Total 1,927 support advisor job vacancies in Information Technology category in Singapore

Requirements:

• SQL skills - must have.
• Can understand and maintain SQL scripts with data aggregation logic.
• Hands-on L2 experience to support business applications, with the below day-to-day duties:
  • Troubleshoot production incidents.
  • Fulfill user service request (e.g., data extraction, job triggering etc).
  • Identity problems from incidents with similar pattern of root causes, summarize the problem and work with engineering team for perm fixes.
  • Job monitoring (Control-M, Hangfire jobs, Windows scheduler etc).
  • Patch management – working with engineering team to remediate vulnerabilities.
  • Must have experience and comfortable working with users, not just with technology team.

Good to have:

• Development experience in .NET framework and .NET core. Can perform in-depth analysis of production issues by troubleshooting from codes. Hands-on scripting in Python is a plus.

Please refer to U3’s Privacy Notice for Job Applicants/Seekers at https://u3infotech.com/privacy-notice-job-applicants/. When you apply, you voluntarily consent to the collection, use and disclosure of your personal data for recruitment/employment and related purposes.

Technical Support Engineer | Salary Up to $3500 | Bukit Merah | 5 days

Technical Support Engineer

Salary: $2500 - $3500

Location: Bukit Merah

5 days

Job Description - Desktop support in enduser environment - Provide basic support and troubleshooting to clients, such as password resets, printer configurations, break/fix instructions, support routing and escalation to L2 support. - Taking ownership of customer issues reported and tracking them through resolution - Responding in a timely manner to service issues and requests - Liaise with third party vendors to coordinate client issues on specific services. - Liaise with product manufacturers for problem escalation and resolution. - Support company for project implementation activities. - Assist in helpdesk support as and when necessary Job Requirements: - Diploma / Degree in Computer Studies, Information System or related course - Ability to quickly understand technical concepts. - An excellent problem solver with strong analytical skills - Excellent end user support and communication skills. - Able to join in short notice or immediately is an advantage

EA Name : MANPOWER ACCESS PTE LTD

EA License No : 13C6854

EA Personnel Name : Chong Wei Ley

EA Personnel Registration No : R22108644

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

About EBC

Ethos BeathChapman (EBC) is a global group of executive search experts in Australia, Asia and EMEA, with a broader network beyond. We connect exceptional people to exceptional companies. In Asia, our multidisciplinary expertise covers specialised functions across Banking & Financial Services, Accounting & Finance, Technology, Legal & Compliance, Industrial, Life Science, Supply Chain and Procurement, Consumer & Healthcare recruitment markets, among others. Part of Will, EBC has ten offices worldwide in Australia, Singapore, Hong Kong, Japan, China, Philippines, Netherlands and the UK.

The Role

We are looking for a senior and capable individual to lead our high-calibre Talent Engagement Team (TET) and Sourcing Excellence Team’s (SET) within our Enablement Office. This role will be regional in scope giving you the opportunity to travel across all our offices in Asia. This person would be able to sit in either Singapore, Hong Kong, or the Philippines.

The TET and SET were conceived to add market leading candidate support for our Consultants and is therefore crucial part of our business. The TET and SET’s key strengths include uncovering hard-to-find candidates, candidate research and building shortlists, market mapping, retainer delivery and possessing in-depth market expertise. TET focuses around more senior, technical and retained/exclusive roles and are heavily involved with candidate interaction.

The Head of Research and Consultant Support will play a pivotal role across three main areas:

1. Technology & Process Improvement

• Take the initiative to understand EBCs technology stack and general operating environment as it pertains to the TET
• Proactively seek to create efficiencies, better ways-of-working and automations within the TET function
• Take a lead to manage existing ongoing projects through current phases and ultimately, successful completion
• Influence a generalised adoption of ATS and CRM systems, data driven work styles, and a culture of continuous improvement

2. Leadership & Training

• Effectively manage and lead a team of 25+ talent engagement and sourcing/delivery experts across APAC
• Discuss and identify individual target areas of development and drive consistent performance
• Develop and implement learning and development strategies for the overall development and continuous upskilling of the team
• Build collaborative relationships with key stakeholders and be persistent in delivering world-class sourcing capabilities

