Total 2,190 Customer Service job vacancies in client site sgp singapore 14 tuas ave 1

• MNC, Tuas, 5 days, Transport provided (2 ways)
• Good planning/Orgranising skills
• $6000-$7200, performance bonus, mobile allowance

Responsibilities:

• Report to Service/Commissioning Manager
• Coordinate field service activities with the aim of running these according to customer requests and project requirements. Assist service/commissioning manager to improve efficiency and achieve departmental goal.
• Provides input to aftersales with regard to service budgets and scheduling required for quotations
• Maintains contacts with internal and external clients and engineers about the nature of a problem or work
• Responsible of work plans, availability of technical documentation, necessary manpower, materials and tools and/or resources for the work to be performed Initiates and agrees to purchase and make orders for (spare) parts, materials, goods and services necessary for service order execution
• Communicate directly with customer/project team about planning of activities once the job is confirmed and passed to service department
• Coordinating the required manpower, materials, tools and resources for the execution of service activities.
• Responsible for all the information documentation concerned the project (internal and external).
• Handling of the administrative completion and billing of work

Requirements:

• Minimum a Degree in Engineering
• Good planning and organising skills
• Good communication and interpersonal skills
• **Must have relevant experience in Marine/Oil & Gas industry
• Minimum 3 to 5 years of relevant experience

Interested applicants, please send your resume to [email protected]

• MNC, Tuas, Transport (2 ways)
• Heavy travelling, Good exposure and opportunities
• Basic $3500 - $4000,overtime claim
• Overseas allowances, mobile allowance
• Performance bonus
• No experience can apply, On-the-job training

Role & responsibilities:

• Support the Senior/ Service & Commissioning Engineer on site.
• Provide technical expertise and carryout service order assignments from the Service & Commissioning Manager/ Service & Commissioning Coordinator
• Field representative of the company to evaluate, troubleshoot, analyze, repair, test, and return equipment to service as required or instructed by a service order in a safe and effective manner.
• Create daily reports about the performed service tasks and all related issues and send them to the Service Mailbox
• Complete all the required documentation & write reports regarding the work

Requirements:

• Minimum a Degree in Electrical, Electronic, Computer Science or equivalent
• Good, basic, technical insight into electrical, hydraulic and basic mechanical engineering fundamentals
• 1yr of relevant experience in Marine industry
• No experience can apply as on-the-job training is provided
• Good communication skills
• Analytical and systematic approach to problem solving
• Basic understanding of programming and industrial control systems is a plus
• Willing to travel abroad heavily
• Willing to work overtime
• Having a great desire to gain more knowledge and skills
• Positive, solution driven, hands on attitude.
• Can work well in a team but having a great level of self-management and independence

Interested applicants, please send your profile to [email protected]

What you get to do in this role:

• Build coalitions with fellow Business Unit leaders and extended team members to champion ITSM and ITOM practices and GTM strategies.
• Build and drive sales strategy at a GEO level in conjunction with Field Sales and Pre-Sales Leadership, Professional Services, Marketing, Alliances & Channels and Sales Operations teams to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region
• Act as the central conduit to Global Business Unit Sales Leadership teams and Field Sales Leadership
• Actively engage in territory planning, relationship development and opportunity development and driving revenue by assisting Sales Directors, PLS and Field Sales Teams in closing opportunities
• Recruit, coach and mentor team members to drive excellence
• Development of territories and quota for the sales team and effectively communicate to set performance expectations within the team
• Manage and report accurate forecast and pipeline to the business, both locally and with Global business units for each product line
• Achievement of annual sales goals on a quarterly and annual basis is required
• Build effective working relationships with Solution Consulting, Product Development, Customer Success, Professional Services, Marketing and the ServiceNow executive team

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

About the role

Reporting to the Head of Vertical - Beauty, the Regional Key Account Support Intern will be part of the Beauty vertical and will be responsible in providing support for various marketing, communication and projects in the region. This 6-months full-time internship commences Dec 2024/ Jan 2025.

What you will be doing

• Collating of monthly Beauty reports from all entities
• Support the maintenance of Beauty vertical's SharePoint and updating of Beauty's ASPAC deck
• Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
• Participate in the set-up and follow-up of internal standard procedures to enhance productivity and transparency
• Maintain acceptable Health, Safety and Environmental risk levels in his/her area of responsibility
• Ensure the compliance with applicable legal requirements

The successful candidate

• Degree or Diploma in Business, Marketing or Communications preferred
• Strong proficiency in English (written & spoken)
• Analytical, with ability to translate complex requirements and data into effective solutions
• Strong marketing, project management and organizational skills
• Takes initiative and able to to work independently
• Advanced in MS Excel, Word, PowerPoint, MS Visio, MS Project

Mackay is currently seeking a fulltime Service Coordinator with experience in the maritime industry and proficient in Englishto work the evening shift and onsite in our Singapore depot. The work hours are Monday – Thursday from 13:00 to 22:00 and on Sunday from 9:00 to 18:00.

