Website: www.mili.eu
LinkedIn: www.linkedin.com/company/milieuinsight

Facebook: www.facebook.com/MilieuInsight

Product Delivery Manager @ Milieu

WHAT WE DO?

To put it simply, Milieu empowers businesses and organizations with knowledge about their customers attitudes and behaviours so they can make better decisions, faster. You could call us a market research firm, but our approach to and solutions for consumer research are unique. Through smart automation, best-in-class technology, a core focus on user experience, and most importantly, an amazing team we collect and deliver consumer insight like no other research company around.

HOW WE DO IT?

We collect our data through a proprietary mobile app known as milieu surveys. The opinions shared by our community of panellists are synthesized through our proprietary algorithms, allowing us to gain a deep understanding of what drives their personal and social motivations, as well as their consumption habits.

WHAT MOTIVATES US (and hopefully you)?

We’re a team of explorers, always looking for new, better and more effective ways of working in our craft. Our curiosity pushes us to challenge the status quo, design and build cutting edge solutions, and even challenge our customers to embrace new ways of thinking about and using consumer insight.

So if you’re someone who isn’t comfortable wandering off the beaten track and challenging convention, we’re probably not the right fit for each other. But if you are, read on!

OK, SO WHAT ABOUT THE ROLE?

Milieu is working on a new product rollout in 2023 that will allow us to include SaaS-oriented solutions to our overall product offering, and also provide us with a strong foundation to continue rolling out new products and features regularly over time. This Product Delivery Manager role will be part of our newly created Rollout/Implementation team that will be tasked with ensuring the successful delivery of new products/features to internal users and clients.

As Product Delivery Manager, your core responsibilities include

1) Driving the adoption of new products and features with internal users

• Integrating new products & features to existing workflows
• Developing efficient operational processes to support new products & features
• Ensuring the adoption of new products & features by internal end-users
• Development of a knowledge base and best practice guide for the new products/features
• Regular training internal end-users on new products & features

2) Supporting the commercialisation of new products and features

• Operational support to ensure successful commercialisation of new products & features
• Ensuring the successful adoption of new products & features by clients
• Supporting regular training of new products and features to drive adoption amongst clients
• Managing and delivering client projects that involve new products & features
• Collecting, consolidating and prioritizing client feedback on new products & features

3) Ensuring continual improvements of products/features through internal users and client feedback

• Conducting feedback sessions with internal end users/clients to collate product feedback
• Contextualizing product feedback through clear user requirements/technical specifications
• Developing a clear and realistic product roadmap through prioritization of product feedback
• Working with product team to ensure product improvements are implemented
• Ensuring product improvements are integrated into existing workflows/best practices

A FEW OTHER THINGS WE LOOK FOR

• You’ll likely have at least 6-8 years professional experience working at either a research firm, advertising agency or within a research/analytics role at an agency or brand.
• Background in statistics or research methods is ideal
• Strong experience working with and retaining customers, including experience developing customers growth strategies.
• You like a fun, cool, tech-focused, fast-paced start-up environment
• You are responsible, accountable and can work well independently and with others in a fast-paced environment
• You are resourceful and open minded
• You demonstrate strong analytical thinking, organizational skills & attention to detail
• You have excellent communication skills
• You embrace change, and can adapt to a changing work environment
• You’re a trailblazer, and are comfortable paving a new path to find solutions and ways of working

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

We are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team! This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct impact and be involved in today’s exciting businesses, then this may be the place for you! 

The ideal candidate will be a highly motivated individual with experience in working well under pressure. Have a track record managing a team as well as overall P&L management.. As this role would be a highly visible role, you would be working with all levels of people in the organization and having a great personality is a HUGE plus!

Responsibilities:

• Business Partnering -

  • Partner with regional department heads and cross-functional teams in management accounting, budgeting and forecasting, and financial analysis.

  • Manage and work on revenue generating and cost savings initiatives/projects with the regional and local finance and business teams

• Forecasting and Budgeting - 

  • Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.

  • Simulate financial models based on business plans, new channels or product offerings, and business development opportunities.

• Financial Analysis - 

  • Provide meaningful financial analysis in order to aid business decisions.

  • Perform revenue and pricing analysis against financial budget, highlighting trends and communicating any causes of unexpected variances.

• Financial Reviews - 

  • Produce, compile, and present financial data to evaluate business performance, and provide informed recommendations

• Process streamlining and automation - 

  • Identify and suggest areas in which we can do better! To automate, streamline, and improve current reporting, operational and accounting processes to improve business efficiency in the region.

• Team Management - 

  • Have fun! And enable the other team members to have fun too!

We are looking for a highly motivated Senior Manager, Finance Business Partner (APAC) to be based in our regional Singapore office!

Responsibilities: 

• Oversee and lead finance partnering activities for APAC competing/emerging markets and all businesses including new businesses.
• Partner with regional business heads and country managers in management accounting, budgeting and forecasting, and financial analysis.
• Develop financial plans based on an in-depth understanding of business needs, with the objective of achieving growth and profitability targets.
• Oversee financial and information analysis, measure the financial impact from a broad range of variables and key indicators.
• Compile and present financial data to evaluate business performance, and provide informed recommendations.
• Driving the Business to meet target KPIs by providing proactive insights to highlight opportunities for improvement to support decision making (e.g. pricing)
• Leading change management projects including new country expansion, new vertical launches or new product rollouts
• Lead ad-hoc projects, and continually automate/streamline processes to improve business efficiency in the region.

