Total 37 front desk officer job vacancies in Others category in d11 novena thomson watten estate

Expat Dental is looking for a a full time front desk receiptionist (Saturdays included). Expat Dental’s Front Desk Executive is responsible for providing a superior service experience for both our patients and our visitors. You are the first and last point of contact for all guests and, thus, create the “face” of our organization. The key competencies of this position include organizational and planning skills, superior English communication skills, information gathering and monitoring skills, problem solving skills, judgment and decision making ability, initiative, confidentiality and attention to detail.

Job Description

• Responsible for the financial operations within the ASEAN & Oceania Region.
• Lead and direct the development and execution of the Region’s financial strategy and plans in alignment with the Organization’s objectives and regional business goals.
• Oversee the financial & accounting systems, controls, standards, and related matters, ensuring compliance with the relevant financial regulations and corporate standards.
• Provide strategic and actionable insights and work closely with the Regional CEO and other key executives to drive business growth, profitability, and operational efficiency, while maintaining strong financial discipline across all business operations in the Region.
• In charge of Corporate Strategy, including the Legal & Compliance function to safeguard the Organization's legal standing and reputation while driving compliance and risk management across the business, as well as the Corporate Governance function to ensure the Organization operates with transparency, accountability, and integrity, and maintaining robust governance structures, within the ASEAN & Oceania Region.

Job Requirements

• At least 15-20 years of experience in finance, with a significant portion in senior leadership roles, including experience as a CFO, Finance Director, or similar.
• Proven experience in managing financial operations/processes across a large, geographically diverse region, and in driving organizational improvements.
• Experience working in a Multinational Organization, with a deep understanding of regional financial, regulatory, and tax requirements.
• Strong Leadership skills and Strategic & Business Acumen.
• Strong technical financial and analytical expertise, as well as excellent Communication and Interpersonal skills to communicate effectively across all levels of the Organization.
• Proficient in Japanese Language to liaise with Japanese Management and Japan Head Office.

ASSURICH INDUSTRIES PTE LTD

ASSURICH Group, 41 years in industrial equipment distribution and after-sales service.

We offer a one-stop solution for automation systems, encompassing AGVs (Automated Guided Vehicles) for high-rise warehouse storage and automated production lines, robotic welding, pick & place for CNC machine centers and new energy storage (solar/H2).

JUNIOR ACCOUNTS OFFICER

We seek an experienced Accounts Officer to join our team.

Responsibilities:

- Manage and maintain AR / AP and posting of Invoices into ERP system

- Prepare financial statements & Cash Flow

- Ensure compliance with accounting standards

- Reconcile accounts and resolve stock discrepancies

- Perform financial analysis and other ad hoc financial matters

Requirements:

- 2+ years in an Accounts role, preferably in a Trading company

- experience in inter company accounts

- banking exposure

Preferred Qualifications:

- LCCI Accounting / Business Studies or similar qualifications

What We Offer:

- Competitive salary, 5 day week and productivity incentives

Others

- Retirees or semi-retired Singaporeans are encouraged to apply

How to Apply:

If you're a motivated and results-driven professional seeking a new challenge, please submit your resume and cover letter to [email protected] attn Anthony

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.

2. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.

3. Escort guests to their allocated guest rooms and show them the amenities in the room.

4. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.

5. Assist in the billing of guests invoices.

6. Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.

7. Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

1. Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.

2. At least two (2) years of relevant working experiences in the hospitality industry.

3. Customer oriented and with good working attitude.

4. Able to work independently and as well as a team.

JOB RESPONSIBILITIES

• Assist the Reservation Manager in planning, coordinating and controlling room reservation operations in the Hotel.
• Handle tour groups/ad hoc groups convention bookings and or correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines.
• Ensure that the Front Desk staff, Reservation Agents are kept up to date with information concerning the hotel and department.
• Ensure that all daily transactions are keyed into the computer system and updated.
• Handle all incoming mails for reservations and highlights the important requirements and information.
• Attend to all replies for letters and fax with regards to room reservations.
• Perform other duties as and when assigned by the Managements.

