Total 3,610 support analyst job vacancies in Information Technology category in Singapore

Responsibilities:

To manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.

Business users’ communications.

To enhance existing support processes to maintain/improve service level & quality.

Weekend support if any urgent issue or deployment issue.

Requirements:

Microsoft .Net development skills.

MS-SQL development skills.

Debugging and troubleshooting.

L2/L3 support skills.

Proactive and able to work independently and under pressure.

With a keen interest in providing high service quality.

• At least 3-5 years of working experience, preferably in banking environments.
• Proven experience in release management or a similar role within the software development industry.
• Mandatory skills : GIT , Jenkins , Unix , Unix Scripting , Release governance experience.
• Strong knowledge of release management best practices, version control systems, and continuous integration/continuous deployment (CI/CD) pipelines.
• Ability to work effectively in a collaborative, cross-functional environment.
• Experience with release automation tools and software development methodologies.
• Candidate with operational experience, preferably in support of critical application systems will have an advantage.
• Good knowledge with Linux/Unix , shell scripting , GIT , Jenkins , Enterprise Jira , Confluence
• The candidate should have infrastructure/technical background with knowledge on Open Systems platform and moderate information security knowledge

Summary:

The successful candidate will be supporting data management activities for the Enterprise Data Warehouse in major project initiative for Data Strategy Group.

Requirement:

• Experience in data analysis.
• Experience in managing data reconciliation/quality checks (implementation, monitoring and troubleshooting).
• Hands-on experience with Oracle PL/SQL.
• Experience in performing UAT.
• Able to manage SLA and queries from end users.
• Experience in providing documentation support e.g. in technical/functional specifications.
• Possess finance domain knowledge.
• Good problem solving and logical thinking.
• Due to regulatory requirements, this position is open to Singaporean citizens only.

Good to have:

• Snowflake
• Denodo

Job Description

Responsibilities :

• To manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Business users communications.
• To enhance existing support processes to maintain/improve service level quality.
• Weekend support if any urgent issue or deployment issue.

Skills Required

• Microsoft .Net development skills.
• MS-SQL development skills.
• Debugging and troubleshooting.
• L2/L3 support skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality.

EA Number: 11C4879

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a System Analyst to be part of their ITTeam for ongoing transformation projects. They are located in the West - easily accessible.

Duties of System Analyst:

• Provide ongoing support and enhancement for the company's SAP system.
• Design, develop, and maintain other in-house applications to meet business needs.
• Collaborate with internal teams and external vendors to gather business requirements, address system issues, and implement change requests.
• Create test data, conduct system tests, and document outcomes. Ensure system documents and operational guides are updated.
• Conduct training sessions for end-users to ensure effective system usage and adoption.

Requirements:

• Diploma / Degree in Information Technology
• 5 years of relevant experience with SAP related experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

You will play a vital role as subject matter expert to support operations and support network personnel through an advisory network architectural role enforcing standards and ensuring they are inline with departmental priorities.

• Develop webpages using Sitecore as CMS
• Oversee Sitecore XP migration from 10.2 to 10.4
• Provide guidance to less experienced Sitecore engineers.
• Facilitate deployments activities.
• Provide guidance to the Business Analysts on efforts estimation

Responsibilities:

• Monitor APIs to ensure their stability and reliability, promptly addressing any issues to maintain a seamless service.
• Engage with regional API experts and technology team to provide insights and guidance to the API product manager, supporting informed decision-making.
• Assist in the development and execution of API roadmap and contribute to the achievement of strategic milestones and objectives.
• Manage the API support network, ensuring timely and effective responses to all inquiries and feedback.
• Manage the active backlog and sprint planning effectively, prioritizing tasks to deliver maximum value and align with our technological vision.
• Act as the Product Owner for the development portal, handle developer inquiries and drive improvements to enhance the portal’s value.
• Support in any ad hoc tasks as assigned.

Requirements

• Degree holders with relevant fields of studies preferred
• Minimum 2 years of experience in container shipping experience and experience in Business Process Management preferred.
• Strong understanding of API technologies and the software development lifecycle.
• Experience with data analysis and visualization tools.
• Ability to translate complex technical details into clear user stories.
• Delivers a customer-centric approach to product development.
• Ability to deliver high quality documentation to express viewpoints with clear and concise language.
• Possess strong desire for continuous process improvement.

