Total 6,987 Customer Service job vacancies in SG-Citi-Changi Business Park

• Supervises and controls the quality and operations of the center.
• Provide leadership and guidance to the staff, promoting a welcoming, positive, and supportive environment within the center.

Requirements:

• Diploma and above
• At least 2 years of experience in student care.
• Proficient in content knowledge for homework guidance.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Contract: 1 year

Location: Bras Basah

Salary: Up to $7000

Responsibilities

• Develop new service definitions ensuring that they can be delivered operationally and cost effectively;
• Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports;
• Manage the overall service improvement plan and work with the Service Support Manager to ensure that it is being delivered to and that services are being improved;
• Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery;
• Lead, manage and supervise Team Leader and onsite staffs
• Ensuring proper documentation, notification, tracking, and follow up of all incidents.
• Manage and mentor onsite team in the local office
• Participate in training for internal teams and manage all related issues
• Update policies, procedure, and documentation relevant to project or operation
• Ensure compliance with standards, policies, and processes
• Manage major service providers on vendor performance, SLA, reporting and governance
• Take lead to infrastructure projects and keep track of progress

Requirements:

• Bachelor Degree
• Min 8 years of work experience in large enterprise companies
• Strong project and team management skill
• Team player, self-motivated, with good communication skills and management skills
• Prior working experience in large vendor and outsourcing management, service delivery and governance is desired
• Good telephone manner and independent
• Able to work under pressure, self-motivated, strong problem solving and analytical skills
• Influence & negotiation skill.
• Ability to proactively & effectively manage risk on low to medium risk projects.
• Strong data analytic, communication & service skills

Additional Details

• Able to travel to different countries when required (10% to 15% travelling for this job)
• Ability to speak and read English and Mandarin and type in Pinyin as have to liaise with China counterparts

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

As part of PwC South East Asia Consulting's business, we help our clients in solving their most important and challenging business problems. Every day we challenge ourselves to do what matters most for our clients, our people and for the society. We offer the opportunity to be part of a firm that has the purpose of building trust in society and solving important problems, that gives you the opportunity to work with inspiring leaders and talented professionals to deliver outstanding value to our clients in a culture that is diverse, inclusive, collaborative and one that provides exceptional career experience.

About the Team

We believe that challenges are better solved together. That's why you'll join a diverse, global community of solvers - an unexpected mix of people that come together to build trust in society and solve important problems. With us, you are encouraged to lead with your heart and values, and where your unique skills are developed and put to work in unexpected and exciting ways, superpowered by technology.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

About the Role

• Excellent written and verbal communication skills.
• Utilise Education, Sales and Service Cloud configurations and omni studio to address customer requirements.
• Translate business requirements into technical solutions within Salesforce products.
• Provide guidance/coaching/training for Salesforce specialists on system configuration, functionality and enhancements as released by Salesforce.
• Work with functional users to analyze business requirements and provide recommendations for enhanced Education Cloud functionality.
• Perform Salesforce administration activities to support the day-to-day operations of the system.
• Oversee the implementation of Salesforce Solutions, ensuring accuracy, timelines, and compliance with best practices and regulations
• Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases
• Lead team and client meetings and to clearly articulate the solution being developed with all the stakeholders along with ability to walk stakeholders through marketing solutions
• Work in a rapidly changing agile environment.
• Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity and innovation
• Serve as the bridge between PM, QA, development and client teams
• Participate in the creation and execution of test plans, strategies, and communications (e.g. requirement traceability, test scripts, test data requirements, defect management)
• Design and create training materials (e.g. job aids, reference guides, training manuals)
• Oversee the management of project documentation

About You

• 6+ years of experience as a Salesforce Sales and Service Cloud Functional Analyst or Salesforce Sales and Service Cloud administrator
• Experience with Salesforce Education Cloud is an added advantage.
• Minimum 5 years of experience gathering and documenting requirements
• Strong background in agile SCRUM agile practices and associated tools (Jira, Confluence, Slack, etc.)
• Salesforce certifications.
• Work experience in the Education sector is an added advantage.

Responsibilities

• Lead admin and customer service teams ,manage and improve the work flow to give strong support to sales department.
• Assist in staff recruitment processes, such as job postings, resume screening, and interview coordination.
• Maintaining office stationery, printed materials, equipment and facilities.
• Assist accountant to prepare payment and data entry.

