls. Understand customer requirements, address concerns, provide technical assistance, and offer personalized solutions to enhance customer satisfaction and loyalty.
• Assist customers to process sales order & coordinate on delivery.
• Handle customer after sales service.

Job Requirements:

• Entry level is welcome, training is provided.
• Candidates with customer service/telesales/call centre experience are welcome to apply.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Our client is a global leader in gateway services, who is seeking to recruit a Customer Service Officer (Location: Airport). This position is based in Singapore.

Customer Service Officer (Location: Airport)

Responsibilities

· Oversee and lead a team in managing daily operations, making final decisions on matters of importance to ensure a positive passenger experience and satisfaction.

· Guide, develop, motivate, and mentor both new and existing staff, maintaining the highest service, grooming, and discipline standards.

· Ensure compliance with safety, security, and standard operating procedures of the company, airlines, and airport authorities.

· Assist the Duty Manager in daily deployment based on agreed service standards with the airlines and airport authorities.

Requirements

• A diploma in any discipline
• Good command of written and spoken English
• Pleasant with a cheerful disposition and good interpersonal skills
• Team player in a fast-faced environment.
• Independent and able to multi-task
• Able to prioritise tasks effectively to ensure most important tasks are completed on time
• Able to work on Rotating shifts

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

1. MAIN DUTIES AND RESPONSIBILITIES

a. Helping to build good customer relations and arranging staff meetings

b. Training and development and handling complaints and queries (from customers and staff)

c. Arranging promotional events and carrying out client satisfaction surveys and reviews.

d. Reviews the arrival list daily and assists in preparing and distributing welcome amenities.

e. Always be present at the entrance and should maintain proper decorum at all times.

f. Promotes all the new and existing beverage and event in the outlet.

Requirement:

• Excellent verbal and written communication skills.
• Ability to strategize and plan campaigns in advance.
• Willingness to learn about industry trends and innovations.
• Excellent knowledge of social media platforms.
• Ability to work in Public holidays and Sundays.

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

Summary :

• 5 working days, Office Hours
• Entry Level are welcome to apply, training will be provided
• Company with great career growth

Job Scope :

• Install, test, and commission new equipment at customer sites.
• Assemble, service, troubleshoot, repair, upgrade, and perform preventive maintenance on equipment.
• Perform other assigned technical tasks.
• Provide and maintain excellent customer service.

Job Requirement:

• Entry level is welcome to apply, training is provided
• Candidates with related experiences are welcome to apply

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | See Yew Jin (R22103957)

EA License No: 20C0358

Location : Pasir Ris

Time need to onboard: Oct 2024

Salary: $4,000-$6,000

Responsibilities:

• Manage and oversee an established childcare centre to ensure smooth day-to-day operations
• Oversee scheduling and planning of staff scheduling and child’s daily routine to ensure well-­being of the children in center
• Work closely with external agencies to ensure regulatory compliance and best support
• Work closely with management and rest of the teaching and non-teaching team to ensure staff well-being and morale
• Support enrollment and be a spokesperson for the school’s Montessori system to be able to explain benefits of the system to parents
• Build rapport with student and parents in order to facilitate open communication and trust.
• Prepare/Review lessons plans, conduct lesson evaluation, prepare/review teaching aids and review children’s portfolio in order to facilitate the optimal development of each child
• Plan, organize, oversee and participate in school activities inside and outside of the class in order to extend and the experiences and development of the children

Requirements:

• Diploma in Pre­school Teaching / Early Childhood Care & Education–Leadership (DECCE­-L) or higher
• min 2 years in teaching position certify as L2 by ECDA

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Roles & Responsibilities

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support (ASM) teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

Responsibilities

• To manage large development and Production Support teams in an onsite offshore environment involving in excess of 50+ FTEs.
• Ability to demonstrate through experience the understanding and implementation of ITIL process.
• Manage overall team’s service quality and lead in any service recovery issues with clients.
• Ability to manage the Fixed price engagement.
• Able to demonstrate on how scope, schedule and budget are managed effectively.
• To demonstrate good technical acumen by having strong technical background for effective management of the team.
• Responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