3. Sourcing Support & Execution

• Successful execution on complex and senior-level mandates and searches via strategic and multi-channel sourcing methodologies
• Mastery of sourcing technologies such as Robotic Process Automation and AI tools
• Contribution to the development and implementation of candidate initiatives such as newsletters, marketing campaigns and sourcing strategies

Experience and Qualifications

• A degree in business, information systems or a related discipline
• Minimum of 5 -10+ years of experience in recruitment or corporate talent acquisition.
• Minimum 3+ years of leading a recruitment or corporate talent acquisition team.
• Prior experience sourcing and qualifying senior candidates for a variety of roles
• Prior experience in business analysis, data, change management, or process improvement preferred but not a must
• Passion and drive to be a subject matter expert with the latest technologies concerning the headhunting and talent management industry
• High organisation skills with ability to hit deadlines and work to timelines
• Strong problem-solving skill
• Excellent communication skills to influence and work with stakeholders of all levels and backgrounds
• Understanding data / market insights where data insights and decision making is the norm

What is in it for you?

• Highly competitive base salary (SGD 8-10k per month) + commission + additional bonuses
• Flexible Work Arrangement – (Including 1 week work from anywhere)
• Luxury Incentive Trips
• Health and Dental Insurance
• Gym Membership
• Mature and autonomous culture

This is what your career at EBC could look like: www.ethosbc.com/careers

www.ethosbc.com | www.linkedin.com/company/ethos-corporation| #BeExceptional

BeathChapman (Pte. Ltd.)

EA Licence No. 16S8112

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

LET’S TALK ABOUT YOU

Your profile

• Degree/ Diploma in Engineering related discipline.
• Minimum of 4 years’ experience working with Rotating Machinery in the oil and gas industry and/or power generation industry.
• Experience working on Siemens Energy Gas Turbines and/or Turbo Compressors.
• Good understanding of operations of gas turbine and driven compression equipment and their associated auxiliary systems – air filtration, acoustic packages, lube oils systems, fuel gas systems, seal gas system and other auxiliary systems.
• Ability to work as a team player and contribute to the success of the team.
• Ability to communicate and exchange ideas effectively and concisely, both verbally and in writing.
• Ability to initiate ideas to resolve complex issues into practical engineering solutions.
• Ability (BOSIET, CA-EBS, MIST, H2S) and willingness to travel to supplier and customer sites to perform site surveys, assessments, customer meetings, and possibly participate in safety discussions.
• Knowledge of the following: IEC, ISO, NFPA, NACE, API, Machinery Directive, EMC, CSA, ANSI, ASME, UL
• Full work rights in Singapore.

Your responsibilities

• Act as technical consultant to end customer, joint venture partner, project teams, marketing & sales team etc.
• Provide prompt technical response to Customer to keep our customer equipment operating safely.
• Assist and guide Customer to fault find and resolve equipment related technical issues.
• Direct communications with vendors in the solution of auxiliary equipment failure or malfunction.
• Liaise with Product Competency Center (PCC) to seek further support if technical issue cannot be resolved regionally.
• Write fact based technical reports with high level of proficiency.
• Identification of complaints from customer and escalate it through appropriate channels.
• Perform field tests and failure investigation on overall packages and components.
• Support MK&S team to identify new opportunities from technical recommendations provided to the customer.
• Assist Project Team during planning and execution.
• Assist in the training of Company and Customer personnel.
• Provide hands-on service and troubleshooting as required. At times, this will require traveling to site (around 30% of the time).
• Capable and willing to assist the Regional Technical Support Manager in special projects and improvement initiatives.

Your opportunities for personal growth

• Siemens Energy is a diverse company with many global roles and career opportunities.
• Hone technical expertise in rotating equipment through solving complex machinery issues.
• Develop business-acumen through engaging end-customers to resolve equipment technical issues to meet their business needs.
• Improve interpersonal skill through cross-department interactions.

