Total 17 job vacancies by Ntuc Learninghub Pte. Ltd.

Job Description

• Conduct Contact Tactics trainings and assessment tests (theory and practical) in accordance with the approved training curriculum.
• Maintain accurate and up-to-date records of training sessions, participant attendance, and assessment results.
• Assume the role of a Safety Officer to ensure safety regulations are complied.
• Demonstrate on the techniques of Contact Tactics and/or handle the display of equipment.
• Conduct audit checks and invigilation in classroom and offsite venues to ensure training quality standards are complied with.

Job Requirement

• Deemed fit for work after undergoing the required and specified medical examinations by Singapore-registered doctor.

• Drive growth of the subscriber base by identifying and pursuing new business opportunities and working with marketing in lead generation and branding
• Develop and establish relationships with potential partners (Institutes of Higher Learnings-IHL) and own the end-to-end process from onboarding to growth of subscribers signing up to the courses.
• Establish and maintain relationships with key decision makers.
• Increase the engagement rate and completion of courses in NTUC LearningHub digital product LXP as well as the courses offered by IHLs.
• Ensure timely delivery of products to subscribers in accordance with agreed upon timelines and schedules.
• Work closely with the internal stakeholders to ensure effective administrative timeline for the end-to-end process.
• Develop marketing campaigns to promote the digital products and courses, utilizing the power of digital marketing and Martech.
• Gain familiarity with the different IT systems and processes within the organization in order to carry out tasks and achieve higher level business objectives.

Requirements:

• Diploma in Business Management or related disciplines with at least 3 years of relevant working experiences and minimum 2 years in the software industry
• Experience in business development related to adult education or EdTech
• Strong presentation skills with the ability to instil insights and articulate actionable point of view to audiences.
• Good command of storytelling and presentation techniques (e.g., slides making, data visualisation)
• Excellent communication and negotiation skills.
• Experience with digital marketing and MarTech is a plus.
• Ability to work proactively and independently and meet deadlines.
• Problem solving and can-do attitude – willingness to learn quickly and understand the root cause of problems; able to work with a multidisciplinary team to propose creative solutions.
• Proficient in internet & MS Office Application (Words, Excel & Powerpoint)

1. Coordinate and facilitate the follow up of the collection of remaining payments for the different modules from registrations through various channels, including online payments, bank transfers and QR codes.
2. Manage SkillsFuture claim process, including assisting trainees with submissions, verifying eligibility.
3. Communicate with trainees pertaining to payment instructions, payment timelines, and any queries related to payment processing.
4. High utilization MS Office, especially Excel to accurately record and track payment transactions and communication updates, ensuring data integrity and compliance with financial policies.
5. Prepare regular reports summarizing payment status, outstanding balances, and any discrepancies for review by the management team.
6. Work closely with the different stakeholders to reconcile payment records and resolve any discrepancies or issues in a timely manner.
7. Provide administrative support to the department, including organizing documents, responding to emails, and assisting with other tasks as needed.

Key Systems Proficiency:

• TMS (Training Management System): Proficient usage of the Training Management System to manage class registrations, attendance records, and class schedules.
• Tableau: Ability to utilize Tableau for data visualization and analysis to aid in decision-making processes.
• MS Office: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for documentation, data manipulation, and presentation purposes.
• Power Automate: Skill in using Power Automate for workflow automation and process streamlining.
• Flowchart: Capability to create and interpret flowcharts for process documentation and improvement.

Attributes:

• Excellent command of English with clear and precise communication skills.
• Analytical and process-driven mindset to identify and enhance operational efficiencies.
• Customer-oriented approach, ensuring clients' needs are met and exceeded.
• Meticulous attention to detail for accurate record-keeping and documentation.
• Self-motivated and proactive personality, capable of driving projects independently.
• Strong team player, collaborating effectively within the Business Fulfillment Team.
• Adaptability to potential changes in job scope as determined by the company's requirements.

Qualifications and Experience:

• Diploma or Degree in a relevant discipline.
• Prior experience in administrative support, customer service, or sales coordination roles is preferred.
• Familiarity with training management systems, data analysis tools, and workflow automation platforms is advantageous.
• Strong proficiency in using Microsoft Office applications for documentation and data management.

