Total 91 support analyst job vacancies in Customer Service category in Singapore Changi

Responsibilities and Duties

To coordinate in setting up Infrastructure and support Application Infra needs

Ensure Operating system, Middleware, Database performance ,Security /Bug fix patches , EOS and security (ISCD) compliance in accordance to the bank standards

Provides hands on technical expertise (SME) , senior level technical guidance to application team as necessary

Assist and respond promptly to incident, investigate and provide temporary/permanent resolution to incidents escalated with respect to Middleware/ Operating system/ database performance, capacity, resiliency , stability, replication and other key aspects

Researching and recommending solution that best meet business needs and enterprise operational requirements

Provide technical support to application development teams

Evaluate release of Middleware, Operating system, Database components and its tools to ensure entire environment is complaint with no/minimal impact

Knowledge in Kubernetes, Docker, Jenkins, DevOps, Other Container platforms

Knowledge in Linux OS, Wintel OS, MariaDB or Any Other databases

Knowledge in Networking (F5 GTM/LTM or any other SLB)

5 Years minimum professional experience and 3 Years minimum relevant experience

Experience in banking or financial services institutions preferred

Will need to work in shifts and in weekends

Team player to work with multiple teams and teammates

Kindly take note of the following details for shift work

Transport is claimable - before 7am (for morning shift 6am to 3pm) , after 11pm (afternoon shift 2pm to 11pm)

Shift Timing

a. Morning shift 6am to 3pm

b. General shift 9am to 6pm.

c. Afternoon shift 2pm to 11pm

d. Night shift 10pm to 7am.

Need to support including night shift, weekends and public holidays

Job Description & Requirements

- Assigned to Business Development Manager as their Sales Support

- Provide RFQ, source rate with airline and oversea agents

- Daily shipping co-ordination of AIR/SEA/Cross Border /3RD PARTY shipments

- To handle billing advise and recoveries

- Administrative support (filing, circulation, preparation/generate report and etc.)

- To undertake new projects/new assignment given from time to time

- To represent sales department in various taskforce/committee

- Other duties as assigned by the Department Manager

Job Requirement

• Good interpersonal and communication skills
• Strong ownership and sense of responsibility
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage

Benefits

• Good structured career progression
• Comprehensive training will be provided
• Monday – Friday (5 days standard Office hour)

Responsibilities:

1. Coordination: Coordinating various administrative duties, including but not limited to minutes taking, invoicing, data entries, document management, and overseeing goods flow.
2. Office Operations: Assisting with day-to-day office operations, ensuring smooth check-in/out processes, and managing room transfers.
3. Liaison: Liaising with departments such as Marketing and Procurement on residents’ matters, service requests, and purchase orders.
4. Compliance: Ensuring that the dormitory complies with all relevant regulations and standards, including health, safety, and fire safety regulations.
5. Inventory Management: Keeping track of supplies and equipment, and ensuring that inventory levels are maintained.
6. Resident Support: Assisting residents with their needs and addressing any complaints or concerns they may have.
7. Maintenance: Conducting regular checks on the dormitory facilities to ensure they are in good condition and addressing any maintenance issues promptly.
8. Data Management: Key liaison with the Marketing Team on all residents’ data, room allocation for new residents and ensuring prompt update on the residents’ data on check-ins, check-outs, replacements and transfers.
9. Data Reporting: Ensure timely reporting of residents’ data to relevant stakeholders and the Management.
10. Accounts Payable: Handling accounts payable functions and managing invoices. Facilitate billing to clients on resident-related matters such as infringements, additional appliances and maintenance in rooms.
11. Health and Safety: Implementing and monitoring health and safety protocols to ensure a safe living environment for residents.
12. Training and Development: Participating in training programmes to develop management skills and knowledge of dormitory operations.
13. Event Management: Assisting the organisation and facilitation of social and educational events to encourage resident engagement.
14. Any other tasks or duties as assigned by the Supervisor/Management.

Requirements:

• Degree or minimum Diploma
• Proficient in English (spoken and written)
• Good computer literacy and proficient in Microsoft Office applications
• Good organizational skills and meticulous
• Good communication skill
• Able to multi-task and work in fast-paced environment

Work Location:

Changi East

The suitable candidate will join a team of engineers and operations specialists in the support of enterprise privileged access management infrastructure and operations. He/She will be responsible for the end to end design, deployment, operations and development of the bank’s privileged access management framework, infrastructure and processes.

