Total 21,103 Full-time support analyst job vacancies in Singapore

Address: Yishun

Working hours: Mon-Fri 8.30am to 5.30pm

Roles & Responsibilities

• Ensures highest standard of service delivery to our customers.
• Monitor and respond to AR/incoming calls/emails/written correspondences.
• Maintains confidentiality of the customers and data.
• Identifies and resolves customer issues and enquires received via calls/emails/social media platforms, accurately within the committed turnaround time and in accordance with the company SOP standards to ensure contact handling accuracy and operational effectiveness.
• Uses customer service and sales skills to optimize the opportunity of each customer contact.
• Provide new customer about the Company products and services.
• Resolves existing customer complaints and problems to the satisfaction of the customer, and completes accurately the necessary documentation of complaints, issues, and subsequent solutions.
• Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests.
• Ensures knowledge is up to date by participating in individual and team trainings, meetings and reading the information posted in the Company’s management system.
• Keeps abreast with current issues in the industry and competitors’ innovations.

Requirements:

• Diploma in any discipline or ‘O’ Level (at least 1 year of administrative experience) in any discipline
• Experience in Customer Service (calls and correspondents) environment will be an advantage.
• Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills, and work etiquette.
• Good analytical skills: passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

• Act as the main point of contact and intermediary between the CEO and both internal and external stakeholders.
• Handle the CEO's calendar, arrange appointments, and facilitate meetings, including the compilation of meeting documents and presentations from relevant parties.
• Assist in the submission of commercial tenders and project bids.
• Aid in market research by creating and maintaining a market database, gathering, structuring, and analyzing business data.

Requirements:

• Diploma and above.
• At least 3 years of experience in secretarial duties.
• Proficient in business writing to craft reports and presentation slides for Senior Management and the Board.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Client Onboarding Analyst (AML / KYC)

• 6 months contract
• Office location: CBD

The Client

• US Global Investment Bank
• Fast-paced work environment
• Dynamic work culture

The Opportunity

• Ensure due diligence is performed on existing clients to comply with AML/KYC regulations
• Develop expertise in the Firm’s Anti Money Laundering/Customer Identification due diligence policies and process
• Engage clients and internal business teams to obtain relevant AML information and documentation
• Ensuring all communications are of the highest professional standard to maintain client service excellence
• Timely and effective escalation of potential relationship issues and devising possible resolutions
• Take responsibility for delivering against committed timelines
• Participate in regular meetings with the program team to maintain clarity around workflow, understand changes to AML/KYC regulations and develop required reporting metrics

Your Background

• Degree in banking or equivalent.
• Experience working in the financial industry
• Proven ability to work well in a global team environment
• Experience of AML requirements either via a Client On-boarding role or similar role including an understanding of client structures and AML requirements for hedge funds, private corporations, financial institutions, et
• Excellent written and verbal communication skills required to professionally and persuasively engage external clients and internal stakeholders
• Strong analytical and problem solving skills
• Ability to work in a dynamic environment and changing requirement
• Excellent organizational skills with strong attention to detail given the regulatory nature of the role
• Proficiency in Microsoft Office e.g. Outlook, Word, Excel, Powerpoint, etc

Interested parties please click "Apply Now" or contact Chevelle (EA Reg no: R1762272) at [email protected]

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248

Job Description

• Industry/ Organization Type: IT Solution Provider
• Position Title: IT Desktop Support Engineer
• Working Location: Ubi
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $4,000 + VB
• Duration: Permanent