LET’S TALK ABOUT US

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we’re also using our technology to help protect people and the environment.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Our Gas Services division offers low-emission power generation through decarbonization opportunities, as well as service offerings, modernization, and digitalization of the fleet, including gas turbines, steam turbines and generators, all under one roof.

Check out this video to learn more about our Gas Service business https://www.siemens-energy.com/global/en/offerings/power-generation.html

Regional Technical Support Engineer (TSE) provides technical and engineering support related to equipment within a Siemens Energy (SE) Aero-Derivative Gas Turbine (AGT) Package. The Regional TSE position is an integral part of the Regional Operations team. This position involves direct engagement with End Customers (within Asia Pacific Region), Third Party Vendors, Field Service team, Marketing & Sales team, Product Competency Center (PCC) and Project Management teams, in the resolution of equipment and/or operational problems.

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Check out this video to learn more about Siemens Energy: https://bit.ly/3hD9pvK

Jobs & Careers: https://jobs.siemens-energy.com/jobs

To provide Application Production Support for worldwide Supply Chain and Trade Finance applications within Asia Pacific by being part of a dynamic team who is responsible in supporting a full range of applications and to ensure a stable and resilient Production environment for the business and operations.

1. Be a team member of L2 Production Support team located across Singapore, Hong Kong and India to ensure 24 * 7 worldwide production support.
2. Provide worldwide application production support for Supply Chain and regional support for Trade Finance systems within Asia Pacific.
3. Respond to User Requests, Incidents and follow up on Problems in a timely manner.
4. Ensure issues are reported, tracked, followed up and escalated timely.
5. Resolve or coordinate the resolution of issues with other internal teams and / or vendor.
6. Coordinate and follow up with Application Development teams to ensure permanent fix is prioritized, planned, and delivered.
7. Support Change Management process and application releases.
8. Plan and Support Disaster Recovery Test, Live Play and Business Continuity activities.
9. Support IT Security activities e.g. health checks after security patches.
10. Independently debug and propose resolution/work-around for complex production issues.
11. Ensure root cause analysis is performed where necessary and manage resulting action items to completion.
12. Coordinate across various teams to effectively manage production issues and maintenance activities.
13. Communicate and provide status updates on issues to business users, management team and other stakeholders.
14. Contribute to preventive system monitoring and alerting, where appropriate.
15. Support End-of-Day and End-of-Month overnight batch runs.

Technical (Must possess)

• Competent level of expertise in ORACLE PL/SQL.
• Good technical troubleshooting & debugging skills and familiarity with Unix/Linux commands
• Must possess a good understanding of JAVA/J2EE web-based applications including a good appreciation of the infrastructural setup required for such applications.

Technical (Advantage)

• Experience working with various technologies and tools e.g. Firewalls, AVI Load Balancer, Web Servers, Reverse Proxy (Apache), Single-Sign-On, Websphere, JBOSS, Tomcat, Tibco, Oracle database, MS SQL, SSRS, Java, OpenAPI, Linux, Windows, CFT, SFTP, MQ series, Autosys, Geneos, Dynatrace, Jenkins, etc.
• Good understanding of Security Practices and Cryptography, eg. CAs and PKI, Keys and Certificates, SSL/TLS, PGP, etc.
• ITSM tool: ServiceNow
• Database performance & SQL tuning experience is a plus.
• Experience with release and patch deployment, hands on experience of IBM WebSphere deployment is an advantage.

Your Career

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals.

You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure – which means you’ll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high pressure situations).

Your Impact

• Provide Technical Support to customers and partners
• Provide technical services include writing scripts, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Travel to customer sites in the event of a critical situation to expedite resolution as required
• Provide on-call support for weekend and public holiday on an as needed basis

Join our client team as an Application Support Engineer and play a pivotal role in revolutionizing their Student Management System!

