Total 393 customer service manager job vacancies in Education / Training category in Singapore

We are seeking a dedicated Learning and Development Manager to design and implement impactful training programs that elevate our team’s performance and align with our commitment to exceptional service standards.

Job Responsibilities

• Lead New Hire Orientation and Forbes Service Standards training, instilling hotel values, service standards, and compliance knowledge.
• Design individual development plans to enhance skills and improve service quality, including specialized English courses for non-native speakers.
• Organize sessions on customer service, safety, and compliance, while collaborating with external experts for specialized certifications.
• Regularly evaluate program impact using KPIs and feedback to make data-driven improvements.
• Partner with department heads to address skill gaps, mentor high-potential talent, and support career progression through tailored growth paths and cross-departmental exposure.
• Manage internship programs with local universities and participate in recruitment drives to attract promising talent.
• Oversee the training budget, ensuring efficient resource use and high-quality delivery.

Job Requirements

• Demonstrates exceptional communication and interpersonal skills, fostering positive engagement across all levels.
• Brings deep expertise in industry-leading service standards, especially within service-oriented environments.
• Skilled in instructional design and adept at facilitating impactful training sessions.
• Exhibits strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Adaptable and resilient, effectively managing multiple priorities in dynamic settings.
• Ensures disciplined and timely execution of tasks, consistently meeting deadlines in high-paced environments.

Our client, an exciting and innovative fitness company located in Singapore, is expanding. They value self-development, career progress and most importantly a healthy working culture. Join them in this journey as a:

Head Trainer / Assistant Sales Manager

We are looking for someone who:

· Has a strong work ethic and responsibility

· Has high expectations in getting things done

· Is self-driven / motivated

· Is a People person

· Has a high EQ

· Is adaptive & flexible

· Is passionate about fitness and fitness for clients & transformations

· Has basic knowledge on nutrition

Job Description:

· To handle new trainees in all aspects, organise and plan all upcoming classes with the team.

· To work closely with owner and relevant team, to discuss and come up with new strategies regarding sales and training methods.

· Take part, socialise and assist in events held by the company.

· Research and understand new trends in the fitness industry.

Requirements:

· CPT cert, CPR & AED

· Be able to handle group classes

· Planning and organising skills

· High communication skills

· People management skills

· Knowledge in Hyrox training, techniques and race preparation

· At least 2 years in the fitness industry

· worked with at least 100++ clients

Remuneration:

· $2500 - $4000 depending on experience and qualifications (with 2 months’ probation)

Additional benefits:

· 50% off exclusive Ems Certification (Recognised overseas)

· Complimentary team tickets to major fitness events such as Standard Chartered events, Hyrox , Spartans , and many more

· CPF

· Medical benefits

Work Arrangements:

• Work Location: In person

Please submit your updated and comprehensive CV to: [email protected] for a P&C discussion. Your CV should be updated and in MS WORD FORMAT ONLY (NOT PDF) with full career details, stating current or last drawn salary with full breakdown such as base, incentives, AWS, etc. and expected salary, contact details, educational qualifications, working experiences, reasons for leaving each past employment(s) and availability date.

For quicker processing, please indicate the position applied for on the subject header. We regret to inform that only shortlisted candidates will be notified. However, if you are not selected, we will explore other positions for you, in the near future. All applications will be treated with the strictest confidence.

What our client offers

Our client offers an attractive remuneration package, a fast-paced and exciting working environment and provides challenging opportunities for career advancement. They care about their employees. They are not just an employer. They are a Team. They do not just offer you a job, they offer you a career. By joining their team, you will find a strong purpose and deep meaning in everything you do. You will have the chance to make a real difference for customers, working alongside a passionate team of like-minded colleagues, while building your knowledge/skills and developing your career in a fun, dynamic and fast-growing organization.

Our client advocates fair employment practices, recruits talents based on merit and fit with their corporate values and complies with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. They are committed to achieving diversity and creating an inclusive working environment. They welcome all applications irrespective of social and cultural background, race, gender, age, religious belief or nationality.

Personal Data Protection Statement for Job Applicants

Please be informed that the personal data you provided by way of your job application to Grace HR Solutions will be collected, used and disclosed by or on behalf of Grace HR Solutions to determine or investigate your suitability, eligibility or qualifications for employment with Grace HR Solutions and/or its clients and manage your application for employment with Grace HR Solutions and/or its clients including identifying you as potential candidate for future suitable positions and/or notifying you of any such positions, either existing or in the future.