Key Responsibilities

• Management of asset services, including hardware and desk-side support services.
• Coordination and management of 3rd party vendor support services.
• Maintenance of the assets database, ensuring accuracy and quality of data, and correcting any errors within an agreed time frame.
• Management of relationships between users and assets, correcting any inconsistencies within the requested time frame.
• Receipt and support of goods from third-party hardware suppliers.
• Performance of regular checks on assets and reporting on data quality.
• Management of PC disposal with third parties to minimize financial risks.
• Management of PC ordering forecasts for the country, including monitoring orders and deliveries.
• Maintenance of an end-user support knowledgebase.
• Provision of on-site support to maintain a close relationship with end-users.
• Management of various IT devices used in the client environment.
• Coordination with 3rd party suppliers, including escorting them during services.
• Reporting any service non-compliance and issues to client IT.
• Extended support such as storage and dispatching across client sites, disaster recovery plan support, and process PC support in client plants.
• Datacenter support including maintaining rack layout and cabling information, physical devices hardware inventory list, and providing escort services when other suppliers require access to client racks.
• Perform special services such as supporting events, sales force annual meetings, special support for projects, and any other reasonable requests from the client.

APPLY NOW!!!

• Minimum NITEC in Information Technology/Computer Science with at least 1 year of experience in a relevant field
• Proficient in Microsoft software applications
• Strong understanding of user desktop administration

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65860 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Our formula for success is to hire exceptional people, encourage their ideas and reward their results.

As a Quantitative Trading Analyst, you will have an opportunity to combine the disciplines of risk management, research and technology to create optimal trading and investment strategies within the regulatory framework. You will work closely with experienced traders, software engineers and quantitative researchers. You will gain exposure to multiple asset classes through hands on trading experience and data analysis. Individual discovery and collaboration with fellow team members are encouraged to develop your understanding of market behavior.

How you will make an impact…

• Investigate the potential application of existing strategies to new products
• Quantitatively analyze trade data and perform post-trade analysis of strategies
• Assist in the development of analytical tools
• Communicate relevant news, market events, and system behavior to team members in a clear and concise manner
• Be willing to challenge consensus on existing methodologies and trading strategies to contribute to the advancement of the team

What you bring to the team…

• A bachelor’s, master’s, or PhD in mathematics, statistics, physics, engineering, computer science or related field graduating between December 2023 and June 2024
• Advanced quantitative, analytical and problem solving skills and the ability to deploy those skills during time-sensitive situations
• A deep curiosity of analyzing large data sets using your knowledge of probability and statistics
• Familiarity programming in Python, C++, C or similar languages
• Are adaptive, self-motivated, enjoy challenges and significant responsibility, and thrive in fast-paced, competitive environments
• Can advocate for your perspectives on trading strategies and risk in a concise manner to the team
• The ability to communicate effectively and work well in teams

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

Responsibilities:

1. Undertake detailed fundamental analysis, scrutinize the targets’ financials
2. Undertake due diligence on the targets
3. Research on wide-ranging topics that include macro, thematic, industry and company.
4. Assist in developing models, tools, and systems to enhance the firm’s research, analysis and implementation capabilities.
5. Monitoring investment portfolio, news flow on various topics to help achieve our target return with proper risk metrics.
6. Assist in the trading and daily reporting.
7. Undertake other ad-hoc duties as required.

Requirements:

1. Bachelor or Master’s degree in Finance, Accounting, Economics or equivalent from a reputable university.
2. Experience in financial services, preferably in a research or analytical role.
3. Highly numerate, has an eye for details, able to multi-task and work in a fast-paced environment.
4. Fluency in written and spoken English and Chinese to liaise with Chinese speaking stakeholders.
5. Ability to work with large amount of complex data, as well as translating that into written analysis.
6. Detailed, meticulous and have strong sense of responsibility.
7. Proficient in financial analysis, financial modelling and Microsoft Excel / PowerPoint / Word.
8. Must be capable of analysing and interpreting financial accounts and other disclosures.**
9. Must be capable of undertaking company valuations, including constructing financial models.**
10. **These skills will be tested.

Our client is from the Retail Industry. They are looking for a IT Support Executive to assist their team in the next phase of their business. They are located in They are located at East – easily accessible.