Key responsibilities

Drive the automation and integration of privileged access management infrastructure to other systems to achieve straight through processing and reduce manual work.

Provide on-going operations support including management reporting and operations dashboards relating to the governance oversight of privileged accounts and passwords.

5+ Years of CyberArk Experience: Demonstrated expertise in the deployment, configuration, management, and support of CyberArk infrastructure components. Proven ability to provide regional support and integrate CyberArk solutions via APIs. CyberArk certifications are preferred to validate knowledge and skills.

Scripting and Reporting: Proficient in writing PowerShell scripts and SQL statements to develop comprehensive management reports focused on the usage and operational management of privileged accounts. This includes automating reporting processes and ensuring accurate data presentation for stakeholders.

Data Visualization: Experienced with Grafana for creating data visualizations and dashboards, enabling real-time insights into access management and security posture. Skilled at translating complex data sets into understandable visual formats for better decision-making.

Privileged Access Management: Strong understanding of enterprise privileged access management principles, encompassing risk management, compliance, governance, and control. Ability to develop and enforce policies that mitigate risks associated with privileged access.

Audit Experience: Extensive experience in responding to audit queries and preparing detailed reports related to access management. Skilled in analyzing audit findings and implementing corrective actions to address compliance gaps. Proven ability to collaborate with internal and external auditors to ensure all necessary documentation is accurate and readily available.

Remediation Expertise: Extensive experience in remediating CyberArk failed objects to ensure that auto-managed objects comply with security policies and standards. This includes troubleshooting and resolving issues to maintain operational integrity and compliance.

Technical Platform Knowledge: In-depth knowledge of key operating systems and databases, including Windows, Unix, MSSQL, and MariaDB. Previous experience in administering these platforms enhances ability to manage and secure privileged accounts effectively.

Banking Environment Experience: Familiarity with working in a banking or financial services environment, understanding the unique regulatory and security requirements involved. This background supports effective implementation of access management solutions tailored to industry standards.

Educational Background: Bachelor’s degree in Computer Science, Information Systems, or Engineering (or a related field). Alternatively, a combination of relevant professional experience and CyberArk certifications is also acceptable, demonstrating a solid foundation in security practices.

Location: Singapore, Changi North Rise
Working Hours: 5 days work week
Benefits:

• Lunch provided
• 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
• Medical Benefits
• Leave benefits according to MOM guidelines

Responsibilities:

• Coordinate and schedule installations, removals, relocations, and periodic maintenance of machines and equipment.
• Submit necessary documents through online portals and handle any follow-up actions.
• Communicate with clients, vendors, and internal teams via email and phone to provide timely updates on service requests.
• Manage paperwork related to service orders, maintenance records, and other administrative tasks.
• Track and report on service schedules, ensuring timely completion of tasks.

Requirements:

• No prior experience required; training will be provided.
• Basic computer skills, including proficiency in Microsoft Excel.
• Strong communication skills (both written and verbal).
• Good organizational skills and attention to detail.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• A proactive and customer-focused attitude.

How to Apply:
Interested candidates are invited to submit their resumes and cover letters to [email protected]

Job Highlights:
• 5 days work week
• Great Career Prospects
• Annual Leaves, AWS, Allowance, Medical & Dental

Position Objective:
The main objective is to manage the day to day running of the stockroom, from receiving, updating deliveries, maintaining store Plannogram & the replenishment process in the shop floor.

Key Activities:
• To set up displays of company products.
• Price stock as required
• To ensure that the products on the display shelves are in correct price.
• Ensure all promotions are effectively executed across all outlets.
• Ensure you have a complete understanding of all product, including up sell items, phone cards and items on promotions and are aware of new stock lines
• Maintain high stock levels of all product, ensuring all shelves are filled and restocked regularly
• Carry out manual handling and lifting duties as required
• Ensure the correct lifting procedures are adhered to at all times. E.g. bend knees, assess load and break the load down if necessary.
• Ensure to read and keep up to date on any company notices/memos or procedural changes
• Any other duties as required or as directed by Operations Manager

Hours of work:
• Working days: Monday – Friday
• Working hours: 8am - 5pm/ 9am - 6pm/ 10am - 7pm (8 working hours)
*We will give ample of notice on working weekends and public holidays if required.

