Total 4,377 support analyst job vacancies in Customer Service category in Singapore

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Job Description

• Industry/ Organization Type: IT Solution Provider
• Position Title: IT Desktop Support Engineer
• Working Location: Ubi
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $4,000 + VB
• Duration: Permanent

Key Responsibilities

• Management of asset services, including hardware and desk-side support services.
• Coordination and management of 3rd party vendor support services.
• Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
• Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
• Receipt and support of goods from third-party hardware suppliers.
• Performance of regular checks on assets and reporting on data quality.
• Management of PC disposal with third parties to minimize financial risks.
• Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
• Maintenance of an end-user support knowledgebase.
• Provision of on-site support to maintain a close relationship with end-users.
• Management of various IT devices used in the client environment.
• Coordination with 3rd party suppliers, including escorting them during services.
• Reporting any service non-compliance and issues to client IT.
• Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
• Datacenter support including maintaining rack layout and cabling information, physical devices hardware inventory list, and providing escort services when other suppliers require access to client racks.
• Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

APPLY NOW!!!

• Minimum NITEC in Information Technology/Computer Science with at least 1 year of experience in a relevant field
• Proficient in Microsoft software applications
• Strong understanding of user desktop administration

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65860 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Our client is from the Retail Industry. They are looking for a IT Support Executive to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Collaborate with external vendors for maintenance and service coordination.
• Provide troubleshooting and support at levels 1 and 2 for both corporate and store users.
• Install, administer, and configure various systems, including desktops, laptops, and mobile devices.
• Assist in training, onboarding, and offboarding of staff.
• Ensure the firmware of devices such as laptops and desktops is kept up to date.
• Manage and maintain IT assets effectively.
• Develop, establish, and update Standard Operating Procedures (SOP) and documentation for IT-related tasks.
• Compile and generate departmental reports in Korean for the HQ IT team.
• Serve as the liaison between the Singapore IT team and HQ IT team to facilitate effective communication and execution of projects and assignments.
• Handle other ad-hoc duties as assigned.

Requirements:

• Min Diploma or bachelors’ degree in Information Technology or related discipline.
• Minimum 2 years of relevant experience in retail environment
• Strong in business level Korean & English language in order to liase with HQ IT Team in S Korea.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

Main responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

- Gatekeeper for the production stability & quality

- Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

- Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge)

- Supervise the production activities (with reporting, governance and operational management)

- Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)

- Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)

We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.

We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.

We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.

We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.

We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.

We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.

We are finally responsible for the CBI Run Portal.

Strong points:

Challenging mission which help to develop strictness, agile methods and precision in the communication

Ensures a good visibility from the management and all CBI colleagues

The collaboration with support & dev teams allow to develop IT and production knowledge

It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

Need to structure the information for all CBI team

Need to bring more and more visibility

Need to propose initiative to develop digital solutions and assets

Need to save workload by optimizing and automatizing RCT activities

Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

Be the point of contact on each run process to give advice on method and good practices

Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.

Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Expected level of knowledge and mindset:

- Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)

- Knowledge sharing minded (wiki + procedures + training + self-learning video)

- Good communication

- Will to understand the production need and to propose a suitable solution

- Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people

- Be able to perform regular concise executive summaries

- be reactive

Techno:

- Jira + Service Now

- Full Office suite with an ability on iconography usage and pivot table

- SQL developer (simple and joined queries)

- PowerBI (data refresh, report generation and new indicators building).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

• Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

• Provide user data and application recovery

• Providing Remotely support.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Provide VIP support (When required)

• Resolve and update incidents with in SLA and also update stakeholders for P1 cases

• Deliver VIP customer experience to the highest standards, aligned to the company values, and

• Actively contribute to the smooth running of the IT processes and procedures.

• Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters

• Supports Desktop operating systems (Windows 7/10), desktop applications (Office 365), mobile device management such as Microsoft InTune

• Incident & service management

• Logging of requests, support calls and escalating where appropriate into the Service Management tool

• As a single point of contact for TM incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required

Responsibilities

• Working closely with sales & marketing on product pricing strategies
• Implement and oversee on product pricing and discounts
• Conduct product and pricing analysis to ensure pricing competitiveness
• Verifying the validity of price and condition inquiries and guaranteeing adherence to all applicable price-related regulations
• Developing SAP Cloud Analytical analytics tools and customized reports
• Stay updated on market trend and competitors’ pricing models
• Ad hoc duties as assigned

