Team Summary

The Implementation team are responsible for managing end-to-end lifecycle of client or network partner implementations (onboarding, offboarding or remediation). This role will be responsible for leading the end-to-end lifecycle of a particular client or network partner implementation. This may include:

• Planning network partner or client onboarding, offboarding or remediation activities, across the full delivery lifecycle
• Managing the execution of the client or network partner implementation including capturing and reporting the status of core implementation tasks
• Managing network partner mandatory route changes (including key legal and compliance reviews and approvals)
• Supporting handover of client or network partners to BAU teams, ensuring all appropriate governance and sign-off has been finalised
• Support continuous improvement of the implementation playbook through routine and bespoke analysis to identify improvement opportunities and feedback to readiness teams to adjust the playbook

What an Implementation Manager does at Visa:

This role will report to the Director, Implementation and shall:

• Manage key implementation objectives, deliverables, milestones, dependencies and success criteria in collaboration with the sponsor and other stakeholders.
• Ensure risks are accounted for and that an appropriate risk management process is in place and followed appropriately by the team.
• Ensure all stakeholders are kept up to date on progress, potential risks and delays, budget concerns, etc.
• Anticipate issues and delays that may occur and put contingency plans in place as appropriate.
• Respond to issues, challenges and concerns that arise during the implementation, challenging and pushing back as required.
• Manage the relationship with both internal and external senior stakeholders, escalating only in the most complex situations.
• Work with others to utilise multiple information sources in order to resolve complex problems, identifying potential solutions and recommendations.
• Explain complex issues and work with others to reach a consensus in order to achieve objectives/success criteria.

The Senior HR Executive is responsible for performing HR-related duties at a professional level and will work closely with the Head of Human Resources. This position carries out responsibilities in the following functional areas: recruitment/employment, onboarding, policy proposals, benefits, employee relations, and employee law compliance.

As a Senior HR Executive, you support our organization’s quality, safety, and environmental management system in the process of continuous improvement. In this regard, you assume responsibility and accountability for supporting and coaching any staff under your care.

Your responsibilities as Senior HR Executive are:

• Assist and oversee day-to-day HR operations.
• Assist with recruitment processes.
• Manage the company's benefit program, including insurance coverage.
• Schedule and coordinate onboarding assignments and training sessions.
• Compile and process employee documentation, keeping the database up to date.
• Assist with the formulation and communication of policies and procedures, ensuring legal compliance.
• Assist with the management of the performance appraisal system.
• Maintain the Job/Training Matrix while managing the training needs of the employees.

Your qualities
You can make your mark as Senior HR Executive if you have:

• Bachelor’s degree in human resource management, Business Administration, or related field, with additional certificates in the Human Resource field being advantageous.
• A minimum of 5 years' experience in Human Resource Management.
• Proficient in written and spoken English with excellent communication skills.
• Comprehensive knowledge of the Employment Act and Singapore Work Pass rules/processes, with an interest in keeping updated with changes to Singapore Labor Laws.
• Strong organizational skills and attention to detail, confident and assertive, able to work independently with good decision-making skills and a proactive attitude.
• Proficient in Microsoft Office, especially Word, Excel, and PowerPoint.

Your Career

As we continue to grow as an organization, we are hiring premier Named accounts sales professionals to run and drive sales engagements into Service Providers (Telcos) accounts in Singapore. You will be expected to exceed sales quota by creating and implementing strategic account plans targeting Enterprise wide deployments of the Palo Alto Networks Next Generation Security Platform. Partnering with a systems engineer, you will displace competing technologies and build market share within your targeted list of major accounts.

You are motivated by a hunger to solve critically difficult challenges that face our clients. You develop trusted relationships at a high executive level, focusing on the strategic nature of the partnership. This means that you have a concrete understanding of our product suites, and are able to help identify areas that can be resolved by our solutions. Your credibility will guide customers in their search to transition to a more secure online environment. You feel empowered by our product offerings - and love a technical challenge. 

Your Impact

• Acquire, lead, and develop major Service Providers (SP) accounts in Singapore
• Strong account management skills to identify cross-selling and up-selling opportunities within targeted major accounts
• Conduct effective presentations to C—level sales planning, leading to accurate forecasting of the business
• Establish relationships with and sell through channel partners
• Demonstrate knowledge of cybersecurity industry, products, and competitor offerings 
• Rolodex of mid to senior level connects in the named accounts

• To primarily promote the Hotel and where possible, hotels belonging to the chain in his/her area/region
• To meet Hotel Budget as well as Individual KPIs (Room Target, Meeting Room Target, ADR & OCC)
• Pays visits to former, existing, and potential clients in view of entering into contracts with them, especially commercial accounts
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general
• Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
• To achieve targets by increasing room night production and the average room rates as set by the Director of Sales.
• Maintain and update vital information of companies, contacts, profiles, and database in the Anais system (PMS)
• To collect and share all information of the Hotel’s competitors with the Superiors and team members.
• Provides after-sales service and in particular ensures all guest complaints are taken seriously and discussed with the respective departments if necessary
• Negotiates prices with the clients
• Confirms verbal proposals in writing
• Achieve personal and sales team goals as assigned
• Maintain contact with all clients in the market area to ensure high levels of client satisfaction
• Conduct site inspection as required
• Display flexibility and willingness to adapt to new situations and/or take up new challenges

Description

The Programmatic and Social Account Manager owns the strategic planning and implementation for his/her assigned brand. This position is both strategic and tactical in scope, requiring the Programmatic and Social Account Manager to independently generate strategic insights for the campaigns in his/her portfolio and implement campaigns with the support of Campaign Specialists. This is a regional role in-charge of SEA, HK and TW.

