Total 45,778 Others/Any level Customer Service job vacancies

Our Client is a leader in the Environmental Service industry in Singapore. Due to their current expansion plan, they are looking for a HR Manager to join their team, in hopes of developing the current high performing team. They are located in the West.

Responsibilities

• Engage with department managers to align job descriptions with organizational goals.
• Establish and manage recruitment policies, processes, and channels.
• Lead talent acquisition, including sourcing, interviews, and selection.
• Develop and enhance onboarding programs for new hires.
• Manage performance, compensation, and benefits.
• Ensure compliance with regulatory requirements.
• Oversee payroll operations and reporting.
• Develop and implement performance management policies.
• Facilitate annual performance reviews and promotions.
• Develop and review learning and development policies.
• Monitor training budget and program effectiveness.
• Facilitate career development pathways.
• Organize staff communication and engagement initiatives.
• Measure staff engagement and identify areas for improvement.
• Manage HR technology adoption and reporting.
• Lead HR projects, such as competency development and digitalization.
• Oversee general office administration.
• Any Ad-hoc duty as given

Requirements

• Min Degree in HR or Relevant Discipline
• Min 5-year HR Generalist related experience and strong in recruitment
• Good Knowledge in employment/manpower regulations
• Good understanding in government schemes and industry/HR practices

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R21103987 (Yan Yongmao)

Job Expectations

• Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
• Update own knowledge of products and treatment brand standards, outside of training.
• Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
• Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
• Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
• Any other duties and tasks as assigned.

Our client is from Frieght Forwarding industry. They are looking for a After Sales Support Executive to assist their team for the next phase of their business. They are located in East.

Duties:

• Serve as the main liaison for customer inquiries, ensuring proactive management of accounts.
• Cultivate and strengthen customer relationships while fostering collaboration across departments.
• Support in the preparation of bids, contributing to successful customer interactions.
• Provide insights to enhance revenue strategies aligned with existing business models.
• Collaborate with global accounts, participating in operational reviews and assessing KPIs.
• Offer troubleshooting assistance to the global operations team as needed.
• Promptly escalate and address customer issues within designated timelines.
• Work closely with sales, customer service, billing, and operations teams.
• Update and uphold Standard Operating Procedures (SOPs) and share best practices.
• Assist in vendor identification to optimize costs and streamline operations.

Requirements:

• Min Diploma in any relevant field.
• Min 2 years of working experience in Frieght Forwarding industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115873 (New Jirn Tone)

We are looking for Contract to Permanent Clinic/ Dental Receptionist to work in reputable healthcare organisations!

Job Scope:

· Preparing patients for dental work.

· Helping with infection control by sterilizing and disinfecting instruments,

· Setting up instrument trays

· Preparing materials, and assisting with dental procedures.

· Assisting dentists in managing medical and dental emergencies when necessary.

Requirements:

• Minimum PSLE / N level / A level / Diploma
• Training provided

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap | Outsourcing Team | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

• Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
• Maintain an updated knowledge of the organization's products, services, and customer service policies
• Document customer interactions when necessary, compiling documents and forwarding information to interested parties
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
• Establish and maintain good rapport with customers by using positive language and anticipating their needs

Our client is a leading logistics service provider for restaurant chains around the world. Due to business needs, they are now recruiting a Customer Service Executive to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Customer Service Executive:

• Coordinate and execute order processing activities to meet customer requirements.
• Ensure accurate handling of special orders and timely resolution of customer complaints.
• Maintain effective communication with internal and external stakeholders.
• Record keeping, report generation, and document filing.
• Collaborate with teams to provide satisfactory solutions to customer issues.
• Address inquiries promptly via phone and email.
• Assist with sales billing reconciliation and handle returned delivery notes.
• Perform ad-hoc tasks as assigned.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

[Expected Job Scope]

• Providing day to day Deskside Service operation for Multinational Enterprise and its related group company at different locations. (Onsite Support such as PC, iPhone, Network access, Video conference system including Audio Visual, IP phone, MFP, Windows OS, and PC Application, Office365 application, etc.)
• Communicate with end user and strong analytical to trouble shoot issue independently and escalate issues to Level 2 engineer, related vendor or personnel.
• Perform end user training for new user devices and tools when requested especially staff onboarding process.
• Maintain regular IT asset management, hardware, software inventory control and maintenance programs.
• Perform routine health check, system monitoring and system report on system endpoints for the programs such as endpoint security protection, backup operations.
• Prepare basic standard knowledge base, manual documentation, FAQ
• Be willing to think and initiatively to propose the user solution and liaise issues with co-working vendors, and customers
• Support company for project implementation activities
• Other ad-hoc task related to IT