JOB REQUIREMENTS

• Possess at least a Professional Certificate/Higher NITEC in Hospitality
• Operations or equivalent.
• At least 2 years of experience in related field.
• Fluent in spoken and written English to manage hotel guests, hotel's system and various reports.
• Proficient in Microsoft officre and hotel systems.
• Strong ability to work independently as well as a team player.
• Good Communications and interpersonal skills.
• Work well under pressure.

Key Responsibilities:

• Conduct regular quality checks on processes and claims to ensure adherence to company standards.
• Develop and implement quality assurance guidelines and best practices for operational procedures.
• Monitor and evaluate customer interactions and claims to ensure compliance with internal and regulatory standards.
• Identify areas for improvement and work collaboratively with teams to enhance quality and operational efficiency.
• Prepare and present reports on quality performance, highlighting trends and actionable insights.

Qualifications:

• Prior experience in quality assurance within the insurance industry is preferred.
• BCP and PGI Certs will be advantageous
• Strong analytical skills and attention to detail.
• Excellent communication skills and ability to work collaboratively across teams.

EA Personnel Name: Izz Bin Lokman
EA Personnel No: R24124828
EA License No: 05C3451

Location:

Clinic in Novena Medical Center

About Us:

Our clinic in Singapore is dedicated to providing high- quality medical services to our patients. We specialize in serving the Japanese community in Singapore and are committed to offering healthcare that aligns with the standards and practices of Japan.

Job Description:

We are seeking a Patient Relations Officer who speaks and writes Japanese at a proficient level. The successful candidate will be responsible for providing support primarily to our clinic and patients in Singapore.

The Employee shall perform the following duties, including but not limited to:

• Answer phone calls and reply to customer enquiries.
• Making appointments and coordinate appointments.
• Register patients.
• Sending appointment reminders to patients.
• Prepare case notes and insurance claim forms.
• Assist in translating duties within and outside the clinic, facilitating communication between patients, clinic staff, doctors, and specialists.
• Handling Corporate and OTAI billing. Ensure billing details are correct.
• Handle OTAI claims.
• Liaise with OTAI for Letter of Guarantee (LOG).
• Liaise with specialist clinics, hospitals, laboratories and radiology for billing.
• Ensure to follow up outstanding payment from corporate, OTAI and self-payment patients.
• Maintain clinic facilities and supplies.
• Accurate data entry and maintenance of proper documentation.
• Performing cashier duties.
• Issuing petty cash expenses and managing claims.
• Training the new administrative / reception staff.
• Extend support in various administrative tasks within the Clinic.
• Perform any other duties as assigned by Management.

How to Apply:

Interested candidates, please submit your resume and cover letter. We look forward to hear from you!

[Order Number: 742235]

Responsibilities :

• To prepare the statutory accounts, Head Office report, corporate tax schedules, GST quarterly submission.
• To help in liaising with tax agent on corporate tax, ACAP review and transfer pricing document review.
• To monitor and report to HOD for changes/updates in Singapore Financial Reporting Standards including updating of procedure manual. Relevant laws such as Banking Act, Income Tax Act, Goods & Services Tax Act, Company Act etc.
• To support in the implementation of new or changes to the above.
• To support daily accounts operations duties such as journal input, system operation and other daily routine duties.
• To support any work-related duties assigned by HOD from time to time.
• Any other ad-hoc assignment as required

Requirements :

• Min 5 years of working experience in accounting department, corporate tax schedules and preparing GST quarterly submission for any industry
• Good communication skill and preferably proficient in Japanese language (JLPT N1, N2, N3) to work closely with stakeholders in Japan Head Office (Tokyo) will be added advantage.
• Possess strong analytical skills.
• Proficient in Microsoft Excel.