• Basic + Allowances + Attractive Bonus
• Leave and Medical Benefits
• Flexi Benefits

Job Description

Education Sales Consultant plays a fundamental role at NTUC Learninghub with a profound aspiration to transform trainee lifelong employability. With the strong desire to forge partnerships with the public, thus providing a wide range of relevant end-to-end learning solutions. To date, NTUC LearningHub has helped over 21,000 organisations and achieved over 2.4 million training places across more than 500 courses with a pool of over 400 certified trainers as a Total Learning Solutions.

Job Description:

• To outreach and engage working people to up-skill and improve their employability or achieve their learning aspirations
• To propose suitable training solutions to customers via various channels (Social Media, Virtual Sessions, Telemarketing, and events.)
• To actively participate in assigned corporate events, road-show, class visits, and seminars
• Actively scout the environment to grow one’s sales portfolio
• To build and enhance relationships with both internal and external stakeholders to grow one’s portfolio
• Responsible for personal sales portfolio
• Follow up on sales leads
• Perform telesales and handling of virtual appointments.

Requirements:

• Candidate must possess at least a Diploma or equivalent.
• At least 1 - 2 Year(s) of working experience in the related field is required for this position.
• Proven ability to engage and handle customers’ requests
• A keen learner and have a quest for life-long learning
• Good communication skills
• Ability to engage customers at various outreach channels (road-show, branches, corporate events, call-centre and so on)
• Able to engage peers and work as a team
• Embrace challenges with a Never-Say-Die Attitude
• Candidates with experience will be considered for Senior position
• Able to work 5.5 work days per week

Education Sales Consultant plays a fundamental role at NTUC Learninghub with a profound aspiration to transform trainee lifelong employability. With the strong desire to forge partnerships with the public, thus providing a wide range of relevant end-to-end learning solutions. To date, NTUC LearningHub has helped over 21,000 organisations and achieved over 2.4 million training places across more than 500 courses with a pool of over 400 certified trainers as a Total Learning Solutions.

Job Description:

• To outreach and engage working people to up-skill and improve their employability or achieve their learning aspirations
• To propose suitable training solutions to customers via various channels (Social Media, Virtual Sessions, Telemarketing, and events.)
• To actively participate in assigned corporate events, road-show, class visits, and seminars
• Actively scout the environment to grow one’s sales portfolio
• To build and enhance relationships with both internal and external stakeholders to grow one’s portfolio
• Responsible for personal sales portfolio
• Follow up on sales leads
• Perform telesales and handling of virtual appointments.

Requirements:

• Candidate must possess at least a Diploma or equivalent.
• At least 1 - 2 Year(s) of working experience in the related field is required for this position.
• Proven ability to engage and handle customers’ requests
• A keen learner and have a quest for life-long learning
• Good communication skills
• Ability to engage customers at various outreach channels (road-show, branches, corporate events, call-centre and so on)
• Able to engage peers and work as a team
• Embrace challenges with a Never-Say-Die Attitude
• Candidates with experience will be considered for Senior position

NTUC LearningHub is looking for a results-oriented Senior Marketing Executive to join our team. You will be responsible for strategising effective marketing campaigns to achieve our business goals. This includes digital led campaigns (Google, Facebook, LinkedIn, etc), traditional media buy (E.g. Radio, OOH, ATL). The ideal candidate is an experienced professional with proven track record in corporate and consumer marketing, online and offline media and budget planning. You should perform well under tight deadlines and be detail oriented.

1. Marketing

• Strategise, develop and implement marketing campaigns end-to-end with curated content and creatives to drive acquisition and revenue for the Product Divisions and Sales Channels (corporate sales and consumer sales).
• Optimise performance across both offline and online media channels to generate web traffic, conversions and achieve revenue and ROI targets.
• Manage agencies to ensure campaign delivery, and foster relationships to explore new media platform for marketing initiatives.
• Ability to work and effectively communicate with cross-channel teams on projects:

a. Marketing – Work closely with Marketing stakeholders to develop a media solution that drives business outcome for Acquisition and Retention, including deep diving into channel performance.

b. Product Divisions – Work closely with the Product Division to strategise and plan integrated marketing campaigns with agreed KPIs.

c. Sales Channels – Deep dive into post-campaign analysis to help the Sales Channels manage gaps and improve on lead to sale conversion for both corporate sales and consumer sales channels.