You will be responsible for responding to briefs in a timely and efficient manner, providing detailed rationales and media plans, ensuring the correct setup and implementation, and providing direction and management to the Campaign Specialists.

The Programmatic and Social Account Manager acts as the vertical expert specializing on programmatic and social digital channels. This role requires deep understanding of the product and latest innovations and within the area of expertise. He/She will be responsible for the articulation of the recommended strategies, best practices and guidelines, and providing opportunities for innovation.

The ideal candidate will have prior online trafficking and campaign management experience, strong analytical and communication skills, and prior experience with bid management platforms and active campaign optimization.

Key Responsibilities:

• Work with Campaign Specialists to manage end-to-end execution of programmatic buys: understand business objectives and provide strategic recommendations as well as campaign set up, QA, analysis, and optimization.
• Partner with Analytics team on campaign measurement reporting and insights generation.
• Provide regular insights to Agency account teams detailing performance, campaign optimizations, and new opportunities and manage monthly bill/pay and spend reporting in coordination with Analyst.
• Participate in regular knowledge sharing sessions to provide content, discuss learnings and propose new strategies for optimizing and enhancing campaign performance.
• Work closely with media partners in developing, articulating and onboarding brands to innovative projects and Alphas/Betas and position the brand as a leader within the space.
• Ensures that his/her Campaign Specialist team is fully trained on all aspects of campaign implementation, QA, reporting and insights generation.

YAP Global is an international public relations and communications consultancy that works with meaningful companies and organisations in the cryptocurrency, decentralised finance (DeFi) and web3 sector to build their brand through impactful storytelling.

Built by a global team of creative storytellers scattered across the globe, who meet up on occasion at French Chateaus and Roman Villas, YAP Global’s mission is to be the bridge between quality journalism and emerging web3 technologies which bring value to the world.

Our diverse portfolio of clients range from decentralised financial organisations, decentralised climate change innovators, digital asset management firms, NFT marketplaces to developer tooling platforms that will underpin the future of web3. We’ve also been media partners for some of the biggest blockchain conferences in the world, including CoinDesk’s Consensus, EthCC in France, ETHDenver and more.

Our collaborative and global team is expanding, and we are looking for an ambitious leader to join us as Senior Account Manager in Singapore.

Key responsibilities:

• Oversee teams of Account Managers (AMs), Senior Account Executives (SAEs) and Account Executives (AEs) for up to 7 client accounts 
• Review strategic communications and PR plans as produced by AMs and SAEs
• Provide counsel to clients based on their business objectives 
• Maintain a pulse on industry trends and help educate the wider team on topics relevant to their clients 
• Develop senior media relationships and managing contacts with key commentators, industry spokespeople and sector influencers
• Coordinate and streamline internal workflows to deliver the best quality service
• Provide support, coaching and development to AMs & SAEs
• Support with hiring by interviewing potential candidates 
• Monitor team performance and support leadership in reaching company goals and KPIs
• Pitch and look for new business opportunities for YAP Global (clients, partnerships & other) 

• Candidate must have the right to work in Singapore
• At least 5 years experience and a proven track record in PR in an agency, or in journalism
• Strong knowledge or experience in the blockchain, crypto or web3 industry
• Relationships with financial, tech and mainstream press
• Strong leadership and interpersonal skills
• Strong news sense and a knack for creative storytelling and strategic thinking
• Willing to communicate with memes
• Keen interest in building relationships with key founders and leaders in the crypto, DeFi and Web3 ecosystem

• Competitive Salary - benchmarked and reviewed biannually
• Annual Holiday Allowance - 25 days, plus public holidays
• Your birthday off, to treat yourself!
• Flexible working - WFH days and flexible hours (standard hours are 9am-6pm)
• Co-working Space - we work two days from the office
• ClassPass membership - use it for gym classes or go for a massage, it's up to you!
• Private Healthcare provided by Cigna
• Social events to connect with your colleagues
• Annual company offsite (last offsite we met at a villa in Rome!) 
• Travel Opportunities - potential to attend key conferences in major global cities
• Ongoing Training & Development 
• Global Team - The opportunity to be part of a team of ambitious, like-minded, driven people from different parts of the world

Main Responsibilities:

• Manage daily cash management function, monitor cash flow movements, ensure all accurate and timely funding allocation (including external borrowing and intercompany loans).
• Ensure all surplus cash are utilized in an efficient manner to reduce financing cost or allocate surplus cash with banks that are on higher deposit interest yield to maximum the deposit interest return.
• Ensure timely and accurate automated execution of settlements via company Treasury Management System.
• Resolve irregularities and assisting to resolve any accounting discrepancies pertaining to treasury-related entries.
• Responsible for keeping proper daily record for all cash management function and all funding activities transactions.
• Generate accurate and timely daily and monthly reporting.
• Assist in design and implementation of treasury aspects of Management Information System.
• Provide trade finance support to trading desks to sell down counterpart / bank / country risks.
• Any other duties as required

