Total 4,533 customer service manager job vacancies in F&B / Tourism / Hospitality category in Singapore

Job Title: Tour Product Manager / Tour Content Creator

Job Scope:

1. Tour Development and Planning:Research and develop unique, high-quality tour packages that cater to various customer segments, including leisure, corporate, and luxury travelers.
   Collaborate with local attractions, accommodations, and service providers to curate exclusive experiences for clients.
   Ensure that all tours comply with local regulations and offer safe, engaging experiences.
   
2. Content Creation and Website Management:Design and create compelling content for the company's website, focusing on promoting new and existing tours.
   Work closely with the web development team to update tour packages, pricing, itineraries, and images.
   Maintain accuracy of tour descriptions, availability, and promotional materials on the website.
   
3. Customer Research and Market Trends:Stay updated on industry trends and competitor offerings to ensure the company remains competitive.
   Conduct market research and customer feedback analysis to identify demand for new tours or improvements to existing packages.
   
4. Partnership and Vendor Management:Build and maintain relationships with local vendors, tour guides, and transportation companies to ensure quality service delivery.
   Negotiate pricing and availability with service providers to offer competitive and profitable tour packages.
   
5. Marketing and Sales Support:Collaborate with the marketing team to create promotional campaigns for new tours and special offers.
   Provide training and support to the sales team on the details of new tour packages to boost conversions.
   
6. Administrative and Operational Oversight:Manage tour schedules, ensuring coordination between guides, transportation, and accommodation services.
   Oversee tour pricing structures to ensure profitability while maintaining competitive offerings.
   

Qualifications:

• Bachelor's degree in Tourism, Hospitality, Business, or related fields.
• Proven experience in tour planning, product management, or content creation in the travel industry.
• Strong understanding of market trends and customer preferences.
• Excellent communication, negotiation, and organizational skills.
• Ability to manage multiple projects and meet deadlines.

please sent in your resume and expected salary to [email protected]

Our client is a market leader in the Property & Facilities industry. They are looking for a Senior Fire Safety Manager to assist their Facilities team for the next phrase of their business. They are located across Singapore– easily accessible. The Senior Fire Safety Manager is responsible for:

Duties

• Prepare and submit incident reports for fire incidents or emergencies, and provide reports to the Authority when requested.
• Monitor and implement measures to reduce false fire alarms on the premises.
• Endorse the annual Fire Certificate renewal with Professional Engineer (PE) endorsement.
• Ensure seamless service continuity, including any changes to the appointed FSM/SFSM.
• Respond on-site to any fire-related incidents or emergencies at any time.
• Comply with and adapt to any changes in requirements by SCDF/Authorities related to Fire Acts Regulation, including any other assignments directed by the supervisor.

Requirements

• At least 3 years’ experience as an appointed FSM
• Certified with Senior Fire Safety Manager certification

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Responsiblility:

• Responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience
• Prepare tables for meals, including set-up of items such as linen, silverware and glassware.
• Take orders and serve food and beverages to guests at tables in dining establishment.
• Serve alcoholic/non-alcoholic beverage; adhering to licensing/liquor regulations.
• Ensure workstation is stocked with appropriate condiments at all time.
• Ensure adherence to the safety, sanitation and hygiene policies.
• Able to work on weekend and public holiday
• Able to work shifts

Responsiblility:

• Responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience
• Prepare tables for meals, including set-up of items such as linen, silverware and glassware.
• Take orders and serve food and beverages to guests at tables in dining establishment.
• Serve alcoholic/non-alcoholic beverage; adhering to licensing/liquor regulations.
• Ensure workstation is stocked with appropriate condiments at all time.
• Ensure adherence to the safety, sanitation and hygiene policies.
• Able to work on weekend and public holiday
• Able to work shifts

Responsiblility:

• Responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience
• Prepare tables for meals, including set-up of items such as linen, silverware and glassware.
• Take orders and serve food and beverages to guests at tables in dining establishment.
• Serve alcoholic/non-alcoholic beverage; adhering to licensing/liquor regulations.
• Ensure workstation is stocked with appropriate condiments at all time.
• Ensure adherence to the safety, sanitation and hygiene policies.
• Able to work on weekend and public holiday
• Able to work shifts

Job Descriptions

• Weekly inventory management
• Prepare simple food & drink menu items
• Process customer orders via cashier POS
• Able to recommend drinks/food to customers
• Table duties including service and clearing
• Able to assist in daily operations job, keeping outlet clean and tidy
• Ad hoc duties when needed

