Total 2,071 Customer Service job vacancies in singapore tanglin road

• Central working location
• Opportunities to grow and learn

Our client, a leading fund manager, is hiring for a Business Development Support Associate to support the growth of ETF business in Asia. This role offers an opportunity to contribute to the growth and development of the ETF business while navigating the complexities of the ETF ecosystem in Singapore. The scope includes monitoring daily trading volumes, and collaborating on policy reforms with the Stock Exchange to ensure seamless investor experiences. Additionally, the incumbent will work closely with the Marketing team to organize ETF events, maintain pitch decks, and support engagement with potential partners.

Our Ideal Candidate:

• 1 - 3 years of relevant experience in asset management, with a good understanding of ETF market dynamics
• Basic knowledge of index methodology and regulatory framework
• Proficiency in CRM and MS Office
• Fluent in English and Mandarin to review and work on materials in Chinese for Hong Kong ETFs
• Strong presentation and communication skills

If you believe you fit the requirements for the role, please click "Apply"

Short listed candidates will be notified
Data provided is for recruitment purposes only

Business Registration Number: 200611680D.
Licence Number: 10C5117 EA R23114042

This is a part-time position for weekdays (8:00 AM to 1:00 PM) at $12.00 per hour (with CPF contribution).

Duties and Responsibilities:

1. Enrols participants and handles re-schedule, withdrawal and refund requests.

2. Checks and files return of attendance sheets, assessment records and excess materials.

3. Assists with the compilation and management of course materials.

4. Performs ad hoc administrative tasks, ensures proper upkeep of office equipment, and maintains optimum stock levels of all office and sundry supplies.

Requirements:

1. Minimum educational qualification: ‘N’ Level or equivalent.

2. Be computer literate and conversant with Microsoft PowerPoint, Word and Excel.

3. Able to work independently with minimum supervision.

4. Meticulous with strong emphasis on details and accuracy.

5. With strong work ethnics, professional conduct and a postive (can do) mentality.

As a Product Support Assistant at Eastern & Oriental Express, a Belmond Train, you will be responsible for delivering exceptional service and unforgettable journeys. Assist in the coordination and execution of support activities for our train operations. This role involves providing technical and administrative support to ensure smooth operations and enhance passenger experiences. The ideal candidate is proactive, organized, and possesses excellent communication skills.

Primary Responsibilities include,

• Assist in the preparation and distribution of product information and support materials.
• Coordinate with various departments to ensure timely resolution of product-related issues.
• Handle customer inquiries and provide support via phone, email, and in-person interactions.
• Maintain accurate records of support activities, issues, and resolutions.
• Monitor product performance and provide feedback to the Product Support Manager.
• Participate in regular meetings with the Product Support team to discuss progress, issues, and improvements.
• Support the implementation of new products and services.
• Assist in the preparation of reports and presentations for management.
• Perform other duties as assigned by the Product Support Manager.

Eastern & Oriental Express is relaunching on February 19, 2024. In preparation, Belmond is recruiting a new team of genuine, authentic people with a passion for travel, discovery, and guest interaction. We seek a diversity of talents and prize attitude above skills: full training will be given for the right people, and the new team will be able to practise working together and forge a great team spirit prior to the launch date. 

Eastern & oriental express: a living legend 

Eastern & Oriental Express is a story 30 years in the making. Sister of the celebrated Venice Simplon-Orient-Express, it has been narrating adventures in Southeast Asia since 1993. Guests step aboard the elegant train, which reflects the spirit of the land it travels through, to embark on alluring grand adventures. Cultural marvels, unseen landscapes and dynamic cities are theirs to unearth as they glide through epic Malaysian scenery. Immersive off-train activities, including jungle treks and art tours, blend with sublime modern Peranakan cuisine and entertainment on board for the journey of a lifetime.  

Everything about our train is extraordinary – and we want you to be, too. 

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other. 

The Belmond & LVMH Family 

The Eastern & Oriental Express is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience. 

Requirements

• Previous experience in luxury hospitality experience
• Minimum 3 years of experience in customer service principles and practices.
• Familiarity with product support and troubleshooting processes.
• Excellent communication and interpersonal skills
• Professional and polished appearance
• Flexibility to work a variety of shifts, including weekends and holidays

We seek warm, genuine, authentic people with a passion for travel and discovery. You are self-assured without being arrogant, and keen to interact with our discerning guests. You are a great storyteller with a positive mindset and a can-do attitude. 