Requirements:
• Due to the nature of the business, you will be expected to work some weekends/ Public Holidays;
• Able to work at the designated WH Smith store at Changi Airport and warehouse at Changi North Street 1.
• Works well under pressure and tight deadlines
• Physically fit to lift and handle goods up to 30kg and able to maneuver heavy pallets of stocks through the facility.

Provide excellent customer service.
Provide IT technical onsite support for end user services problem which includes identification, diagnosis, rectification and escalation.
Support on desktops, notebooks, printers, scanners hardware components.
Installation, re-installation, troubleshooting and reconfiguration of Microsoft Windows and Microsoft applications that are found in the Desktop PCs and Notebook PCs. Examples of such software are Windows 10 OS or any standard desktop OS, MS Office, Internet Explorer, MS Outlook, MS Outlook Express, etc.
Installation of Apple IPad software’s.
Provide support for queries, escalation, problem determination, resolution and MAC – move, add and change.
Printer Maintenance.
Take on and resolve complex calls or tasks the other engineers could not resolve.
Responsible for learning and working independently.
Responsible for providing excellent support and timely service

• Good to have At least a Professional Certificate, Diploma or advanced /Higher /Graduate Diploma.
• Hardware Skill – Desktop, Laptop, Printer and Scanner
• Comfortable in working Healthcare/Hospital Environment
• Windows OS (Strong Windows 10)
• Working 5.5 Days

Responsibilities:

• Act as the administrative point of contact between the managers/executives and internal/external clients
• Undertake the tasks of receiving calls, taking messages and routing correspondences
• Handle managers’/executives’ requests and queries appropriately
• Perform the full spectrum of coordination and administrative duties, including but not limiting to invoicing, data entry, document filling & management, minutes-taking and overseeing goods flow
• Assist with day-to-day operations of the office
• Assist and ensure smooth check-in/out processes and room transfers of residents
• Liaise with Marketing Department and manage room assignments and allocations
• Liaise with Procurement Department to ensure timely closure of all service and purchase requests
• Oversee the maintenance of office facilities and equipment
• Monitor office supplies
• Handle accounts payable function
• Assist in the induction and orientation of the new residents on house rules, points of contact and services
• Assist in organizing and facilitate social and educational events to encourage resident engagement
• Any other tasks or duties as assigned by the Supervisor/Management

Requirements:

• Diploma with 2 years of working experience or Degree
• Good computer literacy and proficient in Microsoft Office applications
• Good organizational skills and meticulous
• Good communication skill
• Able to multi-task and work in fast-paced environment

Work Location:

• Changi East

Responsibility

· Provide IT support and perform initial troubleshooting or escalate to our outsourced IT specialists for complicated cases, or provide alternatives to resolves the cases.

· Support HQ and project sites regarding IT-related issues.

· Monitor and maintain in-house networks and servers.

· Manage and maintain computer hardware and software systems, Inventory, and deployment to users.

· Upgrade, install and configure new hardware and software to meet company objectives.

· Create user accounts and set up email accounts for new staff.

· Perform diagnostic tests and debugging procedures to optimize computer systems.

· Document processes, as well as backing up and archiving data.

· Develop data retrieval and recovery procedures.

· Perform any ad-hoc assignment as instructed by superiors.

Requirements

· ITE, Diploma or Higher qualification in computer science, information technology, information systems, or related fields.

· Preferable with at least 1-2 years of relevant working experience in a similar role.

· Responsible, meticulous, fast learner.

• Monitor customer spare requirement and liaise with various departments to activate, track, and expedite on the replenishment of on-site inventory upon usage.
• Act as customer account planner and point of contact for customer enquiries on material requirement.
• Initiate loan/exchange/purchase activities to support material shortages.
• Monitor EDD and AWB information and accurately update the Web portal.
• Weekly reporting at Customer operations meeting on spares status.
• Raise Purchase Req for Class C and D components.
• Follow up on operations spares issuance for closure; handling of administrative functions relating to customer’s spare orders.
• Providing timely responses to customers’ queries and requests.