Job Requirements

• Prior experience in F&B industry preferred
• Excellent customer service
• Proactive attitude and responsible

Benefits

• Overtime Pay will be provided if work overtime

Working hours

• Mon-Fri: 8am-6pm
• Sat-Sun: 9:30am-7:30pm
• 6 day work week, 1 day off

Location: Central and East

Work Schedule:

• 5 days per week
• 14 days of annual leave

Responsibilities:

• Warm Welcome: Greet every guest with a genuine smile, setting the tone for a memorable dining experience.
• Order Processing: Use the Point of Sale (POS) system to handle orders efficiently and accurately, ensuring quick service.
• Customer Support: Address customer inquiries with promptness and courtesy, offering valuable information and assistance.
• Hygiene Standards: Uphold top-notch cleanliness and hygiene standards throughout the restaurant, creating a comfortable environment for both guests and staff.

Benefits:

• Monthly Performance Incentive: $80 (Terms and conditions apply)
• Profit Sharing Incentive
• Variable Performance Bonus
• Daily Staff Meals: Two meals provided each day

We value our team and offer a dynamic work environment with excellent growth opportunities. Join us and be part of a team committed to delivering exceptional service and maintaining high standards!

EA License 22C1383

EA Personnel R22110043

Description:

Supporting the Food Atrium Division’s F&B Team in implementing business plans for our beverage sector, an Area Manager is responsible for all the staff in the stalls that he/she is taking charge (up to 10 staff per stall). He/she is in-charge of the KPIs of all the stalls under his/her charge. In addition to taking care of store-level support functions such as customer service, scheduling, daily operations, cashiering, loss prevention, maintenance and back-office support, the Area Manager also recruits, trains and motivates staff.

Job Responsibilities:

• Oversee the daily operations to ensure efficiency, quality, service standards and cost-effective management of resources
• To create, update and audit the stalls SOP and ensure that the SOP is observed consistently by the team
• Provide necessary guidance & consultation on preparation and conduct regular audits to ensure the consistency of all products
• To work one full day in each stall per week and discuss observations and to cover shifts as and when short of manpower.
• Manage, groom and motivate the team to foster continuous improvement
• To assist in staff recruitment selection, on job training, performance management & disciplinary/dismissal issues as required.
• Ensure food hygiene and safety standards are always observed with regular audits
• Oversee the planning of duty rosters and ensure prudence
• Ensure strict adherence to local regulations and labour laws
• Conduct frequent staff performance appraisal exercise when necessary
• Assist in new stall set ups, including planning of the new stall layout and equipment purchase
• Analyse and propose sales & promotional strategies to achieve higher revenue
• Assist to plan, formulate and/or review new products and/or menu selling price from time to time
• Conduct timely reviews on beverage and operating costs to ensure that they are in line with the budget
• Any other duties as assigned

Job Requirements:

• At least 3 years of proven track record in managing multiple-outlet format of F&B stores
• Fluent in English and Mandarin (written and spoken) to liaise with English and Chinese speaking business associates

Personal Attributes:

• Self-motivated and able to work in a fast-paced environment
• The ability to work under pressure and handle challenging situations
• Good communication & people skills
• A strong commitment to customer service
• Passionate about F&B industry
• The ability to understand and analyze sales figure and its cost implications
• Planning and organizational skills
• Knowledge of IT preferred
• Willing to travel within Singapore

About the Role

Reporting to the General Manager (Watches & Fine Jewellery), you will drive the development and execution of merchandising plan, in line with the business’s strategic direction, retail priorities and commercial guidelines. You will lead sales forecasting, stock management and supply chain processes of Watches and Fine Jewellery (WFJ) for Singapore & the Export market, working in close collaboration with office, boutiques and Regional WFJ team.

What impact you can create at Chanel

BUSINESS STRATEGY

• Participate in the construction of local market’s strategic plans and action plans to contribute to Regional WFJ ambitions.
• Build mid to long term sales projections and budgets that are in line with local market’s strategic plans
• Drive WFJ operations transformation and manage all related business / supply chain changes in local market. Lead the local implementation of new supply chain models, system, processes, and workflows in accordance with global and regional directions.
• Communicate market’s WFJ vision and plans to regional WFJ Merchandising and High-end teams, ensure local needs and priorities are taken into account.
• Build cross-department synergy—Retail, Marketing, Learning and Visual Merchandising.
• Monitor and analyze product performance and sales trends. Prepare weekly and monthly business review reports.
• Monitor new product launches, and formulate necessary action plans to support the launches, in partnership with other departments.
• Drive Merchandising projects and new initiatives for local market to always seize new business opportunities.
• Participate in global and regional projects, conduct necessary tests and provide local feedback.