International exposure will be considered a plus. You must speak English. Additional languages, such as Japanese, Korean, Cantonese, French and German, are a benefit. We welcome a diversity of backgrounds, ethnicities and religions.  

Experience in the hospitality industry is a bonus, but not a necessity. You could be from an independent restaurant or bar, have worked in luxury retail or private villas, or be a tour guide. 

At the Eastern & Oriental Express we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including: 

• Competitive salaries and insurance plans. 
• Complimentary and preferred rate experiences at our iconic destinations. 
• Wellness programs 

Working on board the Eastern & Oriental Express is an amazing experience. As part of the highly prestigious Belmond and LVMH family, you travel with and cater to international guests, work with universally recognised chefs and enjoy an ideal work-life balance, alternating between time on the train and time off between journeys. 

Job Description

· Lead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery

· Serve as the primary point of contact forproject, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle.

· Collaborate with projects and internal stakeholders to design innovative and effective ServiceNow solutions that address business challenges and drive value.

· Ensure that delivered solutions meet quality standards, adhere to best practices, and align with ServiceNow platform capabilities.

· Identify and mitigate project risks, proactively addressing issues to prevent delays or escalations.

· Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools.

Additional Details:

1 - Account Delivery Management

2 – ServiceNow

3 - Business Operation Management

Primary Skill

ServiceNow

Minimum of 6 years of experience in ServiceNow implementation and delivery

LASALLE College of the Arts is the highest ranked specialist arts institution in Singapore and

joint top in Southeast Asia for art and design (QS World University Rankings 2023). The College offers 35 Diploma, BA (Hons) and postgraduate programmes in arts and design. Its faculty comprises a community of award-winning artists, designers, educators and researchers, whose practice-led research sets LASALLE apart as an international centre of excellence. LASALLE is a founding member of the University of the Arts Singapore.

The Learning Centre at LASALLE provides academic support to students and staff in the College.

Reporting to and assisting the Dean of Learning, Teaching and Research, the Head of The Learning Centre will be primarily responsible for providing leadership in conceptualising and realising innovative pedagogical and curricular practices and learning environments that support and enhance LASALLE's unique practice-led pedagogy in alignment with LASALLE’s Strategic Plan and the overall strategic direction of Learning, Teaching and Research.

You will be required to work closely with the Dean of Learning, Teaching and Research in engaging with the wider academic community to develop and lead strategic initiatives that advance the College’s learning and teaching environment and promote diverse and high-quality learning materials for an increasingly heterogeneous group of staff and student body.

You will also oversee the development, realisation and continuous growth of The Learning Centre. This includes working with the Faculties and the Division of Human Resources & Organisation Development to provide upskilling opportunities for academic staff in pedagogical and curricular practices, as well as providing support to students with special educational needs.

Other key responsibilities include providing training and support to staff in the use of a range of educational technologies, including generative AI tools, and managing the resources effectively, as well as establishing a local and international professional network to raise awareness of the College within the pedagogical and curriculum development communities.

You are expected to be an active scholar in the field of arts higher education and possesses the ability to lead and inspire faculty staff members with excellent communication and interpersonal skills, and a commitment to diversity, equity and inclusion.

Requirements:

• Postgraduate qualification at Ph.D. level, or equivalent in a relevant discipline with substantial experience in driving pedagogical and curricular initiatives, fostering collaboration and managing teams in tertiary arts education with a focus on ensuring high quality services and support for students and staff.
• Teacher Training qualification and/or post-graduate qualification in Special Educational Needs is an advantage.
• As least 13 years and above or equivalent with a focus on developing and delivering effective learning and teaching strategies and eight years or equivalent experience in an academic leadership role with experience in supervision and development of teaching staff.
• Experience in designing on-site/hybrid/online learning environments, leveraging technology and other innovative teaching methods.
• Experience in providing support to students with specific learning needs, disabilities or challenges.
• Experience in conducting research in relevant areas of practice-based arts education, leading to publications, presentations, and other scholarly contributions.
• Experience in managing budgets, resources, and other operational aspects of an academic unit.
• Strong understanding of student-centred approaches to teaching and learning, with a focus on inclusive and equitable practices for diverse student populations.
• Familiarity with conceptual frameworks for the integration of generative AI as a creative tool in the curriculum.
• Excellent communication and interpersonal skills, with the ability to articulate ideas, build relationships and engage effectively with diverse stakeholders.
• Proficiency in using learning management systems and other educational technologies to deliver, manage and assess hybrid/online learning environments.
• Literacy in digital technologies, including generative AI tools, and relevant software and tools for art and design education.
• Ability to work in a multicultural and interdisciplinary environment.