Qualifications/Requirements

• Polytechnic Diploma in an Engineering Field.
• Working experience in material management in the aviation industry would be an advantage. Candidates with experience in inventory management in other industries would also be considered.
• At least 2 years working/professional experience. Working experience in the aviation industry would be preferred.
• Strong analytical, interpersonal and communication skills.
• Good human relations skills.
• Ability to learn fast and willingness to take up additional responsibilities.
• Proficiency with SAP will be advantageous.
• Customer-centric with the ability to adapt to different types of characters.

SIAEC is proud to have received the 2024 'Gold Standard in Excellence in Talent Management & Acquisition Award' from the Singapore Human Resources Institute.

At SIA Engineering, we are committed to ensuring your personal information is protected and never misused. Personal data collected will be used or disclosed only for the purposes of your job application and potential employment with SIA Engineering, such as for assessing and evaluating your suitability for employment in any current or prospective position within the organization and verifying your identity and accuracy of the personal details and other information provided.

By submitting your application for this position, you consent to:

a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and

b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)

Job Description

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

We’re looking for a Customer Support Associate to join our team in Singapore. This role is a unique opportunity to have an impact on Wise’s mission in helping our customers have a great experience when using Wise.

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. Your mission is to help customers have the best experience possible with our product working across email, phone and chat.

The role will give you the opportunity to:

• Help customers have the best experience possible with our product working across email, phone and chat

• Be flexible working during business hours but sometimes covering an early morning (from 5am) and weekend shifts

• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams while still achieving your KPIs

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment – at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Job Description & Requirements

- Assigned to Business Development Manager as their Sales Support

- Provide RFQ, source rate with airline and oversea agents

- Daily shipping co-ordination of AIR/SEA/Cross Border /3RD PARTY shipments

- To handle billing advise and recoveries

- Administrative support (filing, circulation, preparation/generate report and etc.)

- To undertake new projects/new assignment given from time to time

- To represent sales department in various taskforce/committee

- Other duties as assigned by the Department Manager

Job Requirement

• Good interpersonal and communication skills
• Strong ownership and sense of responsibility
• Ability to manage multiple tasks efficiently
• Excel skills will be an advantage

Benefits

• Good structured career progression
• Comprehensive training will be provided
• Monday – Friday (5 days standard Office hour)

Global Customer Assistance Services (GCAS) Operations provides emergency services to Visa cardholders around the world in more than 30 languages. Our services include emergency card replacement, emergency cash disbursement, reporting of lost or stolen cards, and general inquiries about benefits associ­ated with different types of Visa cards. GCAS also supports Finan­cial Institutions that access Visa Online (VOL) by granting access to content and applications, re­setting passwords, and providing general information.

The services are supported via Voice, Email and Chat channels.

What a Client Care Support does at Visa:

The Customer Service Support will be part of our World-Class Customer Support team where you will be responsible for supporting card holder’s needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. 

A Client Care Support is responsible for Voice Channel only.

In this role, you are expected to:

• Respond to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations.

• Collaborate with peers to help cardholders, provide thought-leadership and inspire both customers and peers in a diverse business environment.

• Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.

• Evaluate the nature of each call and determine the appropriate action to complete the request.

• Answer general customer service questions from cardholders, explain multiple program features, and where appropriate, transfer the customer to the issuing bank to obtain specific account information or transfer the customer to an appropriate Third-Party Service Provider.

• Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.

• Provide general information and support on any VISA related topic or product and direct the customer accordingly.

• Provide status update on Emergency Card and Cash requests when customer calls to follow up.

• Ensure smooth delivery set up of Emergency card and disbursement of Emergency cash upon receipt of approval from the banks.

• One Stop Fulfillment of Emergency service with customer and their banks.

• Use several computer programs to respond to customer inquiries.

• Document cases to show action taken.

Why this is important to Visa

This position is akin to a brand ambassador’s role. The role requires one to project the image of the company in the most professional manner. The services offered fulfilled the needs of the customers and bring in revenue to the company.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Description

• Repair of non-motorised equipment such as maintenance steps, hydraulic carts, nitrogen carts, etc.
• Perform preventive and corrective maintenance in accordance with approved documents
• Ensure proper and accurate details filled up and signed off on job card and task sheets upon completion of work
• Ensure equipment is in working/serviceable condition before releasing to user
• Able to read and understand engineering schematic drawings and manuals
• Other duties as assigned

Job requirement

• Candidate must possess minimum Professional Certificate/NiTEC in Engineering (Mechanical/Automotive) or equivalent
• At least 1Years of working experience on repair of mechanical and/or hydraulic equipment
• Good Hands-on skills

Role/Job purpose

The CS Training Lead provides strategic leadership and oversight to the regional CS Training team, ensuring the delivery of effective learning and development initiatives that support business objectives and foster employee growth. This role manages the performance of the CS Training team, guiding and directing them to meet organisational goals.