Experiences:

• At least 4-5 years of relevant work experience
• Understanding of trade finance instruments (Bill Collection, Standby Credit, Documentary Credit, Performance Bond)

Other skills (Computer Skills, etc):

• Professional, self-motivated, “hands-on”
• Good verbal and written communication skills
• Ability to work independently and handle conditions of uncertainty
• Ability to priorities tasks and respond quickly to spot issues
• Proficient in use of technology particularly Excel and Word, fast learner of other systems
• Good communication / interpersonal skills
• Ability to work effectively as part of a team
• Highly self-driven and able to work independently with minimal supervision

Academics:

•  Minimum Diploma or Degree in Finance/Accountancy/Business Management or equivalent

Objective:

To lead and grow MAKE UP FOR EVER OMNI business and strengthen brand presence with effective strategies and implementation that fits to brand DNA and values. We are seeking a dynamic and results-driven Trade Marketing Executive to join our team and help us enhance our brand presence and drive sales through effective trade marketing strategies.

Job Summary:

As a Trade Marketing Executive, you will be responsible for developing and executing trade marketing strategies to boost product visibility and sales across key trade channels. You will work closely with sales team, vendors, and partners to ensure alignment with our brand and business objectives. This is strongly cross-functional role; requires the selected candidate to build a strong working relationship between the marketing and sales team, this position will initiate and/or support efforts towards developing, implementing, and assessing programs to effectively market to our consumers through our customers. Support the building and implementation of brand plans and strategies established. This role is ideal for someone with a year of experience in trade marketing, who is eager to grow and make a significant impact.

Key Responsibilities:

• Working closely with the Marketing Manager to develop trade marketing strategy and implement promotional campaigns to achieve defined business objectives across all product categories and channels.
• Collaborate with sales and product marketing teams to identify opportunities and create compelling marketing materials and POSM displays.
• Manage relationships with key trade partners, distributors, and retailers to enhance product visibility and engagement.
• Create and analyze sell-out reports to monitor product sales performance in retail outlets, identifying trends, patterns, and opportunities from sales data to guide future marketing and sales strategies.
• Drive in-store events and counter activations, and coordinate with retailers to execute with excellence + supporting in facilitating corporate and brand events/ workshops.
• Monitor and report on the effectiveness of trade marketing activities, using sales data and market feedback to refine strategies.
• Compile, review and analyse competitors’ monthly trade activities.
• Support the development of sales presentations, merchandising strategies, and promotional plans.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A dynamic and supportive work environment.
• The chance to work with a passionate team dedicated to excellence.

Job Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Business Development and Customer Experience Executive. The ideal candidate will play a crucial role in managing and enhancing relationships with our valued customers, ensuring satisfaction, and contributing to the overall success of our organization.

Job Responsibilities:

·        Proactively engage with customers to understand their needs and expectations.

·        Build and maintain strong, long-lasting customer relationships through effective address of customer inquiries, concerns, and feedback promptly and professionally.

·        Procure, maintain and develop meaningful relationships with existing and new clients to improve retention rate by actively reaching out to key accounts and private clients on regular basis

·        Receive and resolve customers’ concerns and enquiries to your best ability and achieve maximum revenue

·        Maintain accurate and updated customer records in the CRM system.

·        Analyze customer data to identify trends and opportunities for improvement.

·        Collaborate and work closely with internal stakeholders to fulfil client’s expectations and business objectives, to have resolution of customer issues, inventory supplies, logistics and fulfilment of orders management.

·       Ability to partner with multiple departments and stakeholders.

·       Excellent problem-solving skills with meticulous attention to detail.

·       Ability to work collaboratively in a team environment.

·       Assist in drafting proposals to generate more revenue from clients.

·       In-depth knowledge of liquor business and value propositions.

·       Provide administrative support to Business to Business, Operations, and Sales teams to ensure smooth day-to-day operations.

·       Maintains Customer Service Feedback database.

·       Responsible for QSM Submission and other activities.

·       Support any off-site event or ad-hoc projects under the Service Excellence/CRM team.

·       Backup support for after-sales service requests, including retail, VIP, ISC, etc.

·       Degree in a relevant discipline.

·       At least 2 years of experience in managing customer service and expectations of high-profile clients.

·       Proven experience in customer relations or a similar customer-facing role.

·       Resourceful, positive attitude, and focus on customer satisfaction in a fast-paced environment.

·       Proficient in internet and Microsoft applications.

·       High-level communication skills in both English and Chinese.

·       Proven ability to negotiate.

·       Strong customer service recovery and conflict resolution skills.

·       Good organizational skills.

• We offer attractive salary packages that commensurate with relevant work experience
• Annual Leave from 14 days to 18 days
• Medical Outpatient insurance coverage
• Group Hospitalization and Surgery insurance coverage
• Group Dental insurance coverage
• Performance bonuses subject to company's and individual's performances

Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in Singapore!

