Total 79,611 Full-time customer experience manager job vacancies in Singapore

• Position : Customer Service Executive (Logistic/Incoterms/Shipping)
• Location : Bukit Merah (Few bus stops from Tiong Bahru MRT)
• Working hours : 5 days (Monday-Friday office hours),
• Salary (commensurate with experience): Up to $4200 + AWS +Bonus + Mobile + 14 days Annual leave
• Duration :Permanent
• Industry : Logistics/Freight - MNC

Main responsibilities:

• Responsible for facilitating and managing activities involving sea export, sea import, warehousing & trucking.
• Create bookings in Company’s proprietary freight forwarding system and job files
• Handle full set of import and export shipments and shipping documents such as Bill of Lading,
• Delivery Order, Permit Declaration, Notice of Arrival etc
• Monitoring pre-alert documents from Origin offices or sales support (sea import only)
• Track and monitor vessel arrivals / departures and update customers if any deviations.
• Handle all customers & enquiries timely and effectively.
• Sourcing for rates from service providers as per the sale/customer's enquiry.
• Coordinate with business partners on Sales lead from the origin or the destination.
• Provide comprehensive service to all aspects of customer & requirement/problem solutions to handle their shipments.
• Preparing of invoices for customers' checking about subcontractor’s invoices preparing of reports for internal & external customer.
• Ensure compliance with customer & Standard Operating Procedures (SOP)
• Preparing SOP for our internal use.
• Interface with multiple parties including customer, warehouse, carriers, depot, trucking, insurance, customs clearance etc based on shipment requirements
• All other ad-hoc work instructions from Managing Director or Manager

Requirement:

• Familiar with incoterms, custom requirements, import and export procedures.
• Minimum 2 - 5 years working experience in Freight Forwarding.
• Diploma in Freight Forwarding / Logistics is preferred.
• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications

Email to [email protected]

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Joie Chang

Deputy Consulting Director (APAC)

Reg no.: R2090601 | EA No: 13C6684

Responsibilities

• Work closely with teams (engineering, design, marketing) to achieve effective cross-functional communication.
• Collaborate with design teams to create a user-friendly loan product experience and gather user feedback for continuous improvement.
• Clearly define and communicate product requirements to development teams - writing user stories and not shying away from technical discussions is key for this role.
• Planning tech and business demos - you will be building technical milestones to iterate working software and get it infront of users
• Facilitate an agile development and delivery process - you will be owning your share of the product backlog and learning how to pivot according to customer feedback and market conditions.
• Project manage efficiently - being able to track, prioritise and make your work visible in a team will be essential
• Leading outcome driven product development - knowing your numbers is important, success is defined by achieving the outcome and less on deploying to production

Qualifications

• Bachelor’s degree in any field or discipline
• Experience within a startup environment, either as a product manager or any operations function
• Excellent analytical, decision-making, and strategic planning skills
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Must be Singaporean or PR

Senior/Project Manager (M&E)

Working days: 5 Days
Working hours: 830am - 615pm
Salary Range: $7000 - $9000
Working Location: Office at Ubi , working based on projects

Responsibilities

-Take charge of overall leadership, governance, organization, and management of the project team

-Manage project team resource planning, recruitment, training & development, and retention

-Plan and hire Project Engineers / Designers / Drafters as per requirements

-Coach, mentor, guide, and train Project Engineers / Designer / Drafters

-Oversee semi-annual & annual appraisal process for the project team for professional & career growth

-Execute all assigned projects ensuring Safety, Quality, Design, Procurement, Construction, Contractual, Budget, Schedule, and Resource adherence

-Ensure competent / qualified Project Engineer / Designer / Drafter assignment to projects

-Ensure project execution compliance per PQP standards

-Handle all project stakeholders (Owners, Clients, Consultants, Subcontractors, Third Parties & Internal Team) for seamless project execution

-Authorize Purchase Requisitions / Invoices promptly for PO issuance & supplier payment

-Control Project Costs (including site expenditure) to maintain project profit margin

-Ensure additional works are conducted with Variation Order Request approval from customer

-Manage assigned projects' cash flow by ensuring regular progress claims submission & approval related to site work progress

-Accomplish all assigned projects’ objectives (Project On-time delivery, Project Cost within allocated budget, etc.)