Sponsorship is NOT available; applicants must be legally authorized to work in Singapore.

Service Coordinator Job Summary:

The Service Coordinator must have strong customer service skills, technical skills, and organizational skills. The Service Coordinator is responsible quickly responding to customer inquiries, assessing clients’ needs, communicating job progress, resolving issues, and making sure the daily service requirements are met in a timely manner. The Service Coordinator will properly identify and pull the parts and equipment needed for the job and dispatch the technician who has the knowledge to fix it right the first time.

Responsibilities include but are not limited to:

• Assist with quotes and getting them to customers.
• Coordinates service and posts jobs on the service board
• Tracks the movement of vessels
• Calls Agents to check on vessel movements
• Sends completion reports to customers
• Interfaces with the Parts Department
• Enter jobs into the company database

Service Coordinator Qualifications:

· 3+ Years of Service Coordination in the Marine industry is required.

· Must be able to read, write, and speak in English fluently.

· Must be authorized to work in Singapore without sponsorship.

· College or post-secondary education in electronics and/or business is preferred

· 3+ Years’ experience in dispatching and field service coordination.

Key Responsibilities:

Sales Support Operations

• No cold calling involved.
• Understand and interpret client business and technical requirements in order to translate product benefit across all types of clients and partners.
• Support the sales team in calling and qualifying leads.
• Respond to enquiries from interested clients via various channels (Email, WhatsApp).
• Prepare quotations, invoices and communicate timelines and requirements.
• Ensure that client follow-ups are in place and completed in a timely manner.
• Maintain customer relationships, accounts and contracts.
• Manage billings.
• Provide relevant support and other ad-hoc duties when necessary.

Requirements:

• Undergraduate/Degree in any related field.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office tools and online collaboration tools.
• Self-motivated, independent and able to work in a dynamic environment.

Working hours:

• 12-20 hours per week
• At least 4-5 hours per shift within Monday to Friday (10:00 - 19:00)

Salary:

• $10 to $15 per hour (progressive with commitment period and performance bonus)

Location:

• 5 minute walk from Jurong East MRT

• Ensure standards for food quality and preparation
• Co-ordinate with logistics department for timely collection and delivery schedules
• prepare dally delivery list for frozen meats and others
• Manage all frozen meat delivery and assist to production and others
• Able to multi-tasks and dwork under pressure
• Able to handle heavy stuffs around 20-30kg
• Able to work long hours and work on weekend

QUALIFICATIONS

• Physically fit
• Able to work in cold environment
• Class 3 Licence
• Forklift Licence (if have is a plus point)

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Job description:

The primary responsibility will be to provide technical support for Pavco metal finishing products.

· Stay current with technical aspects of all Pavco products. Keep Up to date for Functional, Decorative Plating as well as other Coatings Group as and when required

· Provide technical support to All Pavco customers in Asia

· Provide routine activity reports to immediate supervisor as required.

· Training to Distributors and Customers

Laboratory Testing and working on Parameters to suit Asia Market

· On line testing in Singapore lab, overseas customers Lab and Pilot Line

· Work with USA Team on Bringing in New Products from Laboratory to On Site Trial.

· Analysis of Customer Bath as and when required.

· Any other Jobs may be given from time to time by your superiors

Travelling is required and on short notice

Electroplating Enviroment may not be clean

Alot of Handon work is required

Installation can take from 2 weeks to more then 1 month Per Trip

Only Singaporeans And PR should apply as we have no quota for Foreigners

Keeping a record of any issues, problems usually within a database

Providing on-call support

Maintaining and updating technical and instruction manuals, policies, and procedures

Managing a support ticket system

Upgrades, or updates

Review the system periodically

Monitor and report whenever necessary

Job Description

► Office Hour, 8.00am - 5.30pm

► Office Location - Islandwide

► Basic up to $7000 + AWS + VB

Job Responsibilities

• Responsible for delivering patient-centre and compassionate care according to patients' needs
• Coordinate the care of patient through advising physician, provide direct patient care, evaluate patient conditions
• Monitor, reassess and evaluate patient's condition in implementing care plan for the patient
• Perform nursing care such as medication administration and wound dressing