NIQ GFK CMI’s Customer Success Team team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

Role purpose

So where do you fit here?

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients' teams, including marketing, sales, category, and many more.

You will be expected to understand our clients' needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

You will be leading a team of research analysts and be responsible for their development and coaching.

In your role, you would:

• Lead a team of analysts to deliver consistent and high-quality actionable insight   
• Build and maintain strong relationships with senior client stakeholders  
• Coach, develop, and inspire the team to develop careers and drive innovative approaches to client briefs  
• Manage internal stakeholders and projects to ensure the client’s requirements are translated into delivering the very best NIQ-GFK CMI can offer.   
• Proactively share and exchange best practices and industry knowledge across NIQ-GFK  internal teams  
• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client's business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their businesses. 

About you

You are a high-performing individual thriving in ensuring high client-centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes are at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meeting goals and growth.

The position is responsible in assisting the IT Manager to handle the day-to-day IT operations. The Assistant IT Manager maintains and promotes core technology standards and maintains Accor best practices in respect to property systems. This role is responsible to maintain the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, supporting the internal IT Helpdesk, troubleshooting hardware and software issues and providing resolutions to IT matters. This position will be responsible for the administration and internal support of the hotel’s computers, printers, servers, and related equipment.

Primary Responsibilities

IT Operations

• Resolve all IT issues for colleagues via frontline troubleshooting or escalation to the Corporate Helpdesk.
• Provide IT assistance and expertise to in-house guests and Events.
• Support and administer to on-premise applications, systems, servers and networks.
• Monitor the Hotel data centre and IT racks.
• Manage daily backups of critical data.
• Deploy IT equipment for Tech Refresh or loans.
• Conduct PCI training.
• Process IT system access for onboarding/offboarding of employees.
• Liaise with vendors on hardware maintenance and support.
• Maintain IT asset and software license inventory.
• Contribute to Technology Services knowledge base.
• Attend operational meetings as required.
• Assist the IT Manager with IT budget and forecast.
• Assist the IT Manager in executing all IT projects at the Hotel.
• Ensure users are aware of Support processes, Corporate Help Desk.
• Assist the hotel’s day-to-day IT activities, ensuring all standards are followed.

Other Responsibilities

• Be aware of the hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by the Management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other duties as assigned by the Management.

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organization, and we are seeking new teammates to join us on our exciting journey. We take pride in delivering the best customer experience possible and we are seeking an experienced Customer Experience Manager to join us. You will excel in designing and optimizing customer service processes, be adept at resolving challenging customer escalations, and have a strong background in configuring CRM software such as Salesforce and Zendesk.

In this role, you will lead and manage a team of customer service agents to ensure a world-class customer experience. When there are escalation cases, you need to be able to guide them to deliver fantastic service recovery and delight the customer. The ideal candidate will have a proven track record of process improvement, a knack for handling difficult customer situations, and a deep understanding of CRM tools.

Key Responsibilities:

• Customer Service Process Design:
• Assess, design, and optimize customer service processes to enhance efficiency and customer satisfaction.
• Implement best practices and workflows to streamline customer interactions.
• Lead process improvement initiatives to reduce response times and enhance the customer journey.
• Difficult Customer Escalations:
• Handle and resolve escalated customer complaints and complex issues.
• Provide guidance and support to the team in resolving challenging customer situations.
• Develop strategies to prevent escalations and improve overall customer satisfaction.
• CRM Software Configuration:
• Utilize hands-on experience with CRM software, including Salesforce and Zendesk, to set up and optimize customer flows and support workflows.
• Customize CRM tools to meet the specific needs of the customer service team.
• Train and mentor team members on CRM software usage.
• Team Leadership and Management:
• Lead, mentor, and motivate a diverse team of 20 local and 100 offshore customer service agents.
• Set clear performance expectations, provide regular feedback, and conduct performance evaluations.
• Develop and implement strategies to drive team performance and productivity.
• Quality Assurance:
• Establish and maintain quality standards for customer interactions, both locally and offshore.
• Conduct regular quality assessments and audits to ensure adherence to these standards.
• Develop and implement training programs to address any skill gaps.
• Data Analysis and Reporting:
• Utilize customer data and feedback to drive data-driven decision-making.
• Generate and present regular reports on key performance indicators, customer feedback, and team productivity.
• Communication and Collaboration:
• Foster open and effective communication within the customer service team and with other departments.
• Collaborate with stakeholders to ensure customer-centric initiatives and improvements are executed.

• Bachelor's degree in Business, Management, or a related field (or equivalent experience).
• Proven experience in customer service management, with a focus on process design, escalations, and CRM configuration.
• Strong leadership and people management skills.
• Exceptional communication and interpersonal abilities.
• Proficiency in CRM software, specifically Salesforce and Zendesk.
• Data-driven decision-making and analytical skills.
• Excellent problem-solving and conflict resolution capabilities.
• Adaptability and the ability to thrive in a fast-paced, dynamic environments
• Experience with managing offshore customer service teams.
• Knowledge of customer service best practices and emerging trends.