-Promptly escalate challenges to MD for timely resolution

-Conduct regular meetings with the Project Team on Project status updates

-Perform other adhoc duties as assigned

Requirement

-Degree / Master in Electrical Engineering

-Proficiency in various software such as MS Office, MS Projects/Primavera

-Minimum 5 years of working experience in related field

-Possess effective organizational and follow-up skills, meticulous

-Good interpersonal skills and able to interact with all levels, internally and externally, in a professional and responsive manner

Reporting to the Customer Service Executive, the Customer Service Officer’s main responsibility is to handle the billing processes.

Responsibilities:

• Perform billing administration and customer service function
• Ensure invoices are in order and billed correctly
• Verification of proof of delivery documents
• Basic administrative duties include filing, scanning, or copying
• Attend to inquiries from customers

Competencies

• Self-starter, positive working attitude, and good team player
• Able to work independently and handle high volume work under a tight deadline
• Meticulous with an eye for detail
• Bilingual in English and Chinese for effective communication with our Mandarin-speaking associates

Requirements:

• Minimum GCE "O" Level
• At least 1 year of related working experience in billing-related functions.
• Proficiency in MS Office with expertise in Microsoft Excel & Words
• Availability on short notice preferred

The position will be based at Lim Chu Kang.

Company transport is provided at Kranji MRT Station.

The Product Performance Management Lead Specialist/ "Wholesale Lending Credit Risk (WLCR) Product Manager (Liquidity Management Services)” is a strategic professional who closely follows latest trends in own field and adapts them for application within own job and the business. Excellent communication skills required in order to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Necessitates a degree of responsibility over technical strategy. The candidate will be responsible to work with the Global Liquidity Management, Payments and Receivables Product, Cluster and Country teams to drive the strategic implementation of the WLCR program and streamline the use of credit and liquidity in TTS for the purpose of clearing payments.

Responsibilities:

• Analyze the current state process, infrastructure and policies to articulate improvement areas with the objective of streamlining credit and liquidity usage within the global WLCR framework.
• Create a best in class, global model for credit and balance consumption for payment processing.
• Identify data, process, regulatory and policy differences and create a plan to remediate the identified differences.
• Act as the subject matter expert on credit lines and balance usage by clients, articulate a vision and plan aligned with WLCR strategy to create the best-in-class client experience operating across Liquidity Management and Payments.
• Deliver on Regulatory Business Critical Milestone (RBCM) commitments to transform credit and balance usage process, infrastructure and reporting in Asia.
• Integrate WLCR offerings seamlessly with prevalent and emerging payment methods as well as liquidity management practices such as liquidity sharing.
• Collaborates with cross-functional teams, including technology, operations, legal, implementations, and sales to deliver solutions for Citi clients.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 7 to 10 years of experience with Banks.
• Good understanding of Credit Risk and Liquidity Management Systems within BFSI.
• Level of expertise and demonstrated experience in Product Management and/or Product Development discipline.
• Experience in and understanding of logistics or Industrial verticals experience with e-commerce solutions.
• Ability to make complex judgments and provide solutions based on sophisticated analytical thought comparing and selecting complex alternatives.
• In-depth quantitative or qualitative analysis to solve problems and develop new, innovative solutions.
• Ability to apply ingenuity and creativity to problem analysis and resolution in complicated and/or novel situations.
• Developed diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers.
• Experience with and confidence in delivering presentations to clients and senior managers.

Education:

• Bachelor’s/University degree, Master’s degree is “Good To Have”

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Join Avetics as a business development manager/senior executive and contribute to our dynamic and growing team.

Job Scope

1) Project manage existing contracts that involves drone services

2) Talk to prospective clients on their drone needs

3) Evaluate new business opportunities

4) Come up with an approach to develop these new opportunities

Requirement:

1) 2 years of business development/project management experience

2) Proficient in English both written and spoken

3) Able to communicate well

4) Demonstrate ability to work well in a team

Benefits

1) Outpatient medical

2) Various allowances

3) Commission on completed projects

4) Training opportunities

• Contacting potential clients to establish rapport and arrange meetings.