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Responsibilities:

• To manage Production issues by responding in a timely manner in accordance with the Service Level Agreement with the Business.
• Business users’ communications.
• To enhance existing support processes to maintain/improve service level & quality.
• Weekend support if any urgent issue or deployment issue.

Requirements:

• Microsoft .Net development skills.
• MS-SQL development skills.
• Debugging and troubleshooting.
• L2/L3 support skills.
• Proactive and able to work independently and under pressure.
• With a keen interest in providing high service quality.

SHIELD is a device-first risk AI platform that helps digital businesses worldwide eliminate fake accounts and stop all fraudulent activities. SHIELD identifies the root of fraud with the global standard for device identification (SHIELD Device ID) and actionable risk intelligence, empowering businesses to stay ahead of new and unknown fraud threats. We are trusted by global unicorns like inDrive, Alibaba, Swiggy, Meesho, TrueMoney and more. With offices in San Francisco, Miami, London, Berlin, Jakarta, Bengaluru, Beijing, and Singapore, we are rapidly achieving our mission – eliminating unfairness to enable trust for the world. 

Responsibilities

 As a Senior Data Analyst (Risk), you will be involved in supporting the risk operations by retrieving meaningful and relevant information from large databases, conducting data analysis to discover fraud trends and patterns. Thereafter, helping in designing long-term solutions to fight fraud. The insights you provide will contribute towards optimizing risk management strategies and creating business value by enabling trust for our clients.

• Handle end to end process from retrieving data, data analysis, deriving insights, summarizing, and presenting recommended actions to stakeholders in order for us to stay ahead of new and unknown fraud. 
• Utilize statistical tools to identify areas of potential fraud risk and/or potential areas of improvements to current fraud detection mechanisms. 
• Collect, validate, and clean data from various sources to ensure data accuracy and reliability. 
• Optimize fraud detection by rapidly identifying emerging fraud trends through data-driven analysis in complex and large dataset such as device metadata, user data, payment data – and coming up with proposals to address them and preventing future occurrence. 
• Improve and maintain dashboards to provide visibility of key metrics and fraud patterns for relevant stakeholders. 

• At least 5 years of experience as a hands-on data analyst. 
• Minimum Bachelor’s Degree in Computer Science, Data Sciences, Statistics, Mathematics, or other related fields. 
• Working experience in handling large-scale unstructured data. 
• Proficiency in SQL or other data handling tools. 
• Experience in using business intelligence tools such as Tableau, Qlik Sense, and Microsoft Excel. 
• Experience with any data analysis tools such as Python, R, SPSS and SAS. 
• Ability to take initiative in a fast-moving and dynamic environments, and take timely actions to prevent risk of fraud. 

Job Responsibilities

• Provide technical support relating to the maintenance of the app, software and technological system
• Provide user support (e.g. help the end-user understand how to use the application or system and help resolve any issues)
• Develop and maintain applications as and when needed
• Review plan and testing of disaster data recovery program
• Implement new software / program for systems and applications or perform changes according to the installation procedures provided by the vendor after testing
• Assist to monitor that policies and standards are compliant
• Coordinate Service Request logged by users, investigate or analyse the Service Request upon receipt to identify issues and liaise with Business User on Requirement Gathering
• Perform System Integration Test (SIT) and conduct first level User Acceptance Test (UAT)
• Assist in annual exercise for Penetration Test
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Min Diploma Holder in IT related field
• Min 1 year of relevant experience in Application support functions

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Job Objectives

• Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability.
• Collect network technical issues and assist to prepare detailed impact analysis for product improvement.
• Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process.
• Organize regular visits to the customers, as applicable.

​

​Primary responsibilities

• Support AOG (Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region.
• Appraise product structure defects/damages to facilitate generation of RDAS (Repair Design Approval Sheet)
• Participate in technical event analysis at Group level (with L3 experts).
• Collect in-service fleet data on critical technical issues for product improvement processes at Group level.
• Prepare ISIR and coordinate the incident/accident investigations process with the Group.
• Support regular visits to the customers.
• Support technical briefings for customer centers and network partners.
• Support customer program management review meetings.
• Conduct technical orientation training for new colleagues

Requirements

• Recognized Aerospace or Engineering Bachelor's Degree, or related
• Previous working experience as a CAAS (Civil Aviation Authority of Singapore) (or equivalent) Licensed Aircraft Maintenance Engineer
• At least five years working experience in helicopter maintenance
• Operational Knowledge of EASA (European Union Aviation Safety Agency) and CAAS regulations for Part 145 and Part 66
• Effective written and oral communication skills in English; Ability to speak in Mandarin would be advantageous to be able to liaise effectively with customers based in China
• Computer literate with a good knowledge of Microsoft Office applications

