Total 23 Others/Any call center job vacancies in D20 Bishan, Ang Mo Kio

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! The Data Center Operations group is looking for a Field Service Engineer. The successful candidate will be responsible for deploying and maintaining servers and supporting fixtures and infrastructure in Data Centers located within Asia Pacific region. In this role you will focus on developing and sustaining solutions through communication and coordination with Apple Data Center teams and Business Groups to help deliver a solid infrastructure and services to meet global business objectives. We seek a self-starter, visionary team player with strong infrastructure cabling capabilities to drive standards as well as innovative methodologies to achieve these objectives.

Description

You will help complete projects in the deployment and maintenance of compute servers, including cabling infrastructure and DCIM elements. You will provide DC incident management and change control to prevent and/or manage failure scenarios leading to the recovery of services with improvement plans to mitigate future occurrence. A proven track record in vendor management for infrastructure expansion, enforce compliance with technical specifications and quality standards is also needed. You will lead material movements with Engineers, Project Managers and/or Customer Business teams on executing movements within required delivery timelines. Ensure required actions are implemented in Apple systems to facilitate job function, identify issues and perform Root Cause Analysis to prevent future operational impact.

Minimum Qualifications

• Expertise with data center operational tasks, including rack sizing, construction, equipment installation and decommissioning. Willing to do hands-on activities.
• Hands-on experience with various copper and fiber cabling structures, cable infrastructure design and labeling methodology.
• Expertise with break-fix and incident management.
• Experience with DCIM (Data Centre Infrastructure Management) tools. Hands-on operations in securing and monitoring equipment with enterprise level management tools.
• Possesses a global perspective with the ability to understand and work effectively in a culturally diverse organization
• The proven ability to manage key stakeholder interests while at the same time managing conflicting priorities and business interests.

Preferred Qualifications

• Must be capable of independent problem solving and self-motivated.
• Strong communicator at all levels with excellent oral and written skills to a variety of audiences.
• Prior experience in DC operations, supply chain, DC Construction would be beneficial.

Job Resposibilities :

• Provide engineering support on all equipment operational issues to meet production output and quality.
• Support engineer to evaluate, set up, qualify, maintain and calibrate test system for operation to meet customer needs, equipment specifications.
• Perform daily preventive maintenance for all Testers as per schedule and support engineer in equipment qualification and release to production in meeting output, quality & reliability.
• Provide line and engineering support that include equipment conversion, repair, maintenance and operational issues to minimize equipment downtime in meeting output, quality and cycletime.
• Prepare daily engineering reports and preventive maintenance checklist for all testers and compilation on equipment conversion/ downtime and performance index
• Perform test equipment set-up / conversion for operation.
• Maintain, install, troubleshoot and repair all in-house test production equipments
• Assist Leaders / Engineers in driving on their respective CIP’s improvements
• Assist Leaders / Engineers in driving on the productivity and cost control effective operation
• Organize, maintain and safe-keep equipment, spare parts and consumables.
• Update maintenance records.
• Lead / ensure good housekeeping, plant work discipline, ESD and safety awareness at all times.

Benefits:

• Competitive Salary: Basic salary ranging from SGD $2,000 to $2,400 + OT pay ($100 - $200) + Variable Bonus.
• Structured Work Week: Enjoy a fixed 5.25-day work schedule with alternate Saturday half-days and Sundays off.
• Career Growth: Opportunities to enhance customer service and communication skills in a well-established department.
• Convenient Location: Work at a prime location at Ubi Road, Singapore.
• Comprehensive Support: On-the-job training and clear support from service advisors and management.

Job Description:

As a Call Centre Officer in the Aftersales Department, you will be responsible for handling customer phone calls, scheduling service appointments, and managing inbound emails related to vehicle servicing and repair requests. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. You will be assisting service advisors and performing administrative tasks, ensuring excellent customer service.

Roles & Responsibilities:

• Handle incoming calls from customers and schedule service or repair appointments.
• Actively call customers to remind them of their service due dates and propose appointments.
• Assist service advisors with call center-related tasks and customer follow-up calls.
• Manage email inquiries from customers through the myAudiworld platform regarding service appointments.
• Perform follow-up calls related to recall or service campaigns.
• Execute general administrative duties as assigned.

