Total 5,108 customer experience manager job vacancies in changi road singapore

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Marketing and Corporate Communications
  • Develop CGRS’s print collaterals for marketing of SMU’s Postgraduate Research (PGR) programmes and provide advisement to schools, coordinating a standardised look-and-feel of the programme-specific brochures.
  • Curate and create content to promote PGR programmes, research and events across appropriate digital marketing channels, including Search Engine Marketing campaigns, display advertisements and developing research videos, blog posts, opinion editorials, e-flyers and e-newsletters.
  • Identify appropriate international online platforms to market PGR programmes for expanded reach.
  • Work in partnership with SMU’s Corporate Communications and Marketing team to provide guidance on university-level branding policies to key internal stakeholders managing PGR programmes.
  • Maintain oversight of CGRS website content and Search Engine Optimisation, and related social media channels.
• Recruitment and Partnership Liaison
  • Formulate, plan and implement a university-level recruitment strategy for PGR programmes to promote the alignment of PGR student recruitment in accordance with national-level directives.
  • Identify high priority markets and coordinate with Schools on the overseas outreach and recruitment events to establish SMU’s presence in these countries.
  • Strive to increase the quality of recruitment leads through centrally coordinated outreach events like the annual CGRS Open House, HeadHunt Postgraduate Fair, Information Sessions (in selected priority markets), etc.
  • Establish partnerships with academic institutions to promote dual-degree PhD or collaborative degree programmes.
  • Develop sell sheets and explore new scholarship funding opportunities with external entities.
  • Custodian of international collaborations for SMU’s PGR programmes, ensuring a streamlined onboarding process.
• Reporting and Other Administrative Duties
  • Compile, analyse and report SMU’s annual recruitment data for PGR programmes, in accordance with national-level directives.
  • Measure the effectiveness of various print collaterals and digital marketing campaigns.
  • Support CGRS Dean to deliver corporate presentations for the college’s events.
  • Serve as CGRS’s Data Protection Officer Representative.
  • Maintain CGRS’s mailing lists for recruitment leads and graduate placements.
  • Oversee and mentor staff who are supporting the recruitment, marketing and corporate communications portfolio.

• A Bachelor’s degree in Marketing, Corporate Communications, Business Administration or related fields.
• Minimum 5 years (8 years preferred) of relevant working experience.
• Excellent communications (both written and spoken) and interpersonal skills.
• Strong writing skills, with the experience in developing content for various marketing communications’ collaterals is necessary.
• Adaptable, detail-oriented, resourceful, able to work independently and cross-functionally within the organisation to meet tight deadlines.
• Ability to work effectively in a fast-paced environment with changing requirements and shifting priorities.
• Experience in managing digital and social media marketing campaigns, events management, websites, content and marketing collateral development.
• Experience in building relationships and establishing successful partnerships.
• Ability to analyse the effectiveness of the different marketing platforms.
• Strong in stakeholder management of varying types and levels.
• Proficiency in Microsoft Office applications, Google Analytics, social media management, project management, etc.

#LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Company Overview:

A reputable pharmaceutical company currently seeking a qualified Marketing Manager to join our team. Our focus is on promoting the surgical robot, Hinotori, across the Asia-Pacific (APAC) region.

Key Responsibilities:

Market Strategy: Develop and execute a comprehensive marketing plan for target countries, including market analysis, target identification, and competitive intelligence.

Product Promotion: Create and manage marketing campaigns to generate awareness, interest, and demand for Hinotori among healthcare professionals, hospitals, and healthcare systems.

Cross-Functional Collaboration: Collaborate with local sales and distributors to ensure alignment of messaging, branding, and go-to-market strategies.

Clinical Marketing: Execute clinical marketing initiatives, such as online and offline seminars, professional education programs, and clinical studies.

Customer Engagement: Cultivate relationships with key opinion leaders, healthcare organizations, and industry partners to drive adoption and advocacy for Hinotori.

Data Analysis: Monitor and analyze marketing performance metrics, utilizing data-driven insights to optimize marketing strategies.

Budget Management: Manage the marketing budget for the APAC region, ensuring efficient resource allocation to achieve business goals.

Leadership: Lead and mentor local teams and distributors, providing guidance and support to achieve departmental objectives.

Requirements:

• Bachelor’s degree in business/technology/healthcare/medical/biomed/nursing disciplines. MBA or higher degrees preferred.
• 8+ years of well-rounded medical device/medical equipment sales and marketing experience, with at least 3 years in Asia regional roles.
• Strong leadership and team management skills.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a cross-functional, global team.
• Enthusiastic, self-starter with a strategic focus and positive thinking.
• Clinical experience in the medical robot industry to effectively communicate with doctors and co-workers in hospital settings.
• Travel Requirement: As needed within the APAC region.

If you meet these qualifications and are ready to take on a challenging and rewarding role, we invite you to apply for this exciting opportunity.

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button or email me at [email protected]

** We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities.**

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JOBSTUDIO PTE LTD

EA License No 10C4754

EA Personnel: Hoh Mei Ling

EA Personnel Reg No: R21103150

Data Project Managers (PM) in Attribute Data are the driving force in each team. They help define what needs to be done and come up with the plan and effort to deliver those requirements.

Key responsibilities include requirements gathering and managing resources to deliver within agreed scope. This role will also require substantial direct engagement with clients on a regular basis.

The PM is expected to be proactive in driving the delivery of projects and updating clients on the progress status. This role is mainly measured by how effective they are in managing project resource utilization and in the timely delivery of projects.

RESPONSIBILITIES

• Client EngagementLead stakeholder management in relation to successful delivery of projects.
  Gather and finalize project requirements from clients.
  Get client buy-in and sign-off on project requirements, timeline, and budget.
  Provide project status updates and highlight any issues that require attention.
  Clarify on change requests from clients and respond with impact analysis and effort required to implement changes.
  
• Project Management & PlanningWork with Team Lead to ensure project requirements are aligned to client’s business objectives.
  Produce comprehensive plans to enable projects to be managed against a clear set of defined deliverables, milestones, and budget.
  Define delivery process, monitor project progress, and implement remedial plans where and when needed.
  Develop test cases and drive UAT and QA activities.
  Produce project documentation and create knowledge libraries with the end goal of using this documentation to train and support the end users.
  Measure and report on metrics like time spent per project with the objective of continuously improving efficiency, effectiveness and resource utilization.
  Ensure that all projects are delivered according to Attribute Data’s standards.
  