Roles Responsibilities:

• Brand Ambassador Management: Oversee a team of brand ambassadors representing over 80 brands, including recruitment, training, and performance management to ensure brand representation aligns with company standards and objectives.
• Negotiation with Brand Ambassadors: Collaborate with brand ambassadors to negotiate discount terms, promotional offers, and sales incentives that drive brand visibility, increase sales, and enhance customer engagement.
• Sales Strategy Development: Develop and implement sales strategies for each brand, considering market trends, customer preferences, and competitor activities to maximize sales performance and achieve revenue targets.
• Relationship Building: Cultivate and maintain strong relationships with brand ambassadors, brands, and other stakeholders to foster collaboration, resolve issues, and drive mutual success.
• Merchandising Planning: Plan and execute merchandising initiatives, including product assortments, displays, and promotions, to optimize visibility, accessibility, and appeal of branded products in retail stores and online channels.
• Performance Analysis: Analyze sales data, customer feedback, and market trends to evaluate brand performance, identify opportunities for improvement, and develop actionable insights to drive business growth.
• Budget Management: Manage budgets allocated for brand merchandising activities, including brand ambassador commissions, marketing materials, and promotional expenses, to ensure cost-effective utilization of resources and alignment with financial goals.
• Cross-functional Collaboration: Collaborate with cross-functional teams, including marketing, sales, operations, and product development, to align brand merchandising initiatives with overall business objectives and ensure seamless execution.
• Compliance and Quality Assurance: Ensure compliance with brand standards, contractual agreements, and legal requirements in all merchandising activities, and conduct regular quality checks to maintain brand integrity and reputation.
• Reporting and Communication: Prepare regular reports and presentations on brand performance, merchandising activities, and key initiatives, and communicate updates, insights, and recommendations to internal and external stakeholders as needed.

Job Requirements:

• Bachelor's degree in Marketing, Business Administration, Retail Management, or a related field.
• Minimum of 5 years of experience in brand management, merchandising, or related roles, preferably in the retail industry.
• Proven track record of successfully managing brand ambassadors and negotiating with brand partners to drive sales and enhance brand visibility.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders, including brand ambassadors, brands, and cross-functional teams.
• Analytical skills with proficiency in analyzing sales data, market trends, and customer feedback to inform merchandising decisions and drive continuous improvement.
• Strong organizational and project management skills, with the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously in a fast-paced environment.

• Support the Head of Leasing in planning and implementing leasing strategy
• Formulate and implement retail concepts and target prospective tenants with creative retail concepts
• Prospecting/leasing of spaces
• Monitor all current and future vacancies to ensure full occupancy of the mall
• Prepare annual rental budget and projection and monthly reporting
• Negotiate new and renewal of leases with tenants
• Account management of tenants and tenancy liaison, handling tenancy-related issues and maintain good landlord-tenant relationships
• Work with relevant departments to meet tenant’s needs and drive traffic into the malls

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

KEY RESPONSIBILITIES

Participating in internal audit reviews, risk and controls self-assessment, internal controls testing, compliance reviews, business process review and risk analysis, provide value-added recommendations.

For internal audit review:

• Prepare and develop a work-plan by identifying high-risk areas to be examined for the audit assignment.
• Organize, manage and coordinate the field audits as follows:
• Review the key business processes.
• Review the root cause of the key issues identified during the audit and establish the seriousness of the discoveries.
• Determine the risk implication and recommend appropriate improvement measures (with consideration of business practicality).
• Conduct process review to identify possible area of weaknesses, potential conflict of duties, deliberate non-compliance and likelihood of high risk control lapses.
• The review of key business processes will include but not limited to the following:
• Sales Cycle Management – sales order processing, credit control, receivable administration and sales return.
• Purchase Cycle Management – supplier management, material requirement planning, purchase order processing and payable administration.
• Inventory Cycle Management – inventory turnover analysis, consumption analysis, stocks aging administration and quality control of aged materials.
• Cash Cycle Management – segregation of receipt and payable duties, proper authorization of payment, cash conversion cycle analysis.
• Follow-up on the implementation of audit recommendations.
• Ensure consistency in the use of audit methodology and support the strengthening and improvement of audit processes.
• Maintain excellent working relationship with auditees and senior management in order to resolve issues as they arise and provide practical solutions.
• Consolidate the audit findings for presentation to NPX management at audit exit meeting and prepare the audit report.
• Helping stakeholders to design and operationalize risk management framework
• Leading compliance reviews, design and operationalize compliance management framework
• Delivering projects from planning to closure and perform first review of team member’s work.
• Support ad-hoc projects as directed by the department manager.
• Coach team members

JOB REQUIREMENTS

• This position will be based in Singapore
• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Chemical), Business Studies/Administration/Management, Finance/Accountancy/Banking or equivalent.
• At least 5 years of working experience in the manufacturing environment, service industry or public accounting. Those with knowledge of risk assurance management, operational and internal control areas, supply chain management, internal audit are preferred.
• Meticulous, highly analytical, process-driven individual with the ability to work both independently and as a team member.
• Computer literacy in ERP system (i.e. SAP), Microsoft Office and other business-related software will be advantageous.
• Frequent traveling is required (approximately 50% of the time).
• Good communication skills in English and Chinese, both written & spoken, are required for this role in order to liaise with China-counterparts.

