Total 67 scientific operations manager job vacancies in Education / Training category in no 3 changi business park crescent changi business park singapore

Our Learning & Organisation Development team supports the development of our people to perform to their greatest potential. The team works collaboratively and innovatively across practice groups and functions to deliver learning solutions to our people and our clients and support strategic firm projects. The team is committed to the career development of all our people and provides support through training, coaching and mentoring opportunities.

We are seeking a highly communicative Learning and Organisational Development Manager to join the Asia team on a minimum of 9 month fixed term contract based in Singapore. You will manage, design and deliver professional skills development programs in line with our global offerings and develop the legal learning curriculum for legal employees and partners. In this role you will have the opportunity to participate in global initiatives and solutions and build relationships with senior stakeholders whilst implementing appropriate development interventions.

To be successful in this role you will have:

• Deep understanding of adult learning principles and their practical application in a professional services setting
• At least 5 years' experience working in the professional services or legal sector
• Experience leading and managing senior leaders through change
• Qualifications in organisational development, education or psychology desirable
• Qualifications and extensive experience in executive coaching desirable
• Experience in working in a global organisation and working across different time zones and cultures
• Demonstrated ability to work constructively in a complex and rapidly changing work environment
• Experience in needs analysis and program design for senior as well as junior audiences
• Commitment to excellence
• Independent critical thinking
• Professional presence and impact
• Demonstrated ability to think strategically and commercially
• Ability to influence senior and diverse stakeholders
• Strong consulting skills
• Strong attention to detail
• Project management experience
• Team oriented mindset
• Excellent communication skills – oral and written

At Herbert Smith Freehills you will be part of a diverse, innovative culture where high performance, client focus and highly engaged people are our differentiator. People at our firm come from a range of backgrounds and bring a wide variety of experiences and perspectives to their work with us. We strive to ensure that our inclusive environment means you feel valued and able to perform at your best by being your authentic self at work. We know that our future success not only depends on being innovative and progressive in the changing legal market but, most importantly, on our people feeling highly engaged in meaningful work.

We understand that you have commitments and personal interests outside of work and we strive to create a working environment based on mutual trust and respect, in which you can perform at your best whilst maintaining sustainable balance across your life.

About the role

This role exists to provide Logistics, Training and Compliance management for bpMS sea staff and line management of the logistics team. This includes recruitment, training and development, employee relations, chairmanship of the ‘Training Working Group’, and compliance with the relevant laws. In doing so, the incumbent will be encouraged to work closely with the Crewing Team, as well as establish rapport and engage sea staff through ship visits and other sea-staff forums. The role is also accountable for ensuring that officers supplied by bp Maritime Services (Singapore) (bpMSS) are placed on board with all the accurate prerequisites including medical and training course requirements.

Key accountabilities

• Responsible for all team people management requirements.
• Handle the development and training requirements for the fleet and measure their efficiency through various feedback mechanisms. Provide advice on all training issues including the application of industry best process and company policies and procedures.
• Run and lead logistical crewing activities to enable officers’ safe joining and departure from assigned vessels under normal and emergency conditions and appointment to training courses and any other agreed activities.
• Ensure the 3rd party travel provider is performing and meeting the requirements of the contract with bpMS by prioritising quarterly performance reviews and monitoring KPIs.
• Support the BPMSS Occupational Health Adviser (OHA) to ensure the 3rd party medical provider for Occupational Health Services, is performing and meeting the requirements of the contract with bpMSS by taking an active part in the quarterly performance reviews and monitoring of KPIs.
• Lead and personally coordinate training requirements for the fleet by engaging with TWG/bpS SMEs /Crewing Leads to ensure training is appropriate, effective, and maintained to the appropriate standards.
• Support disciplinary procedures for crewing tagged officers as the need arises in conformance with the Seafarer’s Employment Agreement 2 for sea staff.
• Deliver the Learning and Development strategy and all line management activities related to training of bpMS sea staff and cadets.
• Ensure compliance with external and Internal stakeholders for bpMS Singapore such as MLC audits, Internal/external audits, MPA licence to recruit and place people on board.
• Provide efficient management of cost and budget for all activities directly related to Training, Logistics, and development of sea-going officers.
• Lead the Training Working Group to identify training initiatives to fulfil critical proficiency gaps in support of the business strategy.
• Work with Regulatory bodies, Subject Matter Experts, Training Suppliers, and professional networks to develop and maintain a robust training portfolio that delivers desired business results.
• Responsible for producing training management reports for the Senior Crewing Manager.
• In consultation with the Senior Crewing Manager, support the delivery of marine expertise to BP Shipping and the wider BP Group including the promotion of development programmes.
• Support recruitment through the interview of prospective cadets and officers recruits and be involved in the promotion panel when required.
• Provide proficient marine staff to the bp Group for all operated vessels consistent with meeting the agreed operating budget and as appropriate UFA/ SLA.
• Any other task and/or responsibility as required by the company.

People Management

• Develop a team of Admin & Logistic Officers/Asst. Admin & Logistic officers including completion of their appraisals and planning for their development.
• Provide mentorship, supervision, and support to the team on a day-to-day basis.

Requirements

• Min degree with relevant studies
• Experience in marine industry training requirements, background in marine engineering will be preferred
• Experience in a crewing office or in other maritime operations.
• Proven experience in managing people.
• Vendor management.
• Strong facilitation and interpersonal skills

At bp, we provide the following environment and benefits to you:

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued

• Possibility to join our social communities and networks

• Learning opportunities and other development opportunities to craft your career path

• Life and health insurance, medical care package

• And many other benefits!

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment.

We'd love to hear from you to request any accommodations!

