Total 73 maintenance engineer service job vacancies in Singapore

Responsibilities:

- Design, build, and manage secure, scalable, and efficient cloud-based

systems on Google Cloud Platform (GCP)

- Develop and deploy cloud-native applications using GCP services such

as Compute Engine, App Engine, Kubernetes Engine, and Cloud Storage

- Migrate on-premises infrastructure to GCP, ensuring minimal

downtime and optimal resource utilization

- Ensure compliance with security and regulatory requirements,

implementing Identity and Access Management (IAM) and other

security measures

- Collaborate with cross-functional teams to identify business

requirements and develop technical solutions

- Optimize system performance, monitoring, and logging using GCP tools

like Stackdriver and Cloud Monitoring

- Stay up-to-date with GCP innovations and best practices, applying

expertise to continuously improve cloud architecture

Requirements:

- Google Cloud Certified - Professional Cloud Developer or Cloud

Architect certification

- 2+ years of experience in cloud computing, preferably with GCP

- Strong understanding of cloud architecture, migration, and

deployment

- Proficiency in programming languages like Java, Python, or C++

- Experience with agile development methodologies and version

control systems like Git

- Excellent problem-solving skills and attention to detail

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Due to nature of client demographics (branch located within heartland areas)

we require Chinese speaking candidates.

JOB DESCRIPTION

• Attend to walk-in customers

• Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

• Assist in customers' enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction

• Prospect and introduce customers to the Bank's products and services

• Educate and migrate customers towards our digital platform

• Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback /escalation/complaint

- Ability to understand issues and appropriately escalate to Management in a timely fashion

- Ensure compliance with all regulatory requirements

- Contributes to self and team effort by accomplishing related results

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Infrastructure Engineer

· A minimum of 5 years of experience in Banking Infrastructure environment.

· Monitor the health of the Linux, Windows, AIX, VMware servers through both automated and manual processes.

· Perform server hardware maintenance and upgrades.

· Timely action to resolve or escalate to the next level for investigation.

· Great knowledge in handling incident, change management process.

· Install, configure, and maintain servers in a Linux, Windows environment.

· Maintain documentation for procedures, configurations, and programs.

· Good knowledge of the fundamentals of VMware ESX and related technologies.

· Excellent communication and collaboration skills.

· Great organizational, time management, and problem-solving skills.

· Availability to resolve urgent environment problems outside of business hours.

· 24/7 support required to handle BAU Operations.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Data Framework Engineer

Expected Years of Experience: 8-10 years

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

- Create frameworks, technical features which helps in faster operationalisation of Data models, Analytical models (including AI/ML) and user generated contents (dashboards, reports etc)

- Effectively partner with data scientists in enabling faster adoption of AL/ML model based systems

- Independently install, customise and integrate software packages and programs

- Carry out POCs involving new data technologies

- Design and develop application frameworks for data integration

- Create technical documents such as solution design, program specifications for target solutions

- Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

- Maintain and recommend software improvements to ensure a platform centric management of software applications

- Performance tuning

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

Technical skillsets

TEAM Architecture (Big Data)

- 8+ years of experience with application development in Big Data Ecosystem (such as Cloudera, ElasticSearch, Spark, Presto, Hive, Impala, Kibana, Logstash, Hbase, Kafka),

- Expertise in building applications using Java, Scala, Python, Shell scripting

- Experience in large scale implementations and performance optimizations in the Big Data Ecosystem using Spark, Hive, Impala, Apache Kudu, Ozone, Presto, Tez, Iceberg etc

- Knowledge of frameworks such as Spring, Struts, Hibernate etc

- Knowledge of Object Oriented Programming, Multi-threading, Containerization, etc

- Knowledge of related technologies such as HTML, Javascript, CSS, React, Jquery, node.js, docker

- Knowledge of Elastic, Kibana, Logstash, Hive, Sqoop, MongoDB, Oozie, Flume, Kafka

- Expertise in integrating applications with Devops tools

- Knowledge of building applications on MPP appliances such as Teradata, Greenplum, Netezza is a plus

At least, 2 to 3 technical certifications in any of the below technologies:

1. Language – SQL, Java, Python, Scala, Javascript, node.js
2. Automation / scripting – CtrlM, Shell Scripting, Groovy
3. Cloudera Hadoop distribution – Hive, Impala, Spark, Kudo, Kafka, Flume

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube
2. Version Control Tool - Aldon+LMe, CA Endeavor
3. Deployment Tool kit -Jenkins
4. Service or Incident Management (IcM) Tools - Remedy
5. Source Code Repository Tool - Bitbucket
6. Scheduling Tool - Control-M
7. Defect Management Tool - JIRA
8. Application Testing tool – QuerySurge
9. Cloud certification
10. Platforms provided by FICO, Experian, SAS for credit and portfolio management

EDUCATION

- Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

Responsibilities: Support Unified Comms Systems

• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

• Attending to user requirements and work with vendor to provide solutions.

• Work with other departments for smooth flow of processes and procedures.

Projects rollout

• Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

• Plan resource allocation and utilisation across the various project and quarterly releases.

• Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

• Monitor and manage risks /issues related to technical delivery.

Requirements:

1. Skilled in NICE Engage Voice Recording systems administration.

2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management

Key Domain/ Technical Skills:

Nice Engage Voice Recording systems admin

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Note: Additional Monthly allowance are added to basic salary.

JOB DESCRIPTION:

· Has customer service experience, preferably in financial institutions

· To provide one-stop customer service to corporate customers.

· Assist customers (primarily over the phone as an in-bound call agent) with dedication and passion on various enquiries and requests on *Corporate products; Corporate Account Services, Cash Management Products, Corporate Trade Services, Corporate Loans, Self-Service Banking, Corporate Live Chat.

· Resolve requests from corporate customers on general and transactional enquiries related to Corporate account products.

· Collaborate with stakeholders to resolve all customer queries and requests.

· Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Data Engineer - Cloud

Expected Years of Experience: 5 – 10 years of experience

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support. You will be expected to work on Kubernetes based platforms.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

- Create frameworks, technical features which helps in faster implementation of OpenShift Kubernetes based applications

- Carry out POCs involving new data technologies, new container platforms, sidecars, daemonsets

- Design and develop application frameworks for container integration

- Create technical documents such as solution design, program specifications for target solutions

- Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

- Maintain and recommend software improvements to ensure a platform centric management of software applications

- Performance tuning

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

- Independently install, customise and integrate software packages, programs, product releases

Functional skillsets

Hands-on experience in implementing large scale data warehouse & analytics platforms in financial services industry with good functional knowledge of products & services offered in Retail bank / Wholesale / Global Markets covering some of the following analytics domains:

- Experience in deploying stateless, stateful workloads on OpenShift Kubernetes based platform

- Experience in developing microservices applications using node js, React, Java, RabbitMQ, Akka framework, Apache Consul, Apache Geode, Redis

- Experience in developing frameworks using Spark, Scala, Java, Python

- Experience in working with in-memory applications

- Strong knowledge of Operating Systems

- Experience in container deployment management using either Helm Package manager or Kustomize

- Experience in integrating container applications with an external security vault such as CyberArk Conjur, AAM

- Experience in deployment automation of container applications using Jenkins, Jfrog, Gradle, Bitbucket, Groovy

- Expertise in implementing appropriate security of data (SSL, Encryption)

- Expertise in Load balancing and replication, scheduling

- Good knowledge of Custom Resources, Docker, Taints & tolerances, Node affinity, ConfigMaps

- Experience in Shell scripting, Control-M

- Expertise in design of role based fine grained access control

- Supporting application failures, planning for resiliency, Back-up Recovery

Technical skillsets

Cloud Engineer

- Platforms provided by IBM Cloud Pak for Data (CP4D)

- Kubernetes based platforms such as OpenShift, AWS, Azure, GCP

- Software defined storage (ODF)

- IBM Storage Fusion

- S3 compatible storage options (Dell ECS, HCP)

- Node js, React, Java, RabbitMQ, Akka framework, Apache Consul, Apache Geode, Redis

- Scala, Java, Python

- Helm Package manager, Kustomize

- Jenkins, Jfrog, Gradle, Bitbucket, Groovy

- Shell scripting, Docker

- Splunk, Prometheus, Geneous

At least, 2 to 3 technical certifications in any of the below technologies:

1. OpenShift

2. Kubernetes, Docker

3. Language – SQL, Java, Python, Scala

4. Automation / scripting – CtrlM, Shell Scripting, Groovy

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube

2. Version Control Tool - Aldon+LMe, CA Endeavor

3. Deployment Tool kit -Jenkins

4. Service or Incident Management (IcM) Tools - Remedy

5. Source Code Repository Tool - Bitbucket

6. Scheduling Tool - Control-M

7. Defect Management Tool - JIRA

8. Application Testing tool – QuerySurge

9. Cloud certification

EDUCATION

- Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

WHAT WILL HELP YOU SUCCEED IN THIS ROLE

- Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members

- Be a team player who communicates effectively and professionally with both internal and external customers

- Identify ideas to improve system performance and impact availability

- Embrace tackling and resolving complex technical design issues

- Possess strong problem solving and decision-making skills while exercising good judgment

- Strong analytical and problem-solving skills

- Ability to work on multiple projects at a time

- Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

- Good communication skills - ability to convey technical information to non-technical audience

- Ability to understand the big picture

- Ability to develop long lasting relationships with all levels

- Deep understanding and experience in software development cycle, including Agile based rapid delivery

- Collaborate with business and IT to analyse, elicit and review business requirements

- Facilitate communication between vendor, project team, business stakeholders and internal IT team

- Ability to work in a team distributed across multiple locations

1. Deliver personalized service over the telephone to customers on Housing loan, car loan and auto loan on their services enquiries in an effective and efficient manner.

2. Review customer existing home loan package and advice accordingly on the various option available

3. To protect home loan portfolio by managing customer expectation on loan repricing package offered

4. To respond and follow up on customers’ request promptly and accurately

5. Identify cross-sell opportunities during customer interaction

6. Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Reporting to the Team Lead of the Security Operations Center, the candidate will be responsible for monitoring and responding to any potential security related risk targeting the Group. It is essential for the candidate to have the background and knowledge to discuss incident response activities internally and support security incident investigations.

This is a 24-by-7 shift work including graveyard shifts.

Primary Location: Singapore, Changi Business Park

Education: Minimally a Technology Diploma

Job Function: Technology, Information Security

Shift: Rotating 24 hours/8 hours per shift, 7 days per week

Principal Job Functions

1. Monitor developing cybersecurity events around the world, and escalate to L2 team if relevant events are observed

2. Performs monitoring, risk assessment and analysis on security tools such as Anomaly Detection systems, Firewalls, Antivirus systems, Proxy devices

3. Follow pre-defined actions to handle security alerts including escalating to L2 team and other support groups

4. Execute daily ad-hoc tasks or lead small projects as needed

5. Participate in daily and ad-hoc documentation related tasks

6. Create and maintain operational reports for Key Performance Indicators and weekly and Monthly Metrics

7. Perform assessment phase of Vulnerability & Threat Management process

8. Receive threat intelligence from feeds the Group subscribed to and update to Threat Intel knowledge base

9. Be ready to support any security incident response investigation in the Group regardless of location and environment

10. Work closely with Team Lead to review, provide feedback and take actions to improve the methodology use in the Security Operations

11. Responsible to ensure all tickets logged are closed correctly and timely

12. Ensure timely submission of routine reports on threats, vulnerabilities and incidents handled by the Security Operations Center

13. Keep the Security Operations Center runbooks and procedures updated

Recommended prerequisites:

1. 3+ years working in security operations, preferably with incident management experience

2. Experience in the Banking industry will be an advantage

3. Familiar with security products and network devices

4. Extensive technical experience with network security practices including Intranet, Extranet and Internet access

5. Technical experience with UNIX, AIX, Linux, Windows

6. Knowledge of TCP/IP, DNS, web, wireless security architectures and enterprise-grade security solutions

7. Knowledge of encryption and authentication methods such as 2FA, DES/AES/RSA, Digital Certificates, SSL/TLS, IPSec and development of DMZ’s

8. Knowledge of intrusion detection (deep TCP/IP knowledge, and cybersecurity), various operating systems (Windows/UNIX), and web technologies (especially internet security)

9. Able to read and understand packet level data, handle Network/Host Security products (NIDS/NIPS, firewalls, HIPS, AV, scanners, etc.) and understand security events from these tools

10. Able to perform vulnerability assessment and manage such tools/processes, as well as application penetration testing or forensic analysis fields

11. Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, CCNA].