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

[Order Number: 742235]

Responsibilities :

• To prepare the statutory accounts, Head Office report, corporate tax schedules, GST quarterly submission.
• To help in liaising with tax agent on corporate tax, ACAP review and transfer pricing document review.
• To monitor and report to HOD for changes/updates in Singapore Financial Reporting Standards including updating of procedure manual. Relevant laws such as Banking Act, Income Tax Act, Goods & Services Tax Act, Company Act etc.
• To support in the implementation of new or changes to the above.
• To support daily accounts operations duties such as journal input, system operation and other daily routine duties.
• To support any work-related duties assigned by HOD from time to time.
• Any other ad-hoc assignment as required

Requirements :

• Min 5 years of working experience in accounting department, corporate tax schedules and preparing GST quarterly submission for any industry
• Good communication skill and preferably proficient in Japanese language (JLPT N1, N2, N3) to work closely with stakeholders in Japan Head Office (Tokyo) will be added advantage.
• Possess strong analytical skills.
• Proficient in Microsoft Excel.

To Apply, please kindly email your updated resume to [email protected]

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:
https://goodjobcreations.com.sg/en/privacy-policy/

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.

EA Personnel Name: Gary Ho Cheng Xuan
EA Personnel Reg. No.: R1549767
EA License No.: 07C5771

Job Description

• Man the reception desk of the school and attend to enquiries from new & existing parents
• Facilitate student registration process
• Organise and maintain course & student data
• Update statistics report for the branch
• Liaise with Chinese teachers and parents on administrative matters

Job Requirements

• Proficient in both Mandarin and English
• Must be able to communicate fluently in Mandarin with teachers from China
• Required to work on Saturday and Sunday
• Competence in PC skills (MS Microsoft Office)
• At least 2 years of relevant working experience
• Confident with good interpersonal and communication skills
• Organised and meticulous

This role is responsible for smooth hospital operations, display consistent excellent service level to patients at all times.

Job Responsibilities

1. Greeting and Assistance: Welcome patients, visitors, and doctors at various entrances and counters. Enquire about their purpose of visit and offer directions or assistance.
2. Complaint Handling: Address complaints and feedback professionally.
3. Tours: Conduct maternity and hospital tours for potential patients.
4. Membership Applications: Process walk-in membership applications.
5. Email Inquiries: Respond to Guest Services and Membership email inquiries promptly.
6. Patient Accompaniment: Accompany patients to their wards and conduct room or delivery suite orientation after admission.
7. Hospital Items Management: Receive hospital items like gift packs, perform stock-take, deliver items to patients, and maintain inventory records.
8. Support and Coverage: Provide support and cross-coverage for colleagues from Concierge, Bellhop, and Guest Services Associates during their breaks or absences.
9. Other Duties: Perform any other assigned tasks as needed.

Requirements:

• GCE “N” Level or GCE "O" Level
• At least 1 years’ experience in healthcare or hospitality industries
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Good Team Player

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.

2. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.

3. Escort guests to their allocated guest rooms and show them the amenities in the room.

4. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.

5. Assist in the billing of guests invoices.

6. Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.

7. Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

1. Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.

2. At least two (2) years of relevant working experiences in the hospitality industry.

3. Customer oriented and with good working attitude.

4. Able to work independently and as well as a team.

JOB RESPONSIBILITIES

• Assist the Reservation Manager in planning, coordinating and controlling room reservation operations in the Hotel.
• Handle tour groups/ad hoc groups convention bookings and or correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines.
• Ensure that the Front Desk staff, Reservation Agents are kept up to date with information concerning the hotel and department.
• Ensure that all daily transactions are keyed into the computer system and updated.
• Handle all incoming mails for reservations and highlights the important requirements and information.
• Attend to all replies for letters and fax with regards to room reservations.
• Perform other duties as and when assigned by the Managements.