BUSINESS VISION

• Fostered a shared vision among team members, aligning all activities to support the approved vision and strategy set by the Local Market Retail Team.
• Encouraged innovation and creativity within the team, ensuring everyone understood and contributed to the overarching business objectives.
• Implemented team-building initiatives to enhance team cohesion and morale.
• Recognized and celebrated team achievements, fostering a positive and spirited work environment.
• Analysed workflow processes and identified areas for improvement, streamlining operations to boost overall productivity.
• Implemented strategies to enhance team productivity and efficiency, ensuring alignment with the business vision.

FINANCIAL TARGETS

• Inspired and motivated Beauty Consultants, coaching them to meet individual and team financial targets.
• Implemented client-centric initiatives collaboratively with the team, focusing on increasing conversion rates, cross-selling, and Average Basket Size.
• Implemented performance metrics and goals, regularly monitoring progress and providing constructive feedback to enhance productivity.
• Introduced incentive programs tied to achieving financial targets, boosting team motivation and productivity.

CUSTOMER EXPERIENCE

• Acted as a role model and mentor to the team, embodying Guerlain's values and standards in all interactions with customers.
• Inspired the team to consistently exceed customer expectations, ensuring a high standard of service and hospitality.
• Conducted regular team meetings to share customer success stories and positive feedback, boosting team morale and cohesion.
• Encouraged a customer-centric mindset within the team, emphasizing the importance of personalized service and customer satisfaction

CLIENTELING
Client Relationship Management:

• Develop and implement strategies to build strong, long-lasting relationships with clients, especially high-value and potential high-value customers.
• Lead by example in providing personalized service to clients, understanding their preferences and needs in-depth.
• Train and mentor, the team in effective clienteling practices, emphasizing the importance of personalized communication and tailored recommendations.

Client Data Analysis:

• Monitor client purchase history, preferences, and feedback to inform targeted marketing strategies and personalized service offerings.
• Regularly review client data with the team to identify trends and develop action plans to enhance client satisfaction and loyalty.

TALENT MANAGEMENT

• Provided one-on-one coaching and mentoring to team members, fostering their professional growth and enhancing team spirit.
• Developed and nurtured Assistant Managers, preparing them for future roles and creating a talent pipeline within the organization.
• Recognized and appreciated individual and team achievements, reinforcing a positive team spirit and motivation.
• Encouraged knowledge sharing and skill development within the team, promoting a collaborative and cohesive work environment.

MERCHANDISING

• Collaborate with Senior Management and Merchandising teams to drive key categories and uncover opportunities
• Align merchandise mix to meet client needs; particular emphasis on VICs
• Maintain all merchandising standards in line with Guerlain’s guidelines

STORE OPERATIONS

• Clear Communication: Ensured clear communication channels within the team, facilitating efficient operations and reducing misunderstandings.
• Empowered team members to make decisions within their areas of responsibility, fostering a sense of ownership and accountability.
• Encouraged a problem-solving culture within the team, actively involving team members in
• Regularly recognized and appreciated the team's efforts in maintaining smooth store operations, reinforcing a positive work environment.

Responsibilities:

· Responsibility of maintaining exceptional clinic standards at all times

· Customer satisfaction

· Achieving sales targets of clinic

· Efficient and productive clinic operations standards met

. Team skills current and up to date and tracked to business requirements

. Staff management, inventory management

Text wa.me/87141919

Royal Ocean Marine is seeking a Technical Manager to join our client's team in the logistic / manufacturing industries.

As a Technical Manager, you will be responsible for overseeing and coordinating all maintenance operations at the company. You will work closely with the maintenance team to ensure that all equipment and assets are in proper working order and meet safety regulations.

Responsibilities

• Develop and implement maintenance programs and procedures for all equipment and assets
• Coordinate with the maintenance team to ensure timely completion of work orders and repairs
• Manage maintenance budgets and ensure cost-effective maintenance practices
• Coordinate with suppliers and vendors for timely delivery of spare parts and equipment
• Perform regular inspections to identify maintenance needs and address them proactively
• Maintain accurate maintenance records and reports
• Ensure compliance with all safety regulations and industry standards

• Bachelor's degree in Engineering or a related technical field
• Minimum of 5 years of experience in maintenance management
• Strong knowledge of maintenance principles and practices
• Excellent organizational and time management skills
• Strong problem-solving and decision-making abilities
• Ability to work well independently and as part of a team
• Excellent communication and interpersonal skills

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620

Royal Ocean Marine is seeking a highly skilled and motivated Maritime Vessel Efficiency Manager to join our client's team. As the Maritime Vessel Efficiency Manager, you will be responsible for ensuring the optimal performance of our fleet by implementing efficient operational practices and identifying opportunities for improvement.