12. People Skills:

i. Be performance oriented; always try to excel past achievements

ii. Able to work under pressure during critical situations

iii. Able to work in a collaborative manner with peers

13. Communication Skills:

i. Can communicate effectively with peers in discussions/meet

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities

• Manage and drive the z/OS Unix (Mainframe Access Management operations and Audits.

• Drive and operationalize to complete z/OS initiatives like MFA, STIG

• Ability to write scripts/JCL to automate tasks & improve processes

• Manage identity and access management processes, standards and procedures to ensure control effectiveness and service quality

Requirements

· Bachelor’s degree in IT or equivalent. Major in IT security or related areas would be an added advantage.

· At least 5 – 7 years of experience in Mainframe Security (RACF) administration/operations provided by z/OS UNIX system services (USS), CICS, DB2 and WebSphere MQ with hands-on regulatory compliance knowledge.

· Strong understanding of zSecure Admin and zSecure Audit modules.

· Good working knowledge of Access Management lifecycle and process

· Strong hands-on experience in Microsoft Excel

· Experience in banking or financial services institutions preferred

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Title: Environment Build and Delivery Lead

Key Skills:

Middleware: JBOSS, WebLogic, WebSphere, Apache, Iplanet

Messaging Platforms: WebSphere MQ, Sterling CD, SFTP and API's

Infrastructure: Solaris, Linux, Oracle DB

DevOps Tooling: Jenkins

Scripting / Coding: Shell Scripting, PYTHON, Groovy

Job Objectives

To analyze, design, plan, co-ordinate, create infrastructure required to run the application environments, install middleware and provide BAU support that includes middleware infrastructure build, monitoring, troubleshooting, resolution of all environments related incidents to the application development team.

Key Responsibilities

Candidates are expected to:

• Lead and oversee the environment readiness, review, track and report the overall infra delivery and environment delivery for MPP Program
• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.
• Coordinate with Infrastructure Build teams to assign resources (cluster, storage, network) to build MPP Program
• Discuss and finalize the environment strategy and end to end integrated environment approach.
• Perform environment assessment and collate the details in environment inventory covering connections across all applications.
• Co-ordinate with core infrastructure team to ensure readiness of servers / databases, prepare requirement document.
• Drive the low-level design for application middleware infrastructure for critical applications.
• Orchestrating the environment connectivity setup activities with sever build engineers.
• Gathering requirement and setup connectivity file gateway, file store to target migration environments work with internal departments.
• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.
• Track and report the migration environment build to program management office and provide daily update on the progress
• Coordinating with application stream leads to review the data refresh requirement for migration environments and plan releasing the end-to-end integrated environment.
• Act as one of the main points of contact for MPP Build delivery coordinating across managed service partner resources and update the status and highlight the risks.
• Manage environments demand management of all other dependent upstream and downstream applications and Environments.
• Define the monitoring requirement and coordinate with monitoring team to implement the container service status and platform specific monitoring.
• Support application specific monitoring and enable platform to support environment planning, assessment, and approach for Troubleshoot server and network related problems.
• Prepare the system and database backup/restore procedures.
• Working experience in application integration platform (MQ, Connect Direct)
• Technical hands-on experience in building application middleware platforms
• Familiar with system and database backup/restore, disaster recovery procedures and Load balancers.
• Troubleshoot Control M job failures and assist in re-run as appropriate.

Key Requirements

The candidate must have 12 - 15 Yrs of working experience in the following areas:-

· Lead and oversee the team, review, track and report the overall infra delivery and environment delivery.

· Unix/Linux administration

· Excellent Middleware platform knowledge (Weblogic, JBOS, MQ & CD)

· Middleware deployment automation

· Working experience in DevOps Tools (Jenkins, Bitbucket)

· Excellent knowledge of MS SQL-Server / Oracle

· Excellent communication and influencing skills

Key skills:

• In-depth understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP etc.

• Advanced hands-on experience on troubleshooting complex network problems.

• Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.