[Necessary IT Skill and Experience]

• Windows 10 OS, and basic application support (MS Office 365, Adobe Acrobat, etc.)
• Basic Active Directory user ID administration and Microsoft Office Admin (Azure AD) portal knowledge (user account management, create user profile, assign email, etc.)
• MS office 365 troubleshooting knowledge
• Shared File server /MS SharePoint Online / OneDrive knowledge
• Hands-on troubleshoot PC and Laptop via onsite or remote tool (Zoho Assist)

[Preferred business Skill/Experience]

• At least 2 years end user IT support environment background
• Have experience supporting company executives and Expat management environment.
• Be familiar with System admin operation (ID creation, asset management, staff onboarding, etc.)
• Enterprise security operation (End client security, ID management, etc.)
• Capable to use Ticketing system for user support and Case tracking, troubleshooting (Service Now, ServiceDesk+ etc.)
• Ability to work closely with business users (including senior management) to assess potential risks and to propose solution for risk mitigation, proactively. Perform daily, weekly, and monthly reviews and analyses of current progress with Team Leader and Management
• Documentation work for end user training, team reporting (PowerPoint, Excel, Word, to prepare documents such as user manual, flowchart documents etc.)
• End user communication with good attitude/ User oriented communication
• Vendor communication. Liaise with vendors to perform issues troubleshoot
• Team communication (Work with Application Team, Network Team, Global Tokyo Team)
• Time commitment, Punctual business attendance
• Good communication capability with business end users

[Others]

• Working Location: Working from Multi locations of Customers' Offices (West, Central - transportation claimable)
• Start date: July 2023 (negotiable)
• Probation period: 3 months
• Working hours: 8:15am to 17:45pm (including 1hour lunch break) or such hours as the Employee deems necessary, Monday to Friday exclude Singapore Public Holiday
• Over Time: Occasionally if ad-hoc urgency requested (Off in Lieu provided for ad-hoc night shift or PH/Weekend shift)

• creating, enhancing, and managing the assigned Computer Integrated Manufacturing (CIM) applications and components to ensure their optimal performance and functionality.
• Responsible to provide 24/7 level 2 & 3 support to ensure the eefiecient operation of production lines.
• Involve collecting specifications, creating, implementing, and rolling out new versions of CIM applications, with a particular emphasis on automation solutions for the Equipment Manager system.
• collaborating with other IT teams towards a shared objective of enhancing system response time and availability.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience in Java development, SEMI Equipment Communication Standard (SECS), Oracle SQL, and/or Tibco.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Responsibilities :

1. Co-ordinate sales efforts to support business growth and achieve sales targets:

 Identifying and qualifying potential prospects, analysing their buying needs, doing

market research and monitoring competitors

 Work with Engineer Specialists to jointly respond to clients’ enquiries

 Coordinate sales activities with accuracy and timeliness.

Job Requirements:

 Have a minimum 3 years experience in client servicing in engineering sales.

 Possess a Diploma preferably in Engineering

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

Job responsibilities

• To be responsible for the preparation of report required by principal and internal stakeholders
• Be responsible on minutes taking and timely submission.
• To coordinate with internal stakeholders on related matters (e.g. Finance, Human Resource Department, etc.)
• To be in-charge of ensuring documents are being submitted timely with compliance to principal and company guidelines.
• Taking ownership of tracking Work in Progress status, follow up and update status to HOD.
• Preparation of the WIP summary for monthly meeting.
• To be familiar with warranty processes and ensure company adhere to warranty policies and guidelines,
• Ensure all repair orders and invoices are kept in order.
• Any other duties or tasks that are assign by Service Manager whenever needed.

Job requirements

• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma
• GCE ‘O’ Level or GCE ‘A’ Level/ Diploma
• 2 years’ experience in Automotive / Car industry

Good Pay + Good allowance + Good Bonus

Interested candidates please send an updated Resume / CV in Ms Word format to [email protected] or WhatsApp’s your resume to 98332779 ( no Calls)

Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Handling Shipping document with problem solving skills.

Communication with Customer / Vendor

Minimum Requirements:

Minimum 2 years experiences in NVOCC environment, candidate without experience is welcome.

Knowledgeable on shipping documents, customs clearance, etc.

Knowledge in CargoWise for airfreight will be advantage.