The Regional Education Manager (REM) role is to strategically build brand advocacy on The Macallan across Asia Pacific. The REM will lead a regional community of Brand Ambassadors and Brand Specialists in The Macallan’s key cities.

This key leadership role will report to the APAC Regional Marketing Director and will also be part of the Global Education Leadership Team, led by the Head of Advocacy in Scotland.

Job Description

• Define and develop the APAC Regional Advocacy Strategy and Annual Roadmap in line with the global ambition.
• Lead The Macallan Brand Ambassadors’ and Specialists’ network in key cities, supporting the education transformation strategy
• Review annually the regional structure for The Macallan advocacy community, clearly defining the roles, responsibilities, behaviors, and focus cities to support brand objectives.
• Collaborate with The Global Head of Education & Storytelling to lead the development and execution of new brand educational tools that highlight the incomparable craftsmanship and creativity of The Macallan.
• Ensure advocacy team are delivering consistent and meaningful storytelling and elevated experiences.
• Work with the Brand Ambassadors to deliver training for internal teams: sales, marketing and private clienteling.
• Build a long-term vision for enhancing team growth and performance including recruitment strategy, learning and development and performance management.
• Assess, coach and mentor the education community to ensure knowledge, skills and behaviors are aligned to the education vision, including media training.
• A minimum of 10 years’ experience in either wines and spirits, or a related luxury field (ie hospitality, or luxury cosmetics)
• Proven ability to develop and deliver effective educational programming.
• A strategic mindset and proven leadership skills.
• Experience of leading and managing high performing teams. Ability to inspire, motivate and coach others, whilst also building and fostering a team-focused culture.
• Strong resilience and expert influencing skills.
• Exceptional communication, presentation and interpersonal skills – ability to network well.
• A passion for engaging people in a commercial and brand environment.
• High level attention to detail and a commitment to excellence in execution.
• Media savvy – comfortable to host and present to key media titles.
• Educated to degree level.
• Languages: English (fluent), Mandarin (is a plus)

Talent and Skills

• A minimum of 10 years’ experience in either wines and spirits, or a related luxury field (ie hospitality, or luxury cosmetics)
• Proven ability to develop and deliver effective educational programming.
• A strategic mindset and proven leadership skills.
• Experience of leading and managing high performing teams. Ability to inspire, motivate and coach others, whilst also building and fostering a team-focused culture.
• Strong resilience and expert influencing skills.
• Exceptional communication, presentation and interpersonal skills – ability to network well.
• A passion for engaging people in a commercial and brand environment.
• High level attention to detail and a commitment to excellence in execution.
• Media savvy – comfortable to host and present to key media titles.
• Educated to degree level.
• Languages: English (fluent), Mandarin (is a plus)

Application will close on 03 December 2024. Only shortlisted candidates will be notified. Interested candidates, kindly specify your current and expected remuneration in your CV.

Hours: Mon to Thur (8.30am to 5.45pm) and Fri (8.30am to 5.15pm)

Salary: S$4500 - S$6000

Location: Nanyang Link

Duration: 6 months contract (convertible / extendable)

Responsibilities:

HR Partnership

• Partner and engage stakeholders and employees in a proactive and consultative approach on a full spectrum of HR functions, including talent acquisition, performance management and development
• Provide professional advice on the interpretation of HR policies and procedures, employment legislation, performance management, recruitment and rewards strategies
• Partner with HR Centre of Excellence and relevant key stakeholders in the delivery of key HR projects such as performance management and promotional exercises
• Partner with the School Management in analyzing and identifying issues and providing recommendations on HR solutions.

HR Policies, Processes and Systems

• Initiate improvements to internal HR processes, systems and communications towards enhancing service experience.
• Educate People Managers and employees on policy/system changes and implications, as well as understand and gather their feedback and input.

Operational Excellence and Support on Faculty Affairs

• Engage in manpower planning and projection of faculty and work with Finance Business Partners and HODs on manpower projections, budget and costings.
• Establish clear understanding of the recruitment needs and work closely with the Shared Services team and hiring managers to hire the appropriate talent on a timely basis
• Plan and manage faculty re-appointment, post-retirement, re-employment, Promotion and Tenure (PT) and Educator & Practice Track Promotion Exercise (EPPE) for various faculty tracks
• Assist in planning and implementing faculty performance appraisal exercise
• Support in the conceptualization and implementation of faculty development initiatives
• Manage onboarding and off-boarding matters
• Provide support on disciplinary or grievances matters
• Drive key employee initiatives such as awards and welfare matters
• Any other duties as assigned

Requirements

• Degree with minimum 3 years of relevant HR working experience
• Good knowledge of Employment Act and Work Pass regulations
• Able to multi-task and prioritize effectively
• Outstanding attention to detail, follow-up and organizational skills
• Good communication skills both written and verbal
• Able to build and maintain effective interpersonal relationships at all levels; handle sensitive matters with tact and discretion, while building trust and upholding confidentiality
• Proficient in MS Office Applications (Word, PowerPoint, Excel)

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/10159

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EA Reg. ID: R22109658 (Teng Yong Yao)

EA License No.: 01C4394

Key Responsibilities:

Plan, execute and manage all phases of accounting and business-related research and thought leadership projects congruent with the Institute's strategy. This includes:

• Generate research themes or topics. Regular horizon scanning to identify global, regional and local industry and business trends of relevance to the accountancy profession.
• Develop and roll out research proposals that would enhance the Institute’s thought leadership and advocacy position.
• Collaborate with relevant partners, industry stakeholders, and/or government agencies to drive research projects and agendas that are relevant and of interest to the accounting profession.
• Ensure timely delivery of high-quality research outputs that are produced within budget allocation.
• Identify appropriate research approaches, including prepare survey questionnaires, focus group discussion questions, interview questions, etc.
• Collect, analyse and interpret data and results.
• Present research results and write reports for publication.
• Work closely with the Communications Department to effectively publicise the research outputs via available media and communications platforms.
• Produce commentaries for CA Lab on emerging business trends and developments that impact the profession.
• Carry out any other ad-hoc assignments assigned by the immediate supervisor.