FORECASTS, PRODUCT ASSORTMENTS & STOCK MANAGEMENT

• Act as the advisor to local WFJ General Manager on business development opportunities related to stock, assortment and supply chain process enhancements.
• Lead monthly sales forecasts and build model stock that are aligned to regional directions and guidelines.
• Develop forecast simulations with regional WFJ Merchandising team to prepare for sales fluctuations.
• Build product assortment strategy adapted to market needs (WFJ & fashion networks)
• Manage and optimize local stock and inventory level by formulating necessary action plans, work closely with visual merchandising team to ensure the sufficient product visibility in all the networks.
• Develop and monitor Stock KPIs (Forecast accuracy, stock coverage, overstock).
• Build product performance review and stock management tools like tracking files, PowerBI dashboards.
• Ensure Fashion synergy by promoting Fashion’s involvement in forecasts and orders for Fashion network.
• Work closely with sales administration team on managing local operations, placing and tracking orders on products and sales tools e.g. packaging. Ensure timely deliveries to boutiques.

DRIVE HIGH-END BUSINESS

• Work closely with regional high-end team on developing local high-end actions and fulfilling local high jewellery / high watch needs
• Plan and manage high jewellery events and boutique routings—product selection, routing calendar.
• Monitor and analyze high end sales— actual and to be invoiced (TBI) sales. Challenge and keep close tracking on retail’s TBI invoicing schedule, provide timely updates to regional high-end team.
• Provide accurate sales forecasts to global / regional high-end teams.
• Manage daily transfers and operations of high jewellery and high-end watches.
• Drive implementation of global / regional commercial policies and other high-end guidelines.
• Work closely with boutiques on managing customer requests.
• Work closely with after-sales service to drive local quality control processes and handle quality issues.

PARTNERSHIP WITH RETAIL

• Provide strategic advice and develop action plans with retail team and boutiques
• Conduct quantitative analysis on product actions and collect qualitative feedbacks from retail
• Define KPIs and drive retail performance by identifying merchandising gaps
• Propose monthly boutique sales target, with respect to sales forecast, trends and stock availability
• Calculate WFJ monthly commissions and incentives in accordance with the commission scheme

PARTNERSHIP WITH FINANCE

• Formulate annual and quarter budgets. Align with Finance on sales projections during each budget cycle and monthly re-forecast.
• Work closely with Finance on any actions impacting Losses & Obsolescence (L&O), including Months of Coverage (MOC), staff sales planning, Merchandise on Loan (MOL)
• Conduct annual high end consignment stock take in boutiques with Accounting in accordance with legal requirements
• Review and develop business reporting and finance monitoring tools

PARTNERSHIP WITH IT

• Conduct constant review of local processes and systems, propose needed improvements
• Coordinate with IT on system development and enhancement projects, and manage projects roll out

SUPPORT TO INDONESIA

• Work with the local merchandising team on action plans to build a healthy stock assortment, including review of stock coverage and model stock
• Onboard the team on the Division/Regional guidelines/strategies on WFJ business, supporting on their local adaptation of this
• Act as the advisor to the merchandising team in each forecast cycle and novelties planning
• Share advise and best practice to the team that can improve efficiencies and processes

You are energised by

• Leading and collaborating with diverse teams at all levels of organization.
• Being agile, flexible and able to deal with ambiguity.
• Leading courageously and able to challenge the status quo.
• Influencing critical topics and facilitating meaningful conversations in a non-hierarchal way.
• Building and leading teams aligned by a shared vision.
• Working in a highly collaborative and matrixed environment.
• Thriving to deliver in a fast-paced environment

What you will bring

• Minimum 8 years’ experience in Merchandising, preferably from a luxury Watch and Jewelry Brand.
• Client-Centric mindset and capabilities to connect with high-net-worth clients
• Passion and charisma
• Commercial and business driven mindset and capabilities
• Excellent business acumen and retail sensitivity
• Strong entrepreneurial spirit
• Strong analytic skills with strategic vision
• Exceptional strategic thinking and planning, with passion for luxury retail and WFJ
• Multi-cultural sensitivity
• Transformative leadership and performance-mindedness