We seek a dedicated & passionate Full Time Retail Sales Executive, a character that is responsible, diligent and self-motivated. The Retail Sales Executive will be responsible for maintaining high levels of customer satisfaction, ensuring that store displays are in accordance to guidelines and that inventory is well-replenished at all times.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Handle daily customer queries & feedbacks with prompt and fitting solutions
• Review and handle returns and exchanges in compliance with company policy
• Contribute creative ideas to build / develop strong regular clientele

Operations

• Support daily business operations of the retail store. (eg: cashiering function, house-keeping)
• Ensure store presentation is consistent with brand image
• Assist in sales plans execution & participation in conjunction of marketing events & promotions
• Inventory replenishment
• Assist in visual merchandising whenever new stocks arrive, to provide optimal shopping experience for the brand
• Work closely with the Store Manager & Assistant Store Manager to achieve KPI(s) and for any other store related matters
• Operates POS cash register & handles various payment mode with accuracy
• Communicates feedback gathered through in-store activities to supervisors

Other duties

• Perform any other ad hoc duties that may be assigned from time to time (eg: Stocktake exercises)

• Passionate about the beauty retail industry & customer interaction
• Minimum Diploma holder & 20 years old & above
• Experience in working within the retail environment (Beauty retail is a plus)
• Must be a positive team player who desires to contribute
• Self motivated, open-minded, proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving and planning skills
• Able to work shifts / weekends & public holidays (Total 44 hours per week)
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Medical & Dental benefits
• Meal Allowance
• Performance Bonus
• Staff discounts

Company Description

About Ksisters: Founded in 2016, we curate unique & trending K-beauty, K-fashion, and K-lifestyle indie brands and products. With over 30 beauty and lifestyle brands under our belt along with our own in-house brand, Jung Beauty, we aim to be the ultimate K-Beauty destination in Singapore.

Job Description

An exciting journey awaits as we open our flagship store in Singapore!

We seek a dedicated & passionate Part Time Retail Sales Executive, a character that is responsible, diligent and self-motivated. The Retail Sales Executive will be responsible for maintaining high levels of customer satisfaction, ensuring that store displays are in accordance to guidelines and that inventory is well-replenished at all times.

Primary Responsibilities

Customer Service

• Deliver excellent customer service, cultivating a pleasant shopping experience for customers
• Handle daily customer queries & feedbacks with prompt and fitting solutions
• Review and handle returns and exchanges in compliance with company policy

Operations

• Support daily business operations of the retail store. (eg: cashiering function, house-keeping)
• Ensure store presentation is consistent with brand image
• Assist in sales plans execution & participation in conjunction of marketing events & promotions
• Inventory replenishment
• Assist in visual merchandising whenever new stocks arrive, to provide optimal shopping experience for the brand
• Operates POS cash register & handles various payment mode with accuracy
• Communicates feedback gathered through in-store activities to supervisors

Other duties

• Perform any other ad hoc duties that may be assigned from time to time (eg: Stocktake exercises)

• Passionate about the beauty retail industry & customer interaction
• Minimum GCE O Level & 20 years old & above
• Experience in working within the retail environment (Beauty retail is a plus, no experience is welcome to apply)
• Must be a positive team player who desires to contribute
• Self motivated, open-minded, proactive with high integrity level
• Customer-focused with strong communication and interpersonal skills
• Strong adaptability skills in a fast paced environment
• Possesses problem-solving and planning skills
• Able to work shifts / weekends & public holidays
• Language: Fluent in English &/or Chinese, (Korean is a bonus!)
• Able to start in September 2024

If you feel that you are the person that we are looking for, please send us an email and include the following:

• Resume
• A clear picture of yourself
• A short write-up of why you feel that you are the right fit for the role

• Staff discounts
• Salary $12 - $15 / hr

About Sleek

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 200 builders from 17 countries, with offices in Singapore, Philippines, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

We are looking for an amazingly well-rounded Account Manager to help quickly grow our business in Singapore. You will have a passion for understanding business owners, and an ability to be proactive in taking the extra mile in providing World Class customer service and professional accounting advice to our clients. You will have the opportunity to develop your technical knowledge and work with business across multiple industries.

But more than anything, you will be an enthusiastic team player, excited about the role you can play in creating Singapore’s most loved business partner for entrepreneurs and business owners. 

By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates.

Position Duties

• You will lead and manage a high volume of portfolio of accounting clients and be the key point of contact for all your clients. 
• You will hence be accountable for the quality of service deliveries, timeliness, accurate billings, managing client relationships, maintaining good rapport with clients, and having the ability to achieve client satisfaction and retention.
• You must be able to plan your work effectively and efficiently,  and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines. This includes but not limited to corporate secretarial, accounting, tax, payroll, GST, immigration, mailroom, and nominee director services. 
• From the start of your engagement, you must be able to demonstrate expertise in primary accounting frameworks and in relation to financial reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Singapore, mainly that of private limited companies.
• You are required to gain a comprehensive understanding of client operations, processes, and business objectives and utilise that knowledge on engagement.
• For assigned clients , you must have the ability to review and/or prepare management accounts and schedules,  corporate tax computation, payroll reports, GST reports and other statutory filings,  and ensure its accuracy and completeness before delivering to clients.
• The knowledge that you have will enable you to provide basic consultancy advice to clients on various accounting, tax, payroll and corporate secretarial matters.
• One of your key responsibilities is to prepare Unaudited/Group Unaudited Financial Statements and XBRL for clients with zero error.
• You must adhere to the highest degree of professional standards and strict client confidentiality.

