Total 4,183 technical support job vacancies in Customer Service category in Singapore

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Key Skills

• Master’s degree in relevant specialties
• Candidates should have (5-7) years of experience in Production Support of financial systems.
• Strong knowledge on KONDOR+ application for 3+ years or 3+ years of experience in IT Support for another Capital Markets applications
• Candidates should have ITIL certification/knowledge.
• Knowledge of major market regulatory body’s rules is an advantage
• Exposure to Capital Markets applications (E.g. Summit, Kondor+, Murex, Calypso…) is an advantage
• Should be able to do SLA & KPI management, Client communication & interaction
• Predictive analysis, consulting, escalation management
• Risk analysis and project execution
• Knowledge in Capital Market FO/BO environment is an advantage
• Strong knowledge in Configuration Management
• Strong knowledge in XML, SQL, PL/SQL, Shell Scripting, MQ Series, CFT and Control-M.
• Knowledge of monitoring solution like ITRS Geneos is an advantage
• Good knowledge of Microsoft Office
• Careful observance of standards and processes
• Excellent communication and interpersonal skills
• Strong analytical or troubleshooting skills
• Ability to work well under pressure
• Autonomous, self-motivated and excellent team player
• Strong perseverance and diligence towards attaining goals and effective time management
• Self-starter and ambitious

Other Professional Skills and Mindset

• Strong passion for production support and resiliency.
• Appetite to follow technology trend and participate to communities.
• Eagerness to learn and adapt in a dynamic software development environment.
• Excellent problem-solving and analytical skills.
• Effective communication skills and ability to work collaboratively in a team.
• Excellent Aptitude, Curious to learn and inquisitiveness.
• Eagerness to learn and adapt to new technologies.
• Passion for sharing expertise and grow team members’ skills.

Location: Changi Aiport

Working Hours:

• Monday to Friday: 2 staggered time - 7am - 4pm / 10am - 7pm

Salary: Up to $2,800 (based on qualifications and experience)

Responsibilities:

• Provide 1st Level Technical Support via phone, remote assistance, and email.
• Escalate and track incident/service requests professionally and promptly.
• Provide onsite support as needed.
• Assist with additional administrative tasks as required.

Requirements:

• Minimum 6 months of experience in an IT service desk environment preferred.
• Strong written and oral communication skills in English.
• Excellent telephony and problem-solving skills.
• Self-motivated with a customer-oriented attitude.
• Ability to collaborate effectively in team environments

For interested applicant, click 'apply'

EA Reg no: R1328476
EA License No: 16C8443
EA Personnel Name: Melody
EA Personnel No: R2095899

- To provide Desktop Windows upgrade from 10 to 11 (migration) and test of GPO Policy on Windows 11.

- Work with Desktop Team

-Atleast with 1 year experience is required in Migration and Upgradation

-Office hours

- To provide Desktop Windows upgrade from 10 to 11 (migration) and test of GPO Policy on Windows 11.

- Work with Desktop Team

-Atleast with 1 year experience is required in Migration and Upgradation

-Office hours

Lab Technician / Lab Chemist (Surface Finishing Chemical)
5 Days
830am-530pm
$1800-$3000
Tuas (Company transport at Boon Lay)

Responsibilities

• Prepare solutions by weighing ingredients and dissolving and diluting substances
• Analyze organic and inorganic compounds to determine their composition
• Conduct qualitative and quantitative experiments taking into account the volume and structure of ingredients
• Customize formulas and use different reagents to test chemical reactions
• Write technical reports of the test results
• Develop nonstandard tests for chemical products
• Maintain lab equipment and troubleshoot or report on malfunctions
• Refine chemical products to improve their quality
• Ensure compliance with laboratory health and safety guidelines
• Sterilize equipment and store materials in secure places

Requirements

• Laboratory work is a plus
• Good knowledge of laboratory health and safety standards
• Diploma/Degree in Chemistry

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Provides technical assistance and guidance in term of cloud computing platforms, such as AWS and Microsoft Azure.
• Accountable for fixing problems with network connectivity, performance, scalability, availability, security, and cloud infrastructure.
• Manage and troubleshoot issue of Linux, Windows server and Active Directory.
• Monitor and analyse the health and performance of the cloud systems and services and suggest improvements and best practices.
• Keeping up-to-date with the latest cloud technologies and trends as well system administration to provide informed support and recommendations.