Responsibility:

• Collaborate with external vendors for maintenance and service coordination.
• Provide troubleshooting and support at levels 1 and 2 for both corporate and store users.
• Install, administer, and configure various systems, including desktops, laptops, and mobile devices.
• Assist in training, onboarding, and offboarding of staff.
• Ensure the firmware of devices such as laptops and desktops is kept up to date.
• Manage and maintain IT assets effectively.
• Develop, establish, and update Standard Operating Procedures (SOP) and documentation for IT-related tasks.
• Compile and generate departmental reports in Korean for the HQ IT team.
• Serve as the liaison between the Singapore IT team and HQ IT team to facilitate effective communication and execution of projects and assignments.
• Handle other ad-hoc duties as assigned.

Requirements:

• Min Diploma or bachelors’ degree in Information Technology or related discipline.
• Minimum 2 years of relevant experience in retail environment
• Strong in business level Korean & English language in order to liase with HQ IT Team in S Korea.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidates will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115141(Tan Su Yee)

ONE Championship is actively seeking a proactive and highly motivated Technical Support Engineer with a creative mindset. The successful candidate will be responsible for finding solutions and workarounds for day-to-day problems, as well as responding to user requests for hardware and software issues. Key responsibilities include troubleshooting computer errors, installing new system hardware, responding to user issues, and monitoring service performance across the company.

Experience:

• 3+ years of experience in a technical support or system administrator role.
• Scripting experience (Bash, Python, PowerShell, SQL) will be a plus.
• Recent experience demonstrating comprehensive knowledge of systems and network
• configuration.
• Computing Devices Platform Supported: Windows, MacOS, iOS, and Android.

Special Knowledge/Skills:

• Perform asset management of infrastructure and computing devices.
• Provide computer support services (troubleshooting, patching, configuration, testing, and
• maintenance) for any supported software and hardware.
• Offer training, coaching, and orientation for users on how to use computer devices.
• Systems management experience, software, and GPO deployment experience.
• Outstanding troubleshooting and analytical skills.
• Track incidents and provide regular updates to users on request status and progress.
• Excellent written and verbal communication skills.
• Ability to work independently with minimum guidance and under pressure to meet tight
• schedules.

Qualifications:

• Bachelor’s degree in Computer Science or a related IT field.

Our client is a global MNC in providing engineering solutions. Due to their current expansion plan, they are looking for a System Support Specialist to join their WMS Support Team, in hopes of developing the current high performing team. They are located in East area – easily accessible.

Duties of System Support Specialist:

• Specialize in warehousing with a primary focus on documenting and training in the Blue Yonder WMS configuration process.
• Designing and implementing processes.
• Provide global support and training for logistics operations while ensuring compliance with standardized procedures through process audits.
• Take ownership of managing process changes, including requesting IT changes and conducting user acceptance testing.
• Active participation in the WMS-TMS project core team for configuration and testing.

Requirements:

• Min Diploma in related study
• At least 3 year relevant experience in WMS Configuration, specializing in Blue Yonder system
• Comfortable with travelling arrangement

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Interacting with freight traders and charterers to guarantee precise and up-to-date Profit and Loss (P&L) management.
• Verifying that all obligations maintain an precise and current Mark to Market valuation.

Requirements:

• Degree in Maritime Studies
• At least 2 years of experience in Maritime industry.
• Proficient in MS Excel.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Monitor third party security feeds, forums, and mailing lists to gather information related to the client through automated means
• Produce intelligence outputs to provide an accurate depiction of the current threat landscape and associated risk through the use of customer, community, and open source reporting
• Produce actionable intelligence information for delivery to colleagues and customers in the form of technical reports, briefings, and data feeds
• Review vulnerabilities advisories
• Review and process threat intelligence reports
• Perform detailed investigative works into all traffic anomalies against established, historical baselines of individual agencies. Reviewing and profiling the events of all monitored clients
• Assess each event based on factual information and wider contextual information available
• Review, propose and generate reports to automate or reduce low value event escalations
• Build rules and intelligence to detect such threats and proliferate to all monitored networks. Implementing and devising detection method of such threats in our security operations through SIEM Rules, DB scripts etc.
• Perform periodic analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available
• Supports the development of tactics, techniques, and procedures in providing proactive threat hunting and analysis against the available information sources (e.g. Netflow, DNS and Firewall logs, etc.)
• Assist the Security Analysts with the investigative works
• Prepare training programme for Security Analyst and conduct knowledge sharing sessions for Security Analyst
• Fulfil Change Requests, Service Requests and respond to internal / external enquiries with regards to detection Use Case
• Any other tasks as assigned