• Correspond with customers and third parties/contractors on project / customer requirement.
• Provide an acceptable standard of customer satisfaction during contacts with clients via email, telephone, etc.
• Work effectively with sales team and operations personnel to minimize delays and meet datelines.
• Liaise with vendors / contractors on cargo arrangement.
• Co-ordinate with in-house operations on cargo requirement / details.
• Monitor of shipment schedule.
• Generation of job sheets / checklists for invoicing.
• Verification of suppliers’ invoices.
• Filing of shipment / project completed.
• Ad-hoc duties assigned by management if any.

Responsibilities:

• Efficiently manage end-to-end customer complaint processes, including acknowledgment, SAP system updates, continuous tracking, closure, and monthly summarization for reporting purposes.
• Conduct in-depth tracking of supplier quality through incoming inspections triggered by customer complaints or as required.
• Demonstrate familiarity with and adherence to international cable testing standards and procedures.
• Update SAP system with inspection results, ensuring the release of lots aligns with defined usage decisions.
• Assist customers with technical inquiries, including Product Test Reports, RoHS, REACH, and CE compliance.

Requirements:

• Minimum Diploma or Degree in Engineering (Electronics / Electrical) or an equivalent field.
• minimum of 1 year of hands-on experience in electrical/electronic product testing and qualification.
• Proficient in Microsoft Word and Excel.
• Demonstrated ability to operate a range of laboratory equipment, including calipers, visual scopes, resistance checkers, and high voltage testers.
• Proven ability to address immediate issues independently.
• Proficient in Microsoft Word and Excel.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Your responsibilities as Tax Manager are as follows:

1. Work in the role of team leader on tax related matter under the supervision of directors to ensure that these assignments are executed based on the relevant professional requirements and on a timely basis.
2. Provide guidance and supervise the work of junior colleagues on the preparation of clients’ tax computations and tax returns.
3. Develop and maintain professional relationships with clients.
4. Advise clients on corporate tax, GST and personal tax matters.
5. Provide comprehensive and effective tax compliance and advisory services to clients across a wide range of industries.
6. Assist in training and technical matters of the firm.
7. Assist the administrative functions of client portfolio management.

Requirements:

1. Degree/ Diploma in Accountancy or Tax qualification or a professional qualification.

2. Proactive, committed and a team player.

3. Minimum 5 years relevant experience in a public accounting firm.

4. Good communication & interpersonal skills.

5. Able to perform under pressure.

We regret that only shortlisted candidates will be notify.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to CF Administration Pte Ltd and its affiliates to collect, use and disclose your personal data for the purpose of recruitment.

• Demonstrate thought leadership across all levels
• To confidently lead a small team of researchers
• Develop junior members on critical thinking and computational thinking skills
• Able to solve problems creatively, and pivot responsively to operational changes
• Conducting presentations of research results and analyses
• Strong in articulating concepts and ideas in clear and precise manner
• Deployment of adjacent teams for operational work
• Scripting, processing and delivery of accurate survey datasets to clients
• Maintaining excellent relationships with all stakeholders

• Any Bachelor’s degree. (Majors in mathematics, engineering, business, science, computing, or any numerical fields preferred)
• At least 6 years of working experience, with leadership roles
• Excellent presentation, communication and public speaking skills
• Analytical with attention to details
• Team player
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Competency with Microsoft Office, and intermediate to advanced skills in Powerpoint and Excel
• Familiarity with scripting and data collection platforms (e.g. WinCATI, Sensus, Forsta) an added advantage
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]
Reg No. R1875181
Triton AI Pte Ltd
License no. 21C0661

• Permanent position, Salary up to $7,500 with Variable Bonus + Benefits
• Experience in leadership roles
• Highly comfortable dealing with large datasets using software (eg. SPSS, R, Python, Power BI etc.)
• Strong communication skills, both written and interpersonal
• Passion to participate in National Projects

COMPANY DESCRIPTION

With a capacity of around 430 beds, Peacehaven provides compassionate, individualized, holistic care to all without discrimination. We offer a comprehensive gamut of services to care for the sick, frail and elderly who have physical or mental disabilities with minimal or no appropriate caregiver support at home.

Peacehaven has also been awarded the bizSAFE level 4 status which affirms our commitment to safety and health standards at the workplace.

The Salvation Army, Singapore - Peacehaven Nursing Home

RESPONSIBILITIES

About the Job

Peacehaven is hiring a Finance Manager to oversee the Peacehaven Group finances. The group consists of a 430-bedded resident home, 4 day-care centres, Active Aging Centres and a leading academy in dementia care. We have a pipeline of exciting expansion projects to raise the standards of elders care, nursing standards in Singapore and beyond. We are on a major digital transformation that include robotic assisted therapy, digital auxiliary care services, AI and analytics.

The Finance Manager will assist senior management in making critical business decisions by analysing and presenting key financial data, and will lead the Accounts Department supporting Peacehaven group.

 Job Responsibilities

• Prepare management reports with written narratives to support analysis and findings
• Perform financial modelling process to analyse proposals on financial and non-financial return
• Prepare annual, operating and capital budgets
• Analyse trends, possible improvements, areas of risks, financing and any key issues relating to the business; and provide recommendations for improvements
• Developing long-term business plans based on these reports.
• Formulate the organisation’s cash management solutions
• Liaise with external auditors for statutory audits
• Review and assess audit findings from the auditors, and ensure all exceptions and issues are addressed accurately
• Develop internal control system and review financial policies and standard operating procedures to ensure compliance with policies of The Salvation Army, Peacehaven Group and all statutory requirements

Operations of Accounts Function

• Provide leadership and supervision to the Accounts Department to ensure smooth accounting operations.
• Assist the Executive Director, or appointed liaison, and the Social Work department to recommend and review fee structures in accordance with Salvation Army and governmental policy
• Manage and report data for all government funding including MOH Recurrent Funding, Medifund, IDAPE, Eldershield, etc.
• Manage and maintain list of PA residents and regularly notify Executive Director of burden of costs related to such admissions and advise bad debts write-off
• Prepare and submit financial and statistical reports for all government subventions
• Timely submission of funding documents
• Establish internal controls for purchasing

