Total 1,652 Customer Service job vacancies in D07 Golden Mile, Middle Road

Job Description:

1. Assist in the development and updating of School Care manuals.
2. Gather feedback and conduct research and development on course/training curriculum based on training assignments.
3. Provide professional support and training to fellow team members.
4. Collaborate with the school head to identify, source, and implement programs, projects, and activities, such as holiday workshops.
5. Monitor and manage student dropout rates, waiting lists, intakes, and studio facilities while staying informed about industry developments.
6. Attend all meetings and seminars as required.
7. Address operational personnel issues related to School Care curriculum.
8. Conduct Data Analysis (DAs) as necessary.
9. Offer advice and consultations to parents and students regarding Student Care issues.
10. Continuously gather feedback and conduct research and development on course/training curriculum based on training assignments.

Other Responsibilities:

1. Experience: Prior experience in teaching or caring for children in an educational setting is preferred.
2. Language Skills: Proficiency in English. Proficiency in additional languages, such as Mandarin, Malay, or Tamil, is advantageous.
3. Passion: Display a genuine passion for working with children and promoting their holistic development.
4. Communication: Excellent communication skills in both written and spoken English. Ability to communicate effectively with students, parents, and colleagues.
5. Patience: Demonstrate patience and empathy when dealing with children of different ages and needs.
6. Team Player: Work effectively in a collaborative team environment, supporting colleagues and sharing responsibilities.

We are a cake company, specialising in elegant, wholesome cakes.

We are looking for Permanent / Full-time/Part-time Service Crew for our Paragon outlet.

Position available

- Sales Supervisor, Sales Service Crew

Working Hours

44 hours (5 days a week)

Salary

Up to $3.5K, depending on experience and knowledge

Job Scope

- Attending to customers

- Processing customers' orders of cake and beverage

- Housekeeping of outlets

- Receiving and displaying of cakes

- Barista skills are an advantage

- Manning the POS system

- Maintaining daily opening and closing procedures

Desirable qualities

- Good people skills

- Familiarity with the concept of good service

- Good organisational skills

- A positive attitude

- A passionate and cheerful personality

Benefits

- Variable bonus based on staff and Company performance

- Confirmed staff will be entitled to reimbursement of outpatient expenses and medical insurance

- Training will be provided

Please remember to attach your resume.

We regret that only shortlisted candidates will be notified.

We look forward to having you join our team!

Sales Consultant

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: Wednesday to Sunday: 9am - 6pm, off on Monday and Tuesday
• Salary: $2500 - $4000 basic + Commission

Job Highlights

• Career Advancement Opportunities

• Off on Public Holidays

• 8 hours work/day

Job Description

We are expanding! We are looking for team members who have a passion for sales and excellent customer service. At Hanlin Education, we believe in providing personalised sales and developing positive relationships with all our customers. We welcome individuals who share the same values to be part of our dynamic team.

Job Highlights:

• Enrol new students through walk– ins, email, calls and marketing campaigns such as roadshow

• Provide prompt, relevant and accurate information regarding the programmes to the needs of the prospective parents and their child/children

• Accountable to follow up closely on all sales leads to achieve the sales target

• Attend and advise existing parents regarding matters concerning their child/children’s programme change, fee collection.

• Maintain positive relationships with all parents and their children at our centre

• Take ownership of assigned tasks within the team and programmes.

Requirements:

• 5 days’ work week (Including weekend)

• Experience with CRM, in sales and customer service

• Excellent spoken, written communication and interpersonal skills

• Sales Driven and self-motivated, a team player

• Organised and independent

• Immediate starter is preffered.

Product knowledge and customer system management training will be provided.