Requirements

• Degree holder with at least 5 years' of experience in related field and capacity
• Prior experience working in a Security Operations Centre (SOC) or Computer Emergency Response Team (CERT/CIRT).
• Possessed deep interest in open source research and critical thinking / contextual analysis abilities
• Investigative and analytical problem solving skills
• An understanding of the current vulnerabilities, response, and mitigation strategies used in cyber security;
• Related professional cyber security certification, such as GCIA, CEH, will be preferred.
• Experience with intelligence analysis processes, including Open Source Intelligence (OSINT) and closed source intelligence gathering, source verification, data fusion, link analysis, and threat actor.
• Ability to research and characterize security threats to include identification and classification of threat indicators

We have an exciting opportunity for a Business Analyst to join us in Singapore.

Job Description

• 3-5 years of relevant experience as technical Business Analyst
• Degree in Computer Science, Business, or related subject areas
• Experience in using Agile methodology in at least one full software or product development cycle
• Strong analytical, conceptualization, and problem-solving skills
• Experience in documenting FRD, sequence diagrams, API documentation
• Review QA test cases, verifying Dev fixes / enhancement, Customer Demos
• Good communication skills, with the ability to pitch ideas and influence
• A driven and motivated personality with an inquisitive mind
• Ability to learn and apply
• Background in public sector/government projects is Must

Let's talk about what's in it for you!

Passionate people are Capgemini's Ace of Spades - join us to discover a career that will challenge, support and inspire you. Working at Capgemini you'll find the rewards are more than just financial. You will work alongside some very smart and inspiring people on exciting projects and you will also enjoy incredible benefits. We offer flexible work practices and 40 hours of self-development every year with a huge selection of learning opportunities to choose from.

As "Architects of Positive Futures", Capgemini actively supports the community in 3 ways:

Diversity and Inclusion - we believe diversity of thought fuels excellence and innovation, which is why we positively encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age. To support our commitment to diversity and inclusion, we celebrate special events and days of significance that are important to our employees such as Diwali, Bastille Day, Pride, IDAHOBIT, IWD and International day of people with Disabilities. Our Employee Resource Groups Women@Capgemini and OutFront support the grassroots passion of employees to drive our diversity agenda and effect change.

Digital inclusion - at Capgemini we are using our skills to drive social impact initiatives focusing on helping society address the impact of the digital and automation revolution. We also provide employees with opportunities to give back to the community through charity projects and volunteer days.

Environmental Sustainability - Capgemini joined the CDP's (Carbon Disclosure Project) prestigious "A list" for its commitment to the Net-Zero economy. We are focusing on helping our clients transform towards more sustainable business models and committing to reduce our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World's Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini's corporate culture and business. Embedded in our DNA, our seven values - Honesty, Boldness, Trust, Team Spirit, Freedom, Fun and Modesty - have remained the same since company inception in 1967. To see how we bring these values to life, click here to listen to some of our employee’s stories.

Come join us, bring your whole self to work, create new possibilities for you, your customers and your community and help us to be Architects of Positive Futures.

Role/Position: Product Support Analyst - User Admin

Duration: 12 months

Location: Alexandra, Singapore

JD

· Handle user requests, communications and respond to queries appropriately within SLA.

· Conduct periodic review of user/token access to ensure access granted to users are according to approved functions/roles and access matrices.

· Generate user/token reports periodically, review access and proactively identify users eligible for access renewal/revocation.

· Monitor system warning/error messages on license usage and support for user/token authentication issues to ensure satisfactory resolution or prompt escalations to management for attention.

· Participate in project implementations and conduct testing to ensure that the system access meets the security policy and established guiding principles.