Thank You!

ANDY LUCAS | CEI No: R24123824 |

Grace HR Solutions | EA Licence No: 22C1305 |

UEN: 53456396A

Company Overview

Grace HR Solutions is a boutique professional recruitment consultancy involved in the recruitment of permanent, contract, and temporary positions. We are fully committed to achieving excellence in every assignment through leveraging our vast candidate pool, industry connections, and strategic insights. As the total recruitment and staffing solutions partner, our goal is to provide our Clients the best staffing solutions through an integrated database network supported by localized content and services. We strive to be efficient and effective in matching the right candidate to the right job. Reach out to us to discover even more about how we can help you with all your staffing needs or your own career

Job Type: Full-time

Pay: $2500 - $4000 depending on experience and qualifications

Schedule:

• Monday to Friday, 7:30 a.m. to 4 p.m.
• Saturday, 8:30 a.m. to 2:30 p.m.

(Other flexible working hours are subjected to clients arrangements and classes held.)

Location:

• Singapore (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $2,500.00 - $4,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Gym membership
• Professional development

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Commission pay
• Performance bonus

License/Certification:

• CPT (Required)

Work Location: In person

Roles & Responsibilities

Job Description:

We are seeking a motivated and skilled Training Manager to design, implement, and oversee training programs for our Training Centre located at Sungei Kadut. The ideal candidate will have a deep understanding of the Built Environment (Construction) industry, excellent communication skills, and a passion for helping others succeed. You will be responsible for ensuring that our team of Trainers are equipped with the knowledge and skills needed to deliver exceptional service and uphold our company’s high standards.

Key Responsibilities:

• Conduct train-the-trainer sessions, both in-person and online, to ensure effective knowledge transfer.
• Identify skills gaps and emerging trends in the Built Environment industry to ensure our training content is up-to-date and relevant.
• Work closely with management and other departments to ensure trainer effectiveness in delivering training

Qualifications:

• Degree in any fields.
• Proven experience as a Training Manager or similar role, preferably in Built Environment industry.
• Excellent presentation, communication, and interpersonal skills.
• Relevant industry certifications or training credentials are a plus.
• Strong organizational skills, attention to detail, and the ability to motivate and inspire teams.

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: To inspire the brilliance of life, by creating rich experiences for people, in harmony with nature. At Suntory Beverage and Food, we boldly move forward together to realize the dreams of becoming a world-leading next-generation global beverage company, always together with Seikatsusha – you are an important part of this and here’s how your role helps us win.

We are seeking an inquisitive and tenacious Assistant Manager, Scientific Research to join our Scientific Research team at Suntory Beverage & Food Asia Pacific. In this role, you will be conducting commercial research to contribute to business. Commercial research refers to developing and validating the efficacies of new functional ingredients for new product development; investigating the efficacies of existing products as well as to discover bioactive compounds or markers that can be used for communication.

Job Responsibilities

• Propose, design and manage biological studies to demonstrate the efficacy and safety of food and/or health supplement products.
• Assess existing science, identify research gaps, and propose studies for new ingredient development for New Product Development (NPD) with deep understanding of consumer needs, health and ingredient trends.
• Assess existing science, identify research gaps and propose studies to support communication of benefits of health supplements and/or to meet health claim regulatory requirements.
• Work with external scientist/professionals/key opinion leaders on research collaborations.
• Manage various aspect of studies, including proposal of research topics, protocol design, budget management, timeline management, statistical analysis results review, manuscript writing, etc.
• Collaborate with cross-functional project teams including regional and local marketing, regulatory affairs and product development teams for business direction alignment and execution of biological studies.

Skills & Experience

• Doctor of Philosophy (PhD), Master, Bachelor Degree in Science, Life Science, Biology or Biochemistry. Other doctorate or Master’s Degree with relevant working experience will be considered.
• Commercial experience in food industry or nutritional products and industrial collaborations is highly advantageous.
• Possess common biological technical skills such as cell culture, western blotting, ELISA, real time PCR, microscopy, etc.
• Experience with cell culture work & screening platform using human/animal cells.
• Possess commercial acumen to link the research to business output
• Strong communication skills - able to explain the science in simple laymen’s terms to non-scientist stakeholders.
• Possess consumer-centric mindset.
• Chemistry skills such as fractionation, peptide isolation and identification highly advantageous.
• Having an understanding of the regulatory environment (especially in Asia Pacific) and health claim requirements for food and health supplements would be advantageous.

