Total 21 communications officer job vacancies in Transportation / Logistics category in CAA-Changi Airport Terminal 2

Specific Job Role/Scope:

• Work together as a team at Import Billing section. Generate invoices, resolving customer questions and liaise with account holders on quotation.
• Liaise with Finance department on invoice approval and maintain good communication and teamwork with other departments.
• Accountable to Import Team Leader for the efficient operation of Import Services - Import Billing

Responsibilities and Duties:

• Performing day to day billing operations.
• Checking invoices and its accuracy.
• Sending of E-invoices to customers and overseas agents within deadline.
• Liaise with finance department on recovery matters.
• Submit monthly report.
• Monitor shipments pending for Routine Order advice.
• Attend to enquiries, complaints and request from inter department / within department / customers and overseas agent.
• Attend import monthly meeting.
• Undertake projects / work improvement.
• Assist Manager / Supervisor to enforce operational system/requirements.

Job Requirements:

. Min. 1 year experience in airfreight industry

. Min. 1 year experience in billing

. 5.5 working days (Alternate Saturday)

Job scopes:

• Act as the main point of contact for assigned key accounts, ensuring excellent service and maintaining strong client relationships.
• Understand clients' air export requirements and provide customized logistics solutions.
• Monitor and update customers on shipment status, ensuring timely communication and resolution of issues.
• Address and resolve service-related inquiries, complaints, or concerns promptly.
• Support the sales team by preparing quotations, proposals, and pricing for air export shipments.
• Prepare and review air export documentation including Airway Draft.

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Operation Officer located in Changi. Our client provides full-fledged freight forwarders offering full inter-model transportation services for both inbound and outbound cargos. Your responsibility involves managing import operations, including awaiting pre-alerts to handle cargo release or delivery arrangements. Responsibilities include inspecting cargo at the warehouse for discrepancies and consulting the team leader for further instructions. The role requires regular communication with customers and overseas agents, monitoring emails, and handling customs-related tasks such as pre-declaring permits and submitting shipment details via the CCN system to Singapore Customs. Additional duties include billing, email correspondence, and other air import operations tasks, with a willingness to work overtime as needed.

Qualifications:

• Minimum GCE N/O Level
• Good in MS Office – word, excel, PowerPoint

Benefits:

• Basic Salary up to $2,800 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Operation Officer located in Changi. Our client provides full-fledged freight forwarders offering full inter-model transportation services for both inbound and outbound cargos. Your responsibility involves managing import operations, including awaiting pre-alerts to handle cargo release or delivery arrangements. Responsibilities include inspecting cargo at the warehouse for discrepancies and consulting the team leader for further instructions. The role requires regular communication with customers and overseas agents, monitoring emails, and handling customs-related tasks such as pre-declaring permits and submitting shipment details via the CCN system to Singapore Customs. Additional duties include billing, email correspondence, and other air import operations tasks, with a willingness to work overtime as needed.

Qualifications:

• Minimum GCE N/O Level
• Good in MS Office – word, excel, PowerPoint

Responsibilities:

• Booking of flights with airlines
• Arrange shipments with customers and contractors
• Maintain good relationships with both internal and external stakeholders
• Handle all customers' enquiries timely and effectively
• Work closely with internal operations to meet customer’s requirements
• Ensure compliance with customer’s Standard Operating Procedures
• Ensure all data are updated correctly in system
• Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
• Track and monitor shipments status and inform customer accordingly
• Monitors progress to achieve month end targets
• Work with billing team to close off jobs and issue invoice
• Take charge of supplier’s invoice disputes
• Take lead in issue resolutions
• Implement improvements to enhance service capability within the team
• All other ad-hoc work instructions from Supervisor / Manager

Requirements:

• Diploma in Supply Chain or related module equivalent and above
• At least 2 years of related experience in freight forwarding industry
• Strong knowledge in freight forwarding operations
• Proficient in Microsoft Office (Outlook, Excel, Powerpoint etc)
• Communication skills
• Able to multitasking and ability to manage time effectively
• Problem-solving