Requirements

• Candidate must possess at least a Degree or Relevant
• Familiar with MS Office application, Word, Excel, and Chinese Word processing
• Good interpersonal and communication skills
• A self-motivated, independent, and a good team player.

We are seeking a Customer Success Specialist to join our sales team based in Singapore. As a Customer Success Specialist, you will partner with Account Managers to ensure that their clients receive a best-in-class account management experience that leads to the client continuing and expanding their relationship with SHL.

Key Responsibilities:

• Partner with multiple Account Managers to manage a portfolio of clients and client services plans.
• Monitor and report clients’ usage level /trends on SHL assessment platforms on monthly basis /upon request to assist account managers in up-sell/cross-sell and renewal conversations.
• Handle inbound requests from all levels of users on a daily basis, act as interface between clients and internal SHL teams to ensure that all client issues are captured, catalogued, and addressed.
• Provide internal sales support and research to assist Account Managers hit/exceed goals.
• Schedule and ensure timely completion of client interactions, including: Onboarding, Mid-Term Value Reviews, Renewal Calls, etc.
• Identify cross-sell opportunities with existing clients and schedule Sales Interactions.
• Build relationships with key stakeholders, create a great client experience to ensure a long and successful relationship, to support renewals and growth.
• Manage coordination among internal stakeholders to ensure relevant account information is shared and a strategic plan for management of accounts is set.
• Uphold and improve client satisfaction through continual product and proactive client discovery and communication.
• Participate in process improvement activities to ensure productive and successful business relationships.
• Coordinate and oversee client projects with internal teams.
• Develop operational –level client relationships and references

Required Skills & Experience:

• Bachelor’s Degree (all majors welcome)
• Relevant work experience in customer service, sales or account management
• Excellent written and oral communication skills
• Excellent relationship-building skills
• Superior problem solving ability
• Effective time management skills and ability to work well under pressure
• Strong attention to detail
• Excellent organization, multitasking and prioritization skills
• Ability to work with a wide variety of internal and external stakeholders across different geographies and culture

Our Ideal Candidate Also Has:

• Proficiency with Excel and PowerPoint
• CRM database management experience

We provide centre-based Applied Behavioural Therapy for children with ASD.

Your Job Scope

• Provide individual and small group sessions

• Development of materials needed for intervention programs.

• Participation in team/case review meetings

Requirements

Degree in Psychology or Special Education

Some related experience in special needs

Ideal Candidate

Pursuing qualifications in behavioral analysis (e.g. RBT/QBA/IBAT)

BCBA supervised working experience

Benefits

Fixed Monthly Salary. CPF. Leave. Medical Benefits.

Other options

We can also explore part-time work with experienced candidates

Please write in to us with your resume

Why Mizuho

At Mizuho Securities (Singapore) Pte. Ltd., we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.

It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition and drive, you can amplify your sphere of influence and base of knowledge as part of one of the largest—and growing—banks in the world.

About the Team

IT Operation team is responsible for maintaining, monitoring and managing day to day system operations, technology and infrastructure of the company. The team comprised of IT professionals from different functional and technical background. The goal is to provide high quality IT support service to end users in Pan Asia and maintain the availability of mission critical business application.

Summary

We are looking for a pro-active candidate to provide support for front and middle office applications. They are responsible for ensuring business continuity for the applications so that the users are able to carry out their day-to day tasks within their business function. The candidate will be required to work on shift hours including public holidays and beyond office hours where required.

Responsibilities

• Manage the day-to-day operational and production support tasks for front and middle office applications (i.e., system health checks and monitoring) and new business requirements
• Proactively action on queries from all the stakeholders including Front Office user, user from operations and corporate function
• Responsible for resolving incidents reported on Front Office/Middle Office applications, within the agreed upon Service Level Agreement (SLA) timeframe
• Communicate regularly with business users on technology events and issues, and update progress on issue resolution
• Organise and drive regular application & infrastructure vendor management meeting to monitor their service level and reflect user expectation
• Ensure the team is aligned to ITIL standard, including incident, problem and change management
• Discover and escalate risk issues to corresponding department in a timely manner
• Ensure the team is compliant to IT Policies and Procedures and update the contents when necessary
• Ensure all the operational procedure, troubleshooting guideline and user FAQs are all documented and regularly updated
• Drive regular knowledge sharing session with different teams to ensure domain functional and technology knowledge are up to date
• Participate in business continuity planning, including BCP drill with business users
• Generate regular KPI reporting to management team