2. Reporting & Data Analysis

• Manage campaign expenses to sit within budget and drive maximum revenue returns on the marketing investment.
• Monitor, track, and translate real-time data, gathering feedback to drive ongoing improvements. Consolidate post-campaign insights to formulate action plans aimed at enhancing subsequent campaign performance, increasing leads, and improving sales conversion.

Requirements:

• At least 3-5 years’ experience across integrated campaigns management, product marketing, acquisition marketing and corporate marketing. Experience in performance marketing is a bonus.
• Ability to work under minimal supervision – the incumbent should bring along experience in project management and have a good track record of stakeholder management. Open to a multi-functional, hands-on role.
• A proactive team player with a passion to drive results and efficiency, demonstrating accountability to drive all projects on hand. S/He should be meticulous with strong interpersonal skills and a passion for the industry or discipline.
• Analytical mind who is savvy with analysing campaign performance. S/He should have a proven ability to adeptly apply critical thinking skills to solve complex problems in dynamic environments.
• Experience working with stakeholders in the labour movement or social enterprises setting would be useful

• Support, manage and track strategic projects and service delivery.
• Exposure to AGILE or Waterfall methodology and with a sound understanding of their software delivery life cycles.
• Good understanding of digital technology and enterprise architecture principals.
• Strong experience in (IT) benchmarking and/or how to develop digital maturity assessments
• Provide periodic analysis report on variances between actual, rolling forecast and budget of projects.
• Experience in translating strategy to implementation from selection of tools and applications, to advising next generation of IT solution or applications.
• Work and collaborate with various cross functional teams (including external parties) to plan, and run project meetings, conduct project deliverables tracking and reporting, support budget tracking and reporting.
• Effective project management and communication skills to ensure clear alignment with stakeholders, cross functional colleagues, vendors, external parties and other teams.
• Track progress for projects to ensure timely delivery, anticipate and pro-actively resolve key risks to delivery.
• Actively participate in process improvement discussions aimed at identifying bottlenecks and streamlining processes.
• Engage with key project teams to help them integrate their projects with crucial change management initiatives undertaken by the organization.
• Responsible for project pre-project planning, project kick-off facilitation, creation of project plan, overseeing the successful execution of project plan with timely communication to all project stakeholders with regular programme reporting and review.

Requirements:

• Minimum Bachelor's degree in Computer Science/ IT/ Management
• A Project Management Professional (PMP) Certification, PRINCE2 or Scrum Master may be advantageous.
• Analytical and structured.
• Excellent C-level communications skills
• 5-7 years’ experience in large scale project management
• A proven track record of successfully leading and delivering at least 1 major applications / systems implementation projects end-to-end (>$1m, 20 – 30 pax in project team)
• Ability to step into the details when needed to resolve impediments yet has full visibility of end-to-end view of project.
• Strong project management, change management and facilitation skills.
• Sharp analytical and problem-solving skills including the ability to analyse and interpret complex information from numerous sources, prepare and present analysis and reports, deal with challenges creatively and achieve business focused solutions.
• Excellent organisational skills and experience working in a fast-paced environment with a capacity to prioritise, multi-task, achieve business goals, perform and always work with a customer focused approach.
• Excellent interpersonal, influencing and negotiation skills with demonstrated experience engaging and influencing key stakeholders and vendors to achieve optimal business outcomes.

Market Competitiveness

• Assesses market competition by comparing the product division’s product to competitors' products.
• Work with the training unit, sales teams in pre-sales and connect with customers to evaluate product performance to develop product sales strategies.
• Review existing product/packaging and recommend marketing communication messaging to defend/increase market share.
• Support the development of strategic sales proposals based on evaluating business opportunities.

New Product Creation and Product Management

• Analyse market demand and supply forces, and manage resources and time schedules for new product launches.
• Determine new product pricing by utilising market research data (if available) and competitor’s pricing versus development cost, cost of sales and corporate overhead cost to achieve targeted gross margins.
• Introduce and market new products by developing integrated product rollout plans with training unit, sales, marketing and shared services teams.
• Keep abreast of global industry trends and education technology to identify new opportunities.
• Work with the Training Manager to address customers' requirements, and develop product solutions to support sales and client needs
• Engage and align with Marketing and Sales to position the value proposition accurately.

