Total 4,533 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Job Description:

As the F&B Shift Operations Manager, you will be required to comes in three shifts and 6 days a week, responsible for overseeing all food and beverage operations during the shifts.

Your primary objective will be to ensure smooth and efficient operations in shifts while maintaining high standards of service quality and guest satisfaction. This role requires strong leadership skills, exceptional attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

1. Supervise and coordinate the shift F&B operations, including dining areas, bars, and room service.
2. Manage a team of staff, including servers, bartenders, kitchen staff, and support personnel.
3. Ensure adherence to company policies, procedures, and hygiene standards at all times.
4. Monitor inventory levels and oversee ordering and restocking of F&B supplies as needed.
5. Conduct regular inspections to maintain cleanliness, safety, and organization in all F&B areas.
6. Train and develop staff to deliver exceptional service and uphold brand standards.
7. Prepare and analyze reports on night shift performance, including sales, costs, and customer feedback.

Qualifications:

• Bachelor's degree/ Diploma in Hospitality Management,
• Proven experience in F&B management, with at least 20 years in managerial role.
• Strong leadership abilities and excellent communication skills.
• Ability to work effectively under pressure and make sound decisions in high-stress situations.
• Knowledge of food and beverage service techniques, menu planning, and cost control.
• Familiarity with point-of-sale (POS) systems and other relevant hospitality software.
• Flexibility to work nights, weekends, and holidays as required.

Responsibilities:

• Maintaining inventory list, and stock management
• Ordering food ingredients from suppliers
• Planning of weekly schedule
• Training and coaching of staff, handling of staff issues and assisting in evaluating staff
• Prepare maintenance report, food loss report
• Recruitment of part time candidates
• Giving suggestions and feedback to Store Manager
• Assist in investigation in event of customers’ complaints
• Streamline processes and ensure smooth operations
• Leading the store’s daily meeting
• Cost control (food cost / labour cost)
• Ad hoc duties assigned by superior

Requirements:

• A minimum of 3 years of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Responsibilities

• Formulate and implement strategies and programmes to strengthen stakeholder engagement
• Conceptualise and create communication literatures that effectively resonate with both internal and external stakeholders
• Craft speeches and messages for the management, in both English and Mandarin
• Manage media requests and craft talking points/replies to media queries
• Manage corporate website and social media channels, including developing and maintaining content to engage new and existing stakeholders
• Plan and coordinate corporate events
• Undertake any other ad-hoc projects or duties assigned to support the department’s operations

Competencies

• Relevant bachelor’s degree, preferably in journalism, communications or social science
• Minimum 2 years of relevant experience
• Effectively bilingual in English and Mandarin, both written and verbal. A strong command of Mandarin is required for effective communication with stakeholders in the Chinese community
• Skilled in writing and copyediting, including adapting writing styles for various target audiences
• Deep knowledge and understanding of current trends in digital/social media, with a keen interest in Chinese culture and heritage
• Excellent time management, ability to multi-task and prioritise work while being meticulous and organised
• Team player with a high degree of initiative and “can-do” spirit
• Singaporeans only

** Candidates will be evaluated for a senior-level position based on their years of relevant experience.

Applicants who are interested in this role are invited to apply with your detailed resume, stating your past experience, notice period, current and expected salary. Only shortlisted candidates will be notified.

A) Art Integrated Curriculum & Implementation:-

1) Leads in the research, conceptualization and organization of art integrated Curriculum and its learning environment, specific to the brand programmes of Mulberry Learning, Little GreenHouse, Inspira Kids and Nascans.

2) Develops and generates creative content for setting up of the art integrated learning environments particular to the brand for existing and new centres.

3) Plans and oversees the setting up of art integrated learning environments particular to the specific brand programmes.

4) Plans the training calendar, organizes and conducts training for the implementation of art integrated curriculum, specific to the brand programmes.

5) Mentors the teachers in effective curriculum translation into engaging teaching and learning practices in centres.