• Degree in Accountancy, ACCA or equivalent
• At least 10 years of experience as a staff accountant or equivalent
• Diploma holder with the proven experiences setting up a full finance operation, and managing an operating budget of $20million to $50million is welcome
• Proven working experience in management accounting
• Prefer CMA certification or MBA
• Good knowledge of Oracle systems and experience in the healthcare industry will be an added advantage
• Good interpersonal, analytical, and problem-solving skills
• Meticulous and adept in working under pressure and tight timelines

Competencies

• Organisation
• Communication
• Project Management
• Service Delivery
• Adaptability
• Interpersonal
• Multi-Task

Work Hours

8.30am to 5.45pm, 5 day work week 

Work Location

Centre: Peacehaven Nursing Home

Address: 9 Upper Changi Road North, Singapore 507706

About Foodsta Kitchens:

Foodsta Kitchens owns and operates 6 fast casual brands in Singapore under Bloom Pte Ltd and Alt. Pizza. We have grown rapidly to 6 locations so far and have further plan to grow in Singapore and internationally this year. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Job Responsibilities:

Operations

• Responsible for overseeing people, processes, and day to day operations to ensure that store performs in line with business KPI
• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses
• Analyse store performance to align with business KPIs
• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
• Serve as a role model to demonstrate excellent behaviour to lead the whole team
• Execute any other duties as requested by immediate superiors

Requirements:

• At least 2-3 years of working experience in F&B
• Comfortable with Microsoft excel, word and Power point
• Pleasant personality and results driven attitude
• Good customer service and interpersonal skills
• Proactive and able to take initiative
• Ability to work in fast paced environment

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

You will be part of the Commercial Operations and reporting to the Vice President, Commercial Operations.

People Management

• Lead and supervise a team of Executives, Administrative Assistant and Technicians for the overall operation of the buildings as assigned
• Motivate staff to ensure productivity at work and advocate for improvement on works processes and areas to achieve excellent customer services

Financial Management/Reporting

• Responsible for planning, monitoring and maintaining the operational and capital expenditures of the buildings as assigned
• Maintain and/or increase the profitability of the portfolio through prudent measures
• Compile monthly reports for prompt submission
• Approve monthly overtime and time-off claims

Building Operations

• Carry out routine inspection of building such as cleaning, security, refuse disposal, washroom services, building maintenance, sanitary and plumbing, mechanical and electrical, landscaping and pest control services
• Ensure that preventive maintenance works are carried out by service providers in accordance with the Contract requirements
• Responsible for overall smooth operation of the buildings as assigned and ensures that all emergencies are attended to promptly and rectified with minimal inconvenience and disruption to tenants and owners. Incident reports are to be submitted promptly per SOPs
• Monitor and ensure smooth operations of the car park per SOPs
• Ensure the implementation and compliance to ISO 9001, ISO 14001 and ISO 45001
• Part of Company Emergency Response Team (i.e. SMC, SIC, FSM)

Leasing/ Tenancy Matters

• Work with Leasing Team to manage tenancies such that targets relating to occupancy and rental, tenant mix and marketing positioning are achieved
• Administer tenancy matters including administering addition and alteration works, processing of tenancy termination and the enforcement of tenancy terms and conditions according to Lease Agreement
• Promote good landlord and tenant relationships to the point of delighting the tenants

Marketing & Promotions

• Plan and implement Marcom programmes for the building through working closely with the Community Experience team.

Job Requirements:

• Degree in Electrical/ Mechanical/ Building Services Engineering/Estate Management/ Project & Facilities Management or equivalent
• Senior/Fire Safety Manager Certificate
• Strong building and M&E knowledge and hands-on experience
• Experience in management of commercial buildings
• Good command of spoken and written English
• Good interpersonal and presentation skills
• Strong leadership
• Able to work independently and to interact with people of all levels

About Foodsta Kitchens:

Foodsta Kitchens owns and operates 6 fast casual brands in Singapore under Bloom Pte Ltd and Alt. Pizza. We have grown rapidly to 6 locations so far and have further plan to grow in Singapore and internationally this year. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Job Responsibilities:

Operations

• Responsible for overseeing people, processes, and day to day operations to ensure that store performs in line with business KPI
• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses
• Analyse store performance to align with business KPIs
• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
• Serve as a role model to demonstrate excellent behaviour to lead the whole team
• Execute any other duties as requested by immediate superiors

Requirements:

• At least 3-5 years of working experience in F&B
• Comfortable with Microsoft excel, word and Power point
• Pleasant personality and results driven attitude
• Good customer service and interpersonal skills
• Proactive and able to take initiative
• Ability to work in fast paced environment

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

Multiple Work Location:
Holland Village; Robertson Quay; Balestier Road; East Coast Road (Katong)

We are seeking qualified high performing professionals to join in our Assurance service line. You will be involved in providing assurance services to our global clientele. You will have the opportunity to develop your technical knowledge and work with businesses across multiple industries.

Responsibilities:

• Lead and manage fieldwork on client sites including liaising with other departments to ensure the smooth delivery of the audit process.
• Review and evaluate risk, document and assess key controls, document and assess process flows and identify significant accounting issues.
• Demonstrate expertise in primary accounting frameworks and in related financial reporting matters.
• Gain a comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagement
• Identify areas requiring improvement in the clients business processes and possible recommendations and prepare and deliver Management Letter to be provided to the client.
• Coach other team members through sharing experience and knowledge appropriately.
• Adhere to the highest degree of professional standards and strict client confidentiality.

Requirements:

• A degree in Accountancy or equivalent professional qualification in Accountancy
• At least 5 years of external audit experience
• Good command of the English language
• Recognised team leader with good interpersonal skills
• Proactive in problem-solving and client management

Purpose of position

The Relationship Manager as account manager is responsible for the complete business relationship to the client segment lnstitutionals (I), and is accountable for the sales result and the profitability of his relevant client portfolio.

He covers the core features of the operative I-Sales and is the first point of contact for sales activities from external and internal clients.

As an independent Relationship Manager for lnstitutionals, he provides a sales oriented advisory and service of the product palette, which is offered by the Commerzbank Group to lnstitutionals, in adherence to Commerzbank's business model (i.e. Group-wide responsibility and holistic management of the international client segment lnstitutionals).