· Assist with ad hoc report extraction, generate reports, maintain user guide and process documentations.

· Provide assessment and release of privileged password request through Password Management Solution

· Ensure manual password change for Dual Control Privileged IDs are performed

· Coordinate with network and infrastructure teams to fix Privilege Password Access related issues

Key Requirements

· Graduate or higher diploma in Information Technology / Computer Science.

· At least 1-2 years of hands-on experience in user administration or in similar capacity, preferably in the financial sector.

· Must demonstrate strong analytical and problem-solving skills.

· Must be process oriented and organized.

· Knowledge in RSA User and Token Administration.

· Knowledge on open systems (Windows/AD/Unix/Linux/DB), scripting languages and excel macros for automation is a plus.

Main responsibilities

As a Support Analyst, you will be part of Run Control Tower team which is a gatekeeper for Production stability & quality as well as Support Practices across CBI Subdomains. Strive for continuous improvement in order to improve the quality of service regarding Produciton matters.

The Run Control Tower has two main functions:

- Gatekeeper for the production stability & quality

- Responsible for the support practices across CBI Subdomains

The main streams of its activities are to:

- Design the processes, methodologies, define and control their operational implementation (requests, incidents, problems, intprods, changes, knowledge)

- Supervise the production activities (with reporting, governance and operational management)

- Coordination transversal IT events and operations (WIP, DRP, Crisis, Obso projects, Security topics sustainability)

- Control the transition from project to run (ORA/ CAB/ Frozen Periods/ Payment Setup)

We have a strong collaboration and proximity on daily basis with support, dev and IP and DRP teams.

We are also in touch with CAGIP and GIT production process owners and security referent and the different production communities.

We work to develop and standardize the practices accross CBI so we report on our progress and solutions to the CBI board and have our heart set on communicating as widely as possible on our assets and results.

We globally handle all transversal topics which help to set boundaries to production activities and to improve the production reliability.

We handle around 2 daily communications, 3 weekly reportings, 1 monthly reporting for the CBI management, 4 monthly business reports.

We also manage the CAB, WIP, DRP, ILSI activities with some oncall activities.

We are finally responsible for the CBI Run Portal.

Strong points:

Challenging mission which help to develop strictness, agile methods and precision in the communication

Ensures a good visibility from the management and all CBI colleagues

The collaboration with support & dev teams allow to develop IT and production knowledge

It a long running mission (stable for 3 years)/ Home working 2 days by week/ Human and contstructive context

Improvement axes :

Need to structure the information for all CBI team

Need to bring more and more visibility

Need to propose initiative to develop digital solutions and assets

Need to save workload by optimizing and automatizing RCT activities

Need to strengthen the way to perform in parallel run and project tasks

CBI colleagues and management expectations:

Be the point of contact on each run process to give advice on method and good practices

Ensure a strong proximity with support teams on daily basis to help on incident management, tickets data quality and to remind deadlines on incident reports and problem follow up. Bring visibility with reportings on production health and risk exposure, Sustain change preparation and prod stability.

Provide impact analysis and roadmap visibility and every transversal event (whenever it is a punctual operation, a WIP or a security exercise). Help to develop CBI production knowledge. Propose global action plan to secure the production and enhance its reliability

Expected level of knowledge and mindset:

- Good knowledge on ITIL processes and a 3 years’ experience in the IT (change management and CAB administration/ incident management/ resolution communication and coordination/ able to challenge an incident report/ Problem follow up/ Production risk analysis)

- Knowledge sharing minded (wiki + procedures + training + self-learning video)

- Good communication

- Will to understand the production need and to propose a suitable solution

- Dynamic mindset interested in clarifying situations (impact analysis, process and rules definition, roadmap with roles and responsibilities) for other people

- Be able to perform regular concise executive summaries

- be reactive

Techno:

- Jira + Service Now

- Full Office suite with an ability on iconography usage and pivot table

- SQL developer (simple and joined queries)

- PowerBI (data refresh, report generation and new indicators building).