Requirements

• Bachelor of Business Administration or Economics or equivalent
• At least 5 – 8 years of pricing analysis experience
• Experience in using SAP system will be ideal

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No.: 13C6305

Registration No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Executive.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Provide face-to-face or remote customer support across all end user IT services
• Apply technical knowledge to support end users for corporate desktop, laptop, mobile devices as well as network services, email services, etc.
• Install, upgrade, support and troubleshoot Windows Operating Systems and applications such as Microsoft Office or any other authorized desktop applications.
• Troubleshoot and perform hardware break-fix on computers, or follow up warranty process accordingly
• Deliver and maintain excellent customer service, ensuring all customers are responded to and problems are addressed in a timely, efficient and professional manner.
• Provide ideas and solutions to prevent problems and incidents from reoccurring that impact client computing support and overall employee productivity.

Job Requirements:

• Diploma or Degree in IT, Computer Engineering or equivalent
• 1 to 2 years' experience in IT Desktop support
• Good support knowledge in MS Windows OS and Office Suite products
• Basic knowledge in IT Infrastructure (Network topologies, VPN, Server etc.) enough to isolate end user problems

Location: Depot Close (Queenstown area)

Working hours: 8.30am to 5.30pm (Monday to Friday)

Salary: $2800 - $3400

Interested applicants please send in your MS Word resume. Shortlisted candidates will be contacted very soon. Thank you.

User Access Support (IAM) | $ 6000 (Jurong)

Provides user access administration and support, including maintenance of software/hardware license, and maintenance contract renewal.

· Application first level support.

· Perform access administration as per Account Request Service Requests and Password Reset Service Requests.

· Configuration of default access for new onboarded systems or change request.

· Monthly operational reporting.

· Assist in system testing due to fixes, enhancements.

· Coordinating annual account ID verification exercises.

· Assist in reorg activities.

· Assist in providing and extracting data for audit purposes.

Skills:

· Prior experience in Identity and Access Management (IAM) (i.e. SailPoint IdentityIQ).

· Prior experience in helpdesk support.

· Knowledge on IT matters.

· Good communication skills.

· Good command of written and verbal English.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

EUC Support Engineer | $ 5500 (Jurong)

· Develop, implement and administer IT projects pertaining to user computing such as mobility and user networks (wired or wireless).

· Support day-to-day IT operations such as asset, patch and problem management.

· Participate in all internal or external audits pertaining to the user computing domain.

· Perform user computing procurement.

· Perform documentation on user computing domain such as developing user guides, FAQ and Tips and Tricks.

· Support user related issues on PC software application, including IP telephony settings.

· Set up and support email services, print services, Security, Active Directory and remote access.

· Support on Mobility including iPad, GoMax and SOE Mobile Email.

· Backend support, resolution, such as email, security, Active Directory and remote access.

· Follow-up on WOG related incidents such as hardware replacement.

· Ensure user computing policy and procedure are kept up to date.

· Perform troubleshooting of user computing issues when required.

· Liaise with vendor on IT matters pertaining to user computing such as goods receipt.

· Handle start work and work cessation arrangements.

· Work closely with IT manager to ensure that user computing projects are implemented properly and on schedule.

· Be proactive in proposing and developing more efficient way of running user computing environment.

· Maintain and update desktop support documentations and IT inventory

Skills:

· Diploma or Degree in IT.

· At least 3 years of experience in supporting user computing domain.

· Experience with mobility infrastructure and mobility applications.

· Experience working in a fast pace environment.

· Ability to multi-task and reprioritize workload.

Interested candidates, please send your CVs on [email protected]

Regret to inform that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

Office Based at Tiong Bahru (Alexandra Road)

Salary S$4000 - $5000

Job Description: -

The Finance Analyst is responsible for providing critical financial analysis and support to various departments within the organization. They will assist the organisation to make sound financial decisions by collecting and analysing financial data, preparing reports, and present the findings to management which will contribute to the strategic planning and decision-making process of the organization.