• Planning and overseeing company operations

• Building good rapport with future and existing client

• Finding and developing new markets and improving sales

• Actively looking for new tender and submission of tender documents

• Developing goals for the team to ensure business growth

• Training personnel and helping team members develop their skills

• Expansion of regional projects

Responsibilities:

• Responsible for Strategic HR planning and workforce development for the company.
• Provide HR business partnering to department heads on their respective hiring needs.
• Leading annual performance review and annual appraisal exercise for the company.
• Responsible for managing compensation and benefits plans and ensure it is competitive compared to the market practice, by conducting market research and salary benchmarking exercise.
• Identify and implement training needs to improve overall employee performance.
• Ensure company is following the respective local HR regulation and requirements.
• Work closely with management team and provide HR advices with regards to all employee matters.
• Review HR policies and handbooks and improvise current HR procedures or systems.
• Ad hoc duties as assigned.

Requirements:

• Bachelor in Human Resources Management or equivalent
• At least 8 – 10 years of HR Generalist experience, with managerial/ supervisory experience
• Ability to start work within short notice will be an added advantage

Interested candidates who wish to apply for the advertised position, please send in your resume to [email protected]

EA License No: 13C6305

Reg. No.: R1654399

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Lighthouse Logistics Pte Ltd is a local Logistics Solutions Provider, encompassing Project Logistics, Contract Logistics & Freight Forwarding.

The company is now expanding its Commercial Team.

We are looking for a passionate and results-oriented Sales Manager to drive revenue. The Program Manager's responsibilities include generating leads, making sales calls, developing and meeting sales targets.

To be successful as a Program Manager, you should be an inspired self-starter and able to develop and drive sales growth. Ultimately, a top-notch Program Manager should be able to build rapport with customers, close sales and be the conduit to internal customers.

Contract Logistics

Program Executive / Program Manager (Contract Logistics)

Roles & Responsibilities

• Develop, cultivate and maintain a sales funnel.
• Establish and achieve Sales Target and Revenue growth through developing new customers.
• Build and maintain strong working relationships with internal and external customers, enhancing customer satisfaction.
• Participate in identifying corporate sales planning and strategies.
• Preparation and submission of proposals to customers.
• Respond and follow-up on customers’ enquiries and requests.
• Communicate customer expectations internally and with vendors.
• Provide timely and accurate information on industry or customers’ intelligence.
• Collate and submit sales reports and analysis – monthly, quarterly and annually reviews.
• Develop strong customer relationships through regular visits or timely response to their queries.
• Responsible for developing and identifying new customers and growth areas.
• Ensure customers pay within their credit terms.
• Other ad hoc duties as assigned by management.

Person Specifications

• Diploma/Degree in Sales or any other discipline relevant to the supply chain or logistics industry.
• Working experience and prior experience in logistics or supply chain in a contract logistics environment will determine the designation.
• Good presentation and communication skills..
• Possesses good Excel (intermediate and above) and Powerpoint skills.
• Result-oriented, sales focused, process driven, task manager, organizer and planner, customer orientated with good interpersonal skills are the key success factors in this position.
• Good sales track record.
• Hands on operational person who will get involved in operations especially during onboarding of new customers.
• Independent, self-motivated team player.

Additional Notes

The right candidate will be able to hit the ground running and immediately start opening doors with a short / mid / long term strategy that ensures consistent development in line with the operational capabilities of the business.

The right candidate will want to continually grow opportunities to be recognized as a Key Player in the Company.

• Assist and support in managing restaurant financial objectives by forecasting requirements, scheduling expenditures through best monitoring methods via tracking, monitoring and analyzing Sales, Labour & Food cost variances
• Participate in planning weekly schedule planning and daily team floor plan.
• Trains and provide on-going communication to staff and deliver first-class service to customers
• Propose staff changes in assigned areas, including hiring, promotion, demotion and vacation leave
• Maintain safety requirements in the restaurant.
• Handles customers' feedback promptly.
• To comply ad-hoc with all the admin and paperwork requirements.
• To maintain high level of knowledge of wines, knowledge in pairing of wines to food and to be able to upsell to guests.
• To be able to work independently and manage smooth operations and troubleshoot problem areas effectively.