Duty and responsibility

• Support in depth technical analysis for Smart factory development, carry out effective planning
• Suport in migration of EAP, MES, RMS system and maintenance
• Schedule of machine preventive maintenance (PM), calibration and golden sample monitoring
• Support in preparation and maintenance of EE department documentations & audit
• Manage and monitor of equipement spare parts

Requirements

• Knowledge in Equipment Automation Process (EAP), Manufacturing Execution System (MES), Recipe Mangament System (RMS) function
• Knowledge in Calibration requirement and standard
• Knowledge in Smart factory automation, System development framework

Job Summary:

We are looking for a talented Senior/Executive, Marketing to increase leads and patient referrals to the company.

Responsibilities:

• Plan, develop, and implement the effective marketing strategies, KPIs and work plans in line with the company’s overall marketing objectives.

• Conduct marketing research, analysis current market trends conditions to meet client’s healthcare needs and service expectations.

• Propose media plan for digital marketing and media placements and assist with design artwork, write up/copywriting and work closely with partners.

• Introduction of services and establish new relationship with doctors and partners to generate new leads through local and regional marketing activities and networking.

• Manage and maintain long term relationship with local and regional doctors and partners through overseas marketing trips, courtesy visits and events to grow referrals.

• Cultivate patient’s loyalty and advocacy through continuous engagements to encourage the word-of-mouth referrals.

• Assist incoming enquiries and appointment bookings receive through email, call, and Whatsapp and liaise with clinics, doctors, and patients.

• Monitor marketing inventory and assist clinics with collateral orders.

• Plan and organize marketing events and projects and prepare post events report.

• Prepare marketing report and analysis on marketing performance on regular basis and support other adhoc reporting requests as and when required.

Requirements:

• Bachelor degree/Diploma in marketing/business or related discipline

• At least 3 years’ experience in healthcare/sales would be a bonus

• Having great interpersonal and communication skills

• Thorough knowledge of strategic planning principles and marketing best practices

• Highly motivated, energetic, results-oriented, independent, with a great business sense

Benefits:

• Great Hourly Rate: Earn $12.50/hour in a comfortable, office-based setting.
• No Cold-Calling: Enjoy a friendly, structured environment with no cold-calling required.
• Supportive Team: Work within a team of like-minded individuals, ensuring a positive atmosphere.
• Develop Communication Skills: Enhance your conversational skills by engaging with various respondents.
• Convenient Hours: Monday to Friday, 11am – 8pm, providing a stable and predictable work schedule.

Job Description:

We are looking for enthusiastic Tele Surveyors to join our team. In this role, you will contact respondents from a provided dataset and conduct structured surveys over the phone. This is not a cold-calling position. You will use a prepared script to ensure professional and smooth conversations. If you love talking to people, can handle rejections positively, and are comfortable following a script, we would love to hear from you!

Roles & Responsibilities:

• Survey Execution: Call respondents from a provided dataset and follow a scripted survey.
• Data Entry: Accurately enter responses into the computer system.
• Professional Interaction: Engage with respondents in a friendly, professional manner.
• Script Adherence: Ensure strict adherence to the survey script without paraphrasing.
• Reporting: Assist with any additional reporting tasks as required by the supervisor.

Job Summary:

Responsible for day-to-day accounting tasks of AR function, including collections update and reconciliations, and miscellaneous admin duties. Responsible for monthly payments to external doctors and weekly refunds to patients.

Job Responsibilities:

· Handle Accounts Receivable (AR) functions.

· Work with various teams to follow up on collections from corporate clients/customers/Medisave.

· Liaise with external clinics and doctors for fee payments, tax invoices and remittance advices.

· Perform credit card collection reconciliations, monitor weekly cash bank-in.

· Monitor and prepare weekly refunds to patients/insurance companies.

· Handle the occasional billing to external companies.

· Respond to enquiries and ensure issues are addressed promptly.