Centre Manager (Tuition Centre)

Job Highlights

• Career Advancement Opportunities
• Off on Public Holidays

• Working Location: 1 Marine Parade Central Parkway Centre #06-07 Singapore 449408
• Working day and time: Wednesday to Sunday, 2 days off on Weekday
• Salary: $4000- $5000 (Immediate starter prefer)

Job Description

• In charge of the operations / Sales performances of centre.
• To lead and manage supervisors to achieve the target set for their respective outlet. This includes guiding the supervisors in running their teams at the centre to provide worthy service to our customers.
• To lead by example as a leader, living and spreading the Core Values, Ethos and Competencies championed by the organization.
• Recruiting, training and grooming of supervisors.
• Managing the performance of those under your charge in an effective and efficient
• Devising strategies and tactics for supervisors and the teams that they manage; for the explicit purpose to increase sales and positive branding of our centres.
• Ensuring that all customer complaints and feedback are handled professionally by the centre team.
• Monitoring results of your plans and revise your strategies and methods accordingly.
• Regular reporting of centre performance.
• Duties associated with your role as a manager.

Requirements:

• At least 3 years in a hands-on, senior leadership position in a tuition or enrichment company, managing multiple outlets with a proven track record.
• Excellent communication and management skills

Description

• Basic knowledge of our drinks and food menu
• Team player, professional and friendly. (Even in tough situations)
• Effective communication skills with guests and staff
• Quick thinking, basic math skills and great attention to detail
• Greet guests and make them feel comfortable
• Learn menu items and be able to describe them appropriately to guests
• Order Taking and Serving in a timely manner
• Check-in with guests to ensure that everything is going well
• Refill beverages throughout the meal
• General cleaning/dishwashing
• Making sure that all areas of the restaurant is clean and neat

Requirement

• No experience are welcome to apply
• Willing to learn
• Independent, proactive, resourceful and ability to work in a fast paced environment
• Team player with excellent interpersonal and communication skills
• Able to commit weekends and public holidays

We are looking for a suitable English Language Teacher on a part time or internship basis to conduct teaching and curriculum development. He or she should be able to speak and write English at a high level of competency and a passion for teaching.

Why join us?

• Flexible working hours
• Learn from experienced teachers best practices and useful tips in the industry
• Opportunity for conversion to Full-time position based on performance
• Be part of a team of educators who value the learning process, not just grades

Our ideal candidate

• has a passion for teaching English
• speaks and writes English at a high level of competency
• is self-motivated and has initiative
• is open to be travel to more than one location when necessary
• is willing to learn
• sees teaching as a possible full-time job after graduation
• is an undergraduate

The role would require you to

• collaborate with the team to developing curriculum and content
• be comfortable with leveraging technology to enhance the classroom learning experience
• engage with parents of students whenever needed
• be willing to familiarise yourself with the MOE syllabus
• plan and review lessons as a team
• be part of online content development
• teach, co-teach and/or assist in an average of 9-12 classes a week (including cover classes where needed)
• take up administrative or operational tasks/roles where necessary

Only Singaporeans and PRs need apply.

We are looking for a full time English Language Teacher [Primary and/or Secondary]. He or she should be able to speak and write English at a high level of competency and have a passion for teaching. This role is open to teachers with less than 5 years of classroom experience and those who have working experience in other fields but are looking for a career switch.

Why join us?

• Spend more time teaching and less time managing
• Teach small classes and focus on the needs of your students
• Learn to create and leverage fun and engaging materials in line with the centres needs and direction
• Be part of a team of educators who value the learning process, not just grades

Our ideal candidate

• has a passion for teaching English
• speaks and writes English at a high level of competency
• should be able to work four weekdays and at least one weekend
• is confident in speaking to parents and comfortable with maintaining a positive relationship with parents of students
• has a University Degree (local or overseas)
• is self-motivated and has initiative
• is open to teaching at more than one location when necessary
• is willing to learn and develop the necessary skills for the job

The role would require you to

• collaborate with the team to developing curriculum and content
• be comfortable with leveraging technology to enhance the classroom learning experience
• engage with parents of students whenever needed
• be familiar with the MOE syllabus
• plan and review lessons as a team
• be part of online content development
• teach, co-teach and/or assist in an average of 9-12 classes a week (including cover classes)

Only Singaporeans and PRs need apply.