· To assist the Project Manager in implementing the project

. Must have the experience in Diaphragm wall and pilling and

· To oversee Engineer, prepare method statement, drawings, materials, work progress, and other relevant documents

· To oversee project costs are kept within budget and the completion of site activities are within the specified time frame

· To assist and co-ordinate with relevant authorities on submissions, inspections, and testing requirements.

· To perform tasks at work sites.

Requirements:

· Bachelor Degree in Civil Engineering recognized by the Professional Engineers Board

· At least 6 years of experience in LTA / MRT projects

· Must be literate in English and have experience using computer software, and Microsoft office such as Microsoft word, excel, PowerPoint, etc.

To lead the nursing team and related healthcare workers in the ward, and be responsible for the day-to-day operational work flow in the Nursing Department.

• Is responsible for the compliance of all nursing standards as stipulated by MOH and SNB.
• Leads quality assurance activities to monitor and evaluate the quality and appropriateness of nursing care. Ensures quality audits and planned and conducted periodically. Follow up with areas of corrective improvements.
• Ensures written policies and procedures and work process are available and up to date to guide the provision of nursing care.
• Monitor the smooth transition of the residents from acute to chronic care and back to the community, where possible.
• Direct care of the residents to ensure compliance to standards.

Job Requirements:

• Diploma / Degree in Nursing
• Registered Nurse with Singapore Nursing Board
• At least 2 years experience in similar position in a nursing home / geriatric ward
• Good public relations and communication skills
• Proficient in Microsoft Words, Excel, Power Point and Outlook
• 5 days work week on roster

Check out http://abercare.sg/jobs-vacancies/ for more details

Interested applicants may email your updated resume to [email protected].

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Manager, Business IT Solutions (M/F/D)

Star Alliance is the world’s largest airline alliance.

The vision of Star Alliance is “to be the leading global alliance for the high value international traveller and the mission of the organisation is “to contribute to the long-term profitability of its members beyond their individual capabilities.” The Star Alliance office in Singapore, coordinates the global activities of the alliance including managing joint projects on behalf of its 26 member airlines.

In your capacity as Manager, Business IT Solutions, you will report to the Senior Director, Delivery Excellence, in the Digital and Technology business unit, which provides Star Alliance member airlines with expert knowledge in the areas of IT Architecture, IT Delivery, IT Operations, IT Security, and Project Management.

You will work primarily (but not exclusively) with the Airport Experience team who are part of the Customer Experience business unit. This team of product owners develop and apply digital and self-service technologies to offer customers efficient and seamless travel services. The team’s, focus is to improve the passengers’ experience at airport touchpoints, manages transfer baggage handling and provides connection services to customers transferring between different Star Alliance member airlines.

Your role will be to work closely with the Star Alliance product owner to develop and manage implementation of Star Alliance digital solutions across airline, airports and external ecosystems. You will also assume technical ownership of certain Star Alliance applications. This is a challenging role for the successful candidate who is motivated to drive Star Alliance’s business IT solutions.

Job Summary

• Develop and manage Star Alliance digital solutions across airlines, airports and external ecosystem, including solution architecture, coordinating development efforts between different development teams, user acceptance tests, and go-live
• Organise project meetings, monitor and manage project schedules
• Coordinate with all stakeholders for execution of projects, to include requirements gathering as well as translating business requirements to functional requirements and ensuring technical feasibility
• Review vendors’ solution proposal and SOWs to ensure business and functional requirements are met and addressed
• Define product strategies, recommend new product features and provide continuous improvements to existing products
• Refine the product backlog including new features, enablers and technical debt
• Oversee the resolution of tech-related issues and bugs with vendors to ensure compliance with standards and SLAs, to achieve optimal performance
• Coordinate and manage architectural decisions with all relevant stakeholders
• Lead the technical aspects in the solution design phase
• Ensure delivered products provide functionality as designed
• Stakeholder management includes ensuring timely and accurate communication to address all enquiries