Key Responsibilities:

• Analyze vessel performance data and identify areas for improvement
• Develop and implement strategies to enhance vessel efficiency and reduce fuel consumption
• Collaborate with the technical team to optimize vessel maintenance and repair schedules
• Monitor and assess the performance of vessel systems and equipment
• Stay up-to-date with maritime regulations and industry best practices related to efficiency and sustainability
• Provide recommendations for fleet optimization and fuel-saving initiatives
• Conduct regular training and workshops for vessel crews on efficiency best practices

Job requirements:

• Bachelor's degree in Maritime Studies or related field
• Minimum of 5 years of experience in maritime operations, with a focus on vessel efficiency
• Strong analytical and problem-solving skills
• Knowledge of maritime regulations and industry standards
• Excellent communication and collaboration skills
• Proven ability to implement and drive efficiency initiatives
• Experience with data analysis and performance monitoring tools
• Ability to work independently and manage multiple projects simultaneously

Chan Chee Meng
EA 07C3069
R1110620

What is the job?

voco Orchard Singapore is seeking a dynamic and passionate Assistant Restaurant Manager to be part of our team. As an Assistant Restaurant Manager, you are responsible to supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Your Day to Day

FINANCIAL RETURNS

• Execute any F&B activities and promotions according to guidelines given by the Director of F&B or F&B Operations Manager.
• Ensure cost control practices are implemented and followed.
• To be revenue driven and cost conscious.
• Actively use upselling techniques to increase revenue and improve guest experience.
• Manage inventory and reduce waste.

PEOPLE

• Encourage team work and spirit in all areas of the department.
• To ensure that all outlet team members are aware of the objectives of the department (departmental balance score card).
• To ensure that all outlet team members are aware of the outlet and IHG brand standards.
• To lead by example at all times.
• To provide direction and support to the team on a daily basis.
• To keep excellent relationships with team, peers, and all other colleagues of the hotel.
• To develop all team members of the department with appropriate training and coaching.

GUEST EXPERIENCE

• Ensure client feedback is communicated and acted upon internally and manage resolution of any issues with the client within 48 hours.
• Ensure a 100% consistency in IHG Service Standard delivery in all areas and reviews on a regular basis
• Enjoy regular guest contact with in-house and outside guests.
• Engage in the welcome and recognition of VIP guests.
• Ensure Safety for all Guests and Team Members
• Be familiar with all Risk management and emergency procedures of the hotel and fulfils his duties accordingly.
• Ambassador of the Hotel in and outside of voco Orchard Singapore.
• Handle queries and complaints in a timely, efficient and diplomatic manner. Record them in outlet log-book.
• Identify and suggest all possible ways to increase quality, range and value for money of the all the food and beverage items available throughout the property.

RESPONSIBLE BUSINESS

• In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known.
• Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up.
• Supervise cash handling and banking procedures.
• Establish and instruct staff in cash security procedures.
• Supervise the maintenance of service equipment.
• Monitor standards of guest facilities and services.
• Control stock and monitor security procedures.
• Assist with menu and wine list creation.
• Supervise functions and outlet service.
• Works with Manager on manpower planning and management needs.
• To maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and request.
• To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both Guests and colleagues.
• To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
• To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
• Log security incidents and accidents in accordance with hotel requirements.
• Perform other duties as required.

What we need from you

• Minimum nitec in Hospitality Operations and/or Diploma in Hotel Management, Food & Beverage or related field, with 5 years related experience in restaurants.
• Oral and written fluency in English. Fluency in another language is an advantage
• Commitment to work rotating shifts, weekends and public holidays.
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

About Us

Maneuver Marketing is dedicated to building, operating and scaling brands.

In 5 years, we grew our own health and wellness brand from $0 to USD$150M+ in annual revenue, serving more than 2,000,000 customers worldwide. Our brand’s success is driven by our commitment to providing high-quality health products. This result has brought us recognition by The Financial Times, ranking us 12th among Asia Pacific’s High-Growth Companies in 2023 and ranking us 25th in 2024. In both 2023 and 2024, The Straits Times and Statista consistently recognized us as one of the top 10 fastest-growing companies in Singapore.

Overview of the role

The Senior Human Resource Manager will play a critical role in aligning our human resources with our ambitious growth targets. You will lead strategic HR planning, develop a nurturing company culture, and implement cutting-edge HR technologies. Your expertise will foster an engaging, inclusive, and productive work environment that supports both in-office and remote teams.

Key Responsibilities

Strategic HR Planning

• Develop and implement HR strategies that integrate with business objectives, focusing on talent acquisition, leadership development, and workforce planning.

Performance Management

• Design and oversee performance management systems to ensure alignment with organizational goals and employee development.

Cultural Development

• Actively enhance and maintain a workplace culture that reflects our core values and mission, with special focus on integrating our remote workforce.

Training and Development

• Identify skills gaps and design training programs that empower employees to excel in their roles and advance in their careers.

Remote Work Infrastructure and Support

• Enhance and support remote work capabilities to ensure all team members are equipped for success, regardless of location.

Compensation and Benefits

• Manage and evolve compensation and benefits packages to attract and retain top talent, ensuring alignment with our strategic goals.