To apply:

Interested applicants are invited to submit your letter of interest, curriculum vitae and indicating clearly the position you are applying, by e-mail to [email protected] or in writing (stating clearly the position applying in the envelope) to:

Senior Director & Chief Human Resource Officer

Division of Human Resources & Organisation Development

LASALLE College of the Arts

1 McNally Street, Singapore 187940

Closing date: 27 May 2024 or until the position is filled.

More information on the College can be found at www.lasalle.edu.sg

We regret that only shortlisted candidates will be notified.

• Supports the teachers in preparing materials and resources needed for learning experiences in the classroom
• Support teachers in preparing classroom for sessions and clearing up after sessions
• Support teachers in implementation of lesson plan, classroom management and carrying out classroom routines
• Provide support to students to ensure smooth class transitions
• Ensure a safe and stimulating educational environment for the well-being and safety of the children
• Perform miscellaneous job-related duties as assigned
• Provide administrative and logistical support for the development of outings and other outreach activities.

• Candidate must possess at least GCE ‘N’ Level/O’Level/NITEC
• Desire to learn about autism and the patience to teach special needs students
• Passion to help special needs students maximise their talents and potential
• Good verbal and written communication skills in English
• Strong problem-solving and organisational skills
• Working hours: 8am to 5pm, Mondays to Fridays

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We apologise that only shortlisted candidates will be notified.

Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to hire.

• Location: Central, conveniently located near MRT Station
• Working Hours: 5 Days, Monday to Friday, 9:30 am to 6:30 pm
• Competitive Salary: Up to $2700, commensurate with experience
• Permanent Role with Variable Bonus
• Comfortable with coordinating and participating in office ceremonies and rituals, ensuring adherence to established procedures.

Key Responsibilities:

• Execute general administrative and clerical tasks efficiently, tailored for the interior design industry
• Manage phone calls, filing, and provide comprehensive administrative support, enhancing our design processes
• Oversee day-to-day office operations with precision and timeliness, ensuring seamless project execution
• Process invoices, payments, and maintain financial records, particularly in accounts payable, vital for project budgeting
• Ensure accurate and timely entry of all accounting transactions utilizing accounting software, supporting project financial management
• Participate in projects and coordinate company activities as needed, contributing to the realization of creative visions
• Monitor staff leave records including annual, sick, and hospitalization leave, ensuring project continuity
• Fulfill any ad-hoc duties assigned by the office manager, supporting the dynamic needs of our design studio

• Minimum O Level / SPM qualification
• Preferably 2-3 years of relevant experience in accounting administration support
• Proficiency in MS Office suite
• Strong interpersonal skills with a keen eye for detail and organization, essential for client interactions and project coordination
• Ability to work independently and meet deadlines effectively, fostering a collaborative and creative work environment

If you possess the requisite skills and are ready to embark on an enriching career journey within the dynamic world of design, we invite you to apply with us today. Be part of the vibrant team where your contributions shape spaces and inspire lives.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

JOB DESCRIPTION

NeoXam APAC is looking for an experienced and motivated Support Lead who will support our APAC clients, presales and services team, and working closely together with the R&D team. This role is based in Sydney or Singapore. He / she will join an APAC team of experienced consultants and participate in support and optimisation of NeoXam solutions:

• NeoXam DataHub: the most comprehensive, efficient and customizable solution for centralized data management available on the market. The solution acts as a hub, a central repository and a user oriented data management tool for data used or produced by financial institutions.

• NeoXam IBOR: a uniquely independent and flexible Investment Book of Record, designed to provide Asset Managers with a single, comprehensive, and robust source of continuously up-to-date positions, valuations and forecasts, with increased quality, under multiple views.

• NeoXam Impress: an integrated solution for performance, attribution and reporting packs; flexible calculation methodologies including Modified Dietz, Brinson-Fachler; customizable workflows & templates to generate reports in corporate color themes, based on graphics and content; GIPS compliance. The solution could be standalone or connected to NeoXam Datahub & IBOR.

He / she will be responsible for APAC of NeoXam Follow the Sun offer and will manage a small support team with people located in different locations within APAC.