Job Responsibilities

• Execution of AWBs and Closing of daily Console
• Coordinate with agents, carriers, co-loaders, customers
• Attend to daily job issues (Amendment of Weight, AWB, etc)
• Monitor daily Console timing as to ensure cargo up-lift on time
• Coordinate with Warehouse/Contractors as to ensure smooth flow of cargos transfer from Warehouse to Terminals and arrange collection if needed.
• Drive continuous improvement of Airfreight Export operations
• Shift work required

Job Requirements

• GCE N level and above
• 1 year of working experience in Freight or 2 years of working experience
• Good Interpersonal Skills
• Good time management
• Able to work with MS Office

Key Responsibilities:

Daily Tool Store Operations:

• Handle the receipt, documentation, storage, and distribution of aircraft tools.
• Ensure safety and proper management of tools.
• Maintain a 5S environment within the tool store.

Tool Calibration and Safety:

• Ensure tools are calibrated and that lifting gear undergoes timely load testing and visual inspections.
• Track the expiry dates of tools and equipment.

Vendor Liaison:

• Coordinate with vendors for the purchase, repair, and maintenance of aircraft tools.

Record Keeping and Compliance:

• Maintain accurate records for operations and training.
• Coordinate for authority and customer audits.
• Keep up with the paperwork related to tool management.

Equipment and Vehicle Maintenance:

• Oversee the upkeep and maintenance of department equipment, tools, and vehicles.
• Manage the maintenance and repair program for aircraft tools, either troubleshooting in-house or liaising with external vendors.

Staff Training and Safety:

• Train staff on minor troubleshooting for tools and equipment.
• Conduct briefings on technical handling and safety issues for staff.

Miscellaneous:

• Perform any additional duties as assigned by the Operation Executive.

Requirements:

• Education: Higher NITEC or Diploma in Logistics/Supply Chain or a related discipline.
• Experience: Preferably at least 2 years of relevant work experience.
• Skills:Knowledge of SAP is an advantage.
  Strong analytical, interpersonal, and communication skills.
  Proficiency in Microsoft Office.
  
• Other:Ability to work in a team environment.
  Class 3 driving license.
  Willingness to work overtime and on weekends when necessary.

About the Role

The Senior/Officer, Air Import is responsible to execute day to day Air Import duties as specified by the Senior Supervisor, Air Import. You will play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

Key Responsibilities

• Import Operation

1. Manage daily import operations and documentation
2. Monitor assigned customer's inbound shipments closely
3. Coordinate with team members, vendors and customers to ensure smooth transcation for all import shipments
4. Complying on shipment event/milestone update in CW1
5. Receive and process nomination and local customer booking and provide flight details
6. Arrange collection/Delivery with transporter
7. Declare import permit when necessary

• Customer Service

1. Handle customer inquiries promptly and effectively
2. Communicate with origin network
3. Sending pre-alert to customer
4. Process invoices and generate DO

• Adhoc

1. Any adhoc duties assigned by the Senior Supervisor/Assistant Manager, Air Import

Qualifications

• Minimum 2 years’ experience in the Air Import Operation
• Minimum GCE ‘O’ level education
• Experience in freight forwarding and logistics industry
• Full understanding of all freight and logistics product solutions
• Proficient in MS Office and Tradenet
• Meticulous and accurate with a positive attitude and able to multi-task
• Ability to work both independently and within a team
• Excellent interpersonal and communications skills

About the Role

The Senior/Officer, Air Export is responsible to execute day to day Air Export duties as specified by the Supervisor, Air Export Operations. You will play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

Key Responsibilities

• Export Operation

1. Ensure all shipments HAWB/MAWB and billings are executed on time and accurately
2. Ensure all FWB/FHL transmitted to terminal before transfer
3. Liaise with transporter to ensure all shipments are transfer to terminal on time
4. Adhere to customer's SOP and requirements at all times

• Contractor Costing

1. Ensure that all contractor's cost are correct and updated into system
2. Liaise with accounts department to ensure all cost are tally

• Permit

1. Review permit report and ensure all shipments are declared
2. Comply with AED requirements
3. CMD Submission via CCNHub