Job Requirement:

• Good interpersonal and communication skill
• Proven experience in IT L2 technical support roles
• Strong knowledge in AWS, Azure cloud services, Linux and Window operating systems
• Require to standby sometimes to make sure patching job

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

About the Client:

Join a well-established household brand in Singapore that is a leader in the financial sector.

Responsibilities:

Support and manage banking infrastructure by ensuring optimal performance, troubleshooting issues, and maintaining server stability.

• Monitor Linux, Windows, AIX servers, ensuring uptime via automated and manual checks.
• Perform timely server hardware maintenance, upgrades, and configurations as needed.
• Manage incident and change processes to ensure smooth infrastructure operations.
• Document procedures, configurations, and updates to streamline troubleshooting efforts.
• Provide 24/7 support for critical infrastructure operations, resolving urgent issues.

We are looking for a proactive individual with a solid track record in infrastructure support within the banking sector.

Skills/Requirement:

• Minimum 5 years in banking infrastructure support, particularly Linux and Windows systems.
• Hands-on experience with VMware ESX, server maintenance, and configurations.
• Strong organizational, time management, and incident management capabilities.
• Effective communication and collaboration skills to work with cross-functional teams.
• Willingness to provide on-call support beyond business hours as needed.

If you are a dedicated Linux Infrastructure Support Engineer looking to advance your career in a world-class banking environment, we want to hear from you! Apply now to embark on this 12-month journey at Changi Business Park.

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected]

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

**********************************

This advertisement is recruiting for the position of Operations Support Officer.

If successfully selected, you will be seconded to MOE secondary school located in Jalan Bunga Rampai.

Contract Period: From 1 January 2025 – 31 December 2025 (Base Year)

From 1 January 2026 – 31 December 2026 (Option Year)

Personnel to be deployed at the following hours:

• Mondays to Fridays: 7.00am to 4.00pm, inclusive of half hour lunch break
• There may be a need to be deployed to cover the working hours of 8.00am to 5.00pm or 9.00am to 6.00pm due to exigencies of service, inclusive of half hour lunch break.
• Service is not required on Saturdays, Sundays and gazetted public holidays unless it is a special school event.

The service required are set out as follows :

The operations support officer will provide printing support to school staff and assist the School Administration Team to man the reception counter in the school’s general office. The role of the support staff covers the following areas:

• Support basic administrative duties such as PRINTING, photocopying and faxing.
• Greet and welcome visitors
• Answer, screen and forward calls
• Attend to queries. (e.g. provide basic and relevant information) in person or via phone calls
• Handling mail and deliveries
• Attend to students who are sick and those seeking permission to leave school.

The personnel shall minimally have the following qualifications, skills and experience:

• GCE N Level or equivalent (Qualification)
• Must be able to communicate well in English (Skills)
• Preferably be conversant in a second language such as Malay, Mandarin or Tamil (Skills)
• Must be able to use a computer for basic administration work. (Skills)
• Must be able to operate the high speed multifunction printer MFP. (Skills)
• Preferably have one year of work experience in a government school environment (Experience)

Position: Service Support Crew
Location: Singapore (On-site presence required on weekends; remote work on other days)

About Red Dot Bespoke:
Red Dot Bespoke is a Singapore-based custom clothier focused on combining tradition with technology in bespoke tailoring. Join us if you’re passionate about customer service, data management, and tailoring innovation.

Key Responsibilities:

• Customer Service (On-site): Engage with clients at our showroom on Fridays, Saturdays, and Sundays in English and Mandarin.
• Data Entry (Remote): Manage CRM and inventory data from home on weekdays.

What We’re Looking For:

• Bilingual: Proficiency in English and Mandarin to engage with customers and suppliers.
• Tech-Savvy: Skilled in Google Docs, Sheets, CRM, and AI tools like ChatGPT.
• Industry Knowledge: Experience in custom tailoring or similar fields is a plus.