Legal Compliance

• Ensure all HR practices comply with legal standards and keep the organization updated on relevant changes.

Employee Engagement and Retention

• Implement innovative engagement and retention strategies that increase employee satisfaction and reduce turnover.

Employee Relations

• Develop effective strategies for managing employee relations and maintaining a positive work environment.

HR Technology Utilization

• Lead the adoption and integration of HR technologies to streamline HR processes and improve organizational efficiency.

• Minimum of 7 years of HR experience, with at least 3 years in a management or strategic role.
• Demonstrated ability to develop and implement HR strategies that have a measurable impact on business outcomes.
• Strong understanding of employment law, compensation, organizational planning, employee relations, and employee engagement.
• Excellent communication and interpersonal skills, with the ability to manage and lead diverse teams.
• Proven experience with HR software and information systems.
• Bachelor’s degree in Human Resources, Business Administration, or a related field; Master’s, is a bonus.

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and advancement.
• Collaborative and dynamic work environment.

3 best things about the job:

1. You will be the architect of brand’s content strategy by leveraging on consumer and cultural insights to architect a comprehensive content strategy encompassing traditional media, digital channels (social, content, audio), on-ground activations, gaming, influencer marketing, celebrity partnerships, out-of-home advertising, and more.
2. Being a north star to meaningful and compelling partnerships. Provide strategic direction to media teams and external partners on conceptualizing, developing, and executing content initiatives. This includes fostering successful IP (intellectual property) partnerships, influencer collaborations, and celebrity integrations. 
3. Championing brand narrative and be a stickler on quality. Work closely with creative partners, media teams, and third-party vendors to craft a compelling brand narrative. Your leadership will ensure high-quality delivery and flawless execution across all content endeavours.

In this role, your goals will be:

In three months, you should be owning the brand’s content narrative:

• Be fully immersed in content strategy, audience understanding, cultural context & campaign execution.
• Developed content strategy across multiple touchpoints with the help of the media teams and 3rd party content partners.
• Develop strong rapport with client team & media teams, working collaboratively and inspiring creative work.

In six months, you are an experienced content and innovation architect:

• Proactively thinking on brand challenges and opportunities to build content strategy, whilst having a keen eye on execution.
• Bringing the best of media partnership/associations & be the go-to the person for the client on future/emerging experience opportunities.
• Be confident to build award worthy innovations with key media partners/clients.

In 12 months, you are able to grow brands and craft award winners:

• Develop new products with media partners and award winning campaigns.
• Develop templates/frameworks and the necessary rigour to have a clear process and build case studies.
• Have strong business acumen to build existing client businesses into year 2.

What your day job looks like:

Morning: Dive deep into consumer data and cultural trends to identify brand opportunities. Craft compelling briefs based on insights, ensuring alignment with brand challenges and local nuances.

Afternoon: Collaborate with media teams, guiding them on your vision and refining their ideas. Mentor the team to become proactive strategists and deliver high-quality work on time.

Throughout the Day: You're the resident content guru! Answer questions, share expertise, and inspire innovation across all content efforts.

The Regional Tax Assistant Manager/Tax Senior Accountant plays an essential role within the APAC Tax team, supporting the Regional Tax Managers on both direct tax and indirect tax compliance for the APAC region, as well as serving as a key liaison between the APAC Tax team and cross-functional business stakeholders on various global and regional tax projects.

Responsibilities: 

1. Tax Compliance & Provision

• Assist in preparing tax schedules and managing tax compliance reporting and payment deadlines and other related matters for approximately 25 entities within the APAC region (i.e. GST, VAT, CIT, WHT, TP), including working with external tax consultants and reviewing their deliverables.
• Assist in preparing monthly tax provisions for Singapore entities.
• Assist in preparing and liaising with external tax consultants on Assisted Compliance Assurance Programme (“ACAP”) for GST and Tax Risk Management and Control Framework for Corporate Income Tax (“CTRM”).
• Assist in preparing responses to information requests by tax authorities.
• Keep abreast of changes and/or developments in tax laws and administrative practices for APAC and analyse the corresponding implications.

1. Tax Process Optimization & Risk Management

• Support the Regional Tax Managers on tax risk management for APAC, with a primary focus on Singapore entities.
• Identify opportunities for streamlining and improving direct tax and indirect tax processes to enhance efficiency and accuracy.
• Design and implement best practices to optimize workflows and ensure compliance with relevant tax regulations.
• Collaborate with cross-functional teams to implement changes in tax processes, systems and/or compliance requirements, including providing training to internal teams and users on process improvements, ensuring awareness and adherence to compliance standards.
• Maintain comprehensive documentation of direct tax and indirect tax processes and internal controls/procedures.

1. Tax Systems & Technology Integration

• Triage tax issues raised by users to identify root causes and support/resolve accordingly.
• Collaborate with IT teams and/or external system developers to translate business/tax requirements into technical solutions, as well as to test, implement and enhance tax technology solutions for automation and efficiency.
• Evaluate and recommend new technologies that can improve direct tax and indirect tax processes.