· Liaise with auditors where necessary for audit.

· Support and assist the Finance Manager.

· Handle any admin duties or other ad-hoc duties / tasks assigned.

Requirements:

· Bachelor's Degree / Professional Certification in Finance / Accountancy.

· ISCA / ACCA / CPA membership would be an advantage.

· At least 2 years of working experience in the related field.

· Meticulous and detail oriented at work.

· Able to work independently with minimum supervision and is a problem-solver.

Contract: 3-6 months

Working Hours: Monday to Friday, 9:00am – 6:00pm

Location: Braddell

Benefits:

• Competitive Salary: Basic salary ranging from SGD $2,000 to $2,400 + OT pay ($100 - $200) + Variable Bonus.
• Structured Work Week: Enjoy a fixed 5.25-day work schedule with alternate Saturday half-days and Sundays off.
• Career Growth: Opportunities to enhance customer service and communication skills in a well-established department.
• Convenient Location: Work at a prime location at Ubi Road, Singapore.
• Comprehensive Support: On-the-job training and clear support from service advisors and management.

Job Description:

As a Call Centre Officer in the Aftersales Department, you will be responsible for handling customer phone calls, scheduling service appointments, and managing inbound emails related to vehicle servicing and repair requests. This role requires strong communication and organizational skills, as well as the ability to work in a fast-paced environment. You will be assisting service advisors and performing administrative tasks, ensuring excellent customer service.

Roles & Responsibilities:

• Handle incoming calls from customers and schedule service or repair appointments.
• Actively call customers to remind them of their service due dates and propose appointments.
• Assist service advisors with call center-related tasks and customer follow-up calls.
• Manage email inquiries from customers through the myAudiworld platform regarding service appointments.
• Perform follow-up calls related to recall or service campaigns.
• Execute general administrative duties as assigned.

Job Description:

• Work with Process Engineers to support, coordinate and follow up on all manufacturing / process related activities
• Support Process Engineers in monitoring line performance / quality / yield
• Monitor abnormal lots on daily basis
• Support the Process Engineers on material and process qualification / evaluation activities
• Ensure that the line complies in all the quality procedures / controls / system implemented by Process Engineers
• Perform other related tasks that may be assigned by supervisor from time to time
• Support new product introduction / device and package qualification builds.
• You will be required to work on 12hours shift pattern (3 or 4 working days per week)

Key Responsibilities:

• Involved in System Development and Maintenance whereby design, develop, test, and implement system software to enhance the functionality of the operating systems.
• Install, configure, and maintain operating systems, including Windows and Linux (RHEL), and virtualization platforms like VMware.
• Monitor system performance, identify bottlenecks, and implement solutions to optimize performance.
• Ensure system security through the implementation of patches, updates, and security configurations.
• Provide technical support and troubleshooting for system-related issues. Resolve complex system problems and provide solutions.
• Develop scripts to automate routine tasks and improve system efficiency using scripting languages such as Bash, PowerShell, or Python.
• Maintain comprehensive documentation for system configurations, procedures, and updates.
• Work closely with other IT staff, including network administrators, database administrators, and application developers, to support overall IT infrastructure.
• Manage and participate in system-related projects, ensuring timely delivery and adherence to project specifications.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Systems Programmer or similar role, with specific experience in Windows, Active Directory, Esxi, Linux (RHEL), and VMware environments.
• Proficiency in Windows and Linux (RHEL) operating systems.
• Experience with VMware virtualization technology.
• Strong scripting skills (e.g., Bash, PowerShell, Python).
• Knowledge of network protocols, security practices, and system performance monitoring tools.
• Relevant certifications such as Red Hat Certified Engineer (RHCE), Microsoft Certified Systems Administrator (MCSA), or VMware Certified Professional (VCP).
• Experience with Automation tools like Ansible, Puppet, or Chef.
• Experience with cloud platforms such as AWS, Azure, or Google Cloud.
• Support Europe time zone 5.00pm – 2.00am and on-call support during off-hours.

As the Site Consultant for a Global/Regional Data Center I ensure effective and timely coordination of CI Infrastructure activities and overall management of the specified sites by applying the GDC/RDC processes, services and tools.