Why Join Us?
At Red Dot Bespoke, we value long-term growth and offer flexibility to fit your lifestyle. Be part of an innovative team working to redefine the custom clothing experience.

Application:
Apply with your resume and a brief introduction. We’re excited to hear from you!

• Experience in handling L1 support tickets and assignment
• Oversight and management of operation, JIRA support tickets coming in for the system
• Lead the handling of support tickets to help resolve issues with users.
• Driving the patching of data within SQL in the application for ticket resolution
• Communicating directly with users to help resolve their issues
• Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets.
• Work Location: 8 Jurong Town Hall Rd, Singapore 609434
• Normal working hours: 9am – 6.30pm.
• Probation period of 3 month where performance will be assessed If execution don’t meet expectation project can roll off candidate with 2 weeks’ notice.
  

Internal ref: 9225

Regards,

Lini

Recruitment Consultant

R22108463

Position: Aftersales Support Executive

Working location : Boon Lay ( office)

Working days : 5 days

Working hours : 8am - 5pm

Salary : $2,500-$3,500

Description:

• Preparation of Quotation for both spare parts and service attendance to customer
• Preparation and issue service kits and spare parts to service engineers
• Maintain good rapport with customers
• Attend to technical enquiries from customers
• Pick & pack of spares when necessary
• Prepare shipping documentation and arrange delivery with courier companies

Job Requirements:

• Able to read and understand schematic and block diagrams(Training will be provided)
• Min. Diploma in Electrical and Electronic

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

Desktop Support Engineer

Salary: Up to SGD 3,000 Max

Working day: Monday - Friday

Working location: Expo

Job Responsibilities:

• Installation/configuration of OS, Messaging Clients for desktop pc/notebook
• Installation/configuration of applications such as Adobe Acrobat, in house applications, office productivity
• Installation /configuration of accessories, peripherals and mobile devices
• Troubleshoot and resolve desktop incidents
• Manage disk and folder sharing, and permission settings on desktops
• Handle printer problems at users’ desktops
• Assist users in accessing applications
• Perform workstation OS patching and Anti-virus patching for workstations which could not be patched via server push-downs
• Assist in providing technical information and knowledge
• Procurement of IT desktop/laptop equipment and update of Assets
• Manage Delivery/shifting /Install Printers to locations along with Print partner

Job Requirement:

• Familiar with Office 365
• At least 1 year relevant experience as desktop engineer is preferably

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

• Fresh graduates with some relevant exp in trade support work gained in banking or commodity trading will be considered.
• Or you are a trade support operations candidate with 1 to 3 years of relevant trade support experience
• Has exp doing MAS reporting
• Experience in Power & Gas, Env Products and Oil derivatives is advantageous but not necessary

Our client is a renowned commodity MNC with an international presence. It is looking to recruit for the following role in the operations department.

Financial Ops- Trade Support Role

• Trade validation
  • to ensure that all trades are accurately captured in ETRM
• Trade reporting
  • to keep abreast on latest reporting requirements set down by local authorities for OTC derivatives
  • to ensure compliant reports are sent to the authorities (eg MAS, ASIC) before the stipulated deadline
  • to trouble shoot and liaise with internal/external stakeholders in event of mapping or mismatched issues
  • to carry out User Acceptance Testing (UAT), if required
• Review and propose appropriate enhancements to streamline processes
• Any other tasks as directed by your line manager.

Technical qualifications and skills:

• Fresh graduates with some relevant exp in trade support work gained in banking or commodity trading will be considered. Or you are a trade support operations candidate with 1 to 3 years of relevant trade support experience
• Has the relevant experience doing compliance reporting sent to MAS
• Experience in Power & Gas, Env Products and Oil derivatives is advantageous but not necessary
• IT proficiencies on Excel Macro, VBA and any computer language will be an added advantage but this is not a must
• Ok to WFO 100% of the time in office (based in town)

Selling pts:

This co is a top notch MNC which is highly regarded in the commodity trading sector.

They offer excellent exposure and good variable bonus for a good performer.