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description

• Industry/ Organization Type: IT Manufacturer/ Production
• Position Title: Technical Sales Support Specialist / Regional Solutions Engineer
• Working Location: Jurong East
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $5,000 + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide pre-sales support to the sales team.
• Address customer inquiries, understand their pain points, and propose the most suitable solutions for deployment.
• Build and maintain strong, productive, and collaborative relationships with all internal stakeholders (Commercial, Business Development, Finance).
• Conduct presentations for customers both physically and virtually.
• Perform product demonstrations for customers and partners at exhibitions/events in Singapore and regionally.
• Visit customer premises to assess requirements, constraints, and overall situations.

APPLY NOW!!!

• At least 2 years of working experience in Electrical, Electronic, Mechatronics, and Mechanical Engineering field preferred.
• Inexperienced candidates are welcome to apply as training will be provided.
• Regional travel to Asia Pacific is required (30%).
• Proficient in using Microsoft Office.
• Familiarity with SAP ERP or AUTOCAD is an added advantage but not essential.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67165 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

• Work closely with business stakeholders and functional teams to collect business requirements for SAP ERP system enhancements and customizations.
• Run configuration settings and maintenance on the FICO modules.
• Create and maintain functional and technical documentation, including program specifications, test plans, and user guides.
• Identify opportunities to enhance existing SAP processes, recommending and implementing improvements that add to operational efficiency and effectiveness.

Requirements:

• Diploma in Computer Science or equivalent
• At least 3 years of supporting SAP FICO modules experience.
• SAP certificates and experience with SAP S/4HANA is an added advantage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Job Info:

• Salary: Basic from $2900 - $4000 + AWS + VB + Incentive (Quarterly)
• Working Hour: Monday - Friday (8:30am - 5:30pm)
• Location: Bukit Batok MRT

Job Scope:

• Manage the product we distribute, overseeing all aspects of product management
• Provide pre-sale and post-sale application and sales support by analyzing customer needs and recommending appropriate solutions
• Prepare and present application and solution proposals based on customer requirements
• Offer technical and application support, responding to customer queries and issues via telephone or email
• Conduct product training and demonstrations for customers
• Collaborate with the sales team to maintain and strengthen relationships with existing customers
• Use product application knowledge to showcase how our products can better meet potential customers' needs compared to competing options
• Develop strong relationships with our product's principal and relay customer feedback to them for service and product enhancements
• Enhance customer relationships by adding value to their needs and building strong connections.

Requirements:

• Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronics
• Entry level candidates are welcome to apply
• Passion for automation, with creative and adaptive approaches
• Training on products will be provided
• Knowledge in PLC, Control/Automation, IOT Knowledge will be added advantage

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Determine and ensure execution of appropriate actions to recover business services as quickly as possible

• Run the technical bridge to drive all diagnostic and resolution activities

• Identify all resources needed to resolve the incident, including resources from JPMC partners, external vendors, different lines of business, and perform on-call support as required

• Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident

• Participate and proactively contribute in process improvement during incident downtime, post-incident reviews and problem management activities to ensure improved future performance of the team

• Actively design and manage personal improvement plan to set and meet team and individual performance goals

• Review the Corporate Technology environment to proactively identify events or lower severity incidents that could have major business impact if not resolved swiftly

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, Information Technology or related disciplines

• Minimum of 2 years’ experience in incident management, production support, IT operations or application support

• Previous experience managing Major Incidents in a corporate environment, with In-depth knowledge and understanding of Incident Management practices, skills and tools

• Automation/coding/experience is a definite asset (SQL/Python/Java/Splunk)

• Experience with Incident Management tool ServiceNow is required

• Excellent communication skills, able to communicate with senior Technology and Business management, and able to exercise judgement and sound decision-making under pressure

• Strong team player, ability to foster relationships from both a business and technical point of view as well as influence others across all contributing teams and disciplines

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=cc74f8c9a93cd17f65283c292bbf783e

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Role: Agile Process Assurance/Technology Risk Analyst (SDM - Software Development Methodology)

Key Requirements:

• 1+ year working experience Agile, Process Compliance, Process Assurance, IT Audit, Technology Risk working
• Must have good understanding and at least 1+ year hands-on working experience in System or Software Development Methodology (SDM), preferably worked with a development team before in banking or financial or insurance industry.
• Technology Audit / Third Parties Risk Assessment / Technology Obsolescence/ Technology Risk Management experience.
• IT Audit, Technology Obsolescence, Third Party Risk Assessment, IT Risk and Business Continuity
• Ability to communicate plans and deliver timely effective information to leadership and key stakeholders.
• Job Objectives: The Process Assurance Team is within Group Banking Technology (GBT), supporting bank’s Project, Development and Technology Delivery teams to ensure Process Compliance to System Development Methodology (SDM) process.
• Domain - Banking

Key Responsibilities:

1. Independently plan, conduct, and coordinate process assurance assignments, involving waterfall and agile projects. Review progress and evaluates results, which are communicated to the Project Manager and key stakeholders.
2. Independently leads and plans interaction with project managers and delivery leads to establish/execute process assurance plans.
3. Plans and implements recommendations for major improvements to existing processes and procedures.

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• Be willing to travel if needed.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Responsibilities

1. Requirements Analysis & Report preparation

• a. Responsible to identify and define detailed functional specification from Business users / Product Owners and Tribe Coaches
• b. Analyze and document the “to-be” business and operation processes based on the agreed requirements, perform impact assessment and effort estimation
• c. Monitor and escalate issues related to requirements and scope-creep to project managers & team leads
• d. Keep track of projects and workstreams’ key deliverables & deadlines
• e. Identify areas for improvement in various internal workflow, and help to streamline current processes and automation

2. Team Collaboration

• a. Participate in user story grooming and transitioning requirement to the developers and ensure a clear and complete understanding of the requirements
• b. Assist in translating business requirements into test scenarios
• c. Participate in daily scrum with development team to clarify queries and resolve blockers related to requirements and scope
• d. Maintain up-to-date knowledge base related to agile reporting, problem management, release planning, project governance and process assurance, and resource onboarding features and processes

3. Testing Management

• a. Defect Triarch - Clarify test findings escalated by test team and classify the findings either as valid defect, data issue or change request

4. Project Management

• a. Assist team lead in managing project tracking, including timeline, budget and deliverables
• b. Prepare daily status for multiple internal and outsourced projects

Requirements

1. At least 5-6 year experience in system analysis / business analysis or testing.

2. 3-4 year experience in Agile scrum processes will be advantage

3. Knowledge with IT projects life cycle in banking environment

4. At lease basic product knowledge on Digital banking and related technology

5. Good communication skills to liaise with different stakeholders (Technical / Business users / Testing team)

6. Strong analytical skills & interpersonal skills

7. Excellent skills in Microsoft Excel, PowerPoint preferred

8. Working knowledge of project management tools (Jira, Confluence) will be advantage

9. Able to work under stress and fast-pace environment

Our client, one of Asia-Pacific’s leading organizations is looking for:

Data Analyst

Enhance Generative AI Accuracy:

• Build and curate a comprehensive knowledge base to serve as a foundation for the Generative AI model.
• Evaluate and analyse AI-generated responses to identify areas of improvement and optimize accuracy.

Response Analysis and Evaluation:

• Identify, analyse, and assess the quality of AI-generated responses, ensuring they align with company standards and customer expectations.
• Collaborate with the AI Development team to implement necessary adjustments to improve response quality.

Safety Scenario Establishment:

• Develop and implement safety scenarios to mitigate the risk of inappropriate or sensitive AI responses, maintaining ethical and responsible AI interactions.

Data Set Maintenance:

• Deconflict and curate data sets across various platforms to ensure a diverse and clean input for the Generative AI model.
• Regularly update and refine data sets to reflect evolving language trends and user preferences.

Knowledge Base Updates:

• Perform daily updates to the knowledge base, integrating the latest product information, industry updates, and relevant content.
• Ensure accuracy and relevance of information provided by collaborating with product owners and subject matter experts

Demand Analysis:

• Engage in call listening activities to identify emerging demand topics and customer preferences.
• Provide insights and recommendations to the AI Project Manager for enhancing AI-generated responses in response to these demands.

Collaboration with Product Owners:

• Establish effective communication channels with product owners to continuously enhance the knowledge base and refine AI responses.
• Actively gather feedback and insights from product owners to improve the accuracy and relevance of AI interactions.