Good attitude and process customer service mind

Good communication skills (spoken and written)

Customer Service: -

The Customer Support Specialist collaborates with and supports an assigned Outside Sales Executive to ensure that all sales and customer support activities are handled proactively and efficiently, with a focus on customer satisfaction. The Customer Support Specialist completes all customer quotation requests and coordinates the tariff maintenance for all accepted quotes and rates issued to customers.

In this role, the Customer Support Specialist plays an important part in achieving our “Happy Customer” value through a dedicated focus on meeting customer needs.

Minimum Requirements:

High school or equivalent education; associate degree preferred.

Minimum 2 years of sales support and/ or customer service experience; logistics experience preferred.

Ability to multi-task, prioritize, and manage time effectively.

Strong listening, written and verbal communication skills; excellent interpersonal and teamwork skills.

Strong MS Office skills, including Excel, Word, PowerPoint

My client is a established leading provider in designs, builds and markets its semiconductor manufacturing equipment used in the production of integrated circuits which are widely used in industries such as consumer electronics, IT and communications, automotive, aerospace, healthcare and others. Its core capabilities are in providing high-end vision inspection and ultra-precision handling solutions for die-sorting, vision inspection and laser marking requirements under its proprietary brand.

• Position : Technical Support Engineer
• Working Hour : 5 days, Office hour
• Location : North (AMK)
• Remuneration : Attractive Remuneration and Bonus

Responsibilities:

• Support Set-up, troubleshooting and identify problems for onsite software issues / problems encountered.
• Provide support to FSEs for onsite software related matters.
• Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.
• Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.
• Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.
• Support bench or machine test for new release software before onsite implementation.
• Provide technical training for FSEs / customers on Software related troubleshooting matters.
• Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.

Qualifications:

• Higher NITEC / ITC / Diploma in Electronics/Electrical Engineering
• Some experience in servicing automated / production equipment.
• Computer literate with C++ program knowledge
• Able to travel overseas at short notice

Next Step

• Interested applicants may email your resume to [email protected] with your latest updated resume
• Only shortlisted candidates will be contacted

Job Responsibilities:

• Attend to walk in visitors.
• Answer and direct incoming phone calls.
• Ensure that the reception lobby and meeting rooms are well maintained.
• Serving drinks and directing client to meeting rooms.
• Ordering and monitoring of office, pantry and PPE.
• Manages and places orders for office supplies (stationery, business cards etc.) and maintain contact lists.
• Produce and distribute correspondence memos, letters, faxes and forms.
• Provide general administration support, including data entry, photocopying, scanning and filing.
• Perform other ad-hoc duties as and when assigned by Supervisor.

Job Requirements:

• Able to speak both English and Chinese.
• Minimum GCE ‘O’ level and above.
• Able to start work immediately or with short notice.
• Meticulous, organized and able to work independently in a challenging environment.
• Excellent written and verbal communication skills and ability to work with all levels of management.
• Proficiency in MS Software, eg. Words, Excel and Powerpoint.
• Able to multi-task.
• A good team player and strong work ethics.

Benefits:

• Basic salary + incentives pay
• Flexible working hours
• Leave entitlement up to 21 days
• Overseas recruitment
• Managerial level positions are available

Job Responsibilities:

• Provide full spectrum of recruitment.
• Work closely with business operation to identify manpower requirement.
• Develop and implement talent acquisition strategies.
• Create, propose and implement strategic effective hiring channels, procedures or techniques to improve recruitment measures & talent pipeline.
• Effectively engage employees with daily operations needs.
• Responsible for consolidation of weekly and monthly reports for operations needs and generate statistical report as and when required.
• Be the point of contact to deliver value added services to both management and employees that reflects the desired outcome of the company's people strategies.
• Other ad hoc duties as assigned.

Additional requirements:

• Good interpersonal and communication skills
• Ability to work independently as well as good team player
• Ability to multi-task in a fast pace environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Sales & Marketing Manager

Job Descriptions

· Conduct Market Survey & Research

· Analyses Market Trend & Provide Strategic Planning to assess & Ensure Sale & Profitability of Products & Services

· Explore and Develop New Market to Increase Company’s Revenue

Requirements

· Degree In Business Management / Marketing

· Possess Good Communication Skill which able to communicate with customers at all level through various media channels to reach the targeted audiences

· Equip with Analytical skill to Read & Analyze Data with Entrepreneurial Mindset to generate consumer awareness & interest in the products & services

· Have Creativity in developing New Products & Services to suit customer requirements

· Having Leadership skill & Adaptability to working under various working environment & conditions independently with minimum supervision

Roles & Responsibilities

● Direct and manage retail stalls according to company SOPs and regulatory requirements

● Mentor and supervise service staff on food handling, service conduct, and compliance to standards

● Required to prepare meals such as toast making and hot foods based on the company's SOPs.