Skills Requirement

• Bachelor’s degree in Information Technology, Computer Science, Engineering or similar areas.
• Prior experience in managing multi-ethnic, multi-geo teams.
• 10-15 years of experience in Relevant Field.
• Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
• Broad BFSI domain knowledge with in-depth knowledge in any one of the domain areas like Lending, Cash Management, Transaction Banking, Trade Finance etc.
• Exposure in payments domain is a must.
• Hands-on experience in Testing is mandatory.
• Good understanding of IT process, procedures & identifying and implementing the productivity improvement levers.
• Understanding IT outsourcing engagement and commercial models.
• Prior experience of managing transitions including transition from incumbent vendors.
• Good project management knowledge including various project management methodologies – like Agile, Waterfall etc.
• Experience of managing/ participating in RFP/Bid process including Due Diligence.
• Strong IT technical experience in any of the prominent technologies in digital, data / analytics etc.

Non-Technical / Soft Skills

• Willingness to learn new technologies and ability to adopt to work in a corporate environment.
• Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
• Ability to communicate both oral and written with client mid/senior management professionals.
• Ability to present status report in a senior management forum and ability to articulate and answer questions.
• Good Negotiation and interpersonal skills.
• Excellent customer orientation and communication skills.

Project Overview:This project is focused on delivering a seamless and positive experience for clients and partners. The role involves managing requests, fostering strong relationships with key partners, and contributing to product improvement and community building within the industry.

Key Responsibilities:

• Performance Tracking: Monitor and report on conversion figures to assess performance and identify areas for improvement.
• Market Collaboration: Work with the Growth team to pinpoint market gaps and ensure that offerings remain competitive.
• Community Building: Engage in activities to build a robust community of operators through event facilitation, content creation, and training sessions.
• Onboarding Process: Develop and execute an effective onboarding process for new corporate clients and partners, ensuring comprehensive understanding of services, technology platforms, and booking procedures.
• Internal Collaboration: Collaborate with internal teams, including product development, to ensure seamless client support and departmental alignment.
• Industry Awareness: Stay updated on the latest technological advancements and industry software to enhance customer support and optimize processes.

Deliverables:

• Fulfilled Housing Requests: Efficiently manage accommodation requests and secure bookings for corporate clients and relocation partners.
• Satisfied Clients: Achieve high client satisfaction by ensuring timely communication, providing personalized recommendations, and exceeding service level agreements.
• Performance Reports: Regularly produce reports on key performance indicators, including conversion rates, response times, and client satisfaction.

Responsibilities:

• Client Servicing includes attending to all client's enquiries, assist in obtaining the most market competitive quotation that suits client's preference, budget and choice of benefits. Liaising with various insurers for quotations, enquiries or requests from client and following up for quotations and policies issuance.
• Renewal Servicing include following-up with clients for their insurance renewals and coordinating with insurers in placement of cover.
• Marketing Engagement
• 5.5 days work week

Any additional details not in this job description can be further clarified during the job interview.

Geolah is a Singapore-based AI-powered tech platform founded in 2020. We offer on-demand services such as ride-hailing, limousine services, parcel delivery, and transportation. We prioritize the well-being and safety of our fleet drivers, promoting a better work-life balance and reshaping the future of mobility.

Roles:

Customer Support:

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with bookings, app usage, and troubleshooting.
• Handle and resolve complaints efficiently.
• Provide information about services, fares, and policies.

Driver Support:

• Help drivers with onboarding, documentation, and app usage.
• Address driver inquiries and resolve issues.
• Ensure drivers adhere to service standards and policies.

Issue Resolution:

• Investigate and resolve service-related issues.
• Coordinate with internal teams for quick problem resolution.

Feedback, Reporting & Assurance:

• Collect and analyze customer feedback.
• Generate reports on service metrics.
• Suggest improvements based on feedback.
• Monitor customer interactions for quality.
• Participate in training and improvement initiatives.