Requirements:

• Bachelor’s degree in Accountancy, Business, Finance, Economics or Political Science.
• At least 5 years of relevant experience in research-related work.
• Keen interest in latest business trends and developments. Curious and always on the lookout for areas/topics that interest the accountancy and business community.
• Strong analytical and critical thinking skills, with the ability to grasp issues and acquire knowledge in new domains.
• Analyse multiple sources of information and data to derive insights for research purposes and to write reports and commentaries.
• Excellent writing, communication and interpersonal skills. The ability to facilitate group discussions will be an added advantage.
• Highly motivated, able to work independently and multi-task in a dynamic environment.
• Team player with excellent organisational skills and attention to detail.
• Strong knowledge of MS Excel, including pivot tables, v-lookup, etc. Familiar with survey tools such as SurveyMonkey.

Roles & Responsibilities

Responsibilities:

• Identify and prioritize innovative product features based on customer needs, competitive landscape, and industry trends.
• Conduct extensive market research to understand emerging trends, customer pain points, and opportunities in the fintech sector.
• Analyze competitor offerings to inform product development and maintain a competitive edge.
• Collaborate with engineering, UX/UI design, compliance, and marketing teams to drive product development from concept through launch.
• Identify and manage project risks, adjusting priorities as needed to address challenges or changes in market conditions.
• Lead user testing and validation processes to ensure product functionality aligns with customer expectations and delivers value.
• Explore and integrate emerging fintech technologies, such as blockchain, AI, and machine learning, into product design to enhance capabilities.
• Manage the entire product lifecycle, from initial concept and development through post-launch support and enhancements.
• Develop and manage budgets for R&D initiatives, ensuring efficient allocation of resources to maximize product development outcomes.
• Ensure products are designed to comply with relevant fintech regulations and standards, including data security and privacy laws.
• Lead and mentor the R&D team, providing guidance and support to drive high-performance outcomes and professional growth.

Requirements:

• Min. of 5 years of experience in product management, preferably in the fintech industry or a closely related sector.
• Min. Bachelor’s degree in Business, Computer Science, Engineering, Finance, or a related field
• Strong understanding of fintech, financial products, and emerging technologies, including blockchain, AI, and machine learning.
• Strong project management abilities, including experience with resource allocation, timeline management, and risk assessment.
• Strong problem-solving skills, with a focus on developing customer-centric solutions.
• Strong interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Proven experience in leading, mentoring, and motivating a high-performing team, fostering an environment of innovation and continuous improvement.
• Passion for fintech innovation and a strong desire to stay updated on industry advancements and best practices.

Contract: 6 months

Location: Raffles Place

Working hours: Mon - Fri, Office hours

Responsibilities

• Oversee the LMS (SAP SuccessFactors) for learning recrods
• Ensure smooth learning operations and timely execution
• Partner with Facilities Management for building operations and support major events and tech maintenance
• Provide monthly learning and room utilization reports
• Manage Knowledge Management System across the team

Requirements

• Diploma / Degree
• 1 - 2 years of relevant experience in L&D
• Strong communication & interpersonal skills
• Proficient in Microsoft Office
• Team player

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9880

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Budget: Up to $3,500

Location: Singtel Academy, 8 George Street (Raffles Place)

Working hours: Mon – Thurs: 8.30am – 6pm, Fri: 8.30am – 5.30pm

Job scope:

• Learning Programme Delivery
• Manage LMS (SAP SuccessFactors) for learning records
• Ensure smooth learning operations and timely execution
  
• 8George Building Operations
• Partner with Facilities Management for building operations and support major events and tech maintenance across 8G
  
• Reporting and Metrics
• Provide monthly learning and room utilization reports
• Manage Knowledge Management System across 8G team
  

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

https://go.persolkelly.com/job/apply/9880

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22108817 Lin JingYuan

Location: Raffles Place

Working hours: Mon – Thurs: 8.30am – 6pm, Fri: 8.30am – 5.30pm

Job Description:

Learning Programme Delivery

• Manage LMS (SAP SuccessFactors) for learning records
• Ensure smooth learning operations and timely execution

8George Building Operations

• Partner with Facilities Management for building operations and support major events and tech maintenance across 8G

Reporting and Metrics

• Provide monthly learning and room utilization reports
• Manage Knowledge Management System across 8G team

Please contact Terence directly at +65 9645 4048 for faster responses.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Responsibilities:

Examinations

• Perform technical reviews and checks on the SCAQ professional and foundation exam papers.
• Work with examiners or co-examiners in the setting and revision of examination questions, answers and marking guides for the technical modules and ensure that the examination questions are set at an appropriate level that meets the standard and rigor required for the programme.
• Assist with exam-day administration, including resolution of invigilation matters.
• Manage the exam marking processes, including liaising with markers, managing of exam appeals according to applicable frameworks and policies.
• Support the secretarial duties of workgroups and committees, including material preparation, presentation at meetings, etc.

Learning materials

• Review and check that learning materials are designed and developed according to programme and module guidelines regarding order, clarity, conciseness, style and terminology.
• Liaise with developers, writers and reviewers on the refresh and updates of learning materials.
• Assist in the development of e-learning contents and resources for programme modules, e.g. recorded webinars, quizzes, etc.