Consulting

• Coordination of customer projects/activities within the GDC/RDC
• Interface to customer & order teams (first point of contact) to fulfill requirements
• Supports internal coordination (incl. prisonization) of timelines & task for HW installations
• Consults and documents the datacenter service scope
• Consults other PSOs teams and solutions teams as well as the datacenter teams in their activities in the GDC/RDC
• ACI Rollout Coordination

Data Center Management

• Integrate CI standards & products into the GDC/RDC
• Build and maintain a relationship with relevant stakeholders and customer for the GDC/RDC
• Define, report and improve relevant KPIs
• Coordinates quality management activities
• Supports business planning in alignment with controlling

Processes, Tools & Standardization

• International standardization and global alignment of processes
• Coordination of global teams to improve service and ensures local and international knowledge transfer
• Design, implement and documents new standards and processes for the service
• Coordinate tool landscape and implements requirements
• Supports business planning in alignment with controlling

Vendor / ESP Management

• First point of contact for service management
• Service package maintenance
• Financial planning & tracking
• Concept creation for upcoming requirements

Logistic Management

• Supports remarketing and logistics processes

Other Tasks

• Coordinate audits
• Planning & Coordination of Projects and new IT-Rooms and/or buildings
• Supports other teams PSO in their audits for datacenter related topics
• Required knowledge competencies and attributes
• Skill/Competency Cluster: Consulting Knowledge

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum of 5 years of experience in data center management, consulting, or a related field.
• Understanding of BD (department) Services and Products and their connection to each other
• Proven project management & consulting experience
• Experience in international cooperation & communication
• Advance knowledge in process and tool management
• Understanding of Business Planning and Hardware Lifecyle processes
• Experience in resource planning & coordination
• Understanding in operation of Data Centers and Datacenter Infrastructure
• Experience in datacenter processes & value creation
• Basic knowledge in Electric/Electronic related engineering or equivalent
• Basic knowledge in energy efficiency and carbon neutrality
• Target oriented and able to work independently
• Working flexibility, willing to work onsite / ability to travel
• Entrepreneurial thinking (economic, customer & service oriented)
• Ability to coordinate external service provider (ESPs)
• Team player
• Excellent communication and interpersonal skills, with the ability to build relationships with stakeholders at all levels.
• Strong problem-solving skills and the ability to think strategically and analytically.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.

Business Development Executive

• 5 Working Days
• 930am - 630pm
• $2500 - $3000
• Bishan

We are looking for enthusiastic Business Development Executives to own the sales cycle, from prospecting to onboarding, in the fast-paced and challenging sales industry.

We are looking for telesales/sales professionals with have the ability to conduct 50-80 calls per day and secure at least 2 appointments per day.

Job Description:

• Perform outbound calls to prospective clients and introduce company's services
• Effectively communicate with clients to understand their needs and offer solutions to their problems
• Schedule and manage sales appointments
• Handle objections and negotiate with prospective clients
• Prepare and deliver pitches and presentations to prospective clients
• Develop and present proposals customized for each client
• Ensure excellent customer relationships through regular follow-up and building rapport with key decision makers

Requirements:

• Hunter, No-Fear Mentality
• Resilient, results-driven and persuasive; able to work independently to achieve targets
• Prior experience in telemarketing or similar sales roles would be a bonus

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

• 5 Working Days
• 730am - 5pm
• $2200 - $2800 + AWS
• Changi North (East)

Job Description:

• Managing 3rd party sub-contract in handling the calibration work by taking quotation, issuing PO and manage & coordinate the scheduling for delivery
• Preparation of quotations to client & purchase order to vendors
• Interacted with customers professionally by phone, email or in-person to provide information and direct to the right channels
• Manage files and records for clients
• Monitor office inventory activities, including ordering and requisitions, stocking and shipment receiving
• Arrange schedule with vendor (internal and external) for site calibration schedule
• Arrange collection / delivery schedule with logistics upon receiving PO/item completion
• Ensure customer requirements on calibration & specification, certificate issued address are met based on requirements