• Senior technical role responsible for quick resolution of network related problems. Proactive approach to handling and managing the network problems and ability to drive the problem situation towards resolution, without getting stuck by the dependencies on external factors.

Job Description:

• Management of network daily activities; implement change, review change script and support incident and problem troubleshooting .

• Management of network incidents escalations from L1/L2, incident and problem and security incident response.

• Responsible to work with the respective infra tower teams in troubleshooting and identify root cause, related to network.

• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of network problems.

• Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.

• Attend to conference calls with other support teams for problem identification and resolutions.

• Must have good communication skills and able to work independently.

• Must adhere to process and policies of the Bank.

• Able to work under pressure and with minimal supervision.

• Senior technical role responsible for quick resolution of network related problems. Proactive approach to handling and managing the network problems and ability to drive the problem situation towards resolution, without getting stuck by the dependencies on external factors.

• Able to use technical knowledge to proactively identify the potential network problems and imminent business impact areas and prevent the same. Able to guide junior members in team for the same.

• Work extended hours (weekday evening, weekends) if needed in case of ongoing production problems.

Network Skills and experience required:

• In-depth understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP, VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, SDWAN etc.

• Hands on experience on routers and switches for advanced troubleshooting of the network related problems and incidents.

• Advanced hands-on experience on troubleshooting complex network problems.

• Logical and analytical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.

• Strong problem-solving skills and positive attitude.

• Excellent team player and strong interpersonal skills.

• Excellent organizational and prioritization skills.

Certifications (preferred)

· CCNP or equivalent

· CCIE or equivalent

Responsibilities:

· Design, build, and manage secure, scalable, and efficient cloud-based systems on Google Cloud Platform (GCP)

· Develop and deploy cloud-native applications using GCP services such as Compute Engine, App Engine, Kubernetes Engine, and Cloud Storage

· Migrate on-premises infrastructure to GCP, ensuring minimal downtime and optimal resource utilization

· Ensure compliance with security and regulatory requirements, implementing Identity and Access Management (IAM) and other security measures

· Collaborate with cross-functional teams to identify business requirements and develop technical solutions

· Optimize system performance, monitoring, and logging using GCP tools like Stackdriver and Cloud Monitoring

· Stay up-to-date with GCP innovations and best practices, applying expertise to continuously improve cloud architecture

Requirements

· Google Cloud Certified - Professional Cloud Developer or Cloud Architect certification

· 2+ years of experience in cloud computing, preferably with GCP

· Strong understanding of cloud architecture, migration, and

deployment

· Proficiency in programming languages like Java, Python, or C++

· Experience with agile development methodologies and version control systems like Git

· Excellent problem-solving skills and attention to detail

Key Accountabilities & Responsibilities

1.Handle customer (Internal/External) issues and enquiries, provide appropriate solutions as well as accurate and complete information.

2.Perform proper follow up to ensure resolution within SLA.

3.Communicate and co-ordinate with internal stakeholders as necessary to resolve customer issues.

4. Provide support on IDEAL Web & Mobile, IDEAL Connect, IDEAL 3.0 Partner Bank, IDEAL RAPID, OCOE, and educate/guide customers on product and system navigation.

5.Provide support on IDEAL forms enquiries/clarifications/rejections.

6.Follow internal procedures & guidelines, maintaining a positive, empathetic, and professional attitude towards customers as well as colleagues at all times.

7.Any other tasks/duties that may be assigned.

8. Handle internal hotline to support Relationship Managers/Assistant Relationship Managers & Branches

Requirements:

Must have at least 1 year customer service experience in banking industry

Core/Technical Competencies

1.Ability to multi-task and work independently.

2.Excellent written and communication skills.

3.Innovative and creative in problem solving with strong analytical skills.

4.Ability to take ownership of tasks, with positive work attitude.

5.Strong knowledge of corporate products and services

6.Proficient in MS Office (Word, PowerPoint & Excel)

· Minimum 3-5 years of experience and required familiarity with at least 2 databases among Mysql/MariaDB, PostgreSQL/EDB, Oracle, MSSQL,DB2, MongoDB and Redis.

· Position requires the ability to work various work schedules that support a 24x7 coverage included nights, weekends and holidays shift.

· Alert monitoring for all database flavors (MariaDB, PostgreSQL, EDB, Oracle, DB2, MSSQL, Redis, and Mongo) and take appropriate action.