Employer management

• Manage accreditation and re-accreditation of employers under the programme.

Learning Organisation management

• Manage accreditation and re-accreditation of learning organisations under the programme.
• Monitor and communicate with registered learning organisations.

University accreditation

• Work with Institutes of Higher Learning (IHLs) based locally and overseas on the review of syllabus and course requirements to support the accreditation and reaccreditation of university degrees according to frameworks and policies.
• Communicate and engage stakeholders in IHLs on relevant changes and updates to the programme.

International recognition and programme reviews

• Work with external stakeholders such as overseas professional bodies and government agencies.
• Participate in the review, assessment and /or negotiation process in connection with module interchangeability, mutual credit recognition, mutual recognition agreements and/ or reciprocity agreements with professional accountancy bodies globally.

Job Requirements:

• An Accountancy degree from a recognised university. Holding a CA (Singapore) or equivalent professional qualification is preferred.
• At least 6 to 7 years of working experience in accountancy-related fields. Having experience in education or adult learning would be an advantage.
• Able to work independently as well as in a team.
• Strong attention to detail and meticulous
• Ability to prepare and carry out well-articulated presentations.
• Good written and oral skills.

YOUR IMPACT _________                  

The Regional Assistant Retail Education Manager plays a key role in driving and animating the Makeup category, digital and client experience education strategy in Travel Retail Asia Pacific (TR APAC). As the subject matter expert in Makeup, you will be an integral part of the regional training team to adapt and create content for estimate population of 700 Beauty Consultants across 250 doors in the APAC region. You will lead the Makeup specialist development plan and build a community of passionate Dior Color Stylists and Makeup Artists.

With responsibility to support transversal projects within digital learning, you will manage makeup e-modules and drive BC engagement within this digital learning community. Together with the education and marketing team, you will collaborate to organize events such as BC seminars, Train-the-Trainers (TTT) and other engagement activities.

Reporting to the Regional Senior Retail Education Manager, you will also work closely with the Training Managers to support their training content needs, and with the Regional Marketing team to refine retail tools, services and exciting experiences for our customers.

YOUR MISSION _________

MAKEUP CATEGORY TRAINING

• Be the voice of Travel Retail APAC for Makeup Education
• Adapt and transmit centrally-created Makeup training modules and tools for TR APAC, collaborating with Regional Makeup Marketing and each market’s Training Managers (TM) on needs and strategy. 
• Deliver Train-the-trainer to TMs on key makeup modules including novelties, integration, professionalization, and specialization level.
• Closely follow global and regional Makeup trends, transmitting them to the field team through creation of digital content and videos.
• Work closely with the Digital Training project team to digitalize makeup modules.
• Together with the Regional Training team, produce Generic Staff 3-axis training modules and tools.
• Work with vendors to translate and proof-read Makeup training content developed by Central and/or Regional.
• Collect feedback to continuously improve quality of materials to address the markets’ needs, provide advice for category and trade marketing and business development teams on services. 
• Plan Makeup learning calendar and maintain Makeup modules library, ensuring that all content is available in a timely manner to support launch calendar and Makeup curriculum.

• Adapt Makeup services according to the region’s needs and implement in timely manner (with launches, new openings etc.) 

MAKEUP SPECIALISTS’ DEVELOPMENT AND COMMUNITY ENGAGEMENT

• Plan and rollout yearly Makeup Specialist certifications with every market.
• Build field team’s passion in Makeup, identify and develop Makeup Specialists (Color Stylists & Makeup Artists).
• Build field team’s makeup expertise, makeup demonstration and application, and selling skills through seminars/ webinars, digital and/or physical.
• Maintain frequent communication with Makeup community via the digital training app, share relevant retail information and social media buzz updates. 
• Work closely with markets to consolidate and share key insights on Chinese and Local consumer trends and selling approach.

• Forecasting of grooming products and gifts for Makeup specialists & BCs and ensure timely order for on-counter date.

• Support the Senior Retail Education Manager with budget updates on tools, grooming and gifting expenses.

MAKEUP SERVICES AND TOOLS

• Lead the implementation of Makeup services, adapted to the format of market’s needs, from on-counter to animations/VIP events.
• Ensure a consistent standard of makeup service excellence across key boutiques, with expert consultations, artistry skills and cross-selling capabilities.
• Train-the-trainer on Makeup Retail tools (Lip Tool etc.) and Makeup services (consultation, pampering, masterclasses).
• Responsible for the update of Makeup Retail Tools for the POS
• Collect feedback and provide advice for makeup category marketing and business development teams on retail tools and services. 

PLAN MAKEUP LEARNING CALENDAR AND MAINTAIN MAKEUP MODULES LIBRARY

• Provide a clear roadmap of the learning support provided and required from various stakeholders.
• To download the centrally-created modules into the regional SharePoint folders, releasing the adapted content in a timely manner to ensure ample support for launches, and maintaining an organized library of modules for trainers.

BC SEMINAR / SPECIALIST SEMINAR / GOLDEN STAR NOMINEES

• Be a key member of the organizing committee of regional key events.
• Design, plan and organize the workshops and activities for makeup category.
• Collaborate with forecast team to ensure the supply of gifts and product testers.
• Where needed, to support the project manager of the Seminar/Event.

ADMINISTRATIVE AND OPERATIONAL SUPPORT

• Create, Manage and Monitor all Training Packages on InDior App for all categories (Forecasting Tool)
• Collaborate with Regional and Market Trainers on each FM Run to forecast quantity allocation for training gifts, grooming kit, uniforms and couture gifts.
• Track market consumption as per forecast to ensure minimal wastage.
• Liase with supply team on item availability and cascade info to market to ensure timely delivery.
• Support in uniform & grooming plan.
• Support in the financial processing of quotations, POs, invoices and updating of budget expenses.