Responsibilities:

• Excellent communication skills (written & verbal).
• Problem-solving superpowers.
• Calm under pressure with a smile (figuratively!).
• Tech-savviness for navigating apps & tools.
• A passion for helping people & a positive attitude.
• Multilingual skills.

suntec

up to 5.5K

• Front-line support for customer inquiries and serve as the in-house resource for the sales operation.*

• Provide day-to-day support to the sales team and customers*

• Order Processing in our Enterprise Resource Planning (ERP) System received via email, fax or phone including but not limited to order types such as outright purchases, Special Access Orders, and Consignment.*

• Manage Travel Stock program, ensuring compliance with Quality System*

• Generate, receive, inspect, disposition, and transact Returned Material Authorizations (RMAs) via Complaint Reporting and ERP systems *

• Maintain all master data management activities including but not limited to new customer set-up and modification, account alignments, Supplier Add Requests (SAR) and Business Partner management. *

• Manage Consignment requests and execution, ensuring compliance with all relevant legal and quality requirements *

• Maintain excellent customer relations *

• Ensure compliance with ERP, Quality Management System (QMS) and financial requirements with respect to documenting usage and billing activities.*

• Inventory Management for in-field locations, and in the warehouse including but not limited to cycle counts, receipt of incoming product, safety stock calculations, expiration management and other warehouse transactions.

• Manage quarterly Reconciliation scans for both Travel Stock and Consignment accounts utilizing SalesForce. Quarterly generation of audit packets ensuring inventory accuracy to the lot ID level and reconciliation of 100%.*

• Serve as backup for accounts payable processing in ERP.

• Act as frontline support for International Regulatory Audits; specifically serving as the GDPMDS governance under Singapore regulations.

• Generate and process Returned Material Authorizations (RMAs) via RMA/Complaint Reporting and ERP systems. *

• Support of Quality functions such as RMA inspection, Receiving inspection, and dispositions. *

• Management of RMAs in AssurX to ensure accuracy and timeliness.

• Adhere to the Company’s Quality Management System (QMS) as well as domestic and global quality system regulations, standards, and procedures. *

• Check quality records associated with the quality system(s) to assure accuracy and conformance with the approved format and standards.

• Maintain control and ready access of quality and archived record files.

• Periodically audit quality records to assure continuing compliance and that the appropriate procedures have been followed.

• Adequate and up-to-date Metrics reporting of all issues. Communicate any issues that impact QMS to upper management, presenting solutions as appropriate. *

• Maintain accurate record of required sales expenses, customer files and field sales reports, communicating required information as needed.

• Direct and indirect procurement via generating purchase orders for product from other subsidiaries (HQ), Third-Party Manufacturers, and other various vendors.

How to Apply:
send your resume to: [email protected] or Telegram me @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Manager to join their Customer Service team, in hopes of developing the current high performing team. They are located in the East - easily assessible.

Responsibilities:

• Oversee the daily operations of export customer service.
• Collaborate with various departments within the airfreight division to optimize procedures and minimize inefficiencies.
• Lead the implementation of new business initiatives. Comprehend customer needs and spearhead business implementation efforts.
• Foster a culture of continuous improvement and collaborate with stakeholders to ensure employees receive the necessary training to excel in their roles and achieve operational excellence.
• Conduct annual performance reviews for the team.
• Maintain records of team training activities.

Requirements:

• Min Diploma
• Min 5 years of team management experience
• Strong communication and interpersonal skills required.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Overseeing daily service operations, including scheduling, dispatching technicians, and managing workloads.
• Building and maintaining strong relationships with clients, addressing their concerns, and ensuring high levels of customer satisfaction.
• Leading and developing a team of service technicians, including hiring, training, and performance management.
• Managing service contracts, renewals, and upselling additional services.
• Monitoring service department budgets, revenue, and expenses.
• Implementing and maintaining quality control standards for service delivery.
• Overseeing preventive maintenance programs and ensuring efficient repair services

Requirements:

• Min Diploma / Degree in Mechanical Engineering
• Experience in Lift /Elevator is a plus

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume. [email protected]

EA License No: 13C6305
Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

About The Role

The Centre for Applied Research​ (CFAR) undertakes, administers, and facilitates research and related activities. It also serves as an incubation centre for research programmes and projects.

We are seeking a highly organized and proactive individual to join our team to provide essential support to ensure the efficient operation of CFAR Department. The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to prioritize and multitask effectively.