6) Leads in research inquiries involving best practices in teaching and learning, which include reviewing and assessing children learning outcome.

7) Reviews and assesses the actualization of curriculum and effectiveness of training programmes, and curate feedback mechanism on the learning progress.

B) Professional Development:-

1) Designs, organizes and conducts Professional Development workshops for teachers.

2) Plans and organises parents workshops / parents-child activities for curriculum alignment and enrolment promotion

C) Overseas Training Support:-

1) Assists in conducting online training or in person training to overseas centres

2) Any other ad-hoc duties as assigned by the Heads

Requirements:

• Willing to learn, with good attitude

• Able to work well independently as well as within a team

• Passionate about working with infants/toddlers

• Driven to make an impact in the early years education sector

We are a fast-growing boutique hospitality in Singapore

We believe attitude counts as much as skill. As a result, we hire motivated people from whom we will expect much; but whom we also coach and develop to perform superbly in a conducive environment that rewards success.

WHAT WILL YOU BE DOING?

• Provide friendly and efficient check-in and check-out service at Hotel Reception
• Carry out the completion of the registration process by retrieving and inputting information from the computer system confirming the guest's hotel reservation information
• Handle and resolve guest complaints and special requests professionally, ensuring prompt actions at all times
• Willing to take on a proactive role ensuring that all hotel policies and instructions implemented are followed throughout at the Hotel Reception counters and Lobby•Handle walk-in, email, phone inquiries, and internet hotel room reservations
• Adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
• Prepare shift reports for submission to accounts.
• Co-ordinate/liaise with other departments in all areas of operations: housekeeping, room service, maintenance, reservation
• Maintain and improve the hotel’s high standard of service and hospitality by providing relevant information such as customer feedback
• Perform any other duties as required and directed by the Manager or Management.

WHAT WE ARE LOOKING FOR?

• An individual that is eager to learn and has a passion for customer service
• An individual who is well-groomed and possesses good communication skills
• Team player, work independently
• Ability to work under pressure and own initiative
• Commitment to delivering a high level of service excellence
• Flexibility to respond to a range of different work situations
• Working Hours – 12 hours per shift, and work 4 days and 2 days off
• Able to work rotating shifts on weekends/ Public Holidays

• Up to $10,000 basic + AWS + Bonus + Benefits.
• Permanent role. Base in HQ/ 5 workdays/ Central area.
• Experience in trading physical food commodities or Grain & Feeds business preferred.

Our client is a reputable MNC and a leading food commodities trading company.

Job Responsibilities:

• Reporting to GM.
• Responsible for Trading activities, Business development new business, Marketing, financial settlement, and supervising the operations of Grain and Feed products in the Asian Market.
• Responsible for Market research and liaising with HQ, overseas office, clients and logistic companies.

Job Requirements:

• Degree in any discipline
• Experience in trading physical food commodities or Grain & Feeds preferred.

Other Information:

To apply please click on APPLY NOW to submit your resume with the following details:

• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret only shortlisted candidates will be notified.

Lionel Cheow

EA License | 14C7092

EA Registration Number | R1105005

Flex has been Hong Kong’s home of intelligent fitness since opening in 2005 and is Singapore only Classical Pilates Studio. Our philosophy is simple: professional trainers, a wide variety of classes, spacious studios and evolving concepts rooted in classical tradition. Our classes are highly effective to ensure clients achieve maximum results whether through private, trio or group sessions.

We are Singapore's Largest Classical Pilates Training Organization and we are looking for a talented member to join our growing team.

Job Description:

• Must be multi-talented, trained in Classical Pilates with a strong business acumen;
• Min. 12 Classical Pilates training hours per week, delivering private and small group sessions to clients;
• Oversee the Company's digital marketing strategy and campaign;
• Responsible for social media planning and posts, video production, and KOL campaigns to support regional brand-building;
• Coordinate the Real Pilates Classical Teacher Training program in Singapore;
• Recruit and onboard trainees with bi-annual intake cycles.

