Total 30 sales support specialist job vacancies in Information Technology category in D03 Queenstown, Tiong Bahru

Key Responsibilities:

1. Application Support:

o Provide second and third-level support for Java-based applications.

o Diagnose and resolve technical issues in a timely and efficient manner.

o Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.

2. Troubleshooting:

o Analyze, identify, and resolve complex software issues.

o Debug and troubleshoot Java code to fix defects and performance issues.

o Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.

3. Collaboration:

o Work closely with development teams to understand application functionalities and dependencies.

o Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.

o Communicate effectively with customers and stakeholders to provide updates and resolutions.

4. Development and Maintenance:

o Participate in the development and deployment of application updates and enhancements.

o Write and maintain documentation for application support processes and procedures.

o Contribute to continuous improvement initiatives to enhance application support and performance.

5. Incident and Problem Management:

o Manage and prioritize incident tickets and service requests.

o Escalate critical issues to appropriate teams and ensure timely resolution.

o Conduct root cause analysis and provide recommendations for preventing future incidents.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.

• Experience: Minimum of 5 years of experience in Java development and application support.

• Technical Skills:

o Proficiency in Java and Java EE technologies.

o Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).

o Experience with databases (SQL, Oracle, MySQL) and writing complex queries.

o Familiarity with version control systems (Git, SVN).

o Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.

o Experience with monitoring tools and logging frameworks.

Role Overview:

Our client is looking for a Technical Support Specialist to join our team in Singapore. In this role, you will be at the forefront of our Electronic Shipping Solutions (ESS), helping customers integrate and maximize the benefits of our solutions. You will be responsible for delivering technical support, managing deployment projects, and driving continuous improvements in the adoption and success of our client's ESS.

Key Responsibilities:

Customer Engagement:

• Deliver engaging presentations to customers, showcasing the benefits of Electronic Shipping Solutions (ESS).
• Assist customers with onboarding and guide them through the implementation of ESS.
• Provide on-site and remote technical support to resolve issues and queries related to ESS.

Technical Support & Escalation:

• Act as a technical escalation point, resolving complex issues related to ESS.
• Ensure all solutions are configured and maintained according to IT policies, including version control and label format management.

Project Deployment:

• Proactively plan and manage the deployment of ESS, ensuring timelines and targets are met.
• Collaborate with the commercial and project teams to ensure successful ESS implementations.

Continuous Improvement & Innovation:

• Contribute to the continuous improvement of our solutions and processes, driving efficiency and customer satisfaction.
• Collaborate on various initiatives aimed at improving ESS services.

Customer Facing IT Helpdesk Support (Backup Role):

• Provide backup support for the Customer Facing IT Helpdesk, assisting with ESS-related queries and problems.

Key Performance Indicators (KPIs):

• Achievement of customer-facing IT objectives and deployment timelines for eCommerce tools.
• Meeting country and regional targets for ESS implementations.
• Timely and accurate reporting on project progress and performance.

Qualifications & Requirements:

Educational Requirements:

• Degree in Information Services or equivalent.

Experience:

• Minimum 2 years of experience in IT customer support, with a preference for candidates with experience in the eCommerce industry.
• Senior-level candidates should have 4-5 years of experience in a similar IT support role.
• Fresh Graduates are also welcome to apply

Technical Skills:

• Excellent IT skills with a strong understanding of eCommerce technology.
• Proficient in software tools (Word, Excel, PowerPoint)
• Strong analytical, organizational, and technical troubleshooting skills.
• Basic coding skills

Soft Skills:

• Strong presentation, communication (both spoken and written), and negotiation skills.
• Proven ability to influence decisions and work collaboratively across teams.
• Ability to manage multiple priorities and work effectively under pressure.

Competencies & Leadership Traits:

• Results Orientation: Demonstrates focus on achieving goals, overcoming obstacles, and delivering measurable results.
• Teamwork: Collaborates effectively with others to achieve shared goals and objectives.
• Adaptability: Remains optimistic and resilient in the face of challenges, managing uncertainty and change positively.
• Communication: Provides clear, concise, and timely information to internal and external stakeholders.
• Accountability: Acts with integrity, taking responsibility for actions and commitments.