JOB REQUIREMENTS

• Possess at least a Professional Certificate/Higher NITEC in Hospitality
• Operations or equivalent.
• At least 2 years of experience in related field.
• Fluent in spoken and written English to manage hotel guests, hotel's system and various reports.
• Proficient in Microsoft officre and hotel systems.
• Strong ability to work independently as well as a team player.
• Good Communications and interpersonal skills.
• Work well under pressure.

We are looking for a Front of House to manage the front desks in our studio. This is a full time role.

You will be the first point of contact for the company, offering administrative support across the organisation. You should be able to deal with issues in a timely and effective manner, while streamlining office operations.

Multitasking and stress management skills are essential for this position.

Responsibilities:

1. Attending and following up with walk-ins, email, message and phone enquiries
2. Liaising with clients and Instructors with scheduling of appointments
3. Collecting Payments
4. Basic Housekeeping
5. Administrative Duties

Who we are looking for:

We are looking for a people person who is able to multitask and problem solve. You must be able to commit to working 1 weekend a week.

Benefits:

• Pilates membership

• Hospitalisation, outpatient and dental care

• Competitive wage structure

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

As an Investigation Officer, you will be responsible for conducting thorough and impartial investigations into various incidents or violations.

In this role, you will:

• Conduct audits on employers to ensure compliance.
• Investigate non-compliance issues promptly and thoroughly, documenting findings and recommending appropriate actions.
• Enforce compliance with employee contribution requirements and recover any outstanding payments from employers.
• Travel to different places of employment to conduct investigations and facilitate resolution of compliance issues.
• Handle voluntary self-rectification processes, assisting employers in rectifying compliance issues.
• Manage and respond to whistleblower reports including investigating allegations of wrongdoing.
• Maintain accurate records of investigations, audits, and enforcement actions, ensuring confidentiality and compliance with data protection regulations.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Relevant experience in conducting audits, investigations, or enforcement activities.
• Good analytical skills, with the ability to identify issues, analyse data, and develop effective solutions.
• Good communication skills with the ability to communicate complex information clearly.
• Attention to detail and accuracy in gathering, documenting, and analysing evidence.
• Willingness to travel to different locations as needed for investigations and audits.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

For our Food & Beverage (F&B) company named as Hong Kong Cha Kee Pte Ltd, looking for a person for the position of CEO who encompasses a broad range of responsibilities that drive the overall direction and success of the business.

Here are key roles and responsibilities:

1. Strategic Leadership

Vision and Mission: Define and communicate the company's vision, mission, and strategic goals.

Long-term Strategy: Develop and implement long-term strategies for growth, expansion, and sustainability.

Market Positioning: Ensure the company is well-positioned in the market and adapts to industry trends.

2. Financial Oversight

Profitability: Monitor financial performance, ensuring profitability and cost-efficiency.

Budgeting: Oversee the development and management of the company's budget.

Investment Decisions: Make strategic investment decisions that align with the company's goals.

3. Operations Management

Supply Chain and Production: Ensure efficient operations, including sourcing, production, and distribution of food and beverage products.

Quality Control: Maintain high standards of quality and safety in all aspects of production and service.

Technology Integration: Leverage technology to optimize operations, including inventory management and customer service.

4. Brand and Marketing Management

Brand Development: Build and maintain a strong brand identity and reputation.

Marketing Strategies: Develop and oversee marketing and advertising strategies to increase brand visibility and customer engagement.

Customer Experience: Focus on enhancing the customer experience, both online and offline.

5. Human Resources Leadership

Team Building: Recruit, develop, and retain top talent across the organization.

Company Culture: Foster a positive and inclusive company culture that aligns with the company’s values.

Employee Engagement: Implement policies that promote employee satisfaction, productivity, and well-being.

6. Stakeholder Management

Investor Relations: Communicate with shareholders, investors, and the board of directors regarding the company’s performance and strategic direction.