• Shipment Uplifting

1. Check and update shipment uplifting timing in report file and system
2. Ensure all offloaded/partial shipment status are updated in report file

• Adhoc

1. Any adhoc duties assigned by the Supervisor

Qualifications

• Minimum 2 years’ experience in the Air Export Operation
• Minimum GCE ‘O’ level education
• Experience in freight forwarding and logistics industry
• Full understanding of all freight and logistics product solutions
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Ability to work both independently and within a team
• Excellent interpersonal and communications skills

• 5.5 day week

• Willing to work at Changi Airfreight Centre (Cargo Complex)

• Co-ordinate Air import freight shipments and transport arrangements

• Ensure timely preparation of documents for Customs clearance (inward or outward permit application, delivery orders etc.) for Import and Export consignments in compliance with customer requirements and shipping practices

• Arrange timely pick-up and delivery of cargo to and from customers according to schedule

• Prepare billing invoices to customers

• Forklift License preferred

Working hours

• 5 days work week, fix off on Sun and rostering off day on Sat, Tue, Wed or Thu
• Working hours: 8.30am to 6pm
• Overtime work when required
• Working Location: Changi Cargo Agents Megaplex 1

Job Scope

• To monitor closely assigned customers’ inbound shipments
• Work closely with respective overseas offices to monitor its uplift at point of export till its arrival
• Update customers promptly of delivery date and if any irregularity to inform them
• Maintain close communication with overseas offices, internal customers, authorized contractors and ground handling agents to track closely its arrival and customs clearance
• Other ad-hoc duties as assigned by his/her immediate superior and/or manager

Job Requirements

• Must be familiar with Microsoft Word and Excel
• Must be able to work independently
• Must be able to converse in English fluently through email and phone
• Must possess a sense of urgency and responsibility in work
• Outgoing personality
• Willing to learn with good attitude
• Prior work experience in this industry is not required, but will be advantageous if have

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently
• Working Days: 5.5 days (Sunday / Public Holiday duty, according to work roster)
• Working Hours: 9am - 6pm & 9am - 1pm
• Working Location: 9 Airline Road

Responsibilities:

· Do break bulking for Import Consol Pouch.

· After breakbulk, input shipments record into Master Checklist.

· Segregate documents for Omni and co- loading customers.

· For indirect customers, call to check who is their cargo handling agent.

· Contact forwarder/s to collect document/s for their customers.

· Turnover shipping documents to other forwarders.

· Collect payment and release of cargos to forwarders.

· Update pod for delivered or released cargoes (to forwarder) into system.

· Provide Local Handling Charges upon request.

· Prepare documents for survey.

· To conduct survey at SATS or/ and DNATA.

· Ensure all delivery notes and permits is returned by contractor.

· To load and unload cargo.

· Do billings.

· Any other duties assigned by superior.

· Print all pre- alert from origin.

· Prepare clearance list for Cargotec.

· Declare permit for Air import, Export XO & Bonded warehouse.

· Generate delivery note.

· Prepare delivery list for contractor.

· Break import consol document pouch.

· Input all import shipments data in the master checklist.

· Prepare documents for survey shipment.

· Generate substitute invoice for Lattice shipments.

· Input freight and insurance in WMS system for Lattice shipments.

· Update POD.

· Communicate with internal and external customers.

· Import Billing.

· Submission of cargo manifest declarations to CCN.

· Generate monthly import & export reports to customers.

· Input vendor invoice numbers in EE.

· Generate tax invoice for third party permit declaration.

