Total 5,209 customer service manager job vacancies in Tanglin Road, Central Singapore

We are seeking qualified high performing professionals to join in our Assurance (IPO) service line. You will be involved in providing assurance services (IPO) to our global clientele. You will have the opportunity to develop your technical knowledge and work with businesses across multiple industries.

Responsibilities:

• Lead and manage fieldwork on client sites including liaising with other departments to ensure the smooth delivery of the audit process.
• Review and evaluate risk, document and assess key controls, document and assess process flows and identify significant accounting issues.
• Demonstrate expertise in primary accounting frameworks and in related financial reporting matters.
• Identify, prepare and participate in proposals for new clients and projects.
• Gain a comprehensive understanding of client operations, processes, and business objectives and utilize that knowledge on engagement
• Identify areas requiring improvement in the clients business processes and possible recommendations and prepare and deliver Management Letter to be provided to the client.
• Coach other team members through sharing experience and knowledge appropriately.
• Adhere to the highest degree of professional standards and strict client confidentiality.
• Be an advisor to newly public and private clients to assist with accounting, financial reporting and internal control matters, among other areas.
• Stay connected to market trends to think through future innovative solutions
• Guide integration of overseas resources to drive efficient execution.
• Develop, maintain and leverage internal contacts.

Requirements:

• A degree in Accountancy or equivalent professional qualification in Accountancy
• At least 2-3 years of external audit experience
• Good command of the English language
• Recognised team leader with good interpersonal skills
• Proactive in problem-solving and client management
• Experience in financial reporting and SEC requirements of IPOs an advantage

Overview & Responsibilities

The Process Improvement Manager at the direction of management, is responsible for selecting current products, components or processes to be analyzed and evaluated, with the purpose of establishing efficient and cost-effective processes that ensure the production of high-quality products and services. The activities shall consider all aspects of the design and production of products and services.
The Process Improvement Manager will be responsible for the evaluation process, justification of improvements, and implementation plans, as well as facilitating activities to integrate improvements into the business. The current processes will be thoroughly reviewed, improved, documented, and implemented. To improve key performance objectives such as costs, on-time deliveries, cost of quality, and safety, the position must take a leadership role in identifying, planning, coordinating, implementing, monitoring, and auditing processes across all functional areas, suppliers, and customers. Additionally, the position must support the rollout of new established procedures and work instructions into new satellite operations to further improve delivery, quality, and cost reduction.

This is a position supports all aspects of the Global Services product lines coordinating identified process improvement opportunities through the direction and prioritization of Regional Management.
1. Analyzing current products/services, components or processes to identify opportunity for improvement. Furthermore, this position will lead in performance enhancing efforts on cost savings/value analysis, delivery and quality issues. A principle objective of this position will be to help deploy current business strategies, integrate business processes and best practice sharing and set the future direction of continuous improvement efforts throughout operations and supporting functions.
2. Develop improvement plans that can be effectively implemented into the business.
3. Working in a cross functional team environment, being persuasive and convincing to others to gain buy in and support for activities.

To learn more about our Job Applicant Privacy Notice, please click here.

Roles & Responsibilities

Hiring KTV Club manager

To have F&B Management experience

- Resourceful

- Good interpersonal and customer service skills

- Strong leadership skills

- Motivated

- To achieve Monthly KPI for membership recuritement

Summary of role requirements:

• Looking for candidates available to work on weekdays, Saturdays and Sundays
• 3 years experience required for this role
• Working rights required for this role

Job Objective

Oversee Banquet operation to ensure high quality of food and service delivered to members and guests at functions in accordance with the club standards.

Job Description

• Meet and ascertain members or guests requirement for their event.
• Ensure that all function rooms are set up in accordance to the function orders.
• Engage and coordinate with the meeting organizers to ensure that all pre-requested, including last minute requests are handled appropriately.
• Communicate and delegate responsibilities to Executive to follow-up on all resources and services required from other departments, such as table cloths, uniforms, technical support etc.
• Team building. Observe staff performance, grooming and punctuality.
• Work with relevant Outlet Manager, Steward Manager, Executive Chef, Sales Manager or partners to map out the requirement and provide the resources essential for event.
• Resolves members or guests complaints/feedback in a professional manner and follow up efficiently.
• Attend Operations Meeting and monthly sales meetings.
• Control staffing and casual labour cost, ensuring that work hours per deployed staff is properly utilized.
• Plans and ensures sufficient manpower for all banquet events.
• Ensure that serving staff comply with the required cleanliness and hygiene standards.
• Conduct and enforce all pre-event checks and control procedures.
• Conduct basic Banquet department briefing to all full time/part-timer.
• Handle manpower deployment, recruitment, staff grievances and disciplinary issues.
• Handle part-timer Payment.
• Handle monthly stock inventory.
• Handle adhoc special projects and assignments as assigned by Reporting Officer.