Requirements:

• Must have a Master's degree related to business and marketing, preferably MBA;
• Has at least 4 years of classical pilates training;
• Has received training in both classical and contemporary pilates training with basic knowledge of anatomy;
• Has at least 6 years of experience in marketing (online and offline), branding, and entrepreneurship;
• Has at least 2 years in sales, managerial position, preferably in a corporate or multinational company;
• Has at least 6 years in managing social media content, video production, and influencer campaigns.

Johnson & Johnson Medical Devices Companies, has made significant contributions to surgery for more than 60 years from creating the first sutures, to revolutionizing surgery with minimally invasive procedures. Our continuing dedication to Shape the Future of Surgery is built on our commitment to help address the world's most pressing health care issues and improve and save more lives. For more information, visit https://thenext.jnjmedtech.com/

The Manager Strategic Insights & Analytics is responsible for market analytics forecasting and supporting primary and secondary market research across SEA markets. The position will support the SEA serving as a key partner to Marketing and other cross functional teams. The role will work with platform teams to support customer insights, market share, market sizing and procedure analysis, and planning across platforms. Frequent liaison with global SI&A teams is also required. The role will require a high degree of business acumen and understanding; must be able to proactively recommend tools and techniques to support primary market research, secondary market sources, and marketplace understanding needs across the business. With oversight, the position will have responsibility for executing strategic and tactical marketplace insight projects and activities, including managing external resources.

Responsibilities:

• Manage, create, influence and execute strategic and technical marketplace understanding and learning plans. This includes primary and secondary research and strategic and tactical forecasting and analytics.
• Influence multiple stakeholders to ensure a high-level of team involvement in key business discussions.
• Support in insight development and marketplace assessment solutions
• Flawless execution of all insight activities required to drive the success of the business and pipeline as needed.
• Proactively providing fact-based insights and analytics to address specific business needs
• Developing new product forecasts based on insights from primary and secondary market research.
• Provide foundational learning that helps to ensure that new products and programs are grounded in the understanding of marketplace dynamics
• Provide quarterly platform market and share insights
• Provide mid-to-long range forecasting of key platform markets and share across priority geographies.

Qualifications - External

• BS or BA Degree is required. An MBA or MS Degree is preferred.
• A minimum of 3 to 5 years of progressive experience in market research, forecasting, strategic insights, business analytics, strategic forecasting, or a related field is required.
• Experience in the medical device, hospital specialty, or healthcare field is preferred.
• Experience in New Product Development and Innovation is preferred.
• Proven track record of working in a matrix environment where a high degree of collaboration and influence is required.
• Proficiency in Microsoft Word, Excel, and PowerPoint, and analytical tools (Qlik Sense, Tableau, or PowerBI) is required. Proficiency in analytical tools (SPSS, SAS, R, Python) is preferred.

Skills

• Partnering: Proven track record of working across geographies within complex business environment is preferred. Proven track record of working in a matrix environment where a high degree of collaboration is needed.
• Influence/Communication: Ability to influence senior stakeholders and productively work through conflict; Strong, fact-based influencing; negotiation and conflict management skills; and strong verbal skills with clear, concise written communications.
• Excellent problem-solving and decision-making skills: Ability to disaggregate a problem in components and root causes; hypothesis-driven and able to drive 80/20 analysis with imperfect data; sound judgment and strong pattern recognition; solutions-oriented with a bias towards action.

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

The ideal candidate should have passion in restaurant business.