RESPONSIBILITIES

• Be the liaison of the software development teams located in the companies HQ in France, and to manage APAC support.
• Be with his/her team, the first technical point of contact for NeoXam’s clients in APAC and provide product support expertise.
• Be the technical support for the sales consultancy team in the sales phase, and to consultancy team during the project implementation phase.
• Managing the internal copies of the client environments.
• Performing the first level of analysis: anomalies, technical evolutions, reproduction of problems.
• Be responsible to solve client issues from the first analysis and reproduction to the development of a software fix in Java and the management of support tickets.
• Be responsible with the software support team to document Datahub knowledge and features from a software support point of view.
• Manage the day-to-day work of the APAC Support service (taking over new support tickets, participating in conference calls, relationship with other teams…).
• Manage performance optimisation request from Customer or Project in link with R&D team if required.
• Lead Cloud discussion and customer migrations.
• At a later stage, be responsible to develop and deliver fixed and enhancements in Java.
• Manage technical installation or upgrade of the solutions.

PROFILE

• Engineering/Computing School, Degree / Master’s degree or equivalent.
• Minimum of 10 years of working experience with Financial software implementation and/or support and IT Projects in the banking / financial industry.
• Minimum of 2 years of team management experience.
• Knowledgeable in: XML APIs, Webservices (SOAP/REST), Web Application servers (Tomcat/JBoss/Webphere), Messaging, HMI SWING or SWT, OS (Unix and Windows), DBMS (Oracle, or SqlServe).
• Knowledgeable in development tools (Eclipse...) and the Scrum/Agile methodology.
• Knowledgeable in versioning tools like Git.
• Knowledgeable in Unix commands.
• Ability to do peer reviews and assess code.
• Ability to analyze, design and develop software with high operating constraints (robustness, performance, etc.).
• Independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided.
• Proactive and a real team player.
• Fluent in English.

There will be occasional travel requirements within APAC.

The position requires rigour, tenacity, patience, ability to sometimes handle the pressure from clients, and a good ability to communicate and promote best practices.

Job Description

· Lead the planning, execution, and delivery of ServiceNow projects from initiation to completion, ensuring on-time and within-budget delivery

· Serve as the primary point of contact forproject, understanding their needs, managing expectations, and ensuring satisfaction throughout the project lifecycle.

· Collaborate with projects and internal stakeholders to design innovative and effective ServiceNow solutions that address business challenges and drive value.

· Ensure that delivered solutions meet quality standards, adhere to best practices, and align with ServiceNow platform capabilities.

· Identify and mitigate project risks, proactively addressing issues to prevent delays or escalations.

· Drive continuous improvement initiatives to enhance service delivery processes, methodologies, and tools.

Additional Details:

1 - Account Delivery Management

2 – ServiceNow

3 - Business Operation Management

Primary Skill

ServiceNow

Minimum of 8 years of experience in ServiceNow implementation and delivery

Main Purpose of the Job:

To foster critical thinking, advance student’s knowledge and skills through the teaching of The Lab curriculum. The incumbent is expected to provide an intellectual foundation for students concerning coding/programming. The courses serve students and provide enrichment experiences.

Knowledge and Experience:

• At least 1-2 years of experience teaching kids
• Ability to relate to young people
• Willingness to work evenings and weekends
• Responsible and punctual
• Possesses teamwork skills
• Possesses a reasonable command in Computational Thinking
• Possesses programming skills (i.e. Python, NodeJS, etc)
• Passionate with teaching and educating the future generation
• Able to multi-task well

Detail:

Part-time hours: 10 per week

Job Type: Part-time

Salary: $15.00 - $20.00 per hour

Provide logistic and administrative support in CYC's retail store located at Capitol Singapore.

- process order forms bound for the workshop

- check and receive merchandise

- arrange merchandise in storeroom

- process online inventory

- manage whatsapp communication with customers

- notify customers of items ready for collection / fitting daily

- check on orders in storeroom and send reminders to customers whose orders have lapsed for more than 1 month

- answering phone calls

- scan and digitize order forms

You will be supporting the sales team and are expected to be meticulous with the administrative tasks and be a good organiser.

Working hours: Mon to Friday 11 am to 3 pm

Annual leave: 3 days a year

Responsibilities:

• Oversee the day-to-day IT infrastructure operations and maintenance.
• Execute guidance to the Deskside team for IT request resolution.
• Act as the primary point of contact for IT operations and desktop support.
• Providing compassionate first-level IT assistance for End User Computing difficulties.
• Prepare and arrange meetings or conferences.
• Assist to the creation of IT policies and facilitate implementation of policy.
• Lead IT Service Management support structure development and digitalization efforts in IT infrastructure.
• Oversee IT recovery and incident management.
• Assist in project planning for new ITSM, IT infrastructure, and IT security tools.
• Manage IT assets availability, procurement, and vendor relationships.
• Facilitate inception of new IT application services and operational readiness testing.
• Perform other related duties as assigned.