COMPANY DESCRIPTION

Headquartered in Singapore, The EtonHouse International Education Group has 120 schools across 11 countries. We run pre-schools as well as K-12 international schools. Together, these schools provide internationally recognized programmes and high-quality education to over 20,000 students globally. The group also runs enrichment programmes and cutting-edge ed-tech programmes to scale the provision of high-quality education in pre-schools.

Over the last 27 years, EtonHouse has been at the forefront of international education in the Asia Pacific region and has won numerous awards. In 2019, our founder, Mrs Ng Gim Choo won the EY Entrepreneur Of The Year Award in the Education category. In addition, EtonHouse was recently selected to be in the inaugural cohort of the Scale-Up SG programme, which is an Enterprise Singapore programme selecting high-growth potential local companies which can be groomed into future global champions.

With children at the heart of what we do and the vision to make good quality education accessible to every child in Singapore, EtonHouse launched the EtonHouse Community Fund (ECF) in 2015. As an independent IPC charity, ECF continuously runs initiatives to make a difference in the lives of vulnerable children.

EtonHouse Vision

Shaping the future through education

EtonHouse Mission

Developing confident and capable global citizens

Be a part of the EtonHouse family

We welcome passionate and dedicated professionals who share our belief in the power of education. Together, we can make a meaningful difference to children and society through education.

RESPONSIBILITIES

Hampton Pre-School is a PCF centre managed by EtonHouse, catering to children from 2months to 6 years of age. The campus has a thoughtfully designed environment that offers children a meaningful and engaging learning experience. Equipped with innovative resources, the pre-school offers a unique curriculum based on respect for young children. Hampton Pre-School provides an integrated, holistic, international early childhood programme and lays the foundation for future success. We invite suitably qualified and passionate individuals to join us in the following position in our journey of learning and growth:

Job Role & Responsibilities

Undertake the teaching of a class in accordance with the schools agreed policies and guidelines.

Plan and carry out the daily programme, developmental and caregiving tasks as assigned.

Create meaningful language opportunities for children where love for Mandarin can be promoted.

Document childrens learning through contributions towards newsletters, class panels and childrens portfolios.

Attend to the health, hygiene and safety needs of the infants.

Create a safe environment and provide the best possible care to infants under their care.

Build and maintain good rapport with parents.

Obtained at least a Certificate in Infant/Toddler Care and Development, or Fundamentals Certificate in Early Childhood Care and Education (with a certificate in Infant/Toddler Care) or its equivalent

First Aid Certificate recognized by ECDA

Minimum 2 years experience in a similar setting

Good interpersonal and communication skills

Location: 126 Kim Tian Road (Near Tiong Bharu MRT Station)

Responsibilities:

• Handle customer sales inquiries, generate quotations, and manage customer communication.
• Process orders, coordinate shipments with the Factory and customers, and track order fulfillment.
• Issue daily purchase orders, sales orders, and invoices through our ERP system.
• Prepare tax invoices, shipping documents, and packaging lists for customer shipments.
• Monitor and follow up on outstanding payments and customer orders.
• Assist with administrative tasks and support finance-related matters in the office.

Requirements:

• Must possess at least Diploma/Degree in electrical/mechanical engineering, any related field.
• With well electrical motors knowledge
• At least 5 years of working experience in the related field is required for this position.

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

1. Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning.
2. Liaise with managers to determine training needs and schedule training sessions.
3. Design effective training programs according to the requirements of clients.
4. Prepare educational materials.

Job Requirements

1. Bachelor's degree/Masters in IT/Computer Science Engineering.
2. Candidate must possess good theoretical and practical knowledge C#.Net/VB.Net/Asp.Net.
3.Strong interpersonal and communication skills.