• Design, develop, and implement training and development initiatives based on the organization's needs.
• Formulate comprehensive training plans and schedules.
• Conduct assessments to identify learning needs and adapt training approaches to meet desired outcomes and cater to various learning styles.
• Analyze existing training programs and recommend improvements or develop new programs to enhance effectiveness and efficiency.
• Conceptualize, create, test, and review training materials tailored to specific training needs.
• Ensure all training materials are up-to-date and relevant.
• Engage and manage relationships with external vendors and resources for instructional technology and support.
• Organize and maintain comprehensive training documentation and administration systems.
• Ensure efficient storage, retrieval, and utilization of training information and data.
• Coordinate training sessions and monitor attendance and schedules to ensure smooth operation.
• Maintain detailed records of training activities and outcomes.
• Communicate effectively with team members, trainers, and management to facilitate training processes.
• Provide regular updates and feedback to stakeholders.
• Evaluate employees’ skills, performance, and productivity to identify areas for improvement.
• Develop and implement strategies to address these areas and enhance overall performance.
• Organize and oversee in-house training sessions to ensure effective knowledge transfer and skill development.

Requirements:

• Bachelor’s degree in education, business, human resources, information technology, or related field
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software
• Experience with technologies and best practices for instructional manuals and teaching platforms
• Strict adherence to company philosophy/mission statement/ goals
• Strong project management skills with the ability to supervise multiple projects
• Good interpersonal skills and communication with all levels of management
• Organized and able to create multiple timelines, budgets, and schedules
• 5 days work week
• Up to $6,500
• Location: Central

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOLKELLY job application platform.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1982883 (Koh Wei Ling, Gao Weiling)

GOREF:9870

Job Responsibilities

• Manage and implement Academy’s COLE, CoNE & CAHE development.
• Work with relevant stakeholders/experts councils to plan, project, build expertise pipeline at all levels.
• Design and develop progressive & learning pathways for managers, nurses and AHPs.
• Carry out job evaluation, identify job competency gaps, learning needs & implement related job role IDPs.
• Develop Job Competency Frameworks and related Job role skills maps.
• Design and develop program architecture & curricula.
• Work with institutions on skills inventory management and drive related job re-design and JST initiatives with each job family domains.
• Work with stakeholders on formulating common guidelines/policies and quality standards.
• Manage the adoption of technology & innovation at Academy centres’ of excellence.

Job Requirements

• A Masters degree in HRD, Education or training related domains is preferable.
• Minimum 10 years in human resource development or related learning & development experience; working in large public or private sector organizations.
• Good Stakeholders Management
• Good Project and Team Management
• Proficient in MS Office
• Excellent verbal and written communication skills

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 24962

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

We are seeking a dedicated Learning and Development Manager to design and implement impactful training programs that elevate our team’s performance and align with our commitment to exceptional service standards.

Job Responsibilities

• Lead New Hire Orientation and Forbes Service Standards training, instilling hotel values, service standards, and compliance knowledge.
• Design individual development plans to enhance skills and improve service quality, including specialized English courses for non-native speakers.
• Organize sessions on customer service, safety, and compliance, while collaborating with external experts for specialized certifications.
• Regularly evaluate program impact using KPIs and feedback to make data-driven improvements.
• Partner with department heads to address skill gaps, mentor high-potential talent, and support career progression through tailored growth paths and cross-departmental exposure.
• Manage internship programs with local universities and participate in recruitment drives to attract promising talent.
• Oversee the training budget, ensuring efficient resource use and high-quality delivery.

Job Requirements

• Demonstrates exceptional communication and interpersonal skills, fostering positive engagement across all levels.
• Brings deep expertise in industry-leading service standards, especially within service-oriented environments.
• Skilled in instructional design and adept at facilitating impactful training sessions.
• Exhibits strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Adaptable and resilient, effectively managing multiple priorities in dynamic settings.
• Ensures disciplined and timely execution of tasks, consistently meeting deadlines in high-paced environments.

Your new company

This is a university with a strong presence and branding.

Your new role

• Oversee research projects in collaboration with a team of experts in teaching and learning at the organisation Centre
• Support all phases of quantitative and qualitative research including literature review, research design, data collection, data management, data analysis, and report writing
• Liaise with faculty and university stakeholders
• Provide other assistance related to projects initiated by the Centre

What you'll need to succeed

• Masters in education or social sciences will be advantageous
• Applicants with significant research experience without Masters degrees are welcome to apply
• Competency and comfort with advanced statistics (such as multiple regression analysis, ANOVA and factor analysis) and qualitative methods
• Highly motivated to work in a university setting and strong interest in education research
• Competency in the use of Microsoft Office, SPSS, NVivo and survey tools, such as Qualtrics

What you'll get in return

You will be part of a collaborative working environment and you will gain exposure to the environment.

What you need to do now

If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Francesca at Hays on +65 6027 2257 or email [email protected] for a confidential discussion. Referrals are welcome.

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

EA Reg Number: R1660446

EA License Number: 07C3924

Company Registration No: 200609504D

Working Days / Hours: Monday - Thursday 830am - 6pm; Friday 830am - 530pm

Hourly Rates:

$15/hr (Degree Holders)

$13/hr (If still in the midst of completing degree studies ie. Taking a gap year)

Location: HarbourFront (Mon - Tue > WFH, Wed - Fri > Office)

Job Description:

• Oversee and plan project demands
• Collaborate closely with programme team and vendors to oversee and support the following aspects of the study:
• Recruitment process (i.e., selection, scheduling, enrollment and onboarding of new participants)
• Daily study administrative processes
• Engagement of participants and supporting the Cohort Management team in dealing with participants complaints and queries.