• Recognized degree/diploma in Accountancy.
• Professionally certified preferably with ACCA, CPA, or CA qualification
• Preferably 2-3  years of relevant working experience. Fresh graduates currently pursuing a reputable certified accountancy programme  with good aptitude will also be considered. Training will be provided.
• Good understanding of SFRS and Singapore regulatory compliance.
• Hands-on experience  with Google workspace and Microsoft applications.
• Experience with cloud accounting software, Xero will be a definite plus, preferably at least a year of experience in Xero.
• Resourceful and experience with various productivity software applicable to facilitate daily work
• Self-motivated, positive attitude, proactive and detail-oriented.
• Good interpersonal and communication skills.
• Able to adapt to VUCA way of thinking and contribute to process improvement efforts.
• Able to meet tight deadlines.
• Immediate availability is preferred.

More about Sleek!

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

This is a Senior Account Manager role in a team of experienced professionals developing, delivering and winning high impact opportunities for Visa. Responsible for a portfolio of regional enterprise clients in Cybersource, your role will be focused on helping these clients to address their payments needs and the evolution of their payments strategy in line with new innovations introduced by Visa and challenges that arise based on market or client specific dynamics that develop.

Potential engagements could include portfolio management diagnostics, cross sell of value added services, authorization optimization strategies, assessments of digital product and marketing programs, alignment and execution of product roadmaps, optimizing client customer servicing processes, deal development and contract negotiation. Key objectives are client retention, revenue growth and improving NPS.

We are looking for a highly motivated individual who will deliver strategic thought leadership and a consultative approach to service our leading regional acquirer and merchant clients. The incumbent must be able to develop enduring, strategic relationships with clients and across the Visa organization.

Specific responsibilities include

• Proactively engaging with portfolio of regional enterprise clients and Visa leadership in regular strategic planning discussions

• Communicate and coordinate required activities with market-based Cybersource colleagues and Merchant Acquiring & Sales colleagues to deliver against commercial, financial and operational objectives

• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges

• Partner with peers in other functional areas, e.g. Marketing, Sales Operations, Risk & Identity Solutions, Visa Consulting, Merchant Data, etc. and across global teams to execute projects in ways that leverage the breadth and depth of Visa’s resources

• Produce analysis and generate insights to impel/create call to action that will improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across their payments P&L 

• Travel may be required

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Be part of the marketing team to oversee a series of events to deliver engaging omni-channel marketing campaigns to increase event branding, attendance, and partnership collaborations.

Marketing Planning & Execution

• Develop and monitor development of marketing assets
• Manage and develop content for event website, EDMs, social media platforms and online channels
• Manage event registration system and on-site registration i.e. Facilitate online & on-site registration, send email confirmations and attending to enquiries
• Management of photographers and videographers for event coverage
• Supporting the marketing team in administrative tasks

Analytics & Lead Generation

• Use of online / enterprise systems for marketing purposes and database management
• Data Management including data mining to improve customer segmentation and targeting as well as campaign performance
• Measure customer satisfaction by developing surveys and provide insights
• Track, evaluate and report results for marketing campaigns

Partnership and Collaboration

• Manage working relationship with creative agencies and vendors
• Preparation of publicity contracts & materials to engage trade media partners and local media

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General

• Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
• Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
• Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
• Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

• Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
• Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

• Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
• Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

• Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
• Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
• Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

Our client a major NVOCC is looking for a Sales and Marketing Executive

Issuing proper bills of lading and assuming responsibilities for the shipments.

To develop strong business building relationships with existing and new customer base.

To be fully accountable for meeting individual key performance indicators and targets.

Meeting sales forecast and target.

Submit regular reports covering sales activities from sales to servicing of current clients and develop new business.

Coordinate with freight forwarders and coordinate internally for import and export shipments.

Compliance, reviewing, and implementation of internal controls simultaneously.

Assist in the planning and controlling in marketing of our shipping services.

Monitoring the day-to-day operational functions flowing smoothly.

Assist in management and direct all operational activities in meeting both company and customer expectations.

Inventory tracking and control.

To be the point of contact in daily management and ensuring smooth execution of overall booking space with feeders/vessel operators.

Monitor and ensure prompt and accurate submission of permits and prompt delivery and clearance of shipment.

• Be a good team player
• Results-oriented
• Good interpersonal skills
• Willing to work beyond office hours
• Minimum 1-2 years of working experience preferred
• Training will be provided for those keen to learn

Chan Chee Meng
EA 07C3069
R1110620

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Paco Rabanne, Salvatore Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets. 