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 13 November 2024

Position Title: E-commerce Fulfilment Specialist (Retail support)
Location: Bencoolen
Working Days: Mon to Fri, 6 Days work week
Working Hours: 9am - 6pm
Salary: $2,500

Responsibilities

Process E-commerce order and inventory updating

• Orders processing in various e-commerce in a timely and accurately manner.
• Handle all customers’ enquiries received
• Familiar with Shopee, Lazada, Tik Tok and website etc
• Regularly update and ensure adequate inventory levels

Set-up and manage website and e-commerce sales/promotion

• Manage and assist in the product content, images, promotion mechanics and pricing update/ upload on the eCommerce Channels and website
• Overall manage / edit product descriptions and pictures for online platforms
• Promote and manage online sales and presence.

Provide Social Media support campaign

• Manage the Group’s digital marketing front: Facebook, Instagram, Google (Analytics and Ads) - includes content creation and analysis of each campaign’s data
• Any other ad-hoc duties as assigned by Management

Retail support

• Serve walk-in customers at our physical retail store
• Display and replenish stocks for other retail outlets
• Pick and prepare goods for delivery

Requirement

• Min 2 years experiece in related field
• Hands-on experience with eCom Marketplace Channel

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Primary Functions:

• Provide high-quality technical and maintenance support for products distributed by Netpoleon Solutions.
• Ensure clients receive optimal support and resolve escalated customer complaints independently.
• Document troubleshooting steps and participate in customer training as needed.

Requirements:

• Quick learner with new technologies; resourceful and able to work independently or in a team.
• Action-oriented with strong customer focus; takes initiative and meets deadlines.
• Ownership of technical issues, collaborating with principals for advanced problem resolution.
• Strong written and verbal communication skills; excellent phone manner.
• Solid understanding of TCP/IP, OSI layers, network security, DNS, routing, and switching.
• Good troubleshooting skills; ability to be on 24/7 standby calls.
• Additional Requirements (Preferred):
• Experience with CyberArk Solutions and firewalls (Checkpoint, Barracuda, WatchGuard).
• Knowledge of networking products (routers, switches), operating systems (Windows, Linux), and security products (IDS/IPS).
• Familiarity with authentication methods (RSA SecurID, LDAP) and programming/scripting languages.
• Certifications such as Check Point CCSE, Cisco CCNA/CCNP are advantageous.

Front-End - DotNet, MVC

Responsibilities

• Collaborate with internal teams to produce quality applications

• Write clean, scalable code using .NET programming languages

• Test and deploy applications and systems

• Revise, update, refactor and debug code

• Improve existing software

• Develop documentation throughout the software development life cycle (SDLC)

• Provide technical support

Requirements

• Knowledge with the ASP.NET framework, SQL Server and design/architectural patterns (e.g. Model-View-Controller (MVC))

• In-depth knowledge of at least one of the .NET languages (e.g. C#, Visual Basic .NET) and HTML5/CSS3

• Familiarity with architecture styles/APIs (REST, RPC)

• Understanding of Agile methodologies

• Good troubleshooting and communication skills

• Attention to detail

• Degree in Computer Science, Engineering or a related field

Responsibilities:

• Clerical duties and general administrative support
• Attend to phone calls, queries and emails
• Develop and maintain filing system
• Preparation of legal documents (training will be provided)
• Carry out simple payments, invoicing and receipts functions
• Archival of both digital and hard-copy documents

Requirements:

• Proficient in Microsoft Office and Outlook
• Organized and detail-oriented
• Strong customer service and communication skills

Our client is a Science Service Provider. Due to their current expansion plan, they are looking for a Scientific Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Execute and qualify routine validated test methods on finished products, special projects, or specified testing in accordance with Standard Operating Procedures (SOPs).
• Record and submit all technical data into the work request management and submission system.
• Perform all tasks in strict compliance with the organization’s safety and quality standards.
• Follow work assignments provided by the Team Leader.
• Monitor, replenish, and manage laboratory samples, consumables, and reagent inventory.
• Accurately maintain and update equipment records and documentation.
• Conduct daily laboratory cleaning and perform routine equipment maintenance.
• Immediately report any product testing deviations, equipment malfunctions, or other laboratory issues to the Team Leader.