What Chanel can offer you

• Brand Legacy: In-depth exposure into the brand and cultural evolution of the House of Chanel.
• Leadership: Collaborate closely with Regional leadership to support strategy building
• Talent Development: Chanel is committed to developing and empowering our people.
• Collaborative Culture: Be part of a collaborative and inclusive culture, where diverse perspectives are valued, and partnerships are fostered across functions and regions.
• Support and Resources: You will have access to the resources, support and infrastructure needed to continue to grow successfully.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

• Manage the intake and processing of new membership applications, including eligibility and take responsibility for the entire process.
• Manage member relations as the primary point of contact for individuals and organisations.
• Coordinate membership renewal processes and reminders.
• Manage the membership database, ensuring accuracy and timely updates.
• Promote certifications to members and assist in the application process.
• Promote corporate membership to new and existing organisations.
• Assist in the development of new products/services to drive the membership department.
• Coordinate logistics, invitations, and communications for events related to membership and partnerships.
• Work closely with the marketing team to create promotional materials targeting both existing and prospective members.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Our client is a market leader in the Property & Facilities industry. They are looking for a Senior Fire Safety Manager to assist their Facilities team for the next phrase of their business. They are located across Singapore– easily accessible. The Senior Fire Safety Manager is responsible for:

Duties

• Prepare and submit incident reports for fire incidents or emergencies, and provide reports to the Authority when requested.
• Monitor and implement measures to reduce false fire alarms on the premises.
• Endorse the annual Fire Certificate renewal with Professional Engineer (PE) endorsement.
• Ensure seamless service continuity, including any changes to the appointed FSM/SFSM.
• Respond on-site to any fire-related incidents or emergencies at any time.
• Comply with and adapt to any changes in requirements by SCDF/Authorities related to Fire Acts Regulation, including any other assignments directed by the supervisor.

Requirements

• At least 3 years’ experience as an appointed FSM
• Certified with Senior Fire Safety Manager certification

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

**Job Opening: Service Crew for Italian Restaurant**

**Position:** Service Crew
**Location:** Positano Risto
**Working Hours:** 48 working hours per week
**Work Days:** 5-day work week

**About Us:**
Join our Italian restaurant and be part of a team that delivers exceptional dining experiences! We are looking for enthusiastic and dedicated Service Crew members who are passionate about customer service and Italian cuisine.

**Key Responsibilities:**

- Greet and seat guests with a warm and friendly attitude.
- Take accurate food and beverage orders and ensure timely service.
- Serve food and beverages to guests while maintaining high service standards.
- Assist in setting up and clearing tables efficiently.
- Handle guest inquiries and provide menu recommendations.
- Ensure the cleanliness and organization of the dining area.
- Work closely with the kitchen team to ensure smooth service flow.
- Process payments and manage billing accurately.
- Follow all health and safety regulations.

**Requirements:**

- Prior experience in a similar role is an advantage, but not mandatory.
- Positive attitude and a strong commitment to customer service.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Team player with good communication skills.
- Flexibility to work various shifts, including weekends and public holidays.
- Basic understanding of Italian cuisine is a plus.

**What We Offer:**

- Competitive salary and benefits.
- Opportunities for training and career development.
- A friendly and supportive working environment.

If you are passionate about hospitality and enjoy working in a dynamic setting, we would love to meet you!

**How to Apply:**

Please send your resume via Whatsapp to Positano compnay HP 97115833.

We look forward to having you on our team!

Responsibilities

• Greeting customers and serving customers
• Maintain cleanliness and housekeeping of work areas
• Taking orders and serving food and beverages
• Other ad-hoc duties requested from managers

Requirements

• Willing to learn and positive attitude
• Able to start work immediately
• No prior experience is required
• Candidates with Food Hygiene Certification are preferred
• Able to work shifts, weekends, and public holidays

Benefits!!

• Medical benefits
• Health insurance
• Birthday benefits
• Uniforms provided
• Staff meals
• Special Allowance

Interested candidates may apply through the website or WS 98865759 for more information

Nehemiah Tan

Registration No.: R24122994.

EA Licence No.: 24C2213

Role Overview: Lead our dynamic Sales & Marketing team to align with our company’s vision and growth objectives. You will drive market strategies, enhance revenue opportunities, and oversee a high-performing team to achieve ambitious targets.