Interested applicants, please email your resume to Shaun Quek Yew Meng

Email: [email protected]

CEI Reg No: R1660732

EA Licence No: 99C4599

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

There is currently an open position for an IT Helpdesk Analyst.

• The purpose is to handle emails, phone calls and provide remote assistance: IT helpdesk first-level support. To provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.
• Call Center experience is advantageous
• Basic experience with IT troubleshooting
• Problem diagnostics via remote support tool and calls
• Familiar with office productivity tools such as O365
• Familiar with Ticketing System (ServiceNow, Jira)
• Experienced in using Active Directory (Azure, Microsoft)
• Strong communication skills and detailed work
• Proficient Customer Service
• Proficient email and verbal communication
• Qualification: Nitec or equivalent
• Experience: Min 2 years related experience.
• Able to provide technical support to Chinese-speaking end-users. Proficiency in Chinese Mandarin is a must.

Job Description

• Provide onsite support at client’s premise, remote support by phone and email, and standby support;
• Meet service level expectations by responding promptly to clients’ incident tickets and liaising with internal team to close the tickets;
• Install and configure hardware, IOT devices and software;
• Troubleshoot hardware and software problems, including network and security issues;
• Monitor server health and perform maintenance and tuning on Windows server and MS SQL server;
• Comply with all applicable company product/project development and release processes;
• To assist in any other work as required by the company.

Job Requirement

• Diploma / Degree in IT, Computer Engineering or equivalent
• Fresh graduates are welcome to apply. Candidates with working experience will be advantage;
• Able to understand and write SQL scripts;
• Practical experience with Windows server, MS SQL, enterprise network, enterprise security, HA;
• Practical experience with healthcare IT will be advantages;
• Strong interest in IT and customer service;
• Good interpersonal, communication (written and oral in English), and troubleshooting skills;
• Experience in healthcare IT, MS SQL scripts, ASP.NET, enterprise network and security, HA;
• Member of our IT support team to provide technical support to our clients;
• Keen to learn, hardworking, disciplined, and responsible.

Responsibilities:

• Support day-to-day administrative and coordination work to the department
• In charge of filing, data entry and administrative duties
• Preparation and submission of Management reports
• Provide support to ensure effective information flow and communication among various internal and external stakeholders
• Outreach to vendors for business procurement related matters
• Forecast business related budgeting and costings
• Ensure that the company's objectives and sales targets are met
• Any other ad-hoc tasks as assigned

Requirements:

• Candidates must have a minimum of 1 - 2 years relevant office support / business operations / administrative experience
• IT savvy and good in Microsoft Office
• Able to work independently in a fast paced environment
• Able to communicate effectively with various departments

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

• Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office

• Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

• Provide user data and application recovery

• Providing Remotely support.

• Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

• Use tools and methodologies to load, copy and customize operating system configurations for deployment

• Responsible for tracking hardware and software inventory

• Familiarize end users on basic software, hardware and peripheral device operation

• Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

• Works with vendor support contacts to resolve technical issues within the desktop environment

• Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

• Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

• Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

• Customize desktop hardware to meet user specifications and site standards

• Provide VIP support (When required)

• Resolve and update incidents with in SLA and also update stakeholders for P1 cases

• Deliver VIP customer experience to the highest standards, aligned to the company values, and

• Actively contribute to the smooth running of the IT processes and procedures.

• Provide day-to-day support on a variety of technology issues covering problem isolation and resolution of all end user IT related matters

• Supports Desktop operating systems (Windows 7/10), desktop applications (Office 365), mobile device management such as Microsoft InTune

• Incident & service management

• Logging of requests, support calls and escalating where appropriate into the Service Management tool

• As a single point of contact for TM incident resolution, coordinating with other resolver group to ensure the reported incident are resolved/escalating as required