Furthermore, the RM Fl Desk assumes the Local Client Ownership for Fl clients in the branch as follows:

• Acts as representative of the First Line of Defense on behalf of TF&CM Financial Institutions customers which are locally on boarded on basis of a valid Global Introductory Certificate ("GIC") and for whom transactions are conducted by or through the Branch ("assigned customers").
• Acts in a holistic capacity-spanning across all business activities performed with the assigned customers in the respective Branch.
• Responsible for the regulatory topics in relation to the account opening process (AOP) / refresh process for locally assigned TF&CM Financial Institutions customers exclusive the performance of the AOP-/Due Diligence process as relying on the GIC
• Close collaboration with the respective Global Relationship Manager ('Global RM') and local Relationship Manager (local RM) in APAC DM countries.
• Access to relevant KYC information, systems, audit reports, reports of examination and responses thereto, monitor reports and other regulatory communication with due consideration to the relevant local laws and provisions, as well as compliance with the regulatory requirements.

Main Tasks

In co-ordination with the Fl Desk Singapore:

Coordination and execution of all sales activities with the client;

Client requirement analysis/diagnosis; introduction of sales initiatives;

Development and delivery of product solutions tailored to client needs together with the product specialists;

Sales Planning, introduction and negotiation of offers with clients. This indudes the creation of client specific business plans, including risk assessments and competitor benchmarks;

Preparation, execution and follow-up of client visits ind. presentations and meeting memos;

Independent, specialized and profit-oriented advisory and managementofinstitutional clients, whilst adhering to relevant internal regulations of Commerzbank, as well as compliance requirements and external regulations;

Coordination on the sales side of all credit relevant decisions in the Group; in particular business line allocation, commentary of credit applications, gathering of credit relevant information;

• Support of product sales and sales steering activities for Fl clients, with focus on capital markets products, banking products, and treasury products.
• Support the change process with Singapore becoming a regional hub; includes acting as liaison for (i) the Singapore Fl Desk as regional Hub and the Singapore-based product owners and (ii) the local Relationship managers across Developed markets Asia (Australia, Japan, New Zealand, South Korea, Taiwan).
• Active elaboration and maintenance of country know-how for Commerzbank entities.
• Keen sensitivity for all regulatory,compliance and/or corporate norms and standards.

FI DCM Advisory (Secondary role)

• Support Commerzbank’s existing client base in the Asia-Pacific region, advising on DCM Bonds related business.
• If appropriate, expand the business to support issuer’s that are currently out of scope
• Create client pitches and recommendations using latest market trends and one owns market knowledge
• Conduct client phone calls and meetings, representing the bank and DCM Bonds
• Advise clients on a variety of product, not limited to but with a focus on Covered Bonds, Senior Unsecured and Capital
• Provide pricing recommendation (in close cooperation with Syndicate) and rationale through analyzing macro bond market, client’s credit risk and individual situation
• Assist in the execution of DCM Bonds mandates
• Liaise with other groups within the bank, not limited to but with a focus on Relationship Managers and Senior Bankers (‘Institutionals’) and other Capital Markets areas, to support and advise the client
• Support the group through the maintenance of data infrastructure (internal systems like eOrigination and ISIS)
• Create bond market updates that address the needs of clients in the region
• Ensure adherence to all relevant local and global Compliance standards, internal policies and other regulatory requirements.

Essential Duties and Responsibilities as Local Client Ownersh ip for Fl clients in the branch (if required):

• Checking that a valid GIC is in place
• Ensures that actual local activities of assigned clients are in line with expectations
• Ensures together with the respective Front Office business/product unit that local activity is suitable, lawful and with in the scope of any regulatory permissions, licenses or approvals
• Local top-up of GIC if required
• Regular red flag checks on basis of the red flag statistics provided by the relevant internal parties; review of certain transactions together with GM-CO if required.
• Knowing the business model and the purpose of the business relationship in coordination with the Global RM and respective product units in the Branch.
• Maintaining an overview of the Refresh-dates
• If required by Fl Desk Head Singapore: participate in local compliance and other applicable governance meetings of the Branch.
• Knowledge of relevant AMLKYC rules and guidelines as referred to in the Compliance guidelines, important local regulations and laws.

Specialist Knowledge

Relevant professional experience: min. 2 years

• Bloomberg, Microsoft Office, internal applications such as ISIS, eOrigination, eRoadshow, eBookbuilding; nice to have: Reuters, IPREO’s Investor Access and IPREO’ Issue Book
• Product structuring expertise is welcome
• Solid understanding of Primary bond pricing & macro-economic dynamics

Formal education

• University education
• Completed commercial training (e.g. bank clerk), if possible supplemented by a banking specialist qualification and/or a subject-specific additional qualification in the form of a course of studies integrated with vocational training/practical work (e.g. university of cooperative education or university)
• Good to very good knowledge of the relevant product matrix (Cash, Trade, Banking, Markets)
• Fluent (native or business proficiency) in English and at least one of the following languages: Korean, Japanese, Mandarin
• Experience in structuring/sales within capital markets/DCM is a plus
• Basic coding experience (VBA and/or Phyton) is a plus

Functional requirements divided by ComMap level (per each ComMap level)

All levels

• Proactive and self-initiated
• Highly motivated to achieve results
• Strong sense of responsibility, integrity and accountability
• Client centric and service oriented
• Team player
• Positive work ethic
• Keen to learn and open for change

CB03

• Actively search sales opportunities, with the goal of developing and applying solutions for sales opportunities
• Interpreting clients' needs and identifying related requirements, also regarding cross-selling potential
• Interpretation of internal/external clients' and/or business partners' needs,taking all requirements into consideration; deduction of mid-term solutions for specific challenges; potentially portfolio responsibility
• Steering the Client Sales Teams and monitoring whether activities with clients are in line with expectations
• Interpretation of internal/external business backgrounds and best practices in the own area of expertise and application to the area of activity
• Identification of the biggest problems and patterns in different and new situations; reflection of problems in a holistic approach and the creation of solutions
• Actively controlling and managing costs/revenues/quality in the own area as well as identifying risks
• Independent determination of the timeframe to fulfill set goals/required tasks; development of short-to mid-term plans in the own area, including the forecast of required resources

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics, Contract Logistics & Freight Forwarding.

The company is now expanding its Commercial Team.

We are looking for a passionate and results-oriented Sales Manager to drive revenue. The Sales Manager's responsibilities include generating leads, making sales calls, developing and meeting sales targets.