Key Responsibilities:

• Guide the Sales & Marketing division in accordance with the company’s strategic goals and vision.
• Conduct in-depth market analysis to formulate strategies that boost sales, including establishing negotiation frameworks and boundaries.
• Assess product performance, competitive landscape, and market conditions to develop actionable plans, identify trends, and offer strategic recommendations.
• Set, track, and achieve key performance indicators (KPIs) and sales objectives.
• spearhead new business initiatives and manage their successful implementation.
• Provide updates and insights to senior management and executives, actively participating in high-level strategic meetings and sales discussions.
• Manage team performance through engagement, coaching, workforce planning, and performance assessment.

Requirements:

• Degree or Diploma in Electronics, Engineering, Marketing, Communications, or Business Administration with relevant experience.
• At least 5 years in a sales leadership role, particularly within the Semiconductor, Packaging, or Passive Components industries.
• Deep understanding of base material, processes, and the sales and marketing dynamics in Semiconductor or Packaging industries.
• Demonstrated ability to develop and execute long-term sales strategies that align with overall business objectives and adapt to changing market conditions.
• Proven experience in building and maintaining strong relationships with key stakeholders, including clients, suppliers, and internal teams, to foster collaboration and drive business growth.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now".

We regret to inform that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd

EA License No : 01C4394 | Goh JunHong | Reg No: R1872577

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

ESR is looking to fill a Manager, Transactions & Partnerships role within the Data Centre business (“the Business”). Reporting to the Senior Director Investments, Data Centres and working closely with other senior members of the Business, the successful candidate will work with internal and external stakeholders to ensure the successful close of new site acquisitions and master lease / joint venture transactions in accordance with business objectives.

ESR is APAC’s largest real asset manager powered by the New Economy and the third largest listed real estate investment manager globally. With >US$150 billion in gross assets under management (AUM), our fully integrated development and investment management platform extends across key APAC markets, including China, Japan, South Korea, Australia, Singapore, India, New Zealand and Southeast Asia, representing over 95% of GDP in APAC, and also includes an expanding presence in Europe and the U.S. ESR has been listed on the Main Board of The Stock Exchange of Hong Kong Limited since 1 November 2019.

KEY RESPONSIBILITIES:

Under the direction and guidance of the Senior Director Investments - Data Centres, take ownership and responsibility to:

· Execute transaction and partnership strategies for assigned regions and markets

· Project manage the transaction process, coordinating between stakeholders to meet transaction timelines

· Play a key role in site selection, partnering closely with development and acquisition teams for initial site assessment

· Coordinate the due diligence process, including technical, legal, tax and financial aspects, working with internal functional teams and external advisors as required

· Drive and provide comprehensive support for lease activities including data analysis, budget approval process, contract negotiation, and documentation from deal inception to deal closure

· Manage stakeholder communications and provide status updates on contract execution

· Represent team in contract negotiations, project meetings etc and work cross-functionally to address project issues

· Closely collaborate with senior management, acquisitions, portfolio, legal, finance, treasury, tax, design engineering, development, EHS, ESG and Group Risk to help close deals and deliver highly successful projects

· Lead technical business development efforts, including customer interaction and compilation of pipeline reports, RFP and RFI responses

· Contribute towards development of data centre investment strategies considering market trends, supply & demand dynamics, competitive landscape, technology developments, risk profile and profitability

· Develop and oversee the implementation of continual process improvement initiatives related to operational efficiency, team effectiveness and value-added activities

QUALIFICATIONS:

§ Bachelor’s Degree in civil engineering or land surveying

§ Minimum 6 years experience work experience, with minimum 3 years working for data centre developers / operators with a pan-Asia footprint

§ Experienced in the sourcing, diligence, negotiation and acquisition of large / complex sites, including data centres, industrial properties, and land opportunities (both brownfield and greenfield)

§ Experienced in the planning and approvals process, including authority applications and community consultation

§ Self-motivated and proactive; ability to work both independently and within a team environment.

§ Excellent interpersonal, negotiation and communication skills.

§ Able to work independently, resourceful, meticulous, and possess sound commercial sense with strong analytical aptitude.

§ Good working knowledge of Excel, Word, and PowerPoint.

§ Fluency in English. Working knowledge of other Asian languages an added advantage but not a prerequisite.