Tasks & responsibilities

• Handle daily airfreight export operation
• Executing MAWB/HAWB accurately
• Executing of general cargo/dangerous goods/LC/perishable and live animal shipments
• Sending of pre-alerts to shipper and overseas agent
• Ensure cargoes are correctly labelled
• Attend to any terminal requests / amendments to ensure timely uplift
• Attend to customer/overseas agent queries
• Any other tasks as assigned

Qualifications & experience

• Basic Air export knowledge
• DGR certification will be an added advantage

Benefits

• Comprehensive Medical coverage including Outpatient, Dental and Optical coverage

Working Location

• Changi Airfreight Centre

Working Hours

• Monday to Thursday: 11:00 am to 8:00 pm
• Friday: 12:00 pm to 9:00 pm
• Alternate Saturdays: 10:00 am to 2:00 pm

• Process export orders and coordinate shipments with customers, transporters and warehouse according to established systems and processes.
• Serve as liaison providing shipping details to the customer whereby advising appropriate individuals of order changes as they occur.
• Ascertain accurate and timely data processing into the freight solutions system.
• Identify problems, consider alternative solutions, and make recommendations for action. Provide support/service to customers as well as keeping those affected by the decisions up-to-date.
• Ensures high quality customer service and engagement by frequently interacting with external customers through phone, mail and sales call.
• Maintains close working relationship across Business Development units and drives opportunity development of accounts.
• To streamline existing processes to increase operational productivity.
• Provide support on data and statistical reporting required by the Management through systems and applications.
• To assist in any other administrative duties as assigned by the Management from time to time.

Responsibilities:

· Do break bulking for Import Consol Pouch.

· After breakbulk, input shipments record into Master Checklist.

· Segregate documents for Omni and co- loading customers.

· For indirect customers, call to check who is their cargo handling agent.

· Contact forwarder/s to collect document/s for their customers.

· Turnover shipping documents to other forwarders.

· Collect payment and release of cargos to forwarders.

· Update pod for delivered or released cargoes (to forwarder) into system.

· Provide Local Handling Charges upon request.

· Prepare documents for survey.

· To conduct survey at SATS or/ and DNATA.

· Ensure all delivery notes and permits is returned by contractor.

· To load and unload cargo.

· Do billings.

· Any other duties assigned by superior.

· Print all pre- alert from origin.

· Prepare clearance list for Cargotec.

· Declare permit for Air import, Export XO & Bonded warehouse.

· Generate delivery note.

· Prepare delivery list for contractor.

· Break import consol document pouch.

· Input all import shipments data in the master checklist.

· Prepare documents for survey shipment.

· Generate substitute invoice for Lattice shipments.

· Input freight and insurance in WMS system for Lattice shipments.

· Update POD.

· Communicate with internal and external customers.

· Import Billing.

· Submission of cargo manifest declarations to CCN.

· Generate monthly import & export reports to customers.

· Input vendor invoice numbers in EE.

· Generate tax invoice for third party permit declaration.

Responsibilities:

• Liaise with customers on shipment instructions and booking updates
• Permit declarations and customs clearance
• Coordinate, booking and tracking of Import shipments (Air & Warehouse)
• Handle transportation schedule and operations duties
• Monitor shipment status and update customer and sales team
• Liaise with overseas agents on various requirements and rates
• Prepare necessary documents for internal stakeholders to follow up
• Checking of shipments status
• Perform any ad-hoc duties assigned by superior

Requirements:

• Possess 2-3 years of airfreight experience
• High attention to details
• Able to work well independently

• Attend to enquires, complaints and request from Customers/overseas agents.
• Co-ordinate with the customer and various sections concerned on surveys/ clearance/ delivery and re-exportation shipments.
• Generate delivery order and ensure correct and proper import documentation prior delivery.
• To make sure the delivery is done to the correct receiver and Proof of delivery (POD)
• To inform Import Billing Team of any special rates, requirements that may affect the final billing to customers.
• To ensure that the documents are correct and in order before requesting for permit declaration.
• To multi task while coordinating shipments.

Responsibilities

• Support supervisor to develop the freight forwarding airfreight products, with collaborations with other departments like Sales, Marketing, etc.
• Support supervisor to plan daily shipment movement according to various requirements.
• Negotiate with airline or vendor for charges incurred and follow margin guideline to propose sell rate.
• Ensure Billing from airline are accurate and no error.
• Act as a subject matter expert and advisor regarding airfreight and participate in business tenders related to customs and trade compliance.
• Implement corrective actions directed by supervisor/management in response to any findings in the audits.
• Ensure work processes stay relevant to the current operating arena and customer expectations.
• Perform any other duties as assigned by the Management.