Job description

• Manage and run the daily operations of the restaurant, ensuring that sales targets and service standards are met
• Manage and train the team under your purview to meet expectations and standards.
• Establish good relationship with customers and handle customers' request professionally and promptly
• To effectively manage a team of kitchen & operations staffs, arrange duty roster, day-to-day operation, to ensure the delivery of both qualitative and quantitative results.
• Handle restaurant administration duties such as POS system, daily and monthly reports, stock taking, ordering with suppliers, attendance, etc.
• Plan staff rosters and provide training and coaching to staff on customer service and product knowledge
• Enforce and comply with licensing, hygiene regulation, health and safety legislation and guidelines

Requirements

• Min 3 years of relevant experience in managing restaurant
• Able to commit 6 days of work per week and 10 hours of work per day
• Present a positive and professional attitude at all times
• Can work independently and as a team player. Takes initiative and is passionate in the work
• Willingness to learn and listen to feedback for improvement
• Able to work in a fast-paced environment
• Able to read food orders in Chinese and the knowledge of Mandarin/ Cantonese is essential due to the work nature of having to communicate in Chinese.

Senior Marketing Manager at EngageRocket

EngageRocket is hiring a Senior Marketing Manager (SEA) to develop marketing strategy and drive growth. If you are seeking to join a high-performing technology startup and build a career in SaaS, and if you want to work with a groundbreaking new product destined to revolutionize leadership and people management, we want to hear from you.

Our long-term vision is to build great workplaces with 'people analytics,' gathering and processing critical workplace feedback throughout an employee’s lifecycle to inform better management decisions. To achieve this, we need to build an amazing team.

What You’ll Do:

Strategic SEA Marketing Development:

• Adapt and develop in-country specific marketing strategies for the SEA region, ensuring alignment with global marketing and growth strategies.
• Suggest and develop regional tactics to generate new Marketing Qualified Leads (MQLs) and nurture existing pipeline.
• Collaborate with the sales and customer success team to leverage CRM data for targeted marketing campaigns.

Event and Campaign Management:

• Oversee the end-to-end planning, production, and execution of events and marketing campaigns.

Channel Marketing:

• Design and execute joint marketing strategies with partners to maximize the reach and impact of our marketing initiatives.

Asset Production and Distribution:

• Craft and refine a variety of marketing materials, including blogs, white papers, videos, infographics, and sales presentations.
• Ensure effective distribution strategies to reach and engage the target audience across various channels (existing and new).

Website Management:

• Maintain and develop the corporate website on Hubspot CMS to ensure it reflects the latest offerings and engages our target audience effectively.

Performance Measurement and Reporting:

• Measure and report on the performance of all marketing campaigns.
• Provide actionable insights to optimize future marketing efforts.

Cross-Functional Collaboration:

• Forge collaborative partnerships with sales, product, and customer success teams.
• Guarantee the optimization of the pipeline through proactive communication and coordination with the sales team.

Requirements

• 6-8 years of experience in a b2b marketing role/ proven experience in field marketing, preferably in the SEA region.
• Excellent verbal and writing communication skills
• Knowledge about both inbound and outbound marketing strategies and previous exposure to the marketing mix, associated channels, CRM/CMS [Hubspot], analytics, SEM/SEO.
• Experience working with Canva to help create brand visuals
• Having a startup mindset and not being scared of pivoting
• Strategic thinking
• Organized: project management skills / prioritisation skills.
• Must be able to work cross-functionally
• Interest in HR is a plus

Are you a dynamic and results-oriented professional with a strong background in commercial management? Royal Ocean Marine is seeking a talented Commercial Manager to join our client's team. In this role, you will be responsible for overseeing all aspects of our commercial operations, including client relationships, contracts, and sales strategies. This is an exciting opportunity to lead a team and drive the success of our business.

Responsibilities

• Develop and implement commercial strategies to achieve business objectives
• Manage and nurture client relationships to ensure customer satisfaction
• Negotiate and finalize contracts with clients and suppliers
• Analyze market trends and identify new business opportunities
• Lead and motivate a team of commercial professionals
• Monitor and evaluate the financial performance of commercial activities
• Collaborate with cross-functional teams to optimize operational efficiency
• Represent the company in industry events and build strong networks

• Bachelor's degree in Business, Marketing, or a related field
• Minimum 3 - 5 years of experience in commercial management,
• Proven track record of successfully developing and executing commercial strategies
• Strong negotiation and communication skills
• Excellent leadership and team management abilities
• Ability to analyze market trends and identify business opportunities
• Results-oriented mindset with a focus on achieving targets
• Proficient in Microsoft Office applications
• Willingness to travel as needed

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position.

Chan Chee Meng

EA 07C3069

R1110620

Responsibilities:

• Work on cross-category for SEA Market (South East Asia)
• Lead projects and coordinate with other departments on specific needs on briefs: Perfumers, Sales Application, Marketing, ITM (Innovation to Market) and Regulatory.
• Build on internal fragrance collection for specific markets.
• Participate actively in the FDM Academy plan.
• Support FDM team on department activities and proactive work.
• Collaborate internally with the global company resources to achieve best in class results in fastest time.
• Strengthen strategic partnership with clients through trends presentation, providing olfactive trainings and contributing to their olfactive development.
• Work closely and collaborate with the Account Manager & Marketing team on client meetings and events.