Partnerships: Build and maintain relationships with key partners, suppliers, and vendors.

Community Engagement: Engage with the community and ensure corporate social responsibility initiatives are aligned with the company’s values.

7. Risk Management

Regulatory Compliance: Ensure the company complies with all relevant laws and regulations, particularly those related to food safety, labor, and environmental standards.

Crisis Management: Develop contingency plans and respond to crises, such as food safety issues or supply chain disruptions.

Sustainability: Implement sustainable practices that minimize environmental impact and ensure long-term viability.

8. Innovation and Growth

Product Development: Oversee the development of new products that meet market demand and enhance the company’s competitive edge.

Expansion: Identify and pursue opportunities for expansion, whether through new locations, franchises, or entering new markets.

Digital Transformation: Drive digital initiatives, such as e-commerce platforms, delivery services, and data analytics, to stay competitive.

9. Ethics and Integrity

Ethical Leadership: Lead with integrity and ensure that the company upholds ethical standards in all aspects of business.

Transparency: Maintain transparency with employees, customers, and stakeholders, particularly in decision-making processes.

10. Visionary Leadership

Industry Trends: Stay ahead of industry trends and ensure the company is prepared for future challenges and opportunities.

Innovation: Encourage innovation and creativity within the company, fostering a culture of continuous improvement.

ASSURICH INDUSTRIES PTE LTD

ASSURICH Group, headquartered in Singapore and branches across ASEAN, boasts 40 years of expertise in industrial equipment distribution and after-sales service.

We offer a comprehensive one-stop solution for automation systems, encompassing AGVs (Automated Guided Vehicles) for high-rise warehouse storage and automated production lines, robotic welding, pick & place for CNC machine centers and new energy storage (solar/H2).

ACCOUNTS OFFICER

We seek a highly skilled and detail-oriented Accounts Officer to join our team.

Responsibilities:

- Manage and maintain accurate and up-to-date financial records

- Prepare financial statements, including balance sheets, income and cash flow statements

- Ensure compliance with accounting standards

- Reconcile accounts and resolve discrepancies

- Perform financial analysis and provide insights to management

Requirements:

- 3+ years in managing full set of accounts

- experience in inter company accounts and consolidation

- banking exposure

Preferred Qualifications:

- Bachelor's degree in Accounting or similar

What We Offer:

- Competitive salary, 5 day week and productivity incentives

How to Apply:

If you're a motivated and results-driven professional seeking a new challenge, please submit your resume and cover letter to [email protected] attn Anthony

Job Descriptions

1. Provide Japanese to English/English to Japanese translation of the conversation between Japanese members and Accounts staff when required for billing, courses, event registration matters.
2. Attend to member’s enquiries by phone or at front counter
3. Online courses registration and events booking
4. Answering incoming call
5. Daily mails distribution
6. Support of company events upon requests
7. Ad-hoc admin jobs support as and when required by Manager

Job Requirements

1. JLPT 1 and above to be able to liaise with Japanese Members
2. Computer knowledge of Microsoft words/Excel, power point
3. Must be willing to work on all weekends and public holidays

Working hours

• 9am to 7pm – rest day on weekdays

Are you passionate about ensuring smooth payroll operations and contributing to a positive work environment?

We are seeking a dynamic Payroll Officer to join our Group Human Resource team. If you're ready to take on a diverse range of responsibilities and grow your career in HR, we want to hear from you!