To be successful as a Sales Manager, you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch Sales Manager should be able to build rapport with customers and close sales.

Project Logistics

Sales Manager (Project Logistics)

Roles & Responsibilities

• Achieve Sales Target and Revenue growth through developing new customers.
• Build and maintain strong working relationships with client, enhancing customer satisfaction
• Participate in identifying corporate sales planning and strategies
• Preparation and submission of proposals to customers
• Respond and follow-up on customers’ enquiries and requests
• Communicate customer expectations internally and with vendors
• Provide timely and accurate information on industry or customers’ intelligence
• Collate and submit sales reports and analysis
• Develop strong customer relationships through regular visits or timely response to their queries
• Responsible for hunting of new customers and growth areas
• Ensure customers pay within their credit terms
• Other ad hoc duties as assigned by management

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry
• Minimum 3 years of working experience in logistics or supply chain in a freight forwarding environment, preferably serving Oil & Gas industry
• Good presentation and communication skills
• Result-oriented, sales focused, process driven, people manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position
• Good sales track record
• Hands on operational person who will get involved in operations when required
• Self-Motivated and can work independently and as a team player

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

The Project Manager, reporting to Project Director will be a critical member of the team responsible for the delivery and support of technology solutions. He/she will be involved in full SDLC cycle of the system with experience in system integration.

To succeed in this role you must be a self-starter and have a positive attitude towards learning technical, business and industry concepts.

Primary Responsibilities

• Able to grasp and understand business domain knowledge within a short timeframe.
• Plan, script, execute, prepare reports and statistics, communicate to users, and resolve all issues related to system.
• Troubleshooting system and data issues, refining scripts, and execute/ re-run data and document migration where required.
• Management and coordination with external partners and vendors.
• Communicate to internal team and external users for all clarifications.
• Conduct user gathering, training sessions with users where applicable.
• Prepare and update documentations and reports where required.
• Identify system or data deficiencies and discrepancies, and recommends appropriate improvements and changes.

Job Knowledge/Skills

• At least a Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science / Information Technology or equivalent. Candidates with a relevant IT diploma may also apply.
• 5 years of experience in Project Management of medium or large scale projects in government related projects.
• Good written and verbal communication skills is required.
• Good management of time and able to set and adjust priorities for tasks according to changes in project activities.
• Versatile and able to adapt readily & effectively to unexpected or changing conditions.
• Goal-Oriented with strong drive and initiative to deliver. Self-motivated. Able to meet deadlines. Good team player. Strong analytical, communication and interpersonal skills.
• Willing to work extended hours during project peak period.
• PMP certified will be advantageous.
• Security Clearance is required

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together – building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities – all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Be involved in the organisation and operations of major strategic events undertaken by the unit, including front line responsibilities like hospitality during events, ushering of VIPs/guests.
• Be aware of the current general topical issues locally, regionally and globally, and be able to effectively connect these general issues to the overall SMU key strategic initiatives.
• Able to propose and write persuasively on relevant topics/synopsis and connect the relevant internal and external speakers for OCCM’s thought leadership platforms.
• Able to propose the use of the appropriate platforms and formats for thought leadership events; effectively and efficiently organise thought leadership events on virtual platforms and/or hybrid events (a combination of virtual and physical format). Able to propose and use, where appropriate and when applicable, multi-platforms for an effective marketing reach.
• Able to propose and use, where appropriate and when applicable, multi-platforms for an effective marketing reach.

• Diploma / Degree with at least 3 to 5 years of working experience.
• Recent graduates may apply.
• Able to write persuasively, articulate confidently, and have mid to extensive events management experience.
• A team player with good inter-personal skills and IT savvy.

#LI-XL1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Responsibilities

• Collaborate with engineers, architects etc. to determine the specifications of the project
• Negotiate contracts with external vendors to reach profitable agreements
• Obtain permits and licenses from appropriate authorities
• Determine needed resources (manpower, equipment and materials) from start to finish with attention to budgetary limitations
• Plan all construction operations and schedule intermediate phases to ensure deadlines will be met
• Acquire equipment and material and monitor stocks to timely handle inadequacies
• Hire contractors and other staff and allocate responsibilities
• Supervise the work of laborers, mechanics etc. and give them guidance when needed
• Evaluate progress and prepare detailed reports
• Ensure adherence to all health and safety standards and report issues

Requirements and skills

• Proven experience as construction project manager
• In-depth understanding of construction procedures and material and project management principles
• Familiarity with quality and health and safety standards
• Good knowledge of MS Office
• Familiarity with construction/ project management software
• Outstanding communication and negotiation skills
• Excellent organizational and time-management skills
• A team player with leadership abilities
• BSc/BA in engineering, building science or relevant field
• PMP or equivalent certification will be an advantage

PURPOSE OF JOB

Mangagment of Operations and Maintenance of Mobile Offshore Production Unit (MOPU) and Floating Storage Offloading Tanker (FSO)

RELATIONSHIPS

EXTERNAL:

Vendors/Contractors/Suppliers/Classification Society/Flag state

INTERNAL:

Facilities/Production/Procurement/Finance/HSE/OIM’s/Maintenance Coordinators/Operations

NUMBER OF SUBORDINATES: none

REPORTS TO: Managing Director

FUNCTIONAL REPORT: None

MAJOR RESPONSIBILITIES AND DUTIES:

Job Responsibilities will include:

· Technical management of Rig and Production systems

· Implementation of the planned maintenance system for the MOPU’s, FSO’s

· Manage Critical Spare Part Inventories and Repairs of Machineries – Generators/Cranes etc

· Review and approve technical drawings and documents

· Interacting with Vendors/OIM’s/Maint. Coordinators/Facilities/Production

· Manage Class, Flag and Insurance Certifications and requirement for the MOPU

· Manage Class and Flag Surveys for the MOPU’s

· Technical Approvals for any site modifications and seek necessary class approvals

· Prepare reports, budgets, survey schedules, onboard inspections and dockings etc

· Attend to MOPU docking, repairs and survey when required and determine repair specifications for dry docking and maintenance

· Provide and compile documented reports upon completion of dry docking, including summaries of works performed, operational budgets, and actual expenditures

· Ensure that all copies of statutory, Solas and equipment certificates (life rafts, compasses, etc) are updated and maintained

· Monitor technical status of vessel with relation to class cert and survey

· Perform technical compliance audits and investigation on defects/failures on a regular scheduled basis to ensure conformance

· Perform systematic review of recommended codes, guidelines and standards and ensure compliance with Quality & Safety Management standards

· Undertake any other Technical related assignments as and when required

MAGNITUDE MEASURES: (annual revenues or operating income, budget, value added, purchases, sales, fees, premiums, interest)

The position has no expenditure authority.