Job Requirements:

• Only Singaporean might apply
• Bachelor's Degree
• Excellent written and verbal communication skills
• Ability to multitask, work independently as well as part of a team
• Proficient in Microsoft Office applications (especially Excel, Word and PowerPoint)

Please contact Terence at +65 9645 4048 your resume directly for fast response.

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Key Responsibilities:

Plan, execute and manage all phases of accounting and business-related research and thought leadership projects congruent with the Institute's strategy. This includes:

• Generate research themes or topics. Regular horizon scanning to identify global, regional and local industry and business trends of relevance to the accountancy profession.
• Develop and roll out research proposals that would enhance the Institute’s thought leadership and advocacy position.
• Collaborate with relevant partners, industry stakeholders, and/or government agencies to drive research projects and agendas that are relevant and of interest to the accounting profession.
• Ensure timely delivery of high-quality research outputs that are produced within budget allocation.
• Identify appropriate research approaches, including prepare survey questionnaires, focus group discussion questions, interview questions, etc.
• Collect, analyse and interpret data and results.
• Present research results and write reports for publication.
• Work closely with the Communications Department to effectively publicise the research outputs via available media and communications platforms.
• Produce commentaries for CA Lab on emerging business trends and developments that impact the profession.
• Carry out any other ad-hoc assignments assigned by the immediate supervisor.

Requirements:

• Bachelor’s degree in Accountancy, Business, Finance, Economics or Political Science.
• At least 5 years of relevant experience in research-related work.
• Keen interest in latest business trends and developments. Curious and always on the lookout for areas/topics that interest the accountancy and business community.
• Strong analytical and critical thinking skills, with the ability to grasp issues and acquire knowledge in new domains.
• Analyse multiple sources of information and data to derive insights for research purposes and to write reports and commentaries.
• Excellent writing, communication and interpersonal skills. The ability to facilitate group discussions will be an added advantage.
• Highly motivated, able to work independently and multi-task in a dynamic environment.
• Team player with excellent organisational skills and attention to detail.
• Strong knowledge of MS Excel, including pivot tables, v-lookup, etc. Familiar with survey tools such as SurveyMonkey.

Key Duties and Responsibilities

• Assist in developing new products
• Conduct client and competitor analysis, market research and benchmarking
• Plan a strategic R&D programme for short, mid and long terms by understanding and analyzing the existing and future financial, market trends
• Prepare proposal and participate in product, service and system development

Requirements:

• Degree or Diploma from reputable educational institutions
• Strong IT literacy, proficient in using Microsoft Office (Word, Excel and Power Point)
• Strong presentation and problem-solving skills
• Good oral and written communication skills and the ability to communicate effectively with peers, management and clients
• Attention to detail and a commitment to producing high quality work under pressure

Responsibilities:

• Work with members of the L&OD team partnering leaders and stakeholders across Business Units and Divisions to:
• Support in managing the end-to-end responsibilities of L&OD programs and initiatives, including assessing organisational development needs, creating, and executing learning strategies and programmes to address those needs, and evaluating the effectiveness of those solutions.
• Assist in diagnosing L&OD issues and needs, and design appropriate interventions to effectively address them.
• Support in identifying and recommending opportunities to improve and align organisation design, operating models, systems, work processes, and resources.
• Support in designing and facilitating learning solutions to build capabilities using a variety of instructional techniques.
• Provide support throughout learning and development activities, not limited to coordinating with vendors & trainers, managing programme & participants onsite, reviewing & reporting post-programme satisfaction & related post-programme administration, e.g. financial settlement.
• Actively manage and facilitate New Hire Onboarding / Orientation Programmes.

Requirements:

• Bachelor’s degree or Diploma, preferably in Business Management, Human Resources, and other related fields.
• At least 2-3 years of relevant working experience in supporting organisational transformation, change management, developing and delivering learning programs.
• Strong stakeholder management skills with ability to influence and communicate effectively across diverse groups.
• Analytical and conceptual skills, combined with ability to project manage and drive implementation.
• Attention to detail and ability to juggle multiple priorities.
• Team-player with strong sense of initiative and the ability to work with ambiguity and agility.
• Knowledge of current L&OD approaches, technologies, and tools and how they can be applied to deliver value in organisations.
• Learning design and delivery skills.
• Good data and statistical analysis and visualisation skills.
• ACLP certification and certification in psychometric tools will be a plus.

Only successful applicants will be notified.

EA Licence No. 14C7000

EA Personnel Registration No: R1332053

• To conduct training and onsite support to the community care provider on the use of standardized care assessment for care planning and other purpose as per direction from Ministry of Health (MOH)
• Conduct training on the use of the appropriate InterRAI assessment tool
• Establish a working partnership with health care professionals across the care continuum to ensure that training is relevant and efficient
• Provide care assessment expertise to AIC for advisory, training and audit purposes, and be involved in the appeal process when appropriate.Effectively plan training needs for the interRAI care assessments suites for both internal and external partners
• Ensure care assessors are competent with care assessment and pre- determined the various methodology to ensure that care assessors are competent.​​​​​​
• Develop training and competency framework and review as needed
• Provide onsite support to the community care service providers during the implementation of the national care assessment. This involves helping the agencies onsite to conduct assessment and training, building capabilities and peer support the implementation process covering few sites at any time
• Provide support for onsite pilot studies in the conceptualization of programs in determining the appropriate care assessment tool for the sector
• Support the audit and accreditation framework and strategies to ensure quality assurance of assessments
• Contribute to the development of quality indicators working with other divisions in AIC and the community care sector
• Development of e learning system as enablers essential to the development of care assessment training platforms

Job Requirements

• Recognised Professional Degree or licensed in Nursing/Physiotherapy/Social work
• Minimum 5 years of work experience in related field
• Knowledge of healthcare sector
• Understand the various care assessment tools including interRAI
• Proficiency in service development and project management
• Ability to use local languages and dialects is an advantage
• Computer literacy with proficiency in MS Office applications

ARE YOU SEEKING FOR GROWTH YET YOU WANT A FULFILLING CAREER?