● Preparation of hot and cold beverages from scratch and premix.

● Advice on operational needs and service consistency

● Manage retail/food stalls according to budget with responsibility in creating and executing plans to sustain profitability

● Monitor sales and provide monthly sales reports with recommendations for business reviews with management

● Handle cashiering duties, customers’ complaints and operational issues

● Other work scope as required by business needs

Requirements:
*Preferably someone with diploma in F&B, supply chain or related courses

*fluent in English and one other local language

*Basic computer literacy including MS Word and Excel

*Hands-on with good problem-solving skills relating to food court operations andcustomer issues

*Ability to foster positive working relationships

*Preferably someone with at least 1-3 years’ in a supervisory role

*Experience working in F&B sector is a plus

Our team is actively searching for self-confident and highly motivated candidates to join our ranks. If you possess quick learning abilities and strong communication skills, you are a great match. This role provides flexibility in working hours, allowing you to carry out your responsibilities from the comfort of your home.

Your main tasks involve

• coordinating sales meetings with potential clients
• offering company updates to our existing clients, and managing administrative tasks alongside sales services.

Since this is a remote position, it necessitates self-sufficiency and discipline. The monthly salary range falls between $3,000 and $6,000. We require candidates to possess at least "A" Level, diploma, or degree qualifications.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

About Us:

MindFlex Education Pte Ltd is Singapore's #1 Education Agency. Our team is highly focused on bringing the best value to our clients, whilst building an enjoyable and vibrant office culture. Cultivating and caring about our personnel remains at the heart of our company. We promote a fun-filled family-like environment with strictly no office politics and no overtime culture.

We are currently expanding and looking for fresh & energetic talent to join our team. If you are a great team player with a good sense of responsibility and work ethic, do apply to this posting and we would love to get in touch with you!

Job Scope:

- Handle Day-To-Day Business Operations of Singapore's #1 Education Agency

- Attend to interested clients via various forms of warm leads (form orders, calls, WhatsApp...etc)

(no cold-calling or anything of that sort!)

- Assist clients in shortlisting and recommending suitable tutor profiles based on their criterias

- Coordinate and arrange 1st tuition lesson for clients and tutors

- Follow-up with any necessary administrative support and after-sales service

- Familiarize with and utilize custom-made company software which is focused on automation

Job Requirements:

- Friendly, Passionate and Energetic Team Player

- Organized and Good Administrative Skills

- Responsible and Strong Work Ethic

- Decent Typing Speed and Computer Skills

- Polite, Patient and Calm Personality

- Able to Commit for Minimum of 1 Year

- Poly & University Fresh Graduates are welcome, no experience required

Salary:

- Competitive salary structured towards helping employees grow with the company

- $2,800-$4,300/Month + CPF (inclusive of team incentives)

- Base starts from $2,500-$3,500/Month

- Attractive regular team incentives from $300-$800/Month

- Clear Salary Progression, Annual Salary Review (Minimum 5-10% Increase)

- Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)

Working Hours:

- 4 Weekdays, 1 Weekend OR 3 Weekdays 2 Weekend

- 9.00am - 6.30pm

- Strictly No Overtime and No Bring-Work-Home Culture

Why Choose Us:

- Fun Working Environment

- Casual Working Attire, Relaxed Setting

- Spacious Office with Modern & Fun Entertainment Facilities (Pool Table, Playstation 5, Karaoke Set, Board Games...etc)

- Company Meals / Outings / Events / Bonding Activities

- Full Leave Benefits: PH, Annual Leave, Sick Leave

- Strictly No Office Politics / Drama

- Great and Enjoyable Company Culture

- Career Progression and Extremely Low Staff Turnover Rate

- New Bright Hill MRT (Brown-Line) at Doorstep of Office

Others:

- Shortlisted candidates will be contacted for a short interview over Zoom or Face-to-Face

- Signing of Non-Compete contract will be required upon successful employment

Job Description:

• Supporting and performing the daily administrative duties.
• Process Centre expenses, invoices and other requests.
• Record and summarize attendance and other related matters.
• Handle the affairs arranged by the HOD / Supervisor.

Job Requirements:

• Minimum O levels or equivalent.
• Proficient in Microsoft Office: Excel, Word, Powerpoint and Teams.
• Proactive, independent, meticulous, organized, honest and a good team player.
• Good verbal and written communication skills.
• Able to work under pressure.
• Able to communicate in English, Mandarin and other languages.