LEVEL OF AUTHONOMY

The position has a ‘high’ level of autonomy in administrative and routine tasks not in decision making.

GENERAL REQUIREMENTS FOR THE POSITION

FORMAL EDUCATION:

Diploma or Degree in Mechanical Engineering

EXPERIENCE:

Min 10 years total work experience with 5 years as Technical Superintendent

Must possess relevant offshore work experience as Chief Engineer/Maintenance Engineer in Oil Rigs.

Advantageous to have Experience in shipyard or conversion project

SPECIAL SKILLS:

Possess good organizational and communication skills and hands-on.

Ability to prepare proper reports

Independent and resourceful. Able to work under pressure to meet deadline

Analytical and highly proactive in technical trouble shooting and problem solving

Travel offshore for MOPU inspection/Audits as required

Proficient in MS Office Applications

Baker Tilly in Singapore

Baker Tilly is a full-service accounting and advisory firm that offers industry specialised services in assurance, tax and advisory. With a focus on serving entrepreneurs, family-owned business, not-for-profits to public-listed companies, we help our clients plan for the future.

The Governance and Risk Team in Baker Tilly is a dynamic and fast expanding team within the Advisory Practice which prides itself in delivering high standards of professional services to clients. The services that we offer include:

• Internal audit outsourcing/ co-sourcing
• Enterprise risk management
• Forensic/ investigative reviews
• Business processes, strategy and management consulting
• ESG & sustainability consulting

We are the trusted advisor to many public listed companies in Singapore, Hong Kong and beyond. These clients span from family owned enterprises, multinationals, small and medium enterprises to not for profit organizations. They belong to varied industries and operate in many jurisdictions across the world. We consider the circumstances that are unique to every client and tailor our recommendations in a way that seeks to exceed the expectations of the client.

We are an equal opportunity employer, committed to diversity and inclusion, offering a work environment free from discrimination and harassment. Our dedication to employees, offering opportunities for challenges and growth, celebrating team and individual achievements, creates boundless opportunities for our employees to shine. A highly collaborative culture defines who we are and we strive to maintain a culture that facilitates sharing, candour, growth and encouraging our employees to become the best version of themselves.

The Role

As part of our growing Governance and Risk Advisory Practice, we are inviting highly talented individuals to join us as a Governance & Risk - Engagement Manager to deliver the following high quality professional services to our clients:

• Internal Audit (Co-sourcing/Outsourcing)
• Pre-IPO Internal controls assessment
• Sarbanes Oxley Reviews
• Third party business processes assurance
• Enterprise Risk Management
• Business Processes Consulting
• Investigations

Responsibilities

• Managing portfolio of diverse clientele.
• Leading project teams.
• Executing advisory engagements.
• Client servicing.
• Business/practice development.
• Coaching and staff development

Requirements

• Relevant Bachelor’s degree or diploma.
• At least 4 years of post-qualifying experience
• Excellent oral and written communication skills.
• Strong ability to adapt and desire to excel in a fast-paced working environment.
• Willingness to work on cross border engagements.

Above market competitive total remuneration and training will be provided for the right candidate.

To apply, please email your CVs to [email protected]

Job scope

• Attending to enquires from emails and in bound calls
• Resolving of problems and implementing solutions by clarifying issues
• Fulfils requests by clarifying desired information; completing transactions; forwarding requests.
• Arranging and booking of appointment for patients
• Other ad hoc duties

Job Requirements

• Min GCE O/N level and above

Interested applicants, kindly furnish us with your detailed resume in MS Words format and click "Apply Now" button

* We regret to inform only shortlisted candidates will be notified. Applicants who do not possess necessary experience or qualification will still be considered on individual merits and may be contacted for other opportunities. *

“ JOBSTUDIO WILL NOT SOLICT ANY MONEY , REQUEST TO USE YOUR BANK ACCOUNT FOR BUSINESS OR REQUEST YOU TO TRANSFER ANY MONIES TO ANY PARTIES , PLEASE BE AWARE OF SCAMS IMPERSONATING JOBSTUDIO AND OUR EMPLOYEES , YOU MAY CALL OUR OFFICE DIRECTLY AT 64221390 FOR VERIFICATION. WE WILL NOT BE LIABLE FOR LOSS ARISING FROM SCAMS.”

JOBSTUDIO Pte Ltd

License No.: 10C4754

Personnel Name: Hoh Mei Ling

Personnel Registration No.: R21103150

Team Summary

Visa Consulting & Analytics (VCA) is Visa's consulting division, serving Visa's clients (including card issuers, acquirers and merchants) and solving their strategic problems focused on improving performance and profitability. Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact and tangible financial results. The incumbent will be part of VCA geographic team cluster of Indonesia, Philippines, Vietnam, Myanmar, Cambodia (IPVMC) markets, and will be responsible for consulting engagements with Visa's clients in the five markets. The team is involved in a comprehensive range of consulting services and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management, digital strategy and data-driven portfolio management decisions.

If you like to deliver, and execute a fact-based, data-driven solution to solve for business problems that deliver value and enable clients to win more businesses, you should apply.

What a Manager does at Visa:

Visa Consulting & Analytics (VCA) drives tangible, impactful and financial results for Visa's clients, including card issuers, acquirers, and merchants. The VCA team provides a comprehensive range of consulting services, data analytics and solutions to our clients that address unique challenges in areas such as strategic growth, profitability, risk management and digital strategy.

We are currently looking for a Manager to undertake the delivery consulting engagements for Visa clients across Indonesia, Philippines, Vietnam, Myanmar, and Cambodia, enabling portfolio growth and improved profitability in clients’ payment card business. In addition to this, the Manager is also tasked to help drive special projects that various consulting leads need to drive in the respective markets that will help scale VCA IPVMC’s strategies. The role has a unique and exciting opportunity to support the deployment of innovative solutions to clients that include banks, fintechs, and merchants. This is an individual contributor role reporting into the Director, Lead of Digital and Porftolio Optimization practice area for VCA IPVMC.