Be ready to embark on a journey which offers you an exciting opportunity!

HERE’S A SHORT INTRO OF WHO WE ARE

Since 2005, finexis has been more than just a financial services provider – we are lifelong confidantes, guiding clients through every stage of their financial journey. As the largest and fastest growing independently-owned financial advisory firm in Singapore, we are proud to have over 900 consultants and staff, $1 billion in assets under advisory, and strategic partnerships, that establish us as a market leader in personalised financial services.

We deliver tailored financial solutions in wealth management, investment planning, and risk management, all driven by our mission to impact lives beyond finance.

WHAT TO EXPECT

Are you a good team player and communicator who enjoys building relationships with people around you? We are looking for an Assistant Manager, Training, to join the Distribution team, focusing on training and events function. The candidate will be responsible for coordinating, implementing and reviewing the Training & Competency plan, as well as conducting trainings within the organization. This role requires someone who articulates ideas and content with confidence and clarity. This role will be reporting to Head of Distribution.

WHAT YOU’LL DO

• Develop and conduct regular training sessions (online/offline) for the agency force (managers and/or advisors), including, but not limited to, induction, products, soft skills, sales process, company requirements, company systems, industry updates etc
• Thematic/topical training and coaching sessions for the agency force (managers and/or advisors) as and when required
• Conduct briefings/meetings/communications to keep agency force updated with introduction of, or changes to, regulations/guidelines as and when required
• Coordinate with internal and external stakeholders on the intended requirements of training programs
• Create, update and maintain training curriculum & materials
• Create, update and maintain seminar materials
• Organize and/or run training events/seminars for agency force
• Manage administrative, finance and logistical resources and matters relating to training and development
• Any other related activity as directed by Head of Distribution
• Subsequent job rotation possible for candidates who prefer broader exposure

WHO YOU ARE

• Diploma/Degree holder
• At least 2 years of relevant experience in the training and development
• At least 2 years of relevant experience in the Financial Services industry, preferably with experience in life insurance sales/sales management would be advantageous
• Qualifications like M5, M9, M9A, M8, M8A, HI and CMFAS papers would be advantageous
• Good understanding of relevant FAA requirements and guidelines would be advantageous
• Excellent presentation, communication, analytical and interpersonal skills

WHAT’S IN IT FOR YOU

• Competitive remuneration
• Flexi-Benefits
• Hybrid work week
• A workplace environment that fosters collaboration and interactions with others
• Opportunity to work with various teams

Job Responsibilities

• Design and facilitate high-impact training materials for various functions, including comprehensive New Hire Orientation programs and Forbes Service Standards Training.
• Lead and streamline the onboarding experience for new hires, ensuring they gain a thorough understanding of company values, service standards, and compliance policies from day one.
• Create and monitor individualized development plans aimed at improving performance, elevating service quality, and fostering employee growth.
• Create specialized conversational English courses for non-native English-speaking employees to enhance communication skills and improve guest interactions.
• Coordinate a range of workshops, seminars, and learning activities focused on key areas like customer service, safety standards, and compliance.
• Regularly assess the impact and effectiveness of all learning and development initiatives through key performance metrics and feedback. Make data-driven adjustments to continuously improve training outcomes and business performance.
• Partner with reputable external training providers to introduce specialized courses and certifications that complement in-house programs.
• Conduct regular assessments to stay ahead of industry trends and evolving guest expectations.
• Partner with department heads to assess operational needs, identify skill gaps, and create targeted development programs to drive workforce performance.
• Conduct regular leadership meetings to promote a culture of continuous learning and development within the Hotel.
• Support career progression by offering cross-departmental exposure, leadership development programs, and robust succession planning strategies.
• Identify and mentor high-potential talent, preparing them for future leadership roles within the hotel.
• Develop customized career trajectories, coaching, and provide opportunities for experiential learning.
• Manage registration, logistics of training programs and ensure that the initiatives are well-received by employees across all levels.
• Collaborate with schools and universities to develop internship programs, providing students with hands-on experience in the hospitality sector.
• Actively participate in campus recruitment drives to attract top talent for traineeship and entry-level positions within the hotel.
• Oversee and optimize the learning and development budget to ensure the effective use of resources while maintaining high standards of program delivery.

Job Requirements

• Exemplify strong communication and interpersonal skills
• Possess deep expertise in service-oriented industry standards
• Proficient in instructional design and facilitation
• Exhibit strong snalytical and problem-solving skills
• Adaptable and resilient in managing multiple priorities
• Ensure timely and disciplined execution in deadline-driven environments

Duration: 1 year contract

Location: Raffles Place

Working hours: Mon - Thu (830am - 6pm) and Fri (830am - 530pm)

Responsibilities

Learning Programme Delivery

• Ensure all Learning Operations processes are established to support Programme design and delivery.
• Ensure timelines are adhered to for Learning Operations processes such as course creation/classes in
• Learning Management System (LMS), course registration matters, invoice processing.
• Maintain effective communications with all stakeholders and collaborate closely with the programme management team to drive process optimisation.