Our client is an asset management firm with an AUM of 1.5 bill equity fund. They provide good

employee benefits and company culture.

Location: Singapore

Department: Invest - Equity

Reporting to: Portfolio Manager - Equities

Reporting to the Portfolio Manager – Investments Equity. The incumbent is responsible for producing quality investment ideas and covering portfolio companies. Assisting the Portfolio Manager in managing portfolio in his absence. Overseeing all the trading activities for the Equity portfolio on a daily basis while assisting the fixed income trading when the Fixed Income PM is on Compliance leave.

Job Description

• Conduct research and suggest companies for investment from the allocated industries and any other investable company.
• Provide investment materials on companies and keeping track of companies and industries.
• Understand companies positioning, business potential, possible threats etc for recommendation for investment ideas and buy / sell decisions.
• Evaluate solid businesses / companies eligible for re-rating.
• Managing communication of investment philosophy, and match investor expectation by beating the market
• Oversee the portfolio under the guidance of Portfolio Manager where they deem necessary.
• Ensure compliance to investment rules
• Implementing the trades on a regular basis as per the requirements of the portfolio using the system
• Assist to reply to investor queries related to the portfolio/Macro
• Preparing investor reporting material wherever required for different funds Monthly, Quarterly and adhoc
• Preparing internal presentation for fund discussions

Role Competencies

• Mid Cap exposure or people with stock specific expertise.
• Able to grasp concepts readily
• Deep understanding of equity investment processes, capital markets, companies & sectors.
• Strong analytical and quantitative skills.
• Able to provide first class services that includes asset allocation, fund portfolio construction for investments, backed up with adequate research.
• A good and focused team player
• Able to prepare and organize research materials in the form of a report logically as well as in the form of a presentation that is readily understood by the reader.
• Knowledgeable with internet & high value information resources like Bloomberg, Thompson research etc. will be an added advantage.
• Some knowledge of trading and the systems used for the same
• Some knowledge of portfolio level allocation

Requirements

• CA / MBA or post-graduate degree in Finance/Economics, with 6-10 years of experience in Analysing Indian Equities
• Able to meet MAS licensing and Fit and Proper requirements in respect of regulated Fund Management activities
• Conceptual Clarity.
• Strong analytical and quantitative skills.
• Highly motivated, dynamic, hardworking and eager to succeed.

JOB SUMMARY

Reporting to the Cluster Director of Talent & Culture, the L&D Manager is responsible for creating a strong learning & development environment through evaluating development needs, designing and delivering programs, assessing learning effectiveness to support achievement of business goals and objectives.

What you will be DOING:

· Conduct annual L&D needs analysis and budget.

· Plan L&D priograms to meet the skill and competency requirements to address and narrow the peformance gap in order to support both short-term and long term business goals and objectives.

· Identify and implement appropriate AccorHotels Academie programs and/or the Leadership Capability Framework (LCF) to address performance gaps.

· Develop and conduct induction programs for heartists to settle into their role seamlessly.

· Deliver all brand heartist, guest experience and quality standards programs.

· Seek feedback and evaluate the effectiveness of L&D programs/activities.

· Create a strong L&D environment where each heartist has a personal development plan and has access to learning opportunities.

· Participate actively in the ACCOR Certified Trainers Network.

· Assist in the annual performance review and the development of an effective succession plan.

· Work closely with respective department head to identify their departmental L&D needs especially the star heartists to support their personal development and career growth with the company.

· Develop and implement the On-The –Job Training (OJT).

· Coach and guide the respective department OJT trainers on its implementation.

· Liaise and coordinate with all external L&D providers.

· Maintain accurate records and reports of L&D programs/activities.

· Establish and maintain good working relationships with all stakeholders.

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree/Diploma in Human Resource Management or equivalent

· Minimum 5 years of L&D or relevant experience in a managerial appointment

· Good business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Ability to work independently and take initiative

· Strong time management skills

1. Evaluate clients' soft tissue condition, joint quality and function, muscle strength, and range of motion
2. Develop and propose client treatment plans that specify which types of massage are to be used
3. Consult with clients about their medical histories and any problems with stress and/or pain in order to determine whether massage would be helpful
   Massage and knead the muscles and soft tissues of the human body in order to provide treatment for medical conditions, injuries or wellness maintenance
4. Prepare and blend oils, and apply the blends to clients' skin
   Discuss with other health care professionals such as physiotherapists, chiropractors, physicians, and psychologists in order to develop treatment plans for clients
5. Maintain detailed and accurate treatment records of clients
   Attend and participate in meetings and training sessions
6. Experience working in a spa or therapy center environment preferred
   4+ years' experience as a professional massage therapist
   Proficient knowledge of reflexology, Swedish, prenatal, hot stone, trigger point, sports, and deep tissue massage
7. Excellent communication skills, both verbal and written
   Exceptional computer skills
8. Great interpersonal skills
9. Dexterous and able to stand for extended periods
10. Ability to keep a well-groomed, professional appearance
11. Ability to perform massages on diverse clients