Position Purpose:
We are seeking a dedicated and detail-oriented Sales and Admin Executive to join our team. This role is pivotal in maintaining accurate customer records, managing payment collections, and ensuring seamless processing of orders and returns. The successful candidate will work across multiple channels, perfumery/wholesales, handling various administrative and accounting duties.

Principal Accountabilities:

Customer Responsibilities:

• Customer File Management: Regularly update and maintain customer files to ensure accurate and current information.
• Payment Collection: Efficiently manage and track payment collections for client, ensuring timely and accurate processing.
• Exchange/ Return/ Credit Note (CN) Processing: Handle all exchange, return, and credit note requests for customers.
• ETA Date Updates: Keep customers informed about the estimated time of arrival (ETA) for their orders by updating relevant information.

Perfumeries/ Wholesales Channel Responsibilities:

• Exchange/Return/Credit Note (CN) Duties: Manage exchange, return, and credit note requests for perfumeries and wholesales channels.
• Monthly SOA Statement Reports: Prepare and distribute monthly Statement of Account (SOA) reports for perfumeries and wholesales channels, ensuring accuracy and timeliness.
• Accounts Receivable Collection: Collect and track payments for wholesale orders, ensuring that all accounts receivable are up to date.

Channel Responsibilities:

• Order Processing: Handle order processing and ensuring accuracy.
• Price List Updates: Regularly update and maintain price lists for chain stores and perfumeries to reflect current pricing and promotions.
• Ad-Hoc Administrative Duties: Perform various administrative tasks as needed to support assigned channels.

Additional Responsibilities:

• Administrative Support: Provide ad-hoc administrative support for various channels, ensuring smooth operations and effective communication.
• Customer Service: Address customer inquiries and concerns promptly and professionally, maintaining a high level of customer satisfaction.

• Proven experience at least 1 year experience in customer relations, and accounts receivable management.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in relevant software and tools for managing customer files, payment collections, and order processing.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Familiarity with the beauty and perfumery industry is a plus.

Do you have what it takes to succeed in a fast-paced and intense environment? Do you thrive on challenges? Do you want to bring innovative ideas to life? Are you keen to abandon the status quo, try new things, embrace failures as lessons, recover fast, yet always pursue excellence?

If so, you are the one we are looking for. JOIN US and let’s grow together.

To explore other careers opportunities, visit our careers page @ https://www.luxasia.com/careers/ If you have a question for us, please drop us an email here.

We regret to inform you that only shortlisted candidates will be contacted. Thank you.

Note to staffing agencies

Please DO NOT contact LUXASIA’s employees or Talent & Excitement (T&E) team in an attempt to present candidates for our roles. LUXASIA has our own panel of appointed agencies that we work with. Any agency who is interested to work with us must obtain prior written approval from LUXASIA’s T&E team before you submit candidates’ resumes, and then only in conjunction with a valid fully executed contract for service and in response to a specific job opening. LUXASIA will not pay a fee to any Agency that does not have such agreement in place. Thank you for your understanding.

Responsibilities:

• Be the main point of contact for all client’s day-to-day communication and oversight; own overall client satisfaction and proactively identify opportunities
• Work with the Senior Account Manager to optimize, retain, and up-sell business
• Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
• Owns projects from briefs to execution with support from the senior account manager when needed
• Is a committed, responsible and confident leader of projects, who can work independently and as part of the wider team
• Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
• Helps to manage client finance process
• Attends weekly client meetings and actions on client requests and briefs in a timely manner
• Owns day-to-day client communication,, including weekly reports
• Always provides the standard of service to the client that meets and exceeds client expectations

About the role

We are seeking a highly motivated and experienced Senior Sales Support Executive to join our team. This role will provide advanced support to the sales team, ensuring seamless operations and exceptional customer service. The ideal candidate will act as a pivotal link between various departments, manage customer inquiries, and contribute to the achievement of sales targets.

What you will be doing

• Sales Support Coordination: Assist sales representatives in preparing quotations, proposals, and presentations. Ensure all SOPs are updated and communicated to the relevant customers. Follow-up quotation requests from customers and track conversion success. Identify process improvement opportunities and work with Sales manager to implement them.
• Business Implementation: Participate in new or adjusted projects’ implementation, following-up with internal and external stakeholders on milestones and targets to achieve. Proactively share innovative ideas to improve current processes in place and mapping opportunities to achieve success.
• Customer Relationship Management: Maintain and update customer information in the CRM system. Handle customer inquiries and resolve issues promptly to ensure high levels of customer satisfaction. Escalate topics to Sales Manager to remove blockers and update the customers accordingly.
• Order Processing: Oversee the order processing cycle from receipt of the order to delivery, ensuring compliance with company policies and customer requirements. Work closely with Operations to understand bottlenecks and propose short and long-term fixes.
• Reporting and Analysis: Generate weekly/monthly sales reports and analytics to track performance metrics. Provide insights and recommendations to improve sales processes. Understand the customers’ needs in terms of reporting and align with IT teams to tailor the solution.
• Cross-functional Collaboration: Work closely with the operations, finance, IT and logistics teams to ensure coordinated efforts in meeting customer needs and achieving sales objectives.
• Market Research: Conduct market research to identify new business opportunities and support the sales team in strategic planning. Share market updates and news with the relevant customers.