Duties and Responsibilities

• Act as Incident first responder for a 24/7 staffed SOC, reviewing and verifying system alerts
• Assist with the development of incident response plans, workflows, and SOPs
• Maintain security sensors and tools
• Monitor security sensors and review logs to identify intrusions
• Escalate security incidents using established policies and procedures
• Perform initial analysis of security events, network traffic, and logs to engineer new detection methods, or create efficiencies when available
• Work directly with threat intelligence analysts to convert intelligence into useful detection
• Identify incident root cause and take proactive mitigation step
• Perform lessons learned activities
• Provide analysis of security log data from a large number of heterogeneous security devices
• Review vulnerabilities and track resolution
• Review and process threat intel reports
• Implement detection use cases
• Liaise with Ensign customers on security intrusions and provide swift and accurate remedial action.

Requirements

• Diploma/Degree in Information System/Information Security from a recognized institution.
• 0-2 year of working experience in networking environment.
• Basic, yet sound knowledge of network routing and switching fundamentals to include knowledge of Multiprotocol Layer Switching (MPLS)
• Basic, yet sound technical understanding of operating systems, network architecture and design
• Basic, yet sound knowledge of encryption, key management and cryptology
• Proven ability to plan and prioritize work, both their own and that of project team.
• Sound understanding of organizational issues and challenges. Able to work effectively with participants at all levels in an organization
• Ability to analyze problems and determine root causes, generating alternatives, evaluating and selecting alternatives and implementing solutions.
• Possess excellent writing skills and the ability to communicate to teammates as well as technical and executive level staff
• Results Oriented
• Fresh graduates with passion for cyber security are welcome and they will be enrolled in an extensive On-Job-Training (OJT) and training for professional certification

Preferred Skills /Qualities

• Professional information technology/security certifications such as ITIL, CCNA and CEH will be preferred but related qualification (i.e. GCIA, CISSP etc.) will be an advantage

Other Special Working Conditions

• Able to perform 12-hour shift duties (2 days’ work with 2 off-days). Working hours: AM - 8:30am to 8:30pm; PM - 8:30pm to 8:30am. Shift patterns and duration may vary from time to time.

· At least 4 years of business analyst experience

· Hands on testing process (writing, executing and monitoring test)

· Database testing with query writing for data comparison

· Excellent communication skills

· Knowledge of all phases of IT system development and implementation life cycle

· Exposure on Agile and Waterfall project methodology

· Experience on UML Diagram, Flowchart, data flow diagram

· Capable to effectively interact with Business team

· Capable to effectively interact with Technical team

· Proactive with excellent verbal and written communication skills

The role of Junior IT Project Manager will involve supporting the planning, execution, and successful delivery of IT projects (End User Support Scope) within an organization. You will work closely with senior project managers and cross-functional teams to ensure projects are completed within scope, budget, and timeline. Candidates with experience as a End User Support Lead who aspire to take on the role of a Junior IT Project Manager can also apply for this role.

Here are some key roles and responsibilities associated with the position:

Project Planning:

• Assist in defining project objectives, scope, deliverables, and timelines.
• Collaborate with stakeholders to gather project requirements and create project plans.
• Support the development of project schedules, resource allocation, and risk management plans.

Project Execution:

• Coordinate project activities and ensure tasks are completed as per the defined project plan.
• Monitor project progress, identify deviations, and implement corrective actions.
• Facilitate effective communication between team members, stakeholders, and vendors.
• Document and maintain project documentation, including meeting minutes, status reports, and project artifacts.

Team Coordination:

• Work closely with cross-functional teams, including IT specialists, developers, testers, and business stakeholders.
• Assign tasks, track progress, and ensure team members have the necessary resources to complete their work.
• Foster a collaborative and positive team environment, promoting effective communication and teamwork.

Risk Management:

• Identify project risks and develop mitigation strategies.
• Regularly assess and monitor risks throughout the project lifecycle.
• Implement contingency plans to minimize the impact of potential risks on project deliverables.

Stakeholder Management:

• Engage with project stakeholders, including business users, executives, and vendors.
• Communicate project status, risks, and issues in a clear and concise manner.
• Address stakeholder concerns and ensure their expectations are managed appropriately.