Learning Partnering:

• As a Learning Partner, to engage business leaders for the development of new capabilities competencies and skills, fostering a culture of learning and innovation for the job family.
• Design, develop and implement learning programmes, initiatives and processes that are aligned with organisational capability development and lifelong learning goals, as well as to address skill gaps in the workforce.

Programmes and Sponsorship Management

• Manage learning resources and budget associated with the job family. Explore untapped potential on learning reports and analytics.
• Maintain oversight of the L&D funding programmes and schemes. These include managing the budget and application processes, as well as measuring the deliverables and impact of the programmes and schemes. Manage funded schemes including Health Manpower Development Plan and Scholarship & Sponsorship, aligned to approved implementation approach. Be the officer in-charge of managing the sponsorship processes, claims and audit matters pertaining to the funded schemes.
• Stay abreast and take bold steps to explore and apply new learning and development practices, technology, tools and approaches.
• Lead and Implement culture change initiatives to reinforce Core Values, learning and Innovation.

Email: [email protected]

Whatsapp: 96503173

Telegram: @jesswongie

Jessie Wong Yuan Si

Personnel EA License No.: R2197171

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Details

• Basic $1850 fixed (For fresh) + Attendance allowance $100 + Transport allowance $60 + Fixed allowance $280
• OT up to $500 per month
• Have performance bonus
• 6 days work week @ Retail Hours
• 8.25 Hours shift per day
• Islandwide location available

Job Scopes

• Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
• Involve in closing of shop (only applicable for night shift staff)
• Attend to walk-in customers promptly
• Maintain cleanliness and tidiness in work areas
• Assist in stock taking / recording
• Answer incoming calls and handle delivery orders
• Learn the art of pearl making

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search. You are welcome to visit our website at www.rkgroup.sg

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chan He Guang | EA Personnel No.: R23117560

Our Client, operating a newly open high class Tea Shop is looking for a Shop Manager to manage the operations of the Shop.

Job Scope

• Oversee daily operations of both retail and F&B sections, ensuring high service standards and smooth workflows.
• Lead and motivate a team to deliver exceptional customer service and product knowledge.
• Manage inventory, ordering, and stock levels for tea products and F&B items, optimizing sales.
• Drive sales targets and promotions while maintaining brand aesthetics and luxury experiences.
• Ensure compliance with health and safety standards in both retail and F&B areas.
• Handle financial reporting, including budgeting, P&L, and cost control.
• Build strong relationships with customers to enhance brand loyalty and elevate the tea shop’s premium image.

Requirement

• Minimum 3-5 years of experience in retail and F&B management,
• Candidate without Tea Experience is welcome to join (Must have interest to learn about Tea)
• Candidate who has experience working in High End Hotel will have an added advantage
• Strong leadership and team management skills, emphasizing premium customer service.
• Proven ability to manage inventory, sales targets, and financial performance.
• Excellent communication, problem-solving, and organizational skills.

Interested candidate may send your resume to [email protected] for more information.

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

Tan Soon Heng (Reg No. R1108992)

Working Days / Hours: Monday - Thursday 830am - 6pm; Friday 830am - 530pm

Hourly Rates:

$15/hr (Degree Holders)

$13/hr (If still in the midst of completing degree studies ie. Taking a gap year)

Location: HarbourFront (Mon - Tue > WFH, Wed - Fri > Office)

Job Description:

• Oversee and plan project demands
• Collaborate closely with programme team and vendors to oversee and support the following aspects of the study:
• Recruitment process (i.e., selection, scheduling, enrollment and onboarding of new participants)
• Daily study administrative processes
• Engagement of participants and supporting the Cohort Management team in dealing with participants complaints and queries.

Job Requirements:

• Only Singaporean might apply
• Bachelor's Degree
• Excellent written and verbal communication skills
• Ability to multitask, work independently as well as part of a team
• Proficient in Microsoft Office applications (especially Excel, Word and PowerPoint)

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Your new company

This is a university with a strong presence and branding.