Job Requirements

• Diploma in Nursing
• Registered with Singapore Nursing Board
• Experience working in hospital or hospice setting preferred
• Experience in oncology / palliative care / geriatrics / gerontology will be an added advantage

For consideration, kindly submit your CV by clicking “APPLY NOW”

*Only shortlisted candidates would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R1326597 | Oh Jia Qi, Doreen

• Provides information to customers by verifying understanding of request; answering questions; offering assistance.
• Initiates service by recording requests; forwarding to dispatching.
• Collects revenue by receiving and recording payments.
• Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
• Improves quality results by evaluating processes; recommending changes.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.
• Directly responsible for billing and relevant adminsitration for customers, including Invoicing, Credit and Debit Memos.
• Work closely with the Sales team to assist in Customer management.
• Other ad-hoc administrative duties.

Responsibilities

• Billing and utilisation of internal SAPB1 System for such functions
• Maintenance of customer information
• Coordination with Salesteam regarding Customer AR and requests
• Other adhoc admin billing tasks
• Customer records management and to initiate all actions for rebates/sponsorship.

Job Highlights

• Staff meals provided
• Short walking distance from Tuas Link MRT
• In-house gym

Job Responsibilities:

• Preparation of quotations, sample supplies, sales materials etc
• Responsible for new account opening and credit applications
• Handle customer enquiries via emails and phone calls
• Manage products for reservation allocation and promotion purpose
• Maintain database to drive accuracy and completeness
• Liaise with other departments to fulfil customers’ requests and orders
• Provide sales and administrative support to the Sales team
• Assist with marketing activities such as food events or product launch
• Any other ad-hoc duties as assigned by Manager

Requirements:

• Diploma in Business /Marketing/Sales
• At least 2 years of relevant experience is preferred.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Able to multi-task and work independently
• Strong interpersonal and communication skills
• Self-motivated, hardworking and organized in work

Job Info:

• Salary: Basic up to $2600 + AWS
• Working Hours: 5.5 days; Monday - Friday (9am - 6pm); Saturday (9am - 1pm)
• Location: Macpherson/ Ang Mo Kio

Job Scope:

• Packing of stock for deliveries and courier service
• Coordinate with courier to ensure timely delivery
• Liaise with Operation and Account department on the order and payment
• Data entry, Filing and printing of documents
• Daily stock count and stock check to ensure accurate and sufficient inventory level
• Receiving and issue of stock accurately
• Prepare and maintain inventory reports
• Inventory control. Stocks in/out
• Manage e-commerce system, create, update status
• Lift, carry, load and unload goods
• Any other ad-hoc duties

Requirements:

• At least 1 - 2 years of working experience dealing with Ecommerce (Admin)
• Proficient in Microsoft Office (Microsoft Word, Excel and Powerpoint)

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Info:

• Salary: Basic from $2300 - $3500 + Mobile Allowance $100 + Standby Allowance + AWS + VB
• Working Hour: Monday - Friday (8:30 am - 5:30 pm)
• Location: Jurong East

Job Scope:

• Address equipment faults at customer locations
• Coordinate with customers and subcontractors for project tasks
• Supervise work progress to uphold schedule and quality benchmarks
• Ensure prompt delivery of materials and equipment for site installations or fault repairs
• Perform routine maintenance for clients

Requirements:

• Diploma in Electronics and/or Electrical Engineering
• 2-3 years’ hands-on experience in troubleshooting of card access systems, alarm systems, CCTV, etc
• Standby duty is required
• Possess a valid class 3 driving license

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Description:

- Create sales quotation and cost sheet by gathering customer's requirements from sales executive and costs from vendors

- Provide support in contract and bidding preparation and customer registration

- To follow-up with customers for order status for the quotations made and get in order intake / P.O.

- Communicate and provide timely responses between sales, operation, and factory

- Report to management in a timely manner

- Prepare deliver order, purchase order and shipping arrangement

- Negotiate and close deals; handle complaints or objections

Job Requirement:

- Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Business Admin or related field

- Strong organizational and interpersonal skills

- Excellent written and verbal communication skills

- Ability to work independently and as part of a team

- 1 to 2 year of experience as sales administrator or other administrative role.

Job Responsibilities

• Provide reasonable respond time support to users in troubleshooting resolving system issues (incl. desktop,laptop,tablets and printers)
• Install, configure, and maintain desktop operating systems, printers, software and networks.
• Prodvide support in basic Microsoft 365 administrations for on-boarding/off-boarding
• Assist in ensuring Microsoft 365 Power Platform Automation,Data Visualisations and Applications are working and running correctly.
• Conduct rountine inspection of backups, security and network.
• Ensure IT Documentation and inventory assets are maintained

Requirements

• 2-3 years of professional experience in an IT related position
• Pro-active , dynamic with good analytic and problem-solving skills
• Some experience with databases (SQL) is an advantage
• Knowledge of operating systems, networking, VPN
• Being Familiar with Microsoft 365 power platform is an advantage
• Excellent interpersonal skills
• Able to work as a team well , and independently when required
• Critical thinking , analytical and creative problem-solving skills is highly desired.