Quality Assurance:

• Ensure that project deliverables meet the required quality standards.
• Conduct regular quality reviews and implement improvement initiatives.
• Monitor and report on project metrics, such as project schedule adherence and customer satisfaction.

Continuous Improvement:

• Contribute to the enhancement of project management processes and methodologies.
• Seek opportunities to improve project efficiency, effectiveness, and overall project delivery.

Requirements:

• Prior experience in IT project management, preferably in a junior or assistant role or End User Support Lead who aspire to take on the role of a Junior IT Project Manager.
• Knowledge of project management methodologies and frameworks (e.g., Agile, Waterfall).
• Understanding of project management principles, tools, and techniques.
• Familiarity with project planning, scheduling, and tracking.
• Ability to manage project risks, issues, and changes.
• Strong organizational and time management skills.
• Basic understanding of IT End User Support Environment.
• Familiarity with IT project management tools and software.
• Ability to effectively communicate with stakeholders at all levels.
• Strong interpersonal skills to collaborate with cross-functional teams.
• Active listening and problem-solving abilities.
• Strong analytical thinking and problem-solving capabilities.
• Ability to identify project risks and propose effective mitigation strategies.
• Aptitude for gathering and analyzing project requirements.
• Attention to detail and a proactive approach to issue resolution.
• Ability to work well within a team and support team members.
• Demonstrated leadership skills, even in a junior capacity.
• Flexibility and adaptability to work in a fast-paced, changing environment.
• Positive attitude and willingness to learn.

To apply please click the Apply button or send us your updated profile to [email protected]

EA Licence No.:18S9405 / EA Reg. No.:R1330864

Percept Solutions is undergoing a growth phase and are on the lookout for talent. Applicants are encouraged to follow Percept Solutions on LinkedIn @ https://www.linkedin.com/company/percept-solutions/ to stay up to date on our upcoming roles and events.

Our formula for success is to hire exceptional people, encourage their ideas and reward their results.

As a Quantitative Trading Analyst, you will have an opportunity to combine the disciplines of risk management, research and technology to create optimal trading and investment strategies within the regulatory framework. You will work closely with experienced traders, software engineers and quantitative researchers. You will gain exposure to multiple asset classes through hands on trading experience and data analysis. Individual discovery and collaboration with fellow team members are encouraged to develop your understanding of market behavior.

How you will make an impact…

• Investigate the potential application of existing strategies to new products
• Quantitatively analyze trade data and perform post-trade analysis of strategies
• Assist in the development of analytical tools
• Communicate relevant news, market events, and system behavior to team members in a clear and concise manner
• Be willing to challenge consensus on existing methodologies and trading strategies to contribute to the advancement of the team

What you bring to the team…

• A bachelor’s, master’s, or PhD in mathematics, statistics, physics, engineering, computer science or related field graduating between December 2023 and June 2024
• Advanced quantitative, analytical and problem solving skills and the ability to deploy those skills during time-sensitive situations
• A deep curiosity of analyzing large data sets using your knowledge of probability and statistics
• Familiarity programming in Python, C++, C or similar languages
• Are adaptive, self-motivated, enjoy challenges and significant responsibility, and thrive in fast-paced, competitive environments
• Can advocate for your perspectives on trading strategies and risk in a concise manner to the team
• The ability to communicate effectively and work well in teams

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.

For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

• Responsible to collect business requirements and translate them into functional requirement specifications.
• Manage the SDLC of assigned projects from initialization to closure.
• Liaise with vendors to ensure successful software system delivery and technical feasibility.

Requirements:

• Degree in Computer Science or the equivalent
• At least 2 years of experience in software development and maintaining web and mobile applications.
• Proficient in frameworks such as Angular, Spring Boot and in Unix/Linux based environment.
• Strong knowledge in programming such as Java, JavaScript, Angular, Unix Shell Scripting and relational databases and related scripting such as Oracle, SQL, mySQL.
• Willing to take a contract role with a possibility of conversion to permanent.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740