Your new role

• Oversee research projects in collaboration with a team of experts in teaching and learning at the organisation Centre
• Support all phases of quantitative and qualitative research including literature review, research design, data collection, data management, data analysis, and report writing
• Liaise with faculty and university stakeholders
• Provide other assistance related to projects initiated by the Centre

What you'll need to succeed

• Masters in education or social sciences will be advantageous
• Applicants with significant research experience without Masters degrees are welcome to apply
• Competency and comfort with advanced statistics (such as multiple regression analysis, ANOVA and factor analysis) and qualitative methods
• Highly motivated to work in a university setting and strong interest in education research
• Competency in the use of Microsoft Office, SPSS, NVivo and survey tools, such as Qualtrics

What you'll get in return

You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

To provide counselling services to prospective students and parents on studying in

overseas (mainly Australia and New Zealand), assist them in their education options to

institutions, to the point of enrolment.

• To act as the key liaison personnel for respective university partners assigned, ensuring

the team is up to date on any progress or updates pertaining to the institutions.

• Provide support to the team in outreach activities, roadshows, exhibitions, events and

school talks.

• To ensure targets or KPIs set are achieved or exceeded.

• Supporting the Student Placement team in any other ad-hoc activities/tasks as and

when required.

Requirements:

• At least 1 year experience of business development or customer service
• Previous experience in education industry would be a plus
• Immediate starter is a plus

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Join Us at the upcoming MCI Career Fairon 29 November, 10am – 4pm at Kampung Admiralty‼ Discover more than 200 full-time and part-time job opportunitiesfrom the top employers.

Save the Date and See You There!

Location: West

Salary Range: $4,000 to $5,300

Key Responsibilities:

• Oversee research projects in collaboration with a team of experts in teaching and learning at Academic Centre
• Support all phases of quantitative and qualitative research including literature review, research design, data collection, data management, data analysis, and report writing
• Liaise with faculty and university stakeholders
• Provide other assistance related to projects

Key Requirements & Competencies:

• Masters in education or social sciences preferred
• Applicants with significant research experience without Masters degrees are welcome to apply
• Competency and comfort with advanced statistics (such as multiple regression analysis, ANOVA and factor analysis) and qualitative methods
• Strong interpersonal skills to work with various university stakeholders
• Highly motivated to work in a university setting and strong interest in education research
• Competency in the use of Microsoft Office, SPSS, NVivo and survey tools, such as Qualtrics

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON,

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Job Responsibilities:

1. Tea Service & Customer Care:Greet and seat customers, ensuring a welcoming environment.
   Take orders and serve tea following traditional Chinese tea ceremonies.
   Explain tea offerings and recommend teas based on customers' preferences.
   Maintain cleanliness and proper table setup.
   
2. Tea Education & Demonstrations:Conduct tea appreciation sessions and live demonstrations of tea brewing methods.
   Educate customers on the history, culture, and health benefits of traditional Chinese tea.
   Train customers in proper tea brewing techniques and the etiquette of tea ceremonies.
   
3. Teahouse Operations:Assist in setting up and organizing tea events and workshops.
   Maintain inventory of tea leaves, utensils, and other related items.
   Support in promoting traditional Chinese tea culture through various in-house activities.
   
4. Customer Experience Enhancement:Share knowledge on different tea types and regional varieties, guiding customers through tasting notes and tea pairings.
   Ensure a high level of hospitality and interaction with both regular patrons and new visitors.
   
5. Administrative Support:Handle reservations, payments, and customer queries.
   Help in the daily upkeep and smooth running of the teahouse.
   

Learning Partnering:

• As a Learning Partner, to engage business leaders for the development of new capabilities competencies and skills, fostering a culture of learning and innovation for the job family.
• Design, develop and implement learning programmes, initiatives and processes that are aligned with organisational capability development and lifelong learning goals, as well as to address skill gaps in the workforce.
• Programmes and Sponsorship Management
• Manage learning resources and budget associated with the job family. Explore untapped potential on learning reports and analytics.
• Maintain oversight of the L&D funding programmes and schemes. These include managing the budget and application processes, as well as measuring the deliverables and impact of the programmes and schemes.
• Manage MOH funded schemes including Health Manpower Development Plan and MOH-Inservice Scholarship & Sponsorship, aligned to approved implementation approach. Be the officer in-charge of managing the sponsorship processes, claims and audit matters pertaining to the funded schemes.
• Stay abreast and take bold steps to explore and apply new learning and development practices, technology, tools and approaches.
• Lead and Implement culture change initiatives to reinforce Core Values, learning and Innovation.