• Ensure that all Hospitality policies are implemented
• Build meaningful and professional relationships with residents and family members
• Ensure that all Household are equipped with clean linens
• Ensure that all Household are equipped with kitchen items
• Ensure that family members are updated on the residents well- being in terms of activities, outdoors events etc.
• Support the operation team in maintaining key relationships, by promoting relevant services to new/ existing residents
• Handle complaints when necessary
• Conduct essential hospitality training for Care Staffs
• Supervise and evaluate Care Staff service delivery
• Ensure all records are kept properly and consistently
• Prepare reports for Head, Hospitality review

Requirements:

• Min Bachelor Degree in any discipline
• Prior working experience in the Hospitality Industry will be advantageous
• Good Interpersonal and communication skills

For interested candidates, please send your most recent and updated resume to [email protected]

Subject heading: Assistant Manager

Andrea Eunice Tan Min Er
(R23112594)
Recruit Express Pte Ltd
EA License No. 99C4599

About Us: Travis Masiero Restaurant Group is a dynamic culinary force with four vibrant concepts spanning six restaurants across Singapore and Japan. Our commitment to excellence and passion for creating exceptional dining experiences make us a sought-after destination in the heart of the Central Business District.

Our restaurants Luke's Oyster Bar and Chop House, Blue Label Pizza and Wine, Nixta Mexican Grill & Bar, and The Clubroom are led by some of the finest cooks, servers, sommeliers, and managers in Singapore.

The difference between them and others is the dedication to the purpose of their profession. We are currently looking for individuals who want to grow their careers in an environment that is fun, busy, and professional.

Job Responsibilities: As a Restaurant Service Supervisor, you will play a pivotal role in ensuring the seamless operation of our establishments. Your responsibilities will include:

• Overseeing day-to-day restaurant service operations.
• Supervising and motivating service staff to deliver exceptional customer experiences.
• Collaborating with the management team to maintain high service standards.
• Handling guest inquiries, feedback, and ensuring customer satisfaction.
• Managing and optimizing table turnover and reservation systems.
• Monitoring inventory and coordinating with the kitchen for timely food service.
• Training and developing service staff to enhance their skills and performance.

Qualifications and Skills: To succeed in this role, you should have:

• Minimum of 1 year of experience in the service industry.
• A team player with a positive attitude.
• Warm and hospitable personality with excellent interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment.
• Strong communication and leadership skills.

Work Schedule:

• 5-day work week.
• 44 hours per week.

Benefits and Perks:

• Staff tips.
• Spa visits.
• Uniform allowance.
• Staff dining discount.

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering and duty rostering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Responsibilities:

• Manage and oversee daily operations of Margaret Drive Outlet.

• Ensure sufficient stocks for daily operations both service & kitchen.

• Maintain update records of daily, weekly and monthly revenues and expenses

• Develop optimum operational plans for outlet.

• Utilizes and plan labour effectively to meet budgets while ensuring high quality of service.

• Ensure that all staff provide and delivery service with standard. Handle any dispute with any customer or staff issues which arise during operation hours.

• Create and maintain Standard Operations and Procedures (SOP) for the F&B business, including F&B administration and food safety and hygiene practices.

• Handle and oversee staff record, monthly sales submit reports, handling all supplies invoices & Tally staffs over time and payroll.

This is 1 small outlet,

- Manages and oversee daily operation of 1 outlet

- Small team of staffing

Additional information:
- Fixed salary / commission

Requirements:

• Minimum 3 years of business similar managerial experience, ideally in Café, Bar, Bistro casual environment

• Experience of managing department budgets, stocks and cost control

• Computer literate and with decision making skills

• Leadership quality to motivating staff relations and good customer service skill.

•Able to facilitate and orchestrate resources cross functionally to support business development activities

• Able to work under pressure and with tight deadlines

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin

Roles & Responsibilities

Duties

Resolving customer issues

Ensure and upkeep highest level of customer service

Work Closely with marketing department to disseminate information to staff

Gather feedback from customers and report to higher management

Work with kitchen crew to ensure food quality

Handle other administrative duties such as ordering stock, cashiering

Housekeeping

Daily washing up of restaurant area to maintain highest level of cleanliness & hygiene

Maintenance of equipment for long term use

Requirements

Qualifications

Diploma/Degree in any field

Experience

3 Years experience as supervsior and above in hotel/restaurant

Language

Spoken/Written English

Preferably Spoken Mandarin