Skills and Experience Required :-

At least 2 years working in an Application Support Environment.

Core technical competency required :-

• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming (Primary skill)

Good to have experience :-

• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understandmicroservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Working Hours :-

• Normal office hours i.e. 9am to 6pm, however it may be staggered to start/finish early or late (eg. 8am to 5pm or 10am to 7pm)
• The support person needs to be on call as per duty roster.
• Be available on weekends for Production implementations.
• Will be managed by duty roster.

Skills and Experience Required :-

At least 2 years working in an Application Support Environment.

Core technical competency required :-

• Linux; Unix/Python Shell Scripting
• SQL, preferably in MariaDB/MySQL
• Java programming (Primary skill)

Good to have experience :-

• Application Server: JBoss
• Middleware: IBM MQ, Apache ServiceMix, Active MQ
• OpenShift
• QlikSense/Tableau
• TLM/CMS platforms with tools like Smartstudio, TLM Control, Smart schema, Process Designer & Webconnect
• Hands-on working knowledge on DevOps tools for Source Control (Git, Bitbucket), Continuous Integration (Jenkins, Maven), Continuous Delivery (CA Release Automation)Understandmicroservices running on Openshift or AWS, elasticsearch, service monitoring on the cloud, PaaS environment such as Kubernetes.Understand JSON, JSP, Servlet, and working knowledge for Java Restful API.
• Strong technical skills
• Strong analytical and problem-solving skills.
• Ability to perform impact analysis in a structured manner.
• Good verbal & written communication skills.
• Ability to work independently and under pressure.
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment.
• Basic understanding of Swift message knowledge would be good.
• Experience in application implementation projects in financial institutions would be advantageous

Working Hours :-

• Normal office hours i.e. 9am to 6pm, however it may be staggered to start/finish early or late (eg. 8am to 5pm or 10am to 7pm)
• The support person needs to be on call as per duty roster.
• Be available on weekends for Production implementations.
• Will be managed by duty roster.

Job Info:

• Salary: Basic up to $4700 + AWS + VB + Transport Allowance
• Working Hours: Monday - Friday (9am - 5:30pm)
• Location: Expo MRT

Job Scope:

• Prepare quotations for services and spare parts in response to customer inquiries
• Execute service tasks, including in-house repairs and on-site commissioning, for a range of gas and water quality analyzers, CEMS, and AQMS
• Diagnose analyzer issues and advise customers on optimal solutions, adhering to company's standard procedures and safety protocols
• Cultivate and maintain strong customer relationships while delivering high-quality service support
• Collaborate with customers to address service concerns and resolve technical issues effectively
• Assist project teams in conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT) for projects
• Identify opportunities to secure new preventive maintenance contracts
• Conduct product training sessions for end-users and distributors

Requirements:

• Degree in Engineering (Mechanical, Environmental, Science, Electronics/Electrical Engineering or equivalent qualification)
• Preferably 3 - 5 years of working experience or more in the analytical instruments or related field
• Knowledge of gas analyzers, CEMS, AQMS, and water quality analyzers would be advantageous
• Must have field service engineer experience. Technical competence in air/gas & water quality analytical instruments. Exposure to process & environmental monitoring equipment
• Customer-oriented with a positive attitude

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

• Print laundry log sheet from Knowcross system and monitor that Housekeeping Runner brings down all recorded room number parcel to laundry department
• Notify housekeeping for recorded parcels not brought down to ensure timely collection of laundry parcels from guest rooms
• Communicate with guest to highlight discrepancies or clarify matters by leaving voicemail and speak to guest to seek verification for major defect. If guest is not in to verify, item with major defect is to be return undone with a letter of explanation and consent for cleaning
• Billing and proper keeping of daily bills
• Administer on hold parcel record, stain letter, rejected item, daily guest works assembly report, buddy parcel and others
• Ensure items found from garments or from the processing centre are returned to the rightful owner and re-directed to the Lost and Found Department for further follow up
• Prepare daily sales summary, function report, cashier report and casting of charges
• Conduct monthly inventory of laundry supplies to prepare for next orders
• Follow up on every written order to ensure that all cleaning request forms are received by the required time
• Maintain adequate stock of forms relevant to the Valet Operations
• Attend to guest complaints or clarifications in the absence of the superiors
• Maintain cleanliness of all office equipment in the general office which include time stamp machine, cashiering system, computers, typewriters, etc, and proper housekeeping of laundry supplies storage room
• Be familiar with the locations of guestrooms, storage place of guestroom amenities and guests’ items, etc.