Job Requirements

• At least 10 years of relevant experience in leading and implementing Learning & Organisational Development, preferably in the health, healthcare or service sectors. This may include competency framework development, designing and curating developmental roadmaps and programmes, capability and learning needs analysis, building learning culture, managing training operations and learning management system, as well as other relevant areas.
• Strong in L&D operational process and project management.
• Experiences in competency framework development, programme and curriculum design development.
• Strong stakeholder management, influencing and collaboration skills to engage across different levels and functions.
• Exhibit strong collaboration within L&D and HR teams.
• Bold to explore and experiment with new ways of working.
• Demonstrate resilience, creativity and pro-activeness in managing dynamic and complex situation.
• Excellent verbal and written communication skills
• Meticulous and strong in analytical thinking.
• Proficient in Microsoft Office applications. Curious in exploring other learning technology and platforms. (e.g. Menti, Kahoot, Padlet)

WA me at https://wa.me/+6582976283 NOW!

Interested candidates please submit your resume to [email protected]

Jace Choo Oi Kei

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

We are assisting our client to look for a dedicated and innovative individual to join their corporate learning team. In this role, you will be instrumental in crafting and executing high-impact programs to enhance leadership competencies and nurture a strong pipeline of leaders across the organization.

Key Responsibilities:

• Design and Develop Leadership Curriculum: Create an integrated leadership and people development (LPD) curriculum that aligns with the organization’s strategic goals. This roadmap will guide employees through career milestones, providing targeted training that equips them with the competencies needed for current and future roles.
• Collaborate with Training Consultants: Partner with external training experts to deliver world-class leadership programs. You will ensure that these programs offer maximum knowledge retention and practical application through comprehensive pre- and post-course support.
• Lead Assessments and Leadership Development: Conduct leadership and behavioural assessments. Design customized leadership interventions for senior leaders to address skill gaps and prepare them for future challenges.
• Develop Leadership Content: Work with senior leaders to create engaging leadership content, fostering a ‘leader-as-coach’ culture. This initiative will enhance leadership engagement and promote knowledge sharing across various levels of the organization.
• Review and Improve Learning Programs: Regularly assess and update in-house continuing education programs to ensure they stay aligned with the organization's evolving needs and national workforce initiatives.
• Enhance Onboarding Experience: Ensure new joiners receive an exceptional onboarding experience with a comprehensive orientation program focused on leadership and people development.

Requirements:

• A Bachelor's Degree from a recognized institution
• Minimum 5 years of experience in Learning & Development, particularly in Leadership and People Development or Talent Management
• WSQ Advanced Certificate in Learning & Performance (ACLP) or WSQ Advanced Certificate in Training & Assessment (ACTA) is a MUST
• WSQ Diploma in Design and Development of Learning for Performance (DDDLP) or WSQ Diploma in Adult and Continuing Education (DACE) is an advantage
• Strong presentation, communication, and stakeholder management skills
• Excellent conceptual thinking, analytical, and problem-solving abilities
• Data analysis skills to inform and improve training outcomes

If you are passionate about developing leadership capabilities and driving people development initiatives, we welcome you to apply for this exciting opportunity.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Centre Customer Service Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

ID: 671281

Working hours: Mon-Fri 8.30am - 5.30pm

Responsibilities

Training Analysis

• Conduct training needs analysis for company affiliates, specifically in Applied Product/System & Control Solutions
• Work closely with affiliates and collaborators to understand their respective training needs and make constructive proposals to improve their capabilities

Training Management

• Training management, especially for Applied Product/System & Control Solution training

LMS

• Study, Plan and Develop of LMS
• Simplify LMS & create a hassle-free user experience
• Adopt feasible functions which catered to Daikin Training needs
• Any adhoc duties as assigned by HOD

Requirements

• Candidate must Possess at least a Bachelor Degree in training related courses.
• Candidate must have at least 2 years of experience as a technical trainer or conducting training.
• Candidate Must have technical knowledge/background of Applied Product/ HVAC/Control

To Apply, please kindly email your updated resume to cv_ray(a)goodjobcreations.com.sg

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

EA Personnel Name: Ray Loh Run Ting

EA Personnel Reg. no.: R1550214

EA License no.: 07C5771

• Minimum 8 to 10 years of proven experience in Learning & Development (L&D)
• Open to being based in the Western part of Singapore (WFH 1 day per week is allowed)
• Prior L&D experience gained with a corporate university/learning academy is very beneficial

Our client is a renowned and global leader in its field. This global co is based in the Western part of Singapore (note-island wide transport to the work location is provided).