ROLES & RESPONSIBILITIES

• Quality control of foods (incl. establishment of quality control procedures and training of employees about quality control)
• Product research and development of soba-related products
• Respond efficiently and accurately to customer complaints
• Support of new business development
• Manage staff work assignments for one Japanese restaurant
• Control product cost and report financial performance to management
• Analyze market trends, benchmarking against competitors

QUALIFICATIONS

• 5-10 years' Japanese F&B industry experience
• 5-10 years’ experience as a chef/cook in Japanese restaurants
• Deep knowledge about Japanese ingredients (especially, Soba)
• Deep knowledge about Food and Beverage industry and operations
• Strong written and verbal communication skills coupled with creativity, initiative, negotiation, good management, and problem-solving skills
• Pleasant personality, energetic, dynamic, self-management and self-motivated
• Strong project management and coordination
• Able to work under strong pressure and tight deadlines

Working Location: Novena / Little India

Job Summary:

To be responsible for the overall patient meal service and maintain good relationship with the patient

Key Responsibilities:

· To be responsible for the meal service for the patients including meal order taking, meal service and tray clearance

· To liaise with various departments such as dietetics and kitchen to ensure accurate patient meal service

· To follow the procedures related to control room pertaining to meal service

· To provide excellent customer service to the patients in the wards.

· To ensure a good relation with the patients and make sure their concerns are taken care of.

· To attend to all patients complaints and feedbacks within a short period of time.

· To carry out all other administrative and operational related duties assignment assigned by superior and the Management

Key Requirements:

• At least 1 year of relevant working experience preferably in customer service/service industry.
• Able to work independently and enjoy working closely with all levels of staff to achieve positive outcomes.
• Service oriented and customer focused.
• Sharp, analytical and self-motivated.
• Good communication and interpersonal skills.
• Able to work independently as well as in a team with minimal supervision.

1. JOB DESCRIPTION

Description

1) Oversee and hands-on daily operation.

2) Manage a team of service-bar crews, conduct daily briefing to the team.

3) Train and re-train SOPs to improve staffs capability in handling daily tasks and upselling skills.

4) Able to train team to upsell receipt per head, retail products (take away), recruit Loyalty Membership and provide good customer service.

5) Versatile in different job roles in order to cover manpower shortage.

6) Execution of promotion to the outlet team with clear targets (KPIs) on individual team member.

Outlet Admin Responsibilities :-

2) Responsible for monthly Sales of the outlet (Dining & Retail).

3) Propose monthly marketing and sales promotions in order to increase sales and ensure outlet profitability

4) Attend Monthly meeting to present to management on KPIs and proposal for monthly marketing and sales.

5) Manage outlet cleanliness and hygiene.

6) Plan weekly manpower rostering.

7) Able to control and manage a team of manpower

8) Execute action plans and submit monthly reports to management.

9) Accountable for outlet's KPIs, staff’s appraisal, inventory stocks, sales revenue for dine-in and retail.

Requirements :

1) Above 5 years of managerial experience in managing a team of people

2) Above 8 years of F&B operations experience and broad understanding of the industry.

3) Able to use Excels and Words to submit on monthly report and have basic understanding of Excels formulas and PowerPoint/Photoshop..

4) Account for monthly outlet inventory in details and accuracy. Able to explain and account on discrepancy

5) Able to do social media marketing, posting and maintain of Instagram and Facebook on marketing, stories & posting. Improve sales from soical media posting and marketing.

6) Friendly personality and hospitable to all guests, good PR skill. Must be a hands-on Manager

7) Need to be hands-on to daily operations, so as to understand better on SOPs to improvise the work flow.

Working Hours:

1) Require to work 6-day week, Off day rostering on Mon~Thur. All Public Holidays will be scheduled as Off-in-lieu.

No prior experience required, willingness to learn and carry out repetitive tasks is a must.

Selected candidate will undergo 3-6 months of training.

Job description:

• Preparation of ingredients and cooking
• Opening/Closing of stall
• General cleaning of stall
• Serving customers and cashiering
• Fast-paced work environment
• Managing stock and ordering of ingredients from vendors
• Accounting
• Staff management
• Duty roster planning

Require relevant restaurant management experience, Customer service, self-driven, outgoing personality, good communication skills, and willingness to learn. Interest in Food and Beverages.

5.5 days work, 44hours per week.

Responsibilities: Day-to-day operations, Taking reservations.

Greeting Guests, Taking food orders.

Preparation and Serving Food & Food Beverages.