4. Students with good technical background and passion for teaching will be considered.

5. Freelancers/Part Time

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Roles & Responsibilities

• Acquire knowledges of Company's main products, common alcoholic and non-alcoholic beverages
• Undergo trainings for the skill sets of non-supervisory roles to understand and perform the functions
• Undergo trainings for supervisory roles and responsibilities so as to be able to lead and manage both operations and management
• Complete all trainings and acquire the knowledge and skills to perform independently within the targeted timeline up to Assistant Manager
• Perform duties in the best interest of the Company, ensuring that the corporate Vision, Mission statement and Values are upheld
• Ensure all policies and procedures of the company are followed accordingly
• Any other jobs or duties assigned by the Restaurant Manager from time to time

Working Hours: 6 days’ work week

Responsibilities:

Primary Responsibilities:

• Create sales quotations and proposals, negotiate, and follow up for wins.
• Manage business quotations and track them in a quotes register.
• Generate and qualify sales leads, handing them over to the Business Development team.
• Liaise with ocean carriers and airlines for competitive buying costs, supporting product procurement.
• Reconnect with inactive customers and collaborate with salespersons to regain support.
• Coordinate with product teams for the best market rates.
• Advocate for process compliance, including CRM Data Quality.
• Analyze and report on weekly/monthly sales data.
• Be a super-user for BD-related systems.

Secondary Responsibilities:

• Collaborate on sales initiatives with leadership and stakeholders.
• Train new BD personnel in Sales and CRM processes.
• Support Sales Team in tenders/RFQs/bids.
• Manage relationships with internal stakeholders.

For interested applicants, kindly send your resume in Word/PDF format to [email protected]

Kindly include the following in your resume.

Current Salary

Expected Salary

Availability

Reason for leaving

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (23S1595/R23116355)

Key Responsibilities:

• Provide admin support in training and material preparations and other logistics purposes.
• Assist in training, marketing, and execution of both physical and virtual training events (e.g., webinars, talks and workshops)
• Assist in managing training calendar to ensure all training programmes are running smoothly and timely.
• Coordination of all course registrations and enrolments.
• Assist in handling trainers, clients, and end-users’ feedback, enquires, and correspondences.
• Provide support in answering incoming calls, appointment bookings, and administrative supports whenever is needed at night or weekend.
• Work closely with Finance on payment and fee collection matters.
• Ad hoc admin support whenever requested by the Executive Director.

Requirements:

• GCE “O” Level and above
• Work or volunteer experience with non-profits will be an added advantage.
• Preferably with three years’ experience in administrative field.
• Good communication and interpersonal skills.
• Customer-focused.
• A good team player.
• Proficient in IT-related troubleshooting, and Microsoft Office applications, especially Excel, PowerPoint, and Outlook.
• Able to multi-task and be flexible to cover front-desk duties.

* Note: Only shortlisted candidates will be notified.

Brief description of the Restaurant

Le Bistrot Du Sommelier is the quintessence of the Cuisine Bourgeoise (Bourgeois Cuisine), plates must be generous and slow cooking is a priority.

We strive to introduce you to the world of natural wines, wines produced from organic or biodynamic grapes with very little intervention from the winemaker.

Our wine list brings you an unusual selection from small producers.

Job Descriptions

• Take guest orders and serve food and beverage to guests according to SOPs
• Ensure high standard of cleanliness and hygiene in the work area
• Perform basic cashiering duties as required
• Assist the supervisor to ensure careful management of stocks and inventory as per allocated duties
• Ensure general upkeep of the restaurant and report to superiors as required for follow up
• Carry out opening duties for the service preparation and closing duties as required and assigned
• Ensure all table set up and service is carried out as per the operating procedures
• To build excellent rapport with the guests

Job Requirements

• No requirement

Working hours

• 5 working days
• 11:30am - 2:30pm and 6:00pm - 10:30pm

JOB SUMMARY

The incumbent will provide active ageing activities, befriending services for vulnerable seniors who require additional social support; and referrals for care services when required. He or she works closely with the Centre Supervisor to promote healthy living and keep seniors engaged within the community which includes regular monitoring of seniors' health condition.

KEY DUTIES AND RESPONSIBILITIES

1. Assist Centre Supervisor to conduct active ageing activities and organize special events (i.e. National Day, Christmas, Chinese New Year) for the seniors and their caregivers.
2. Conduct community outreach and needs assessments to seniors at a designated service boundary.
3. Provide befriending services to vulnerable seniors including connecting them to care services when necessary.
4. Collaborate with Healthier SG ambassadors and the local community nodes to implement social and lifestyle interventions to help seniors age in place.
5. Recruit and train volunteers to assist with the active ageing activities and outreach services.
6. Perform administrative and reporting duties such as daily programme attendance, health screening recording, client register, and other data and statistics rquired by the authorities.
7. Assist in monitoring Alert Alarm System wherever available.
8. Perform other duties as assigned by the reporting officer.