For this 100% L&D role, you are managing a team of learning professionals in an international work environment.

Broad functions:

• Play the key role of running the learning team
• Be involved in organizing L&D programs, redesigning of learning curriculums to build competence frameworks, overseeing the execution of the programs etc
• Work with external institutions (eg. NTU, NUS, ITE ) on learning collaboration opportunities
• Be involved in strategic L&D initiatives

Requirements:

• Degree qualified with min 8 to 10 years of L&D experience
• Prior L&D experience gained with a corporate university/learning academy is very beneficial
• Possess strong communication, presentation & facilitation skills with the ability to influence and engage at all levels of the organization
• Possess prior leadership/supervisory experience (highly preferred)
• Proficiency in Workday and Microsoft Office
• Flexible and adaptable
• Open to being based in the Western location of Singapore

Selling pts:

• This co is a global market leader in its field.
• This role is a leadership role at the AVP/SM level.
• This global co allows a WFH arrangement one day per week.

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 21 October 2024

Join a dynamic education provider leading the way in Robotics, STEM, Coding, and Artificial Intelligence.

We are looking for an Education Customer Support Executive to manage daily operations at our Jurong East education centre, with occasional support at our Punggol branch.

This role is ideal for someone who enjoys assisting students and parents in a tech-forward environment.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: We handle the logistics while you focus on presenting your best self.
• Clear Communication: Timely updates and guidance throughout the application process.
• Personalized Advice: Leverage our expertise to highlight your strengths and secure the role.

Key Responsibilities:

• Manage walk-in, phone, and email enquiries from students and parents.
• Maintain accurate records and documentation.
• Support the scheduling of classes and handle administrative tasks.
• Assist trainers and ensure coordination between staff and students.
• Occasionally travel to other branches for meetings or to cover staff.
• Work on weekends, as these are our busiest days.

What We’re Looking For:

• Excellent customer service skills and a positive, approachable attitude.
• Strong organizational skills and the ability to multitask.
• Proficiency in English (spoken and written).
• Experience in customer service or admin roles is a plus.
• Familiarity with MS Office (Word, Excel) and Google Drive.
• Willing to work on weekends and travel between centres when needed.

Working Hours:

• 5½ Day Work Week:Weekdays: Monday, Thursday, Friday (1:00 PM – 8:00 PM); Tuesday (1:00 PM – 4:00 PM).
  Weekends: Saturday & Sunday (8:30 AM – 6:00 PM).
  
• 1-Hour break on weekends and 30-minute breaks on weekdays (except Tuesday).

Why Join Us?Be part of a team where your customer service skills are valued and where you can make a real difference in students’ lives.

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

About Us

At Speech Concept, we provide inspiring and enriching programmes to students -

preschool through early tertiary. Our team aims to empower the next generation and help

them navigate through their education journey in a fun and purposeful way. Join us on

our journey as we give our students the platform and support to push boundaries.

About the Opportunity

As Speech Concept, you will be the primary point of contact for the Community and act

as the "face" of Speech Concept! You will report to your centre each day to support the

rest team to achieve the following:

• Build a welcoming and collaborative community environment through events and building relationships!
• Ensure that your centre is fully operational and processes are running efficiently.
• Drive growth and promotion of Speech Concept-provided service offerings.
• Take direction from the Business Manager to support the team as necessary.
• All of this while illustrating Speech Concept's core values and working towards achieving our mission.

In this role, you'll:

Front Desk Management:

(Being present and contributing to a positive learning environment)

• Cover the front desk during the centre's set business hours1 and be an on-site point of contact.
• Learn the names of students and parents with the goal of building relationships in order to facilitate the sense of community.
• Anticipate students and parents needs before they arise using relevant information collected about members to enhance and personalise their experience.
• Keep the front desk clean and organised.
• Answer any questions from students, parents, new clients and the extended team.
• Organise and follow up on any enquiries in relation to your community.
• Represent our brands and programmes.
• Investigate, escalate, and resolve service recoveries.