• Position: IT Application Support Engineer
• Project: .Net application / Oracle databases
• Job Type: One year (Renewable)
• Salary up to $6000 (basic)
• Working Location: West

Responsibilities:

• Collaborate closely with our Student Administration and Services Division to analyze user requirements and recommend IT solutions.
• Lead the implementation and transition of our Student Management System, ensuring seamless integration and data flow.
• Provide ongoing support and maintenance for the implemented system.
• Develop and execute change management plans, facilitate user training, and drive process improvements.

Requirements:

• Minimum 1 years of experience supporting and implementing IT systems.
• Strong analytical and problem-solving skills.
• Skillsets preferred: .NET, Oracle PL/SQL, Oracle Forms & Reports or OutSystems

Join us in shaping the future of student management technology!

OR

Email your updated resume to: speytu(at)scientecpersonnel.com by quoting "J43779" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidate will be contacted.

Elane Yap Theng Yu- R1989397

ScienTec Consulting Pte Ltd - 11C5781

We are looking for Technical Advisors for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include testing the customer’s workflows within the software, providing troubleshooting assistance for Epic’s software applications, including assisting in diagnosing and isolating the probable cause of technical problems and modifying the software, if necessary, to fix the problems. You might also assist the customer with configuration, and provide recommendations to optimize the customer’s use of the software.

Job requirements:

• Bachelor’s degree or higher (any major)
• 1+ years in technical or implementation support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing
• Hold appropriate Epic certifications in:

-A major Epic software application

-Chronicles and Cache programming

Skills and competencies:

• Demonstrated interpersonal communication skills
• Hold strong project management competencies including team coordination and problem solving skills
• Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)
• Demonstrated judgment in handling escalations

We are looking for Senior Technical Advisors for Epic’s software in connection with the implementation of Epic’s integrated suite of healthcare software for its customer in Singapore. Duties will include testing the customer’s workflows within the software, providing troubleshooting assistance for Epic’s software applications, including assisting in diagnosing and isolating the probable cause of technical problems and modifying the software, if necessary, to fix the problems. You might also assist the customer with configuration, and provide recommendations to optimize the customer’s use of the software.

Job requirements:

· Bachelor’s degree or higher (any major)

· 2+ years in technical support for Epic software, including supporting customer(s) through an Epic software go-live and a version upgrade, and completing the associated testing

· Hold appropriate Epic certifications in:

-A major Epic software application

-Chronicles and Cache programming

Skills and competencies:

· Demonstrated interpersonal communication skills

· Hold strong project management competencies including team coordination and problem solving skills

· Strong technical aptitude (must pass Epic’s standard pre-hire assessment test for the role)

· Demonstrated judgment in handling escalations

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

YMCA of Singapore

JOB SUMMARY

• You will be part of a team to organise and oversee the end-to-end process of YMCA Club LITE, a social club for youths with special needs, which aim to engage them, help improve their quality of life, provide opportunities, or to prepare them towards independent living.

RESPONSIBILITIES

• Main point of contact for following up on enquiries and referrals from various channels.
• Conduct outreach by reaching out to potential partners / channels.
• Conduct bi-monthly check-ins with clients (active and passive) to check on progress / status.
• Manage members’ case files.
• Responsible for good housekeeping of club information and documents.
• Assist and support administrative requirements.
• Work closely with team to identify and support gaps.
• Support in facilitating, coordinating and executing programmes
• Support in the day-to-day functions and operations of the club.
• Support in volunteer management for the club’s programmes.
• Support in collecting and analysing data.

JOB REQUIREMENTS

• Minimum Diploma in any discipline.
• 1 - 2 years of experience in administration or customer service.
• At least 1 – 2 years of relevant experience in social service sector.
• Experience in working or interacting with persons with special needs is a bonus.
• Passionate in serving the community and helping youths with special needs.
• IT savvy; able to work on the cloud and familiar with MS Office suite.
• A strong team-player with good interpersonal skills.
• Works effectively as part of a team, recognizes areas where support is required and offers assistance.
• Willing and able to carry out set-ups for programmes and moving of logistics.
• Attention to detail, able to multi-task, work independently, take initiative and ownership of projects / tasks assigned.
• Experience in conducting programmes / teaching is a bonus.
• Experience / knowledge in data collection and analysis.
• Willing to work on Saturday

Network Operations Support Engineer (Subsea)

• 12 months contract
• Work location: Central
• Travel requirement within APAC

Our Client

• Tech Giant, Social Media Platform

The Opportunity

The Subsea Operations Support Engineer will be responsible for the Operational support of one of the world's largest and most complex networks. As a member of this team, you will have a unique opportunity to operate and maintain the subsea cables and get involved in all aspects of operations.