Role & Responsibility:-

• Perform in-depth analysis of financial data, including but not limited to income statements, balance sheets, and cash flow statements, to identify trends, variances, and areas of concern.
• Prepare and distribute regular financial reports and dashboards for various stakeholders, summarizing key performance indicators, financial metrics, and insights.
• Creates financial models based on analyses to support organizational decision making.
• Analyse budget-to-actual performance, investigate and explain significant variances, and recommend corrective actions when necessary.
• To create and manage financial models to support long-term planning, investment decisions, and scenario analysis.
• Develops financial plans and reports for organizational leaders.
• Analyses industry trends and makes recommendations based on those trends.
• Assist in the development of annual budgets and financial forecasts.
• Evaluate the cost-effectiveness of various projects, products, and initiatives and provide recommendations for cost-saving opportunities.
• Evaluates capital expenditures and depreciation.
• Assess financial risks and recommend strategies to mitigate those risks.
• Bonus where the candidate has an understanding of company valuation models or experience with mergers.
• Perform other related duties as assigned by the Executive Chairman and/or higher Management.

Requirement:-

• Candidate must possess at least a Degree in Accountancy / Finance / Economics or above.
• Have a sound understanding of Singapore Financial Reporting Standards (“SFRS”) and International Financial Reporting Standards ("IFRS")
• At least 2 years of relevant working experience or Management Reporting

Loh Suet Yan Reg No: R22108031

The Supreme HR Advisory Pte. Ltd. EA No: 14C7279

Our Client is a leading leader in the communications and cyber security sector. They are looking for talents to be a part of their growing team!

Job Description

• Oversee telecommunication services and associated assets to ensure seamless connectivity.
• Handle subscriptions for newspapers, magazines, online portals, TV, and related assets.
• Manage office sundries, stationery supplies, and office equipment efficiently.
• Coordinate the ordering of name cards and manage contact listings.
• Supervise first aid/AED equipment and training programs.
• Organize transportation and travel arrangements for staff.
• Coordinate catering services for both VIPs and staff.
• Manage the procurement system for item purchases.
• Handle visitor management and oversee room/facility bookings.
• Manage onboarding processes for new hires
• Oversee the resource booking system for optimal utilization.
• Displays / signage management
• Undertake any other ad-hoc duties as assigned

Job Requirement

• Min Diploma in any discipline
• Prior relevant experience in procurement or in the job scope would be an advantage
• Meticulous with details, good communication and interpersonal skills
• Able to work in a fast pace and challenging environment
• Able to start immediately or within short notice

Working hours

• Monday to Friday, 8:30am - 6pm
• Tanjong Pagar MRT station

Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.p-serv.com.sg. I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

It’s an exciting time for Write Edge as we enter our next phase of expansion. For us to continue delivering the best customer experience for our students and parents, we are looking for driven and resourceful individuals with warm personalities to join us as Centre Managers / Full Time Customer Support Specialist.

As part of our Customer Support team, you can expect to receive hands-on experience with mentorship in a fast-growing SME.

You can expect to:

• Attend to walk-in customers and incoming phone/email enquiries
• Provide professional course consultation and excellent customer service to prospective students
• Communicate and coordinate with customers in ensuring prompt follow-up and closure for all enquiries
• Proactively build, maintain and enhance relationships with students and parents
• Provide support to the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Perform a variety of administrative duties in support of the day-to-day operations, including preparation of invoices
• Ensure the safety and appropriate behaviour of students at the centre

You should be:

• Proficient in Google Docs, Sheets, Microsoft Office and technology in general
• Able to multi-task, and adapt to a fast-paced and changing work environment
• A great problem-solver with quick reactions and is meticulous with details
• Have a great interpersonal skills with verbal and written English proficiency
• An accountable and responsible team-player
• Able to portray oneself as an extension of the company - an English and Writing specialist through one’s attire and speech professionally

Additionally, to be a Centre Manager, you should also:

• Have at least 1- 2 years of relevant working experience
• Exhibit leadership qualities
• Have some project management experience, will be an advantage

Location(s): Across Branches
Please see the list of locations at https://www.write-edge.com/locate-us/

Work Hours:

4 weekdays and 1 weekend / 2 weekdays and 2 weekend

Weekdays: 1pm - 10pm

Weekend: 830am - 630pm

Working days will be fixed, assigned at the point of offer based on candidates' experience and company needs.

Read more about how it is like to work at Write Edge here: https://tinyurl.com/WEglassdoor

Responsibilities:

· Create and maintain a comprehensive documentation of the system enhancements and fixes;

· Track and monitor internal and external stakeholders’ requests on system enhancements and fixes;

· Manage internal and external stakeholders’ enquiries and feedback on the system; and

· Collate and prepare data for analysis.