The CS Training Lead coordinates team activities, manages workloads, and aligns efforts with Servicing Operations teams’ priorities. This role also fosters a positive and motivating work environment, encouraging collaboration and professional development among team members, and works closely with stakeholders to identify and capitalise on growth & scalability opportunities.

The Customer Support Training Lead will lead the APAC Customer Support Training Team, based in Singapore.

Responsibilities

As a Customer Support Training Lead at Wise, you'll be at the forefront of revolutionising our training operations. You'll lead a team of training specialists, guiding them to fulfil operational and training project tasks by applying the core skills across four leadership pillars - LEAD, DELIVER, DEVELOP and NURTURE.

LEAD:

• Define the direction and empower your team towards shared goals in a fast-paced environment.

• Act as a bridge between training specialists and senior leadership, ensuring clear communication and alignment with Wise's mission.

• Create a positive work environment through mentorship, coaching, and recognition.

DELIVER:

• Make data-driven decisions to maximise impact for our customers.

• Ensure the team meets KPIs and adheres to project timelines.

• Foster clear communication between leadership, the team, and stakeholders.

DEVELOP:

• Facilitate ongoing development through knowledge sharing and feedback.

• Set growth targets and encourage personal development plans for team members.

• Maintain comprehensive understanding of training programs and processes.

NURTURE:

• Cultivate an inclusive work environment based on Wise values.

• Demonstrate emotional intelligence in navigating team dynamics and conflicts.

• Promote work-life balance to prevent burnout while ensuring productivity.

• Ensure smooth training operations and effective team management.

• Connect team expectations with overall mission/goals through transparent communication.

• Build relationships across functions and represent the training team to senior partners.

• Support team members with coaching, mentoring, and assistance as needed.

Job Summary:

1) Before testing the lots, operator request technician / Sr. Operator (Test) to countercheck the diagnostic to run the program.

2) Brings the Pass chip trays to the work bench for quantity check on each tray.

3) Collect the finished products separate the good chips and reject chips.

4) Complete the Error Code Collection Form at Low Yield.

5) Complete the Outgoing Inspection Checklist.

6) Count the materials QTY.

7) Double check inputted information.

8) Enter information on the corresponding fields using barcode scanner.

9) Inspect the outgoing materials for production.

10) Label the Reject/VISL chips and write down the number of bad chips.

11) Materials pack out. (Materials Strap, vacuum seal and stick a product label)

12) Materials Strap, vacuum seal and stick a product label when necessary.

13) Prepare and fill in the traveller.

14) Prepare and print out label.

15) Prepare the chips for OOBA.

16) Put tray and material on Handler.

17) Test operator clips a GREEN clip on each tray of passed chips and a RED clip on each tray of reject chips.

18) Verify the traveller information with the materials.

Job Requirements:

- 8 hours shift work (rotating day/night shift)

- Willing to work in cleanroom environment

- Basic English language skills (Able to read and write)

- Has manufacturing/fab experience

- 1 to 2 years of related working experience in the semiconductor industry is preferred.

Wise’s audiovisual team ensures that all the AV equipment is ready for events and meetings in our offices across the world. The team makes sure that the events run in a smooth and orderly manner from the technical perspective. While the day to day duties vary slightly based on the situation, the AV technician is responsible for supporting cross office events and web conferencing meetings.

What you’ll do:

• Run the technical production of cross-company events of varying complexity, size, and locations in collaboration with our established AV partners

• Deliver the best AV experiences for in-room and remote participants using Zoom, Vimeo and various other hardware that we use in our offices (Logitech, Neat, etc)

• Maintain and upgrade AV solutions in our offices while working together with Wise’s Workplace team to keep the AV systems up-to-date and automated where necessary and possible (office refurbishments and new offices)

• Create, maintain, and update the runbooks that document the usage of our event spaces and meeting rooms

• Develop and maintain standards and ensure all deployed AV solutions are raised to those standards

• Lead the knowledge/skill growth with the wider Support units to offload operational workload as much as possible

• Work on additional AV services relevant to the employee experience such as digital signage systems and room bookings

• Deal with support related service requests and incidents for the supported technologies and infrastructure together with other IT support teams

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

About the job

We are looking for a proactive enthusiast to provide executive administrative assistance to the Ikano Retail Management team in the Service Office and to aid in the execution of cost-efficient travel solutions and strategies that align with the organisation’s strategic and operational goals. The incumbent is required to have great attention to detail, strives to deliver high quality work and shares IKEA values to Renew and Improve.