Career Development:

• Next Steps: Possible career growth opportunities include roles such as Program Manager, Integration & Solutions or Project Manager.
• Feeder Roles: Candidates with technical support experience or a background in eCommerce-related IT services will be ideal for this position.

For quick response, applicants who express interest in this job advertisement, kindly contact 84945469.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

We wish you all the best in your career search.

EA Personnel Name: Jess Clarke
EA Personnel No: R24123918
EA License No: 03C5577

Location: Pasir Panjang

Direct contract

Application Monitoring Responsibilities:

• Collaborate with the build team to define and implement application monitoring.
• Oversee daily and monthly monitoring, addressing user requests by working with project, infrastructure, and production teams.
• Provide support for overnight batches (Singapore morning/ afternoon) to quickly analyze and resolve issues, minimizing downtime.
• Generate daily, weekly, and monthly reports on data quality for risk chains, with increased focus during the monthly run.

Incident and Request Management (Business Users & IT Teams):

• Provide Level 1 and Level 2 support to business users (e.g., traders, risk managers, market operators, back-office/middle-office analysts, market data admins).
• Analyze and manage incidents, problems, and requests.

Problem Management & Continuous Improvement:

• Maintain a knowledge base for each application, in coordination with the build and ops teams.
• Work with the build team to assess problem priorities, follow up on resolutions, and contribute to long-term solutions.
• Provide non-functional requirements to the build team for implementing monitoring as code where possible.

Requirements

• Strong understanding of the Capital Markets domain and market activities.
• Experience with Asset Control software.
• Experience working with external data sources like Bloomberg and Reuters.
• Proven technical proficiency with strong SQL skills.
• High-level proficiency in Unix/Linux scripting.
• Experience in SLA & KPI management, client communication, and interaction.
• Predictive analysis, consulting, and escalation management.
  Risk analysis and project execution.
  

Shift Timings

• Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT
• Rotational Week-end support.

Annabelle Quek, ITT Team

Reg No: R21102691 EA: 05C3053

BGC Group Pte Ltd

Typical Duties:

1. Assist in configuring, installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to regional business partners, where necessary.
9. Required availability 24/7 for specific topics or urgencies on rotational basis.
10. Some travel to Asia Pacific region may be required.

Skill Requirements:

1. Adept with Windows 2016 Operating System, Windows 10 and Microsoft SQL Server is highly regarded
2. Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an attention to details.
6. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
7. Language Requirements:

• English (Written and Spoken)
• Asian Languages (Business Proficiency)

1. Minimum Diploma in Information Technology or related disciplines.
2. Personnel with no relevant experience are welcome to apply.

Typical Duties:

1. Assist in configuring and installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure that the contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Ensure familiarity with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to local and regional partners, where necessary.
9. Required availability 24/7 for specific topic or urgencies on rotational basis.
10. Opportunities to travel.

Skill Requirements:

1. Fresh graduates are welcome to apply.
2. Must have customer service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an excellent attention to detail.
6. Familiarity with Windows Server 2016 and above, Microsoft SQL Server is highly regarded.
7. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
8. Excellent written and spoken English and other Asian languages are highly regarded.
9. Minimum Diploma in Information Technology or related disciplines.

Key Highlights

• Great exposure to the government sector
• Nearest MRT: Outram Park
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3,100 per month
• Contract Duration: 6 months
• Hybrid working arrangement available

Key Responsibilities

Customer Care Ops:

• Manage case escalations, update SOPs, and train organization's centers.
• Monitor customer satisfaction, coordinate with stakeholders, and improve processes.

Program & Logistics Support:

• Track inventory and reconcile stock at organization's centers.
• Support documentation, post-app issues, and logistics.

Other Duties:

• Perform ad-hoc tasks as needed.

Key Requirements:

• Degree in any related field.
• Proficiency in speaking mandarin language to liaise with China stakeholders.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Direct Contract (12 months)

Location: Pasir Panjang

Job Title: Application Support Analyst

Job Description

We are seeking a skilled Application Support Analyst, providing essential support for a variety of banking applications while collaborating with cross-functional teams.

Key Responsibilities

• Manage and resolve user requests and incidents in a timely manner, prioritizing based on urgency and impact.
• Conduct thorough investigations of incidents and collaborate with third-party vendors as needed.
• Communicate effectively with users, senior management, and IT stakeholders during the incident management process.
• Perform routine system checks and maintenance tasks to ensure optimal application performance.
• Contribute to change requests and updates to support documentation.
• Identify root causes of recurring issues and propose effective solutions.