Responsibilities

• Responsible for the full payroll functions of selected companies
• Provide support in leave administration, employee benefits administration, medical claims, work pass applications, WICA, etc.
• Support the consolidation of HR reports / analysis for the Group and generate statistical reports as and when required
• Supervise and ensure proper maintenance and control of employees’ data
• Provide end to end recruitment support for all levels of staff, including job advertisement positing, screening and interview scheduling
• On-boarding preparation and orientation
• Managing employee relations, such as grievance handling, disciplinary issues and attending to feedbacks or complaints
• Managing employee exit in a sensitive manner during exit clearance and interviews in preparation for off-boarding
• Assist in ad-hoc HR Project and any other assigned duties

Requirement

• Certificate or Diploma in Human Resource Management or equivalent
• Minimum 1- 2 years of related working experience
• Excellent interpersonal and communication skills / easily connects with people
• Knowledge in payroll software, those with knowledge in using of InfoHRIS would be an added advantage
• Working knowledge of labor regulations and statutory guidelines
• Self-motivated, able to multi-task and work with minimum supervision
• Meticulous, resourceful with a positive work attitude

Interested applicants are invited to apply online attached with a comprehensive resume stating experience, qualification, current & expected salary and email to [email protected]

We regret that only shortlisted candidates will be notified

Job Description:

The Guest Services Officer is responsible to present a welcoming and knowledgeable experience to patients and customers at the Information Counter and in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Manager, Hospitality and Senior Manager, Guest Services.

Responsibilities:

Handle walk-in and telephone enquiries at the information counter or in the lobby, provide information on general directions for clinics, wards and facilities in the hospital, booking of hospital tour, price list for hospital stay, etc.

• Handle complains/feedbacks professionally if any.
• Conduct maternity/hospital tours to introduce potential patients
• Process walk-in membership application.
• Reply Guest Services and Membership emails enquires on a timely manner.
• Accompany patients to their respective wards and conduct room orientation or the delivery suite after the completion of the admission process when required.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• To support/cross coverage for fellow colleagues from Concierge, Bellhop and Guest Services Associates when they are on meal breaks, sick leave, annual leave etc when required.
• Perform any other duties that may be assigned from time to time.

Requirements:

• GCE “N”, “O” Level or Diploma
• At least 2 years’ experience in healthcare or hospitality industries
• Proficient in Microsoft Excel and Word
• Works precisely and accurately with details and factual information.
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Independent, self-motivated, and results-driven.
• Good Team Player.
• 5 days work week/Saturday is a working day
• Off on 1 of the weekday and rest day on Sunday
• Mon to Fri 8:00am to 5:30pm / 8:00am to 5:00pm

Job Description:

The Guest Services Officer is responsible to present a welcoming and knowledgeable experience to patients and customers at the Information Counter and in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Manager, Hospitality and Senior Manager, Guest Services.

Responsibilities:

Handle walk-in and telephone enquiries at the information counter or in the lobby, provide information on general directions for clinics, wards and facilities in the hospital, booking of hospital tour, price list for hospital stay, etc.

• Handle complains/feedbacks professionally if any.
• Conduct maternity/hospital tours to introduce potential patients
• Process walk-in membership application.
• Reply Guest Services and Membership emails enquires on a timely manner.
• Accompany patients to their respective wards and conduct room orientation or the delivery suite after the completion of the admission process when required.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• To support/cross coverage for fellow colleagues from Concierge, Bellhop and Guest Services Associates when they are on meal breaks, sick leave, annual leave etc when required.
• Perform any other duties that may be assigned from time to time.

Requirements:

• GCE “N”, “O” Level or Diploma
• At least 2 years’ experience in healthcare or hospitality industries
• Proficient in Microsoft Excel and Word
• Works precisely and accurately with details and factual information.
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Independent, self-motivated, and results-driven.
• Good Team Player.

JOB RESPONSIBILITIES

• Assist the Front Office Manager in planning, coordinating and controlling room reservation operations in the hotel.
• Handle tour groups/ ad-hoc groups, convention bookings and other correspondence pertaining to contracts by commercial companies, Travel Agents and Airlines.
• Ensure that the Front Desk staff, Reservation Agents are kept up to date with information concerning the hotel and department.
• Ensure that all daily transactions are keyed into the computer system and updated.
• Handle all incoming mails for reservations and highlights the important requirements and information.
• Attend to all replies for letters and fax with regard to room reservations.
• Perform other duties as and when assigned by the Management.