Product Knowledge & Call Handling Trained

• To be trained in Banking Related product knowledge and undergo training to learn how a customer service officer handles a customer over a call.
• Standby support to be activated on adhoc basis by Workforce Management team to service calls/emails or any other functions deemed to be necessary to maintain Customer Centre’s service levels.

These are the experience and skillsets that we are generally looking for:

• Meticulous and show great attention to detail. (Important)
• Possess an analytical mindset to identify key performance metrics and evaluate the success of Gen AI initiatives. (Important)
• Basic understanding of prompt engineering, data pre-processing, and data ingestion techniques in the context of Generative AI systems. (Good to have but not essential)
• Proficient in MS Office (Word, Excel, Project and PowerPoint)

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Interested applicants can also email CV at [email protected] (for faster processing, please state the exact job / position title applied “Data Analyst

"

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Komal Kotwani

EA Personnel Registration Number: R22120632

Job Summary:

We are seeking a skilled and experienced Technical Business Analyst with a strong background in Endur to join our dynamic team. The ideal candidate will have extensive knowledge of the Endur trading platform, along with a solid understanding of business analysis methodologies. The Technical Business Analyst will work closely with stakeholders to identify, analyze, and document business requirements, and translate them into technical specifications and solutions. This role requires a blend of business acumen, technical expertise, and excellent communication skills.

Key Responsibilities:

• Requirements Gathering and Analysis:
• Work with stakeholders to gather and document business requirements.
• Analyze business processes and identify areas for improvement.
• Translate business requirements into functional and technical specifications.
• Endur Platform Expertise:
• Utilize in-depth knowledge of the Endur platform to design and implement solutions.
• Provide technical support and troubleshooting for Endur-related issues.
• Configure and customize Endur to meet business needs.
• Project Management:
• Assist in project planning, including defining project scope, goals, and deliverables.
• Coordinate with cross-functional teams to ensure project milestones are met.
• Monitor project progress and provide regular updates to stakeholders.
• Stakeholder Collaboration:
• Serve as a liaison between business users and technical teams.
• Facilitate communication and ensure alignment on project objectives.
• Conduct workshops and training sessions for stakeholders as needed.
• Documentation and Reporting:
• Create detailed documentation of business processes, requirements, and solutions.
• Develop and maintain technical documentation for Endur configurations and customizations.
• Generate reports and dashboards to track project performance and outcomes.
• Quality Assurance:
• Develop and execute test plans to ensure the quality of delivered solutions.
• Perform system testing and user acceptance testing (UAT).
• Identify and resolve defects and issues during the testing phase.

Qualifications:

• Education:
• Bachelor’s degree in Business Administration, Information Technology, Finance, or a related field. Master’s degree preferred.
• Experience:
• Minimum of [X] years of experience as a Business Analyst or Technical Business Analyst.
• Extensive experience working with the Endur trading platform.
• Proven track record of delivering successful technology projects in the energy trading or financial services industry.
• Technical Skills:
• Strong knowledge of Endur configuration, scripting, and customization.
• Proficiency in SQL, PL/SQL, or other database query languages.
• Familiarity with programming languages such as Java, C#, or Python is a plus.
• Experience with data analysis and reporting tools.
• Soft Skills:
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

Preferred Certifications:

• Endur certification or relevant technical certifications.
• Certified Business Analysis Professional (CBAP) or PMI-PBA certification.

Additional Requirements:

• Ability to work in a fast-paced, dynamic environment.
• Willingness to travel as needed.

Find Your Dream Job With Us

WE ARE HIRING !! Apply now and make a difference.

Role: System Analyst

Job Requisition Number: JR37215, JR37228

Job Level: 6 to 9 years of relevant experience (L3)

Location: Singapore

Key Skills: Delivery experience on medium to large-scale projects.

Ability to understand and articulate process flows and functions end to end.

Job Objectives

To support infrastructure and DevOps requirements of AML Projects for transaction monitoring across all regions.

Job Responsibilities:

Infrastructure: -

- Work with GIPS/GIS to raise/provision/harden servers

- Perform application specific setup for new servers

- Set up Control-M flows for new servers

- Simple scripting tasks

DevOps:

- Create and maintain our BitBucket/Artifactory pipelines for new and existing projects

- Perform VeraCode/SonarQube scanning of code packages

- Work with central DevOps on any initiatives

Transaction Monitoring Application Support

- Application support will be a smaller part of the overall role.

- New hires will be expected to support the Actimize transaction monitoring application as well as supporting in-house programs.

