Total 84,074 Full-time customer experience manager job vacancies in Singapore

About the job

The ideal candidate will lead the account development and penetration strategy while searching for new customers. They should be skilled at finding, building and maintaining relationships with clients and work to provide exceptional customer service to clients.

Responsibilities

• Unleash your hunting instincts to identify, develop, and close multiple opportunities concurrently.
• Provide a clear overview and accurate forecasts of our sales activities.
• Cultivate positive and enduring strategic relationships with key accounts.
• Drive the entire sales process, from pinpointing potential accounts to crafting tailored solutions and sealing the deal.
• Collaborate seamlessly across departments, ensuring effective communication with all stakeholders to guarantee our customers' success.

Qualifications

• A Diploma, Bachelor's degree, or equivalent experience
• Showcase your prowess with a proven track record in sales.
• Demonstrate a deep understanding of sales performance metrics.
• Navigate CRM software and the Microsoft Office suite effortlessly.
• Possess a solid grasp of information security principles and fluency in cybersecurity terminology.
• Communicate with finesse, employing excellent verbal and written communication skills.
• Bring a highly logical, honest, and objective nature to the table.
• Excel in teamwork and exhibit stellar time management skills.

Join us on this exhilarating journey, where your skills will not only be valued but will also be the driving force behind our continued success. Come be a part of a team that thrives on innovation and where your contributions make a lasting impact.

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and exciting e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:

- Work across internal products and operations stakeholders, as well as external merchants and creators to continually improve TikTok Shop overall product go-to-market strategy.
- Be able to understand and internalize product features, user experience, business value and market implications from a marketing perspective.
- Continually dive deep in understanding product users (ie. merchants, creators, consumers, partners, internal staff, etc.) within respective domain and region.
- Develop a deep understanding of marketing channels and content standards that can be utilized for respective domain users and continually use data to refine your approach.
- Simplify information from multi-sources by eliminating components and rearranging into a market-facing story through content visualization approaches with a multi-disciplinary team.

Qualifications:

- At least 7+ years in a product marketing role; Preferred experiences within an E-commerce business or consumer technology company.
- Must be comfortable with story building and telling by wrapping up complex context into various formats of compelling content.
- Ability to function, adapt and succeed in a constantly changing, fast paced environment; ability to respond positively and calmly to shifting priorities, demands and timelines.
- Excellent communication, cooperation and project management skills; willingness to learn, ability to question the norm and the character to thrive in ambiguous but fast paced environments.
- Strong command of both English and local language (both verbal and written).

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Manage end-to-end full cycle of recruitment process for the entire group and handle advertising, sourcing, screening, interview & selection and evaluation after interview.
• Prepare salary proposals for approval and extend offers to candidates.
• Prepare letter of offer for selected candidates.
• Responsible for recruitment of all open positions (perm / temp and contract)
• Job placements on various job portals and handle in-house workable ATS system.
• Liaising with hiring managers to understand business requirements.
• Partner with hiring manager to shortlist, arrange and conduct interviews.
• Develop and maintain a strong talent pipeline.
• Prepare and submit monthly management and other statutory report.
• Support HR Team in various projects across the Group.
• Any other ad hoc duties

• Degree / Diploma and Min 5 years experience in Talent Acquisition/ Recruitment in services industry
• Good hands-on experience in recruitment and have shown good track records
• Possess good organization skills, meticulous, resourceful and able to multi-task
• Possess excellent spoken and written communication skills

• 5 days work week - 8.30am to 5.45pm
• 14 & 16 Jalan Mesin - Macpherson
• Nearest MRT ; Tai Seng (10 to 15 mins walk from the MRT)
• (Bus Number to reach : 8, 62, 90, 151)

How to apply

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• Perm, West (Hybrid Work Arrangements)
• Experienced with leasing for flatted factories / data centers (B1/B2 industrial)
• Sound understanding of the industrial leasing industry with an extensive network of contacts.
• 5 years of relevant experiences in marketing and industrial leasing.

This position will be assisting to lead and manage the leasing team to maximise occupancy for the industrial properties within the company.

Job Description

• Formulating and implementing strategies to maximise rental and occupancy of the properties within the Company’s commercial portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Managing tenancy related issues, compiling occupancy and rental reports and other related lease management functions including but not limited to budgeting.
• Carrying out substantive business development work to secure new tenancies prospects; identify market segments and provide lease management support.
• Support Manager in preparing annual rental budget, rental forecast as well as monthly management reporting.

• Bachelor of Science in Real Estate, Property Management, Estate Management, Business, Marketing.
• 5 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate and industrial leasing industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Attractive Bonus
• Medical Coverage
• Hybrid work arrangements

Regional Customer Director

Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.

Role Purpose:

Drive sustained profitable growth for DHL by building customer value through strong relationships, cross-BU customer management, Sector approach and Innovation. The Regional Customer Director supports the Global Customer Director in the respective region.

1. PRE-SALES

In the respective Region, the Regional Customer Director (RCD) supports the Global Customer Director (GCD):

1a. Strategic account planning

• Provide input to Customer Development Plan, ensure buy-in within DHL for own region, and execute regional actions
• Identify long run prospects, game changing initiatives, innovation and eCommerce agenda in respective region
• Gather intelligence from internal & external sources to understand the customer (e.g. strategies, operational and procurement culture, supply chain maps including intelligence on ops, specs, incumbents, contracts, etc.)
• Conduct strategic customer dialogues with regional decision makers to identify customer's business objectives and supply chain requirements and challenges

1b. Customer Relationship Development

• Identify key customer contacts and build/maintain relationships. Ensure business fit in the respective region
• Develop coach networks and network with decision makers in the region to drive DHL agenda within the customer
• Align customer and DHL agenda: early communication of future trends and customer strategies to the BUs before the opportunities come to market

1c. Opportunity/pipeline development

• Identify, assess and develop new/growth/retention/ strategic opportunities regionally
• Drive renewal of profitable business in the region
• Confirm business fit with customer
• Support or conduct opportunity assessment with relevant DHL counterparts and obtain go/no go decision from BU on these opportunities
• Manage the regional pipeline to achieve revenue/volume/GP targets

2. SALES

In the respective Region, the RCD supports the GCD for Global deals and leads for Regional deals:

2a. Preparing the Deal

• Collect customer requirements and communicate these to CSI Commercial Operations and BU teams
• Define win and pricing strategy
• Work with CSI and BU virtual team and ensure customer requirements are considered in the offer
• Undertake due diligence on solution & price
• Develop proposal, business fit and solution fit

2b. Closing the deal

• Present proposal, business fit and solution fit
• Adapt proposal and gain sign-off on changes
• Ensure common understanding of service expectations and solutions with the customer, DHL countries/region and within CSI
• Coordinate and actively engage in negotiations, gain decision maker commitment and close the deal
• Provide input to contract and ensure its sign off prior to the start of trading and in line with CSI and divisional contract approval processes/guidelines
• Gain decision maker commitment

2c. Implementing the deal

• Represent and manage customer expectations, scope changes, approval process and deal activation
• Jointly support and monitor single BU implementation

3. AFTER-SALES

In the respective Region, the RCD supports the GCD:

3a. Service delivery and performance management

• Raise service quality escalation if required in the Region

3b. Account Maintenance

• Coordinate customer communications, including contractual and T&C changes
• Act as key contact for customer in the respective region, Channel communication to BU account teams and DHL internal functions in the region
• Conduct regional QRRs and QBRs at operational / strategic levels respectively, with the objective that all meetings develop the relationship. Provide input to global QRRs/QBRs.
• Drive customer satisfaction survey (CSS) nominations, participation and follow up for her/his customer in the region.
• Partner with AR team and escalate issues with the customer as needed in the region.
• Provide input to Customer Status Update (CSU) follow up on issues and act as escalation instance in the region.

Requirement for the Role:

• Requires 8-12 years of experience in the Logistics industry, Sector or Customer
• Requires 3-5 years of commercial experience
• Minimum 2-4 years of consultative selling experience in an international context

Education / Qualification / Certification / Requirements:

• University degree
• In depth knowledge of total supply chain of particular sector
• Willing to undertake extensive international travel
• Excellent analytical and problem solving skills
• Excellent written and oral communication skills
• Effective presentation and facilitation skills
• Structured work approach
• Computer and Microsoft Office proficiency
• International exposure and cultural sensitivity
• Ability to work independently and within a team to deliver results
• Ability to lead and influence without formal authority
• Ability to adapt and perform under changing and uncertain conditions
• Ability to lead and influence in an informal DHL matrix structure
• Excellent business English, written and oral

Job Description

1. Must be able to apply effective project management methodologies and ensure appropriate action applies in corrective needs
2. Responsible for the development of project plans, activities and schedule
3. Strong in tracking project scope, requirements, timelines, milestones and deliverables.
4. Responsible for project Profit & Loss
5. Must be able to manage cross-functional teams in project deliveries
6. Manage contract requirements, terms, change management, identify potential risks and devise contingency plans.
7. Provide regular projects communications including status updates to customers, senior management, customers and stakeholders
8. Established and maintain comprehensive project documentation
9. To design appropriate training programs and workshops for project team
10. Experience in managing deployment of IT infrastructure, such as systems & networks and cybersecurity solutions
11. Experiences in major IT infrastructure & cybersecurity system updates, upgrades, OS hardening and migrations.
12. Constantly keep abreast of latest technology changes to maintain deployment and operational efficiency
13. Create a positive team environment and coordinate work effort of each team member in a cohesive fashion
14. Good vendor management skills.
15. Participate in tender project management and maintenance costing & quotation
16. Competent and proficient understanding in IT Infrastructure Services, Cybersecurity Solutions, Cloud Computing and Systems Integration.

Requirements

1. Diploma or Degree in Computer science / IT / Cyber/ Engineering or equivalent
2. Highly motivated and self-driven to complete assignment with the limited resources and tight schedule
3. Good technical skills in engineering, computer, cybersecurity and IT systems, and preferably in communications technologies as well
4. Good knowledge of Systems Engineering, Project Management and Systems Integration
5. Good communication and writing skills
6. At least 2 years’ experience respectively) in project management. Able to handle complex projects, technical challenges and different groups of users and external contractors
7. Good to have PMP or CITPM or PRINCE2 certification with strong understanding of techniques and methods
8. Strong familiarity with project management software E.g. MS Project
9. Strong customer management in collaboration and understanding their requirements
10. Strong vendor management in negotiation and collaboration
11. Strong in people management

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Roles & Responsibilities

• Manage one or more work streams within large, complex transformation programs specific to APAC or in connection with global initiatives, impacting multiple business lines and functions.
• Drive independently under minimal supervision the business / process / organizational improvement projects through consulting mindset, ensuring solid framing of projects and impactful execution.
• Manage projects with support from Transformation Associates as needed.
• Derive viable solutions through deep-dive analysis, problem solving, process / organization re-engineering, target operating model design and implementation.
• Present findings, pain points, recommendations and project status to Sponsors (senior management from Business and Functions) and project stakeholders.
• Enrich client satisfaction by managing client and stakeholder relationships and showing agility to adjust to changing dynamics / needs of an engagement.
• Actively contribute to team development through continuous feedback to improve the team, share best practices and actively engage in transversalities of the team.

Requirements:

• A total of 8 years of experience, of which minimum 5 years of relevant experience in Business Project Management, Transformation Programs and Process & Organization Consulting
• Minimum 3 years of working experience in banking and financial industry
• Experience in leading the design and implementation of transversal (cross-business, cross-function) business projects and/or program work streams independently or with minimal supervision.
• Experience in leading the design and implementation of Target Operating Model (business improvement / process efficiency / offshoring / regulatory) projects.
• Candidates with knowledge of Corporate Banking / Wholesale Banking products and processes
• Strong planning, organization and stakeholder management skills
• Ability to navigate the project & organizational complexities with courage, transparency and resilience.
• Ability to go into operational details, yet create a synthetic view for senior management.
• Focus on business impact and client satisfaction at all times through solid delivery of projects.

Please contact Devin at [email protected] for a confidential discussion

EA License no: 16S8066 | Reg no.: R1980261

Only successful candidates will be notified.

Job Title: F&B Business Development Manager

Job Overview:

We are seeking a dynamic and results-driven F&B Business Development Manager to join our team. The ideal candidate will be responsible for identifying business opportunities, building strategic partnerships, and driving revenue growth within the Food and Beverage (F&B) sector. The F&B Business Development Manager will play a crucial role in expanding our market presence, fostering client relationships, and implementing effective business strategies.

Key Responsibilities:

1. Market Analysis and Research:

- Conduct thorough market research to identify trends, opportunities, and potential competitors in the F&B industry.

- Analyze consumer preferences and industry developments to stay ahead of market changes.

2. Business Strategy Development:

- Develop and implement comprehensive business development strategies to achieve revenue and market share targets.

- Collaborate with the senior management team to align business goals with overall company objectives.

3. Client Relationship Management:

- Cultivate and maintain strong relationships with existing clients, understanding their needs and ensuring high levels of client satisfaction.

- Identify and target potential clients, leading the acquisition process from initial contact to contract negotiation.

4. Partnership and Collaboration:

- Identify and pursue strategic partnerships, collaborations, and alliances within the F&B sector to drive business growth.

- Negotiate and finalize partnership agreements that are mutually beneficial.

5. Sales and Revenue Generation:

- Develop and execute sales plans to meet and exceed revenue targets.

- Work closely with the sales team to drive business opportunities, providing support in closing deals and achieving sales objectives.

6. Product and Service Development:

- Collaborate with the product development team to identify and develop new offerings based on market demand.

- Ensure that products and services meet or exceed customer expectations.

7. Financial Management:

- Monitor and analyze financial performance, providing regular reports to senior management.

- Develop and manage budgets related to business development activities.

8. Communication and Presentation:

- Effectively communicate the value proposition of products and services to clients, partners, and internal stakeholders.

- Prepare and deliver presentations to prospective clients and partners.

9. Team Collaboration:

- Collaborate with cross-functional teams, including marketing, operations, and finance, to ensure seamless execution of business development initiatives.

Qualifications and Requirements:

- Bachelor's degree in Business, Marketing, or a related field.

- Proven experience in business development within the F&B industry.

- Strong understanding of market dynamics and industry trends.

- Excellent communication, negotiation, and interpersonal skills.

- Proven ability to meet and exceed sales targets.

- Strategic thinking and problem-solving skills.

- Ability to work independently and as part of a collaborative team.

- Willingness to travel as needed.

If you are a passionate and results-oriented professional with a proven track record in F&B business development, we invite you to apply and be a key contributor to our company's success.

Business Development Assistant Manager Job brief

We are looking for an ambitious and energetic Assistant Business Development Manager to help us expand our clientele. You will be the front of the company and will have the dedication to create and apply an effective sales strategy. The goal is to drive sustainable financial growth through boosting sales and forging strong relationships with clients.

Business Development Assistant Manager Responsibilities

· Develop a growth strategy focused both on financial gain and customer satisfaction

· Conduct research to identify new markets and customer needs

· Arrange business meetings with prospective clients

· Promote the company’s products/services addressing or predicting clients’ objectives

· Prepare sales contracts ensuring adherence to law-established rules and guidelines

· Keep records of sales, revenue, invoices etc.

· Provide trustworthy feedback and after-sales support

· Build long-term relationships with new and existing customers

· Develop entry level staff into valuable salespeople

· Developing growth strategies and plans

· Managing and retaining relationships with existing clients

· Increasing client base

· Having an in-depth knowledge of business products and value proposition

· Writing business proposals

· Negotiating with stakeholders

· Identifying and mapping business strengths and customer needs

· Researching business opportunities and viable income streams

· Following industry trends locally and internationally

· Drafting and reviewing contracts

· Reporting on successes and areas needing improvements

· Contacting potential clients to establish rapport and arrange meetings.

· Planning and overseeing new marketing initiatives.

· Researching organizations and individuals to find new opportunities.

· Increasing the value of current customers while attracting new ones.

· Finding and developing new markets and improving sales.

· Attending conferences, meetings, and industry events.

· Developing quotes and proposals for clients.

· Developing goals for the development team and business growth and ensuring they are met.

· Training personnel and helping team members develop their skills.

Business Development Assistant Manager Requirements

· Proven working experience as a business development manager, sales executive or a

· relevant role

· Experience in sales, marketing or related fields.

· Strong communication skills and IT fluency.

· Ability to manage multi-task.

· Excellent organizational skills.

· Ability to flourish with minimal guidance, be proactive, and handle uncertainty.

· Proficient in Word, Excel, Outlook, and PowerPoint.

· Comfortable using a computer for various tasks.

· Time management and planning skills

· The ability to work under pressure.

· Availability to work within opening hours (e.g. evenings, holidays, weekends).

Job Description

• Industry/ Organization Type: Freight Forwarding/ Warehousing
• Position Title: Customer Service (Airfreight)
• Working Location: Changi Cargo Complex
• Working Hours: 5.5 days (Mon to Fri 9 am – 6 pm, Sat 9 am – 1 pm)
• Salary Package: Basic + Performance Bonus
• Duration: Permanent Role

Key Responsibilities

• Handle full set of import and export documents.
• Handle enquiries from customers, via telephone or email for transportation by air and sea, and provide quotations.
• Manage day-to-day operations and transactions.
• Good communication with internal/external parties to ensure correct understanding of different service requirements.
• Strictly follow company standard operations procedures.
• Handle the key account customers according to SOP's and escalate special cases to the Department Manager in a timely manner.
• Provide reports and statistics to key account customers on a daily/monthly basis.

APPLY NOW!!!

• Preferably with 1 year of working experience in a related field.
• Proficient in MS Office.
• With shipping knowledge (including INCOTERMS).
• Good interpersonal and communication skills.
• Able to work under pressure and willing to learn.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66047 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities

• Handling customer enquires
• Maintaining MNC clients portfolio
• Assist department head for internal reporting and data consolidation
• Assist the Relationship Managers on credit and marketing activities such as account opening, know your customer review (KYC), prepare financial spreadsheet, input limits and transactions in GCMS, credit conditions monitoring, loan drawdown/rollover, post loan monitoring and day to day operation
• Assist the Relationship Managers with their operational and administrative work
• Any work required to be carried out for holding the above Position in the Department subject to our business needs, internal policies and procedures

Requirements

• Bachelor Degree in relevant fields
• At least 2 years of relevant experience in similar capacity will be preferred.
• Strong communication and stakeholder management skills
• Proactive, energetic, result oriented and possess good business acumen

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA License No. 01C4394 • EA Registration No. R22109561 (Mohammed Firdaus Bin Ellias)

We are looking for an efficient and committed Manager to join our office. As a Manager, you will be managing the day to day activities. You will be responsible for arranging meetings for the staff, provide them necessary official documents and keep a record of the appointments within the office. You will be also arranging monthly repairs and renovations.

You will also be organizing office operations and procedures. You should be highly dedicated to work and have exceptional organizational skills. If you are ready to take up Manager duties and responsibilities, then apply right away. We will love to meet you.

Responsibilities of a Manager

• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Provide oversight and direction to the employees in the operating unit in accordance with the organization's policies and procedures.
• Health and safety of the workforce.
• Carrying out and attaining the mission and the goals of the business unit managed.
• Development of a superior workforce.
• Development of the department.
• Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
• Personal ongoing self-development and personal growth as an employee.
• Coach, mentor, and develop staff, including overseeing new employee on boarding and providing career development planning and opportunities.
• Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Consciously create a workplace culture that is consistent with the overall organization's and that emphasizes the identified mission, vision, guiding principles, and values of the organization.
• Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.
• Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
• Maintain employee work schedules including assignments, job rotation, training, vacations, and paid time off, telecommuting, cover for absenteeism, and overtime scheduling.
• Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, IM (Instant Messaging), and regular interpersonal communication..
• Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively.
• Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.
• Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.
• Manage the preparation and maintenance of reports necessary to carry out the functions of the department. Prepares periodic reports for management, as necessary or requested, to track strategic goal accomplishment.
• Communicate regularly with other managers, the director, vice president, president, and other designated contacts within the organization.
• Perform other duties and responsibilities, as assigned.

Manager Job Requirements

• Knowledge and experience in business, supervision, and management.
• Knowledge of the functions, operation, and mission of the specific department.
• Better than average written and spoken communication skills.
• Outstanding interpersonal relationship building and employee coaching and development skills.
• Management experience in a team-oriented workplace preferred.
• Demonstrated ability to lead and develop a department and department staff members.
• Demonstrated knowledge of basic economics, budgeting, and accounting principles and practices.
• Demonstrated ability to serve as a knowledgeable resource to the organization's management team that provides leadership and direction.
• Excellent computer skills in a Microsoft Windows environment. Must include knowledge of Excel and skills in Access..
• Evidence of the ability to practice a high level of confidentiality.
• Excellent organizational management skills.

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

What does a Senior Manager, Cyber Security do?

We are looking for Senior Manager, Cyber Security to join its growing Global Cyber Security organization. This is a challenging position requiring deep knowledge of security and network products and concepts. The candidate should be motivated and willing to take on challenges, able to multi-task to succeed and can work independently and with minimal oversight.

The Cybersecurity team is regionally responsible for helping the organization balance risk by aligning policies and procedures with Fiserv's business requirements. The team is responsible for the enforcement of security controls, policies and procedures, and assist different teams like disaster recovery programs, GRC (Governance, Risk and Compliance) reporting and the delivery of security services including the company’s Cyber Security program.

What You Will Do

• Manage key accounts / customers from a cybersecurity services perspective
• Lead a team to successfully support the delivery of Cyber Security projects and services for our customers by working directly with key business stakeholders and technology SMEs
• Provide Cyber security support for network security products and services (new deployments, hardware refresh/upgrades, migrations, and feature implementation)
• Support the implementation of security concerns with new and emerging technologies with particular focus on SaaS, PaaS and IaaS specifically the major Cloud providers
• Support and guide other teams in the organization on cyber security best practices, security vulnerabilities and implementation/enforcement of the compensating controls
• Assist with creating security designs and configure security Controls within the Cyber Security portfolio
• Support activities to ensure that risk and controls are in compliance with regulatory requirements and remain in line with company risk appetite
• Drive security awareness and adoption across the organization and handle other related responsibilities
• Use metrics to track security risks and awareness
• Provide expertise and knowledge of current industry trends in technology and cybersecurity risk standards to improve the security posture across the company

What You Will Need To Have

• Min. 15 years of cybersecurity and technology risk experience in a large MNC settings
• Min. 10 years of experience in identifying information security and emerging technological requirements and effective risk mitigation actions
• Possesses progressive experience in leading multiple projects in a complex international financial services organization, preferably Financial Technology
• Influential communicator capable of effectively communicating ideas and concepts within the organization, and externally with clients, auditors and suppliers and leadership
• Excellent customer management skills with min. 5 years of experience with managing large enterprise customers preferably from Financial services industry
• Min. 10 years of hands-on experience with multiple security disciplines preferred
• Preferred industry certifications are: CISM, CISSP
• Relevant professional certification, such as CISSP, CEH, CRISC, CGEIT

Job Description

The Sofitel brand is based on three core values guaranteed by each employee every day: A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness. Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• Take charge of banquet event operation
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members.
• Attend pre-function meeting with Event Organizers, disseminate information and changes to colleagues and relevant departments.
• Ensure setup is in accordance to guests’ requirement based on Banquet Event Order or Change Log
• Communicate regularly to all team members regarding guest feedbacks, satisfaction and dissatisfaction received
• Ensure that team members with direct guest contact possess good product knowledge
• Enforce and uphold high standards in hygiene and keep track of banquet service equipment to ensure par level for smooth operations
• Check and ensure that all operating supplies are well stocked and sufficient to run operation
• Plan the manning allocation/work assignment per Banquet event
• Implement appropriate and effective measures to keep costs and expenses within budge
• Supervise the maintenance of service standards during banquet service operations
• Engage and obtain guests’ feedback during operations to ensure satisfaction
• Handle guests’ complaints and comments tactfully and efficiently
• Provide training to team members and casual labour on all aspects of banquet operations according to the requirements in the department’s Standards
• Observe, coach, motivate and counsel team, performs staff appraisals/disciplinary actions if required
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Role Overview: As the Sales Manager, you will be responsible for driving sales growth in the maritime communication sector, with a specific focus on Indonesia and the Philippines. Leveraging your 3-5 years of sales experience in the maritime communication industry and a proven track record in the shipping sector, you will play a key role in expanding our customer base and establishing strong relationships with key stakeholders. Your knowledge of the satcom industry and expertise in managing accounts will be critical in achieving sales targets for our satcom products in the region.

Key Responsibilities:

1. Sales Strategy and Business Development:

• Develop and implement a comprehensive sales strategy for South East Asia markets.
• Identify and pursue new business opportunities, partnerships, and customer prospects in the maritime communication industry.
• Conduct market research and analysis to stay abreast of industry trends and competitors' activities in the region.

2. Account Management:

• Manage and nurture existing customer accounts, building strong, long-lasting relationships with shipping companies and maritime operators.
• Understand customers' communication requirements and offer tailored satcom solutions to meet their specific needs.
• Provide outstanding customer service, ensuring customer satisfaction and retention.

3. Sales Achievement and Target Management:

• Meet and exceed sales targets, driving revenue growth for satcom products for vessels
• Prepare sales forecasts, track performance, and provide regular reports to senior management.

4. Market Awareness and Industry Networking:

• Stay updated with the latest trends, regulations, and developments in the maritime communication and satcom industries.
• Attend industry events, trade shows, and conferences to represent the company and network with potential customers and partners.

5. Team Collaboration:

• Collaborate with the marketing and product development teams to align sales strategies with company initiatives.
• Provide feedback and insights from the market to help improve existing products and develop new ones.

Qualifications and Skills:

• Bachelor’s degree in business, Marketing, or a related field.
• Minimum of 3-5 years of successful sales experience in the maritime communication industry.
• Proven track record of achieving and exceeding sales targets, particularly within the shipping sector.
• Specialization in the Indonesia and Philippines markets with a deep understanding of their unique dynamics.
• Knowledge of the satcom industry and its products is essential.
• Strong negotiation, communication, and presentation skills.
• Demonstrated ability to manage accounts effectively and drive sales growth.
• Proactive, self-motivated, and able to work independently.
• Proficiency in English and Mandarin; knowledge of local languages such as Bahasa is advantageous.

Join our dynamic team and take on a challenging role as the Sales Manager, focusing on Southeast Asia. You will have the opportunity to make a significant impact on our company's growth in the Southeast Asian market. If you have the required experience and a passion for sales in the maritime communication industry, we encourage you to apply and become a key contributor to our success.

About KVH Industries, Inc.
KVH Industries, Inc., is a global leader in mobile connectivity systems, with innovative technology designed to enable a mobile world. A market leader in maritime VSAT, KVH designs, manufactures, and provides connectivity and content services globally. Founded in 1982, the company has more than a dozen offices around the globe with research, development, and manufacturing operations based in Middletown, RI.

Product & Marketing Development Manager

• Working days & hours: 5 days, 8:45am – 5:45pm
• Salary: $4000 - $5500
• Working location: Tanjong Pagar

Requirements:

• Bachelor's degree in marketing, Business Administration, or a related field.
• Minimum of 5 years of experience in product development and marketing within the travel industry.
• Proficiency in marketing tools and analytics.
• Familiarity with inbound travel market dynamics

Job Description:

1. Product Development:

• Identify and assess market trends and customer preferences.
• Develop and enhance travel packages and itineraries to meet client demands. ·
• Collaborate with suppliers to negotiate and secure favorable terms for products and services.

2. Marketing Strategy:

• Create and execute marketing plans to promote travel packages.
• Manage digital and traditional marketing campaigns to reach target audiences.
• Monitor marketing performance and adjust strategies as needed.

3. Market Research:

• Conduct market research to identify new opportunities and competitive landscapes.
• Gather customer feedback and insights to improve products and services.
• Stay informed about industry developments and adapt strategies accordingly.

4. Budget Management:

• Develop and manage budgets for product development and marketing initiatives.
• Ensure cost-effective strategies while maintaining quality and customer satisfaction.
• Produce and present to Management a monthly result

5. Team Collaboration:

• Coordinate with cross-functional teams, including sales, operations, and customer service.
• Provide guidance and support to marketing and product development teams.

6. Client Relations:

• Build and maintain strong relationships with clients and partners.
• Address client inquiries and concerns promptly and professionally.

If Interest please kindly click on the Apply button

Ong Choon Kiat (James) | Reg No: R22104989

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

https://wa.me/6591271022 [James]

RETAIL ASSISTANT MANAGER Responsibilities

Assist the Retail Store Manager in planning and implementing strategies to attract customers

Coordinate daily customer service operations (e.g. sales processes, orders and payments)

Track the progress of weekly, monthly, quarterly and annual objectives

Monitor and maintain store inventory

Supervise and motivate staff to perform their best

Monitor retail operating costs, budgets and resources

Communicate with clients and evaluate their needs

Handle complaints from customers

Conduct regular audits to ensure the store is functionable and presentable

Need to frequently move heavy objects 10-50KG

Open the store early morning at 3:30am and be responsible for closing the store at 5pm. Working hours are divided into two periods

Requirements and skills

Familiarity with financial and customer service principles

Interpersonal and communication skills

High initiative and positive attitude

6 days’ work week, can work on weekends/public holidays

Job Responsibilities:

Design & Specifications Management

• Responsible for the design submission, shop drawings, standard details and calculations, etc.
• Lead and conduct front-end engineering and design works including conceptual and feasibility studies
• Review the design, specifications, and drawings in the construction projects to drive cost savings through improvements in construction methods, sequence and/or material used
• Resolve technical issues at the upstream flow during the design and planning stage before the projects were executed.
• Attend technical/design clarification and project meetings with the vendors and the subcontractors with regard to the combined services drawings
• Develop and manage the design approval process with subcontractors, consultants and clients in a timely manner
• To report on the design submission to the client and undertake DAR submission
• Responsible for the testing and commissioning of high voltage & DC systems, ISCS and interface management

Budget & Schedule Management

• Establish and track the development of design deliverables against the procurement schedule and budget
• Identify and highlight any potential design risks or issues that will impact Project Performance

Job Requirements:

• Possess a Diploma/Degree in any Engineering Discipline.
• Minimum 5 years of relevant experience.
• Experience in 22KV high voltage DC system designing, installation and testing & commissioning
• A team player with a strong analytical mind and the ability to work independently

By submitting an application or your resume, you are deemed to have consented to Elitez Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (www.elitez.asia/privacy-policy/). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret that only shortlisted candidates will be notified.

Registration No: R23113834

Job Description

• Perform troubleshooting of interworking issues associated to Cisco / Meraki / checkpoint / Fortinet network elements
• Independently planning, deploy, integrate & migrate Cloud Native, Cloud Infrastructure.
• Coordinate investigations and technical solutions, as required, across multiple technologies working with internal teams.
• Meeting with customer regarding planning or optimization of their Infrastructure.
• Establish a "Trusted Advisor" relationship with customers
• Address end user issues on priority related to their desktops / laptops / wireless access points / etc
• Handle any IMAC issues at client location
• Address any networking issues on priority which may affect the Manufacturing function of the customer.
• Generate standard project documentation including High Level Design, detailed low-level design, detailed implementation plan, and detailed test plan for highly complex networks.
• Generate network device configurations from Low Level Design templates for highly complex networks.
• Support pre-sales activity for highly complex networks including scoping the level of effort, making service proposal presentations
• Plan and execute highly complex Container, Cloud Network, IMS and End user Upgrade and Migration activity
• Lead design workshops/sharing knowledge with the team
• Proactive Service & Support including device bug scrubs, migration strategy planning and new feature introduction
• Assist customer with deployment and strategy of highly complex tools and related Network Management Systems
• Understand existing customer network topology and limitation

Requirements

• Willingness to learn and become engaged in the other domains
• Ability to work effectively in critical situations and exercise independent judgement
• Customer Focused and Team Player mindset
• At least one of the Cloud Native and Cloud certifications: Docker, Kubernetes, OpenStack, VMware, AWS, Azure
• Expert level experience in Cisco / Meraki / checkpoint / Fortinet network elements.
• Experience in different Network troubleshooting and automation tools
• Mandatory certifications : CCNA, CCNP,
• Any other certifications from CCIE, CCSA, CCSE, JNCIA, JNCIP, CEH will be a plus.

Interested applicants can apply here or email to [email protected]

Senior IT Manager (Security)

Responsibilities:

• Lead the IT Security team to manage and all IT security-related matters that support business objectives and strategies
• Develop and carry out IT security policies and plans
• Conduct security review of existing systems on their ability to provide adequate defence against the latest security threats.
• Conduct vulnerability assessments and penetration tests for all critical IT systems
• Drive and conduct IT Security awareness and training like security talks, phishing simulation and incident response exercises
• Manage and investigate all cyber security alerts and notifications from cyber surveillance and threat intelligence to identify root cause and impact for effective containment, mitigation and future improvements
• Manage and investigate all IT Security incidents to identify root cause and impact for effective containment, mitigation and future improvements
• Engage IT project teams throughout the SDLC to identify and prioritize applicable security controls and provide guidance on how to implement these controls
• Jointly perform, monitor, track and review with IT Governance team and other IT teams on all information systems and infrastructure and security
• Maintain and enhance the Information Security risk assessment methodology
• Develop appropriate risk treatment and mitigation options to address security risks identified during security review or audit
• Act as Subject Matter Expert (SME) in security technologies, and provide knowledge sharing and technical assistance to other team members
• Define security configuration standards for platforms and technologies
• Detailed reporting on IT security initiatives, scans, incidents to management and statutory reporting to MOE
• Research new security technologies, threats and vulnerabilities and implement necessary measures such as EDR/XDR, DAM, MDM, Microsoft AIP, VMS, CASB, PAM, IAM, 2/MFA, NAC, Red Teaming

Requirements:

• Bachelor's degree in Computer Science, of Information Technology or equivalent, with minimum 8-10 years' experience in Information and Cyber Security
• Good knowledge and experience with cloud security of Amazon Web Services
• (AWS), Microsoft Azure and SaaS solutions, security standards and frameworks like NIST, ISO27001, MTCS, CSA Security-by-Design (SBD) and Personal Data Protection Act (PDPA) is essential; familiarity with Government IM and PCI-DSS is desirable
• Other relevant certifications such as CISSP/CISA/CISM, CREST, CEH, CHFI would be advantageous
• Demonstrated leadership and adaptability, with willingness to readily and voluntarily take ownership of highly challenging tasks and problems, even beyond initial scope of responsibility.
• Ability to handle multiple tasks concurrently and meet deadlines, while maintaining focus despite conflicting demands.
• Possess excellent written and oral communication skills with the ability to present ideas and results to all levels of staff, including C-Level and Board executives
• Good analytical and problem-solving skills
• Have a positive attitude and excellent team player

Responsibilities

• Responsible for leading the company operational Purchasing and Procurement to optimize resources and ensure customers’ supply chain is able to fulfill customers’ ship-to-dates.
• Responsible in understanding customers’ requirements and passionately drive internal procurement processes and customer’s global supply chain to exceed internal and external customer expectations
• Responsible for driving the strategic initiatives to improve overall efficiency and profitability of the company

Requirements

• Min Degree in Engineering, Supply Chain or Business
• Min 5 years of working experience in Manufacturing Industry

Please kindly email your resume in Ms Word to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Jane Neo

Registration Number: R1328870

EA License No. 22C1026

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

• Management of the sales process

• Hiring, training and coaching of the sales team

• Identifying business opportunities

• Driving sales growth through marketing programs, programs and campaigns

• Sourcing new and existing customers

• Managing sales pipeline to ensure timely and accurate forecasting

• Tracking and reporting sales activity in CRM tool

• Maintaining accurate records of all sales activities

• Proactively communicating with customers and conducting follow-up questions

• Updating and maintaining sales materials and computer systems

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• High school or equivalent education level.

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.