Skills and Qualifications

• At least 7 years of IT support experience within the financial services industry.
• Minimum 6 years of relevant IT experience in the Fixed Income field
• Support knowledge on Murex is a must
• Preferably with prior support knowledge/experience on ION and Bloomberg in Fixed Income
• Solid knowledge of Fixed Income products and the underlying trade life cycle
• Well informed on operational and regulatory risk
• Good general IT skills including Microsoft office (particularly Excel with Macro)
• Possesses excellent verbal and written communication
• Ability to deliver clear and concise message to senior audience under highly stressed situation
• Good work task prioritisation skill to support mission critical business flow and system
• Possesses real-time decision-making ability
• Strong problem solving and analytical skills
• Ability to work under pressure
• A team player
• Well adaptability and flexibility to handle challenging technology landscape and user requirements
• Leadership skill, provide guidance and support to junior team members and lead by example

Company Overview

As a leading Asia-focused investment bank, we provide corporate and institutional clients with unparalleled access and expertise in Japan and Asia. We are the partner of choice to many in the region, offering a wide range of investment banking and global markets solutions for the increasingly-sophisticated and technological needs of our large client base – primarily corporations, financial institutions, pensions, asset managers, and public sector entities.

Our parent company – Mizuho Financial Group – came together in late 2002, merging three of the largest banks in Japan and is today one of the world’s largest financial institutions. With our global presence and affiliates across Asia, Americas and EMEA, we’re able to meet local market needs with a combination of unique market insights, knowledge, and capabilities.

For more information about the Mizuho Financial Group, please visit: https://www.mizuhogroup.com

For more information about Mizuho Securities, please visit: https://www.mizuhogroup.com/securities

• Deliver high standard of nursing care to our renal patients.
• Perform initiation of dialysis, patient and machine monitoring during dialysis, and termination of the dialysis procedure.
• Nursing intervention to avoid complications, decreasing the need for hospitalisations.

Requirements:

• SNB Registered
• Diploma in Nursing with relevant working renal experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

• Address infants' basic needs involves feeding them, showering, dressing them, and changing their diapers.
• Develop activities to provide a variety of learning experiences and opportunities that include reading, singing, and interacting with them.
• Observe and evaluate infants’ performance, behaviour, social development and physical health and make note of progress.

Requirements:

• Infants and Toddler Care and Development and Early Years Development Framework certified.
• At least 2 years of working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Details

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Description

Want to work in a dynamic environment at the intersection of Wall Street and Technology? SS&C Advent and SS&C Eze (business units within SS&C), leading providers of award-winning software and services for the global investment management industry, are seeking a Customer Success Relationship Manager. This role can be based out of any of Advent & Eze’s Europe & Middle East offices.

Relationship Managers on the Customer Success team serve as trusted advisors to our customers, helping them to achieve success with their SS&C Advent and/or Eze solutions while maximizing their return on investment. By leveraging a proactive consultative approach, our RMs bring Advent and Eze’s best ideas, innovations, and capabilities to their portfolio of customers, matching these to the customer’s business objectives. Customer loyalty, growth, and renewal rates are at the forefront of our goals.

Mission:

Advent’s Customer Success Relationship Managers serve as trusted advisors to our loyal customers, helping them to achieve success with their Advent solutions while maximizing their return on investment. By leveraging a proactive consultative approach, our Relationship Managers bring Advent’s very best ideas, innovations, and capabilities to their portfolio of customers and match these to the customer’s business objectives, determining the best approach for leveraging Advent’s capabilities, and providing recommendations on how to proceed. Relationship Managers are an integral component of our Global Customer Experience team at Advent, and we are looking for strong contributors to join our hybrid team of competitive and experienced professionals focused on transformational processes, customer loyalty, our customers’ growth, and ultimately maintenance of our industry-leading renewal rates.