Required Skills

• Proficiency in SQL and Unix, with a basic understanding of Microservices and CI/CD tools.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues.
• Excellent communication skills, capable of translating technical concepts into understandable terms for non-technical users.
• Familiarity with monitoring tools and automation practices is a plus.
• Solution-oriented mindset focused on continuous improvement of application performance and user experience.

Experience

• 4 years of experience in application support, preferably within the banking or financial services industry.

Annabelle Quek, ITT Team

Reg No: R21102691 EA: 05C3053

BGC Group Pte Ltd

This role provides extensive pre and post sales support for medical and hospital Point-of-Care Testing (POCT) Solutions/ Products to ITS Science & Medical Pte Ltd's customers.

RESPONSIBILITIES:

• Provide on-site user application support to customers on-site or virtually by visits, phone calls, email communications;
• Assist the sales team in tender presentation and product demonstrations;
• Assist Product Manager and/or Service Unit in setting up the system parameters, running evaluation, correlation, and validation based on hospital protocol, and work with service engineers as required during installation;
• Assist in systems result troubleshooting;
• Conduct user training and operator certification, including Safety reporting and escalation;
• Manage workflow in single or multi-site settings, and enhance efficiency across all laboratory disciplines with Laboratory Information System (LIS) solutions.
• Provide LIS support for the laboratory and Hospital Information System (HIS) support including operation, maintenance, and troubleshooting of the Point-of-care instrumentation system;
• Accurately document and track changes made to the Point-of-care instrumentation system.

REQUIREMENTS:

• Candidate must possess at least a Diploma or equivalent, with a background preferably in any point-of-care (POCT) instrumentation system and Health Information and Technology;
• Prior work experience from point-of-care instrumentation systems in local government or private institutions would be an added advantage;
• Familiar with HIS or LIS systems support;
• Good communication & presentation skills (well-versed in both spoken and written English);
• Good computer skills, especially in MS Office (Word / Excel / PowerPoint);
• Well disciplined, self-motivated, and able to work independently;
• Meticulous and organized personality;
• Positive attitude and willingness to learn and adapt

We are a dynamic group of companies headquartered in Singapore with diversified business activities spanning across the Asia Pacific region. Our businesses are grouped into 3 business divisions and we have gained a reputation in the industries of polyurethane metering machines & equipment, industrial automation products and solutions, safety footwear and chemical transfer pumps.

Rim Polymers Industries Pte Ltd has more than 30 years’ experience in the polyurethane Industry is renowned for supplying high quality smart Industry 4.0 able PU machines, plants and reliable services. Our network in the Asia-Pacific region has positioned Rim Polymers as one of the leading manufacturers of Polyurethane machines and plants for automotive, refrigerator & freezer, solar water heaters, wind energy, marine flotation, insulation for LNG tank, panel, pipe insulation and other applications. We are rapidly transforming our machines to be Industrial 4.0 enabled for greater operational efficiency.

Reporting to the General Manager, the incumbent will execute sales & marketing activities according to sales plan in the designated markets for the company’s range of polyurethane (PU) metering machines and equipment with focus on IIoT smart manufacturing solutions. He will also provide pre and after-sales technical support to customers.

The Roles

• Develop new customers in the designated markets for targeted industries.
• Handle pre and post sales account management & technical support, attending to sales enquiries, generate and present quotations.
• Develop and executing sales strategies / product penetration plans to meet sales / business objectives in terms of revenue, margin and market share.
• Provide excellent customer service and ensure customer satisfaction for developing long term relationships with key customers & decision makers.
• To be always ready to attend to technical matters raised by our clients and to proactively provide assistance and practical solutions.
• Work closely with GM & technical team to identify the emerging trends and the relevant technologies to meet the requirements of these trends.

Are you a seasoned sales leader with a passion for the hotel industry? Do you thrive in a fast-paced environment where your strategic thinking and exceptional interpersonal skills can make a significant impact? We're seeking a highly motivated Director of Sales to join our team and lead our sales efforts to new heights.

