Job Description
As the Cleaning Operations Manager, you will have the following key responsibilities:
Supervision: Oversee the tasks of chambermaids, ensuring that they perform housekeeping duties systematically and uphold the cleanliness standards, including maintaining common areas in compliance with established work requirements.
Physical Requirements: Be physically capable of lifting objects weighing up to 25kg and pushing or pulling loads of approximately 100kg. Your role may also entail physically demanding activities such as carrying furniture, dusting, wiping, sweeping, mopping, waste handling, as well as basic gardening and grass cutting.
Effective Communication: Utilize excellent communication skills when interacting with a diverse range of stakeholders, including guests, employees, and third parties. Your interactions should consistently reflect positively on the hotel, its brand, and the company.
Manual Work: Engage in activities that require frequent bending, stooping, kneeling, standing, climbing stairs, and moving throughout the facility. You will also handle various objects and equipment to maintain the facility's cleanliness.
Administrative Tasks: Demonstrate proficiency in reading and writing abilities through the use of Microsoft Office software. This is essential for tasks such as completing paperwork, generating management reports, interpreting results, giving, and receiving instructions, as well as providing training as needed.
Safety Oversight: Ensure that all duties performed by Supervisors and Cleaners align with their job descriptions and adhere to all relevant health and safety requirements.
Requirements
To excel in this role, you should meet the following requirements:
Performance Under Pressure: Exhibit a strong willingness to perform effectively even under high-pressure situations. You should be self-motivated, possess high energy, and maintain enthusiasm for your work.
Flexible Work Hours: Be prepared to work flexible hours, including rotating shifts (7am to 3pm, 3pm to 11pm, or 11pm to 7am), weekends, and public holidays, as assigned.
Cleaning Expertise: Possess knowledge of cleaning and sanitation processes and standards.
Equipment Proficiency: Be skilled in the operation of cleaning machinery, including but not limited to Hi-jet, Single Dice, Ride on scrubber, Push behind scrubber, and Robotic scrubber.
Outdoor Work: Be willing to work outdoors, as some projects may involve outdoor environments.
Experience: Have a minimum of 2 years of experience in Hotel housekeeping or relevant roles within 5-star hotels.
If you meet these qualifications and are ready to take on the responsibilities of a Cleaning Operations Manager, we invite you to apply for this exciting opportunity. Join our team and contribute to our commitment to providing exceptional cleaning services while upholding the highest standards of quality and safety.