Job Requirement:

• Diploma in Sciences or Engineering.
• 0-1 year of laboratory experience with the ability to perform test methods efficiently and accurately.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

LAI CHAI LI | R24122162

Senior IT Support Executive

• Working hours: 8.30am to 6.00pm (Mon – Fri)
• Office location: Pandan Road [Company transport is provided from Clementi MRT (one way) ]
• Salary: $3500 – 4200

Responsibilities:

• Administer and configure infrastructure systems and applications (e.g. Active Directory Services, Data Centre, video conferencing, audio system, telephony, server storage, backup, etc.), network devices (Firewall, routers, VPN, internet proxy, wireless, etc.), desktop, mobile devices and other remote devices.
• Ensure systems are backed up automatically, recovery plans and disaster recovery plans and patches are carried out successfully and monitor the systems’ resources usage closely.
• Liaise with external vendors to ensure Service Level Agreements (SLA) are met.
• Draft and update technical documentation such as administration & user guides.
• Provide technical support to both Local and Overseas branches’ users over the LAN and WAN without compromising security.
• Source for products/solutions and vendors/suppliers for required projects.
• Provide L1/L2 support and participate as a team lead or member in projects.

Requirements:

• Diploma or Degree in Computer Science, Information Technology, OR/AND Certification in CCNA
• Minimum of one year of relevant experience
• Proficient in enterprise networking, including WAN, LAN, and VPN optimization implementation and support
• Skilled in administering Microsoft Server 2012 and later, Microsoft 365, and Google Suite products/services
• Familiar with internet architecture designs such as TCP/IP, DNS, DHCP, Proxy and Firewall
• Familiar with devices like Alcatel PABX, FortiGate Devices, Cisco and Unifi Wireless AP Controller
• Strong knowledge of CyberRisk and CyberSecurity; familiarity with PDPA is highly preferred
• Experience with Veeam, VMware, and UNIX/Linux is an added advantage
• Experience in API/Web Programming and Database Administration is an added advantage

The Supreme HR Advisory Pte Ltd || 14C7279

R22111009 Cheng Kai Ling

Job Description

• Industry/ Organization Type: Logistics
• Position Title: IT Support Engineer
• Working Location: Tuas (Transport provided from Boon Lay MRT)
• Working Hours: 5.25 days (M-F, 8.30 am-5.00 pm; Alternative Sat, 8.30 am-1 pm)
• Salary Package: Basic salary up to $3,000 + AWS + Mobile Allowance + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Perform regular maintenance and upkeep of HQ IT equipment and software.
• Handle hardware maintenance needs, coordinate with vendors for repairs/upgrades, dispose of obsolete hardware, and manage hardware consumables.
• Provide "HelpDesk" support to users and escalate issues to vendors/consultants if necessary.
• Support team members with IT service operations within the Group.
• Coordinate all IT-related purchases within the company, working with end-users and department heads.
• Maintain and update IT hardware and software inventory.
• Perform IT-related duties and projects as assigned by the Group IT GM.

APPLY NOW!!!

• At least 1-2 years of relevant work experience.
• Energetic and willing to work offsite for outdoor projects.
• Good skills in liaising and following up with vendors and users both onsite and offsite.
• Basic understanding of IT hardware and software applications like PCs, Printers, MFP, and corporate software such as Emails, ERP, etc.
• Candidates without IT experience are welcome to apply. Training will be provided.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #68503 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Our client is a leading educational institution, providing a holistic education based on the UK National Curriculum.

• Assist the Senior School’s Music team with a wide-ranging curriculum, extracurriculars, and an active schedule of performances.
• Accompany various groups and take charge of creating performance chances for Senior School students.
• Arrange and sequence music for diverse ensembles, fostering a welcoming atmosphere where students are motivated to explore, perform, and support each other.
• Coordinate and promote the yearly "Battle of the Bands" alongside the Music Department and lead select agreed-upon music activities outside regular classes.