Your assignment

• Provide consistently high levels of executive management support while maintaining confidentiality and exercising diplomacy.
• Assess and manage competing priorities, initiate timeline for various decision forums and exercising discretion to facilitate optimal use of the managers’ time.
• Manage managers’ meetings, coordinate travel arrangements and itineraries.
• Support and back up the Executive Support & Travel Manager in the Ikano Retail Board preparation, pre-meeting coordination of materials for various committees and decision forums.
• Execute the progression of information and duties including overseeing the signing of legal contracts & documents, raising purchase orders, maintaining the Ikano One webpage, filing travel expense claims for the management, co-workers’ profiles maintenance in the travel system and annual travel budgeting process.  
• Lead and/or contribute to ad hoc projects to support the achievement of organisational-level strategic and operational objectives.
• Evaluate, introduce and implement travel and admin solutions/technologies to improve efficiency and deliver envisioned benefits.
• Initiate improvement to optimise and streamline business processes in areas where there is opportunity for increased efficiency and cost-saving.
• Identify, document and update standard operating key procedures and processes.
• Drive vendor selection initiatives for corporate hotels and travel providers.

As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.  

Key responsibilities

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
• Provide hands and feet for infrastructure specific needs including physical checks/ work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

Job Description

• Repair of non-motorised equipment such as maintenance steps, hydraulic carts, nitrogen carts, etc.
• Perform preventive and corrective maintenance in accordance with approved documents
• Ensure proper and accurate details filled up and signed off on job card and task sheets upon completion of work
• Ensure equipment is in working/serviceable condition before releasing to user
• Able to read and understand engineering schematic drawings and manuals
• Other duties as assigned

Job requirement

• Candidate must possess minimum Professional Certificate/NiTEC in Engineering (Mechanical/Automotive) or equivalent
• At least 1Years of working experience on repair of mechanical and/or hydraulic equipment
• Good Hands-on skills

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

Technical Support and Troubleshooting:

· Provide first level support for end-users, including handling software and hardware issues.

· Install and configure new hardware and software, basic Wi-Fi setup, ensuring it integrates seamlessly with existing systems.

· Main projects involving but not limited to inflight point-of-sale solution, inflight marketplace, RFID inventory management.

Project Management:

· Assist in the planning and implementation of IT projects, ranging from system upgrades to new system deployments.

· Coordinate with different departments to ensure IT projects align with business objectives and timelines.

· Monitor project progress, address any issues that arise, and ensure projects are completed on schedule.

· Participate in user acceptance testing, develop test cases.

Business and User Liaison:

· Collaborate with business users to understand their IT requirements and challenges.

· Translate business requirements into technical specifications for vendor implementation.

· Provide training and support to users on new systems or functions.

· Act as a bridge between the IT team and other departments, ensuring clear communication and effective collaboration.

Continuous Improvement:

· Recommend improvements to existing IT systems and processes.

· Evaluate modern technology solutions that could enhance business efficiency and productivity.

Requirements

· Bachelor’s degree in Computer Science, Information Technology, or related field.

· 3+ years of experience in IT support or a similar role.

· Strong knowledge of Windows and macOS operating systems, as well as common software applications.

· Ability to diagnose and resolve technical issues with hardware, software, and peripherals.

· Excellent communication and interpersonal skills, with a customer-focused attitude.

· Ability to work independently and as part of a team in a fast-paced environment.

· Strong organizational skills and attention to detail.

· Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

What are we looking for:

As a Core banking Production Support, you are responsible for analyzing issues reported by the clients, reproducing reported problems in a testing environment, formulating workable solutions and conducting impact assessments on affected business areas. If you are passionate about creating positive customer interactions and impact, you are what we are looking for

Are you ready to take a growth journey with us?