Key Responsibilities:

• Revenue Management: Collaborate closely with Revenue Managers to develop and execute a comprehensive Annual Sales Plan.
• Team Leadership: Provide mentorship, coaching, and support to a talented sales team, fostering a positive and productive work environment.
• Market Analysis: Conduct in-depth market research to identify emerging trends and opportunities and develop strategies to capitalize on them.
• Business Development: Actively seek out and secure new business from airlines, travel agencies, corporations, and MICE planners through targeted outreach and relationship building.
• Financial Performance: Drive revenue growth and exceed budget targets through effective sales strategies and account management.
• Competitive Intelligence: Stay abreast of industry trends and competitor activities to maintain a competitive edge.
• Reporting and Analysis: Prepare detailed reports on market segments, financial performance, and sales activities to inform decision-making.
• Market Expansion: Identify and develop new markets, both locally and internationally, to expand the hotel's reach and customer base.
• Industry Representation: Participate in industry events, trade fairs, and road shows to enhance the hotel's visibility and network with key stakeholders.
• Yield Management: Implement effective yield management strategies to optimize revenue and maximize profitability.

Qualifications:

• Proven track record in sales leadership within the hotel industry, with a minimum of 5 years of experience.
• Strong understanding of revenue management principles and practices.
• Excellent interpersonal skills and the ability to build and maintain strong relationships with clients and team members.
• Proven ability to develop and execute effective sales strategies.
• Strong analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Bachelor's degree in Business Administration, Hospitality Management, or a related field.

If you are a dynamic and results-oriented sales professional who is passionate about the hotel industry, we encourage you to apply.

Reports To: Senior Business Development Manager

Job Description:

• Sales Targets: Achieve or exceed sales revenue, gross profit margin, and account receivable targets.
• Market Analysis: Evaluate customer research, demand, satisfaction, market conditions, competitor data, and pricing strategies. Implement effective sales and marketing plans.
• Value Proposition: Establish and communicate the unique value proposition of the company’s products and services.
• Relationship Management: Develop and nurture strong relationships and networks with top-tier customers and suppliers.
• Contract Negotiation: Negotiate contracts with customers and suppliers to establish long-term commitments and partnerships.
• Forecasting: Participate in the annual sales budgeting and forecasting process.

Requirements:

• Education: Degree or Diploma in Electrical/Electronic Engineering or a related field.
• Experience: Minimum of 2-3 years of sales experience in Electronic Manufacturing Services (EMS) or a related industry. Candidates with 4-5 years of experience may be considered for a senior position.
• Industry Knowledge: Good knowledge of the EMS electronic market and competitors is advantageous.
• Technical Skills: Understanding of IPC-6012, IPC-600, and IPC-610 standards is a plus.

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Buona Vista

Working hours: 8.30am – 6.00pm (Mon to Thu), 8.30am – 5.30pm (Fri)

Salary: up to $2,300 per month

Contract duration: 6 months

Job Description:

• Manage governance and compliance matters such as finance reports, audits reports, accruals, access to systems and contracts.
• Support programme management matters across different departments such as budget planning, training subsidies, lunches for the classes.
• Supports logistic matters for selected strategic events.

Job Requirements:

• Only Singaporean.
• Minimum Nitec & above in any related discipline.
• Prior experience in managing, analyse data, and liaising to different stakeholders.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Buona Vista

Working hours: 8.30am – 6.00pm (Mon to Thu), 8.30am – 5.30pm (Fri)

Salary: up to $2,300 per month

Contract duration: 6 months

Job Description:

• Manage governance and compliance matters such as finance reports, audits reports, accruals, access to systems and contracts.
• Support programme management matters across different departments such as budget planning, training subsidies, lunches for the classes.
• Supports logistic matters for selected strategic events.

Job Requirements:

• Only Singaporean.
• Minimum Nitec & above in any related discipline.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

JOB SUMMARY:

You will be stationed at NTC Client’s premise and provide support for client’s IT administration and related support for users.

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field, independently performs the full range of responsibilities within the function, possesses broad job knowledge, analyses problems or issues of diverse scope and determines solutions.