JOB REQUIREMENTS

• Possess at least a Professional Certificate/Higher NITEC in Hospitality Operations or equivalent
• At least 2 years of experience in related field
• Fluent in spoken and written English
• Proficient in Microsoft Office and Hotel systems
• Strong ability to work independently as well as a team player
• Good communication and interpersonal skills
• Work well under pressure
• May be required to work nights, weekends and public holidays

OTHER INFORMATION

• Yearly increment
• Annual Wage Supplement
• Incentives such as 2nd Tier Payment, Long Service Award and Extra Mile Award etc
• Outpatient medical benefits
• Dental benefits

ABOUT US

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

JOB SCOPE

The Front Office Executive will assist the Front Office Manager to ensure the smooth operations of the Front Office Department.

JOB RESPONSIBILITIES

1. Supervise the Guest Service Agent, Communications Officers, Cashiers and Bellman to ensure smooth running of the Front Desk.

2. Provide excellent guest services to all guests making their enquiries at the Front Office counters.

3. Escort VIP guests to their rooms and show them the amenities within the rooms.

4. Ensure that the availability of rooms are closely monitored to make the needs of the operations.

5. Assists all guests in their checking in and checking out registration and make them feel comfortable at all times.

6. Provide concierge services to the guests during their stay with the Hotel.

JOB REQUIREMENTS

1. Possess Certificate/Diploma in Hotel Accommodation from SHATEC or any

local training institutions.

2. Possess at least 2 years of experience in the same capacity in the Hotel industry.

3. Excellent customer service skills in handling large group check in and check out services.

JOB SCOPE

Guest Relations Officer will assist the Front Office Manager in providing good customer service to guests and walk in guests.

JOB RESPONSIBILITIES

1. Attend to guests enquiries, complaints and follow up on the complaints made by guests.

2. Assist in attending to guests check in and check out as and when needed when there is a shortage of manpower for the Front Desk Reception Officer.

3. Escort guests to their allocated guest rooms and show them the amenities in the room.

4. Periodically check lobby elevators, door and front driveway to ensure it is not overcrowded.

5. Assist in the billing of guests invoices.

6. Ensure that Bell hops and Doorman are available to attend to transfer the luagages of the guests from their hotel rooms to the Front Desk Counter to carry out their check out registration.

7. Perform other ad-hoc duty as assigned by HOD.

JOB REQUIREMENTS

1. Possess a Certificate in Hotel Accommodation from SHATEC or any private training institute.

2. At least two (2) years of relevant working experiences in the hospitality industry.

3. Customer oriented and with good working attitude.

4. Able to work independently and as well as a team.

Hotel Royal Limited was incorporated in Singapore in 1968 to carry on the business of a hotelier. It located right in the heart of Singapore's most exclusive district and is only minutes away from the renowned shopping and entertainment haven of Orchard Road. The Novena MRT Station is within 8 minutes walking distance from the hotel. Public transport such as taxis & buses are also easily available from the hotel's main entrance to bring guests to all parts of Singapore. We have been awarded several gold awards with the National Crime Prevention Council over the past years since 1997 for excellent security practices.

Job Descriptions

1. Provide Japanese to English/English to Japanese translation of the conversation between Japanese members and Accounts staff when required for billing, courses, event registration matters.
2. Attend to member’s enquiries by phone or at front counter
3. Online courses registration and events booking
4. Answering incoming call
5. Daily mails distribution
6. Support of company events upon requests
7. Ad-hoc admin jobs support as and when required by Manager

Job Requirements

1. JLPT 1 and above to be able to liaise with Japanese Members
2. Computer knowledge of Microsoft words/Excel, power point
3. Must be willing to work on all weekends and public holidays
4. Primary/Secondary School/O Level

Working hours

• 9am to 7pm – rest day on weekdays