The successful candidate

Essential

• Bachelor’s degree in business administration, Marketing, Logistics, or a related field.
• Experience: Minimum of 3 years of experience in sales support, preferably within the logistics or transportation industry.
• Strong understanding of sales processes and customer service principles.
• Excellent communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Analytical and problem-solving abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.

Desirable

• Detail-oriented and highly organized.
• Proactive and able to work independently.
• Team player with a positive attitude and strong work ethic.

PRIMARY OBJECTIVE:

• Provide quality and efficient customer service at all times
• Ensure accuracy and efficiency are not compromised in cash handling practices
• Comply with the Bank's policy and guidelines in cash handling practices
• Contribute to team effort by accomplishing related results as needed

KEY RESPONSIBILITIES:

Customer Service

• Show confidence in dealing with customers in different situations
• Create a good rapport with customers by providing a positive customer experience at all times
• Manage customers’ expectations by offering the appropriate support and/or solution

Operational

• Manage Singapore Dollars & foreign currencies float effectively and accurately
• Assist Teller to collect Singapore Dollar deposit and cash processing
• Perform Teller duties if the need arises
• Ensure accurate transaction validations are performed
• Maintain accurate daily cash holding balances
• Perform daily check on foreign currency stock holdings
• Other ad hoc duties assigned

Compliance

• Adhere to Bank / Department policy and guidelines strictly to ensure task is carried out properly

Team Work

•  Assist colleagues to achieve team goals by offering support and advice
• Encourage and promote team work within the team

About Charlotte Tilbury Beauty

Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionized the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace.

Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen.

Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fueled by industry-leading tech — all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the bran­d is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions.

The Role:

We are looking for a motivated, brilliant and passionate local PR expert to join the PR & Advocacy team. The PR Executive is to be fully responsible day-to-day for all areas of PR, events, and influencers management, focusing on driving the brand and product strategy for engaging media, influencers, makeup artists, celebrities and socialites. You must be able to demonstrate strong local key stakeholder networks and build new relationships, negotiate with influencers and creatively capture the imagination of influencers via tactical campaigns. This role will work very closely with the Global PR & Advocacy team and will report to the Senior PR & Advocacy Manager to develop, implement, report and analyse strategic regional and local PR plans to launch new stores and markets, NPD, brand partnerships and brand campaigns.

About the role

• Lead and support the planning and execution of local PR & Advocacy plans across Singapore, Thailand and India
• Able to ideate, organize and execute record breaking and flawless launch activity and events
• Support local strategy development, including taking an active role as part of the taskforce, attend brainstorms, gather and organize information and assist with proposals
• Manage specific projects that are part of larger campaign and implementation of PR plans, provide creative input and approach of innovative brand awareness initiatives
• Develop excellent working relationships with cross-functional teams (marketing, digital, commerce, education etc) to provide PR support as required
• Able to analyse campaign success and manage the collation of reports that the wider business is well informed on local PR & Advocacy initiatives
• Manage regional and local master stakeholder list, maintain key stakeholders’ profile and relationships e.g. media, celebrities, socialites, influencers, makeup artists, develop new contacts that are important to Charlotte and the brand
• Manage the regional press office, including press materials and collaterals, PR calendar, NPD product ordering, creative mailer and seeding, media pitching, product loan and shooting, makeup artist bookings
• Project manage influencer content collaboration and affiliate projects, content brief to ensure quality and result-driven
• Manage budget tracker and POs, ensure adhering to company policies
• Stay abreast of industry trends, able to think critically and provide strategic insights, collate competitor activities for the wider business
• Take proactive ownership and map out regional action plans and deadlines

Who you will work with

• Reporting to the Senior PR & Advocacy Manager SEA

Key Selection Criteria

• Minimum 2 - 3 years of PR experience
• A proven in house or agency background in Beauty PR is essential
• Solid organizational skills, great attention to detail and result-driven
• Have a flexible and professional attitude, a team player
• Enjoys working in a fast-paced environment and have the ability to work under pressure and meet deadlines in a timely manner
• Strong connections with local media, celebrities, socialites and influencers
• Good presentation and communication skills
• Ability to work autonomously and at a hands on level
• Have experience in the digital and social landscape
• Marketing/ Communications or relevant degree preferred

• Perm
• Must have at least 3-5 years of experience processing payroll for different entities with at least 1000 headcount.
• Able to compute and process complex OT shift patterns / allowances.
• Strong knowledge of local payroll regulatory laws. 

As a Payroll Executive/Senior, you will oversee all aspects of the payroll process, ensuring accurate and timely payment to employees. 