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. As a Regional IT to provides Remote, On-Site or Station Technical Support to Operations Staff & Customers.
3. To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
4. To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in multi-cultural environment.
• Ability to deal with ambiguity, negotiation, unorganized situation.
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good Analytical Skills, Problem Solving Skills, Judgement & Decision-Making Skills, Influencing & Persuasion Skills, Interpersonal Skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• For internal contacts must regular interaction with First Line Management, Senior Management, Directors and occasional interaction with Officers (VP and above).
• For external contacts must regular interaction with Suppliers and Vendors as well as 3rd party Consultants.

JOB SUMMARY:

You will be stationed at NTC Client’s premise and provide support for client’s IT administration and related support for users.

Experienced professional who knows how to apply theory and put it into practice with in-depth understanding of the professional field, independently performs the full range of responsibilities within the function, possesses broad job knowledge, analyses problems or issues of diverse scope and determines solutions.

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. As a Regional IT to provides Remote, On-Site or Station Technical Support to Operations Staff & Customers.
3. To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
4. To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• Diploma/Degree in Information Technology from recognized institutes.
• Proven work experience as a Senior Desktop Support Engineer, Senior Technical Support Engineer, or similar role for about 4 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in multi-cultural environment.
• Ability to deal with ambiguity, negotiation, unorganized situation.
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good Analytical Skills, Problem Solving Skills, Judgement & Decision-Making Skills, Influencing & Persuasion Skills, Interpersonal Skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• For internal contacts must regular interaction with First Line Management, Senior Management, Directors and occasional interaction with Officers (VP and above).
• For external contacts must regular interaction with Suppliers and Vendors as well as 3rd party Consultants.

JOB SUMMARY:

You will be stationed at NTC Client’s premise and provide support for client’s IT administration and related support for users.

Professional with expanded foundational knowledge and experience works on assignments, requiring judgment and decision making based on clearly defined guidelines.

Employees at this level are expected to work with support or coordination from senior team members to contribute to the projects / assignments.

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. As a Regional IT to provides Remote, On-Site or Station Technical Support to Operations Staff & Customers.
3. To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
4. To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in multi-cultural environment.
• Ability to deal with ambiguity, negotiation, unorganized situation.
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• For internal contacts must regular interaction with First Line Management, Senior Management, Directors and occasional interaction with Officers (VP and above).
• For external contacts must regular interaction with Suppliers and Vendors as well as 3rd party Consultants.

JOB SUMMARY:

You will be stationed at NTC Client’s premise and provide support for client’s IT administration and related support for users.

Professional with expanded foundational knowledge and experience works on assignments, requiring judgment and decision making based on clearly defined guidelines.

Employees at this level are expected to work with support or coordination from senior team members to contribute to the projects / assignments.

Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.

RESPONSIBILITIES:

1. Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
2. As a Regional IT to provides Remote, On-Site or Station Technical Support to Operations Staff & Customers.
3. To work closely with 3rd Party Organizations in the Diagnostics, Maintenance & Support of all Electronic Technologies that including Networks equipment & Software Applications Deployment.
4. To perform technical support, problem resolution & provides input to the isolation & resolution of component likes network appliance, different type of hardware & software problems.
5. Resolve issues that occur outside work hours whenever needed.
6. Other tasks and projects as assigned by Manager or Management.

QUALIFICATION & EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 2 years or more.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10.
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues.
• Hands-on experience and knowledge in troubleshooting user and support of MSOffice products.
• Basic support of Office Network, Shared Drive, Wireless and VPN connectivity.
• Basic Support and Troubleshooting of other desktop software used by the office.
• Basic support on iPhone / iPad / Android phones.
• Knowledge of IT procurement, order and delivery process flow and protocols.
• Ability to work effectively in multi-cultural environment.
• Ability to deal with ambiguity, negotiation, unorganized situation.
• Ability to leverage on available tools such as subscription services, internet or other online services to support functions.
• Continuous self-learning and self-initiating.
• Provide support of general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
• · Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.
• Excellent knowledge of Customer Service best practice.
• Willing to work flexibly and with enthusiasm.

SKILLS AND ATTRIBUTES:

• Good interpersonal and communication skills, high adaptability and positive attitude are expected.
• A team player with determination to drive to excel.
• Excellent customer service skills.
• Self-motivated with a strong drive to succeed.
• For internal contacts must regular interaction with First Line Management, Senior Management, Directors and occasional interaction with Officers (VP and above).
• For external contacts must regular interaction with Suppliers and Vendors as well as 3rd party Consultants.