JOB REQUIREMENTS

• GCE 'O' Level / Diploma
• 1-2 years of relevant experience in elderly befriending service
• Have interest and passion to work with seniors and their caregivers
• Good organisational skills, team-oriented with excellent interpersonal and communication skills
• Knowledge in eldercare is an advantage.

WORK LOCATION

Block 8, North Bridge Road

Job Description

• Lead the team to ensure standards and procedures are applied in daily operations.
• Responsible for the operation and administration of Housekeeping and Linen Room.
• Ensure the cleanliness and maintenance of all guest rooms and public areas/ facilities.
• Control and monitor housekeeping inventory and supplies.
• Attend to guest requests and resolve guest complaints when necessary.
• Oversee quality and performance of outsourced / contract services and employees.
• Implement training/ development plans for staff.
• Periodic inspections of guest rooms and public areas.
• Prepare and submit daily/ monthly reports and data for management update and decision making.
• Any other duties as assigned.

Job Requirements

• Preferably Diploma/ Degree/ Professional Qualifications in Hotel Management.
• Min 6 – 8 years of housekeeping experience inclusive of 2 – 3 years in an executive position.
• Possess strong analytical and problem resolution skills.
• Ability to handle multiple tasks under time and resource pressure.
• Self-motivated individual with excellent interpersonal, oral and written communication skills.
• Excellent team player with time management skills.
• Able to manage priorities and deadlines.

Please refer to our website https://www.relcih.com.sg/ for more information on the Company.

Interested candidate please send your resume to [email protected] or contact HR @ 9149 3159 to make an appointment.

Job Summary:
We are seeking a passion for teaching Chinese language teacher to join our team of educators.

职位摘要：
我们正在寻找一位对教学充满热情的中文语言教师加入我们的教育团队。

As a freelance academic Chinese language teacher, you will be responsible for delivering engaging and effective lessons to students of all levels, assessing student progress, and contributing to the ongoing development of the Chinese language curriculum.

作为一名自由职业的中文语言教师，您将负责为各个水平的学生提供引人入胜且有效的课程，评估学生的进展，并为中文语言课程的持续发展做出贡献。

Responsibilities:

• Develop and deliver high-quality lessons to students of all levels, utilising a variety of teaching strategies and resources to meet diverse student needs.
• Assess student progress through a range of methods, including formative and summative assessments, and provide feedback to students and their families as needed.
• Collaborate with colleagues to develop and implement effective Chinese language curriculum, including lesson plans, assessments, and materials.
• Participate in professional development activities to continuously improve teaching skills and knowledge of Chinese language pedagogy.
• Maintain accurate and up-to-date records of student progress, attendance, and grades.
• Communicate regularly with students, families, and colleagues to foster a positive learning environment and promote student success.

责任:

• 制定并传授各个水平的高质量课程，利用各种教学策略和资源以满足不同的学生需求。
• 通过一系列方法评估学生的进展，包括形成性和总结性评估，并根据需要向学生及其家庭提供反馈。
• 与同事合作制定并实施有效的中文语言课程，包括教案、评估和教材。
• 参与专业发展活动，不断提高教学技能和对中文语言教学法的了解。
• 维护准确且及时的学生进展、考勤和成绩记录。
• 定期与学生、家庭和同事沟通，营造积极的学习环境，促进学生成功。

Requirements & Qualifications:

• Experience is preferred, but newcomers are also welcome.
• Strong communication and interpersonal skills, with the ability to build positive relationships with students, families, and colleagues.
• Fluency in Chinese with excellent written and verbal communication skills.