Requirements:

• Bachelor's degree in IT, Computer Science, or equivalent.
• With 2 years of relevant experience.
• Experience in IT Service Management and team management.
• Knowledge of networking, cloud technologies, and cybersecurity.
• Ability to work independently with problem-solving skills.
• Willingness to work outside regular office hours when required.

Interested candidates who wish to apply for the advertised position, please click on theAPPLY button below to send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R24121398

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

• Work cross-functionally with Sales, Marketing and Customer Success to identify customers who are willing to share their story to help other businesses like them
• Lead process to produce high quality customer story content, including case studies, press releases, and customer video content
• Collaborate with Product teams, Customer Success teams, and customers to gather information for creating compelling and interactive case studies that align with Marketing and Business goals
• You will support the creation and distribution of Marketing assets including customer case studies, story slides for Sales, webinars, video testimonial, social media content, press releases, and more
• Prepare questions for customer interviews, conduct interviews, and work with Marketing and Product teams to create written and video testimonials that showcase the value and benefits of SHIELD products and services for use by Marketing and Sales teams
• Develop creative, new ways to tell customer stories that turn customer stories into emotional and inspiring brand awareness content

• 5+ year of proven experience in customer marketing, customer advocacy, or a related role
• The ideal candidate will be a flexible, cross-functional team player with a passion for storytelling, customer success, and innovation
• Significant experience in B2B technology marketing with a keen understanding of the Internet ecosystem and technical audiences
• Experience writing customer case studies and producing customer videos that showcase customer success
• Strong written and verbal communication skills
• Exceptional project management and organizational skills
• Strong interpersonal skills for building and maintaining relationships with customers and cross-functional teams
• Creative thinking and problem-solving abilities
• You are excited to find and tell stories to drive benefits for both customers and SHIELD

Job Description

• Greeting and serving customers
• Maintaining cleanliness and housekeeping of work areas
• Taking orders, serving of food and beverages
• Operating of POS system
• Facilitating payment procedures
• Table setting
• Reporting punctually
• Outlet opening and closing shift procedures
• Other ad-hoc duties

Requirements

• Night shift availability (Weekdays till 1AM, Fri and Sat till 3AM)
• Experience not required

Salary Range

• $2,400.00 - $3,000.00 per month (Depending on experience)

Benefits

• Employee discount
• Performance incentive bonus
• Staff meal provided
• Transport provided

Job Description

• Guide and mentor teachers to raise the standard and performance in the centre
• Build a team with positive morale and highly competitive educators
• Good leadership skills in leading a team to meet company objectives
• Well verse in local regulatory agencies requirement, licensing, health and safety regulations etc
• Work closely with relevant agencies or partner to fulfill requirement
• Prepare and control expenditures
• Maintain a healthy enrolment rates
• Maintaining good relations with parents, business partner, government bodies etc
• Adhere to teaching standards and safety regulations as established by the official sources
• Prepare monthly reports and other relevant documents required by the management

Qualifications

• Degree in Early Childhood Care and Education (ECCE) or Degree in any discipline, with Diploma in Pre-school Education-Leadership (DPL)
• At least 2 years of relevant supervisory experience in a childcare setting including infant care
• Excellent communication and interpersonal skills
• Strong leadership qualities with passion in equipping and inspiring young lives
• Strong knowledge in curriculum and pedagogy

Responsibilities:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Overview

Momos is a rapidly growing company with its headquarters in Singapore and the United States. As part of our company's growth strategy, we are actively expanding our operations in the APAC region. Our main mission is to help our brands create happier customers at every location with AI. 

Momos is the Customer Experience Management Platform for multi-location brands. We work with groups such as Shake Shack and Baskin Robbins to power the entire lifecycle and automate everything with AI. Today, we are proud to be trusted by over 5,000 businesses globally. If you love to hustle and want to work for a mission-driven company, we would be thrilled to have you join our team.

The Role:

Momos is seeking a highly motivated and experienced Senior Customer Success Manager to join our dynamic Customer Success team. As a Senior Customer Success Manager, you will play a key role in ensuring our clients receive exceptional support and guidance. Your responsibilities will encompass deepening your understanding of Momos software, serving as the primary point of contact for clients, and providing strategic solutions to foster their business growth.