Your Profile

• Completed studies in Computer Science or related field
• Experience managing or coordinating development teams e.g. Team Lead, Tech Lead or Scrum Master
• Experience/familiarity with face recognition technology or biometrics
• Experience with technical integrations e.g. API, MQ, ETL etc.
• Experience with Airline IT ecosystem is preferred, for example PSS, DCS, eCommerce, etc., understanding of new technology and standards such as NDC, Offer & Order, etc.
• Experienced presenter/trainer in larger workshop environments, ability to prepare effective PowerPoint presentations
• Experience in multicultural environments and multiple stakeholder management and being able to work with a geographically dispersed team of stakeholders
• Able to lead large workshops as well as facilitate technical discussions
• Takes initiative and self-motivated, works cohesively in a team
• Highly organised and possess the ability to manage multiple projects or tasks concurrently
• Willingness to travel
• High level of proficiency in English is essential, as it is the sole language used for communication with Star Alliance Member Airlines and other external stakeholders

We Offer

• Full-time position based in our Singapore office
• Unlimited contract
• Comprehensive medical & dental benefits

This is a unique opportunity for highly skilled professionals to apply their talent, creativity and dedication to a global team focused on delivering value to frequent international travellers who travel on our member airlines.

If you believe you are the perfect candidate then give us the opportunity to get to know you and submit the send an email to [email protected]. Please email your CV along with a cover letter summarizing your experience.

Procurement Manager (Indirect)

About the company

A luxury automotive brand, recognized for seamlessly blending modern innovation with timeless design, creating high-performance vehicles

Job summary

In charge of acquiring various indirect spend categories and meeting the needs of NSCs, this role holds strategic procurement responsibilities for both Singapore and international operations. This includes overseeing activities related to Retail, Digital, Experiential Marketing, Logistics, Professional Services, Training (for retailers and employees), Stationery, PR, Sales, Customer Service, Facility Management, and more.

Responsibilities

• Oversee the local purchasing operations in Singapore and overseas operations
• Achieve cost savings aligned with annual targets for the region
• Establish and execute effective purchasing procedures
• Supervise supplier relationships and performance
• Uphold compliance with key KPIs, SLAs, and contract commitments
• Cultivate relationships with stakeholders and suppliers
• Conduct market analysis for potential sourcing opportunities
• Familiarity with the SAP purchasing process
• Ensure audit compliance across all purchasing activities

Requirements

• Degree in Business or equivalent, with 3-5 years indirect procurement experience
•Demonstrate strong negotiation skills
• Background in sourcing marketing and sales services
• Advantageous to have international purchasing experience
• Proven track record of achieving successful commercial outcomes
• Showcase category management skills
• Capable of both independent work and collaboration within a cross-functional team
• Familiarity with SAP MM and SAP Ariba is a plus
• Proficient in Mandarin for effective communication with Chinese-speaking overseas vendors

If you are interested in the position , kindly send your CVs in to gracelyn.teo(@)randstad.com.sg or +65 98254517

We regret that only shortlisted candidates will be contacted

(EA: 94C3609/ R21101213 )

The candidate will be responsible for:

Account management role:

• Managing the execution of all pre and post-sales processes; generating proposals, contracts, and invoices, in line with the company’s standard operating procedure

Sales & Business Development role:

• Identifying, evaluating, and pursuing new and existing leads and opportunities to meet growth strategies
• Qualifying quality prospects for cross-selling and up-selling opportunities
• Conducting sales and partnership presentations with key prospects such as bellwether companies, associations, media and more.
• Identify and attend local and international industry events (whenever necessary) to generate sales leads, form strategic partnerships and more.
• Market research and data mining - actively sourcing for new leads through researching for competitive events, latest updates on industry news portal and other platforms
• Maintaining direct contact with key customers and partners from multiple industry verticals
• Preparing budget projections, marketing plans, sales acquisition strategies for all Messe Berlin events

Requirements & Qualifications:

• Bachelor's degree (or equivalent) in any relevant field
• Preferably 3 years of sales or business development experience
• Experience in the Meetings and Events industry and/ or B2B Sales will be preferred
• Demonstrate ability to handle multiple tasks and manage competing priorities
• Outstanding communication skills
• Excellent team player
• Ability to travel as required

• Stable & well-established brand in the IT sector
• Good collaborative team-based environment

About Our Client

Our client has a strong reputation in the technology sector with stable financial and a brand establishment of over 20 years. This is an engaging opportunity for individuals seeking for a stable work environment with a company that has a legacy of strong revenue performance in the past years.

Job Description

• Assist with analyzing financial statements on a monthly basis and report on variances
• Tax Computation for ECI and follow up tax queries
• Review quarterly GST
• Liaise with Corporate Secretary, Auditor and Tax Agent
• Monitor project performance, key indicators and preparing project report for review
• Monitor and control project budget
• Submission of quarterly, biannual and annual surveys
• Review loan/lease agreements
• Ensure compliance with accounting policies and statutory requirements
• Customers and Vendors Credit assessment

The Successful Applicant

• Degree in Accounting or Equivalent ACCA / professional certifications
• Min. 10 years of relevant accounting experience, ideally hands-on full set/GL knowledge
• Proficiency in Microsoft Office
• Must be highly analytical with strong attention to detail.
• Possess good working attitude and able to work in a demanding and high-pressure environment
• A proactive team member
• Good interpersonal and communication skills

What's on Offer

This is a permanent opportunity that offers great stability and collaborative work environment. Company is located in the east and has attractive remuneration and benefits package.

We are representing our client (A Technology Service Provider) to look for an experienced Project Manager to complement their team. The Project Manager shall supervise the IT infrastructure team and manage all service delivery related processes. Serves as the service delivery owner and to ensure that the operation of IT infrastructure service delivery team meets defined KPIs.

Responsibilities: -

• Handling end to end IT infrastructure service delivery across all customers or projects.
• Managing IT Incident, Problem, and change management processes across various customers.
• Being the point of escalation for IT infrastructure support organization during Critical incident events. Managing stakeholder expectation and understanding business needs in the event of incident escalation.
• Supervises direct reports in IT infrastructure engineers with responsibility for hiring, discipline, performance evaluations, assignments, workflow, deliverables, and staffing.
• Provide guidance to team in resolving technical problems dealing with IT infrastructure issues in a timely and courteous manner. Problem resolutions made available as a “lessons learned” resource to other team members
• Provides project management to support broad scope IT implementations and projects. These projects could include migration to cloud services, new servers, or rolling out new technologies
• Supervises the deliverables team and prioritizes their work in all projects or maintenance contracts
• Assists bid and solutioning team in formalizing service delivery scope and costing
• Assists the Head of Services with the creation and implementation of new policies and procedures and other IT-related initiatives

Requirements

• Bachelor’s degree inIT or related discipline.
• Minimum five (5) years related job experience in an IT support or management role in infrastructure.
• Interpersonal skills to build credible relationships quickly.
• Ability to work as an effective team member and collaboratively with other team members, including sales and presales team.
• Ability to work on projects with moderate supervision to prioritize tasks, follow and meet established timelines, and follow budget constraints.

The successful candidate will focus on developing and articulating solutions for our clients, working with multi-functional teams, and driving conversations at the most senior levels of our client’s organizations in the Manufacturing sector.

Key Responsibilities:

Generate sales opportunity to achieve short and long term revenue and profit growth

Execute direct sales programs and initiatives to drive sales

Develop and execute sales strategy for the accounts assigned

Develop and maintain a high level understanding of end-to-end IT offerings including IT infrastructure, security technologies, IT application, ERP (e.g. SAP) managed services, digital transformation and SMART Manufacturing in local competitive environment

Manage overall sales process from pre to post-sales

Take active lead to engage partners in customer engagement and solutioning

Responsible for proposal creation and delivery

Engage customers at all level to develop long term business relationship

Engage internal stakeholders in sales approval process

Job Requirements:

Minimum 5 years of working experience in IT solutions sales, with the ability to demonstrate a high level of understanding of the latest technologies, preferably from SI environment

Diploma/Degree in Computer Science/Information Technology or equivalent

Demonstrate experience in managing sales pipeline

Experience in selling with partners and enterprise customers

Experience in the manufacturing sector) sales will be added advantage

Sales Manager (FMCG Non-Food / Health & Beauty)

Location: Woodland

Salary : $4000 + Commission

Working days: Monday - Friday (7.30am -5pm / 8am-5.30pm / 8.30am-6pm)

Job Responsibilities

• Formulate strategic plans and initiatives aimed at bolstering business channel expansion.
• Manage sales accounts, catering to various sectors including general trade, convenience stores, wholesalers, modern trade, and food service, with a focus on nurturing strong customer relationships.
• Drive the acquisition of new accounts and the promotion of existing and new products to both current and prospective clients.
• Meet sales objectives by achieving targets, managing channels effectively, and controlling costs.
• Develop and implement sales promotion strategies and budgets to surpass channel sales goals.
• Generate comprehensive sales reports for management review.
• Optimize resource allocation within the sales budget for maximum efficiency in designated channels.
• Conduct regular field visits to ensure route coverage, monitor competitor activities, and identify growth opportunities.
• Inform sales channel clients about new products and promotions to stimulate increased sales.
• Establish and maintain an efficient outlet servicing schedule to meet or exceed sales targets.
• Collaborate with the Marketing team to execute effective sales activities and promotions, enhancing product visibility and consumer engagement.
• Lead and inspire a sales team to achieve set targets.
• Provide coaching and support to enhance the sales capabilities of team members.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Description:

• Provide first level customer support and services on how to use the e-commerce platform

• Follow up enquiries or problems reported by customer and ensure prompt response and effective resolution

• Bridge between technical team and customers to communicate problems and solutions

• Perform daily & weekly operational processes on case logging, data handling and reporting

• Maintain accuracy and effectiveness of customer care knowledge base and business process document

• Provide training to the new customers if needed

• Other administrative duties assigned by superior

Job Requirements:

• Diploma or equivalent in any discipline

• Minimum 1 year working experience in a customer services environment

• Good interpersonal and communication skills

• Good attitude and responsibilities to jobs and assignments

• Good team player who is able to work under pressure in a fast-paced environment

• Knowledge and experiences in e-Commerce would be advantageous

The Role

This position will be managing leasing activities within the assigned portfolio.

Job Responsibilities

• Managing day to day function of the department and providing supervision to staff.
• Lead and manage the team to formulate and implement strategies to maximise rental and occupancy of the group properties.
• Provide strong strategic leadership and coaching to the team securing new tenancies, identifying market segments and prospects.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Responsible for preparing and checking annual rental budget and rental forecast.
• Providing regular updates to Management on market supply, demand, pricing, competition and market positioning for the asset.

Job Requirements

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business Marketing.
• 8 years of relevant experiences in marketing and leasing including 4 or more years in a managerial capacity.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Job Description

• Be responsible for the day-to-day management of Training Center
• Formulate, design and plan monthly and annual training calendar
• Produce and compile all training material needed for training
• Consolidate and create all Training SOP, work flow charts and policies
• Development and review of curriculum, course materials & QA processes
• Design and develop WSQ and non-WSQ modules from conceptualization and course accreditation
• Plan, direct and supervise the work activities of the training team and operations
• Defines training budget (training equipment, videos, and exterior training programs)
• Recruit, appraise, train and develop Associate Trainers, Associate Developers and Associate Assessors
• Submission of training grants applications and all reports required to SSG/WSG/e2i
• To develop and enhance the process flow within the organisation to conform to SSG/WSG and other agency requirements
• To lead and ensure all audits meet the compliance of the respective government agencies and internal & external audits
• To upkeep and update the company’s process flow in compliance with government regulations
• Conducting internal audits for the training accreditation requirements based on the training guidelines and requirements set by the accrediting organization
• Assist in Marketing team on training courses
• Assisting the development, implementation & monitoring of the Management System (MS)
• Conduct interview and training to internal employees
• Other ad-hoc activities as assigned by the Senior Manager
• Manage end-to-end training administration on the Organization’s internal Training and Learning Management System (TLMS) and the SSG Training Provider Gateway (TPG)
• Support the Deputy Director or Manager in the maintenance of training SOP, workflow, and policies to meet government regulations
• Serve as the primary point of contact for inquiries coming from prospective trainees, staff and volunteers by handling communications relating to training ie emails and phone calls
• Manage the entire registration process which includes processing, accepting, and sending confirmation emails to prospective trainees
• Support communication efforts related to training, including announcements, dissemination of training materials and certificates, or reminders
• Monitor and track attendance, progress and completion of all training programs, adhering to the SSG-funding requirements
• Input and maintain accurate records and data on the Organization’s TLMS and on TPG to meet funding requirements, and for future audits and references
• Liaise with external vendors and manage training-related resources, ensuring timely delivery and cost-effectiveness
• Manage withdrawal, waivers, appeals or other trainee circumstances related to training
• Update training and course information on websites or collaterals
• Support internal and external audits on training processes and documentation, ensuring compliance and transparency.

Job Requirements:

• Minimum 2 years of relevant experience in Course development and Instructional design skills including blended learning for WSQ and non-WSQ courses for accreditation, and Facilitated & conducted training delivery for adult learners
• Able to meet KPI set by senior management
• Possess good IT skills and familiar and able to navigate SSG or TMS portals independently
• Familiar with Skillsfuture SG (SSG) and Workforce Singapore (WSG) compliance/auditing, submission of documents' requirements and SSG Skills Frameworks
• Strong verbal and written communication skills
• Proficient in Microsoft Word, Excel & PowerPoint
• Strong leadership, interpersonal and motivational skills
• Highly meticulous and detail-oriented
• Able to work in a fast-paced environment to meet the required submission timelines by SSG
• Possesses good interpersonal skills to liaise well with Adjunct trainers and prospective trainees

Responsibilities

• Responsible for establishing strategic relationship with customer and supporting in customer's day-to-day operation and shipments
• Responsible in collaborating and coordinating with cross functional teams to achieve delivery commitment and meet customer's
• Responsible for managing backlog, prioritize customer's needs, provide alternate and garner resources to ensure seamless operation and program execution
• Responsible for reviewing customer demand forecast and resolve material supply constraints to support customers' delivery request dates

Requirements

• Min Degree in Engineering or relevant
• Min 8 years of working experience in Manufacturing Industry in program management and planning

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Registration Number: R1328870

EA License No. 22C1026

We are looking for a Construction Manager for the Construction Supervision Dep at Site.

Main duties of the role:

• Coordination of all Construction activities under his responsibilities
• Leadership of the Construction team under his scope
• Ensure the Clients requirements are being met in accordance with the relevant standards and procedural documentation and all operations are carried out in compliance with local legislative requirements
• Maintaining operational performance in line with the project schedule, ensuring project pressure does not affect individuals so that it endangers health or safety
• Liaising with the Departmental Supervisors as to the readiness of equipment
• Assure coordination with other departments
• Ensure all discipline and departmental handovers are carried out clearly and concisely, ensuring relevant information is logged within the handover log and the daily logs
• Emergency training and familiarisation is carried out in accordance with company guidelines, ensuring all relevant information is logged in a manner that allows easy access
• Fully conversant with the procedures used in the event of an emergency, project procedures, liaising with shift Supervisors, Project Engineers and assisting with organising and planning of operational project plans
• Ensuring all departmental toolbox talks, shift handovers and briefings are carried out in accordance with company guidelines and logged appropriately
• Planning, preparation, and ongoing management of readiness of project equipment
• Ensure all system checks and operations are carried out by competent personnel
• All project procedures are carried out in accordance with the company manuals
• Involved in the pre planning and assist with project mobilisations and demobilisations
• Ensure regular updating of operational status, equipment losses or failure and project schedules to assist in planning and highlight possible issues within the scope of work

Main requirements:

• At least 8 years of experience as Construction Manager in oil and gas/petrochemical projects.
• Fluent English
• High command of Spanish is a plus

Working place: Jurong Island

Working hours: 60 per week

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
• Works effectively with the Engineering department on guestroom maintenance needs.
• Supervises the property general cleaning schedule.
• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
• Inventories stock to ensure adequate supplies.
• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
• Supports and supervises an effective inspection program for all guestrooms and public space.
• Communicates areas that need attention to staff and follows up to ensure understanding.
• Ensures all employees have proper supplies, equipment and uniforms.
• Plan the staff needs to support the peack

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.
• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
• Ensures employees understand expectations and parameters.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Observes service behaviors of employees and provides feedback to individuals.
• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
• Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
• Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
• Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
• Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

• Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
• Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
• Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
• Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
• General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
• EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
• Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
• Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.