As a Manager you will be leading the delivery and execution of Visa Consulting and Analytics engagements for clients in IPVMC. In this role, you are expected to:

· Cultivate relationship with Visa’s clients and partners - Issuers, Acquirers, Merchants & Fintech firms, by being strategically focused, optimize client performance and implement recommendations in areas of customer life cycle management, and new product development and launches.

· Drive client conversations with the client working team, execute and embed our solutions within the client’s environment. Building content and engagement delivery involves strong project management skills.

· Work cross-functionally with other Visa teams to bring a holistic solution to our clients leveraging Visa’s rich value-added services (VAS) from functions such as Marketing, Products, Risk, and Merchant Solutions.

· Develop propositions by closely working with Account Executives in managing the scope of work and project timelines

· Work across advisory practices to execute engagements across the VCA verticals.

· Help design and enable delivery of scalable, repeatable, and effective solutions to clients while anticipating and planning for deviations to intended experience

· Liaise with other functions to identify impact, support, gaps, and assist in the resolution of gaps

· Help execute new initiatives of VCA IPVMC that may include changes to current solutions and/or business operations

· Responsible for workflow assignments and must be a fast responder and proactive in resolving issues and meeting deadlines

· Embrace new methodologies on an ongoing basis as the business scales with the organization

This role reports to the Practice Lead for Digital & Portfolio Optimization in the VCA IPVMC cluster.

Why this is important to Visa

As a payment consulting arm of Visa, VCA is growing a team of highly specialize experts that can provide best in class payment expertise to the client. We want to bring this expertise closer to our clients by having a Manager to drive, execute, and support projects for the IPVMC cluster. We are a global organization leveraging global expertise and best practice with local knowledge and understanding of our client partners. This enables us to deepen our partnership with our clients and bring value to their business.

Projects you will be a part of:

· As part of the team you will get opportunity to work on strategically important projects for clients.

· As an example, you might be working with various issuers across the 5 markets and assess opportunities across cardholder lifecycle, conduct gap assessment and determine strategy or provide best practice recommendation to clients

· You will bring to life data analytics solutions and propensity models built by the Data Science team to ensure clients find value to take action such as running marketing campaigns to drive payment card activation and usage, changing policies or processes, launching new products, opening new channels, among other things.

· You will be the project manager of several engagements across IPVMC, working with the clients’ teams in providing guidance and supporting the teams in executing our solutions.

· You will be collaborating closely with VCA’s data scientists to jointly produce insights on analyses.

· You will be operating in a fast-paced environment and contribute establishing new solutions to clients

· You will also work closely with internal stakeholders to deploy and operationalize new ways of collaboration to help produce a high performing team

The restaurant general manager is the “face” and ambassador of the restaurant, leading the venue personality and soul. The restaurant general manager is responsible for supervising the overall operations and service standards of the outlet to meet and exceed guest’s dining experience expectations. 

The main responsibilities include, but are not limited to, creating a Food & Beverage destination within Raffles Hotel Singapore, maximizing revenues, achieving financial and quality targets, gaining culinary and service awards, marketing, confirming required staffing levels, conducting training and development of team members. 

Primary Responsibilities

Requirements and Responsibilities

• Previous relevant experience with managing of a restaurant of similar standing and profile.
• Ability to work independently and with minimal supervision.
• Highly organised with strong analytic and communication skills.
• Excellent computer skills (incl. Microsoft Excel in a business environment) and ability to learn new programs/systems quickly.
• Ability to work under pressure and remain within all set deadlines.
• Identifies what needs to be completed and takes action to achieve a standard of excellence beyond job expectations.
• Understands, embraces, and integrates corporate values into everyday duties and responsibilities.
• Identifies and responds to current and future client needs by providing excellent, genuine service to internal and external customers.
• Executes project management including research of equipment, materials, supplies and methods, sourcing and negotiating with qualified suppliers or contractors, reviewing contracts, and quality control during all stages of the project.
• Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside and outside the organization.
• Maintains a productive climate and confidently motivates, mobilizes, and coaches employees to meet high performance standards and goals.
• Listens, writes, and speaks effectively, and positively relates and interacts with co-workers and others.
• Makes choices or reaches conclusions by establishing objectives, gathering relevant information, identifying alternatives, setting criteria for the decision, and selecting the best option.
• Systematically develops plans, prioritizes, organizes and manages resources in order to accomplish business goals within a specific time period.
• Able to establish, review and adjust sequence of service if necessary.
• Prepares training manual and conduct departmental service training in coordination with Learning and Development Manager.
• Develops pre-opening training schedule in coordination with Learning and Development Manager.
• Establishes colleague’s working schedule in line with operational requirements and regulations issued by Ministry of Manpower and local union.
• Reviews simulation processes and update evaluation criteria for smooth opening.
• Creates simulation schedule, menus and critique form in coordination with Chef de Cuisine.
• Establishes operating par stock for OS&E and beverage.
• Establishes menu pricing based on market knowledge and cost considerations.
• Creates restaurant Standard Operating Procedures.
• Creates bar recipe in Material Control.
• Establishes minimum/maximum for guest supplies.
• Creates a maintenance equipment check list to be conducted on weekly basis with Engineering and Housekeeping team. 
• Establishes a monthly walk-through with Hygiene Officer in coordination with Chef de Cuisine.

Oversees Daily Operations and Achieving Targets

• Forecasts sales, covers and payroll costs.
• Supervises operation, ensuring sufficient manning coverage for operations.
• Assigns the Assistant Manager, Junior Assistant Manager and Supervisors with responsibilities and tasks that they are best suited for.
• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel.
• Consistently adheres to timeline of deliverables.
• Maintains consistency in quality of food, beverage and service above all else. 
• Attends briefings and meetings held by the department and update all latest policies as needed.
• Possesses in depth and supervise knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervise knowledge of bar and wine operations.
• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans. 
• Ensures cleanliness and appearance of the restaurant and related areas at all times and take immediate action if needed or required. 
• Familiarises self with the company’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.).
• Consistently present in the operation area during all key meal periods.