The incumbent will be required to assist the Regional Director of Sales & Revenue in the operations of the Sales & Marketing Department. Establishes, solicits and maintains business clients for the Hotel and constantly service such clients and their components. Conduct regular researches into competitor hotel’s room rates and activities and report to the Regional Director of Sales & Revenue, to achieve optimum profitability. Entertains business clients on a regular basis and attends to all administrative details. Supervise the Sales Managers and assist them in scheduling their sales activities, monitors their productivity, develops and maintains good relationships with clients to meet sales targets.

Job Descriptions

· Assist the Regional Director of Sales & Revenue in the direction, supervision and administration of the sales team

· Set up regular call cycles of the sales team in accordance with sales productivity policy.

· Picks up and passes on sales leads to other members of the team.

· Sets up and implements a continuous staff training programme.

· Maintains local mailing list of all major accounts.

· Screens daily sales reports and provides information to the Regional Director of Sales & Revenue.

· To read and extract (from Company’s subscriptions of newspapers and publications).

· To monitor Singapore’s economic development in terms of new industries, fading industries.

· To analyze tourist/visitor flow into Singapore, highlighting segmentation of visitors (geographically and socioeconomically) current prime markets potential markets.

· To keep track of the efforts of the STB, SHA/SHATEC, SCB and travel agencies in promoting Singapore as a tourist/convention centre.

· Meets and entertains in-house VIP guests as and when necessary.

· Conducts inspection tour of the hotel for corporate and other business related clients.

· Co-ordinates banquet sales and passes on sales lead for banquets, conferences and conventions.

· Travel overseas on sales trips for business promotion assigned by the Director of Sales.

· Attends meetings and training whenever required.

· Carries out additional tasks and any other duties as may be assigned by the Regional Director of Sales & Revenue diligently and to the best of ability.

Job Requirements

· Experience within Sales and marketing would be a strong advantage.

· Exceptionally hard-working, self-motivated and be willing to do whatever it takes to achieve targets,

· Enjoys meeting people, promotions, organizing events and marketing.

Responsibilities

· The role will be focusing on new business acquisition and nurturing the existing client base and meet or exceed targets set for individual as well as the entire sales team

· Identify and pursuing new business sales opportunities

· Market analysis and implementing a sales & marketing strategy for the purpose of seeking out new business through various industries

· Analyze and research potential business opportunities from competitor Hotels and create a prospect list for targeting

· To actively convert customer enquiries into confirmed sales to develop future and repeat business contributing to the profitability of Hotel

· Handle all inquiries and ensure timely follow up on the same business day

· Supervision of daily work flow including Proposals and Contracts

· Maintenance of Hotel credit policies

· Create and review annual budget, review and submit promptly of monthly forecast

· Attendance and participation at weekly Revenue, Sales and BEO meeting

· Development and maintenance of departmental SOP and revise if necessary to fit current environment

· Conduct site tour & discussion with potential clients

· Conduct Sales meetings with relevant departments to review upcoming events/meetings and inform all necessary departments of any updates or changes

· Working closely with Catering Sales for catering businesses, groups etc.

· Conduct Performance Review and evaluate staff performance

· Any other duties as directed by the General Manager/Director of Sales & Marketing

Requirements

· At least 6 years management experience with international hotel chain particularly in Sales & Marketing/Catering Dept

· Minimum Certificate / Diploma in Sales & Marketing

· Possess essential and decisive leadership traits and be able to impart knowledge to junior employees

· Knowledge with Microsoft Office

· Able to thrive in a highly competitive environment

· Able to manage large and diverse staff in a localised setting

· Demonstrate a strong customer service mindset

Well groomed, presentable and able to articulate ideas well

Requirement

• Degree/Diploma in Data Management, Information Technology, Business Analytics, or a related field.
• Experience in developing and implementing data governance frameworks and data platform.
• Experience with data analytics and visualization tools (e.g., Tableau, Power BI, Python, R).
• Knowledge of cloud-based data storage and analytics solutions (e.g., AWS, Azure, Snowflake).
• Familiarity with data privacy and security regulations.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work collaboratively in cross-functional teams.