Responsibilities

• Proactively identify and prioritize accounts to focus efforts within a defined territory as based on perceived risk, potential growth opportunity, strategic value, and renewal time frame.
• Develop long-term relationships with your portfolio of assigned customers, connecting with key business executives from C level on down. Effectively deliver scheduled business reviews to key business contacts.
• Cultivate an understanding of your customers’ business requirements, industry challenges and goals coupled with a strong understanding of how they are using their Advent solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer.
• Develop account and engagement plans for Advent customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each. Collaborate with internal teams such as Services, Sales and Renewals to ensure execution of account and engagement plan.
• Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities where appropriate.
• Identify expansion opportunities and collaborate with the sales teams to ensure growth objectives and footprint increase.
• Work closely with the Advent Services teams to identify new opportunities and facilitate transitions from Services following implementation, upgrades, migrations, etc.
• Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of Advent’s abilities.
• Drive the value of Advent’s Community through increasing customer registration and engagement whenever possible.
• Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong working relationship with each to ensure customer success and consistency of contact.
• Develop a thorough understanding of the Advent product suite and industry (where not already present).
• Work collaboratively with the Marketing and Sales teams to identify and build customer references.

Experience & Attributes

• Key to this role is being able to articulate value, inspire and sell the Advent story for transforming the investment management industry. As a trusted advisor and coach, the Relationship Manager is the post-sales success leader for the customer.
• Extensive direct customer/account management experience in enterprise software, business consulting or a related field.
• Ability to multi-task and handle complex matters with little supervision and excellent follow-up.
• High degree of organization, efficiency, urgency and follow through on program planning and execution.
• Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management.
• Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level.
• Ability to prioritize and perform effectively in all situations.
• Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements to technical solutions.
• History of strategic and innovative thinking – exercises great judgment and decision-making capabilities.
• Demonstrated ability to grow relationships and expand platform footprints with the customer firm.
• Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed.
• Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space.
• Strong collaboration and team working skills.
• Excellent follow-up skills with great attention to detail.
• Willing to travel 15-30%.
• BA/BS or equivalent degree or related work experience.

Personal Characteristics:

• Passionate about the success of your customers.
• Inspirational, energized individual who’s not afraid move fast and take risks in the name of innovation.
• Passionate about the intersection of technology and the financial services industry.
• Someone who makes sense out of complexity yet communicates with a level of simplicity.
• High performance and passionate about your customers, the Fintech space, your career.
• Collaborative thought-leader.

If you've got what it takes to be a great Relationship Manager and want to work on a hardworking, success-oriented and fun team, then apply today.

Banking client with large IT support team in Singapore is looking to hire IT Application / production support Analyst to support their mission critical datawarehouse and BI systems

• Providing Application support to a few mission critical application
• Provide level 2 support to requests from various areas of the business and investigate and troubleshoot issues.
• Performing root cause analysis
• Ensuring timefly resolution especially for high severity incidents to business users
• Providing updates on problems / issues reported
• Ensuring processes are followed
• Working with level 3 support and development team for unresolved issues

Requirements :

• Minimum 5+ years of experience working in supporting mission critical high volume applications
• Strong troubleshooting, analytical and problem solving skills
• Able to work under pressure
• Good knowledge in ITIL
• Min 3 years of experience working with BI and datwarehouse technologies
• Experinece in support SQL RDBMS
• experience in Unix and incident and problem management
• Good communication skills

Interested candidates please email your latest resume to [email protected]

Assistant Service Engineer / Service Engineer

• Working days: 5 days, 9am to 6pm (might need OT)
• Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
• Salary range: $3,000 - $4,000

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Low Yu Xuan Reg No: R24123804

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Responsibilities

• Inbound call handling for Accounts servicing, campaigns, products enquiries and helpdesk enquiries;

• Fulfillment follow through on case handling and with customers;

• Ensure group compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Minimum of ITE, 'O' levels

• Experience in Call Centre, Banking or Customer Service (calls and correspondents) environment will be an advantage.

• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

• Possess good command of written and spoken English. Ability to speak Mandarin will be preferred as the CSOs are required to work closely with mandarin speaking customers.

• Good analytical skills; passion for working and is good in working with numbers.

• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

• Passion for working, responsible and with good working attitude.

• Proficient in PC skills including MS Office applications.