Qualification:

· A diploma/degree in any discipline

· Experience in IT system management, data processing and database management will be an added advantage

Competencies:

· Strong administrative skills

· Good verbal and written communication

· Good interpersonal skills

· Proactive in pushing for well-considered change with internal and external stakeholders

· Keen eye for detail

· Driven and motivated personality with an inquisitive mind and has the initiative to make things happen

Responsibilities:

• Extract daily lifts & escalators breakdown records from system & forward to respective parties for follow up.
• Prepares monthly lifts & escalators breakdown records to customers & internal parties.
• Prepare and send the monthly lifts & escalators breakdown report to customers.
• Maintain the record of tools, assets & other records.
• Daily operations support to all parties in the division.
• Communications with internal & external customers.
• Prepare ISO, EMS and J-sox documentation/test for division.
• Leading a team to assist engineers & section heads to prepare and submit quotation input & purchase requests. Liaise suppliers/subcons for price inquiry on supply/works.
• Liaising with contracts department to update and maintain SOR/MTD price record for all clients
• Liaising with purchasing department for purchasing and standardization of vendor SOR price
• Any other ad-hoc matters/issues assign by Dept Head/Manager

Requirements:

• diploma/degree
• Good command of written & spoken English
• Experience with ERP would be advantageous
• Good knowledge in Excel & other MS office applications would be advantageous.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Sing Wen Qiang

EA Personnel Reg No: R22104221

An exciting opportunity to be be involved in Customer Data Analytics, producing insightful analysis and to establish data product roadmap, to develop and roll-out data product based on various data sources that forms a centralised customer data view within Enterprise Data Platform.

Mandatory Skill-set

• Bachelor's Degree in Computer Science, Business Analytics, Statistics or equivalent;
• At least 3-4 years of hands on experience in data analytics;
• Proven experience in designing and developing data models and ETL;
• Proficient in performing data analysis using SQL, Python or SAS;
• Has experience in data warehouse design such as Star Schema, Snowflake Schema, Data Vault, Database Normalization and De-normalization;
• Strong analytical and problem management skills;
• Proven experience in stakeholders management skills;
• Independent, yet a good team player;
• Proactive with high sense of ownership.

Desired Skill-set

• Experience in graph database or column-oriented database is a plus;
• Experience in financial industry is a plus.

Responsibilities

• Perform data profiling and data analysis on data sources;
• Design, plan and communicate data products roadmap to relevant stakeholders;
• Develop, test and roll out data product;
• Identify and define data quality mechanism to make sure data is available, usable and of high quality;
• Manage and prioritize change requests from users;
• Support development of analytical data consumption;
• Involve in the planning of data management strategy and technologies;
• Ensure that all data analytical projects are compliant to necessary guidelines, policies and regulations;
• Keep up to date with latest industry trends, regulatory compliance and emerging threats;
• Identify risks and collaborate with relevant stakeholders to mitigate the risks.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

• Provide End-user desktop support and trouble-shoot for Windows systems
• Setup and install new PC, Install customer’s specific and non-standard applications onto new machine and performing application testing to non-standard applications work properly
• Perform data-migration to new machines and perform manual configuration on customers’ application, and testing
• Help in trouble-shoot and resolve hardware and software issues on existing Desktop
• Plan and liaise with users to schedule appointment
• Min. 3 years of working experience in desktop end-user support
• Proficient in latest Windows Operation System installation, Maintenance & trouble-shoot
• Good knowledge of Microsoft office 365 application and trouble-shoot
• Can work independencely and resourceful in resolving IT issues

Customer Service Executive (Digital Services) - Inbound outbound calls / Support Sales Team [3770]

Working Hour: Monday – Friday (9am – 6pm)
Salary range: $2,000 - $2,500
Location: Potong Pasir // Geylang Bahru

Job Descriptions:

• Manage incoming calls and attend to enquiries or emails from clients
• Prepare quotations, sales orders, purchase orders & delivery orders
• Able to process all orders accurately and within expected timeline
• Provide administrative support (for example, check visuals and floor plan, prepare installation report etc) for the Sales Team
• Co-ordinate smooth workflow of orders and relevant logistics arrangement
• Any other ad-hoc duties and assignments as required as by the Sales Team

Job specifications:

• Minimum GCE “N” / “O” Levels or equivalent
• 1 to 2 years’ administrative or operational experience preferred
• Proficient in MS Excel and Word

WhatsApp: +65 82026403

Email: [email protected]

14C7279 The Supreme HR Advisory Pte Ltd

R21103770 Chu Jenn Anne

• Up to S$5,500
• European MNC
• 5-day work week
• Familiarity with ITIL processes
• Proficient in Microsoft Office 365, One Drive, SharePoint, Server, Windows Professional & Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

Our client, a leading medical devices manufacturer, is looking for suitable talents to join their growing business as an IT Support Engineer.