 Provides a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact. Constantly obtains customer feedback during operations to ensure satisfaction and building loyal following/return customer base.
• Handles guests’ complaint and comments competently and swiftly.
• Leads the service and culinary team to personalize guest experience and in accordance to Hotel Standards. 
• Builds strong relationships with local guests and build loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, staff, operator at all times. 

Management and Leadership of Outlet

• Is a mentor and role model.
• Proactive, innovative with in depth F&B and market knowledge. 
• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.
• Leads and supports the team to be consistent in service standards, to be collaborative and enabling leadership style. Provide regular team meeting for training and arranges examinations for the staff to achieve higher standards and skills.
• Drives the team to achieve common goals and build a strong team work.
• Uses the performance review process to identify and develop talent for growth management performance issues and uses coaching styles. 
• Be culturally affinity and show empathy to all team members. 
• Coaches and trains staff to prepare them for the next level within 14 – 24 months.
• Reviews the work performance of all colleagues to make sure that established procedures and policies are followed.
• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. To actively enforce colleague motivation and team building.
• Observes colleague’s individual performance, grooming, punctuality.
• Performs staff appraisals/disciplinary actions if required.
• Provides a level of Safety and Security for guests and employees. 
• Assists in recruitment, induct and train the team who are competent and confident.
• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards.
• Attends daily meetings and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Assistant Director of F&B on topics of importance.
• Attends monthly departmental meeting and communicates with the team. Follow up on projects assigned if any. 
• Checks daily opening and closing duties.

Marketing Plan and Revenue Management

• To be knowledgeable to represent the brand and promote the outlet. To be comfortable being a media personality, subject to approval and supervision of the Management and Marketing Communications team. 
• Comfortably and confidently answer questions and attend to queries or feedback regarding the restaurant.
• Makes recommendations to the Management on other potential sources of revenue e.g. promotions etc.
• Implements appropriate and effective measures to improve control of costs, expenses, and labor.
• Submits regular forecast of the restaurant revenue. Work out on property revenue to yield.
• Submits monthly sales analysis with improvement action plan and uses revenue management tools to generate reports. 
• Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.
• Conducts regular on the job trainings for colleagues to develop their skills/new menu items. 
• Records and submits monthly On-the-Job Training hours to F&B Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities 

• Performs any other duties that may be assigned by the Head of Department.
• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency. 
• Develops own knowledge and skills to grow as a business partner and leader.
• Ensures NEA rules and regulations are met and achieve.  
• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Performs any other duties and responsibilities that may be assigned.

The position is responsible for conducting all teams partaking in a guest’s arrival and departure. The Lobby Manager also acts as the center of all communication and action during any irregular incident during a resident stays or guest visits.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.
• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.
• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.
• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.
• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.
• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.
• Performs any other duties and responsibilities that may be assigned.

Robust operations and built by good Project Managers. They coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives.

As a Project Manager

• Work closely with the account management and production teams to define briefs and learn about status of new and existing projects
• Take full ownership of a project lifecycle – plan, execute and monitor the project whilst considering triple constraints of time, scope/cost and quality
• Manage creative resources
• Create a schedule for all jobs with reviews of timelines and job statuses with relevant departments, and reschedule projects based on new or changing priorities
• Meet with the relevant departments within the agency (sometimes external vendors) to distribute a brief and delegate tasks
• Manage any change requests in any specifications required during the project delivery phase
• Draft quotations, cost estimates and pitch rate cards following the company’s finance process
• Manage the overall client relationship along with the account management team in accordance to the strategy and goals of the company
• Work with freelancers and external vendors, getting them up to speed on jobs they will assist with
• Able to anticipate and propose solutions to problems and knows when to escalate issues upwards 
• Understands targets, and always on a look out for opportunities to cross-sell within the Groupe
• Committed to getting the best work done

As a member of our community

• You believe passionately in the power of creativity to bring change to the world. But you're realistic and have a clear-eyed view of what it will take to get there: not a path you walk alone, but with a group of people putting a diverse range of skills and perspectives to work, towards a common goal
• Your ideas and your voice will be heard, respected and protected with passion. Ideas are not disposable commodities here, they are our most precious assets
• You will be tested, you will be challenged and you will be pushed beyond your comfort zone, but you will equally be supported, encouraged and celebrated. Because the true value of a community is that we bring out the best in each other

As a team member

• Manage and respect internal processes to ensure smooth delivery of the project
• Contribute at all times to the ethos and spirit of the team, facilitating mutual respect and partnership
• Highly organised and works well under pressure
• Flawless project planning and project management skills
• Reliable and a team player
• Strong interest and knowledge in creative solutions
• You have a positive attitude and a passion to make a difference

The Regional Service Sales Manager role is responsible for managing a growing Service Sales team across Asia. This role will be responsible for maximising the full potential of Rotork large installation base. This role requires a dynamic and experienced professional who can develop and execute strategic plans, manage a team of sales representatives, and build strong customer relationships in order to achieve and exceed service sales targets. The successful candidate will work closely with cross-functional teams and stakeholders to ensure the delivery of exceptional service to our clients.

Responsibilities

• Sales Strategy and Planning - Develop and implement sales strategies to drive service revenue growth in the region. Identify market trends, customer needs, and competitor activities to inform strategic planning. Set clear sales targets and develop action plans to achieve and exceed them.
• Team Management - Lead, coach, and mentor a team of service sales representatives to meet their individual and team targets. Provide training and ongoing support to ensure the team's success.
• Customer Relationship Management: Cultivate and maintain strong relationships with key clients and prospective customers. Understand customer needs and tailor solutions to meet their specific requirements.
• Market Analysis and Reporting: Monitor market conditions and competitive landscape to identify opportunities and threats. Prepare regular sales reports and performance metrics for senior management.
• Service Offerings and Pricing: Collaborate with product and service teams to understand offerings and align sales strategies accordingly. Set competitive pricing and create value propositions to attract customers. Becoming the Asia Lead for promoting Rotork’s suite of value added services
  • Upgrading obsolete equipment
  • Services and planned maintenance
  • Predictive Maintenance
  • Spare Part strategies
• Contract Negotiation: Negotiate service agreements and contracts with customers, ensuring they are mutually beneficial and aligned with company objectives.
• Budget Management: Develop and manage the annual sales budget for the region. Monitor expenses and revenues to ensure financial targets are met.
• Compliance and Ethics: Ensure all sales activities adhere to company policies and ethical standards.