- Analyse and define detailed functional specifications (FSD).

- Responsible for creating technical designs and documents (TDD).

- Support all phases of testing and implementation/deployment.

Key Requirements

Must have :-

• Commitment.

• Minimum 6 years of working experience in application testing, development and delivery.

• Ability to work in a fast-paced, team-oriented environment.

• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem-solving skills.

• Delivery experience on medium to large scale projects.

• Ability to understand and articulate process flows and functions.

• Strong communication and coordination skills across internal and external stakeholders and vendors.

Good to have:-

• Prior experience in working in vendor environment.

• Prior experience with setting up servers

• 3 years working experience with AML will be nice to have.

Essential Technical Skills:-

• Experience with Oracle PL/SQL, Oracle SQL.

• Batch Scripting in both Windows and Linux

• Control-M

• Knowledgeable on WebLogic or other similar application servers (e.g. WebSphere, JBoss)

• Experience in deploying and supporting Java, Unix and Windows applications

• Experience with DevOps tools – Jenkins, Artifactory, BitBucket, SonarQube, VeraCode

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a System Analyst to be part of their ITTeam for ongoing transformation projects. They are located in the West - easily accessible.

Duties of System Analyst:

• Provide ongoing support and enhancement for the company's SAP system.
• Design, develop, and maintain other in-house applications to meet business needs.
• Collaborate with internal teams and external vendors to gather business requirements, address system issues, and implement change requests.
• Create test data, conduct system tests, and document outcomes. Ensure system documents and operational guides are updated.
• Conduct training sessions for end-users to ensure effective system usage and adoption.

Requirements:

• Diploma / Degree in Information Technology
• 5 years of relevant experience with SAP related experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Application support (SuccessFactors) - Contract

Job posting done by Sheralynn Tjioe, Head of Interim and Contracting Solutions (Technology) Recruitment at Kerry Consulting

Email: [email protected]

My Client is a leading stable firm in Singapore.

Position Summary:

• Application support for SuccessFactors.
• The Application Support Engineer provides technical support for application-related issues and assists in investigations involving key technologies and application domains.
• Responsible for addressing complex problems requiring technology skills or domain/workflow experience.

Role and Responsibilities:

a) Maintain operational service documentation and develop guides.

b) Assist in implementing standardization across technologies/domains of applications.

c) Aid in documenting critical application workflows.

d) Assist in training activities.

e) Support the investigation of complex user-reported issues.

f) Develop preventive or mitigating solutions.

Requirements / Qualifications:

a) Diploma/Bachelor’s degree in computer science or a related highly technical discipline.

b) 3-5 years of technical/application support experience across multiple technology platforms.

c) Preferably ITIL v3/v4 certification and a strong background in service-oriented environments.

d) Strong knowledge and understanding of the IT industry and business requirements.

e) Demonstrated experience in supporting web, mobile, and client-based applications.

f) .Net or Java expertise.

To Apply

For a confidential chat regarding your next Technology role, please submit your resume (in MS Words format) to Sheralynn Tjioe at [email protected], quoting the job title. We regret that only shortlisted candidates will be contacted.

Registration No.: R1878306

License No.: 16S8060

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Role: System Analyst

Job Requisition Number: JR34029 JR34048 JR34050

Job Level: 6 to 9 years of relevant experience (L3)

Location: Singapore

Key Skills: Delivery experience on medium to large-scale projects.

Ability to understand and articulate process flows and functions end to end.

Job Objectives

To support AML Projects for transaction monitoring across all regions

Key Requirements

Must have :-

• Commitment.
• Minimum 6 years of working experience in application testing, development and delivery.
• Ability to work in a fast-paced, team-oriented environment.
• A strong & assertive communicator in speaking & writing. Analytical mindset and good problem solving skills.

· Delivery experience on medium to large scale projects.

· Ability to understand and articulate process flows and functions.

· Strong communication and coordination skills across internal and external stakeholders and vendors.

Good to have :-

• Experience in working in vendor environment.
• 1 - 2 years working experience with AML will be nice to have.

Essential Technical Skill :-

• Experience with Oracle PL/SQL, Oracle SQL.
• Batch Scripting, Control M, DevOps.

Please forward your resume in MS word format to [email protected] and [email protected]

Please refer your friends for any IT openings as we have various positions.

Please do not send PDF Format Resume . Send the following details

1. Notice period

2. Current Salary

3. Expected Salary

4. Visa Status in Singapore

5. Current Location