Job Description

• Provide full scope of payroll processing for employees of different entities.
• Ensure timely processing and on-time salary crediting.
• Accurate submission of statutory monthly / yearly / periodic filings such as but not limited to monthly CPF contribution / ad-hoc IR21 / NS make-up claims / Maternity Leave claims / Enhanced Childcare Leave claims etc.
• Process monthly OT payment and reimbursement of staff claims.
• Responsible for billings and reconciliation of payroll accounts.
• Work closely with site managers and employees on payroll and billing queries etc.
• Oversee the Time Management System (TMS).
• Handle queries on payroll from internal and external auditors.
• Review and update Payroll policies and procedures to improve processes and controls and ensure compliance.
• Lead and coach Payroll Executive.
• Manage or assist in any other ad-hoc projects as assigned

• Diploma in the relevant trade
• Strong knowledge of local payroll regulatory laws
• Preferably candidates from labour intensive industries.  
• 3-5 years of payroll processing experience in an MNC.
• Proven experience leading a team of technicians and supervisors.
• Strong team player with the ability to work independently.
• Excellent interpersonal and networking skills.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bonus
• Medical & Insurance Coverage

• Perm
• At least 2-3 years of retail leasing experience
• Experienced managing retail malls
• Good interpersonal skills and extensive network of contacts

Responsible for the leasing, marketing and lease management activities of the shopping mall including implementing strategies to maximise rental and occupancy within the shopping mall.

Job Description

• Supporting and implementing strategies to maximise rental and occupancy of the properties within the Company’s assigned portfolio.
• Securing new tenancies, identifying market segments and prospects, managing lease renewals with existing clients, and liaising with property agents.
• Conducting market research of competitors and market benchmarks of rentals and occupancy cost.
• Maintaining good relationships with tenants and prospects.

• Degree in Estate Management, Building, Business Marketing.
• At least 2 to 3 years of relevant experiences in marketing and leasing.
• Sound understanding of the real estate industry with an extensive network of contacts.
• Strong presentation, negotiation and effective interpersonal skills.
• Candidates who are registered as Salespersons under the Estate Agents Act (EAA) or possess qualifications equivalent to Real Estate Salesperson (RES) examination will have added advantage.
• Candidates who have relevant experience in the same industry will have an added advantage.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• Bonus
• Medical and Insurance Coverage

What you get to do in this role:

• Lead efforts to develop and build a Support Account Management Team, including development of strategies, objectives and key performance metrics.
• Guide our team members in order to achieve their highest levels of performance through coaching, training, and providing opportunities to build and refine higher-level customer management skills.
• Support and inspire the team to deliver an incredible customer support experience.
• Refine Support Account Management interactions and processes through the extensive use of KPIs, data and analytics.
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, execution and service.
• Continue building upon the relationships with Technical Support, Operations, Sales, Customer Success, Professional Services, Engineering and others.
• Lead Renewal and New Sales business discussions with our organization, Sales teams and Sales Operations, supplementing them with expert knowledge of the Support Account Management Organization.
• Advocate for critical customer issues as a critical escalation point.
• Work with your team members in the participation, management and outcomes of organizational projects and programs designed to enhance our overall program.
• Work with internal teams to continue elevating the Support Account Management Brand internally.
• Continually mentor and execute to achieve our customer, corporate, organizational and employee objectives.

News can change the world, save lives, and bring us all closer together through empathy and understanding - but not if it isn’t read. Out of the hundreds of millions of articles and posts, how do we deliver the information that matters the most? How do we avoid the filter bubble of personalization and widen people’s interests and knowledge?

SmartNews is creating an entirely new model for the news industry. Our mission is to evaluate (in real-time) what makes a quality story and deliver the stories that matter to people who need it. We are dedicated to the idea that people make better decisions when provided with better information.

We’re not there yet, but we have a great head start. We’re one of the very few pre-IPO, (double) unicorns focused on the news with thousands of publisher partners globally. Founded in Tokyo in 2012, SmartNews has become the go-to source of news for users around the world. We have more than 20M+ monthly active users worldwide, billions of channel interactions, and article pageviews generated per month.

Join us and be a part of the solution as we work to escape the filter bubble, strengthen democracy, and help people be better informed.

About The Role
Cross Border Business (CBB) helps key Chinese and other global clients to succeed in Japan and US via Smartnews marketing solutions. Global marketing done right is becoming more challenging due to fast-changing consumer expectations, diversity in individual market landscapes, and the rate of technological change. Our team aims to grow the SmartNews ads business sales by driving the acquisition of cross-border advertisers and agencies, while also improving awareness and media priorities in targeting industries.

• Develop new and existing advertiser relationships directly and via agencies in Asia market.
• Gather advertisers’ feedback and deep dive solutions to satisfy local advertisers’ expectations, via collaborations  with Account Management and cross-function teams
• Research on potential opportunities in China market and develop new local advertisers and agency partners
• Enhance business scale with top local advertisers via deepdiving advertisers’ expectations and providing performance enhancement solutions with AM and cross-function teams
• Lead joint business plan development, agency-level strategy and develop existing agency relationships to facilitate agreements and speed up business growth
• Collaborating with Ad Products and other key departments to enhance our products via customer feedback-sharing and other customer-related activities
• Improve awareness and media priority of Smartnews in local targeting industry via conference attending and other marketing solutions

• Experience in advertising/online media sales or marketing
• Proven track record of delivering result
• Experience in cross-border transactions and working experience of serving for clients in Asian countries. 
• Business-level English and Chinese
• Ability to make frequent business trips for on-site project management, and ability to carry out new customer acquisition and manage relationships with both new and existing customers