• Ability to work on rotational shifts (Morning & afternoon)

Location: Novena/Clarke Quay

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Ensure that the given KPI are being met based on the project timeline
• Assess work performance of officers and identify areas that need improvement
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected

Requirements:

• Only Singaporean might apply
• Travel in Singapore to do surveys
• Mandarin speaking is required to liaise with Chinese MNC companies to do surveys
• Proficient in Excel to do reports
• At least 2 years of working experience as Team Lead in Call Center environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.

https://go.persolkelly.com/job/apply/6947

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Assistant Service Engineer / Service Engineer

• Working days: 5 days, 9am to 6pm (might need OT)
• Location: Woodlands & Tampines (customer site) / Changi North (our in-house repair centre)
• Salary range: $3,000 - $4,000

Requirement:

• Aircon/Refrigeration experience is a MUST.
• Flexible and able to Support Overtime
• Able to Travel Oversea within short notice.

Job Scope:

• Involve in Semiconductor Equipment Installation & Repair
• Chiller Repair
• Write Service Report
• Liaise with customer.
• Ad-hoc duty assign

Low Yu Xuan Reg No: R24123804

The Supreme HR Advisory Pte Ltd EA No: 14C7279

.

Your Responsibilities

• Collaboration with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
• Handling of order & cash related incidents including non-quality, rejections, returns, shortages, overdue, claims and deductions
• Analyzing of customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation targets
• Improve existing process/operations with a continuous improvement mindset
• Participating in credit control communication

Job Qualifications

• Strong academic qualifications with a minimum Diploma education
• Manage orders and documents with local language proficiency in Thailand Market (Speak/Read/Write in Thai)
• Data reporting and analysis
• Operational excellence with an ability to work independently
• Strong interpersonal and communication skills
• A customer-oriented mindset
• Prior experience in the FMCG industry, logistics, order management (OM) and accounts receivable (AR) with an ability to use SAP and data visualization tools (PowerBI / KNIME) will be an advantage.

Location: Beach Rd

Working days : 6 days ; 7:00am -3:00pm / 3:00pm -11:00pm / 11:00pm- -7:00am [ [ Night shift only 1 month 1-2 times ]

Salary : $ 2,000 - $ 2,500

If interested, submit your resume and contact me here

Whatsapp +65 8854 1564 (Albert) | https://wa.me/6588541564

Yap Teck Huat Reg No: R24122623

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities & Duties :

• Provide all guests with a friendly, accurate and efficient check-in/check-out while following the company's policies and procedures.
• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer.
• Staffs more holistic training, towards possible promotion.
• Answering inquiries by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.
• Cashiering duties and maintain accurate cash float

about the company
We are working with a large international law firm based in Singapore with a global presence across Europe, APAC, and the US. The firm covers a diverse range of practice areas both domestically and internationally.

about the job
You will be an experienced Singapore qualified lawyer looking to transition into a role entailing the training and development of junior and senior fee earners within the firm by keeping abreast with legal and regulatory developments in the disputes space, whilst localising and creating precedents and guidance notes for the firm's Singapore practice. You will be integral on improving the practice group's know how with trainings, and proactive content development particularly in relation to Singapore's commercial litigation space.

about the manager/team
You will work in tandem with the partners of the firm's disputes practice group as well as with a global team of professional support lawyers. You will be the pioneer hire in the Singapore office.

skills and experience required
You must be called to the Singapore Bar and possess no less than 8 years PQE within the disputes department of a prominent legal firm. Strong project management, research and stakeholder skills are desired. Prior training experiences and awareness of digital training tools are advantageous.

To apply online please use the 'apply' function.
(EA: 94C3609/ R23115352)

Position: Executive Assistant
Location:Various Locations
Headquarters: Canberra
Working days and hours: 5 Days 9am - 6pm (Flexible)
Salary: $2,800- $3,200

Interested applicants can also send your resume to

WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Overview:
We are seeking a highly competent and passionate Executive Assistant to support our school operations and provide support to our centre leaders and key appointment holders.

Key Responsibilities:

• Provide high-level administrative support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings.
• Manage the calendars of centre leaders, scheduling appointments, and coordinating meetings.
• Assist in the preparation and coordination of events and parent-teacher meetings.
• Act as a liaison between the executive team and other staff members, ensuring clear and efficient communication.
• Support the human resources department by processing employee onboarding paperwork, maintaining personnel files, and tracking employee vacation days.
• Coordinate with vendors, clients, and other members of the company to ensure that projects are completed on time and within budget.
• Manage the logistics of the school's bus fleet, ensuring proper scheduling, maintenance, and safety protocols are followed.
• Handle sensitive information in a confidential and professional manner.
• Support the implementation and upkeep of administrative systems and procedures.
• Assist in managing finances and budgeting, including preparing invoices, tracking expenses,doing basic bookkeeping, and creating financial reports.
  