Strategic Partnership Management

• Manage key partnerships to fulfil/exceed performance commitment.
• Develop regular communication channels with key partners, NTUC SEs and LM to build trust and confidence.
• Source and recruit new best-in-class partnerships to increase the product family or product division value proposition to customers.

Alignment with Government & Regulatory Requirement

• Monitor and evaluate the impact of government initiatives and regulatory changes on product strategies.
• Leverage government initiatives and regulatory changes to optimize product offerings and capture new market segments or improve existing market share.

Business Performance Reporting

• Analyse actual product sales data and provide short-term and mid-term product sales forecasts for management.
• Review product sales performance, recommend strategies and develop action plans to sustain or improve performance.
• Contributes ideas and provides support to organisational-level initiatives.
• Promote and support the organisation’s service, productivity and innovation culture.
• Maintain professional and technical knowledge by participating in relevant conferences, reviewing professional publications and establishing personal networks.

Requirements

• Degree or the equivalent in Business Management, Human Resource Management, or other relevant disciplines with at least 8 years of working experience.
• Candidates with experience in HR/Learning and Development preferred.
• Candidates with experience in developing Leadership programs/ courses will be an added advantage.
• Candidates with Product Management experience in the training & education sector will be an added advantage.
• Possess ACTA/ ACLP/ DACE Qualification is an added advantage
• Experience in using social media/cloud-based applications and MS Office Application (Words, Excel & Powerpoint)

• Contact individuals who have expressed interest in our training courses
• Guide prospective trainees through the enrolment process, including providing information on class schedules and registration procedures
• Collaborate closely with the team to assess demand for classes and ensure sufficient availability to accommodate trainees
• Collate signed training allowance forms from eligible trainees
• Co-ordinate with trainers to ensure Assessment and Placement Report Forms are duly completed by them
• Serve as a resource for trainees, offering guidance and assistance as needed to facilitate a smooth enrolment experience
• Research on contact persons from identified companies for Account Managers to follow up for sales opportunities for training courses
• Support Sales Team in day-to-day administrative tasks, including but not limiting to checking of registration forms, updating in Training System and transfer of trainees for rescheduled classes and sending confirmation letters to companies
• Providing customer service by managing enquiries from email-boxes
• To act upon all necessary tasks to fulfil accurate and complete assigned corporate pre- and post-registrations duties; including but not limited to the tasks mentioned above.

Requirements:

• Preferably Diploma holder and above, although experienced O level candidates may also be considered
• At least 1 year of sales administrative experience or customer service experience
• Good written and verbal communications and listening skills
• Ability to work effectively and efficiently with limited supervision
• Familiarity with MS Office suites (e.g. Excel)

*Please note that you will be required to work in 2 different locations - Bras Basah and Jurong East.

• Support the Corporate SME + Enterprise Sales Teams’ in day-to-day administrative tasks.
• Provide customer service by managing enquiries from internal and external mailboxes
• Help troubleshoot problems with customers’ registrations, customers’ accounts and billing issues.
• Support the Finance and Sales Team to follow-up on corporate customers’ outstanding payments.
• Corporate registration of courses and send confirmation letter to companies.
• Check registration forms for courses before registration.
• Submit invoices to companies for billing
• Submit manual billing for exam fees / transfer fees and generate credit notes to cancel invoice and refund.
• Transfer trainees for rescheduled course dates, replacements, and cancellation requests from trainees.
• Update trainee details in Training Management System.
• Prepare and send scheduled and/or ad-hoc post-reg reports/requests to customers.
• Act on all necessary tasks to fulfil accurate and complete assigned corporate pre- and post-registrations duties; including but not limited to the tasks mentioned above.

Requirements:

• Minimum Diploma holder
• Good time management and interpersonal skills
• Excellent verbal and written communication.
• Meticulous and pays attention to details.
• Experience with Microsoft Office tools like Microsoft Word and Microsoft Excel.

1. Ensure timely preparation of classes

• Prepare course documents, assessment booklets and props.