Requirements:

• Diploma in Music/Arts or equivalent.
• At least 2 years of experience in supporting music learning, with a focus on piano.
• Strong piano skills with good ensemble and arranging skills.
• Capable of adapting to diverse student age groups and various teaching approaches.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

IT Support Engineer

Salary Range: $4000 - $4500
Working Days: 5 Days Mon-Fri 8.30AM-6.00PM
Location: Siglap

Job Summary

• Provide 1st and 2nd Level IT Support to end-users
• Manage IT assets through procurement, tracking, maintenance, refresh/renewal and disposal/ termination.
• Provide assistance in the implementation of new end-user computing technologies

Responsibilities:

• Provide 1st and 2nd Level IT Support to end-users
• Provide end-user IT support for both local and remote locations daily to ensure smooth business operation including end-user computing device performance monitoring
• Perform installation, configuration and maintenance of computers, workstations, applications and other related equipment and devices
• Perform IT asset lifecycle management including tech refresh, preventive maintenance (Eg. Laptops / Printers) and software license monitoring
• Responsible for the procurement of IT equipment, software and related products including administering procurement processes and supporting in requirements scoping and evaluation
• Manage IT vendors (service quality, feedback, improvements) and service contracts
• Provide assistance in the implementation of new end-user computing technologies
• Any other IT duties as assigned

Requirements:

• Recognized Diploma or Degree in Information Technology or equivalent
• Minimum 3 years of experience in providing IT support to end- user community
• Experienced in troubleshooting IT issues at L1/L2 support levels and escalating to higher levels of IT support

Interested candidates feel free to contact me.

wa.me/6597930832

Liaw Ying Ru Karis Reg No: R24125303

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Provide L1 and L2 on-site / remote IT support and fulfil service requests

• Perform asset tracking of all corporate devices (from purchase to disposal)

• Responsible for end-to-end process for all new tickets in the ESM tool, incoming phone calls, Teams messaging to the Service Desk, including, but not limited to providing first call resolution, logging of ticket, escalation of ticket, regular following up with users and tracking the closure of tickets within agreed SLA.

• Utilize ESM tools (e.g., ServiceNow) to manage all ESM tickets, adhering to response and resolution times based on ticket severity and document key actions within the ticket accurately.

• Provide dedicated support for VIP users and be available for after-hours VIP (VP and above) support.

• Provide guidance to users on how to perform self- service support and Service Desk's available modes of support.

• Monitoring of health of corporate systems and escalate abnormalities to the Team Lead.

• Escalate any company-wide incidents (disruptions or outages in corporate systems) to the Team Lead.

• Assist to implement service improvement plans approved by the team.

• Adhere to ITIL processes and frameworks, ensuring best practices in IT service management.

• Adhere to established processes and best practices within the IT Service Desk playbook.

• Refer to the solutions/knowledge in the IT Service Desk playbook for reference and to facilitate self-service troubleshooting by users.

Requirements

• Diploma/Degree in Computer Science, Information Technology, or a related field preferred.

• 2 to 5 years of experience in a service desk or technical support role, with exposure to a variety of devices and applications in a corporate environment.

• Proficiency with Windows OS, Active Directory, corporate network and common hardware/software troubleshooting for Windows laptops.

• Good experience in macOS, iOS device management and troubleshooting would be advantageous.

• Strong proficiency in Microsoft 365 applications and service, as well as Microsoft Azure.

• Experience with endpoint protection solutions such as web proxy, remote browser isolation and endpoint detection & response solutions, video conferencing and AV solutions and troubleshooting.

• Proficiency in using ESM tools such as ServiceNow.

• High level of customer service orientation.

Licence no: 12C6060

The Role

You are responsible for supporting Programme Staff in the daily supervision of children’s safety and carrying out of the KCare Centre’s programme.

Duties and Responsibilities:

• Understand the duties and responsibilities of the Programme Staff

• Assist Programme Staff in the daily supervision of children’s safety and carrying out of the KCare Centre’s programme; especially for outdoor play and free play, as well as during the two transition periods (i.e. from 7am to 8am and 5pm to 7pm).

• Provide support, warmth and emotional support for the children when needed.

• Ensure the safety and well-being of each individual child. Observe children to detect signs of ill health or emotional disturbance and to evaluate progress.

• Maintain an appropriate atmosphere of safety, learning, and fun, in line with YMCA’s philosophy.

• Help Programme Staff during field trips and ad-hoc activities

• Any other duties or projects to be assigned by the immediate superior.

Job Requirements

• Conversant in the English language

We regret to inform you that only shortlisted applicants will be notified.