Operating POS system, Collecting and processing payments.

• Manage the operations and monitor on-site plants.
• Check compliance with safety and regulatory requirements

Requirements

• Degree in Engineering
• At least 2 years of hands-on operations and maintenance experience with Industrial Gas Plants

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Bachelor’s degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

Job Description

• Develop new CPO sales network across the region and manage current CPO products sales together with the sales department.
• Identify and develop new business opportunities in new markets.
• Manage the demo equipment pool across Asia Pacific, including demo product booking & scheduling, testing & packing of equipment, logistics, etc.
• Identifying and addressing customer concerns in relation with other ARRI departments.
• Support and participate in various company marketing events.
• Preparing presentations, budgets and various business reports required by the company
• Promote the ARRI spirit and professionalism
• Perform any other duties as and when assigned by the Company.

Requirments

• Degree in business related disciplines
• 5 years, minimum experience in film equipment or related businesses.
• Previous experience in equipment rental houses will be a plus
• Confident, independent, and self-motivated with strength in building relationships on all levels
• Attentive to details with strong organizational skills
• Proficient in written and spoken English is a must.
• Business travel will be needed

Job Description

• Oversees the efficiency and effectiveness of the organization's information technology systems and infrastructure.
• Responsible to provide technical support, monitor system performance and assist in the development and implementation of ICT policies and procedures.
• Managing remote teams and ensure that team members are working effectively and efficiently.
• Oversee the development and implementation of the organization's ERP system.
• Plan, implement and manage the organization's information technology systems and infrastructure.
• Provide technical support to end-users which includes troubleshooting, resolving hardware and software issues, and maintaining user accounts.
• Monitor system performance and identify and resolve problems in a timely manner.
• Manage the development and implementation of ICT policies and procedures to ensure the security and integrity of the organization's data.
• Ensure compliance with regulatory requirements related to information technology.
• Manage the organization's ICT assets, including hardware, software, and network devices.
• Oversees the selection and procurement of new technology solutions.
• Develop and maintain relationships with vendors and service providers.
• Provide training to end-users on ICT systems and processes.
• Manage and lead remote teams, including setting goals, monitoring progress, and ensuring team members are working effectively and efficiently.
• Ensure effective communication with remote teams, including regular check-ins and video conferencing to facilitate face-to-face communication.
• Establish clear expectations and goals for remote team members and use project management tools to help track progress and ensure accountability.
• Foster teamwork among remote team members and encourage collaboration on projects.
• Provide support to remote team members, including training, equipment, software, or access to technical support.
• Recognize and reward success among remote team members to help motivate them to continue working hard and contributing to the team's success.
• Understand cultural differences among remote team members and adapt management style accordingly.
• Trust and empower remote team members to make decisions and work independently while providing feedback and guidance as needed.
• Manage the development and implementation of the organization's ERP system, including overseeing the project team, developing project plans, and ensuring successful implementation on time, within budget, and to required quality standards.
• Work closely with stakeholders to identify business requirements and ensure that the ERP system meets their needs.
• Ensure that ICT projects, including the ERP implementation, are completed on time, within budget, and to the required quality standards.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology or related field
• Strong knowledge of ICT systems, including hardware, software, and network devices
• Knowledge of industry best practices in ICT management, security, and compliance
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills, including experience managing remote teams
• Project management experience, including experience with ERP development and implementation
• Ability to work independently and as part of a team

Working Conditions

• Full-time position, typically Monday to Friday with occasional after-hours work required
• Work will be primarily in an office environment, but may also require some travel to other locations
• May be required to lift or move equipment weighing up to 50 pounds.

JOB SCOPE:

1. Market, coordinate and manage marine and offshore energy (M&OE) industry skills and testing certification programmes. This includes courses aligned with the M&OE Industry Transformation Plan on marine decarbonisation and digitalisation, and offshore wind.