Job Responsibilities:

• Support multiple subsea cables O&M, and troubleshoot a variety of issues in a timely manner.
• Perform fault isolation based on the troubleshooting outcome.
• Coordinate with NOC, smart hands and equipment manufacturers to resolve issues and restore service.
• Work cross-functionally and cross-regionally with other network operational support teams.
• Partner with and escalate to various teams in pursuant of restoring service and limiting impact.
• Manage and escalate critical events while communicating clearly and concisely. Document and optimize operational processes and procedures.
• Contribute to the creation of monitors, alerts, dashboards and metrics to drive continuous improvements.
• Identify areas for automation and create or participate in the solution with scripting or coding skills.
• Support deployment activities and operation readiness.
• Partner with audit teams to ensure accurate inventory and documentation.

Your Background

• Knowledge and experience of Subsea and DWDM technology.
• Knowledge of Subsea technology including open cables, WSS ROADMs, Branching Units and Repeaters.
• Experience understanding architecture for system dependencies and translate these into deployable solutions.
• Experience in analyzing situations, troubleshooting, systems and tools, and problem solving.
• Experience managing and switching BU's, WSS BU's.
• Experience managing PFE and troubleshooting complex subsea power and grounding issues.
• Experience in Subsea Operations, Deployments and Technology with 8-10 years industry experience.
• Technical experience in telecommunication networks in the subsea optical transport networks including DWDM, network infrastructures, IP Networking equipment, optical testing, optical measurement principles, experience with photonic layer.
• CLS Management experience including facilities maintenance and security.
• Experience identifying key metrics/measures that will be used to evaluate success and validate the business impact of the program.
• Experience in the Subsea O&M including (but not limited to), marine repair and maintenance (including depot testing and sparing), marine repair dispatch and spares loading.
• Hands-on experience with CLS tools and test equipment, in managing landing party use and setup of equipment during repairs.
• Familiarity with DCN operations, management, network security and architectures.
• Documentation and communication experience.
• Knowledge with the Network Management system (NMS), Element Management system (EMS) and CLI interfaces of different vendor platforms.
• Ability to operate autonomously, strong analytical skills, coupled with a strong sense of ownership, urgency and drive.

Interested parties please click "Apply Now" or contact May Anne Ramos (EA Reg no: R1110127) at [email protected] for more information.
Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

This is a 12 months contract assigned to our client

Work Location : To be confirmed

Salary Range : $5,000-$7,500

Job Description

As an Entry-Level Infra Tech Support Practitioner, you will be responsible for the day-to-day IT Infrastructure Operations.

Your primary skill in IT Infrastructure Operations will be utilized to ensure that the project is completed successfully.

1. Provide technical support for IT infrastructure operations.

2. Ensure that the IT infrastructure is running smoothly.

3. Collaborate with the team to ensure that the project is completed successfully.

4. Troubleshoot and resolve any issues that arise during the project.

5. Ensure that all work is completed within the project timeline.

6. Provide support to the team and ensure that the IT infrastructure is running smoothly.

Top 3 Mandatory skills

1. IT Cloud Infrastructure Operations

2. Full Stack experience (NodeJS, ReactJS)

3. AWS Cloud administrative skills

Certifications

1. AWS Developer associate

2. AWS Administrator SysOps certified

Skills which are good to have / optional

1. Service management

2. DevOps pipeline understanding

3. System integration background

4. Incident Management

5. Problem Management

Requirements:

• SQL skills - must have.
• Can understand and maintain SQL scripts with data aggregation logic.
• Hands-on L2 experience to support business applications, with the below day-to-day duties:
  • Troubleshoot production incidents.
  • Fulfill user service request (e.g., data extraction, job triggering etc).
  • Identity problems from incidents with similar pattern of root causes, summarize the problem and work with engineering team for perm fixes.
  • Job monitoring (Control-M, Hangfire jobs, Windows scheduler etc).
  • Patch management – working with engineering team to remediate vulnerabilities.
  • Must have experience and comfortable working with users, not just with technology team.