Requirements

• Possess a Diploma or Bachelor's degree of any discipline, preferably in Logistics & Supply Chain/Business Administration.
• Minimum of 3 to 5 years of experience in airfreight or related field.
• Possess working knowledge on IATA regulations, with DG knowledge being advantageous. Any Customs & Trade Control related certifications is a good to have.
• Demonstrate good airfreight flight planning skills to work directly with airlines, terminals and internal partners.
• Excellent communication skills to work with various levels of management and operational teams across the business.
• Self-driven individual who is able to work independently and within a team.
• Willing to work shift hours if needed

Job Description

• Actively engage in daily logistics operations, handling the receipt, documentation, storage, safety and distribution of AOG/Critical aircraft tools.
• Ensure daily operations run smoothly and achieving KPI targets.
• Co-ordinate with other sections and departments to ensure efficient operation within division.
• Liaise with vendors on purchase and repair of aircraft tools.
• Upkeep operations / training records and coordinates for authority / customers audits.
• Comply with airside safety rules and regulations.
• Track expiry dates for tools and equipment.
• Maintain the paperwork for tools management.
• Upkeep of his department’s equipment, tools, and vehicles.
• Run the maintenance and repair program for aircraft tools (troubleshoot or liaise with external vendors).
• Train staff for minor troubleshooting works on aircraft tools/equipment.
• Ensures briefing on technical handling matters and safety issues are conducted for staff.
• Any other duties as assigned by Operation Executive.

Requirements

• Higher NTC or Diploma in any Logistics / Supply Chain related discipline
• Preferably with at least 2 years of relevant working experience
• Knowledge of SAP will be an advantage.
• Excellent analytical, interpersonal, and communication skills
• Proficient in Microsoft Office
• Able to work in a team to achieve results.
• Class 3 driving licence.
• Willing to work overtime and on weekend when required.

ABOUT US:

iHub Solutions is a leading customized logistics service provider with warehouses in Singapore, Malaysia, Hong Kong, and Thailand. Our vision is to build ultimate customized logistics solutions for industries with complex needs. Attractive remuneration and excellent career prospects are available for the candidates with the right attitude, work ethic, and team spirit.

To learn more about us, visit our website at ihubsolutions.com

DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing exceptional customer service within the Department.

RESPONSIBILITIES:

• Ensure accurate and timely data entry into our operating system.
• Ensure a smooth and timely process flow regarding the air Import Department.
• Accurate and timely data entry into the operational system.
• Track and trace all air Import files and report the status/updates internally and to the customers.
• Ensure that customer’s freight is delivered on a timely basis.
• Ensure documents are timely sent to customer or broker for customs purposes.
• Ensure accurate and timely client and vendor billing.
• To be interactive and proactive with our customers regarding arranging their freight/shipments by meeting their requirements and service standards.
• Consistently work on maintaining good understanding, communication, and relationship with our customers, airlines, trucking companies, and others.
• To make sure that we meet our internal and external compliance regulations/standards at all times and that this is according to our government regulations.
• Fully understand the air import process flow and be proactively involved in looking for best practices to improve the operational process to be more effective, efficient, and productive.
• Ensure all customers' standard operating procedures are followed and updated in the Standard Operating Procedures (SOP).
• Meet KPI standards, as per the company’s procedures/customs requirements.
• Timely response to emails from customers, suppliers, carriers, and our internal network.

REQUIREMENTS:

• Be a team player and have the ability to listen, comprehend and effectively communicate to obtain positive results;
• With at least 2 years experience;
• Pro-active and strong organizational skills;
• Good computer skills (Excel, Word, PPP, and Outlook);
• Able to work on half-day Saturday.
• Will be assigned to Changi Airfreight Centre

WHAT WE OFFER:

• Staff Health Benefits
• An administrative job that doesn’t limit you to sitting at a desk the entire day
• Attractive career growth possibilities
• Opportunities for training and development

If this opportunity looks like it is for you, We’d love to hear from you!