  Requirement:
• Minimum of 3 years’ experience as an executive assistant or in a related role.
• At least a Diploma Level qualification in any field
• Knowledge of early childhood education industry is a plus.

• Confidential search
• Experience in leading and managing large-scale projects and team sizes (min 15-20 people).
• Strong hands-on skillsets – ERP knowledge: NetSuite, SAP and etc.
• Industry expertise from System Integrator, IT Services, Consulting, or Telco-related fields.

about the company
My client, a listed company in Singapore, is currently seeking an experienced Head of Project & Service Delivery Management. The role involves overseeing and managing an entire department consisting of approximately 40 people across different functions.

about the job

• Develop and implement ERP services strategies aligned with company goals.
• Stay current with IT trends to enhance service offerings.
• Collaborate with teams to identify new service opportunities and provide technical expertise.
• Lead major bids, analyze risks, and make informed decisions.
• Manage the services team budget and ensure profitability.
• Oversee project lifecycle from scoping to support.
• Maintain high-quality standards and align with client expectations.
• Implement process improvements for efficient service delivery.
• Ensure effective customer service and spares management.
• Expand managed services and foster continuous improvement.
• Utilize ERP system for delivery management and financial planning.
• Manage project and support revenues, optimize costs, and provide financial insights.

skills and experience required
Minimum of 15 years of experience in IT services with strong leadership skills, including managing and overseeing teams of 15-20 people.

Proven expertise in end-to-end project management and service delivery management.

Skilled in negotiation, communication, and client presentations.

Experience with ERP systems such as NetSuite, SAP, and others.

Whats on offer
This a permanent opportunity for an Head of Project & Service Delivery Management, offers a salary range of $ 11,000 to $ 13,000, inclusive of benefits.

To apply online please use the 'apply' function, alternatively you can reach me at
https://www.linkedin.com/in/Oliviatoh-032330132/. (EA: 94C3609 / R22109942)

Location: Eunos

1.5-month Completion Bonus

Mon - Fri, 9am to 6pm

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.
• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.
• Ensure effective and timely follow-up as promised to customers.
• Alert management of issues and concerns that require escalation for complete resolution.
• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.
• Work closely with stakeholders on the service request requirements.
• Deliver service requests within stipulated service standards.
• Undertake projects or other responsibilities as assigned.

Requirements:

• A Level / Diploma with relevant working experience.
• Mandarin speaking to liaise with Chinese customers

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
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PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Location : MBFC

Industry : Legal/Law

Role purpose:

The on-site analyst role is to ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Service Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Responsibilities:

· Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, implementing file backups, and configuring applications.

· Owns and drives issues to resolution including escalation to specialized resources within the broader IT organization. Remains engaged on issues until resolution.

· Provide Tier 2 technical support for client facilities such as video conferencing and audio conferencing services.

· Lead, coordinate and participate in improvements as they relate to the on-site IT environment.

· Serves as an advocate for the organization’s information security management system. Assists customers to work efficiently within the ISMS framework.

· Test fixes to ensure problems have been adequately resolved.

· Perform post-resolution follow-ups to customer requests.

· Evaluate documented resolutions and analyse trends for ways to prevent future problems.

· Field incoming requests from customers via both telephone and e-mail in a courteous manner.

· Build rapport with customers.

· Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.

· Prioritise and escalate problems (when required).

· Record, track, and document problem-solving processes, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

· Apply diagnostic utilities to aid in troubleshooting. Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.

· Understands the essential responsibilities of the position and works to continuously to build and improve the skills necessary to be proficient in the role.

· Serves as a back up to the IT Support Technician as appropriate.

· Serves as lead Audio Visual SME for live meetings and events held onsite or at remote locations as requested.

· Supports operates and maintains AV equipment for live meetings and events.

· Provides support and demonstrates expert knowledge for online webinar tools and applications.

· Acts as backup trainer when requested.

Qualifications/Experience:

· Experience in the field of computer science, information sciences, or related field for 3 to 5 years.

· Microsoft MCP desired or other appropriate certification.

· Strong knowledge of computer hardware, including Dell workstations and laptops.

· Experience with Microsoft Windows.

· Extensive application support experience with Microsoft Office.

· Proven track record of working under Service Level Agreements and a Service Desk framework.