Good to have:

• Development experience in .NET framework and .NET core. Can perform in-depth analysis of production issues by troubleshooting from codes. Hands-on scripting in Python is a plus.

Job Responsibilities:

• Support running of Senior's programmes/activities at external venues
• Handle calls and email enquiries
• Involve in data entry (Microsoft Office functions, Salesforce etc)
• Assist in the logistic preparation for programmes/activities
• Other general clerical duties such as filing, SMSes publicity etc

Job Requirements:

• Able to serve English and Mandarin-speaking clients
• Good interpersonal and communication skills, with a service-oriented attitude
• Meticulous, attention to detail and accuracy
• Familiar with basic Microsoft Word and Microsoft Excel functions
• Passion to serve in social service sector

This is a 12 months contract assigned to our clients

Work Location: To be confirmed

Salary Range : $4,500-$6,000

Job Description

Application Remediation

1. Monitor the health/performance of applications to identify and address potential issues.

2. Conduct regular system checks and maintenance tasks to ensure optimal functionality.

3. Provide prompt and effective support to end-users, addressing inquiries, troubleshooting issues, and offering solutions.

4. Collaborate with users to understand and document their needs, ensuring a positive user experience.

5. Investigate and diagnose software issues, working closely with development teams to resolve complex technical problems.

6. Document and communicate solutions to recurring problems to minimize future occurrences.

7. Maintain comprehensive documentation of application configurations and support processes.

8. Create user guides and knowledge base articles to empower users to resolve common issues independently.

9. Work closely with cross-functional teams to ensure effective communication and collaboration.

10. Participate in the testing and deployment of new software releases.

11. Investigate and resolve complex issues that require in-depth technical knowledge.

12. Develop and implement preventive measures to mitigate future issues.

13. Conduct in-depth performance analysis and implement optimizations to enhance application performance.

14. Proactively identify potential performance bottlenecks and address them.

15. Perform root cause analysis for critical incidents and recurring problems.

16. Act as a point of escalation for complex incidents, providing timely and effective resolution.

17. Application Support, Troubleshooting and Patching works

18. Degree or Diploma in IT/Computing with experience in managing applications and products to ensure day to day operations.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Direct Responsibilities

· Build a motivated and high performing Swift / Cash Management / Payments support and business

· activity control team based in Singapore

· Manage BAU resources and budget to ensure sufficient follow-the-sun coverage on business days,

· weekends and bank holidays through shifts and job rotation

· Ensure resources receive proper training to perform desired tasks

· Work closely with the other managers (Paris and Montreal to be) to plan and maintain systems and

· procedures to maximize operating efficiency

· Ensure Incidents and problems are reported tracked followed up timely

· Perform a first level of Management & Organizational controls (monthly basis)

Contributing Responsibilities

· Contribute to the 24/7 MPS development servicing Cash Management and Swift global offer

· Contribute to enlarge the coverage of the 24/7 Cash Management Monitoring and support

· Develop a strong commitment to the local business

Qualifications

Competencies (Technical / Behavioral):

· Possess strong leadership qualities with excellent people management skills

· Able to remain professional and tactical in stressful situations

· Able to work in a fast-paced and multi-cultural environment

· Possess strong awareness of risk and compliance including data protection

· Rigorous and accuracy

· Ability to collaborate (strong team player)

· Communication skills and client focus

About BNP PARIBAS

As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management, asset management and insurance.

We passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued and encourage applicants of all backgrounds, including diversity of origin, age, gender, sexual orientation, gender identity, religion applicants who may be living with a disability. We have a number of internal employee networks in place to empower our staff to act and challenge the status quo.