Purpose of the role:

Head of Sales’ main role is to deliver got-to-market and commercial objectives, in-line with Swarovski LuxIgnite 2025 & B2C strategies. Responsible for leading the Southeast Asia Sales, Leasing, Training and Account Management towards high performance teams in the most aspirational way and to ensure brand control, profitable and sustainable growth.

Your Responsibilities Include, But Are Not Limited To

• Scale the B2C business of Southeast Asia, in-line with Swarovski LuxIgnite 2025 to maximize market penetration within the guardrails of the Company’s strategy and ensure the right balance between maximizing sales volume and brand control.
• Drive sales and profit growth for the markets to achieve the financial targets (NNS/EBIT); define and own the local distribution strategy and establish a smart and lean route to market & sales setup for the market and key segments.
• Oversee daily sales operations to ensure the most cost efficient yet impactful customer interaction to driven scalable growth.
• Build, drive and ensure constantly improving sustainable client relationships with important key accounts.
• Ensure strong sales management along the sales process with a focus on pipeline management & best in class account development planning.
• Develop the distribution and real estate plan for owned retail and franchise, maintaining good landlord-tenant relationships.
• Track and analyze the locations performance and engage landlords on store performance/expansion discussions.
• Identify training needs and deploy learning courses to uplift performance standards of retail team members.
• Ensure training metrics are met across the region, in line with CX Academy performance indicators.
• Lift the synergies that the new ONE team set-up offers, ensure close collaboration and alignment with local cross functional teams.
• Collaborate with merchandising for demand and assortment planning. This include but not limited to feedbacks and product requirements (qualitative & quantitative).
• Aspirational role-modelling leadership, ensuring high performing teams with strong retention rates. Support people action plans and change management initiatives.

About You

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor’s Degree in any Business Studies or equivalent.
• Min. 10 years of relevant experience with 5 years in people management.

Assistant Director of Sales is a key leadership role responsible for overseeing and managing the hotel's sales team and activities. This position plays a crucial role in driving revenue, establishing strong client relationships, and ensuring the hotel meets its sales targets.

Key Responsibilities:

Sales Strategy:

· Develop and implement effective sales strategies to ensure revenue objectives and KPIs are achieved

· Review self and team performance

· Conduct market research to identify new business opportunities and trends.

· Collaborate with the marketing team to align sales efforts with overall promotional activities.

Team Leadership:

· Lead, mentor, and manage the sales & marketing team, providing guidance and support.

· Set clear sales targets and monitor performance against goals.

· Conduct regular training sessions to enhance the team's skills and product knowledge.

Client Relationship Management:

· Build and maintain strong relationships with key clients, corporate accounts, and industry partners.

· Attend industry events and networking functions to promote the hotel and expand client base.

· Ensure exceptional customer service to enhance guest satisfaction and loyalty.

Revenue Management:

· Analyze market trends and competitor activities to optimize pricing strategies.

· Work closely with revenue management teams to maximize room revenue and profitability.

· Utilize data analytics to identify opportunities for revenue growth.

Sales Collateral and Communication:

· Oversee the creation of sales collateral, presentations, and promotional materials.

· Coordinate with the marketing team to ensure consistency in brand messaging.

· Communicate effectively with internal departments to align sales efforts with operational capabilities.

Budget Management:

· Develop and manage the sales department budget.

· Monitor expenses and implement cost-control measures to achieve financial objectives.

Reporting and Analysis:

· Generate regular reports on sales performance, market trends, and forecasts.

· Analyze sales data to identify strengths, weaknesses, opportunities, and threats.

Qualifications:

· Passion in the hospitality industry

· Bachelor's degree in Business, Marketing, or a related field.

· Proven experience in hotel sales management, with a successful track record.

· Strong leadership and team management skills.

· Excellent communication, negotiation, and presentation abilities.

· In-depth knowledge of the hospitality industry and market dynamics.

· Proficient in using sales management software and tools.

· Results-oriented with a focus on achieving and exceeding targets.