2. Market, coordinate and manage M&OE industry Workplace Safety and Health (WSH) training needs at worker / supervisor levels aligned with the national WSH Council vision

DUTIES:

1. Market, coordinate and manage M&OE industry skills and testing certification programmes. This includes:

- Courses pertaining to decarbonisation, digitalisation and offshore wind, at both foundation and masterclass levels

- Administering testing programmes

- Identifying and developing new skills testing standards and competencies as needed

2. Market, coordinate and manage M&OE industry WSH training needs at worker / supervisor levels aligned with the national WSH Council vision. This includes:

- Organising and coordinating WSH related training courses

- Organising and managing the annual ASMI WSH Innovations Convention, which promotes innovation and productivity in WSH at the workplace

- Managing the ASMI WSH Committee

3. Others

- Provide secretariat support to ASMI Council Meeting

- Support ASMI events and activities as needed

- Undertake special projects and ad-hoc assignments as required by the Executive Director

REQUIREMENTS:

- Minimum diploma qualification in any discipline

- 2 years working experience preferred; fresh graduates with internship experience in the M&OE sector may also apply

- Meticulous, organised and able to work to set timelines

- Able to engage all stakeholders (internal and external)

- Technologically savvy in Microsoft’s suite of services (Word, Excel, Powerpoint etc), online meeting platforms and other communication software or applications

- Able to operate independently, and with different organisational teams

Working Location: Novena / Little India

Full Time / Part Time available

Job Summary:

To be responsible for the overall patient meal service and maintain good relationship with the patient

Key Responsibilities:

· To be responsible for the meal service for the patients including meal order taking, meal service and tray clearance

· To liaise with various departments such as dietetics and kitchen to ensure accurate patient meal service

· To follow the procedures related to control room pertaining to meal service

· To provide excellent customer service to the patients in the wards.

· To ensure a good relation with the patients and make sure their concerns are taken care of.

· To attend to all patients complaints and feedbacks within a short period of time.

· To carry out all other administrative and operational related duties assignment assigned by superior and the Management

Key Requirements:

• At least 1 year of relevant working experience preferably in customer service/service industry.
• Able to work independently and enjoy working closely with all levels of staff to achieve positive outcomes.
• Service oriented and customer focused.
• Sharp, analytical and self-motivated.
• Good communication and interpersonal skills.
• Able to work independently as well as in a team with minimal supervision.

ROLES & RESPONSIBILITIES:-

* Service existing and develop potential ecommerce platforms

* Plan and execute ecommerce dept. SOPs

* Develop and execute the ecommerce business strategy and roadmap for the company

* Summarize and analysis online platform data and market trend

* Ensure that the monthly sales target is achieved

* Assist in the administration of the company and brand website

REQUIREMENTS:-

- Possess a Diploma in Sales and Marketing/Business Dev.

or min 2-3 years of working experience in retail/wholesale trade

- Competent computer skills

- Keen interest in working within a fast-paced environment

- Self driven with good time management skills and a sense of responsibility and initiative

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

A Restaurant Manager leads all aspects of our business. You will deliver a high-quality menu and motivate our staff to provide excellent customer service. Restaurant manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations.

· Deliver superior service and maximize customer satisfaction.

· Respond efficiently and accurately to customer complaints.

· Regularly review product quality and research new vendors.

· Organize and supervise shifts.

· Appraise staff performance and provide feedback to improve productivity.

· Estimate future needs for goods, kitchen utensils and cleaning products.

· Ensure compliance with sanitation and safety regulations.

· Manage restaurant’s good image and suggest ways to improve it.

· Control operational costs and identify measures to cut waste.

· Create detailed reports on weekly, monthly and annual revenues and expenses.

· Promote the brand in the local community through word-of-mouth and restaurant events.

· Recommend ways to reach a broader audience (e.g. discounts and social media ads).

· Train new and current employees on proper customer service practices.

· Implement policies and protocols that will maintain future restaurant operations

Minimum Qualifications

· Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role.

· Proven customer service experience as a manager.

· Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.

· Strong leadership, motivational and people skills.

· Acute financial management skills.