Job Requirements:

• Min Diploma in relevant discipline
• At least 1 year of relevant experience in related field

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

• 5.25 Working Days (Alt Sat)
• Mon - Fri (8am - 530pm) / Sat (8am - 12pm)
• $2000 - $2400 + OT
• Ubi

Job Description:

• Handle phone calls from customers
• Make an appointment for customers for servicing or repair
• Assist with service advisors on call centre matters.
• Perform active calling to customers to remind customers on the service due and to propose a scheduled appointment
• Responsible to reply any incoming email from my Audi world requested by customers for their servicing appointment
• Perform follow-up call on any related recall or service campaign
• General admin duties
• Any other duties that may be assigned from time to time

Requirements:

• Experience in Customer Service
• Must be comfortable with overtime work

Interested applicants can send your resume to Whatsapp 83208165 (Jennifer) and allow our consultant to match with our clients.

We regret to inform that only shortlisted candidates will be notified! All applications will be handled with strict confidentially.

Jennifer Tay Swee Shan

Reg No: R22111564 | EA No: 21C0845

Recruit Now Singapore Pte Ltd

1. Door visit to customer place and site visit to carry out repair of wall mounted, ducted and cassette aircon and installation of aircon.

2. Door visit to customer place and site visit to carry out repair of commercial fridge, commercial ice maker and cold room.

3. Examining customer's appliances and identifying the cause of appliances breakdowns.

4. Must be able to replace aircon and commercial fridge compressor, do pressure test and repair gas leak.

Responsibilities:

• Manage supplier quality issue and feedback COC/documentation errors to supplier, and follow up on the action with supplier, and containment action with internal engineering/ production team
• Support new and existing material part declaration
• Follow up Supplier Quality Audit Checklist and VDA6.3 to ensure all declaration are closure on time
• Maintain Supplier Quality ePortal to ensure that all suppliers 100% upload their COC, ISO/IATF Certificate, ICP report and declaration on time
• Implement SPC system for critical materials. Ensure all data has been updated into SPC system.
• Responsible for tracking supplier quality performance, including COC, certificates, declarations, and supplier response time
• Maintain IQC procedure, control plan and FMEA

Responsibilities:

• GCE O Level
• At least 1 year experience in the semiconductor industry or equivalent

• Attend to the needs of staffs to ensure target is achieved during the shift
• Daily production planning to meet cycle time and shipment requirement
• Address line issues relating to manufacturing by implementing full proof action and system fix
• Plan for material preparation to support daily WIP
• Remnant dies / wafer management
• Support Engineering builds and lots with SWR requirement
• eITR analysis and generation for ABN lots
• Follow up PE on lot disposition and actions needed for ABN lots
• Shift report generation
• Manage manufacturing staff attendance and leave applications on daily basis

Requirements:

· Higher NITEC or Diploma in Electrical / Electronic Engineering

· Minimum 1 year of experience in an electronics manufacturing environment

· Self-motivated with strong analytical skills and logical thinking

· Able to lead a group of operators supporting production line

• Responsible for providing guidance to subordinates working on product qualification or development / qualification of various forms of packaging / process technologies.
• Lead and think strategically for a long-range department goal with respect to yield and quality, productivity, cost reduction, process controls and new capability.
• Manage all phases of technical projects. Oversee product's or project’s conceptualization, design and initial product specifications and manage scheduling, estimating and securing materials. Draft, execute and track project progress and keep costs under control.
• Help to train new engineers and keep abreast of industry trends and issues.