Centre Operations:

(Maintain operational excellence)

• Ensure administrative processes and SOPs are observed and completed which includes following up with our Leads and Enrolment pipelines.
• Receive, process, sort, and organise all messages and mail.
• Ensure centre-specific operational requirements are met for each programme (logistics, materials)
• Gather and input notes into our customer relation management system about students and parents.
• Learn and explain Speech Concept policies and procedures and communicate, inform, and update students and parents.
• Maintain the community database and report to the Business Manager with relevant KPls.
• Write and send broadcasts relating to centre updates.

Student and Community Engagement:

(Generating engagement and genuine interest in our centre and programmes}

• Consistently celebrate students' successes and milestones through gifts and notes.
• Distribute all necessary info to promote programmes including creation and posting of weekly events poster and individual event posters.
• Provide feedback on programming types (based on student makeup} and evaluate events based on attendance, satisfaction, and impact on the team.
• Play a creative and executive role in event planning and execution with community
• stakeholders.
• Identify and execute opportunities to connect students with the right programme offerings.
• Learn and understand the in and outs of the local education system (e.g., DSA, GEP, PSLE, 0-Levels and N-Levels, Special Needs Assistance, Preschool} which are knowledge required when conversing with parents.
• Keep the team updated on opportunities for students in your community (e.g. performance, competition opportunities}.

About You

We'd love to hear from you if you meet the qualifications below:

• Have a minimum of a Degree education.
• Customer service and/or sales experience is a plus.
• Must have strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities and education.
• Be self-sufficient and solution-focused and be able to act quickly in the interest of our brand and customers.
• Proficient in basic computer skills.

Life at Speech Concept

Being part of the team at Speech Concept is more than just a job. We believe the magic

of your work is sparked by the passion you bring. Here, we aspire to work to provide

quality programmes to the community and play a positive role in the growth and

education of students.

Join our luxury pastry boutique in the heart of Singapore! Be part of a team crafting world-class pastries and desserts.

Responsibilities:

• Take customer orders for tea, pastries, and other menu items.
• Serve pastries, tea, and light snacks to customers in a timely manner.
• Handle cashiering duties, including taking payments and issuing receipts.
• Prepare simple items such as bread toast, and assist with table clearing and cleaning.

Requirements:

• Customer service experience, preferably in a café or tea room setting.
• Ability to multitask and manage orders efficiently.
• Basic cash handling skills.
• Friendly and professional demeanor.

For interested applicants, please email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.
We regret that only shortlisted candidates will be notified.

EA Personnel Name: Jessie
EA Personnel No: R22104369
EA License No: 03C3254

Job Description:

We are seeking a motivated and skilled Training Manager to design, implement, and oversee training programs for our wallpaper and painting teams. The ideal candidate will have a deep understanding of the industry, excellent communication skills, and a passion for helping others succeed. You will be responsible for ensuring that our team members are equipped with the knowledge and skills needed to deliver exceptional service and uphold our company’s high standards.

Key Responsibilities:

• Training Development: Design and develop comprehensive training programs and materials tailored to the needs of our installation teams.
• Program Implementation: Conduct training sessions, both in-person and online, to ensure effective knowledge transfer.
• Skill Enhancement: Identify skills gaps and emerging trends in the industry to ensure our training content is up-to-date and relevant.
• Collaboration: Work closely with management and other departments to align training objectives with business goals and operational needs.

Qualifications:

• Experience: Proven experience as a Training Manager or similar role, preferably in wallpapering, painting, or related industry.
• Knowledge: In-depth knowledge of wallpapering and painting techniques, tools, and best practices.
• Skills: Excellent presentation, communication, and interpersonal skills.
• Certifications: Relevant industry certifications or training credentials are a plus.
• Abilities: Strong organizational skills, attention to detail, and the ability to motivate and inspire teams.

Key Duties and Responsibilities

• Lead a team in developing new products
• Assist in developing new products
• Conduct client and competitor analysis, market research and benchmarking
• Plan a strategic R&D programme for short, mid and long terms by understanding and analysing the existing and future financial, market trends
• Prepare proposal and participate in product, service and system development
• Sourcing and Analyse related products

Requirements:

• Bachelor’s degree or higher, preferably in computer science, information technology, marketing or related fields.
• Possess work experience in APP or related industries is preferred
• Past work experience in overseas brand catering design is an advantage
• Strong IT literacy, proficient in using Microsoft Office (Word, Excel and Power Point)
• Strong presentation and problem-solving skills
• Attention to detail and a commitment to producing high quality work under pressure
• Excellent English and Chinese communication skills. Able to communicate effectively with global teams