Operations Management

• Work closely with Facilities Management to ensure smooth operations
• Support with big events activities
• Collaborate with IT and vendor to ensure Tech maintenance across all meeting rooms

Reportings

• Deliver learning dashboards, consolidated feedback reports and room utilization reports monthly.
• Responsible for Knowledge Management System

Process Innovation

• Undertake projects to drive continuous improvements e.g automation, process streamlining.
• Ensure operational activities remain in compliance per company procedures and policies.
• Support audit activities as per schedule

Requirements

• Diploma / Bachelor’s Degree, and IHRP certified
• At least 2 to 3 years of experience in administration or operations role.
• Proficient with Learning Management System (such as SAP SuccessFactors).
• Have an eye for detail and well organized to work in a fast-paced environment.
• Good verbal and written communication skills

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/8844

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

We are growing! We are currently looking to hire a Training Project Manager for our Academy in Singapore.

Who we are:
Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.
At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:
You will join a dynamic and fast-paced environment and work closely with the Academy team to handle our company's ongoing projects. You will be working with your team members to ensure that all project requirements, deadlines, and schedules are on track.

Key Responsibilities:

The following will vary and be influenced by project, but in principle it will apply to most projects:

Client:

• Responsible for maintaining and developing a portfolio (luxury brands) by understanding their current situation and challenges facing them translate these objectives into internal solutions and coordinate with multiple teams within CXG and external consultants to ensure timely and high-quality deliverables
• Build professional image and maintain good relationships with key customers
• Identify key contact at potential client companies to establish and foster relationships
• Resolve customer complaints quickly and efficiently
• Provide excellent service to maintain a positive reputation for the business
• Ability to sustain the business by finding new training solutions
• Collect client feedback and their experience on the project

Consultant/trainer:

• Building extending relationship with associate consultants
• Provide support and care to associate consultants during project
• Communicate regularly with associate consultants for latest practice and relationship maintenance

Manage vendors:

• Sourcing vendor to accomplish different client needs
• Compare and negotiate quotation with service vendor
• Managing financial transactions under service agreement
• Supervising task progress and work quality of service vendor

Manage projects:

• Lead clients meetings to communicate and diagnose client’s needs
• Confirm with client the objectives and planned benefits of the project
• Define the scope of the project, and if not already in place the delivery strategy through proposal
• Create an effective organization for the project including all key roles and responsibilities
• Plan the project, listing timetable, milestones, and management processes to be employed
• Develop financial and budget controls for the project (OPM / Operating profits margin)
• Lead the team in all phases of the project including associate consultants
• Ensure risks are understood and are being mitigated successfully.
• Organize internal preparation meetings and rehearsal as necessary
• Communicate effectively with and manage stakeholders
• Regularly assess progress in relation to plan and implement appropriate control processes and monitor project cost and budget performance .
• Liaise and negotiate with any internal or external party or partner as required to ensure best OPM of the project
• Ensure all issues are being managed in the most timely manner
• Develop recovery plans when a project is not expected to meet any of its targets or constraints

• Delivering engaging presentations summary for the client (in front of top executives) that will have an impact on maintaining and developing the relationship.

What you will bring along:

• University Degree in Management, Business, Marketing or Communication, Master’s Degree preferred:
• Minimum 2-3 years’ experience in account management in B2B related to brand communication, research, consulting, preferably in a retail environment, hospitality environment, training or market research industry.
• Local language and excellent English level
• Project managements skills
• People skills for multicultural environment
• Knowledge of the luxury industry
• Can work under pressure
• Human relationship skills
• Communication skills
• Negotiation skills
• Good command of Microsoft Office to conduct research finding analysis and build top-notch presentations
• Presentation skills (Ability to present in front of top management)

Key competences:

• Rigorous organization and ability to multitask
• Ability to work under pressure and to manage stress
• Time management
• Interpersonal skills
• Leadership
• Consulting skills
• Analytical aptitude
• Ability to see the “big picture”
• Attention to detail
• Customer-service orientation
• Integrity
• Reliability
• Initiative

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com

Key Responsibilities:

Plan, execute and manage all phases of accounting and business-related research and thought leadership projects congruent with the Institute's strategy. This includes:

• Generate research themes or topics. Regular horizon scanning to identify global, regional and local industry and business trends of relevance to the accountancy profession.
• Develop and roll out research proposals that would enhance the Institute’s thought leadership and advocacy position.
• Collaborate with relevant partners, industry stakeholders, and/or government agencies to drive research projects and agendas that are relevant and of interest to the accounting profession.
• Ensure timely delivery of high-quality research outputs that are produced within budget allocation.
• Identify appropriate research approaches, including prepare survey questionnaires, focus group discussion questions, interview questions, etc.
• Collect, analyse and interpret data and results.
• Present research results and write reports for publication.
• Work closely with the Communications Department to effectively publicise the research outputs via available media and communications platforms.
• Produce commentaries for CA Lab on emerging business trends and developments that impact the profession.
• Carry out any other ad-hoc assignments assigned by the immediate supervisor.

Requirements:

• Bachelor’s degree in Accountancy, Business, Finance, Economics or Political Science.
• At least 5 years of relevant experience in research-related work.
• Keen interest in latest business trends and developments. Curious and always on the lookout for areas/topics that interest the accountancy and business community.
• Strong analytical and critical thinking skills, with the ability to grasp issues and acquire knowledge in new domains.
• Analyse multiple sources of information and data to derive insights for research purposes and to write reports and commentaries.
• Excellent writing, communication and interpersonal skills. The ability to facilitate group discussions will be an added advantage.
• Highly motivated, able to work independently and multi-task in a dynamic environment.
• Team player with excellent organisational skills and attention to detail.
• Strong knowledge of MS Excel, including pivot tables, v-lookup, etc. Familiar with survey tools such as SurveyMonkey.