Job Requirement

• Minimum Diploma in any field
• 3 – 4 years’ F&B experience in a supervisory capacity
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment
• Excellent interpersonal skills
• Good communication skills
• Possess Initiative
• Work Collaboratively
• Ability to cope under pressure
• Good business acumen and awareness
• Able to do shift work and work on weekends (5 day work week)

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Responsibilities:

• Oversee and lead a team of assistant managers, engineers, technical officers, supervisors and technicians in facilities management for ministry building or hospital.
• Establish good working relationships with clients and develop trust and confidence.
• Establish and maintain quality service standards.
• Take charge of the overall Air Conditioning Maintenance Ventilation system.
• Manage the daily AC thermal comfort is within the acceptable limit
• Schedule maintenance activities for ACMV systems, tracking of maintenance works and follow up actions for systems such as chillers, AHU, FCU, fire protection, gas systems etc.
• Ensure regular meetings with client's and appointed sub providers
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Handle Tenant’s enquires.
• Conduct daily audit inspections to ensure the outsource service providers are performing according to their contractual obligations and SLAs.
• Manage and liaise with external agencies on new initiatives and major repairs and maintenance works.
• Prepare tender documents and specifications, plan, coordinate and execute rectification works.
• Responsible for project costing and control.
• Plan training requirement for staff needs for skills improvement
• Prepare and responsible for annual budget submission, audit report, assessment report for contractors' performance
• Prepare and certify contractors' payment

Requirement:

• Bachelor's degree in Mechanical Engineering or equivalent from a recognized university
• At least 8 years of related working experience
• Proven experience in facility management in a large facility, such as with , pharmaceutical, powerplant, semiconductor industry.
• Experience from healthcare facility such as hospital is preferable.
• Strong building and M&E knowledge with hands-on experiences
• Possess strong leadership, quality, good planning and organizing ability
• Has a good safety mindset and displays good WSH behaviors

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1549345

Triton AI Pte Ltd

License no. 21C0661

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp.This position is within our payments team.

Modalku | Funding Societies and CardUp joined forces to provide a comprehensive digital financial solutions for SMEs: Elevate. The platform allows SMEs to effortlessly manage and pay expenses and receive payments within one seamless digital platform. This position is within our payments team. These no-code solutions simplify the lives of business owners, by improving cash flow management, unlocking cost savings and helping businesses save time, through automation of finance processes. And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

We are looking for an experienced Treasury Manager who will be mainly responsible for Asset and Liability Management, Risk Management related to Treasury, and Capital Management for FS Group. The candidate will have a high level of engagement with various stakeholders within the group, including business, technology, risk and credit, and Finance teams including planning & analysis (FP&A) and controlling. The individual should have a high attention to detail, high levels of numeracy and accuracy in preparing reports, collating data from various sources, preparing commercial value add analysis and demonstrate strong teamwork and fit with our cultural values.

What you will do:

• Lead the Customer Servicing, Sales and Partnerships team to achieve aggressive growth performance.
• Develop and implement commercial strategies according to company goals and objectives, to accelerate growth.
• Drive new clients acquisition, growth of existing accounts and adoption of a breadth of solutions to achieve revenue targets and positive contribution margins.
• Manage the sales team in pipeline discipline, taking a data driven approach to managing performance and report to senior management on commercial activities using key metrics.
• Negotiate commercial arrangements and execute whether via sales, marketing or product development to achieve revenue targets.
• Deliver an exceptional customer experience at all times, establishing servicing SOPs and ensuring customer needs are addressed.
• Set team-based targets, hold the team accountable to achieving these and reset the bar each month!
• Obtain feedback from clients on our products and services, collaborate cross functionally with marketing and product to implement improvements as well as encourage cross sell within Modalku ecosystem

What we are looking for:

• Minimum 8 years of payments experience and team leadership experience.
• Extensive payments experience, across SME and mid market & In-depth understanding of selected SME industries.
• Experience building from the ground up, not limited to start-ups, but also driving key strategic initiatives within larger organizations
• Hard working, proven experience in qualifying customers and handling an extensive daily call volume.
• A passion for meeting the needs of the customer and generating maximum benefit from each customer interaction.
• Proven track record of multi-tasking in a fast-paced environment and delivering an exceptional customer experience at the same time
• Candidate must be adaptable to constantly changing requirements, and to be independent and highly disciplined.
• Excellent communication & negotiation skills and personal qualities of integrity, credibility and quality.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with self-learning L&D allowances.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

• Develop strategies and tactics to get the word out about our company and drive qualified traffic to our front door
• Deploy successful marketing campaigns and own their implementation from ideation to execution
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors
• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely
• Oversee and approve marketing material, from website banners to hard copy brochures and case studies
• Measure and report on the performance of marketing campaigns, gain insight and assess against goals
• Analyze consumer behavior and adjust email and advertising campaigns accordingly

We are seeking a highly motivated and results-oriented General Manager to lead the day-to-day operations of our piling division. As the General Manager, you will be responsible for overseeing all aspects of our piling business, from managing field operations and equipment to ensuring project efficiency and profitability.

Responsibilities:

Operational Management:

• Oversee all field operations, including pile driving, soil testing, and site preparation.
• Manage and optimize resource allocation (equipment, personnel, materials).
• Ensure compliance with all safety regulations and environmental standards.
• Implement and monitor quality control procedures.
• Maintain a safe and productive work environment.

Project Management:

• Develop and execute project plans and schedules within budget and timeframe.
• Manage project budgets and cost control measures.
• Provide progress reports and address potential issues to project stakeholders.
• Lead project teams, ensure collaboration, and foster a positive work environment.

Business Development and Strategy:

• Identify and pursue new business opportunities and market segments.
• Build and maintain relationships with key clients and partners.
• Develop and implement strategic initiatives to ensure company growth and profitability.
• Stay informed about industry trends and technology advancements.
• Proficiency in Japanese is required to build strong relationships and effectively collaborate with our Japanese stakeholders, including clients, partners, and suppliers, in their native language.

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Front Office

Summary of Responsibilities:

• The main responsibilities and tasks of this position are as listed below, but not limited to these:
• Assist guests with check in and checkout, and other cashiering duties
• Capable of defining, coordinating and managing a service delivery system utilizing resources, tools, data and service standards
• Ensure all guest relation services, behavioral and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan
• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback
• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Comply with hotel and department policies and procedures at all times
• Maintains the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Meet, greet and provide rooming for VIP guests
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Attend daily briefings and relevant departmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody
• Establish awareness of the Hotels fire and emergency procedure
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters
• Ensure strict compliance of the Credit Card Privacy – PCI and to the Cash Float SOP

Qualifications

• Minimum GCE “A” Level or equivalent
• University Degree Preferred
• Minimum 2 years hotel front office experience
• Read, write, speak English fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word
• Technical Knowledge in Front Office Operations
• Basic Supervisory Skills, verbal and written skillsm planning, decision making, training and development
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Detail-oriented, organized and very flexible with working exteded hours
• Able to work under pressure and independently
• Energetic with positive attitude
• Good interpersonal and communication skills

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Job Description:

• Assist P&L Head to oversee, plan and manage daily logistics, warehousing, and transportation operations
• Perform continuous improvement activities on outbound/inbound logistic flows, cost savings and operational efficiencies
• Lead periodical stock take /cycle count, inventory adjustment and handle claim documentation on cargo damaged etc.
• Prepare management reports to ensure that the management has the relevant information needed to support strategic decision-making
• To oversee the warehouse safety to provide a safe and clean workplace for employees
• Ensure timely and accurately billing to customers
• Any other ad hoc assignment as assigned by the Management

Job Requirements

• Minimum Certificate or Diploma in Supply Chain / Logistics Management or Operations Management
• 5 to 8 years of 3PL / Logistics experience with at least 3 years in managerial/supervisory position
• A multi-tasker with strong initiative and self-motivated with good learning mindset
• Proficient in Microsoft PowerPoint and Excel with data manipulation skills ability
• Understand WMS, TMS, OMS
• Trained in 5S, Kaisan, TQM and/or other productivity management system
• Able to handle basic project and account management
• Able to work in 3D environment

Location: 70 Alps Avenue, Singapore 498801

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Parkway Parade)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

This Position will support the Supply Chain/Customer Service funcion in Singapore, responsible for the day to day operations from a supply chain management perspective and strive for Total Customer Satisfaction (TCS) by resolving internal and external customer inquiries related to Customer Service function, serve as the primary link between the company, Service Provider (3PL) and customers. Responsibilities include coordination of logistics, which includes inventory control and consignment stock count reconciliations,processing and monitoring to ensure 3PL meets the required KPI standards such as replenish stocks on time, used products updated on time and follow up with PO’s for billing. Able to handle most assignments independently.

• Plan and work towards achieving company vision, mission and strategies.
• Maintain full compliance with corporate Finance, Compliance and Regulatory & Quality policies and procedures and maintain all required records with regards to Customer Service and Inventory Management. Provides training and guidance to internal and external stakeholders on compliance requirements.
• Promptly address customer and sales force queries.
• Inventory Management by analysing and monitoring consignment inventory level, (PAR), buffer stock level, usages, short expiry write offs, missing stocks write offs, burn down short expiry stocks in fast moving centers, weekly orders, stop shipment, products return to Herleen,.
• Assist sales department in product launch, product discontinuation, backorders, proctorship, quality hold and any others as deem necessary by Country Manager and Financial Controller.
• Perform consignment stock count at hospitals when required, analysis and reconciliation to ensure all discrepancies and inaccuracies are highlighted and addressed.
• Oversee Singapore Supply Chain to ensure all Supply Chain related activities done on time and deliver as per Sales / Customers’ need
• Manage 3PL warehouse to ensure smooth operations and meet KPI (to ensure all inbound,outbound, delivery, billing, monthly consignment stock count, annual stock count perform as per schedule)
• Provide guidance to non-supply chain stakeholders on supply chain/customer service-related matters; also provides formal and informal training to contribute to goodl collaboration across functions to achieve organization objectives.
• other related tasks / projects may be assigned from time to time

Requirements

• High School / College/Diploma - 2 to 5 years of relevant experience
• Bachelor Degree - 1 to 2 years of relevant experience
• Experience gained in multinational medical device companies will be an advantage
• Well organized with good planning skills
• Basic product and cath lab processes knowledge
• Efficient record keeping skills
• Ability to deal with complaints tactfully, calmly and politely
• Team player
• Overcome obstacles
• Excellent spoken and written of English and local language

Job Responsibilities

• Design internal audit procedures and work programs suitable to the business processes of individual job assignments.
• Evaluate and provide reasonable assurance that risk management, control and governance systems are functioning as intended to enable the organization’s objectives and goals to be met.
• Report identified risk management issues and internal controls deficiencies to the relevant stakeholders and provide recommendations for improving the organization’s operations, in terms of efficient and effective performance.
• Maintain open communication with various stakeholders as well as within the team, to clearly present issues and effectively bring across key points of a discussion.
• Contribute to internal department initiatives and other internal projects, as requested.
• Provide coaching to junior members of the team to help provide guidance and supervision.
• Support the Internal Audit Manager in the management of the team engagement during fieldwork to ensure that the team tasks are completed in a timely manner.
• Provide assurance of the governance conditions of the areas audited to help prevent recurring audit issues from occurring.
• Timely submission of work for review and assessment by the team managers.
• Timely escalation of audit issues noted that is value adding to the business.
• Execution of audit procedures that will effectively assess/detect the operating control environment in reaction to the situation noted during the audit fieldwork.

Requirements

• Good grasp of International Financial Reporting Standards
• Good understanding of Controls and Risks
• Audit experience in International Accounting Firms
• Accounting and audit knowledge
• Competent in MS Word, Excel and Powerpoint
• Knowledge of SAP and Team-Mate systems
• Good communication and interpersonal skills
• Proactive attitude with ability to work well in a team
• Independent and able to adapt well to different work environments
• Willing to travel for long periods for each audit assignment.
• Ability to work under tight timelines to complete the relevant tasks required for each individual job assignment.

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.

1. Work with our Success Network Leader to support sales targets for Customer Outcomes
2. Work with our Program Governance and ACE Leaders on key initiatives to support the Success Network ecosystem build
3. Management and communications plan to support new Partner Program Requirements
4. Management of executive calendars and executive briefing documents
5. Support of partner marketing and communications activities
6. Operational activities including biweekly reporting, QBRs, and All Hands meetings by coordinating the reporting across the team, supporting slideware creation, and coordinating guest speakers

The Opportunity

We, at Flywire, are seeking a Client Success Manager, Travel who will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.

• Building and maintaining strong relationships and communication within key business client accounts
• Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms through a quarterly/bi-annual business review
• Working with existing business team to build out standard methodologies for client on-boarding
• Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy.
• Provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilized throughout project
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the Turner & Townsend internal database
• To ensure prompt client invoicing and utilising of internal accounting systems in order to monitor a project’s financial status

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are?

You are a self-motivated team player with the ability to easily network in an international and cross-cultural environment, working in line with Alfa Laval drivers; Action, Interaction, and Satisfaction. You are driven and see solutions rather than problems, effectively prioritizing and executing tasks. A focus on continuous improvement is in your DNA. You build trust, by clear communication with no prestige.

If the above sounds like you, this position might be just what you’re looking for!

About the job

Reporting to the Marine Division Manager, you will be responsible for formulating and executing a sales strategy for the designated area of responsibility of Alfa Laval Products and Services in accordance with the assigned targets and local sales company/divisional strategy and targets.

You will also be responsible for leading, developing, and executing high-performing sales in line with the Alfa Laval culture. Inspire, support, and lead the local and regional sales team in charge of capital sales.

To be able to do value based selling in depth technical knowledge of applications and marine environment will be essential.

Key tasks:

• Define the business strategy and plan for assigned areas of responsibility according to division strategy, actions, and targets.
• Develop the business by driving relevant sales and business development activities to get customer loyalty and satisfaction using market analysis, pricing strategies, visits, and Seminars.
• Forecast sales figures and monitor progress against objectives and financial targets to identify problem areas to improve performance.
• Work proactively with structured sales and business development strategies to optimize the sales efficiency of the team.
• Lead the sales team, setting the direction and ensuring that they are performing according to the plan and the sales processes, with a special focus on lead to opportunity and opportunity to quote sub-processes.
• Develop, motivate, and coach direct reports to secure the development of relevant sales and product/application competencies.
• Take direct sales responsibility for assigned regions such as Indonesia, Malaysia, Thailand and the Philippines.

What you know?

• Bachelor’s degree from a recognized university in Mechanical or Marine Engineering or related.
• Minimum 5 years of experience in developing & managing marine new shipbuilding sales and at least 5 years of experience in technical sales of products & services in Marine industry.
• Well-versed with the development and execution of sales strategies and has also demonstrated a proven track record of over-achievement in your current or previous work capacity.
• Strong with data analytics, using offline and online channels to grow sales. 
• Proactive, service-minded, strong in customer care, and can take quick actions.
• Self-motivated team player with a strong customer focus. You should have the courage to take new initiatives and drive the implementation.
• Additionally, to be successful in this role, knowledge of relevant products e.g. separators, heat exchangers, freshwater generators, boilers, and/or inert gas systems is preferred.

What is in it for you?

• You get access to an international, open, and friendly environment where we help each other to develop and create values for our customers, people, and planet.
• You work in a company that values personal development and leadership.
• Your work will have a true impact on Alfa Laval’s future success.

• Perform inspection, installation, repair, troubleshooting, and maintenance of machinery and equipment.
• Conduct testing and adjustment of equipment to ensure optimal performance and functionality.
• Collaborate with clients to understand their requirements and provide technical support and solutions.
• Prepare and submit detailed service reports to document work performed.
• Maintain a safe and clean work environment, following company policies and procedures.
• Stay updated with industry trends and advancements, continuously improving technical knowledge and skills.
• Provide training and guidance to junior technicians and apprentices as required.
• Travel to customer sites as needed to complete service
• Adhere to company guidelines for quality, health, safety, and environmental standards.
• Perform any other duties assigned by supervisors or management.
• Display professionalism and positive attitude in all aspects of work.
  

• Minimum Diploma in Engineering or related field.
• At least 3 years of experience in a similar service engineer role.
• Strong technical knowledge of machinery and equipment.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Willingness to travel and work in different locations.
• Valid driver's license.

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Digital Asset Custody, globally, without compromise.

Zodia Custody is a FCA, CBI and CSSF registered Virtual Asset Service Provider (VASP), offering Digital Asset Custody services to Institutional Investors. Zodia Custody is a Venture backed by Standard Chartered Bank, Northern Trust and SBI Digital Asset Holdings based in the UK, Europe, Hong Kong, Australia, Singapore and Japan.

 We have ambitious plans to scale internationally, by way of internal and external growth. Zodia Custody has also partnered in Japan with SBI to launch the service in APAC and has plans to continue to expand in APAC and Middle-East. We aim to be the best in class in providing Crypto Custodian services.

Zodia Custody is an institution-first digital asset custodian that does not compromise on its control standards. We are regulation first in everything we do.  Within the Risk & Compliance departments, we are at the forefront of innovation and alongside our colleagues are engaged in safely developing Business Services to support the fast-structuring crypto-industry.  

The Risk and Compliance Teams are responsible for allowing the business to scale sustainably, whether it involves new markets, products, blockchains and more. Our Teams are involved in end to end processes to mitigate risks, including financial crime risks, and identification of areas of control weakness. We work directly with the business as key partners in driving control improvement.

 The teams are also responsible for identifying any gaps or weaknesses in Zodia’s adherence to applicable laws, regulations, rules and standards of self-regulatory organisations. Risk & Compliance play a key role in in ensuring key business processes help to manage risks enabling our businesses to continuously improve its risk management processes.

You’ll have the opportunity to work with both the Risk and Compliance teams, which are core teams to Zodia Custody’s success. You will help Zodia Custody in its mission to enable Digital Assets, without compromise.

What you'll be helping us with:

• Making sure Zodia Custody is compliant with risk frameworks, is continually improving these frameworks and is fostering a culture of assessment, challenge and monitoring  
• Continuing to expand, enhance and evolve our company-wide control landscape to meet regulatory expectations and deliver best in class services to our customers
• Scale the business to new markets and products

You'll spend your time:

• Challenging existing processes to ensure we are performing controls in line with and/or exceeding industry standards
• Assessing new products, clients, crypto assets/blockchains and geographies
• Executing design and operating effectiveness control tests to ensure that we have full, accurate picture of the effectiveness of the Zodia Custody-wide control landscape;
• Making recommendations to improve control effectiveness and/or identify where new controls are required;
• Identifying and monitoring risk exposure, as well as collaborating with other departments to develop and implement strategies to mitigate risk.
• Performing 'deep dives' (assurance reviews) on specific risks and/or across a series of related controls to make sure we have the correct control coverage in place and they are operating effectively.
• Managing and fostering positive relationships with key stakeholders across the three lines of defense

Above all, we are looking for people that are excited about helping Zodia Custody scale in a compliant, thoughtful and controlled way.

Key Stakeholders

• Chief Risk Officer
• MLRO/Chief Compliance Officer
• Head of Financial Crime Compliance
• Chief Security Officer
• Operations & Technology
• Regional and Country Heads

 You should apply if:

• You have at least 4 years experience working in a banking, or professional services firm in a risk function or a risk-focused compliance role in the second line of defense.
• You have a good understanding of industry control standards and practices;
• You have experience working in Digital Assets or else a strong passion for working in Digital Assets
• You are hands-on and great at execution;
• You're a self-starter and autonomous, able to make prioritisation decisions;
• You're a team player and collaborate well with other people;
• You're able to facilitate discussions and influence others to gather meaningful feedback and support on your work;
• You have experience managing multiple deadlines through to completion and have excellent attention to detail;
• You're resilient and comfortable working in a fast paced and ambiguous environment where the day to day job is constantly evolving and changing.

We offer a range of fantastic benefits including:

• Competitive employer contribution pension scheme
• Private health care
• Critical Illness cover
• Life Insurance
• 30 days annual leave
• Flexible bank holidays (can chose whether to work on bank holidays and use the leave elsewhere in the year)

DESCRIPTION:

* Manages the operation of information system equipment.

* Oversee data backup and system security operations

* Manage installations, upgrades and configurations of hardware and software.

* Assess system performance and recommend improvements.

* Ensure data is handled, transferred or processed according to legal & company guidelines.

* Control costs and budgets regarding IT systems

* Manage contracts with vendors and software licenses.

* Develop IT policies and practices.

REQUIREMENTS:

* Proven experience as Computer Operations Manager.

* Experience with system installation, configuration and analysis.

* Leadership and organizational skills

* Ability to manage multiple projects

* Outstanding communication skill

* Problem solving aptitude

* Degree and Master Degree in Compter Science, IT Field.

About Foodsta Kitchens

Headquartered in Singapore, Foodsta Kitchens is a digital first restaurant company with operations in Singapore and India. Foodsta owns and operates 5 fast casual brands in Singapore – Artisan Boulangerie Co.(ABC), Alt. Pizza, Green Monster, Chi Ji and Fat Mario. We believe that people are the foundation of our business are committed to providing a fun work environment and scope for rapid career development.

Job Responsibilities:

Operations

• Responsible for overseeing people, processes, and day to day operations to ensure that store performs in line with business KPI
• Achieve Business KPIs set by management including revenue, labor and COGS and other expenses
• Analyse store performance to align with business KPIs
• Maintain high level of customer service as per brand standards. Always attend to guest requests and feedback to provide excellent level of customer service
• Manage, direct and co-ordinate all operation-related activities in a proficient and pleasant manner by following brand’s SOPs
• Carry out mise en place duties, prepare and present dishes with highest quality to customers
• Manage overall manpower planning, including planning daily duty roster to ensure optimum use of manpower in the outlet
• Serve as a role model to demonstrate excellent behaviour to lead the whole team
• Execute any other duties as requested by immediate superiors

Requirements:

• At least 2-3 years of working experience in F&B
• Comfortable with Microsoft excel, word and Power point
• Pleasant personality and results driven attitude
• Good customer service and interpersonal skills
• Proactive and able to take initiative
• Ability to work in fast paced environment

Company Benefits:

• $1000 staff referral bonus
• Annual Performance Bonus
• Medical benefit
• Staff discount

At Royal Ocean Marine, we are currently seeking a skilled and experienced IT Officer/Manager to join our client's team. As the IT Officer/Manager, you will be responsible for overseeing and managing the company's IT systems and infrastructure. This includes managing the IT team, developing and implementing IT strategies, ensuring data security and compliance, and providing technical support to staff. If you have a strong background in IT management, excellent leadership skills, and a passion for technology, we encourage you to apply.

Responsibilities

• Plan, implement, and manage the company's IT systems and infrastructure
• Manage and lead a team of IT professionals
• Develop and implement IT strategies that align with the company's goals and objectives
• Ensure data security and compliance with relevant regulations and standards
• Provide technical support and troubleshooting for staff
• Manage vendor relationships and negotiate contracts for IT services and products

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Proven experience in IT management, preferably in a similar industry
• Strong leadership and management skills
• Excellent knowledge of IT systems, infrastructure, and security
• Experience in vendor management and contract negotiations
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Ability to work well under pressure and meet deadlines

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Royal Ocean Marine, a leading headhunting /recruitment agencies company in the maritime industry based in Singapore, is seeking a Procurement Manager to join the client's team in Singapore. As a Procurement Manager, you will be responsible for managing the procurement process for ship supplies and ensuring timely delivery to vessels. This is a critical role that requires strong negotiation skills, supplier relationship management, and knowledge in maritime industry. If you are passionate about the maritime industry and have experience in procurement, we would love to hear from you.

Responsibilities

• Manage the end-to-end procurement process for ship supplies, including sourcing, contract negotiation, and order placement.
• Develop and maintain strong relationships with ship suppliers and negotiate favorable terms and pricing.
• Ensure the timely and accurate delivery of ship supplies to vessels.
• Monitor market trends and industry developments to identify potential suppliers and cost-saving opportunities.
• Collaborate with internal stakeholders to understand ship supply needs and priorities.
• Maintain accurate procurement records and documentation.
• Monitor supplier performance and address any issues or concerns.
• Stay updated on industry regulations and ensure compliance in ship supply procurement.

• Minimum of 5 years of experience in procurement.
• Strong knowledge of ship supplies and the marine industry.
• Proven experience in supplier management and contract negotiation.
• Excellent communication and negotiation skills.
• Strong analytical and problem-solving abilities.
• Proficient in procurement software and MS Office.
• Ability to work well in a fast-paced, deadline-driven environment.
• Attention to detail and ability to multitask.

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620