Primary Roles & Responsibilities:

1. In-Depth Product Knowledge:

• Develop an extensive understanding of the Momos software, including its features, functionalities, and setup processes.
• Stay informed about new updates, changes, and releases, and effectively communicate technical information to clients.

2. Client Interaction:

• Act as the primary point of contact for clients, delivering timely and effective support through various channels (email, chat, and phone).
• Address how-to questions and guide clients in navigating different tools within Momos, occasionally through virtual calls.

3. Issue Resolution:

• Conduct thorough investigations and troubleshooting to resolve client issues promptly.
• Escalate complex cases to the appropriate internal teams when necessary for efficient issue resolution.

4. User Support & Guidance:

Provide comprehensive support and guidance to users across our customer base, ensuring a positive and consultative customer experience.

5. Adaptability and Resilience:

Demonstrate composure, resilience, and flexibility as customer needs evolve and case volumes fluctuate.

Additional Responsibilities:

• Communicate thoughtful, customized solutions that empower customers to progress and enhance their businesses.
• Collaborate effectively with internal teams such as Customer Success, Account Managers, and Sales to identify opportunities for clients to leverage more of our platform or services.

• 3-5 years of proven Customer Success experience, preferably in B2B Software companies.
• Strong aptitude for creative problem-solving and a track record of tackling challenging scenarios.
• Proactive mindset, eager to learn, and committed to continuous professional development.
• Thrives in a dynamic environment, quickly adapting to changing priorities and customer needs.
• Passionate about working with customers, dedicated to exceeding their goals.
• Excellent interpersonal skills, maintaining a positive demeanor and outstanding communication abilities.
• Collaborates effectively with cross-functional teams to drive positive outcomes for clients.
• Demonstrates strategic thinking in identifying opportunities for account growth and ensuring long-term customer success.

• Location: Singapore

• Private Health Insurance

• Paid Time Off

Cultural Values

• Mission-driven and fast-paced, entrepreneurial environment.
• A collaborative and flat company culture.
• Comprehensive private health insurance.
• Discretionary trips to our offices across the globe, with global travel medical insurance (when it’s safe to travel!).
• Cross-cultural team bonding/networking.
• Love Food? Join our Team!

Equal Opportunity

Momos is an equal opportunity workplace where we embrace diversity and different cultures. We started as an international Company, and know that building an organization with different experiences, thoughts and opinions allows our team to grow and excel.

Job Description

• Implement and administer compliant programmes.
• Examine company policies.
• Provide management with detailed reports on the company's compliance with laws and regulations.
• Develop and manage effective action plans to address audit findings and compliance violations.
• Conduct routine audits of the company's procedures, practises, and documents to identify potential vulnerabilities or risks.
• Evaluate company operations to identify compliance-related risks.
• Ensure that every employee is educated on the most recent rules and procedures.
• Addressed employee concerns regarding legal and compliance issues.

Job Requirement

• Minimum: Polytechnic Diploma in Business or Technology.
• 2 years prior experience in risk management, compliance or audit roles.
• Those without experience but willing to learn are welcome to apply.
• Must have, or be willing to obtain, a compliance certification.
• Attention to detail in order to identify and correct risky practices.
• Strong communicator and capable of expressing oneself clearly both speaking and in writing.
• Possess a collaborative personality and be open to suggestions from team members.
• Good knowledge of industry protocols and best practices.
• Good time management and organisational skills and able to meet deadlines.
• Should have a strong moral code and sense of ethics.

*Disclaimer: Only shortlisted candidates will be contacted.

Overview:

The Service Executive ensures that all guests are happy and welcome during their visit through excellent product knowledge, presentation, and communication. The Service Crew has a deep passion for customer service and high-quality products. The Service Crew will have the opportunity to assist the coffee and beverage bar.

Duties & Responsibilities:

Operations:

-Ensure every customer feels welcome to the place

-Provide excellent and friendly service to customers

-Ensure smooth and pleasant ordering experience

-Ensure accurate and professional delivery of food and beverages

-Ensure smooth and polite payment process

-Able to handle customer complaints and provide immediate customer recovery to retain customer satisfaction

-Willing to go the extra mile for customers while gaining the respect and camaraderie of customers

-Ensure cleanliness and high hygiene standards of all service areas and equipment

-Assist in preparation of high-quality coffees and beverages

Requirements:

- Excellent attitude, humble and very hardworking

- Very passionate about service, drinks, and food

- Motivated to want to delight and please all our different customers

- Attentive to details and meticulous to ensure smooth operations with minimal errors