· Daily health monitoring of production database ensuring high availability, security, and performance.

· Perform daily backup monitoring and take action to have recovery solution in place.

· Managing the database availability and performance, including incident and problem management.

· Incident management to work with MIM(Major Incidenet Management) team to resolve/co-ordinate the high critical issues.

· Carry out periodical production patch and upgrade management.

· Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels.

· Identify opportunities for process improvements, automation, and efficiency gains in database operations. Implement best practices and innovative solutions to enhance system reliability and performance

· Required familiarity with multiple databases among MariaDB, PostgreSQL, EDB, Oracle, DB2, MSSQL, Redis, and Mongo.

· MariaDB exposure to replication concepts to resync.

· MariaDB backup and restore & perform point-in-time recovery.

· MariaDB Ensure performance, security of databases.

· Oracle/DB2 Basic knowledge on backup and archive logging to ensure resiliency.

· Oracle/DB2/MSSQL familiarity to monitor and taken action for LRQ and LOCKWAITS.

· PostgreSQL/EDB get familiarize with LRQ, LRT, LRIIT monitoring and take action accordingly.

· Redis basic monitoring of database, shards and sync status.

· Perform database patching/upgrade both manually & via Robosys.

· Stay up-to-date with banking industry regulations, standards, and best practices related to database management, security, and compliance

· Basic knowledge of Linux operating system (RedHat)/AIX/Windows and basic commands.

· Committed and motivated individual and willing to work odd hours at times when required.

· Highly coachable and willingness to learn.

· Excellent communication and Client management.

· Team Player who is self-motivated and has the drive to improve performance and achieve results.

Working hours (Have to work weekend as it is on rotating shift)

8.30am – 8.30pm, on 5-day work week

with rotating shifts, Mondays to Sundays and public holidays.

1. Maintaining a positive, empathetic, and professional attitude toward customers.

2. Responding promptly to customer inquiries on general and transactional enquiries

3. Communicating with customers through various channels.

4. Acknowledging and resolving customer requests.

5. Customer outreach to encourage the use of digital services.

6. Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.

7. Collaborate with stakeholders to resolve all customer queries and requests.

8. Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.

9. To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery

10. To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Must have prior experience working in data centre operations in financial institutions.

Job description

1. Monitor and maintain critical data centre infrastructure, including power distribution systems (UPS, generators), HVAC systems, fire suppression systems and structured cabling systems.

2. Managed DC/Building landlord ensuring preventive maintenance on data centre infrastructure and systems are performed promptly.

3. Respond to alarms, troubleshoot issues, and ensure prompt resolution.

4. Liaise with DC/Building landlord to coordinate maintenance schedules, address building infrastructure issues, and ensure compliance with safety regulations.

5. Support off-office hours activities, including responding to emergency alarms, performing on-call duties, and coordinating with vendors for emergency repairs.

6. Ensure strict adherence to data centre physical security procedures.

7. Follow documented incident response procedures, track incidents to closure, and communicate with stakeholders.

8. Generate reports to management, including monthly performance reports, incident summaries, root cause analyses, and status reports on ongoing projects.

Requirements

1. Minimum 5 years of experience in data centre facility management.

2. Experience working in a high-pressured environment with 24x7 on-call responsibilities

3. Strong knowledge of electrical, mechanical and fire suppression systems in data centres.

4. Knowledge of structured cabling system and rack-and-stack will be advantage

5. Strong understanding of incident, problem and change management procedures based on ITIL best practices

6. Proficiency in troubleshooting and problem-solving.

7. Excellent communication and interpersonal skills.

8. Must have prior experience working in data centre operations in financial institutions.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Data Centre Facility Engineer

Must have prior experience working in data centre operations in financial institutions.

Job description

1. Monitor and maintain critical data centre infrastructure, including power distribution systems (UPS, generators), HVAC systems, fire suppression systems, and access control systems.

2. Perform preventive maintenance on data centre equipment and systems.

3. Respond to alarms, troubleshoot issues, and ensure prompt resolution.

4. Liaise with the building landlord to coordinate maintenance schedules, address building infrastructure issues, and ensure compliance with safety regulations.