Job Description:

• Work with Process Engineers to support, coordinate and follow up on all manufacturing / process related activities
• Support Process Engineers in monitoring line performance / quality / yield
• Monitor abnormal lots on daily basis
• Support the Process Engineers on material and process qualification / evaluation activities
• Ensure that the line complies in all the quality procedures / controls / system implemented by Process Engineers
• Perform other related tasks that may be assigned by supervisor from time to time
• Support new product introduction / device and package qualification builds.
• You will be required to work on 12hours shift pattern (3 or 4 working days per week)

· Analyze and Identify cause of machine problem

· Resolve the machine problem within specification

· Implement permanent measures for repetitive problems

· Assist the Engineer in maintaining ISO records

· Carry-out Preventive Maintenance activities

· Follow Preventive Maintenance schedule

· Identify parts for potential breakdown and recommend for Preventive program

· Propose improvement ideas to prolong parts life span

· Screen Board Repair and monitor screening yield [LDHU]

· Conduct machine ESD and grounding check as per schedule and update record

· Implement measures to ESD check findings

· Assist in machine setup and buyoff

· Ensure the machine comply to safety regulation & standard

· Verify conversion kit according to drawing specification

· Assist the Engineer in the preparation of documentation

· Carry out stock take for spare parts

· Perform any other duties assigned by Supervisor or Manager from time to time

Job Description:

• Participate in daily internal meetings or discussions to receive/provide status updates of tasks assigned to process team as well as to allocate urgent tasks
• Check ABN hold lots are release with countermeasures
• Follow up on daily line issues releated to process
• Focus on yield improvement activities to achieve planned yield variance
• Responsible for new product activities from NPI to production line for wire bond process
• Coordinate and ensure documents, specifications, machine buyoff are all carried out without quality concerns to ensure smooth introduction
• Follow-up and ensure Cpk and yield targets are met
• Assess new process / material introduction in the context of process improvement and cost reduction
• Communicate with vendors on different materials and identify the most cost effective solution
• Conduct research online as well as with competitors to assess feasibility
• Coordinate and follow-up on cost down activities to ensure timely introduction
• Perform any other duties assigned by Supervisor or Manager from time to time.

Job Resposibilities :

• Provide engineering support on all equipment operational issues to meet production output and quality.
• Support engineer to evaluate, set up, qualify, maintain and calibrate test system for operation to meet customer needs, equipment specifications.
• Perform daily preventive maintenance for all Testers as per schedule and support engineer in equipment qualification and release to production in meeting output, quality & reliability.
• Provide line and engineering support that include equipment conversion, repair, maintenance and operational issues to minimize equipment downtime in meeting output, quality and cycletime.
• Prepare daily engineering reports and preventive maintenance checklist for all testers and compilation on equipment conversion/ downtime and performance index
• Perform test equipment set-up / conversion for operation.
• Maintain, install, troubleshoot and repair all in-house test production equipments
• Assist Leaders / Engineers in driving on their respective CIP’s improvements
• Assist Leaders / Engineers in driving on the productivity and cost control effective operation
• Organize, maintain and safe-keep equipment, spare parts and consumables.
• Update maintenance records.
• Lead / ensure good housekeeping, plant work discipline, ESD and safety awareness at all times.

ROLE : Network Operation Center (NOC) Engineer, Level 2 / Network SME

Skills Required:

1) Experience working in large Network Operationst as a level 2 NOC engineer role or above.

● Expert network security devices handling for both setup and operations support.

● Expert knowledge on Checkpoint Firewalls in terms - Troubleshooting and support

● Expert knowledge on Zscaler Internet Access / Bluecoat ProxySG product - Troubleshooting and support

● Expert knowledge on F5 APM, LTM, GTM - configuration and troubleshooting.

2) Expert Internetworking knowledge and experience:

● Expert knowledge on Routing, Switching - configuration and troubleshooting.

● VPN technologies experience

● Nexus 9K, 7K, 5K, and 2K configuration and troubleshooting

● Cisco ISR4K, ASR, configuration, and troubleshooting

● Good knowledge on Citrix SD-WAN configuration and troubleshooting.

● Good Knowledge on Forescout NAC: Troubleshooting incidents and knowledge on policies setup

● Good knowledge on Wireless LAN solution

3) Other skills:

● Knowledge on analyzing packet capture/Wireshark output

● Knowledge on supporting McAfee NSM and IPS sensors

● Knowledge on supporting HP Network Automation (HPNA) Tool

● Knowledge on supporting Cisco ISE / Cisco ACS

● Knowledge on Azure networking (VNET peering, ExpressRoute, NSG etc)