• Prepare laptop carts, room set up (furniture) according to the course.

• Prepare any special ad hoc requirements for specialised courses or corporate clients.

• Coordinate with Digital OE to ensure pre delivery tasks and classes are ready to start.

• Morning Gemba in the centre (assist trainers and trainees)

• Support coordination of late comer trainees with sales and fulfilment team.

• Handling of all offsite classes

- Prepare course materials, refreshment ordering and attendance list.

- Prepare course documents and props.

- Liaise with courier for delivering and collecting of props, courseware and course documents

2. Ensure timely closure of classes

• Perform batching at end of each class for F2F classes.

• Preparation and printing of hardcopy certificates (selected courses).

• Marking of assessment paper with OMR machine and generate assessment results.

• Upload assessment results and update scores into system.

• Scan assessor evaluations via OMR.

• Submit details of F2F classes as requested by funding agency during audits.

• Liaise with external assessment centres for test results.

• Inventory Management (stationery, props, training equipment & bulk order hardcopy books)

• Maintain tidiness and cleanliness in assessment rooms, classrooms, Trainer’s room and storerooms.

3. Assist Trainers and Trainees on-site.

4. Maintain good customer service relationships at all times.

*Please note that the successful candidate will be required to work in 2 different locations - Aljunied and Jurong East

• Daily reporting of absentee trainees to Sales
• Send confirmation/cancellation letters to trainees before commencement of class
• Timely checking of class attendance and assessment results in Trainer Portal and follow up with Trainers when it is not marked in system
• Record daily tasks completed in the tracking file
• Send results announcement to trainees

Requirements:

• Attention to detail
• Good knowledge of supported courses will be an advantage
• Good knowledge of training administration systems will be an advantage

Key Responsibilities:

1. Coordinate and facilitate the follow up of the collection of remaining payments for the different modules from registrations through various channels, including online payments, bank transfers and QR codes.
2. Manage SkillsFuture claim process, including assisting trainees with submissions, verifying eligibility.
3. Communicate with trainees pertaining to payment instructions, payment timelines, and any queries related to payment processing.
4. High utilization MS Office, especially Excel to accurately record and track payment transactions and communication updates, ensuring data integrity and compliance with financial policies.
5. Prepare regular reports summarizing payment status, outstanding balances, and any discrepancies for review by the management team.
6. Work closely with the different stakeholders to reconcile payment records and resolve any discrepancies or issues in a timely manner.
7. Provide administrative support to the department, including organizing documents, responding to emails, and assisting with other tasks as needed.

Key Systems Proficiency:

• TMS (Training Management System): Proficient usage of the Training Management System to manage class registrations, attendance records, and class schedules.
• Tableau: Ability to utilize Tableau for data visualization and analysis to aid in decision-making processes.
• MS Office: Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) for documentation, data manipulation, and presentation purposes.
• Power Automate: Skill in using Power Automate for workflow automation and process streamlining.
• Flowchart: Capability to create and interpret flowcharts for process documentation and improvement.

Attributes:

• Excellent command of English with clear and precise communication skills.
• Analytical and process-driven mindset to identify and enhance operational efficiencies.
• Customer-oriented approach, ensuring clients' needs are met and exceeded.
• Meticulous attention to detail for accurate record-keeping and documentation.
• Self-motivated and proactive personality, capable of driving projects independently.
• Strong team player, collaborating effectively within the Business Fulfillment Team.
• Adaptability to potential changes in job scope as determined by the company's requirements.

Qualifications and Experience:

• Diploma or Degree in a relevant discipline.
• Prior experience in administrative support, customer service, or sales coordination roles is preferred.
• Familiarity with training management systems, data analysis tools, and workflow automation platforms is advantageous.
• Strong proficiency in using Microsoft Office applications for documentation and data management.

Education Sales Consultant plays a fundamental role at NTUC Learninghub with a profound aspiration to transform trainee lifelong employability. With the strong desire to forge partnerships with the public, thus providing a wide range of relevant end-to-end learning solutions. To date, NTUC LearningHub has helped over 21,000 organisations and achieved over 2.4 million training places across more than 500 courses with a pool of over 400 certified trainers as a Total Learning Solutions.