Requirements:

• min. Degree in related discipline.
• Possess min. 4 - 8 years of relevant fragrance development experience
• Olfactive knowledge in Consumer fragrance in SEA Market
• High availability to travel
• Excellent interpersonal and communication skills

Interested candidates please send your updated resume to:

[email protected]

Subject: Fragrance Development Manager

EA Personnel: Kate Leau Wei Xuan (R1552331)

Company Registration No.: 99C4599

Your role

Do you enjoy problem solving? Do you have strong analytical skills and apply attention to detail when managing projects? Do you want to play a key role in how we make and execute strategies to differentiate our business in APAC?

We are looking for someone who can:

• Drive revenue generating and efficiency improvement opportunities for Global IM APAC team, leveraging different functional teams and their value add to the wealth management business.
• Develop high-quality presentations to drive decision making with senior management
• Facilitate key projects and prioritize ad-hoc topics of Global IM APAC team that impacts multiple functions within the team.
• Collaborate across multiple functions and locations in APAC and work with Global teams to achieve business targets.
• Ensure regulatory requirements (local and global) and UBS policy requirements are fully integrated into IPS offerings, advice processes, methodologies, platforms and trade execution
• Coordinate and drive wide range of tasks such as planning, analytical, administrative, logistical or quality control to ensure a smooth day to day business operation

Your team

You will be working in Global Investment Management APAC team. It is full of a highly diverse group of professionals, with a very high energy and vibrant atmosphere. We are responsible for a large part of the Investment products and solutions (Discretionary and Advisory Mandates, long only and Alternative funds, Life Insurance and Wealth Planning). This requires seamless partnership across multiple stakeholders of the firm. We drive our team’s priorities regionally and coordinate all initiatives of the different product teams across all Asia Pacific locations.

Your expertise

• At least 5 years of professional experience in top tier management consulting firm or equivalent in-house corporate position (preferably in banking industry)
• Experience working in large and complex projects involving various stakeholders and locations
• Knowledge of Wealth Management would be beneficial but not essential
• Organized, structured and responds well under pressure
• Strong written and verbal communicator that can explain complex topics intuitively
• Strong relationship builder and persuasive when interacting with colleagues at all levels

Job Responsibilities:
• Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities.

• Present and explain proposals, reports and findings to clients.

• Recruit employees, assign, direct, and evaluate their work, and oversee the development and maintenance of staff competence.

• Analyze technology, resource needs and market demand, to plan and assess the feasibility of projects.

• Confer with management, production and marketing staff to discuss project specifications and procedures.

• Review and recommend or approve contracts and cost estimates.

• Direct, review and approve product designs and changes.

• Consult or negotiate with clients to prepare project specifications.

Skills:
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.

• Expert ability to work independently and manage one’s time.

• Expert leadership and mentoring skills necessary to provide support and constructive performance feedback.

• Expert knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.

• Expert knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

• Expert knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio etc.

Education/Experience:
• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.
• 10+ years experience required.

What the role is

The Waste Infrastructure Management Department (WIMD) under the Infrastructure Operations & Management Division (WIOMD) oversees the availability of national waste disposal and incineration capacity, manages private waste facilities, waste disposal accounts and revenue collection by the Waste-to-Energy (WTE) plants and Tuas Marine Transfer Station.

What you will be working on

You will work in the WTE Infrastructure Management Branch (WIMB) under WIMD which plans and manages the waste distribution for all waste disposal facilities including the NEA WTE plants, Public-Private Partnership (PPP) WTE plants and Tuas Marine Transfer Station/Semakau Landfill. It also manages and monitors the performance of the 3 PPP WTE plants under the Service Agreements with NEA. You will be responsible for the following:

• Monitor the performance of PPP WTE plants to ensure their compliance with the requirements of the Service Agreements and Good Utility Practice.
• Monitor and analyse data related to the operations of WTE plants and provide technical advice and expertise to support department’s operations.
• Assist in monitoring the progress and verifying the completion of refurbishment works conducted at the WTE plants.
• Assist in reviewing the WTE plants’ maintenance schedule/program, coordinating maintenance activities to ensure sufficient incineration capacity among the WTE plants.
• Assist in responding to feedbacks/queries related to waste disposal, received via OneService, myENV or online feedback form on the NEA website.
• Assist in verifying monthly invoices to ensure accurate service payments to PPP WTE plants.
• Maintain and organise files, records, and documents ensuring accuracy and completeness of information.
• Other ad hoc tasks as assigned.

What we are looking for

The job might be for you if you possess the following qualities:

• Diploma in Engineering
• Preferably with at least 8 years of experience in operation and maintenance of WTE plants or power plants
• Preferable with experience in contract management, commissioning and performance testing of WTE plants or power plants
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software applications.
• Strong sense of responsibility
• Have a high level of integrity and honesty
• Good customer handling skills
• Good analytical and problem solving skills
• Good communication skills
• As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-HQ-ENVIRONMENT-BUILDING/Executive-Assistant-Engineering-Manager--Waste-Infrastructure-Management-Dept-_JR-10000028942-1