5. Support off-office hours activities, including responding to emergency alarms, performing on-call duties, and coordinating with vendors for emergency repairs.

6. Ensure strict adherence to data centre physical security procedures.

7. Follow documented incident response procedures, track incidents to closure, and communicate with stakeholders.

8. Generate reports to management, including monthly performance reports, incident summaries, root cause analyses, and status reports on ongoing projects.

Qualifications:

1. 3+ years of experience in data centre facility management.

2. Experience working in a 24x7 mission-critical environment.

3. Strong knowledge of electrical and mechanical systems in data centres.

4. Experience with fire suppression systems and access control systems.

5. Proficiency in troubleshooting and problem-solving.

6. Excellent communication and interpersonal skills.

7. Must have prior experience working in data centre operations in financial institutions.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Title: Middleware and System Engineer

Project: Platform Service

Key Skills: MFT (Managed File Transfer), Linux Admin

Job Objectives

1. Build seamless MFT File-Transfer as a Service on VMware Linux platform.
2. Automate middleware deployment.
3. Involve in projects and support of Middleware for application team.

Key Responsibilities

1. Technical SME for file-transfer and message-stream e.g. IBM Connect Direct, SFTP
2. Provide expertise in troubleshooting and identifying root cause analysis.
3. Implement and deploy middleware on Linux system.
4. Responsible for the implementation of service continuity measures, such as HA procedures and disaster recovery plan.

Key Requirements

1. Experience in:
2. At least 2 years of Linux admin and MFT experience/knowledge, programming skillset on shell script.
3. Better to have: Kafka, Windows administrator, CI/CD pipeline, Bit bucket, Jenkins.

VMware Engineer

Functionally reports to the Service Build Engineering Lead under Group Infrastructure Platform Services, the role will be responsible for cross team coordination and implementation to support the successful delivery of VMware Infrastructure Build to internal banking customers.

This role will support and collaborate with Design, Planning, Domain architect, application, and Development teams to ensure VMware infra build timeline and requirements are complete, and in accordance with Bank’s standards.

This role will participate in process discussions to share ideas and provide feedback in continuing the improvement of the Service Build Engineering team in areas such as Optimization, automation, cost savings, technology adoption & operational efficiency.

Responsibilities

• Proficient in deploying, configuring, and managing VMware vSphere environments.
• Proven experience in planning and executing hardware migrations, including assessing current infrastructure, developing migration strategies, and implementing new hardware.
• Expertise in configuring and managing storage systems (SAN, NAS) within a VMware environment, including data migration between storage arrays.
• Co-Ordinate / Support datacenter operations i.e Hardware movements, Cabling requests, storage assignment and so on in accordance with Bank’s policies.
• Perform regular health check and daily operational support and to update the status to the stake holders.
• Expertise in analyzing ESXi capacity and recommend capacity uplift plan.
• SME to support Build team in any VM setup and in-depth trouble shooting
• SME to support any VMware related incident escalation
• Strong understanding of network configuration and troubleshooting in virtualized environments, including standard / distributed vSwitches, VLANs.
• Ability to monitor, analyze, optimize performance for VMware environments
• Proficiency with vMotion and Storage vMotion for live migration of virtual machines between hosts and datastores without downtime.
• Knowledge of security best practices and compliance requirements in virtualized environments, ensuring that the new hardware adheres to organizational and regulatory standards.
• Experience in managing HP and DELL server hardware.

Job Requirements

• A minimum of 5+ years in comparative industry experience
• Bachelor's degree preferably in Computer Science or Information Technology
• Working knowledge of ITIL, Data Analytics, Project Management
• Certification is a plus
• Experience in project management, including creating detailed migration plans, coordinating with stakeholders, managing timelines, and documenting the entire migration process.
• Expected to support weekend tasks or activities

Job Title: Data Security Engineer

Job Objectives

The Data Security Engineer will support the day to day operations and development of the bank security suite of products with key objective in designing, developing, deploying, maintaining and enhancing the Bank’s Data Security capabilities which includes but is not limited to Data Loss Prevention (DLP), E-Mail Encryption and Operations.