RESPONSIBILITIES:

• Perform daily reviews of system backups for the local site, operating servers, and network equipment, and document the findings.
• Assist network administrators in troubleshooting network connectivity, server, and VOIP issues. Additionally, support in maintaining accurate Active Directory entries for desktops.
• Provide support for the Office Suite, Outlook email applications on desktops, and other company-endorsed desktop and mobile applications.
• Resolve hardware and software issues pertaining to desktop and mobile devices.
• Provide support for production and office peripherals as required.
• Work closely with Operational Technology (OT) teams to understand system requirements and integration points.
• Assist in the design, implementation, and maintenance of OT systems.
• Troubleshoot and resolve issues related to the convergence of IT and OT technologies.
• Manage Configuration Items (CI) in the Computer Management Database (CMDB).
• Manage incident and service tickets in ServiceNow.
• Manage critical incidents and handle escalations in a professional manner.
• Monitor and report on key performance indicators (KPIs) while defining and implementing measures to optimize performance.
• Collaborate with global cross-functional teams (including IT Infrastructure and Digital HUB) to implement various IT and Digital solutions in Singapore and Malaysia.
• Actively engage with clients to comprehend their needs and advocate for IT solutions.
• Cascade IT communications to IT users at the local sites.
• Gather feedback from local management and users on IT services and provide insights to the leadership team for ongoing improvement of IT services.
• Continuously monitor operations and proactively develop enhancements to improve the overall user experience.
• Offer solutions and ideas for improvement and optimization.
• Plan and implement IT rollout projects.

REQUIREMENTS:

• Bachelor Degree in Computer Studies/Information Technology
• Minimum 5 years of work experience in Information Technology
• Familiarity with ITIL processes
• Technical certifications are advantageous.
• Proficient in the following:

*Microsoft Office 365, One Drive, SharePoint.

*Basic apps available on mobile devices, and setup on mobile devices.

*Latest version of Windows.

*Basic configuration of PCs and laptops.

*Overall LAN/WAN concepts including DHCP, TCP/IP, VPN, DNS, ADS, and knowledge of remote access technologies.

*Server and Windows Professional and/or latest version.

• Technical knowledge of client endpoint devices and printers, software & hardware configuration troubleshooting, and follow-up.
• Desired knowledge in the field of Industry 4.0/IOT.
• Experience in connecting shopfloor machines to IoT platforms is a plus.

OTHER INFORMATION:

• Location : North-East
• Working hours : Monday – Friday ; Office Hours
• Salary: Up to S$5,500 ; Salary will commensurate according to experience & qualifications
• The Company strives to achieve employee satisfaction and provides conducive working environment, attractive incentives and remuneration to all staff

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :

Email – [email protected]

or call your Friendly Consultant, Florence at 6590 9906 or WhatsApp 8655 6810 for a confidential discussion.

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

• Supporting and communicating with end users regarding their IT issues
• Perform troubleshooting for client platform related problems.
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

To Apply:

Interested candidates, who wish to apply for the above position; please click the "Apply Now" below and send in your resume to <[email protected]>

We regret that only shortlisted applicants would be notified.

Bautista Gia Grace De Guzman | REG No : R23111973

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.sg/policies. You also acknowledge that you have read, understood, and agree to the said Privacy Policy.

Job Description:

• Provide support to Project Managers their admin work, document compilation, tabulation of reports and figures, meeting scheduling, onboarding and offboarding process, etc.
• Handle the IT account request and route to the relevant action parties for action and tracking the completion to close off the request.
• Assist in the preparation of system account reviews. Coordinate with the relevant parties for the review of system accounts.
• Assisting in the update and maintenance of the system register and tracking the end of support for the software component used by the various application systems.
• IT asset tracking and updating register.
• Track invoices and check for services rendered or goods received.
• Any other ad hoc duties as required that commensurate with the job grade.

Requirements:

• Diploma and above

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang