Total 67,200 Manager service operations manager job vacancies in Singapore

Job Info:

• Working Days: Monday - Saturday (5.5 days)
• Working Hours: 8:30am - 6:00pm (weekdays), 8:30am - 1:00pm (Sat)
• Location: Central
• Salary: Basic up to $5,000

Job Description:

• Track and monitor maintenance programs and schedules for ongoing effectiveness.
• Conduct inspections to verify that the property is well maintained.
• Oversee emergency and ad hoc repairs, troubleshooting, and breakdown management, providing technical support to the team and coordinating with subcontractors and vendors.
• Prepare monthly reports for management review.
• Plan and manage maintenance services, schedules, and improvement projects to ensure smooth building operations in coordination with the Senior Management team.
• Ensure that the Facilities Maintenance team and external contractors/vendors comply with ISO standards, regulations, and safety guidelines.
• Supervise building systems, including fire safety, landscaping, and mechanical and electrical systems, to ensure safe and smooth operation.
• Coordinate and oversee all M&E administrative tasks by liaising closely with consultants and clients.
• Monitor and address building system breakdowns, defects, and shutdowns.
• Perform additional facilities management duties as assigned.

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*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Assist the Treasury Department on the followings (Officer will be either Risk or Governance Officer, role is split):-

• Cultivating a risk and compliance culture within the department. Ensuring staff are kept abreast with applicable internal and external laws, regulations, rules and procedures in their respective specialized area to ensure compliance to both Regulatory Compliance and Operational Risks matters.

• Assist in creating and managing effective action plans in response to audit concerns, compliance violations, regulatory and operational breaches. Facilitate approval process for governance documents and ensure documents are reviewed.

• Manage treasury property and infrastructure ensure safety and well function

• Manage treasury BCP, DR Site and Testing documentation

• Develop and implement an effective Risk & Compliance programme for Treasury

• Review and provide advisory on Risk & Compliance matters

• Accurate and timely reporting for internal and external parties

• Facilitate governance documents reviewed on timely manner completion of business support initiatives on Risk and Compliance portion

• Relevant Projects/Assignments as directed by Head of Department

• Coordinate and ensure all outstanding audit and non-compliance issues are close within the timeline

Risk and Control Self-Assessment / KRI / KCT/ LDCs/BCM

• Fully implement the Group’s Operational Risk Management tools and processes across the department to identify, assess, measure, monitor and mitigate operational risk exposure / likelihood.

• To assist in maintaining business continuity so as to minimize business disruptions to business operation

• Establish an effective partnership with Country Operational Risk Management towards managing the department’s operational risks to be in line with the Group’s Business objectives.

• Provide advisory on risk mitigation measures within operations especially on high-risk areas.

Regulatory Compliance

• Establish an effective partnership with the Country Compliance and Business Compliance Officer towards managing the assigned departments’ regulatory compliance risks to be in line with RHB Singapore’s Business objectives.

• Develop and implement an effective regulatory compliance risk mitigation measures within operations to ensure no non-compliance breaches or non-recurrence of compliance breaches.

Risk & Compliance Awareness Training

• Facilitate/ coordinate training on Operational Risk Management & Regulatory Compliance matters to staff to promote an effective risk & compliance culture across the assigned departments.

Audit Issues by Group Internal Audit/ External Auditors

• Assist in creating and managing effective action plans in response to audit concerns, compliance violations, regulatory and operational breaches besides ensure no recurrences of issues.

Risk, Regulatory and Compliance Assurance

• Perform assurance checks to ensure Department’s adherence to key risks/regulatory/compliance areas.

• Analyze and implement operational process/controls in ensuring Department’s activities are within Risks/Regulatory/Compliance acceptance.

Ad-hoc Surveys/Projects as assigned by Head of Department

Any ad-hoc surveys (regulatory) or projects related to the scope of Governance as assigned by Head of Department

KEY ROLES AND RESPONSIBILITIES

• Establish / optimize infrastructure design and enhance existing processes to meet business goals

• Plan and coordinate the functions of Infrastructure, Network and EUC

• Identify customer and operational needs of multiple on-premises and cloud-based solutions, serving as a subject-matter expert and trusted source to management, supervising and evaluating the performance of assigned staff

• Oversee and deliver reliable IT infrastructure, Network, and EUC operations with established metrics, KPIs and SLOs

• Maintain and evaluate Lifecycle management of infrastructure hardware

• Deliver operational excellence and infrastructure best practices for both on-prem and Azure setup

• Identify hardware, software, external service cost estimates, and resource requirements to meet assigned project scopes and objectives.

• Works closely with internal users, partners to proactively manage all Infrastructure, Network and EUC topics and requests

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Computer Science or Computer Studies or Information Technology or related discipline

• Strong knowledge of hardware and networking

• Minimum 8 years experience

• Ability to work in a team as well as independently

• Ability to communicate across different functions and levels of audiences

• Effective at acquiring an understanding of a problem or situation, with good problem-solving skill.

• Fundamental Cybersecurity knowledge on perimeter defense

• Knowledge in OT setup is an advantage

• Knowledge in architectural and construction industry is an advantage

PREFERRED SKILLS & CHARACTERISTICS

• Independent worker with initiatives, positive attitude and team player

• Good analytical skills and attention to details

• Good verbal and written communication

West

MNC

5 Days Week

Job Description:

• Develop long and short term plan, process and procedure in alignment with entities directives.
• Integrate BU and CM to achieve better work cooperation.
• Responsible for the Profit and Loss of Projects in operational areas
• Responsible for giving overall direction and goals of projects to project teams
• Assist Managing Director with group budget, cost control and meeting financial goals.
• Monitor and assist to implement and maintain group quality program.
• Monitor and assist to implement and maintain group safety program.
• Assist Managing Director to monitor departments to implement effective and strategic organization structure, operational policies and procedure to support the delivery of business result.
• Develop and direct group operational strategy and communication.
• Management of human and material resources to meet project and department demands

Job Requirements

• Degree in Mechanical / Electrical / Chemical Engineering/Business Administration or Management
• PMP or similar project management qualification
• At least 10 years in management role in construction / installation company
• Preferred with working experience in Semiconductor or High-Tech industries

For consideration, kindly submit your CV by clicking “APPLY NOW”

**Only shortlisted candidate would be notified**

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R1222284 | Kelvin Soh

Senior / Service Team Leader, Group Contact Centre

As part of Group Contact Centre, the Senior / Service Team Leader's key role is to ensure optimal operational efficiency and customer satisfaction in the provision of Contact Centre services. Reporting to the Institution Lead, Group Contact Centre, you will:

Job Responsibilities:

• Monitor performance real-time and manage resources / deploy manpower
• Prepare statistics and reports
• Share and broadcast updates to the team
• Execute new workflows, improvement initiatives and changes
• Supervise Customer Service Associate's (CSAs) performance by performing regular call / email audits and conducting regular performance reviews
• Conduct periodical training for CSAs if required
• Handle feedbacks from internal and external parties by conducting investigation and service recovery

Job Requirements:

• Diploma in any discipline
• At least 2 - 3 years of experience in the healthcare industry, contact centre environment and/or service related industry
• 2 years of experience in leading a team of staff
• Exhibit Good interpersonal and communication skills
• Customer centric and service oriented
• Competent in using computer software and applications
• Able to multi-task and work under a stressful environment
• Strong communication skills in English and Mother Tongue
• Able to read and write fluently in English

In this role , you need to ensure precise and efficient service delivery. The method of carrying out the responsibility involves monitoring daily and overall progress, managing the project teams and budgets and resolving challenges. Also, they are responsible for consistent, effective and cost-worthy delivery.

You Will:

• Involved in IT Infrastructure design, Project Management assignments, Strategy formation assignments and Procurement advisory assignments for various clients.
• Led and delivered multiple small to medium sized development and enhancement of projects
• Performed project estimation, planning, monitoring and control for different stages of the project
• Handled end to end service management, process development and project evaluation in line with business case.
• Capturing Client’s Technology requirements, IT Project Management, IT Operations, Infrastructure Management, Datacenter Operation Management, Vendor Management, IT Procurement.

You Bring:

• Bachelor Degree or Master in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
• Minimum 3-5 years of experiences in managing & leading a team
• Strong experience in IT Infra Operation and Project Management
• Experience working in Whole of Government (WOG) environment is preferred
• Experience in managing end to end projects and managing client’s expectation
• Effective interpersonal skills, both written in English and good presentation skills
• Good leadership, analytical and problem-solving skills
• Positive attitude, fast-learning, energetic, able to perform in challenging environment
• Able to work independently as well as in a team

Job Title: Service Delivery Manager

Experience:

• Minimum 5 years of working experience
• 3-5 years of experience managing IT Operations
• Familiar with general IT Infrastructure management
• Familiar with IT Service Management processes

Qualifications:

• Minimum Diploma in an IT-related field
• ITIL Foundation certification is required
• Additional technical certifications are advantageous

Responsibilities:

• Chair meetings with customers and contractors; prepare and distribute meeting minutes
• Plan, monitor, and control operational activities
• Follow up on open tickets with product principals

Job Description

• Industry/ Organization Type: Marine Spare Parts & Machinery Stockist
• Position Title: Marine Service Manager
• Working Location: West – Gul Circle
• Working Hours: 5.5 days (Mon-Fri: 8 am-6 pm, every Sat: 8 am-1 pm)
• Salary Package: Up to SGD 7000 + Bonus + On-site allowance
• Duration: Permanent

Key Responsibilities

• Lead a team of Service Engineers & Technician and supervise the overhauling & commissioning of Engine & other aux equipment
• Work in Anchorage, Off-port limits, shipyard, onboard vessel on voyage repair
• Work with contractors for jobs that have to be outsourced
• Prepare service and calibration reports of the work activities
• Able to advise and recommend to the Technical Superintendent and Chief Engineer on faults/defects and operation of the machinery in accordance with the manufacturer's specification
• Provide technical support and deliver high-quality service standards to satisfaction of customers
• Carry out a risk assessment for each service and observe safe work practices and regulations onboard vessels & in the workshop
• Conduct daily toolbox meeting
• Responsible for continual improvement in the Service Department

APPLY NOW!!!

• Min. Diploma in Marine or Mechanical Engineering
• Min. 5 years of working experience in the Marine industry
• Must have Hands-on experience on 2 & 4 stroke engines, purifiers, pumps, and air compressors
• Those with sailing experience are welcome
• Highly organized person who can work with tight schedules to cater to the different arrival times of ships
• Juggling the demands of paperwork and on-site work, and coping with tight work schedules and unanticipated events

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66038 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Job Description:
As a Service Delivery Manager, you will manage client relationships, oversee service operations, and ensure the successful delivery of IT services according to SLAs. This role requires close coordination with technical and business teams to drive continuous improvement.

Key Responsibilities:

• Act as the primary point of contact for clients, addressing service delivery issues.
• Monitor SLAs, track performance metrics, and report on service quality.
• Coordinate with internal teams to resolve service issues and ensure smooth delivery.
• Conduct regular service reviews with clients and identify improvement opportunities.
• Manage incident response and lead service improvement initiatives.

Qualifications:

• Bachelor’s degree in IT, Business Administration, or related field.
• 3-5 years of experience in IT service delivery or client-facing roles.
• Strong understanding of ITIL principles and practices.
• Excellent communication and client management skills.
• Experience with service management tools (e.g., ServiceNow) is beneficial.

We are looking for an experienced and inspirational Creative Content professional who is passionate about creative and fashion culture. You will play a key role in driving the brand’s identity and creative output across various channels, including but not limited to advertising, marketing, digital, editorial, events/pop-ups/activations, and CRM. You’ll work closely with marketing and creative content leads to create effective and engaging work across all platforms.

RESPONSIBILITIES

• Drive innovative creative ideation and execution for the brand’s marketing, social campaigns, activations, and content to achieve marketing goals
• Develop, define, and be accountable for the creative approach, including design, art direction, video motion graphics, AR/VR, gamification, partnerships, and collaboration
• Collaborate with functional and key market leads to create and drive content strategy across channels and media
• Ensure creative excellence by managing and mentoring a team of designers and photographers to deliver a strong brand identity and effective creative output
• Continually manage the brand identity, ensuring it remains central and consistent across all creative projects and platforms globally
• Structure and deliver outstanding creative presentations, both internally and externally
• Champion new and interesting creative talent within the industry
• Recognize opportunities to grow and shape the brand through partnerships and collaborations with brands and talent that align with our values
• Partner with the team producers to establish production approaches, processes, and schedules
• Build strong relationships with external agencies and partners as needed
• Analyze campaign performance, market trends, consumer needs, and the competitive landscape to inform your team’s work
• Act as a creative thought leader for your team, working closely with Creative Content, photographers, media designers, UI/UX designers, and internal key stakeholders and senior leaders
• Perform all other job-related duties as assigned

REQUIREMENTS

• Extensive experience in conceptual creative work, art direction, and graphic design in a senior creative role in a fashion advertising agency, brand, or creative environment
• Experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Demonstrable experience in leading and delivering a broad range of creative projects (brand campaigns, activations, moving images, design systems, events, digital content, motion graphics, print, and social campaigns)
• Highly skilled motion designer capable of creating outstanding creative designs and assets for traditional and digital marketing
• Understanding of digital asset production at scale, post-production workflows, and technical requirements of digital marketing assets (e.g., video formats, email templates, quality standards)
• Familiarity with social media, new digital formats, and trends
• Experience developing targeted creative across multiple markets (e.g., experience in Asia, the US, UK and non-English markets)
• Experience in brief conception, storyboarding, and on-set art direction for shoots and campaigns (both moving images and stills)
• Advanced technical skill set, including graphic design, typography, art direction, moving images, motion graphics animation, AI, and proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD etc.)
• Strong creative vision and experience in business and digital performance channels, including digital marketing, editorial, photography, and multimedia
• Ability to thrive in a dynamic, fast-paced, and changeable environment
• Act as a brand guardian, consistently connecting and networking with relevant people and brands for future opportunities
• Willingness to work after office hours and on weekends if required
• Comfortable and willing to travel overseas

*Salary Package will be comensurate with level of experience.

Regional eDiscovery Operations Manager, VP (CYBERSECURITY ENGINEER)

We’re seeking someone to join our Global eDiscovery and Investigations group as a Case Management/ eDiscovery operation manager in Cyber.

The group is responsible for managing requests for electronic data and digital forensic investigations that relate to Litigation, Regulatory matters, Compliance, Employee Investigations as well as Incident Response and Cyber Security events. The team ensures that requests are adequately formed, tracked and responded to in an efficient and accurate manner. This is an excellent opportunity to join a dynamic global function in the Singapore office.

eDiscovery Operations Team
The team will perform electronic data discovery/collection work that includes, but not limited to, collecting and analyzing data from electronic data sources such as email archives, infrastructure logs and network file servers. The data will be provided to clients both internal and external to the Firm.
Communicating complex technical matters and extensive interaction is required with colleagues both internal and external to IT including Legal, Corporate Security, Human Resources, IT Security, Engineering teams, and other Business groups. Candidates must be well organized, have strong communication and time management skills, as well as being detail orientated and analytical. They must demonstrate initiative, good judgement, be confident working independently and be comfortable handling sensitive, confidential information.

Technology
In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Cyber Security Engineering Manager position at Vice President level, which is part of the job family responsible for providing specialist cyber expertise and creating solutions that protect the organization's systems and networks against actual and potential security threats and vulnerabilities.

Morgan Stanley
Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on

What you'll do in the role:

>Lead and manage Asia eDiscovery operations team which is part of the silo within the ISIMI department (Information Security Incident Management and Investigations department within CDRR)

>Perform eDiscovery collection and analysis of data collected if required, and communicate status updates for various stakeholders

> Responsible for the management of the Regional GEDI eDiscovery operational queues, includes monitoring, allocation of work, and hands-on execution of eDiscovery processing queue to ensure efficient delivery of service to stakeholders
> Includes monitoring, allocation of work, and hands-on execution of eDiscovery processing queue to ensure efficient delivery of service to stakeholders
> Identifies and designates eDiscovery case lead specialist on large and/or complex matters in order to coordinate collection efforts, partnering with eDiscovery collections specialists
> Act as eDiscovery case lead to communicate expectations to stakeholders on sensitive or complex matters
> Supervises eDiscovery case lead/ collection specialist's work products to ensure quality of deliverables
> Identify potential issues that may arise in eDiscovery matters and work with key stakeholders to address
> Provides sign off and acts as primary escalation for eDiscovery related issues
> Leverage eDiscovery expertise to engage Legal partners in order to shape effective and cost savings collections requests
> Train and mentor staff on eDiscovery processes to ensure adherence to procedures and any emerging technologies to support data collections
> Creation of eDiscovery reporting to identify trends and highlight any resourcing requirements

What you'll bring to the role:

>Experience in effectively executing IT strategy, delivery and complex initiatives.

>Ability to present information in a clear and concise manner to technology and business leadership.

>Advanced understanding of functional area and competent understanding of competitive environment.

>At least 8 years' relevant experience would generally be expected to find the skills required for this role.

> Robust knowledge of the Electronic Discovery Reference Model (EDRM) framework and standards, including implication of international data collection
> Comprehensive knowledge of data retrieval from message archive systems or data repositories, including formulation and troubleshooting of complex data collection criteria
> Technical knowledge with basic use of Windows and Unix command and strong Microsoft Excel reporting
> Strong written and verbal communication skills, ability to articulate technical information in a concise manner to non-technical audiences
> Experience with handling sensitive and confidential information
> Strong organizational skills - with good time management, ability to handle multiple priorities, detail-oriented and prioritize works with good judgement
> High level of work ethic - demonstrated by following policies and procedures, making good judgement and escalating issues promptly
> Flexible with work hours - on-call and weekend coverage required
> In-depth knowledge of technology risk and security, and infrastructure knowledge within the Financial Industry
> Knowledge of messaging systems and Cloud environment is a plus
> Experience working in regulatory, compliance and/or litigation group within the Financial Industry
> Experience in working with people in different regions and time zones
> Industry certifications is an advantage but not required

What you can expect from Morgan Stanley:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect, and cross-collaboration. Our Firm is differentiated by the caliber of our diverse team, while our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and

inclusive environment where all individuals can maximize their full potential. Our skilled and

creative workforce is comprised of individuals drawn from a broad cross section of the global

communities in which we operate and who reflect a variety of backgrounds, talents,

perspectives, and experiences. Our strong commitment to a culture of inclusion is evident

through our constant focus on recruiting, developing, and advancing individuals based on their

skills and talents.

Retail Operations Manager/ Assistant Branch Manager (Retail)

Overview

The Retail Operations Manager/ Branch Manager is required to oversee the operations of supermarket stores in Singapore. He/ She is responsible in overseeing and managing the supermarket's operations, inventory requirements and sales level.

Responsibilities

• Demonstrated the ability to handle Retail Branch Operations.
• Experience in overseeing and managing the Retail Operations as a whole.
• Experience in handling the Branch's Sales Figures and inventory requirements.
• Good in handling Stock and Operational expenses.
• Strong communication skills and good in liaising with internal departments.

Requirements

• Strong experience in managing the operations of Retail Operation Stores.
• Good in handling the Stocks Inventories, Operational Expenses and Inventories.
• Good in managin Retail Branch Operation and Store Management experience.
• Possess min. 4 years of Retail Branch Operations experience.
• Min. Degree, Diploma or ITE qualification holders in any discipline.
• Experience in managing/ leading a team of staff.
• Possess good Retail, FMCG or Supermarket industry domain.
• Locations available island-wide

We respect your privacy and all communication will be treated with confidentiality.

Please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Yong Jeline (Reg. No. R1101621)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

This is a full-time role for a Manager - Customer Service & Billing in the third-party logitsics Warehouse Department in SH Cogent Logistics Pte Ltd. You will be reporting to the HOD and lead a customer service team of about 20 staff to meet the logistics requirement of our clients.

Manager - Customer Service & Billing

1. Report to Head of Department, lead a customer service team in the third-party logistics warehouse department.
2. Integrate management direction into strategy and seek continuous improvement deliverables in Customer Service & Billing area.
3. Drive the customer service team to meet customers’ KPIs.
4. Respond to customer queries and ensure that their requirements are met.
5. Be the owner of processes including the department’s Business Continuity Plan and guide the customer service team to execute them in an efficient, effective and timely manner.
6. Prepare management & operational reports on Customer Service & Billing performance.
7. Work closely with IT Department & vendors to implement change management to WMS & SAP processes.
8. Plan annual stock take for key accounts and coordinate with the stakeholders to ensure smooth implementation of the annual stock take.
9. Provide monthly accrual on billing to Finance Department.
10. Ensure billing to customers are perform timely and accurately to meet KPIs set by the Head of Department.
11. Review debtor aging list and recommend suitable debts collection plan to management.

Requirement:

1. Possess a Bachelor’s Degree
2. 5 years of experience in third party logistics or in any supply chain operations
3. Experienced in leading a team of about 20 pax
4. Proficient in WMS, SAP & Microsoft Office
5. Ability to work well with all levels of staff
6. Ability to deliver feedback in both verbal & written form

Others Information:

1. Alternate Saturday
2. Company Transport: 2 ways from Jurong East
3. Daily meal subsidy
4. Medical, dental & insurance benefits

Key Responsibilities

• Monitor and lead Service Department staff to ensure growth of business and improvement of profitability.
• Oversee the development and management of service customer base.
• Create and execute a comprehensive sales strategy for the service offerings.
• Provide technical advice to potential customers regarding servicing of the company’s products.
• Lead, mentor, and manage the service sales team, providing guidance, training, and support.
• Coordinate service staff to ensure clients is updated on service schedule.
• Assist to manage the overall Occupational Health and Safety.
• Monitor overall quality standards for the service work carried out.
• Liaise with client to ensure accurate paperwork details for manufacturing purpose.
• Oversee contract negotiations and ensure the delivery of services meets client expectations.
• Ensure invoice is prepared in a timely manner.

Job Requirement:

• Good interpersonal and communication skill
• With leadership experience and guided a team of technicians
• Ability to coordinate in paperwork / reporting preparation
• Ability to generate sales revenue
• Good technical skill in maintenance and servicing

AngelineMah
Reg No: R2096146
One Vogue Pte Ltd
EA License: 19C9629

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

Job Summary: We are seeking a skilled ServiceNow Consultant with a strong background in IT Operations Management (ITOM), Configuration Management Database (CMDB), and Common Service Data Model (CSDM) to join our team. The ideal candidate will have hands-on experience in implementing and managing ServiceNow solutions that drive efficiency and enhance IT service delivery. The candidate should also have past experience in IT Service Management (ITSM) and Strategic Portfolio Management (SPM) modules.

Key Responsibilities:

• Lead the implementation and optimization of ServiceNow ITOM solutions, ensuring alignment with business objectives.
• Design, configure, and maintain the CMDB, ensuring data accuracy and integrity.
• Implement and promote the CSDM framework to standardize and enhance service management practices.
• Collaborate with cross-functional teams to gather requirements, develop functional specifications, and deliver effective ServiceNow solutions.
• Provide training and support to end-users and stakeholders on ITOM, CMDB, and CSDM functionalities.
• Conduct regular audits and assessments of the CMDB to ensure compliance with industry standards and best practices.
• Identify opportunities for process improvement and automation within ServiceNow.
• Stay updated on ServiceNow releases and new features, recommending enhancements that benefit the organization.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience implementing ServiceNow solutions, particularly in ITOM, CMDB, and CSDM.
• Strong understanding of ITIL processes and frameworks.
• ServiceNow certifications (e.g., Certified Implementation Specialist, ITOM) are highly desirable.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills to effectively collaborate with technical and non-technical stakeholders.
• Ability to manage multiple projects simultaneously and meet deadlines.

Preferred Skills:

• Experience with ServiceNow Discovery, Service Mapping, and Event Management modules.
• Knowledge of integration strategies with other ITSM tools and systems.
• Familiarity with scripting languages (e.g., JavaScript) and ServiceNow development best practices.

Job Description Critical/Strategic Operations

• Assist to plan and drive Critical / Strategic operations at HQ.

• Assist to plan, drive and implement all required services for new and redeveloped institutions

• Assist the co-chairs of the Critical / Strategic Operations work groups to deliver the respective KPIs

• Coordinate and liaise with IT departments to operationalise the implementation of whole of business unit's initiatives, projects and work plans

• To ensure key performance indicators are met within the stipulated timeline.

Project Planning

• Developing project plans, including defining project scope, goals, and deliverables

• Resource Management: Liaise on resources, including personnel, time, and budget, to ensure project success

• Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables

• Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress

• Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements

• Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed

• Budgeting and Resource Allocation: Estimating project costs, creating a budget, allocate sufficient people to the work required

• To ensure project deliverables are met within the time frame

Qualification Required and Area of Discipline

• Candidates should have 3-5 years of relevant working experience preferably in healthcare sector, with strong operations management leadership including areas in performance monitoring, process improvement, project management and implementation.

• At least 3 years of working experience in a combination of operations management and project management.

• Possess strong leadership and people management skills,

• Resourceful, strong in decision making, problem solving and communication skills

• Experience in operations in healthcare sector will be an added advantage

• Excellent organisation skills, able to prioritize tasks and time efficiently, work under pressure to meet deadlines

• Good verbal and written communication skills.

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Our client is from Oil and Gas industry, a local leading player. They are looking for a Project Operations Manager for the next phase of their business. They are located in West.

Duties of Project Operations Manager:

• Collaborate closely with Operations and Project teams to evaluate and ensure the safe and efficient delivery of projects.
• Manage the interface between Operations and Projects throughout all stages, from concept to final handover.
• Ensure project execution does not compromise terminal safety or reliability, proactively managing potential risks.
• Provide regular project progress reports and align with senior management.
• Develop resourcing plans for project management and coordinate staffing needs with HR.
• Lead, coach, and develop any direct reports.
• Foster a positive and collaborative work environment.

Requirements

• Min Degree in Engineering related field.
• Min 8 years of project operations experience in Oil & Gas or Petrochemical industry
• Experience in leading a team

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Our client, a well-known MNC company is looking for candidates for the Manager/Senior Manager (Training/SAP) position.

Responsibilities: -

• Training Portfolio Coordination: Collaborating with sales, marketing, and customer care teams to plan product-related training for the SAP region.
• Global Strategy Implementation: Executing global training strategies and technologies in the SAP region to align with company-wide training objectives and ROI targets.
• Blended Learning & Cost Efficiency: Maintaining high training quality by implementing blended learning scenarios, reducing reliance on costly classroom/onsite sessions.
• Training Evaluation: Collecting feedback and analyzing the impact of training programs on business outcomes to measure their effectiveness.
• Digital Training Alignment: Ensuring local digital training initiatives follow global guidelines, focusing on cost-effective production workflows.
• Educational Expertise: Providing high-level training concepts for employees and customers, ensuring expertise and quality in education.
• Team Leadership: Leading and supporting a training delivery team, helping them achieve KPIs and grow professionally.
• Budget Management: Overseeing department budgets, ensuring cost-effective activities, and providing strong ROI.
• Sustainability and Certification: Ensuring the long-term quality of training courses, facilities, and participant certification processes.

Requirements:

• Bachelor’s Degree: At a minimum, a bachelor’s degree in education, Training and Development.
• Master’s Degree: Organizational Development, Educational Leadership, or a related field would be required.
• Optional: Certified Professional in Learning and Performance (CPLP)
• Experience leading and developing a product-related training department/provider in a cross-cultural environment.
• Expert in education theory and e-learning.
• 5-10 years of experience in training management, corporate education, or a similar role.
• Demonstrated experience with blended learning, digital training platforms, and aligning training programs with global standards.
• Blended Learning and Digital Training, Learning and Development Best Practices, Analytical and Evaluation Skills, Technology and Digital Literacy
• Motivating team player with a creative working attitude and a strong sense of responsibility.
• Proactive, structured, and result-oriented work style

PERSOLKELLY Singapore Pte Ltd | EA License No.: 01C4394 | UEN No. 200007268E
Registration No.: R23112488 (Julian Nerchan)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using, and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

Job Duties:

· Excellent project management, organization and team collaboration skills and management concepts

· Develops and prepares reports on progress and is responsible for delivering on-time and quality projects, data, etc.

· Develops project scopes and objectives, involving all relevant stakeholders

· Collaborates with various internal teams and external stakeholders

· Listens to others and accepts input from team members

· Clearly articulates ideas and thoughts verbally

· Relays relevant information to stakeholders in a timely manner

· Confers with supervisors as well as members of the team to determine progress of work and to provide information on changes in processing, methods, and follow-up with feedback received from other departments.

· All other duties and responsibilities as assigned

Requirements:

· Min Diploma or Degree in any field

· No Experience needed, all training and guidance will be provided

· Relevant experience will be an advantage

· Excellent communication skills is a must

· Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to [email protected]

Esther Lim Suk Hui

R1872808

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Application Infrastructure Specialist

• Location: Central
• Working Hours: Office hours (Hybrid)
• Remuneration Package: Up to $9,000 + AWS

We are seeking an Application Infrastructure Specialist with a knack for analyzing complex ICT challenges and proposing effective solutions, coupled with strong communication skills to seamlessly coordinate across teams. This role requires adept problem-solving abilities, adaptability to evolving technologies, and a meticulous attention to detail in managing project milestones and ensuring high-quality standards.

Responsibilities:

• Technical Project Oversight: Responsible for overseeing all technical aspects of ICT infrastructure projects from initiation through to implementation. Study business and application requirements, review existing organizational ICT infrastructure, and design and implement ICT architecture to meet current and future needs.
• Vendor and Contract Coordination: Manage designated vendors and ICT contracts to ensure contractual obligations are met, supporting successful project delivery. This includes overseeing vendor performance, adherence to timelines, budgets, and quality standards.
• Infrastructure Evaluation and Enhancement: Evaluate the effectiveness of current ICT infrastructure plans, programs, and initiatives. Identify areas for improvement and propose enhancements to meet evolving infrastructure requirements and technological advancements.
• Coordination and Reporting: Accountable for coordinating technical activities, providing status reports, and ensuring infrastructure and resources are delivered on time, within budget, and according to high-quality standards. Adjust project plans and resources as necessary to meet project team expectations.
• Milestone Tracking and Adjustment: Track key project milestones and proactively adjust technical plans and resources to ensure alignment with project goals and timelines. Maintain communication with stakeholders across the enterprise to manage scope, risks, and resources effectively.

Requirements:

• Degree or diploma in Computer Science or equivalent with a minimum of 5 years of relevant experience in ICT infrastructure operations.
• Proficient in Microsoft Windows and SQL Server clustering technologies. Experience with VMware virtualization suite, including vSAN, and capability to install, design, and support VMware infrastructure. Hands-on experience with enterprise backup solutions, responsible for strategy, performance tuning, and ensuring system RPO and RTO are met.
• Good to have proficiency in AWS and Azure cloud services, including IaaS, SaaS, and PaaS. Experience in deploying, managing, and optimizing cloud environments.
• Knowledge of system vulnerability management and CIS compliance standards. Ensure infrastructure meets security requirements and proactively manage vulnerabilities.
• Strong technical project oversight skills with experience managing ICT projects from initiation to completion. Ability to coordinate technical aspects effectively, ensuring alignment with project goals and technical requirements.

"By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:

Contact you about potential opportunities.

Delete personal data not required at this application stage.

To withdraw consent, email [email protected].

All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Key Responsibilities

Overall responsible for the accounting and reporting of the REIT Manager and REIT & its subsidiaries. Direct report to Senior Finance Manage and manage junior finance colleagues.

Accounting & Financial Reporting

• Review monthly accounting entries for REIT manager, REIT and SPV entities;

• Coordinate with Property Manager's Finance team and review monthly accounting data for asset companies to ensure proper accounting treatment and readiness for consolidation;

• Prepare monthly, quarterly, semi-annually and annual consolidated financial statements in accordance with the appropriate accounting/financial reporting basis;

• Responsible for audit for REIT Manager, REIT and SPV entities as well as group audit at REIT level;

• Prepare and or review individual and consolidated annual budget and forecast;

• Prepare performance analysis and calculations of key performance return metrics

• Prepare periodic and ad-hoc analytical reports, financial models as needed

• Liaise with local accounting service providers, financiers etc. where need to assist in the transaction processes related to acquisition and/or disposal of real estate/investment holding companies

Cash Management/Treasury

• Manage processes for opening, operation and closure of bank accounts

• Monitor cash balance regularly and manage cash needs of various entities structure

• Manage AP process and effect payments/disbursements

• Manage distribution process

Company Secretarial

• Liaise with company secretary/compliance officer/trustee/legal counsel on filing and financing matters e.g. announcement of results, distributions, refinancing, capital market transactions etc.

Structuring and Tax Compliance

• Assist with tax planning, structuring and compliance

Requirements

· Bachelor’s Degree in Corporate Finance, Accounting and, ACCA or CA is preferred

· Preferably with at least 5 years of consolidation knowledge

· Experience in real estate industry will be an added advantage

· Excellent communication and interpersonal skills

· Independent, self-motivated and proactive attitude

· Able to work effectively under pressure and meet tight deadlines, working within a lean team who cover all areas of regulatory and financial compliance

· Proficiency in English and Chinese (Read, Speak and Write)

Employer: Grace Orchard School

Grace Orchard School caters to students who have been diagnosed with Mild Intellectual Disability (MID) and those with Mild Autism Spectrum Disorders (ASD). The school is specifically for students ranging from 7-18 years old who have Intellectual Quotient (IQ) which falls within the range of 50-70. The school is a non profit organisation under the Presbyterian Community Services. The Manager / Senior Manager (Admin and Finance) reports directly to the Vice Principal (Administration). The job holder will assist the school management in the administration and finance requirements of the school. You will lead and supervise a team of between 4 to 6 executives and corporate support staff to uphold service excellence and work in close collaboration with the teaching and allied professional staff to achieve the desired school strategic outcomes. We are looking for a resilient and motivated person who likes to operate independently with suitable guidance to make a difference in the special education landscape.

Job Description

Manage and lead the areas of administration and finance for the school to ensure the smooth administration and financial prudence, compliance and optimisation.

Responsibilities

You will support the school leaders and management in the following areas:

• Lead and manage the administration of the school, ensuring efficient and optimised office processes ensuring good corporate governance and business continuity.
• Plan, allocate and procure resources to ensure optimisation, enhancing with digital and other technologies, promoting a culture of service excellence and growth.
• Review and update manuals and other materials describing procedures and standards for the administration and the finance functions.
• Manage and ensure timely renewal of the contracts and licenses of the school.
• Oversee the administration of the Financial Assistance Scheme for students in consultation with the school management and senior social worker.
• Oversee the administration of the Student Admission process in consultation with the school leaders and management.
• Lead and manage the accounting/finance function, ensuring the completeness, accuracy and integrity of accounting records.
• Prepare financial statements according to applicable accounting standards and analyse financial results.
• Ensure proper use of funds based on the specified purposes of each fund.
• Review and update finance/procurement policies and processes, ensuring effectiveness and efficiency of work processes and adequacy of internal controls.
• Oversee and manage the budgeting process including the review of departmental budget submissions and consolidation of the overall budget.
• Ensure timely submission of reports to relevant government agencies e.g., MOE and IRAS.
• Co-ordinate and liaise with external auditor on the annual financial audit.
• Communicate to and advise staff on financial and procurement matters.
• Advise and assist School Leaders in financial management and provide support in financial update to the School Management Committee.
• Reasonable tasks as requested by school leaders.

Requirement

• Experience in general administration and finance.
• Relevant Degree in Accountancy, ACCA or equivalent
• Good leadership, organisation abilities, interpersonal and communications skills.

Mon to Fri 9am - 5.30pm

Hybrid work arrangement

Position Summary :

This position is to collaborate with key stakeholders in crafting and executing captivating integrated marketing campaigns and initiatives across diverse channels, including digital, social, and events. Your expertise will contribute to the success of both in-house and client brands, achieving business objectives and surpassing key performance indicators

Responsibilities that Define Your Success:

• Collaborate with key stakeholders to strategize and implement effective communication initiatives and strategies, leveraging both digital and traditional platforms while rooted in data-driven insights.

• Master the realm of digital marketing, including end-to-end execution of digital campaigns, media planning, content creation, copywriting, campaign tracking, and comprehensive reviews.

• Be at the forefront of our social media presence, partnering with content leads to design, build, and maintain an engaging online community.

• Demonstrate prowess in analytics tools such as Amplify and Google Analytics, utilizing performance insights to optimize digital marketing efforts and maximize impact.

• Cultivate a compelling Public Relations campaign strategy, crafting engaging stories for our brands and campaigns, writing PR releases, and skilfully interacting with the media and organizing media events.

• Keep ahead of big data insights and social trends, offering thought leadership and innovative perspectives on adopting emerging media platforms and technologies.

• Efficiently manage relationships with agencies and vendors for marketing activities, ensuring timely and high-quality deliverables.

• Brief our design team on non-digital collateral development and oversee the production process to ensure seamless project delivery.

• Exhibit financial acumen by managing allocated budgets with clear trackable deliverables and performance measurements.

• Uphold the company's corporate governance, workplace practices, and code of conduct, ensuring compliance with workplace safety and health regulations, especially for events and roadshows.

• Embrace additional duties reasonably assigned by management, showcasing your adaptability and commitment to excellence.

Job Requirements:

• Proven track record in digital marketing, with a strong grasp of website analytics, digital ad serving tools, and familiarity with digital media consumption habits on platforms like Facebook, Instagram and Tiktok.

• Enthusiastic learner (including the area of Generative AI), self-motivated, and adept at thriving within tight deadlines and high-pressure environments.

• Outstanding team player with excellent interpersonal and communication skills, fostering collaboration and synergy.

• Possess a keen eye for detail, ensuring meticulousness in all endeavours.

• Demonstrate maturity, resourcefulness, and the ability to think strategically.

• Showcase exceptional written and verbal communication skills, adept at conveying impactful messages

• Good experience into B2C industry

• Prior working experience with marketing agency would be added advantage

Be a part of something BIG!

This role requires a combination of strong analytical skills, a strategic mindset, a keen interest as well as demonstrated meticulousness. Analytical requirements include valuation and financial modelling. Success in the role will depend on ability to deliver well-thought-out advice and recommendations to management on opportunities, including strategic rationale, valuation, and risks.

Make an Impact by:

1.Technical Skills

• Competency in financial analysis, including various valuation techniques:Good command of valuation techniques including identification of appropriate comparable companies and transactions.
  Drive robust analyses and research on market trends – including market sizing, firm positioning, financial and operational benchmarking, and broad sector.
  Accounting and corporate finance skills such as pro-forma merger analysis, accretion/dilution analysis, IRR, ROIC, other relevant financial metrices.
  Drive qualitative and quantitative analyses, demonstrate sound judgment in developing financial models and ability to assess the reasonableness of the drivers and trends.
  Able to put together a valuation model with integrity and with outcome which decision makers required for decision making.
  

2.Analytical Skills/ Assessment of Transaction

• Identify key transaction risks and recommend mitigants.
• Proficiency in understanding of the economics of the business and identify key business drivers and value creation levers. To perform sanity checks and challenge business case assumptions.
• Ability to synthesise and analyse financial and business information coherently and succinctly.
• Ability to bring together a variety of perspectives and sources – both public and private – to deliver impactful analyses that supports high-level strategic decisioning.

3.Project Management Skills

• Display ownership in projects and being proactive in planning execution timeline in advance, including approving authority, approvals to be sought and identifying relevant subject matter experts and team members.
• Schedule kick-off meeting, regular and appropriate updates to various stakeholders, working sessions (internal and external).
• Overall organisational skills, managing timelines, deliverables, stakeholders and external parties.
• Collaboration skills and ability to work well both as part of a team and independently.
• Preparation of briefing and approval packs independently and deliver per timeline.
• Execute transaction per expectation of senior management.

4. Executive Engagement

• Able to present issues in a simple and succinct manner
• Lead in project discussions with key stakeholders
• Ability to respond with a sense of urgency

5. Structuring

• Structuring of transaction to achieve commercial objectives of Singtel and counterparty
• Develop active management and value creation strategies

Skills for Success:

• At least 5 to 8 years’ of experience in investment banking and / or Big 4 valuation/ modelling team which demonstrates significant deal experience and a keen understanding of financial markets.
• Advanced skills in Excel, VBA and ability to create macros would be a plus. Skills in Word and PowerPoint

Rewards that Go Beyond:

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.