Key Responsibilities

1. Create dashboards, alerts, reports in Splunk.
2. Maintain and enhance existing reports for business
3. Develop the necessary test cases and perform testing
4. Implement and operationalize the use cases.
5. Create and maintain documentation in accordance to Bank standards.
6. Ensure appropriate standards and procedures are adhered to during the development process to support quality deliverables.
7. Troubleshoot, debug and provide production system support for Data Security Engineering services
8. Coordinate with internal teams and vendors to resolve system issues
9. Execute tasks related to project / change request / maintenance request

Key Requirements

Technical Skills

· Working experience in integrating solution with Splunk and developing Splunk contents (alerts, reports and dashboards)

· Hands-on experience with Windows, Unix or Linux and endpoint management tools (e.g. SCCM, JAMF)

· Proficiency in network technologies, scripting and automation (e.g. PowerShell scripts, Python)

· Advanced level of proficiency in Microsoft Office products

Other Competencies and Education

· Degree in Computer Science or related discipline and related certifications.

· Overall 6 years of work experience in information technology and at least 2 years in Cyber Security

· At least 3 years of relevant experience in managing and deploying Data Security solutions

· Data Security or Splunk product certifications will be favorable although not mandatory

· Knowledgeable with the variety of Data Security technologies and familiar with the industry trends and best practices

· Analytical problem solver and good at troubleshooting technical issues

Job Title

IT Production Support Engineer

About Bank

The Bank Department provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams.

Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.

Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone

Core Key Responsibilities

• Handle incidents and service requests raised via helpdesk and call center.
• Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
• Monitor the incoming demand through ISM tool and ensure right assignments on time.
• Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
• Manage service requests recording for monthly management reporting.
• Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Job Title: System Engineer

Project：Infra project

Key Skills: AIX/Solaris/HP-UX

Job Objectives

1. Build AIX VIO server and client, Solaris Control Domain and guest LDOM
2. Operation support for Solaris(Primary), AIX and HP-UX
3. Work on Compliance and VA fixing for Solaris/AIX/HP-UX
4. Perform in place upgrade for Solaris and AIX

Key Responsibilities

1. Tech refresh old Solaris/AIX machine to new virtual machine
2. AIX/Solaris OS patching and version upgrade
3. Automate system admin tasks
4. Server performance tuning
5. IPKVM server console support. To track and drive tech refresh of DSview servers and KVM equipment

Key Requirements

1. Experience in: 6 years’ experience on Oracle Solaris, Solaris Cluster, Solaris Virtualization, IBM VIOS, IBM AIX server, IBM GPFS Cluster, HP-UX, Unix scripts
2. Better to have: Chef, Bigfix Enterprise, Redhat Linux, Windows server

· Attend to walk-in customers

· Handle over-the-counter transactions in an efficient and accurate manner (including cash deposits and withdrawals)

· Assist in customers’ enquiries and ensure Bank’s service delivery standards are met in achieving total customer satisfaction

· Prospect and introduce customers to the Bank’s products and services

· Educate and migrate customers towards our digital platform

· Drive service excellence in the areas of customer satisfaction - customer wait time, problem resolution and customer feedback / escalation / complaint

· Ability to understand issues and appropriately escalate to Management in a timely fashion

· Ensure compliance with all regulatory requirements

· Contributes to self and team effort by accomplishing related results

-Communicate in Mandarin with Chinese Speaking Clients

1. Job Purpose

To deliver outstanding and professional service to Bank’s Wealth segment customers who visit Bank’s Centres (MBFC, Ngee Ann City, Siglap) for their banking needs.

To ensure a seamless and differentiated customer journey for our Wealth customers with the intent to deepen customer relationship and business sustainability.

2. Key Accountabilities

• First Touch (Face of Bank) to receive and welcome customers.

• Digital Advocate to educate customers to bank digitally

• Drives Service Excellence focusing on customer satisfaction-

customer wait time, problem resolution, customer feedback and error

rates.

• Provides one-stop banking experience in relation to non-cash related banking services -account opening/servicing request, application processing, Digi-banking and cards related request

etc.

• Collaborates with team members and working partners for problem resolution.

· *Staff will be assigned to a main centre but subject to relief other bank branch Centre when the need

· Lively/Bubbly

· Keen to learn

· Digitally Savvy

· Provide service with a smile

· Customer service experience or are customer facing would be preferred