• BNP Paribas PRIDE is highly active in favour of the LGBTQIA+ community

• BNP Paribas MixCity which fosters better representation of women at all levels of the organization

• Ability, the mutual aid network for employees with a disability or a disabling or chronic illness

• BNP Paribas CulturAll which celebrates diverse backgrounds

BNP is committed to financing a carbon-neutral economy by 2050. The Group is a founding member of the Net-Zero Banking Alliance and has set up its own Low Carbon Transition Group to support its clients through their energy transitions.

https://careers.apac.bnpparibas/

More information

BNP Paribas - Diversity & Inclusion Journey

BNP Paribas - The Bank Of Green Changes

Award Obtained

BNPP has won Top employer Europe award in a 10th consecutive year

Technical Support Analyst (IT/ Attractive Bonus/ Level 1 and Level 2 Support)

• Basic salary + High Bonus + Attractive Benefits (depends on experience)

• Permanent Role

• Interview will be using Virtual Call Interview.

Responsibility:

• Responsible for Level 1 and Level 2 support which include provides technical support for application related issues and performs daily service health monitoring, server maintenance and resiliency improvements
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Liaise closely with vendors with support and assist in regular server maintenance, system accesses, systems monitoring, backups, patching, daily health checks and stability aspects of the system
• Monitor Service level dashboards, system capacity review and allocation of adequate capacity
• Assist in training, investigating user reported issues and develop mitigating/preventive solutions
• Participate in implementation of projects and enhancements to provide inputs and review maintenance support requirements.

Requirement:

• Diploma/ Degree in Engineering (Computer / Telecommunication), Computer Science or Information Technology or equivalent
• Good working knowledge on service desk ticketing system, telephony system, email, online chat, service support process, and SLA
• Experienced with any CRM systems will be advantageous.
• Possess ITIL Certifications / experience in SAP (MM/FICO/HR/ISH/SD) will be advantageous.

How to apply

Interested candidates who wish to apply for the post, you may send in your updated resume (in MS Word format) to [email protected]

We regret to inform that only shortlisted candidates will be notified.

Ooi Chuan Yi (Jacky)

EA License | 14C7092

EA Registration Number | R1871737

What you will be working on

• Setting up and managing academic systems (e.g., timetabling, TP Assessment and Examinations Processing System, TP Subject Management System, TP Student Attendance System, BrightSpace, POLITEMall, etc), which will involve managing the processes and data entry, troubleshooting issues, and addressing queries related to these systems.

• Delivering administrative tasks related to academic processes (e.g., admission, examiner meetings, academic progression, etc).

• Supporting physical, virtual or hybrid events and activities (e.g., Open House, EAE seminar, JAE, school talks, Learning journeys, Applied Learning Modules, etc).

• Assisting in administrative tasks for committees related to academic processes (e.g., School Disciplinary Committee).

• Developing automation for various work processes related to academic support.

• Handling other ad-hoc administrative duties as assigned.

What we are looking for

• High proficiency in Microsoft Office (particularly in  Microsoft Excel).

• Effective in written and verbal communication, coupled with a strong ability to work well within a team.

• Willingness to learn new digital skills and/or AI Tools that can help with the automation and digitalisation of existing administrative processes.

• Candidates with knowledge and skills in digital automation tools (e.g., Microsoft Power Automate, Microsoft Power Apps, UiPath, etc), data visualisation tools (e.g., Microsoft Power BI, Tableau), or survey tools (e.g., Microsoft Forms, QuestionPro) will be preferred.

Typical Duties:

1. Assist in configuring, installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to regional business partners, where necessary.
9. Required availability 24/7 for specific topics or urgencies on rotational basis.
10. Some travel to Asia Pacific region may be required.

Skill Requirements:

1. Adept with Windows 2016 Operating System, Windows 10 and Microsoft SQL Server is highly regarded
2. Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an attention to details.
6. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
7. Language Requirements:

• English (Written and Spoken)
• Asian Languages (Business Proficiency)

1. Minimum Diploma in Information Technology or related disciplines.
2. Personnel with no relevant experience are welcome to apply.