What You Will Be Doing

• Assist in project management, which entails working with an external consultant, managing the data collection and preparation of the report to external stakeholders.
• Provide support to implement research projects and programs, including hiring research manpower and procuring equipment, materials, and vouchers for subjects.
• Assist in audit activities related to research grants and ensure compliance with corporate governance.
• Ensure accurate and timely reporting to internal and external stakeholders/funders.
• Arrange meetings and take minutes during meetings.
• Develop and maintain departmental policies and procedures.
• Maintain the departmental webpage and repositories.
• Organize research forums, in-house seminars, events, courses, and workshops.
• Facilitate inhouse publication.
• Support initiatives to promote a research culture at SUSS.
• Handle general administration and maintain departmental records.
• Handle ad hoc tasks and projects as assigned.

Job Requirements

• Bachelor’s degree or higher in any specialized field.
• 1-2 years of experience preferably in research administration. Fresh graduates are welcome to apply.
• Strong verbal and written communication skills, with a focus on good English writing ability.
• Self-starter with problem-solving abilities.
• Ability to work independently, manage time effectively, and handle multiple tasks.
• Proficient in Microsoft Office and spreadsheet computations.
• Excellent organizational and interpersonal skills, and good judgment.
• Ability to perform information research and data collection.
• Team player with a strong work ethic.

What Do We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Services Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers.

Apply now

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

Who We Are

As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment.

We advocate for the same for our people. We believe everyone should have equal opportunities and develop to their fullest potential in their careers.

Embark on an exciting lifelong journey with us in making a positive difference in your career and serving our society.

For more information on Singapore University of Social Sciences, please visit www.suss.edu.sg

Centre for Applied Research

The successful candidate will support the day-to-day activities arising from the research projects and programmes within the University.

The scope of work will involve serving in the secretariat for grant reviews and management, handling the research administrations, tracking and reporting of progress and ensuring compliance of the conduct of these research projects and programmes.

Job Description

The detailed scope of work will include the following:

• Manage grant call activities and research applications.
• Assist in the preparation of documents required for grant reviews.
• Assist in the preparation of budgetary estimates for the department and individual research projects.
• Facilitate the review process and maintain related records.
• Arrange meetings and take minutes during meetings.
• Develop and maintain departmental policies and procedures.
• Maintain the departmental webpage and repositories.
• Provide support for the implementation of research projects and programs.
• Track research expenditures to ensure expenses align with budget allocations and monitor grant utilization rates, providing regular updates.
• Track research KPIs and assist in the preparation of reports for management and funding agencies.
• Assist in audit activities related to research grants and ensure compliance with corporate governance.
• Ensure accurate and timely reporting to internal and external stakeholders/funders.
• Support the department’s initiatives to promote a research culture at SUSS.
• Organize in-house seminars, events, courses, and workshops.
• Serve as a liaison with other public institutions and industry/business partners.
• Handle ad hoc tasks and projects as assigned.

Job Requirements

• Bachelor’s degree or higher in any specialized field.
• 2-3 years of experience in research administration (3+ years for senior position).
• Strong verbal and written communication skills, with a focus on good English writing ability.
• Self-starter with problem-solving abilities.
• Ability to work independently, manage time effectively, and handle multiple tasks.
• Proficient in Microsoft Office and spreadsheet computations.
• Excellent organizational and interpersonal skills, and good judgment.
• Ability to perform information research and data collection.
• Team player with a strong work ethic.

What We Offer

At SUSS, we advocate the Spirit of Learning and pride ourselves as lifelong learners. You will gain access to various learning platforms and plenty of development opportunities to support your growth in a meaningful career!

Besides that, you will also get:

• Competitive Pay Package
• Hybrid Work Arrangement (Subject to Job Role)
• Medical Benefits
• Flex Benefits
• Family Care Leaves
• Volunteer Service Leaves
• Wellness & Recreation Activities
• Lifelong Learning Opportunities
• Career Development Opportunities through Internal Job Postings and Transfers

• Support and uphold the mission and core values of the organization.
• Enhance the organization's capacity to deliver services effectively.
• Establish partnerships and collaborations with other organizations.
• Oversee, allocate, and track resource utilization while preparing funding proposals to support service delivery.

Requirements:

• Degree in Psychology or equivalent
• At least 3 years of leadership experience in youth sector.
• Excellent communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information