要求与资格：

• 经验者优先，欢迎新人加入。
• 良好的沟通和人际交往能力，能够与学生、家庭和同事建立积极的关系。
• 流利中文，具有优秀的书面和口头沟通技巧。

Job Highlights：

• Comprehensive training provided
• Walking Distance to MRT Station & Good Working Environment

职位亮点：

• 提供全面培训
• 步行即可到达地铁站，良好的工作环境

This is a contract position attached to a CC managing the holistic activities programme for children from low-income families. Location: Central (Nearest MRT: Chinatown)

Duration: 1 year

Job Scope

-Work with other agencies and partners on developing new programmes for the students

-Lead a small team to oversee the smooth operation of the Centre

-Handle and follow up with any ad-hoc tasks as assigned

Requirements

-Diploma or Degree

-Able to work shifts including on weekends

-Have similar work experience or interest to work with youngsters

Working Hours

Monday to Sunday: 4 weekdays and 1 weekend, either Saturday or Sunday (5 day work week)

AM shift: 9am to 6pm

PM shift: 1pm to 10pm

Salary: $3,000 to $5,000 monthly

To Apply:

WhatsApp resume: 8023-1992

Email resume to: [email protected]

Job Description

You will be responsible for the day-to-day IT Infrastructure Operations.

You will be required to provide support to the team and ensure that the IT infrastructure is running smoothly.

Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.

• Provide technical support for IT infrastructure operations.

• Ensure that the IT infrastructure is running smoothly.

• Collaborate with the team to ensure that the project is completed successfully.

• Troubleshoot and resolve any issues that arise during the project.

• Ensure that all work is completed within the project timeline.

Mandatory skills

1. AWS Certified - minimum Developer Associate or 2 yrs of AWS working experience.

2. Terraform working experience - 1 - 2 years 3. Javascript (NodeJs or ReactJS), Python 1 - 2 years

Good to have.

DevOps fundamentals - Source Code Management, Scripting, CI/CD 2. GCC 2.0 experience (optional)

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Our team is in the Education-Technology industry, focusing primarily on the B2B Adult Education market. We are developing a Learning Platform as a Service for both Adult Trainers and Learners. By integrating Learning Theory, Deep Tech, and Data Security, we will personalize the approach to training to optimize the efficiency and productivity of one's learning journey. We are searching for a support engineer to provide enterprise-level assistance to our customers. We welcome individuals who are proactive and want to further develop their skills in technical support and product development.

Job Description

• Setup production system for customers
• Providing pre-sales assistance, such as site surveys, client meetings, technical presentations, and system demonstrations.
• Verify the accuracy of system configurations and conduct UAT
• Conduct technical training sessions for the sales and customers
• Prepare materials for customer training and deliver professional training sessions.
• Assist project managers and engineers with technical support after sales.
• Respond promptly and efficiently to all service requests in accordance with company standards and policies.
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Maintain customers’ system
• Get feedback from, and build solutions for users and customers

Job Requirements:

• 3+ years of experience in software support environment.
• A good verbal and written communication skill is a must
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Working knowledge of HTML,CSS,Javascript,php,SQL and cloud computing
• Familiarity with LMS system is a plus.

Qualification

• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or relevant quantitative field is preferred
• Preferably, you have worked in a startup environment with large enterprise experience.

Working Arrangement

• This position is a 50% work-from-home arrangement until further notice. The candidate is required to have a good working laptop/desktop together with a working webcam and microphone for virtual meetings.

Responsibilities:

You will be primarily responsible for effective running of the training administration and assessment functions in the Singapore Mediation Centre (SMC).

• Assist in the planning, coordinating, marketing and logistics for the smooth running of SMC training and events.
• Manage all funding related matters with SSG/WSG
• Maintain Learning & Training Management System (LMS/TMS) and SOPs for training operations and administration
• Assist in on-site management and quality control of SMC Training and Accreditation process, such as schedule classes, set up systems and equipment in ensuring smooth delivery of classes
• Reply to queries from the public on training and accreditation matters
• Perform quality checks on training materials
• Maintain records, documentation and database for programmes/initiatives.
• Prepare simple reports
• Work together with the rest of the team to review programmes and materials to ensure continued relevance and quality of curricula
• Assist in internal and external audit
• Any other work as assigned