- Good interpersonal skills so as to build good working relationships with colleagues and managers

- Good problem-solving skills to ensure continued operations in the face of challenges

Job Description:

• Oversee project and liaise with contractors and suppliers and internal stakeholders on project matters.
• Adhere to budget by monitoring expenses and implementing cost-saving measure.
• Liaise with Mall Management on renovation requirements / permit-to-work application.
• Perform any other duties as assigned by Management.
• Track and report on project progress, identify potential risks and issues, and recommend corrective actions.
• Manages project plans including budget and resources needed for target achievement.
• Ensure deadlines are met, provide project documentation and provide reports on project updates to management when required.
• Carry out designs and concepts as per drawing details and perspectives.

Job Requirements:

• Diploma in Design and Building Management, Architecture, or a related field in building/construction or minimum of 2 years of experience in construction projects.
• Proficiency in project budgeting and scheduling is essential.
• Exhibits a positive attitude and a willingness to learn.
• Strong team player and self-driven
• Proficient in AutoCAD and Microsoft Office applications
• Resourceful

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

About this role

Are you adaptable? Do you thrive in a fast-paced, tech-driven environment where projects evolve on the fly? Then we’d like to meet you! We are looking for a proactive, motivated, resourceful, and ultra-organized Senior Program Manager - Customer Experience who can rise to the challenge of our company’s rapid global expansion.

As a Senior Program Manager, you will be responsible for planning, managing, and ensuring timely delivery of a wide variety of workstreams, as well as defining, documenting, and implementing process improvements to raise efficiency and quality. Delivering in an Agile setting, you will be focused on our Customer Experience team and will have a major impact on key areas of the business.

This role requires exceptional stakeholder management and interpersonal skills, as our teams are globally distributed and culturally diverse.

How we work

Most of us are organized into cross-functional teams that can independently deliver great business results with minimal dependencies. We’ve grouped these teams together based on the KPIs they own, and each of these groups in turn has a dedicated leadership team. The leadership team provides guidance, helps set strategy, and allocates resources. To further support these teams we have dedicated support functions who help fill gaps and deliver ad hoc work. Our Program Managers are a key partner for all three of these areas, so the range of stakeholders and types of work that we help deliver vary greatly.

Role Responsibilities

Your responsibilities will include:

• Delivering multiple projects simultaneously, including: defining requirements and timelines; developing and executing detailed plans; tracking projects to ensure on-time delivery within scope and budget, with the flexibility and agility to change and adapt as you go;
• Contributing to hiring processes and onboarding your new team members expertly to ensure they can hit the ground running.
• Developing effective communication strategies to coordinate between various teams while keeping cross-functional stakeholders and leaders informed on progress, challenges, and risks, and providing reporting when needed.
• Working closely with stakeholders and leaders to ensure we tackle the highest priority work that delivers the most significant value to the business.
• Leveraging your high-level overview to proactively mitigate risks and resolve blockers as soon as they’re flagged. You'll need to keep the team moving while adapting to any changes that arise.
• Producing crystal clear documentation such as plans, briefings, timelines, processes, stakeholder comms, or meeting notes.
• Understanding different business processes and driving optimizations and improvements through a combination of process re-engineering and technological changes.
• Contributing to the overall learning and development of program managers.

Role Requirements

To succeed in this role, we’d love for you to have some or most of the following skills or experience:

• A proven record of delivering projects of varying sizes on time, in scope, and across different business functions, while working in a dynamic agile environment.
• The ability to juggle multiple deliverables simultaneously
• A knack for asking targeted, precise, and relevant questions to dig into an issue or a topic until you understand it sufficiently to be an effective member of the team
• Excellent written and verbal communication in English—you will need to communicate to all levels across the business (and geographies)
• You can clearly define requirements and convey them in work tickets and briefs
• Comfortable driving delivery from a team with both remote and in-office team members
• Working knowledge of project management software (Jira or other), along with Agile processes and procedures
• Outstanding interpersonal relationship-building skills
• Excellent stakeholder management skills, with stakeholders of all seniorities
• Prior experience of Customer Support / Success / Experience
• Can-do attitude: given a problem, you quickly understand the requirements and can output a solution
• Proficient in developing spreadsheets, diagrams, and processes to document needs and communicate them with all levels of the organization
• A drive to improve processes to positively impact productivity, ease of use, security, execution speed, human time spent, and more

You will be working with a great team serving the esteemed customers in a buzzing cafe at the National Museum. It is a collaboration with National Museum to manage the purpose-built Reunion space for seniors and dementia persons. Cafe Brera is committed to be providing quality foods and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for young individuals or young seniors to work in professional cafe in collaboration with National Museum:

- to serve customers(corporate, walkin, online, events) with pride and care.