Job ID: 18926

• Location: Paya Lebar
• Working hours: 9am-6pm
• Salary: up to $4,500 (Depending on experiences)

Job Description

• Manage Marine Service matters for Southeast Asia markets, enhance service standards and implement 3S policy together with Units Sales and Parts. Provide quick response to market and serve as linking bridge between HQ and market
• Assist superior to achieve set objectives
• Liaise and communicate regularly with Distributors, dealers and HQ. Market monthly reports to superior and HQ.
• Strengthen Service Network (3S and Service Standard)
  * Continual education and training for distributors/dealers
  * Support Distributors in their service activities including onsite field service
  * Support workshop setup
  * Assist and follow up distributors’ product registration status
• Technical Support for Distributors and Dealers
  * Support distributors and dealers for technical inquiries
  * MI (Market Information) processing
  * Prepare & issue Technical Bulletin for Dealers
• Manage product registration and warranty administration
  * Management of distributors and dealers product registration
  * Warranty administration for dealers
• Any ad-hoc duties assigned by superior

Job Requirement

• Education and Qualifications: Diploma/ITC in Automotive/Mechanical/Marine engineering or equivalent
• Practical Experience: At least 3 years’ Technical Service in Automotive/Marine Engineering
• Professional Business Skills: PC literacy. MS office skills
• Interpersonal & Social Skills: Good oral and written communication skills. Resourceful team player and yet able to work independently
• Computer Skills: Microsoft Office-suite
• Other Requirements: Able to travel, Passion in marine industry

Interested applicants, kindly send your updated resume to Joanne (R21101135) [email protected] with the email subject header "Job Application for 18926, Executive/Senior Executive (Marine Marketing Service Support)".

Only shortlisted candidates will be notified, other applications will be updated to our database for future job opportunities.

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Pasona Singapore Pte Ltd

Joanne Yeo Min Qian
EA License No:90C4069

Registration No.: R21101135

Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, sophisticated infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have built the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. That is foundational to our core values as a company and is vital to our success.

Job Summary

Learns to use professional concepts. Applies knowledge and basic problem solving techniques to define and resolve problems. Determines a course of action based on guidelines.

Responsibilities
Requirements & Support

• Identifies, validates and documents customers' order requirements based on the general technical knowledge of the Data Centers
• May be assigned to manage simple to mid-level customer deployments

Project Planning

• Supports & develops project implementation plans/task lists for customer deployments through collaboration with cross-functional teams (such as Sales, Client Services and Data Center Operations), working with information and guidance from more senior team members on project tasks and activities

Customer Order: Project Implementation and Delivery

• Supports such as on a piece of a larger project as assigned
• Schedules implementation meetings with customers and cross-functional groups
• Monitors and ensures the timely closure of Operations activities with accurate information into Equinix business systems (i.e. Siebel fulfillment)

Cross Functional, Customer Support & Customer Communications

• Investigates and collaborates with cross-functional teams to resolve issues during project implementation
• Support to liaison with customers to facilitate smooth service delivery and ensure provisioned services meet and exceed customers' expectations
• Serves as customers' point of contact for any escalation of issues during project implementation
• Handles the escalations, investigates and provides resolution to the issues with close guidance from senior team members/manager
• Communicates with customers, own team and cross-functional groups on project plans and implementation progress for small to medium scale project

Process Support/Optimization

• Reviews basic business and/or technical processes (e.g. provisioning lead time, effectivity) within the Data Center and identifies opportunities for process improvements

Systems Support

• Provides basic system support for Data Center Operations systems such as Siebel Fulfillment, working with Regional Operations at the direction of more senior team members

Data Support/Analysis

• Ensures Operations provisioning data is accurately input into Equinix business systems
• Collaborates with own team and/or Regional Operations to investigate and perform physical audit tasks

Vendor Support

• Engages and works with Operations Support to manage and engage third party vendors and suppliers for services and materials

Qualifications

• 3+ years experience in a Data Center environment preferred
• Bachelor's degree in IT / Engineering / related fields preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.