• Support day to day operations and fulfillments requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
• Support ad-hoc request from customers and provide customer support when necessary.
• Ensure daily, monthly reports are updated and provided to the client on a timely basis.
• Ensure Exceptional Reports are updated.
• Collaborate with other departments to ensure smooth phasing in of client’s operations, delivery of consistent and quality services.
• Act as a conduit to customers and local operations team to ensure all requirements and data integrity are met.
• Follow up with customer on order forecast/update delivery status, inventory planning & forecast.
• Additional functions mandated by Management.
• Understand transportation cost and plan schedule to maximize profit.
• To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
• Making sure that workplace safety rules & DSV Policy are being followed
• Ensure all customers' standard operating procedures are followed and updated

Job Description:

• Supporting and performing the daily administrative duties.
• Process Centre expenses, invoices and other requests.
• Record and summarize attendance and other related matters.
• Handle the affairs arranged by the HOD / Supervisor.

Job Requirements:

• Minimum O levels or equivalent.
• Proficient in Microsoft Office: Excel, Word, Powerpoint and Teams.
• Proactive, independent, meticulous, organized, honest and a good team player.
• Good verbal and written communication skills.
• Able to work under pressure.
• Able to communicate in English, Mandarin and other languages.

Job Responsibilities:

• Conduct Functional Family Therapy (FFT) / Functional Therapy – Case Management (FFT-CM) casework and counselling for Youths and families placed on Pre-FGO intervention.
• Must be willing to take on other YSC projects – including ISP and other aspects of FGO work.
• To take charge of other administrative duties and ad hoc projects

Job Requirements:

• Degree in Social Work or related discipline
• At least 3 years’ experience in working with youth and family will be preferred
• Counselling skills and knowledge of the social service landscape
• Relentless and resilience in youth and family work
• Strengths based in practice orientation
• Able to manage complex cases independently
• Adaptable and takes initiative
• Insightful and reflective

Working Day & Working Hours :
Full Time : 6 days work with rotating shifts and 8 hours per day (included break time)

Job Description:
1.Process customers’ orders and cashiering duties.
2.Food/Fruits/Desserts preparation and Coffee Making.
3.Able to stand long hours

4. Able to work rotating shift

Whats app/call: 81880535

Training will be provided

Position

In a challenging and multicultural environment, we are looking for an IT Support automation engineer to join Referential IT Section in charge of the KYC & Counterparties Referential applications.

We are looking for an IT support automation engineer to join our team and help us improve the efficiency and quality of our IT support services. You will be responsible for designing and implementing automated solutions that can streamline or eliminate manual tasks, reduce human errors, and enhance customer satisfaction.

To be successful in this role:

- You must have a strong background in IT production support and automation of tasks.

- You need excellent analytical, problem-solving, communication, and collaboration skills.

- You are able to work independently and as part of a team, and be willing to learn new technologies and tools.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of project/support team and management.

Main responsibilities

• Analyze the recurring tasks, common issues and requests that our support team handles and identify the ones that can be automated or simplified using scripts, bots, or workflows.
• Automate health checks activities with automatic repair if any issue is detected
• Develop and implement self-service solutions such as chat-bots, knowledge bases, FAQs, or portals that can help users resolve their issues or access information without contacting our support team.
• Create and maintain documentation and training materials for the support team and for users on how to use the self-service solutions and tools.
• Collaborate with support team leaders to identify and eliminate bottlenecks, redundancies, and inefficiencies in the IT support processes and workflows.
• Research and evaluate new technologies and tools that can enhance the IT support team’s capabilities and efficiency.
• Accompany DevOps engineer and project team to enforce CI/CD pipeline best practices

Qualifications and Profile

• Bachelor’s degree in computer science, engineering, or a related field, or equivalent work experience.
• At least 5 years of experience in IT production support, task automation, with script and/or software development experience.
• Proficient in some scripting languages such as Python, Java or Perl.
• Experience with automation of tasks using Generative AI tools
• Good understanding of DevOps and CI/CD environment and tools
• Good knowledge in SQL
• Knowledge on GUI automation tools such as Selenium or Cypress is a plus.
• Experience with with DevOps and SRE practices and tools is a plus.

Other Professional Skills and mindset

• Excellent analytical, problem-solving, communication and collaboration skills.
• Ability to work independently and as part of a team.
• Ability to learn new technologies and tools quickly and effectively.
• Capable to effectively interact with technical teams
• Understand and respect of cultural diversity

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599