Job Description:

• To outreach and engage working people to up-skill and improve their employability or achieve their learning aspirations
• To propose suitable training solutions to customers via various channels (Social Media, Virtual Sessions, Telemarketing, and events.)
• To actively participate in assigned corporate events, road-show, class visits, and seminars
• Actively scout the environment to grow one’s sales portfolio
• To build and enhance relationships with both internal and external stakeholders to grow one’s portfolio
• Responsible for personal sales portfolio
• Follow up on sales leads
• Perform telesales and handling of virtual appointments.

Requirements:

• Candidate must possess at least a Diploma or equivalent.
• At least 1 - 2 Year(s) of working experience in the related field is required for this position.
• Proven ability to engage and handle customers’ requests
• A keen learner and have a quest for life-long learning
• Good communication skills
• Ability to engage customers at various outreach channels (road-show, branches, corporate events, call-centre and so on)
• Able to engage peers and work as a team
• Embrace challenges with a Never-Say-Die Attitude
• Candidates with experience will be considered for Senior position

Education Sales Consultant plays a fundamental role at NTUC Learninghub with a profound aspiration to transform trainee lifelong employability. With the strong desire to forge partnerships with the public, thus providing a wide range of relevant end-to-end learning solutions. To date, NTUC LearningHub has helped over 21,000 organisations and achieved over 2.4 million training places across more than 500 courses with a pool of over 400 certified trainers as a Total Learning Solutions.

Job Description:

• To outreach and engage working people to up-skill and improve their employability or achieve their learning aspirations
• To propose suitable training solutions to customers via various channels (Social Media, Virtual Sessions, Telemarketing, and events.)
• To actively participate in assigned corporate events, road-show, class visits, and seminars
• Actively scout the environment to grow one’s sales portfolio
• To build and enhance relationships with both internal and external stakeholders to grow one’s portfolio
• Responsible for personal sales portfolio
• Follow up on sales leads
• Perform telesales and handling of virtual appointments

Requirements:

• Candidate must possess at least a Diploma or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Proven ability to engage and handle customers’ requests
• A keen learner and have a quest for life-long learning
• Good communication skills
• Ability to engage customers at various outreach channels (road-show, branches, corporate events, call-centre and so on)
• Able to engage peers and work as a team
• Embrace challenges with a Never-Say-Die Attitude
• Candidates with experience will be considered for Senior position
• Able to commit weekends if required
• Working location: Jurong East

• Drafting, reviewing and negotiating a varied range of commercial agreements (e.g. sales agreement, licensing agreements etc)
• Advising business stakeholders on all legal and regulatory matters, including data protection and IP matters
• Develop and review internal legal policies
• Drafting agreement templates and other legal documents to protect the Company’s interests
• Monitoring changes in relevant legislation and the regulatory environment.

Requirements:

• Degree holder and admission to Singapore bar (preferred)

We are looking for a Test Lead to assess software quality through manual and automated testing. You will be responsible for finding and reporting bugs and glitches. You should have a keen eye for detail and excellent communication skills. If you are also competent in executing test cases and are passionate about quality. Ultimately, you will ensure that our products, applications and systems work correctly. This position supports all NTUC Learning Hub enterprise wide IT projects.

• Review and analyze requirements, system specifications.

• Collaborate with Product Owner (PO), Business Analyst, User, Vendor to execute effective test strategies and test plans.

• Execute test cases (manual or automated) and analyze results.

• Evaluate test plans/test scenarios/test cases according to specifications.

• Create logs to document testing phases and defects.

• Report bugs and errors to development teams.

• Conduct User Acceptance Testing, Model Office Testing, Regression Testing or other testing as instructed by PO.

• Work with cross-functional teams to ensure quality throughout the software development lifecycle.

• As Lead, you will manage a team of testers to perform the abovementioned responsibilities.

Requirements:

• Proven experience as a Quality Assurance Tester or similar role at least 5 years’ experience.

• Familiarity with Software Development Life Cycle, Agile frameworks and regression testing.

• Working knowledge of test management software (e.g. JIRA).

• Excellent communication skills.

• Attention to detail.

• Strong organizational skills.

• Experience in eCommerce or Mobile Application is a plus.

• Experience in business analysis, Excel, SQL is a plus.