Your Career

This Alliances Business Manager role will develop the full 360 degree Telco Service Provider (SP) partner led growth from leveraging partner teams and reach, especially for Managed Services. Reporting to the JAPAC Strategic Alliances Director, you will center your role on developing and growing partner led opportunities with SP partners who actively drive revenue for their business in Managed Security Services.

You will build the Go-to-Market (GTM) Plan for SP across the JAPAC Theatre as follows:

* Identify Focus Area Telco Service Providers (among the 6 geographic Areas of JAPAC Theatre)

• Executive & Business Unit Structures

• Unique Differentiator/s for each SP

• Solution Offerings to Embed PANW

* Execute & Enhance the GTM Plan

• Execute Joint Planning with Focus Partners

• Oversee Joint Solution Development

• Clarify or Develop the Market Messaging & Positioning

• Encourage Joint Sales, Presales, Channel Teams and Delivery Enablement

• Collaborate with Marketing for Demand Generation Campaigns

You will be responsible for educating and engaging the sales account teams within partners and at PANW on the benefits of tri-party collaboration. We win by deliberate joint account engagement to solve our joint customers biggest challenges of securing their digital way of life. Success in the role will also require developing a strong internal network across PANW teams, including Sales, Marketing, Area Channel Business Managers, Sales Engineers and most importantly our speedboat solutions specialists.

Your Impact

• Grow SP partner-led transactions - New Customer Acquisitions

• Embed PANW solutions into SP partners service offerings

• Business development with partners involvement to help activate them on PANW offerings

• Build a strong business network within the Area channels organizations - It is your responsibility to continue to nurture and grow your network

• Engaging with key stakeholders (PANW Area and Channel leadership, Channel Business Managers, Distributor Business Managers) to build and execute on a your SP channel plan

• As part of the overall JAPAC theater plan, activate Focus SP partners, then identify and recruit emerging SP partners who prioritise Cybersecurity in their Network or SOC go-to-market strategy

• Develop and execute business plans driving all aspects of the partner relationship to maximize growth opportunities and ensuring partner is well-positioned to deliver successful customer implementations and recommendations

• Work well in a team environment to ensure partner and customer satisfaction

• Design compelling value proposition that inspire partners to promote our solutions 

• Work with select partners and help them build a services catalog around our cloud security offerings

• Provide clear and consistent communication across the region with your dedicated partners to build strong partnerships throughout your assignment

• Lead regular business performance and relationship reviews with senior management and various stakeholders 

• Build and maintain activity of performance reports and activity dashboards

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Responsibilities

• Familiar with License Warehouse Customs procedures including able to handle permit declaration
• Liaise with customer on order processing, shipment booking with forwarder, inventory management and others administrative and customer service duties
• Liaise with freight forwarders / transporters on shipment booking, container trucking schedule, arrange courier and local delivery
• Attend to customer request and ensure customer satisfaction
• Ensure proper and timely billing / closing of all jobs in system and forwarded to the Accounting & Finance Department
• Assist to produce regular warehouse reports for management as and when required
• Manages customers complains and claims
• Assist in investigation on shipment failure or quality issue for performance and reporting, and following up to ensure resolution
• Ensure proper filing and documents archiving for audit purpose
• Ensure accurate order fulfilment in accordance with SLA / SOP /response guidelines
• Manages stocks reconciliation and ensure stocks discrepancies resolved in timely manner
• Prepare to undertake new project(s) as part of staff development
• Liaise with Singapore customs for inbound discrepancies and auditing
• Any others adhoc tasks assigned by superiors

Requirements

• Tertiary or equivalent preferred
• Minimum 1-2 years of experience in 3PL warehouse operations preferably familiar with import and export processes, including different types of permits handling
• Knowledge in Form D and COO handling will be an advantage
• Familiarity with Bonded and Duty-Free products handling
• Knowledge of shipping terms and documents
• Able to multitask include handling of different systems, not limited to WMS and Oracle
• Proficient in Microsoft Office
• Strong command of spoken and written English
• Knowledge in Mandarin is an advantage as officers will be liasing with our Chinese counterparts
• Knowledge on SAP will be an advantage
• Knowledge of Trade first application (Singapore Custom) Qualification will be an advantage
• Only Singapore residents may apply