· Experience working in a team-oriented, collaborative environment.

Key Performance Areas:

· Effective communication with Managers and IT staff.

· Provide high quality customer service to all staff.

· Responsiveness and reliability for driving issues to resolution.

· End user satisfaction with the outcome and the manner in which it was delivered.

Knowledge and Skills:

· Strong understanding of the organisation’s goals and objectives.

· Deep understanding of how the various work groups in the organization use technology in their day-to-day work.

· Exceptional written and oral communication skills.

· Exceptional interpersonal skills, with a focus on listening and asking probing questions as appropriate.

· Strong documentation skills.

· Ability to conduct research into a wide range of computing issues as required.

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language to non-technical staff and end users.

· Keen attention to detail.

· Proven analytical and problem-solving abilities.

· Ability to effectively prioritise and execute tasks in a high-pressure environment.

· Exceptional customer service orientation.

· Ability to represent and advocate for both the policies and procedures of the IT organization the end users’ perspective.

Personal Attributes:

· Consistently demonstrates a positive attitude and approach.

· Demonstrates enthusiasm and dedication.

· Consistently displays initiative by proactively providing solutions and driving long term objectives toward completion.

· Demonstrates empathy and focuses on the needs of internal and external clients/contacts where relevant.

· Focuses on what can be done. When a problem exists, suggest a solution.

· Builds relationships with stakeholders.

· Maintains a courteous and professional manner in all dealings.

1) OBJECTIVE:

This position is responsible for assisting the Leasing departmentwith the coordination and execution of customer service, administrative and any other tasks related to Leasing.

The position will communicate directly with customers, depots, factories and vendors/suppliers, working closely with our other departments (Operations, Resale & Trading, Finance and FP&A).

Communication, organization, problem-solving skills as well as the ability to respond/act promptly to any inquiries will be fundamental to succeed in this supporting role.

The management and execution of these tasks need to be done in a way representing the values and the missions of the company to the customers as well as within the organization.

2) MAIN DUTIES AND RESPONSIBILITIES:

Bookings / Onhires:

• Send weekly lease availability (IICL depot units) to lessees via email.

• Create and manage all lease/factory/One Tripper bookings.

• Coordinate and liaise with depots/factories to ensuring timely release/delivery of units.

• Submission and rectification of EDI errors for factory/One-tripper bookings.

Redeliveries / Offhires:

• Coordinate with Leasing Managers/Directors for exceptional redelivery/offhire requests.

• Issue redelivery acceptance orders to customers upon request(out of I-TOUAX).

• Transmission of off-hire confirmations to customers.

• Check offhire/redelivery queries from lessees.

• Revise/update/re-issue redelivery refs when required (during change of contract).

Total Loss Management:

• Manage total loss request from leasing customers - includes DV checking, invoice issuance/cancellation/reinstatement.

Contract Management:

• Create and update contract terms in system.

• Follow up on contract signing process and maintain updated records.

• Follow up and maintain records of insurance renewal certificates from leasing customers.

Invoicing/Payment related Tasks:

• Assist customers’ inquiries on invoices revision and/or check-up.

• Analyse, calculate and amend wrong invoices (credit notes or extra billing) using miscellaneous and manual invoicing system.

• Sending of monthly E-billing file/PDF invoices to specific customers via email.

• Sending of monthly SOA and ensure timely payment from leasing customers.

Other duties:

• Handle customer service general emails.

• Update leasing customers’ details in system and maintaining mailing list (CRM platform) for distribution of leasing inventories and required notifications.

• Generate, prepare and provide required reports (both internal and external).

• Attend weekly calls / meeting with line managers and follow-up action plans.

• Perform any other duties, from time to time, as may be assigned.

Procedures, Guidelines and Policies:

• Implement, maintain and up-date the procedures given by the HQ at regional level.

• Follow guidelines and policies given by the HQ at regional level.

Working hours

• 5 Day work week; Working hours: 8:30am to 6:00pm
• Work on Public Holiday when required
• Overtime work when required

Job Scope

• Attend to customers’ inquiry
• Prepare and process Air Export booking request
• Arrange for collection of cargo at customers’ premise
• Provide booking confirmation and flight details to customers
• Mange customers’ expectations and complaints
• Correspond with overseas offices on shipment status and inquiries
• Verify invoices from vendor
• Prepare customers’ report

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have