Skills and Qualifications:

• Higher Nitec or diploma in any discipline
• Minimum 2 year of relevant experience
• Experienced in running training programmes and/ or events;
• Ability to work independently and maintain confidentiality and professionalism
• Ability to learn and adapt to needs and changes quickly
• Competent in Microsoft applications, Skiletto and TPGateway preferred
• Good interpersonal and communication skills

Straits Interactive delivers sustainable data governance solutions that help organisations create trust in today’s data-driven world. As trusted advisors to SMEs, MNCs and data protection authorities in the region, we provide comprehensive competency, consulting and capability roadmaps in data protection and governance. We enable these competencies by partnering top universities in the region and international certification bodies to provide advanced diplomas, degrees, and certification courses.

We are seeking an experienced IT Operations & App Support Specialist to join our team. In this role, you will be responsible for assisting in the testing of websites, new products, and apps, including quality assurance of these products, as well as managing and troubleshooting software bugs. You will work closely with the Business Tech solutions team and the IT department to ensure that our products are of the highest quality and meet our customers' needs.

KEY RESPONSIBILITIES:

• Test websites, new products, and apps to ensure that they are of high quality and meet our customers' needs.
• Test ecommerce website and app functionality, identify issues, and ensure the site meets our customers' needs.
• Collaborate with the Business Tech solutions team to identify, troubleshoot, and resolve software bugs.
• Assist in the development and execution of testing plans and scripts.
• Provide end-user support for our products and services, including troubleshooting technical issues and answering questions.
• Prepare reports detailing software bugs, testing results, and other relevant information to communicate findings to the team.
• Ensure that our products are compliant with industry standards and regulations.
• Stay up-to-date with the latest trends and technologies in software development and testing.

KEY REQUIREMENTS:

• Dip or Bachelor's degree in computer science, software engineering, or a related field preferred.
• 2+ years of experience in IT operations or app support.
• Experience with software testing and quality assurance.
• Experience with UI/UX design and testing.
• Proficiency in software testing tools and technologies.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and project management skills.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Job Title: IDM L3 Support Analyst

Role: Production Support Analyst

Job Requisition Number: JR27924

Job Level: 6 - 9 years of relevant experience (L3)

Location: Singapore

Key Skills: JAVA, Python, OIM ,Linux scripting

Key Responsibilities

l Develop scripts to automate conversion of user access listing in PDF, EXCEL, CSV, TXT into the required standardized format.

l Developing custom BI reports

l Create and generate Linux scripts based on the client requirements

l Support day-to-day functional and business technology support including incident and problem management, root cause analysis.

l Expected to drive improvements through influence and strong relationships with managers in other teams.

l Collaborate well with stakeholders, application, business, infrastructure, security, and operations to continuously improve the stability of applications

l Correlate events across multiple systems to proactively surface and resolve deep, underlying issues

l Provide after office hours’ standby support and for emergency recoveries, including managing major incident of critical services.

l Work with level 1 and Level 2 support in application knowledge transfer in establishing standard first level recovery process/system health check monitoring/scheduled activities as well as common application user queries.

l Developing customer-facing support documentation, when appropriate, to summarize common support issues.

l Collaborating with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.

Key Requirements

l 5-9 years of relevant experience in JAVA and Python to develop complex solutions for automation.

l Knowledge in Identity Management domain (Oracle Identity Governance) is preferable.

l Strong working knowledge on Oracle Database, Linux, Unix & Windows Enterprise Server OS, with mixed skills around administration and troubleshooting

l Working knowledge of Java Scripts, WebLogic, JBOSS, API’s

l Excellent troubleshooting skills

l Networking infrastructure - Proxies, Load balancers, Firewalls, SSL

l Installing/tuning/code analysis of custom Java coding for schedulers, Java Tasks and adapters

l Working Knowledge on Directory - LDAP and AD Databases – SQL, Oracle and Reporting BI Publisher

l Excellent Communication - both verbal and written; support is conducted via web-based ticketing system and over web conferencing

l Demonstrable collaboration and teamwork skills

l Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location