- opportunity serve a broad range of customers, museum visitors, seniors etc.

- opportunity for career growth in executive tasks when more experience about the company and products, manage staff scheduling, process improvement, product testing etc.

- basic cooking and baking will be an added advantage.

- You will get to learn how to serve the European pastries, gourmet coffee, POS system and working closely with kitchen team.

- embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.

- to promote the products and presenting value add information (e.g food choices, allergy, dietary requirements).

- to deliver service excellence: Provide consultation on products and services to walk-in, online and corporate customers.

- to develop and monitor housekeeping and hygiene standards.

- checking stock and replenishment.

- manage order fulfilment and customer satisfaction.

- having good product knowledge on bread and pastries (training provided).

- we hire seniors, young seniors and mental health persons - to be a support for everyone.

- Manage mobile apps, POS and laptop applications.

- Build relationships with customers.

- inspired individuals and serve with a mission heart.

- looking for long term working relationship to grow with company.

- opportunity to move to other departments for valued staff.

- keen learners to grow with company and sharp eyes for the computer apps, software, microsoft office capabilities.

- Locals and Singapore PRs are preferred, else Malaysians only are welcome.

- whatsApp/Call Thrina at 98163637 for a quick chat.

Chinese Language Teacher

We are a new start-up Tuition Center is looking for a Chinese Language Teacher. We are located at Parkway Centre, next to Parkway Parade Mall.

• Working Location: 1 Marine Parade Central #06-07 Singapore 449408
• Working day and time: 5 days per week (Off on weekdays)
• Working Time: Wednesday to Sunday 9am-6pm
• Salary: $3000-$4000 (full time)

Job Highlights

• 5 days work per week and off on Public Holiday
• Flexible Working Hours
• Full Time and Career Growth Opportunity

Job Description

• Conduct relevant Chinese Language classes.
• Plan and develop the schedule of work.
• Prepare teaching lesson and teaching material according to MOE standard.
• Tactical design of related worksheets/ provide consultation to students regularly.
• Design and develop formative and summarize assessment reports
• Grade student's work and compile student's results. Evaluate to seek improvement.
• Monitor and report student's performance and progress
• Prepare for unit assemblies and one unit exhibition per year
• Organize and carry out school curricular and extracurricular activities as assigned

Requirements:

• Relevant working experience in the related field is required for this position.
• Experience in Teaching atleast Primary or Secondary on the respective subjects.
• Immediate starter is preferred.

You will be working with a great team serving the esteemed customers in a buzzing bakery or cafe at the National Museum. Cafe is a collaboration with National Museum to manage the purpose-built Reunion space for seniors and dementia persons. Bakery Brera and Cafe Brera is committed in providing quality foods and customer service that emphasizes empowerment, continuous improvement, education and community service, with an on-going development aim to becoming a progressive SME of the future.

Looking for young individuals or young seniors to work in professional cafe in collaboration with National Museum:

- to serve customers(corporate, walkin, online, events) with pride and care.

- opportunity serve a broad range of customers, museum visitors, seniors etc.

- opportunity for career growth in executive tasks when more experience about the company and products, manage staff scheduling, process improvement, product testing etc.

- basic cooking and baking will be an added advantage.

- You will get to learn how to serve the European pastries, gourmet coffee, POS system and working closely with kitchen team.

- embrace operational efficiency, carrying out SOPs, cost effectiveness, productivity improvement and promote sales.

- to promote the products and presenting value add information (e.g food choices, allergy, dietary requirements).

- to deliver service excellence: Provide consultation on products and services to walk-in, online and corporate customers.

- to develop and monitor housekeeping and hygiene standards.

- checking stock and replenishment.

- manage order fulfilment and customer satisfaction.

- having good product knowledge on bread and pastries (training provided).

- we hire seniors, young seniors and mental health persons - to be a support for everyone.

- Manage mobile apps, POS and laptop applications.

- Build relationships with customers.

- inspired individuals and serve with a mission heart.

- looking for long term working relationship to grow with company.

- opportunity to move to other departments for valued staff.

- keen learners to grow with company and sharp eyes for the computer apps, software, microsoft office capabilities.

- Locals and Singapore PRs are preferred, else Malaysians are welcome too.

- whatsApp/Call Thrina at 98163637 for a quick chat.