• Collect, validate, and manage ESG data from various internal and external sources. Ensure accuracy, integrity, and compliance with relevant reporting standards and frameworks.
• Analyse ESG data to identify trends, patterns, and insights. Prepare regular reports and presentations that effectively communicate ESG performance relevant parties. Provide data-driven recommendations to improve the SMF’s Sustainability-As-A-Service (SAAS) Programme.
• Collaborate with the SAAS team to develop sustainability roadmaps, solutions, and consultancy services based on data-driven findings.
• Stay updated on evolving ESG reporting standards and frameworks, such as GRI, SASB, TCFD, and local regulatory requirements. Ensure compliance and align ESG data collection, analysis, and reporting practices with these frameworks.
• Develop and implement robust data quality assurance processes, including data validation, cleansing, and reconciliation.
• Contribute to the development and enhancement of the organization's ESG data strategy, including data collection methodologies, tools, and systems. Collaborate with IT and data teams to optimize data collection, storage, and reporting processes.
• Conduct research on ESG trends, best practices, and industry benchmarks. Benchmark the organization's ESG performance against peers and industry standards. Provide insights and recommendations to improve ESG performance and disclosures.

Requirements:

• Bachelor's degree in a relevant field, such as sustainability, environmental sciences, or data analytics.
• Strong understanding of ESG concepts, reporting standards, and frameworks.
• Proficiency in data analysis and reporting using tools like Excel, Tableau, or similar software.
• Familiarity with ESG databases and reporting platforms.
• Excellent analytical and problem-solving skills, with the ability to derive actionable insights from complex data.
• Knowledge of relevant regulations and reporting frameworks (e.g., GRI, SASB, TCFD) and their application.
• Meticulous attention to detail and a high level of accuracy in data collection, analysis, and reporting.
• Outstanding written and verbal communication skills, with the ability to effectively present data-driven insights to stakeholders.

Job Description

The Nutrition Support Service clinical coordinator provides the following care services:

• Care coordination, education and management of home parenteral nutrition (HPN) and enteral tube feeding.
• Clinical care and support to encourage full rehabilitation of patients on both HPN and enteral feeding under NSS and also responsible for coordinating their follow up care.
• Counselling to patients and their families on both home parenteral and enteral feeding process.
• Ordering and basic interpretation of diagnostic and laboratory tests
• Ordering appropriate treatments and non-pharmacologic therapies according to hospital protocols.
• Participate in data collection, research and community outreach activities

Job requirements:

• Degree in Nursing, Psychology, Life/Health Sciences; or
• Advanced Diploma in Nursing, Psychology, Life/Health Sciences with at least 1 year of relevant experience; or
• Diploma in Nursing, Psychology, Life/Health Sciences with at least 3 years of relevant experience;
• Proficient in Microsoft Word, Microsoft Power Point and Microsoft Excel
• Good verbal, written communication skills and interpersonal skills
• Prior experience in healthcare setting would be an added advantage
• A team-player capable of working with various stakeholders
• Strong interpersonal skills with initiative, pleasant disposition and ability to work independently
• Fully vaccinated against COVID-19

Job Description：

1.Visit customer with sales team for product demo,prepare POC (Proof of Concept)for customer

2.Responsible for product installation, testing ,commissiong and training

3.Liaise with customer for smooth UAT(User Acceptance Test)

4.Ensure work is produced in a timely,well-organized,desired quality and professional standard

5.Handle ad-hoc duties as required or assigned

Requirements:

Diploma in information Technology/Electrical Electronics Engineering ,ITE with good result

Preferably one years working experience,entry level candidate with positive attitude can apply also

Good Knowledge in networking with hands on experience in trobleshooting hardware such information technical problem etc.

Knowledge in Audio Video Product is added advantage

Good in both written and spoken English and Mandarin (to liaise with Mandarin Speaking associates)

Able to work on site with good time management skill to arrange job properly in advanceJob Description：

1.Visit customer with sales team for product demo,prepare POC (Proof of Concept)for customer

2.Responsible for product installation, testing ,commissiong and training

3.Liaise with customer for smooth UAT(User Acceptance Test)

4.Ensure work is produced in a timely,well-organized,desired quality and professional standard

5.Handle ad-hoc duties as required or assigned

Requirements:

Diploma in information Technology/Electrical Electronics Engineering ,ITE with good result

Preferably one years working experience,entry level candidate with positive attitude can apply also

Good Knowledge in networking with hands on experience in trobleshooting hardware such information technical problem etc.

Knowledge in Audio Video Product is added advantage

Good in both written and spoken English and Mandarin (to liaise with Mandarin Speaking associates)

Able to work on site with good time management skill to arrange job properly in advance